Went to the store on 11/6/21 and was told to leave because I didnt have a mask on. I went to replace 3 phones and renew with a new contract for all three. The staff was extremely rude and was not what I was expecting since I have purchased 5 total phones there. I guess I will shop elsewhere. Very poor customer service.

I hated going in but I was helped by Flor who was amazing. I got a new plan that works for me and I now have a better feeling for T Mobile. Highly recommend the switch. Thanks Flor.

Amazing store, theyd refuse to provide water & bathroom use even if youve been waiting for hours.

The first time I came here. I brought a phone and screen protector... One of the employees didnt remove the protective film on the new phone before he put on the screen protector.The next time I came they were pretty helpful but the wait took forever.The last time I was in and out with no issues. (Just a few weeks ago)This time even though I explained my entire situation they still gave me the run around.He asked me if I called customer service. Which I did. Customer service said I can only order IN store. So the employee called customer service to make sure. Even though I know you can not order over the phone Ive tried. Why would I want to go to the store if I can order it over the phone. Customer service said their systems are down and the employee said he would call me when he hears from them. (hours have gone by and still nothing) Not much of a solution.This location is a gamble. Good luck.

Excellent service and very knowledgeable. Helpful and resourceful. Fantastic!

Daniel is the manager at this store, the worse service ever Im a sprint customer that not by choice but became a T mobile customer now I was it was recommended to me I switch my Sim card for a better service and one was sent to me but I couldnt open my phone so I decided to go to this store because its near me what a mistake. As soon as I saw Daniel I knew this was going to be a not just switch a Sim card transaction, he took pictures of my ID, he took pictures of my account with his personal phone, he told me the Sim card I brought with me wont work he has to give one from the store then after asking 3 to 4x will this affect my phone pictures, texts, contacts, etc and assuring me will not everything in my phone was lost my phone turned to like brand new phone and instead of transferring my information from my old Sims card he told its my phone its old and Its something wrong with it or it may just be still loading the information but he has conference meeting which he mentioned after I wouldnt add a line when I told him Im going through personal issues right now I will be back to do that he seemed he had no interest and to top this it wasnt a conference meeting he had it was his break time and his friend was waiting on him walked out right behind me as I wanted to cry he enjoying his break. My phone was still blank 10min. Later went back another rep came to help he said there was nothing wrong with my phone its a nice phone its Galaxy s10 doesnt even have a scratch or a crack he was able to get some of my photos back but all my phone numbers all documents essentially now during pandemic I used the phone to upload and submit many important things all was lost because this manager couldnt take time to transfer my information to go on break or I didnt add line the point of this post long post is if you come across this please be sure to ask to for it especially with this guy. DANIEL

Daniel provide me with amazing customer service. He was very knowledgeable and patient. This is my new t mobile store because of him.Thank you Daniel

In short summary, an employee here basically conned my elderly mother into purchasing an $800 phone that she didnt even need, by telling her it would cheaper than using insurance to fix her phone(not true). And then added the device to our account without any authorization from my husband, the actual account holder, and they also continued charging us monthly for both phones, which our plan protects us from having to do. And when we brought this to their attention they said: deal with it. No apology, no responsibility taken. Nothing. I guess we should just be cool with them lying, taking advantage of little old ladies and stealing our money.

I have visited this location 3 times in the past month and was the manager at this location went above and beyond to get the info that helped me to make the best decision for my transition from Sprint to T-Mobile. Would recommend.

Long waiting line. Stuff rude ... Mask required

This store rocks all the employees are very nice very attentive soon as you walk in your greeted with a pleasant hello welcome in and a happy positive attitude I especially would like to give thanks to the young man who helped me his name is Zach he’s very patient it took a long time for me to get my service is transferred We had several hiccups along the way and he was nothing but patient and understanding persistent and making sure that me as the customer was taken care of!!! at the end of the day everything was taken care of and I am 100% happy 😃!! this T-Mobile is my favorite💯💯💯❤️ They have such positive great energy including the manager 💯and all the other employees 💯💯🤗🤗 thank you again Zack 🤗🤗🤗 I appreciate all your hard work and effort that you put in to get in my phone service is taking care of

Great customer service 👏Thank you Carlos....

Tried to get customer support for my T-mobile account after transferring from Sprint. Store rep lied and said my account was canceled and couldnt help me, also said they could not tell me who canceled my account, when it was canceled, or why. Went to another store and they found my account and confirmed it was still open.

