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Legacy Auto USA
2474 Manana Dr Ste 112, Dallas, TX 75220, United States
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Legacy Auto USA
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Ry
Review №1

My experience with 1 oak autos was great! It was a fast and easy transaction with the help of Sunny and Ivan. Sunny let me take the car on a real test drive until I felt comfortable with the car, and Ivan helped make the paper work quick and simple. Both helped me save money and came to a deal we could all agree upon. The front desk was also very helpful when I had any question for them. I would highly recommend this place to anyone wanting to buy or lease a car.

Br
Review №2

What a great experience buying a car. I usually shy away from dealers, but my faith is renewed.Sunny, my salesman is AWESOME. Their asking prices are fair and the owner, Tyler negotiated a good deal in 5 minutes. Danny, the mechanic helped me with a trailer hitch.This is the dealer to shop. They have a good inventory and if they dont have what you want, they will find what you are looking for.They are already looking for the Mercedes my wife wants.HIGHLY RECOMMEND!

Je
Review №3

I bought a 2012 Equus from this dealership and the whole process was wonderful. Everyone was very friendly and knowledgeable and they made the whole process of buying my car enjoyable. They have some of the most incredible cars in their inventory, and I would absolutely buy a car from them again in the future.

Ma
Review №4

Me and my partner bought our first car from here a while ago and even though the paperwork and process was a little nerve wracking since it was our first time, Dennis and his team made sure we were well taken care of! It was Dennis first time selling a car but I couldnt tell because of how professional and knowledgeable he was.The car we bought runs so great and smooth but of course since it is used, there are a few things we are going to fix in the near future such as tires and brakes. Other than that we believe we got a deal of a lifetime!

We
Review №5

I had an excellent experience buying my BMW 335i here. Sunny was helpful and a very experienced salesman, he walked me through the whole process. I love my car!

Co
Review №6

These guys did a great job. No pressure when buying the car. Down to earth and smart, they fully understood what I wanted with my trade in. Bought a 2014 Subaru and noticed the rear bearings were making noise. They took care of the problem without any hassle.Sunny was an excellent sales associate to work with. Very honest and helped take the pressure off the purchase. I live close by and this is my only vehicle so Sunny and Ivan were able to give me a ride home on a couple of occasions while it was being worked on. Above and beyond what Id expect from a dealer.

Gu
Review №7

Just bought my first car here with Sunny and Tyler ! They were so great. No pressure and made the process super easy. 10/10 recommend buying with them(:

Le
Review №8

If youre looking for a no pressure vehicle buying experience, THIS IS THE PLACE!Raul and Tyler were helpful, informative, and so easy to work with. I was thrilled to find the X3 with all the features I wanted in their inventory, I purchased it that day!The very next day, a drive train alert popped up...I was mortified! I called Raul, who said without hesitation, bring it by, well get our mechanic on it. I did....they found the ignition coil was faulty. The part was replaced and I was on my way again.Although needing a repair day one was unfortunate, their prompt attention to matter was extremely appreciated. I would shop at Legacy again and recommend to anyone looking for an honest, easy experience they stop by Legacy Auto USA!

Ga
Review №9

Ivan and Tyler made car shopping an enjoyable experience. I shopped around at several dealers and Legacy Auto USA had by far the best customer service. There was no pressure to buy. I will definitely check with them first the next time I buy. Highly recommended.

La
Review №10

Raul was great to work with. He got us what we were looking for at a good price. Weve had the car a couple of days now with no issues. Would definitely recommend them to someone looking for a good used vehicle.

Sa
Review №11

Raul made it nice quick and easy since we came from out of state. The owner is one of the nicest people i have met in a long time. We will be purchasing again and again, best experience i have ever had buying a vehicle.

Ma
Review №12

Tyler is very down to earth. The whole team was phenomenal and worked great together. This was the easiest and fastest car sale I’ve ever experienced. They were very open and honest about every vehicle in stock and have carfax history on all. I am very very happy and pleased with my BMW 550i. Although we purchased wholesale they still offered to assist in the future if we ever have any issues or need anything done. Thanks again Guys!

Be
Review №13

Make sure you see Sonnie and Raul two amazing guys !

Em
Review №14

Best place I found in town for car deals with good price. Price are negotiable and they offer the best deals for the car worth. The cars are legit and I love my 535i I bought from them. well maintained cars.Raul and Cody Thank you.

