Costumer service was great fast and eventful.

The kid who helped me in the store was awsome. I was a little rude to him at first, but he was very professional and was always courteous and never got rude back at me or even raised his voice. It was a lesson in humility for me. I quickly realized that I was being rude and immediately apologized. It wasnt his fault I was having a horrible day. But he resolved my issue. Great kid.

They were great

Tyler Williamson was AWESOME. He was incredibly knowledgeable, efficient, mindful of my time, and pretty great multi-tasker for a dude. While he was moving over contacts, photo, and info to my new phone, he was also helping another couple of customers get great and timely service. Ive had nothing but great experiences with T-Mobile and Im now happy to know Ive got a great store so close to me.

Location easily accessible, great customer service.

Kudos to Brad. He was very helpful and patient when he worked with me. It was not a short visit by no means but he never once showed annoyance or aggravation with me. Thats awesome to find these days. Had to go back for a second visit with an issue. This one was operator error but he was understanding and helped me figure out the actual problem was me. Lol

Good service. Noligable.

My husband and I switched from metro pcs and got new phones Saturday. Tyler helped us and even made sure the lady we spoke to a week earlier got the commission on it since she was on vacation. EXCELLENT customer service!

Love my phone, customer service is great

At least they greeted me at the door upon entering and answered all questions without hesitation.

Excellent service

I have had a pretty bad experience with tmobile so far. I switched recently from Verizon and have regretted it since. I at first was happy with the price but I dont get service half of the places I go. I also just recently bought a phone and the lady that helped me was no help at all. She didnt have any advice to offer or tips. She lied about an offer on a phone. I got the Samsung galaxy s10e under the impression that if I preordered the phone I would get the buds for free. Come to find out that is not available on my phone. I also had a ton of issues with it in the beginning and when I went back to the store the lady just stared at me and made comments like I was an idiot and was just stuck with my choice. There is a lady at this location with long hair and if you go ask for any other employee. She is a liar and knows nothing about what she says.

Excellent Service..i was greeted by a sales associate named Henry when i walked in the door i explained what i needed he showed me the choices and had me fixed up and out the door..

I think there a great phone provider usually always have service employees are always friendly and are constantly looking to get you great deals on new promotions and products highly recommended

Although I have been with this company when they where sun com I have always had great customer service until the Tuesday Oct 24,2017 my husband and I had a complaint about his battery not charging too 100% since the recent software update and this new guy was very arrogant and rude saying I do this for a living so I know what Im doing deleted apps without my husbands permission and moved his settings around. I had to go back and fix what he did. I dont think that was very professional and will not deal with this person again. I will be dealing with the other staff from now on.

The associates at this store are great they help you and make sure that you have the right information especially Brad they all are great !

The gentleman was very patient with my son in teaching him all about the new smartphone, his 1st, he was getting. The service at this Tmobile has always been the best...😁

I have been with tmobile 15 years no problems

Brad and crew are always helpful! Great experience every visit.

Excellent customer service.Highly recommend!

The customer service at T mobile is wonderful. They are very helpful, especially for those of us who dont understand smartphones. Lol. Love this location.

Terrible customer service. They mess up your rebates and leave you with no support. You need better staff!

Ask for Debo Jason or Andy. Highly knowledgeable and helpful

Tried to get my Google assistant fix and had trouble with it. Said it was a Google app problem.

Excellent presentation/sales.

Horrible. I am 5 years customer with T-Mobile, but they managed to make me reconsider after the 2 phones are paid off. Never again will I put a step in this store.My Galaxy S5, 6 months old cut off and did not come back on. I went to the store and the stales guy managed to turn it on and screwed around with my data, deleted stuff without asking me and told me I have a lot of junk on my phone. he gave me the phone and told me, its ok. I asked if he can assure me, its ok, he said it should be- in that moment it cut back off. I said ok- I want a new phone- its warranty. he told me, because I did not pay the $15 Insurance on the phone, I have no warranty. this blew a gasket in my brain. I told him, that this device has 1 year manufacturers warranty and that I dont need a insurance for a warranty claim. he said, I have to go to Samsung, we just sell their phones. whow- I said- if your car breaks down- do they tell you to go to Detroit then?Well after back and forward he finally agreed to order me a phone over night. I left and the phone did not arrive. I called customer service and they said, that there is no such a thing like over night shipping and it takes a week till I get my phone. seriously? I pay over $600 for a phone and when it breaks down, I aint got one for a week???? I went back to the shop and asked for the manager. he excused him and the sales guy and gave me a rental phone where I had to give $53 deposit for (come on- who steals a phone where even Edison put in the museum already). The manager told me, that if the phone comes, I have to come to the store to transfer the data. I said- but it aint coming on- he said, that they have possibilities. Well, I finally received my phone and went to the store. I refused to go back to the first associate who messed up the first time. the second guy already went 1 hour with a customer who could not make his mind up (another customer told me about it) and I sat there another TWO FREAKING HOURS watching a absolute unnecessary long sales from a guy who should not be a sales guy at all. he was so slow, I bet he never will have kids because till he is ready, every woman will be asleep for hours already. Finally I was on the line and then he told me, that he cant transfer the data, if the phone does not come on- I told him, the manager told me, he can- he said: it aint p[ossible. I was fed up. I was sitting 2 wasteful hours in the shop just to been told against previous promises that what Im here fore aint been done and I could had done everything at home by my self. I also mentioned, that I purchased a $35 screen protector and because its warranty and due to my experience so far, it would be nice to give me one for my new phone- they said no and if I want one, I can purchase one. Well- aint gonna happen. All in all it was a sub bottom service experience. amateur like sales and absolute a customer service, dont deserve the word service at all. I never seen so much hassle and lack of service with any carrier I was before. I also called customer service and they brushed me also off with - well thats our policy.just to get everything together: I purchase a phone for $600 for me and a second for my wife. and I supposed to have warranty on both phones. and to get the service, which I have for free and complimentary included, T-Mobile wants me to pay another $15 extra on top of it? means I pay in two years not $600 per phone but almost $1000? I tell you- if they think I stay with them theyve got another thing coming. Everywhere else I would had got another phone and would had been satisfied out of the door in 30 minutes. But what T mobile does as customer care for a good paying loyal customer after 5 years is pathetic and insulting. Another proof for the fact: if you want to know how good a business is, wait how they handle it if a problem comes up. T-Mobile: ZERO points.They just lost a customer. when the phones are paid off Im gone.;

Never had a bad experience here. Unlike verizon, they really care about their customers.

First class service from Brad!! Thank you

Been with this place 3 years and I love it

Very knowledgeable. Can be a lil too slow at times.

The guys at the Easley, SC store (Brad helped me tonight) are always spot on. They have worked to make sure I had what I needed or my issue was resolved no matter when I go in.

Not overly busy but some employees act like know it all asses and you feel like ypur getting screwed with something other than what you really wanted

Andy and Thomas are exceptional when I call then I was put on hold forever I imagine she was waiting on other customers it was okay unless Indian Commerce are there I will have nothing to do with them

Courteous and professional guys.

Great service and Professional employees

If I could give T mobile a negative 100 rating I would.. they take advantage of the customer.

How many people has T-Mobile scam by bringing your on phone and they lock the phone and the commit fraud by not unlocking it so no one should join T-Mobile unless u want to be with them for life or spend 1000 of dollars

This is the store to get your Binge-On going!

Its a standard t mobile store. Friendly staff.

Always helpful.

Great, friendly, and helpful service

Knowledgeable and helpful

Love this place

Needs improvement.

Helpful

Awesome