We were greeted promptly and given an accurate wait time. I found out that it was not necessary for me to have them setup the new phone but was glad to have been there in case there were any problems. I got information on a phone replacement plan that helped me to make a good decision. The manager was very knowledgable.

The customer service was horrible! I cannot believe this is how Verizon runs a Corporate Store. Changed hours by just posting a sign on the door. They told a different story every time and still havent gotten the credit for my phone for a trade in. If your looking for a new phone or great customer service go somewhere else and dont waste your time stopping here. We even dealt with management and obviously they need better training too!!

Lady with black hair seemed rude when I went it to just try and set up my aunts phone. Bad attitude when saying I needed someone who was authorized to be with me to unlock sim when my grandmothers phone didn’t have any problems.

Stopped by to activate a new iPhone. They were not happy to see me as they were planning to close 1 hr early that day, even though there was still 45 min left and the store looked empty. Had to explain why I couldn’t just call. Manager behaving a bit like a neighborhood bully didn’t hesitate to ask “who gave you the phone” and told his employee to check that my Apple account on the phone is matching my credentials to make sure the phone is not stolen. The selection of phone cases isn’t great, only matching their top models. Used to be a better place, at least 1 year ago when I last stopped by.

The guy there was great, helped me get phone up and going in 5 minutes, I appreciate him

Beth was very helpful. She took her time and explained everything to me. I am old and not very good at all these m modern things. Thanks again Beth.

I will NOT support a business that helps segregate people!! You have lost a customer for good! Absolutely vile. 🤬

The staff were very helpful. I was told it will be a 30 minute wait but end up only about 10 minutes

Over an hour wait time with 6 people in front of me. And not enough seating. I sat on the floor, and one teenaged kid laid down on it for about 20 minutes. Staff was great though, so if u can handle the wait, its worth it

Dont get me started. 3rd store we went to to unlock our phone. 2nd wasnt even open even though internet said it was. They couldnt help either. No software. Automated phone system is a complete joke too. You get routed to the national center

Wasnt happy with my experience. Was told I should just order online. I was obviously there for a reason, I didnt want to order online. I heard Verizon is trying to push their customers to order online. Great customer service they are not providing.

Long wait for an associate, but he did fine once we were waited on

Joshua from this location was incredibly helpful after a super frustrating day dealing with Verizon’s terrible ordering system. He did all he could to help me get my order through, even stayed almost 2 hours after his shift was completed to call corporate to get the issues resolved. He was kind throughout the whole experience even when others were not, he didn’t know the solution to the problem and spent over an hour doing trial and error to get things figured out. Although my review of Verzion as a company is definitely not 5/5 😅🤣 Joshua gets a 5+/5 for amazing customer service above and beyond what he needed to provide. Thank you Joshua!

We switched to Verizon years ago in part because of the excellent local in-person service. This is no longer the case. When I arrived, there were few people in the store, but was told it would be a 90min wait. They have very little stock (no Samsungs at all), and had little interest in answering quick questions. This location obviously has little interest in customer service, and appears to me that its on its way to closing. Very disappointed.

I’ve always had great service at this store. Friendly, knowledgeable reps! Thank you!

Poor service! Waited well over an hour and a half while they stocked shelves with customers lined up.

Helpful service during the process to add a new phone!

I go in to talk to someone and its a long wait just to see the guy in the front of the store. The store didnt have very many people in it and was told I could either wait an hour and a half or call Verizon on the phone. I left but there should have been no reason to wait an hour and a half with only a couple customers in the store.

Waiting for someone to help is horrible. Sit around for over 45-55 minutes, when there was two people that could have helped

I didnt know you had to have an appointment, so I had to leave and come back the next day. Excellent help to set up my iPad Air. Very very nice and answered all my questions

Horrible customer service!! They are more worried about face masks than their customers. So we left and went to Best Buy where the service is always 5 stars

3 trips to the store to be given a piece of paper with a phone number on it to call to speak to a person, who is who knows where that transfers you 3 times to get you to the right place! We hat the heck do you have a local store for.!!!!

They are very helpful and doing what they need to do to adjust through the pandemic. There can be a bit of a wait to get in the store but they are doing what they can.

Went at 7pm so no one was in there and Beth was VERY knowledgeable and didnt try to pressure me into a new phone but helped fix my current phone and gave me lots of info on things I had questions on. Highly recommend her!