Pa
Review №15

If anything less than a zero rating was even possible it would be that!! I am currently in a dispute with the dealership regarding a Mercedes-Benz purchase that I completed on 5-7-21 long distance from Houston Texas. I dealt with Marco. I explained to him the reason of why I was purchasing a car. My daughter was born in a October 4 months prematurely and spent months past her original due date in the hospital, and that she was expected to be discharged on May 8th, 2021. Initially we were going to have the car delivered from Dallas to Houston but my family wanted to save us the money and stress. They were already planning on going to Dallas and offered to pick up the car for me. I completed a authorization form for my mom to sign the necessary paperwork and make the last payment. We purchased this car as a cash vehicle at $21k. Our payments consisted of bank deposits to their account, cash, and a check payment. When I spoke with Marco on the phone I specially asked if everything on the car was in good working condition before we made the payments, he said yes! While dealing with the hospital in regards to getting my daughter ready to finally come home for the first time, the last thing on our minds was to trust anything other than what was told to us. My mom and brother get there on May 7th to pick up the car, they’re thinking everything is good, they sign the paperwork pay the remaining amount and off they go. WRONG!!! My mom asked if there was gas in the car to drive back, they were like yea and they go check and it’s literally on E. Also find out that there is only one key and they literally just give them the key and send them off. Doesn’t even walk them out to the car, NOTHING!! My brother drives it back home and my family delivers it Saturday since they were coming to visit my daughter for the very first time. They tell me that the sunroof doesn’t work and when we tried to open it, it wouldn’t close. Even after we finally got it closed the shade won’t even close it just stays open so that the sunlight beams in through the glass. I immediately contact Maro and inform him of the situation. Ofcourse I receive no compassion whatsoever towards the issue and all I get told is that nothing on the report shows any sunroof damage blah blah blah and silence. I demand to talk to the owner to which I assume is Tyler now from reading these comments and idk for sure if it was even him I spoke to but whoever this guy was is a complete douche. Basically said if I can’t bring it back to Dallas for their mechanic to look at it then he couldn’t help me. I told him I brought it to a sunroof repair shop and they quoted 3k. He was like we don’t even make that or have the money to fix it, I’m like dude I just paid you $21k what do you mean?? I even mentioned to continue shopping around for a cheaper place. He then hung the phone up in my face. when I called back multiple times I received no answer! some days go by or so and then I get a phone call from my bank stating that somehow the check I had sent to them was linked to an old account I closed out years ago so the check was sent back. Since this opportunity presented itself during this time I decided to use it as leverage for them to fix my sunroof. The check was in the amount of $7.2k. So I decided that I would propose to them if I get my sunroof fixed I would send the remaining amount of what was left. Ofcourse that is a no go for them. Now they’re accusing me of fraud although it was not fraud intended and I have the cash on hand, just a mix up on my bank because they sent the check for me. Anyways, so ofcourse I get threatened that they’re gonna come take the car or keep my car title (so you’re gonna come get the car but you can’t help me fix it here???) so in return I’ve reported them to multiple governing authorities and I will go from there. I am so disappointed!! My daughter can’t even ride in the car because the medication she is on she cannot be in direct sunlight and can become very dehydrated. I would have never purchased this car knowing it would need repairs!!!!!!!!!!!!

Ma
Review №16

Raul, Tyler and the staff Did a phenomenal job taking car of me and my family! Please stop by for a visit. No pressure sales.

Sa
Review №17

I want to start by saying that I don’t usually leave online reviews. Though, I find it imperative to share with others when you have a good experience, in hopes that they might get to experience the same feeling. Finding good people to work with that are attentive, knowledgable and overall providing a comfortable service experience in the car sales world can be difficult, especially with looking at used cars. Raul and his team were straightforward and extremely flexible when selling me my Mini Cooper Convertible. Everyone’s demeanor was very business-like but never took themselves too seriously. Legacy Auto USA has a beautiful collection of cars and standby their good taste, letting the product speak for itself. If you just wanted to gable on a walk-in, I have no doubt you’d find something you love and for the right price. I highly recommend taking your business to Legacy Auto USA if you care about the kind of people and places you invest your money into. Thanks, guys!

