I traded in my phone yesterday, with a promotion through Verizon… not this store! The salesman who helped me make the transfer of phones, reassured me that all 76 gb of photos i had on my phone would be on my cloud! Come to find out, 116gb that was my old phone couldn’t fit on the 50gb cloud space, this sales person reassured me with! So learn from me and watch every single move these employees at this store makes and double check everything, before leaving the store! And last but not least, take a hour or so and wait at a corporate store, these people are a knock off! Never giving this store my business again!

This Verizon store was wonderful. I highly recommend it because if the accuracy, knowledge and service. Matt helped me buy a phone for less than I had planned to pay based on the online prices I had researched. I left with an iPhone working perfectly. I will always use this store for my cell phone needs. Very satisfied. 🤗

Excellent customer service. Nice people!

My old phone was acting up. So I rushed to Verizon I got to the store very late. Ameer stayed 45 minutes past closing time! He was amazing and made sure I had a working phone before I left.

I love going to this Verizon store. Very helpful without the run-around you get from larger stores.

Fantastic customer service! I can’t say enough about the young man that helped me with my new phone, he was very helpful and knowledgeable. Great experience!

Terrific staff! Exchanged in my old Samsung phone for a newer one and Bryce was great at helping me with everything involved. Highly recommend this location as the staff is professional, service oriented and extremely knowledgeable. Great Service - Thank You!

Friendly patient knowledgeable staff! Made us feel right at hone and helped us get all we needed

So many issues with our recent visit. Doug suggested a Motorola phone vs. the Samsung Galaxy we intended to purchase. We specially asked if it had wireless charging capabilities--he assured us it did. We even asked a second time before purchasing to confirm. Turns out it does NOT have the wireless charging capability. We left the store and discovered the texting feature wasnt working. We called the store and Doug could not figure out what the problem was so we needed to call Verizon Tech Support. Thankfully we got through the hold time quickly and Verizon determined Doug had not activated the texting feature on the phone. The Verizon Tech fixed this for us. Doug suggested a jetpack for our home since we have poor reception in our rural area. He assured us there was a 14 day trial period in which we could return the device. He did NOT mention there would be a $35 restock fee or that the activation fee would not be refunded if we returned it. We did return it and the younger man who handled the return did not cancel the Verizon service for the device--he just processed the hardware return. Probably wont be going back to this store.

Good way to pay your phone

Covid precautions taken. Staff friendly and helpful. I recommend them over going to company store every day.

If you want a more hands-on, in person experience this is definitely the place to go.

Matthew was great! Fast courteous and help us with our new phones and made recommendations that saved us money. If you want to upgrade your phones, go see Matt, he will take care of you! Scott and Geri

Ameer and team took great care of my needs and answering questions to not only solve my problems but educate me as well. Will be back for sure. Thanks again!

We will continue to give all of our telephone business and questions to this Authorized Verizon Dealer. We were given the most amazing help while also receiving the needed reassurance when purchasing an updated smartphone. The purchase was easy with someone that cared that we were getting just what you need.

Always willing to help with a smile 😃

Great Customer Service. Helped my Mom trouble shoot her Flip Phone that was on the fritz. Made her feel comfortable about asking questions and seeking help. Thank you.

Ameer was incredibly helpful, and extremely professional and knowledgeable in setting up my new iPhone. He was patient and pleasant in answering all of my (probably too many) questions. He made this experience smooth, easy and as painless as possible. Thanks again Ameer!

Doug was very helpful with answering my questions regarding a new phone. Great team, friendly, and responsive. Went the extra mile to ensure I was happy with the service provided.

Helpful and friendly. Swapped our account plan and fixed my wifes phone right away. Thank you.

Matt and team were very helpful with picking out our new phones, accessories and setting them up for us. They also took the time to show all the new features and that we were comfortable with using them before we left.

My Questions were answered without hesitation and they had much knowledge on everything I needed to know thank you for helping me get a new phone and getting it set up so quickly!

A very pleasant and efficient transaction. Douglas got me exactly what I wanted. I recommend him and the store. A+!

Ameer was very helpful and got everything I needed help with done in a timely manner. Helped me swap to a new phone and even did the case and screen protector.