Best customer service I’ve ever experience at any retail store. Associates were extremely knowledgeable and friendly. Addressed all of my concerns in a timely manner. I would recommend all of my family and friends to come to this T-Mobile location.

Zac, the Store Manager is an incredibly customer-centric Officer .I was at the store today to buy a new phone.Zac was courteous, friendly, helpful, focused and knowledgeable.He explained various phone offers available to me articulately and guided me in making the right decision.He was extremely helpful and patient during the ‘porting process’ with the other network.I strongly recommend this T-mobile shop to every customer.

I really enjoyed Daniel, very helpful .

Rolando was awesome! I had to trade-in my phone from a different carrier and he tried all possible ways to make the process easy and smooth for me. Would recommend him 100% to anybody if you come to this location.

It’s 10:30am. They were supposed to be opened at 10am. No one in store and 3 people waiting.

Alberto did a great job at answering all of my questions without hesitation! he made me feel like i was important and took time to thoroughly explain everything and had a great attitude. would recommend going to this store and asking for him!

I went to this location and I was blown away by the customer service provided by Alberto . He was very kind and knowledgeable

Shane Taylor was Awesome!! He was Very Knowledgeable and didnt Rush us. We could tell that he genuinely cared about our needs. We will definitely be back!!

The staff here are so disrespectful

On Wednesday I came into the store and spoke with Shane. I’m originally a Verizon customer so I’m very hesitant on switching service. Shane has assured me that I would be taken care of at sprint and I walked out of the store a happy and owner of the brand new iPhone 11! I couldn’t be more happier with the phone and the service that Shane has provided me with! Amazing store ! Amazing location and friendly staff!!

Great Service. The People are so helpful and understanding. They do tend to not give you the complete information but you have to drag it out of them and then will give you great deals. Overall loved the experience. big store and high stock to choose from.

This sprint was amazing Ramon and Shane were the most absolute best salesmen we could ask for.!! Thanks again you guys

Daniel and Zac are the best!!

Very professional and easy going! Great customer service and it was fast! Thanks a lot Shane! You are the MAN!

Kalvin James is the top notch gentleman that assisted my Boyfriend and I on getting a new phone. He was extremely helpful and knowledgeable on any questions I had during my visit. The process was completely painless and I left very pleased! Amazing

Shane was great. Appreciated his help with my accessory purchase.

Roland was extremely helpful and knowledgeable. I would refer him anytime. Give him a raise🙂

Complete professionalism when I went in to get my upgrade. Very new to phones and Johnny G helped me step by step to make sure got the right phone with the best deal. Top notch service highly recommend to come see this young men. Very knowledgeable with the phones and accessories that I needed to go with my phone.

Amanda and Johnny (I hope I spelled that right) ... anyways, they were EXCELLENT! The best service I’ve gotten in a while from sprint. I try to avoid speaking with people from sprint but they have changed that. I know who to talk to and where to go now. They made the whole adding a line and a another device so simple and fun. Great customer service and very informative. My boyfriend and I appreciate y’all! ☺️

There was only 2 associates working in the store. As I entered the store a customer told me he had been waiting an hour without receiving help, & he left 10mins after I arrived frustrated. I also waited an hour, while the sales associates were still helping the same customers from when I walked in the door. I eventually received help a little after an hour wait.

The customer service was great & very informative about everything. Daniel was a joy

This is the best T-mobile store!

Lawrence who works the front desk is a fantastic person, not just sales associate. He was great! More than 5 starts if I could get them!

I stood in the store for over 20 minutes waiting for someone to help me. This is at 2:30pm today Monday. One guy finally finished and I heard him say to his customer Wait one second I will go get you my card He walked by me and asked me Are you going to upgrade your phone? NOT the proper question Do you need help with anything? I told him I was considering it. He said someone will be right with me and walked off. He returned from the back to casually chat with the customer he was with for 10 more minutes. I finally walked out without anyone saying a word. I was in there for 30 minutes and not 1 of the 3 reps can do their job fast enough to help me. Same experience I have had with Sprint customer service on the phone, SPRINT Does Not Have The Resources To Take Care Of Their Customers!!!!! When I went in to ATT they had 2 people opening the doors, with many available reps inside. It validates the expression “You get what you pay for.”