Je
Review №18

This was our first first experience with Tyler and his team at Legacy Auto USA but I assure you it wont be our last. Tyler is a very honest, REAL person, who truly cares about people. We came to him first because all of his cars come with a CAR FAX that you can view online before even looking at the car. Not many places offer that service. But when we left we realized we made a connection with someone we would come back to and also refer family and friends to. Tyler took us in, showed us the inventory, and talked pros and cons about each car so that we made the right decision for our GRADUATE! (yes.. baby boy.. 18.. precious cargo)We test drove and left with a convertible 2010 BMW and it runs like a champ! The smile on my sons face is something I will never forget. Tyler made this car shopping experience painless.... literally.... and it felt like we were in and out of there in less than no time. I am huge on customer service and Tyler gets 5 Stars from the Wrights! We truly felt like Tyler treated us like he would treat his own family and that was very comforting. Thanks again Tyler to you and your amazing team! See you again soon!

Ta
Review №19

Best salesman there is Marcos! What I love most about Legacy is the honesty! They didn’t sugar anything, they were straight about my BMW 740LI! I’ve been buying cars for over 20 years, best experience & car I’ve had so far!! Highly recommend!!!

Ga
Review №20

This team is very fast honest and reliable, I had my father fly out to Dallas Texas where they are located and they picked him up that morning and got everything set up to go quick! Great services and beautiful cars!

Ke
Review №21

I dont usually leave reviews, but we had such a great experience with Raoul and Tyler. The Carfax and report they provide is invaluable. We got a great deal on a good car and we are very pleased.

La
Review №22

Fair prices make sure you test drive and take a mechanic

Fe
Review №23

Very easy to deal with. Great prices on vehicles. Would recommend working with these guys.

ET
Review №24

Lol Raul or someone thinks I ain’t got money to buy their car😄 very interesting customer service, good luck guys!

Ri
Review №25

Buyer beware. I called and spoke with the owner about the following 2011 BMW 740LI VIN Number: WBAKB4C54BC575122 that is available currently for sale on their website. I was planning on purchasing the car, but wanted to get a pre purchase inspection done. Tyler communicated that they required a $500 deposit which was refundable if problems were found with the vehicle. I asked about the cars condition and was told there were no dash warning lights on as I didnt want to pay for a pre purchase inspection if the vehicle was not in good condition. I was told that the vehicle was in good condition. As it turns out is was not. The pre purchase inspection was performed by Louden Motorcar Services. When they got the car the airbag warning light was on. Louden Motorcar found the following issues and provided me prices for the repairs. They commented that there is a noticeable Bump that is felt when the brakes are applied and found that Front Thrust Arm Bushings are blown out ($760) and Rear Differential Bushings Worn ($660). The airbag warning light codes are coming from the drivers head restraint however they wanted additional money to diagnose that problem and given the extensive cost of other repairs I chose not to have them research it. There are three significant oil leaks. Valve Cover Gaskets - cost to repair ($840). Oil Filter Housing Gasket - Cost to repair ($720) Oil Pan Gasket - cost to repair ($1,780). The most significant item was a wastegate rattle for one of the turbos. Louden Motorcar wanted additional money to do further diagnosis, however given that the other items they found had a repair cost of $4,760, I chose to end the evaluation there. When looking up the price of a vehicle on Kelley Blue Book or other sites, note that dealers charge a premium over what is quoted for private sellers because when they purchase a vehicle they may have to make some repairs before offering it for sale to the public. Obviously Legacy Auto did not do this. Simply bought the vehicle from a dealers auction and offered it for sale to the public. After several calls to the dealership and multiple messages left, I have never received a phone call back from the owner and they havent refunded my deposit. So my friend if you are looking to purchase a used vehicle, after my experience with them, I would strongly suggest you look elsewhere.

Mi
Review №26

The people are nice but we were sold a true lemon. I bought a Silver Dodge Journey from this place last November. I had the car for about 10 months and then had to sell it. The car seemed good when we bought it but about a week later - - the engine began to overheat. We called Legacy to return the car but there was no help from the dealership. We were told that we could bring the car into their mechanic to fix it. I lived almost an hour away and I did not want their mechanic - who apparently had already fixed the car beforehand - to fix it again. I had my own mechanic look at the car and discovered that there were numerous things wrong with the engine. Literally, almost $5,000 and I still do not have a working car. I have four young children so this has been a HUGE financial burden and time-strain stressful event for my family. I wish this company would take take ownership for their unreliable car and refund me what I lost. Please do not purchase from this place.