Really inconvenient. The staff there seems to struggle with being polite and courteous. Ordered an item for curbside pick up and waited for 20 minutes. Finally went inside and they seemed like I was bothering them.

No hassle whatsoever. Able to get in right when we got there and get our phones upgraded and be on our way. No waiting in my car for hours to get a text to come in.

Im a senior and not real good figuring out cell phones. My daughter called a head of time and I think she spoke to a Dave. So when I arrived I asked for him and he was 100% helpful. I would highly say he could not have been more helpful.Diane W.

Ameer was very helpful and he got everything I needed in a timely manner...very polite..was very happy stopping at that verizon store

The staff were very knowledgeable, and assisted us with what we needed right away. They were great to work with, I will definitely be going back to this verizon store.

Doug was very kind and helpful! And we are happy with the service.

I may have just had a personality difference with the salesman, so don’t want to tarnish the store but want others to know my experience. I also think this may be helpful to the store as feedback.I decided to go to this retailer store due to convenience, I thought I could get through an upgrade of three phones easier and it’s closer to my home. Everything started out fine, I was shown the phone we wanted to upgrade and they had availability in stock. The salesman said they would set up our new phones to mirror our old phones setup and data. He also mentioned they were better than the corporate store since they didn’t do high pressure sales. We agreed and went forward with three new phones and all three old phones had a good trade in value. We were under the impression we would walk out with new phones all setup with data transfer from our old phones, and the trade-in credit of old phones would be taken care.After we agreed to the sale, that’s where things went south. He activated the phones, then said to transfer our data from old phones to the new phones would take about 1 1/2 hours. They have slow internet at the store and backing up and downloading back would take considerable time. We could leave and come back or do it ourselves at home and he encouraged we do this on our own. He also sent us out the door with our old phones without much information on how to trade them for credit towards the promotion. He just said to go to the Verizon website for details. I’ve struggled to figure this out and consider myself tech savvy.He also tried repeatedly to get us to purchase overpriced accessories. He gave heavy pressure to purchase usb wall chargers. He said they were $35 each, but they rang up at $50 each. He didn’t say anything until I questioned the cost he asked for was more than what he quoted.I like to research accessories and don’t like those quick in store decisions, especially with salesman pressure. In hind sight, I should have stated at the start that any pressure to purchase accessories would result in cancelling the phone purchase and I would go elsewhere.I felt once we agreed to the sale and basic activation of the new phones was completed, that we no longer provided value and couldn’t leave soon enough.I’ll be going to the corporate store today to try to figure out my trade-in. Ugh, so much for thinking I was saving time by not going to the corporate store by the mall.Update: Verizon corporate store took my old phones for trade. No mailing in by me. Easy peasy. Should have went here from the start.

My mom had a lot of questions about using a hotspot, and Bryce was really helpful helping us figure it all out. He was super kind and patient with us. Thanks Bryce!

Great service!

Went to return a cord that didnt work out for us. The clerk began very upset. Angry to the point grabbing MY credit card, and slamming it into the customers self service point of sale. Explained to that you dont touch my card as you would a child. He was a clerk hardly a professional. It was explained to him its my money spend it where I wish.

Great customer service! Friendly people.

Bryce was knowledgeable and helpful. He clearly explained options without steering me in a particular direction and helped me get my new phone set up once I had made my choice.

Doug was very informative and able to “dumb it down” for me. I need that with technology 😊

Very patient and helpful with two smartphone rookies. Despite a few bumps in the road, everything worked out great.

I have purchased several items from this store and have had superb service.

Excellent service!!

I want back with my parents today and Bryce was awesome again helping my parents.

Gotta love standing outside in the rain for 10 minutes just to be ignored by the guy manning the door. Everyone else got help.....

Do not go to this store! Waited for over an hour without any help from the staff. Walked out. The staff spent their time goofing off and cursing out loud. If zero stars was an option that would be my score.

Just an all around professional transaction! Great place to set up service

My wife went in with issues with her phone. She ended up buying new phones and Doug was a great help, explaining everything as he went. Couldnt ask for better help. Much better service than any other Verizon store than she had been in.

Outstanding service!! Thank you so much!

Excellent service. The whole team bent over backwards to find the best value for me. They genuinely want to help, never once was I pushed to buy something I didn’t want, need or ask for. Highly recommend.