This was an awful experience. I ordered my new phone on line to be picked up in store. The manager at the store tells me he has no order for me. I show him the email from his store confirming. He then tells me he suspended (not the exact word he used but basically that what he did) my order because the store didnt really have the color I ordered. He didnt call me to ask if I would take another color nor did he call to cancel the appointment. So my trip to the store was a waste of time. He then told me he couldnt do anything for me I would have to reorder once the order camcelled/released. I called Sprint from the store and the customer service person I spoke to apologized and stated that he hates that they work so hard to get our business to have someone in store behave as though he doesnt want the business. I was told the manager should have handled it differently amd had my order fixed and shipped straight to my home which I should have done initially. I have never had a good experience with a Sprint store. Its best to deal with 3rd party Sprint vendors.

The staff was knowledgeable, professional, and even stayed late to set up my new phone. I broke my phone and needed a new one, possibly an upgrade. They didnt push any products and were interested in helping me find the best fit product. Highly recommend.

I just came in and paid the rest of my iPhone 6s Plus off and also got an upgrade to the iPhone 8 Plus with the help of Mr. Johnny G! He was awesome and helped me with everything today. Thank you!

Staff extremely unprofessional. I waited for an hour to be serviced. I finally get to the front of the line, only to be told I have to go back to my original store, 50 miles away. Contact customer service only to be informed this is a national recall, and all stores should be exchanging phones.Cancelling my service.

Johnny G and Jay hooked me up with the new Note 9 and also assisted me in accessing Apple Music account. As a result of their efforts was able to purchase the iPad and they helped me restore all of my music that I had lost with my old iPod. Never had an experience at a Sprint store like this one. Thank y’all so much and will remember who to come to when needing any kind of help.-Randall S Crow

Customer service was horrible. I understand that the store is closing in 10 minutes, but there was no greeting, no thank you for being a customer, and after being pointed to like I was not a customer, one finally decided to point me in the direction of the kiosk to make a payment. Something so simple could have been worthy of a better review, but when you have an idiot working for you, continue to expect bad reviews. No longer a fan of Sprint

Quincy Kirkland helped me make the smooth transition from android to iPhone. He explained everything clearly and I had a great experience which is rare in phone stores.

The staff there are all an awesome team. They are all so helpful. Quincy especially goes above and above to satisfy the customers.

Julio was beyond amazing! Great customer service. I had to give him a huge hug by the time I left the store. Thank you again! Couldnt be happier :)

This was by far the BEST experience ever!! They went above and beyond I totally mean it!! If your looking to switch or just looking period I have the absolute best carrier for you. The service, the knowledge, the professionalism exceeded my expectations. I was skeptical at first BUT baybeh lol let me tell u about the store manager Freddy and and the associate Alberto I was and still am in aww of what they have done for lil ole hard working me!!! I passed 50 lemmen Sprints just to get here and be WOWED!! I’m greatly for you guys and please please keeping wowing customers like me!! Y’all deserve praises hands down!!!

Roland was the bomb!!! He took care of my issue kindly & professional!

Staff is completely unconcerned about customers or providing customer service. The whole process is dissapointing. Really makes me wonder why I am with sprint. They really should close this store, 6 people standing around playing on their own phones. Stay away and try a store that may care for their customers.

Staff is helpful yet store looks bare and the selection leaves you wanting more.

Nobody seems to have the slightest clue what they are doing. I understand training happens, but they are incredibly unprofessional and unhelpful. I called to ask if my phone was in and was told that it was, but when I drove down to the shop they suddenly told me it hadnt come in yet. I thought it was strange that they told me mine hadnt come in yet, but offered another couple to buy one of the 6 phones that had come in that met my exact order. VERY FRUSTRATING!

Crooked staff. Went in for upgrade and was awarded $350 in accessory credits as a gift for long standing relationship. Next billing cycle, showed up as financed accessories and their solution is to return the accessories. No one takes accountability.Mike - manager is a joke, hung up on me and gave me a wrong number as a regional managerQuincy - seems nice, but wont answer his phone, even blocked my numberJulio - rep who has forced this stuff on me refuses to take my callsBeen with Sprint 16 years and think its time to leave.

Mean employees. Not all but 1 of them prefer to close says they close at 730 an e0 minutes for maintenance. They close at 8. He said if we didnt like something or how sprint is go somewhere else....

I visited this store for a Christmas gifts and Dylan really went above and beyond. Everyone was friendly and helpful and ready to help! If you are ever in this area stop by and ask for Dylan and tell him Lakeisha Wilson sent you!