Very helpful staff- resolved my issue after 2 hours on the phone with support!

If you have an issue they will take your phone in the back and browse your personal stuff, restart it and then tell you they cant help you further. They cannot fix your plan or bill in store they will tell you to call and sit on hold for no joke 1hr+. They will gladly take your money but they will never help you...I use them for the decent coverage but honestly your better off going to any other location or just dealing with Verizon online. Hopefully they will close this store soon so nobody gets their hopes up.

Very disappointed in how things have changed at this store. They will no longer help you set up your phone they dismiss any problems that youre having and even if you cant go online to get things corrected because your phone isnt working properly they will not help

Absolute joke of a store. They treat you like cattle. I went there on a Thursday afternoon, they should of been dead. There was only a few cars in the lot and they told me it would be a hour wait till I could talk to someone! Been like that for years.

They made you wait forever while a worker was dusting the shelves and there were people waiting to get in. Poor customer service. Would never go to this location terribly treated

Had to wait for appointment. Time of an hour was closer to half hour wait. Not bad at all.

Id probably sell cell phones and cases there, if it were my business

Awful experience..changing carriers..

I went into the Verizon store in a panic when I couldnt receive texts, Snap, Instagram, Facebook nothing would work :( I was disconnected from my world. The CSR could see my distress and immediately helped me. Five minutes later I was up and running. Such great service and seriously if you want the best service in the area, Verizon is the way to go!

If you have Verizon for a phone carrier its the place to go. Very helpful

Very helpful staff. Helped me pick out the best phone for price vs features, and also helped fix a problem I was having with the My Verizon app.

The store wasnt not very good. They need to learn how to help there costumer alot better.

People rude. Prices high.

Decent service

Long wait and absolutely no interest in helping

My boyfriend and I originally went in to upgrade his phone because he is on a Verizon plan with his family. While we were there I saw they had the Apple Watch Series 5 for sale. I’ve really wanted one, and Solutions Specialists Kristin helped make it happen! She is so relatable, funny, and an overall kind person. I’ve never had a “real” phone plan. So I was nervous about hidden fees or being pushed to get something I wasn’t comfortable with. Kristin was able to help explain everything to me and let me know I could request her whenever I came in to that Verizon store.The process itself was painless and I walked away that same day with a brand new Apple Watch. The watch is a game changer- it’s so cool and has many features that I already love to use!Kristin also helped me by opening me a new Verizon line and when my new iPhone 11 came in, she did all the heavy lifting with exchanging all my information from my old phone to my new phone. She even put the screen protector on and the case! Kristin was very patient with my questions, and even went above and beyond by postponing her lunch break to help me! I felt very valued and secure about my decision to switch to Verizon.

This store is the most pointless building. What good is a corporate store if they can’t do corporate work. Drive twice over two hours to try and get problems resolved and get told to call Verizon. Hello. I’m at Verizon. What a waste of office space. Then to have the latest phone of the season sold out and not to get for over a month.

Worst Verizon store I’ve been into. Watched the employees sit around while we waited. I’ll go spend my money somewhere else.

I have had no service for days, including cristmas day where I could not tell my loved ones Merry Christmas. I waited 65 minutes outside for a sim card that took them 5 minutes to retrieve. Just to find out the replacement phone I recieved from assurion was a refurbished paperweight weeks after its arrival and just after the replacement period.

Did not get the customer service I pay for and expect. Person I was able to talk to (outside, in the cold), was very nice and tried to be helpful.

Was going to be a 30-minute wait but since I knew which phone I wanted the gentleman stood outside with me in the cold and helped me buy it on my phone through the app much faster than it would have been for me to wait for someone inside the store.

Our family needed help with 2 phones today and Jason was amazing. Thank you! 5 stars!!

Ok

Customer service is non-existent, tell you about a 30 min wait and an hour and a half later, you guessed it, still waiting. Never have had a good experience at this location. Seems like they really dont care.

I stopped here to pay a bill and their kiosks are not working and then they tell me to go online and try although that is not working and then they tell me that its going to be over an hour before somebody there to help me out completely unacceptable for a business

I have Verizon... honestly my issue isnt completely with them, its with this Verizon store.THEY ARE THE RUDEST MOST INCONSIDERATE TEAM.