Very helpful.

All of our questions were answered and were told to call or come back of needed more help. Assisted with connecting to bluetooth in my car and would help with our other vehicles too. I felt that he listened to what I was saying and made sure it was what was best for my situation.

The gentleman who work there are very knowledgeable and helpful!

Very helpful with my problem..

I went in to upgrade / switch phones and talked to Doug Garrett. He told me the budget iPhone SE I wanted to get wasnt sold by Verizon anymore and was pretty much garbage and that it was pointless to go with anything short of the $700 iPhone 8. I wasnt looking for his opinion or getting bullied into buying a more expensive phone as I had already done my research and made a decision on what I wanted. He told me Verizon doesnt sell the SE (or anything before 7) anymore, which is completely false. He said that anything before the iPhone 8 is just pure garbage, which isnt supported by just a cursory review from customer reviews and industry sources (people actually like the 6S better than the 8).We came a week ago and spoke to someone else who was friendly and helpful. However, as well as a $30 activation fee required whenever you add a phone to the network (unavoidable whether you activate it online, over the phone or in the store) the store will charge you $20 to restore your phone. This is really easy to do on your own and I thought it was a free service - apparently not.I ended up buying the phone I wanted and activating online / over the phone. I wont do business with someone who uses bullying sales tactics to try to get me to buy something I dont need. I know not all these guys are as bad as Doug but that along with the hidden fees made me feel like they had zero interest in providing a service and 100% interest in up selling me and taking my money.

Good just paid my Verizon bill and was in and out of there .

This is the only Verizon store I go to because the guys working there are so helpful. I send everyone there because I trust that they will treat people right.

Bryce was very knowledgeable and helpful helping me transition from my 8 Plus to the 11 Max Plus. I walked out of the store a pro. Thanks Bryce!

My rep was patient and very knowledgeable ! He didnt get off track because of people waiting. He was very good. Thank you!

Great staff.

Carmin was wonderful. So friendly, helpful. He applied my glass screen and otter box. Stated if I have problems please come back and I will help you gladly.Made me feel like I was important. Thank you carmin. ( sorry if I spelled your name wrong)

Ive never written a review for a place such as this but after numerous amazing experiences at this place this place deserves a great review. They take care of me by getting me into the right phone that fits my needs. Ive went in several times with questions and they are quick, efficiant, and always make me feel important. These guys know their stuff better than any Verizon store Ive been to. It is worth going to this store without any fear they will try to up sell you into product you dont need. Trust them.

Great store, Doug Garrett sold me a phone. He was very patient and helpfull! I wasn’t sure what phone I wanted and he recommended what he thought was best. He did have a little trouble transferring my info but no big deal. I will be telling all my friends! Thanks Doug

Very quick and easy process when upgrading phone. Excellent customer service!

The team here is great!

The phone number listed does not get me to the store. Anyone know the phone number for the Verizon store on Clairemont?Love the customer service you get in store, but would like to contact them via a phone call. Is that possible?

Our rep was awesome. Seems to know what you will want or need right away.

Do NOT do business with these people. They are an independent retailer and do NOT follow Verizon policy even when told to do so by Verizon. They represent Verizon policy when they sell, but dont stand behind what they say and the polices. Buyer beware!!! Dont do business here!UPDATE 5/2/19: AGAIN BUYER BEWARE! CUSTOMER SUPPORT MAKES IT CLEAR THAT THEY ARE NOT VERIZON, DO NOT HAVE TO FOLLOW THEIR POLICIES AND DO NOT! I HAVE BEEN CALLING CUSTOMER SUPPORT AND TALKED TO THEM (MOSTLY CHARLES) NUMEROUS TIMES. THEY SAY THEYLL TAKE CARE OF THE ISSUE BUT NEED TO FOLLOW UP AND CALL ME BACK. I HAVE BEEN TOLD THIS AT LEAST 5 TIMES AND NO RETURN CALLS....EVER. YESTERDAY THEY PUT ME ON HOLD F0R 20+ MINUTES AND THEN ENDED UP TRANSFERRING ME INTO AN AUTOMATED SYSTEM WITH NO LIVE PERSON. POOR, POOR, POOR SERVICE!!!!

Excellent service very knowledgeable

Mathew was Very helpful, .. will come back to this location again.