Excellent attention to detail and Customer service is Job 1

This is the only branch we go to so far. Have bad experiences with others. Great service

Everyone stop what they are doing and come down to the Sprint Store. Everyone come see Deron! He is the best! He hooked me up when I wasnt approved over the phone.

Worst company ever they stole from me ( promise a gift card never arrived ) they sold me something and I called and it was something else ( trade 2 phones for new ones &0 a month and I am paying 3 times more than the plan I picked ) apparently the company and the stores are not conect it they have the worst customer service ever the internet is slow the signal is awful BIG MISTAKE don do it

Only go here if youre planning on waiting a couple of hours to get help.They take INSANELY long times to deal with each individual customer; some people were taking well over an hour just to get an upgrade. I came, waited for a little while, left 30 minutes later, and then the line had not moved at all. Im not sure what they were doing prior, because none of the employees were working with any customers (one of them was basically on the same customer for nearly 2 hours, because I came back and found that person still working with that same person, and then I waited for another 30 minutes in the store and he still hadnt finished).The comedic nature of the whole scene was raised further, when the employees told entering customers that they would be with them shortly. Maybe they should have given a metric for shortly; a few hours, after all, is short in comparison to a week/month/year!

Updated review: it really depends on the rep you get. The rep I had last year was helpful and friendly. The rep I had today was exactly the opposite. I did get my phone upgrade in the end, but with a lot of confusion and condescension along the way when it could have been made clearer and easier. Your mileage may vary.Michael was extremely helpful and answered all my questions, even when i had trouble getting into my account. He helped me upgrade to a new phone and even helped me save money. I would definitely go back if i had any more questions.

Good People. Great Service. And comfortable environment. Deron Posey went the extra mile to make sure I was satisfied. Keep up the good work!!

Went in to get an upgrade and Mike offered me the deal they had going on... buy 1 s7 get another free and offered me 350 in accessories for almost free ( i had to pay taxes on them only) next billing cycle my bill was almost doubled and was being charged for all accessories on a monthly plan and now when trying to find a solution all they can tell me thats all we can do... basicly after a 80 dollar credit i need to pay the rest... have been with sprint for 7 years and now is time to leave. Will never recommend to anybody.

Came into do a upgrade and got treated great! Deron got me a phone and all the accessories at a great price! Make sure you come here and ask dor him!

He was very patience and understand me. I recommend store to anyone who wants to get phones for them and family.

Went there to swap a phone out, while waiting for a replacement. The person helping me stated I needed a SIM card for that to happen. He sent me to the Plano store which is 15 minutes away I was advised at the Plano store that I didnt need a SIM card to swap the phone out. Ive gone here several times, and have been directed to the Plano store for no reason. What kind of training is going on at this store?Decided to give this store another chance. Didnt feel like driving. Would like to thank Quincy Kirkland for the great service he provided.

Hello I visit Sprint store today that excellent service in my neighbor going to come out and enjoy have a good day

Ally really took care of us and gave superior customer service!! Will definitely use her in the future.

Johnny G was very helpful and he done his job very well

I WANT TO THANK DYLAN CARVAJAL FOR THE EXCELLENT SERVICE. HELPFUL, KIND, AND HELP US WITH THE BEST DEALS. ANSWERED ALL MY QUESTIONS AND DOUBTS. YOU HAVE TO GO TO THIS STORE AND SEE IT FOR YOUSELF. THANKS AGAIN DYLAN.....

The best Sprint Store I have been to. Michael was awesome!

Store is very helpful with showing customers how to use the new S9 phone after purchase. Friendly people working there.

Staff needs more customer service training will never go back to this location again

The best sprint location in the Dallas area! Come in and ask for Quincy, hes awesome!

I was in the store today and Everett was a great help!! Next time youre in the store and Geron is busy, Everett will take care of your needs to the best of his ability!

Deron was just amazing today when we came into the sprint store, very friendly an knowledgeable. One of the best encounter i have had at a sprint store. Thanks deron

Its Sprint, the best cellular company in the world.

Im a sprint customer for over 3 years and is just really annoying when workers decide not to help even if is their jobs

I came into the store to pick up a a phone and Quincy hooked me up with 2. Excellent customer service!

Julio was a awsome person with helping me get my new tablet and phones. Need more like him

I had a wonderful experience and my salesperson was knowledgeable and displayed excellent customer service.