Store was on appt only lockdown. They had an opening when we pulled up for a problem with our phone. In and out in less then five minutes.

Horrible customer service rudely treated. Went to a team Verizon store on Hastings way and was treated the way everyone would expect to be treated. I will not go back to the corporate store

Wost company ever!! Ive never been so fed up with a company as I am with Verizon! Ive been a customer for 10 years and they provide no customer service whats so ever! I just got a new phone 30 days ago and the charger fried the charging port in it and I brought it to the store and the girl told me its my fault and not a defect in the phone! Ive never been treated so rude in a store in my entire life! Are you kidding me!! 30 days and they wont stand behind their own product! I AM DONE WITH VERIZON!!!!

The place did not have a home friendly type atmosphere. You also had to touch the phones to get prices and to me during flu as sick season touching phones to see a price is not healthy. It appeared that unless you were actually right there to buy a phone they didnt really have much time for you. I was there to actually make a purchase had researched what I was looking for. The sales person continually tried to redirect me with basic sales tactics to other phones I was clearly not interested in. I left and made my phone purchase at Best buy and was able to save $300. My experience was not as expected considering I had driven nearly 3hrs just to go to a corporate store. Probably will not return to EC store. I have been a Verizon customer for over 15 years.

My phone needed a simple reset for a software glitch. They told me no choice but to get a new phone. I know they are not techs, but suggesting a few simple troubleshooting things for customers to try first would be much better service instead of just trying to make a sale.

If a store has one person working in a security guard how can they help. Maybe I should switch phone carriers because I cant get help to buy a new phone from this store.

Awful customer service. They said they only have 1 to 1 ratio for customers and workers. There were 3 workers in there and no one else. They wouldnt let 2 customers looking to switch services in. They said we could only come in one at a time.

Signed up for service, and afterwards was told I had to pay a deposit. After balking at that they told me I already signed up and would have to cancel the lines for a fee. Wait, what? Argued enough to get out and will never, ever consider Verizon again. Signed up with Spectrum and got 2 new phones and no ridiculous deposit demands, should have done that in the first place!

Had to make 3 visits and still did not get satisfactory answers. Ended up calling for support, they sent me unusable equipment. After another call I finally got a knowledgeable person who helped me out in 10 minutes.

Weve had lots of positive experiences with Verizon in our 14+ years of service, but we went recently and recevied really poor customer service. The employee assigned to us was unkind and unhelpful even after we waited an hour to be seen. The employee was short with us and uninterested in providing patient, thorough, or helpful answers to our questions. Im bummed and hopeful this doesnt happen again.

Stopped in to verify some unauthorized charges to our account. 1 month left on our contract. Guy at door said it would be at least an hour. I asked if he could see if we had any recent charges. He said he couldnt answer that because it would be putting us ahead of the others. But yet when we walked in he could ask us questions. We went next door to AT&T and gave them our new business.

Made appointment for 10:00 am. Showed up early and waited in line to get in. After checking in I was told All associates are with customers. It will be15 to 20 min wait for next available associate. Sorry Verizon, I made the appointment so I wouldnt have to wait. Not only did you miss out on the sale of three iPhones and $100.00 in accessories, Ill be sharing my experience with friends and family as well. ****Update to address response from Verizon.**** Its not about speeding things up. I had an APPOINTMENT!! Somebody should have been available to honor the APPOINTMENT!! Why give the option to make an appointment if you have no intention of honoring it? I will never be a Verizon customer again.

To be honest I would rather call or go on line to find deals. The people at the store are friendly enough but I have found that if they dont know the answer to your question they tend to make something up. Also, make sure before leaving the store they calculate your TOTAL..TOTAL.. amount due when adding a line or making a purchase that adds to your bill because its very confusing when your bill comes and its a bit more than was quoted.. I feel that the people at the end of the phone are better equipped to serve you than when you go to a physical site. Can save money as well..

My moms phone will only call poeple on her call list. If she trys to dial she ony get emergency people so I tryed same out come very up set will Verizon. We are going to switch service

Even though I am a pay as you go with Verizon they were all so helpful. Love the workers and there friendliness. Also their knowledge. Great place to go with your phone or for a new one...

Our whole family updated phones for Christmas and Dustin was so helpful in answering all of our questions. We even got a pretty good discount. He made sure we left with all the right accessories and took the time to activate everything. Big thanks!