Sa
Review №27

Great customer service. We dealt with Marcos great guy. He helped us a lot with the price very well negotiated. I would recommend this place.

Ev
Review №28

Friendly staff and great service. Very responsive online to questions and scheduling a test drive. Never felt pressured to buy and they offered me the Carfax report without having to ask. Once I decided to buy my vehicle I was out the door in about 15 minutes, the process went that quickly. Highly recommend!

Jo
Review №29

First day.Raul sold me a car and it ran good for the test drive. Once I was driving it home I got an overheating warning. I park the car and saw a leak next to the reservoir. Next thing the cooling system had a lot of leaks on the right side. Now, i need to fix this and I couldnt even drive it all the way home. Dont buy from this place.Update: call and nobody wanted to help. I guess they just put that they would that way they dont look bad on social media.

Ev
Review №30

This place was great! I just bought a mini cooper and they provided excellent service. They answered any questions I had about the car and they let me take it for a test drive. I made a comment about the tires being worn down and they replaced them for free. I highly recommend buying a car from this dealer.

A
Review №31

Great selections and the prices are cool. I was in the process of buying a vehicle but the check engine light came on just as I was to take a 2nd test drive. Needless to say, I passed on that vehicle. Saved by the light. Be sure to get any used car checked before purchase if possible. Do not want to be stuck with something lemon like.

Ch
Review №32

Do not buy a vehicle from here. I purchased a Audi from here, and the very next day 5 warning and error codes appear on the car. They wouldn’t take the car back but sold me a extended warranty that does not cover $8k worth of repairs needed to even make the car safe to drive. Beware.

Bl
Review №33

Thank You Marcos Arrendondo for helping purchase my car. I love it!!

Jo
Review №34

This place is super Sketchy, this place work more harder on make fake reviews comments then selling a car. Just go to a real dealership. I rather have good car with a high rate. Then being screw with a bad car and super higher rate by these con artists. Once you sign with them, that’s it these guys will treat you like the kid they never wanted. JUST GO TO A DEALERSHIP

Ap
Review №35

If your in the market of purchasing a vehicle, Definitely recommend Legacy Auto USA. The process was very smooth and hassle free.The employees were very welcoming and helpful.Thank you Tyler and/or Cody!! ❤️

Jo
Review №36

I purchased a Mercedes from Legacy Auto USA our title from the State of Texas was rejected due to improper continuity that Legacy Auto USA filed now to receive the title to the car we must go get a surety bond and pay a certain percentage of the cars value to receive the title. All out of my pocket. Did I mention they don’t answer the phone now.

Ga
Review №37

Man this was the best car buying experience ever!!! Tyler and his crew were so friendly. I bought a 2010 mustang from them and it’s such a great car so far. I love it !! Thank you so much Tyler and the whole legacy auto USA staff. Definitely recommend you go here if you’re looking for a car. They’ll take good care of you!

sa
Review №38

Bought our first car from Tyler May 11, 2020.He was very fair with my trade in, sold me a very nice and reliable Mercedes. I was very impressed with his honesty and fortitude that I purchased a second Mercedes May 28, 2020.

De
Review №39

Very awesome place. The car was priced great an was super clean. The staff was very honest and upfront. We drove from out of state an car was even much better than expected. Nice honest an enjoyable staff. Go here an u will b pleased

th
Review №40

Best dealership in dfw. great customer service and willing to negeociate on the price

Qu
Review №41

Indoor warehouse. They have cars outside and inside. Pretty nice selection of cars. Lots of luxury cars for a really good price. They offer cash and finance. Didnt want any payments even though there were a few cars that were really tempting. Ending up spending 7k for a nice nice BMW. THANKS GUYS!

Ni
Review №42

Drove 2 1/2 hours to see a car that was claimed to have nothing wrong with it. Car was disgusting, and sent us out with no plate on the back of the car. Marcos was the one who said it was good to go then comes back later and says that he had someone else on a test drive. Car threw a check engine light as well. I asked if the code could be ran and they said I would have to come back tomorrow since they were closing. I would never recommend this place to anyone even if it was the last place on earth. Car was a 2008 BMW 335i.