I came into this Sprint store back in July to change my plan. I cant remember the guys name but I do remember he was a Team Leader, was the one who helped us change our plan. I have had to make 3 phone calls to Sprint to fix my plan. He added charges I wasnt aware of. He also only changed one of my phones to the framily plan instead of both and didnt add the 3gb of data. I will not be going here in the future and it has been frustrating dealing with Sprint to fix the problems

CALLED THIS STORE BECAUSE I SET UP MY SERVICE WITH THEM AND JUST WANTED A FEW ANSWERS ABOUT MY ACCOUNT AND WAS TREATED VERY RUDELY BY THE GUY WHO ANSWERED THE PHONE. hE COPED AN ATTITUDE AND GOT MAD BECAUSE HE COULD NOT GIVE ME A VALID REASON WHY HE COULD NOT ANSWER MY QUESTIONS. I WOULD SUGGEST YOU GO TO A DIFFRENT LOCATION THERE CUSTOMER SERVICE HERE IS TERRIBLE !!!

Julio was very helpful and very good customer service i will be coming back to this sprint store becuase of him.

A lot of waiting time! poor attention !

Deron was amazing! He got us new phones and a lower bill!!! I would definitely come and see him!!!!

Everytime i come here i feel between friends! And Everette is amazing! For such a annoying costumer like me 😂

The sales team was very professional. Solved my provider issues particularly Deron....Id give this Sprint service encounter 5 stars for making the transition from Tmobile to Sprint possible.

Ally gave me great customer service!

I recently updated my phone, to what was supposed to be a better version for my phone, IT WAS A DISASTER! I had so many problems out of the Samsung Galaxy s5, I was dying to get out of it. I decided to go to the Sprint store to see what my options were. Soon as I walked in, I was greeted with so much energy, and excitement, the place just had a really cool atmosphere, One of the agents walked up to me and offered help, The gentlemens name was Everett, he was very soft spoken, but very polite, and knowledgeable, about the device, all of the devices as a matter of fact, I felt he was the guy for the job, after I pleaded to just get out of the s5, he went over my options, and asked what budget I would like to stay in, needless to say, I walked out with a great phone, carefully explained to me the differences between my old and new phone, my new estimated bill amount, and also some REALLY, REALLY, REALLY GREAT freebies included with my upgrade, I was there for a little while, but I had so much information that needed to be transferred, and this guy made it all enjoyable. If you are ever in need of a Sprint Store, look for this one, and Let Everett take care of you, it will be a remarkable experience. I was just WOWED at my experience here. ABSOLUTELY AWESOME CUSTOMER SERVICE!

I love sprint costumer service was wonderful thanks deron was the best

Deron was awesome and attentive. I appreciate him.

Julio was a awsome. And very helpful

Stopped by this Sprint store to switch service to Sprint. Very Very Unprofessional behavior from representative Dylan Carvajal.He first told us that in order to switch to Sprint we had to trade in our old phones. I told him that we werent going to do that so he said he would make an exception because we were such nice people.After we purchased the phones he said that he had to to take my wifes old phone to a quiet place to transfer the data to the new phone. We did not think much of it until after he came back from the back room after a few minutes with the phones in hand; still transferring data. He went through my wifes phone looking for nudes. There was nothing on the phone but it was a huge invasion of privacy.We ended up canceling service within the 14 day trial period due to poor service. When we received the bill (it was over $1,000 for 7 days of service) we noticed that Dylan Carvajal had placed insurance on the phones though we had explicitly and multiple times told him not to do that.Overall, this is the worst retail experience I have ever had; delivered by representative Dylan Carvajal.

Employees dont give a dam about you an refer to you to another carrier Instead Of dealing with your issue. No respect for women or latinos .

Service was great! Everyone was nice.

Michael is plain awesome! Always looking after me as a customer...

Please come here and talk with Deron! He hooked me up and i was told over the phone i couldnt get approved. I came here snd he got me a great deal. Thank yall so much! The whole staff was very helpful and friendly! You wont be disappointed once you leave here.

Probably they deserve minus five stars...

Tried returning a wifi hotspot from a third party sprint store. Although it ended up having to go back to the store I got it from, these guys hooked me up with a second phone for a hotspot, a second line, and 12GB a month instead of 3GB for alot less than I would have paid for the 3 GB plan and hotspot alone. Also picked up a fitbit for points that I would have completely missed....go figure. Deron knows how to squeeze the extras out of plans, and will make sure youre taken care of. Highly recommend this store.

Deron was very helpful with my doubts and his service was awesome