Gary, the Air Force Veteran, that assisted us with our phone was extremely helpful. When then walked around and looked for a cover for a phone, the lady with the pad in her hand that we questioned about this was rather rude. Not very customer friendly at all.

Very kind and helpful staff. Alex was very patient and understanding through the process of buying and setting up a new company phone. Thanks so much for the good experience; we now have a go-to Verizon store.

I used to be a Verizon customer and made a poor choice switching to AT&T. I wanted to go back to Verizon, but was unfortunately told some very bad news. I had Talked with Jordan O. who was so awesome at explaining why it was what it was and ended up walking out VERY happy and understanding. I will be returning to Verizon mainly for the GREAT customer service I had received! Thank you so much Jordan!

I appreciated the greeting when I came in. Very fast service when I was in last. I was not impressed with the redundancy of the sales person however... giving a little grace and am assuming he was new.

Cant stand the wait...and had no ability to order a phone or know when it would be available. Pretty shady practice on your black Friday promo. Follow up was less than stellar, it is a sad fact I pay for your service monthly.

Usually very quick to help out and friendly. I dont like though that some services are self serve where they give ya a phone number and send ya out the door. I do most things on my own so if I bother to actually drive there its because I didnt want to deal with someone on the phone.

We have been loyal Verizon customers for many decades. Very disappointed in the sales clerk that we talk to today. We have recently retired, and we’re looking at updating our cell phones because we do not need have the same needs as in the past business phone plan. All he could offer was not doing autopay through a credit card. Our Verizon cell phone bill is currently $167 a month, and we were just trying to lower a bit (this is including the veteran discount). Very frustrated!

I have honestly had the best experiences at this location. It is effortless and everyone is on top of it and very welcoming. I am greeted each time, even have them opening the door for clients. Great experience, will never go to any other location!

My girlfriends LG phone has very poor reception at our lakeside home so I was looking for a new phone. When I explained the situation the young man assisting me suggested a booster that cost a LOT less than the phone I was considering. She went from losing connections to having three bars consistently. VERY happy.

I am a bit hesitant to switch to Verizon, but my fiancee won that topic. Chuck (sales rep) is very friendly, knowledgeable and helpful. He will definitely make the transition easier. Spacious store, if youre required to wait for assistance, and comfortable seating options.

Everyone was very helpful. I came in because my phone wasnt able to hold a charge and was hoping to walk out of the store with a new phone and I was able to do just that. Beth is the one who helped me. She was very knowledgeable and kind. Thanks to her I was able to get my new iPhone 7 and keep all my contacts and pictures.

I have a credit for over 200 dollars had to fight with them to even get them to acknowledge it.

Yesterday, on Black Friday 2016 we went to the Verizon store and had a great experience. Dustin took care of us and he did a fabulous job. He ensured that all of our questions were answered and that my family and I had gotten all the discounts that the store had to offer on Black Friday. I would highly recommend this store and Dustin!

Today was a huge disappointment. A young man checked me in and kindly said someone will be with me.....no one I had 6, yes, you read that right, 6 employees walk past me and into a side room and could here them talking and enjoying their company. No one helped me. Still need to get a protector, will go to a different Verizon next time.

Ive had multiple issues over the years and very few of the staff know what they are doing. No replies when i repeatedly send them messages over multiple days, even though the auto reply says they will get back to you soon. If looking to be sold a phone by a monkey in a uniform this is your best option! (Thank you to the very few employees who actually know how to do your job, you are to thank for this place getting any good reviews at all)

Normally service is slow and difficult. This trip was oddly easy. I hope it means a new trend for this place.

I walked into the store a few days ago and had to wait a short time to for an agent to be free to help me. After getting home and receiving my replacement phone in the mail I wasnt 100% sure how to transfer everything over. I called the store and talked with CHUCK. He was AWESOME! He talked me through every step of the process and answered every question I had. I HIGHLY recommend that you ask for Chuck if you have questions or problems. He is very pleasant to talk with and knows his stuff.

Great and very friendly and helpful.

Try and get service, its better to go to a smaller store then this one. Figure on a least an hour and a half wait.