Jo
Review №43

There are rude and overprice cars. I asked for a better price and they end up asking to go there to show how much of a BIG GUY I was. I just wasted to buy a car and almost end up in a fight. I was just trying to reply back to them nicely and they took it as sarcasm. Just imagine if you run into an issue with your car and you have to go back there. I I HIGHLY RECOMMEND NOT TO GO THERE.

Je
Review №44

Thanks to them I own my 1st car with no payments. They are friendly and go happy. Great customer service. If I can I would gave them a 10 star rating. Thank you everyone from Legacy Auto USA.

Er
Review №45

I bought my car today, great service. Thanks Raul!

Tr
Review №46

I was sold a lemon! Since the end of Jan i have had to have my vehicle serviced about 6 times. I have spent almost half of what i purchased the car for. I messed up and and got a loan for the vehicle, so now i am making payments on a vehicle that currently requires over $2k worth of work done to it. Not to mention the day i drove the vehicle home, the chek engine light tuned on. I have had issues with it ever since. I assume now that there is a reason that this business is located in a relatively shady looking area without a showroom or sales lot. Will never buy from here again. Biggest and most costly purchasing mistake of my life!

Di
Review №47

(RICHARDSON location) maaaaaaaan look! Ive been approved, test drove a vehicle that wasnt up to par. They said they had another vehicle that match my wants and needs that would be ready within 48hrs .... Ive had to call them 6 times and ive received 6 promises id received a call back but nothing.. Either theyre making too much money or their sales people live with their parents and have no motivation to make commission but either way i guess my money isnt good enough for Legacy.... ✌🏽✌🏽. on to the next. Cool mngr tho

Vi
Review №48

I been know them for couple year now they one of the best dealersship i ever buy car from

Da
Review №49

Great place! Honest people. They have a great selection of cars. Didnt look like it until we got inside. They have a whole warehouse of cars. Tyler really helped us out. We really needed a reliable car to get to work and he got us the perfect car at a really great price. These guys are honest and fair. If you need a car come see them. Thanks Tyler, you running a great thing, much appreciated!

Jo
Review №50

Great group of guys. Always helpful and ready to help out with anything you need. I recommended it to couple family members already and they bought from here!

Da
Review №51

I bought a 2010 Chevy Camero from here, great car, fair prices and friendly environment. Thanks Again Raul.

Th
Review №52

Has a huge selection of high end cars for a really good price when compared to other car dealership. They also finance and customer service are wonderful. They are respectful and are not pushy.

La
Review №53

Just brought my car here everyone was so amazing and nice I would recommend them to anyone prices are great. Thanks to Tyler, Marcos and everyone else for getting me in a nice car.

An
Review №54

I came in from out of town looking forward to purchase a specific car, I found it here purchased the same day. The vehicle is in GREAT condition, and at a price better then what I expected THANK YOU!!!!!!

Me
Review №55

Just purchased a car from here. They could not have made it easier. The place is kinda questionable but don’t let that dissuade you. I would purchase from here again.

La
Review №56

Awesome company to purchase a vehicle from. As an out of state purchaser they made the entire buying process as easy and enjoyable as can be- and gave me a great deal to boot! They worked with me by dropping the vehicle off for inspection and happily dealt with changes in schedule due to cancelled flights. They even picked me up from the airport! Overall a great group of guys to work with. Will definitely recommend them to anyone looking to buy a car!

to
Review №57

Honest people. Sold us a our vehicle at a great deal. Needed some mechanical work for our other car and they referred us to their machanic who gave us a great price on the repair. Helped us get a great deal on some tires for our cars as well. These guys are going far beyond a sale, its a relationship. Definitely recommend them. Thanks guys

Ki
Review №58

This place has amazing cars at incredible prices. The owner, Tyler, is patient and very knowledgeable. My son loves the convertible mustang that I purchased from Legacy Auto USA. I will be back and will definitely recommend to my family and my friends.

Ch
Review №59

Do not buy from this place I almost got scammed here by them with buying an Audi it was a engine overheating Audi not good here watch out

Ch
Review №60

After weeks of looking for the perfect car I stumbled upon Legacy Auto. Tyler was FANTASTIC! From start to finish he treated us with respect and kindness. He went above and beyond to find the perfect vehicle for our family. If you are looking for an HONEST RELIABLE and AFFORDABLE vehicle please call Tyler at Legacy Auto. I could not be more happy with our choice to purchase from him.

Je
Review №61

Great place. Tyler was very helpful on assisting us with our purchase. They have great valued used cars at reasonable prices..