We had a very nice person help us and he got his cut our phone setup on the prepaid give us SIM card and even waive the activation fees and got her phone all set up and made sure we had auto-pay set up to save $5 and did all that before we left the store and the phone everything was working great

We came in to switch from ATT. The guy who helped us previously told us that the phone deal we wanted would be around for a few more days, so we come in by the time he tells us and apparently they don’t have the deal anymore. The guy who originally helps was helping someone else so a woman helped. She was incredibly rude. Literally made no effort to keep us there or find a new deal for us. Looks like we will be sticking to ATT.

Great place to get hands on with the latest Verizon phones to see what you want.

Very attentive to customers. They solve any problems I may have & extremely friendly.

Verizon is expensive......but this is not a bad thing. In this case, you are actually paying for what you get, and therefor, the service is a bit more expensive that, let say.......Sprint, who in my opinion.....Sucks. When my wife and I went into the corporate store by the mall, we were their for over 4 hours trying to get service. Their system was glitching that day, and we could not get service. We visited the store 2 days later, and they remembered my wife and I, and as compensation for the long wait, they waived both our activation fees. Thats $80 they credited our account. This might be chump change to a major company like Verizon, but its not chump change to the working person. Devin was the person who helped us, and he was absolutely awesome! My wife and I will never leave Verizon. Every company will make mistakes, but Verizon owned their mistake and made up for it. Thanks Verizon.

Great customer service. Well trained employees.

I purchased a new phone and had all kinds of problems setting it up. I went back to the store several times and worked with DEVIN who was very helpful and kind. I only wished Verizon could offer set-up for us older generation. Otherwise than us older generation transferring information and setting a new phone up I am very happy with Verizon.

Sales are more important than customer service which included sales not appropriate for my mobile phone. It was replaced as compensation but failed in 2 days..bad $50.

My plan is ready for renewal and I was very excited to finally purchase a smart phone. Sorry but I am naming Travis here showed me an S5 and said it was the best. I would love to have it but I can not afford 199 for a phone. I asked him if there were any less expensive ones. He motioned to some others with a wave of his hand and said, these are okay but in a year.....I left disappointed naturally. I will renew online with Verizon but now with an IPhone that my daughter had had. I was ready to spend a little but not a lot. I left with nothingYou may need to let at least one member of your sales staff know that it is not good to push one phone.

Verizon is the worst experience Ive ever had with any cell phone provider. The prices are outrageously expensive and theyre not up front about that their extra taxes and fees. Customer service on the phone is extremely rude. if youre looking for a phone service that has good coverage look at Google fi or T-Mobile

Takes a long time to get assistance even though you can see several employees that appear to not be engaged in anything. The staff is friendly but not overly helpful if you get outside the basic questions or issues.Pricing is a little misleading unless you dig into the extra fees that are added to the services. They have good network coverage but tend to be difficult to work with.

The Verizon offices in Chippewa Falls have been closed making it very inconvenient for us as we live outside of Chippewa and driving to the EC store takes just over 1/2 hour. Getting there, we had to wait for over 1/2 hour - felt really sorry for people who arrived after me as they were waiting at least 45 min to over an hour. The sales people were nice, but unable to offer a plan that would meet our needs, so left after wasting a huge part of the day. Would really like to see an office in Chippewa again - never had to wait more than 10 min going there. With as much business as they are obviously doing, would like to see them put customer needs a bit higher on their priorities list.

Clean store but staff stood around. We checked in and wait 20 minutes before needing to leave without assistance. I will go to a different Verizon store to buy my phones.

I am EXTREMELY disappointed with the customer service I have had from one particular staff at this store named GARY. I have had at least 4 negative encounters with him helping me. He has been rude, unhelpful, tends to rush without explaining and literally said to me in a rude tone: We are not customer service here, we are sales. He makes me feel like if I am not buying a new device that I am low priority to be helped. I am also dealing with another issue regarding insurance that Verizon has failed to resolve with me. They dropped my insurance without my knowledge and when I went to file a claim, I was sent back and forth between Asurian and Verizon for weeks. Asurian is not at fault for the mistake. Verizon is. I really hope the next time that I enter that store, they can make it right.

Tricked my aspergers brother into buying a $40 off brand charger then made us wait 45 minutes to return it. While 2 service members stood around waiting because there were 2 people ahead of me. I felt bad for the service guy he said he wished he could help me but he would loose his job.