Ed
Review №62

They Sold Me My First ForeignSatisfied Costumere

Ma
Review №63

I definitely recommend not to buy anything from this shop. The shop owner, Tyler Nguyen, is not honest. He had a car with unpopular color and more expensive than normal. He could not sell it for months. So, he tried to advise me to buy it. I just knew the truth when I asked an employee of him. In the end, I chose to buy another car.After two month of purchasing, I still couldn’t get my title. I tried to call the owner, Tyler Nguyen, too many times but he didn’t receive my call. I’m so frustrated about his attitude.

pa
Review №64

Awesome set of guys, helped me throughout the whole process made it easy. I love my BMW, will be recommending them to my family and friends.

TO
Review №65

I appreciate all of you at Legacy Auto especially Tyler who hooked me up with just what I was looking for GREAT service and real people who are straight up ‘ Thanks again!

An
Review №66

Enjoyed dealing with Tyler. Very professional and honest. I will buy from him again!

Jo
Review №67

Personally aggressive and overpriced cars. I will not come back there. They were very rude with my Dad. He is 84 and was just trying to get me a better deal.Updated: Now below, there are just trying to act like nice little kittens and apologize because of this review.

L
Review №68

I Really had been having bad luck with dealerships alot of dishonesty was taking place. I was looking to purchase a vehicle in my price range considering I had been involved in 2 hit and run incidents this year. I really didnt want to finance a car but I was losing hope ...my last stop was Legacy Auto ....Tyler was great!!!!! He answered any and every question was very forth coming about all the cars on his lot. I explained to him my recent issues and unlike most places he took that into consideration and gave me what I believe was a nice deal...Ive only had the car a little less than two weeks but so far no complaints.!!!!!... I love it !!!!! he even referred me to a great guy that does tint !!! It was like deal after deal .....!!!!!!! I would recommend Legacy as place to get a car....at least give him a shot ....im sure you wont regret it. Thanks Tyler ❤❤

Ca
Review №69

Drove from MS to OK deal fell through headed back home called Tyler stayed open till 2030 got there told me everything about the vehicle on the phone sent pics bought it and left drove 375 miles but when I left I knew I had made a great choice . Tyler called asking me if I still liked the truck .I told him I loved it and he was honest person (I will be adding another vehicle to my list)

Li
Review №70

The worst car dealer Ive ever been. I bought a Murano in that dealer and a week later I had the damaged radiator when they called, they told me they were not responsible, but at the time of purchase they told me that a mechanic had reviewed them and I did not trust their word. They also told me that I had no problem and that the maintenance was all ready and very well. Do not be fooled by them. Now I lost my money because I paid in cash and I do not have to move with a bus with the damaged radiator. The worst vehicle dealer Ive ever met

JF
Review №71

They move to Farmers Branch

An
Review №72

The most reliable place to buy a luxury car in Texas they worked with us and my wife was very satisfied

Li
Review №73

I bought a used Audi A4 from them and the very next day of owning it the car was leaking alot of oil. I tried to return the car but Cody advise me that it is not possible as I signed an AS-IS no warranty paper. They did really good job of hiding the problem because I inspected the car and test drove it but there were no sign of oil leak. I needed to bring the car back to them and have me charged $300 to get it fixed. The oil leak was addressed and bigger problem start to show up after two weeks of owning the car. While doing UBER with the car I bought, the camshaft break which leads to more engine damage that leads to the car being useless. It was a total waste of money as I only used the car for two weeks. Such a traumatizing experience

Ar
Review №74

Tyler is up front and honest! $trait no chaser...

Br
Review №75

Great guys easy to do business with. Would go back for sure.

Ma
Review №76

Nice and clean vehicles amazing staff. If need a car come here.

Mw
Review №77

Great Service, the Car is in Great Condition.. Love it

Mr
Review №78

Worst experience ever. Went in to purchase a black bmw x5. I put 1050 down. Dirk their finance guy lies to lobel their bank stating I was putting 1500 down so the deal would go thru. They give me a loaner to drive while waiting on the bmw to get out of shop. Their a week late delivering the bmw. When I finally get my new car its on E and running on fumes. Car would not even start the second time trying to start it. It was all down hill from their in terms of internal issues the car had. Baffling considering I was told beforehand this was one of the best cars theyve ever had on their lot by Dirk. One nightmare after another as far as car issues. 2 weeks into having the car Cody the salesguy tells me I need to bring it in to have a gps installed to remedy lobels liability concerns and we were good to go on loan. Was told should take 15 minutes. I go in and they take my keys and to this day ive never seen the car again. All of my personal property was inside. I later found out from the bank that my loan was denied days before and legacy was made aware of this. I ask for my down payment back and tyler tells me Im not getting it back. Not only do they take the car and my personal property inside but they also proceed to keep my down payment. I have all documents stating that my employment dates were in fact accurate(reason loan was denied) I have documents showing I never signed a forfeiture of down payment if deal fell thru, I have fake buyers tags on TX state letterhead Dirk created stating I was buying the loaner car they let me use instead of bmw x5(pretty sure they did this to eliminate liability if something happened to loaner car while I had it as Tyler informed me they did NOT carry insurance on this vehicle). I have docs showing they lied to the lobel the bank they work with RE: my down payment and several texts and voicemails from staff documenting their lack of professionalism. Guys if your considering buying a car from these guys..based off of my experience I would highly recommend staying as far away as possible from this sleazy used car lot._______________*Update 6/12/19So I was looking on Facebook Marketplace at vehicles. I saw a car I was impressed with at first glance and inquired about it, inadvertently responding to Legacy Autos ad. This was the response I received from my originating salesperson. Just shedding some light on their professionalism and business practice. Reminder: this is how they responded AFTER also keeping my down payment. I dont know how to post screen shots on Google review but below are the transcripts of my salesperson at legacys response.____________Myself: is this available?Salesperson: not for people like you.Salesperson: please dont leave a bad review you little cry baby scam liar.GMMyself: Id be happy to take my honest review of my experience with you and Legacy Auto USA just as soon as you return my down payment.Salesperson: Piss off loser*Actual screen shots of convo can be viewed on Legacy Auto USA Yelp page.

Da
Review №79

Staff can be unhelpful and demeaning.

Ti
Review №80

If I could give them 0 stars I would. I purchased a car from them and paid cash and two months later I still dont have the title. My temporary tag expires this week and I wont be able to drive the vehicle that I paid for. I spoke repeatedly to the salesperson, Cody, and he referred me to the owner, Tyler Nguyen, and he wont return my calls or emails. I have left numerous messages for him and with Cody as well as at least 4 emails. I finally had to open a complaint and investigation with the Texas DMV. Read some of the other complaints on Car Choice, same owner, and you will find the same thing from other buyers. If you are waiting on a title or tag from them then open a complaint with the Texas DMV and they will investigate. Stay away from Car Choice and Legacy Auto USA in Dallas. They are both owned by the same person, Tyler Nguyen.

Ra
Review №81

Great prices great deals. ! A++

Yo
Review №82

Nice sales man and gave me a great service in my experience

Ja
Review №83

If I could I would give them a 0 star 😂 people that work there trashy 😂😎

Di
Review №84

Very knowledgeable thank you for helping me get into my first very own car !!!!!!!

Ja
Review №85

No hassle straight forward cash buy.

dy
Review №86

Great inventory and Customer service

Co
Review №87

Salespeople were nice enough, out side smelled like a marijuana cigarette, couldnt find it tho so I left.

Ke
Review №88

Very professional, knowledgeable, Courtesy, A+ Service

co
Review №89

Laid back experience

st
Review №90

Very nice people!!!

To
Review №91

Theyre my go to guys for my cars

jo
Review №92

Hi! How about yesterday I bought a truck at Legacy Auto in Richardson Tx. I recommend they help you with credit or not and it has a lot of variety of cars, trucks, etc ... I recommend the seller Mary👍👍

Da
Review №93

Super recommended, excellent service and treatment from Marco

Ma
Review №94

Very good

Information
14 Photos
94 Comments
3.9 Rating
  • Address:2474 Manana Dr Ste 112, Dallas, TX 75220, United States
  • Site:http://legacyautousa.com/
  • Phone:+1 469-776-8122
Categories
  • Car dealer
Working hours
  • Monday:10AM–7PM
  • Tuesday:Closed
  • Wednesday:10AM–7PM
  • Thursday:10AM–7PM
  • Friday:10AM–7PM
  • Saturday:10AM–7PM
  • Sunday:10AM–7PM
Offerings
  • Oil change:Yes
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