This Verizon store, and Matt in particular, was amazing as always! Friendly, efficient and they always take care of my issues.

Very quick and helpful. This is my favorite place to do phone upgrades!

All the guys were super nice and helpful! Great experience!

Courteous, friendly and knowledgeable about products.

Bad employees. Dont go there

Great experience!

Doug was great! Wonderful customer service!

They fixed the problem and where quite helpful

Bryce was very helpful. Pleasure to do business with.

HORRIBLE!!!!!! Nothing like having a clerk start the B#### word at you by woman at 12 pm on 8 20 2016. Would not allow to get another phone on my account because didnt have my pin number with me.GO TO THE ONE BY OAKDALE MALL!!! Service and polite. Looked up account and moved on successfully. No pin required. Drivers license was all that was required.

The staff was friendly and as helpful as the corporate rules would let them be. You can not just buy a pay as you go phone (there brand) and add it to the account. You have to pay full price for and extra fee of $50.00 a month for 6 months. I cancelled the account and moved it to att. They will take a cheap pay and go phone ( a att phone) and add it to your current account no extra fees. Just normal usage fees. Thats way only 2 stars.

Great service! The well-trained staff is awesome, and... NO LINES!

Quick and very helpful!

Great service!

Awesome service. Makes you feel like good friends. Sales people go above and beyond.

Service was fast and friendly! I’ve never had to wait in this store and have always gotten great service!

Incompetent staff.Absolutely incapable of any sort of assistance and whats worse is their lack of effort. Would rate lower if possible.

The rep Brian was just great I had 11 questions about my phone he took care of everyone of them, he was extremely knowledgeable and friendly!

😃

So we are sitting here in the store and overheard the salesman tell a customer that as of Jan.1 all 3G will be gone, they are turning it off. Being replaced with all 4G. Not going to announce it until mid December.

The guys here helped me SO much!!! Thank you for your friendly and genuine customer service!!!

They have great customer service

Five satr

This outlet is staffed with the most incompetent employees. On both occasions I have used them, they have made serious errors with my contract that have cost me hundreds of dollars, and many hours with Verizon customer service. I know Verizon has launched a fraud investigation against this outlet based on one of their ‘mistakes’. Ultimately, I don’t feel they are malign, but they are witless to the point of being dangerous.

The staff here has always been very helpful compared to other verizon outlets!

We will drive past 3 other Verizon stores to come to this store for sales people who are friendly and know their stuff. Have been going to this store for many years and will keep coming back!

Always been very very helpful helping myself to learn this phone and every phone and weve connected there. Have been very patient and I thank them for that

I would give them less if I could. I went in because my phones battery was running down quickly after an update. I got a song and dance from Doug about how it was an old phone and it was grabbing all this information, which was pulling the battery down. There was nothing I could do.But wait! Im eligible for an upgrade. I dont really want one. Cant afford one. Doug insists they can find me a phone I can afford. I agree to look.First rule of the snake charmer, dont look in their eyes. Cover your ears.He starts piling up all these accessories on the counter.Whoa whoa whoa. I dont want all that stuff.Its free! It comes with the phone.Are you sure?Positively!I dont really need a car charger. I have four already and no cigarette lighter that works, but it comes with the packages so whatever.I ask about the contract. No contract. Times have changed. Instead of all the set up fees, and miscellaneous other fees and such and the two year contract theres just a down payment and a small monthly payment. No obligation other than to pay off the phone.All right, I guess.He looks at my phone bill and he can save me some money by putting me on another plan. Saving money is good. I can get the phone, more data and a new phone for about what I was paying. Even better.But wait! Theres more! What about a tablet!?Dont need one. Ive got a laptop and a pc.But these are so convenient and its...FREEEEEE!Yes, ladies and gentlemen, for only a $10 line charge you too can have a $389 tablet. What a deal. Of course, you never pay it off. The charge goes on forever and ever and ever and if you cancel before two years...they want your firstborn. Of course not, nothing so mundane. Just a few hundred dollars for a $389 tablet. The same one you can buy on the Verizon website for $249. If you bring it back the next day or any time within the next two weeks they charge you a $70 restocking fee to make sure you dont change your mind.But wait! Theres more!You need a screen protector and cover for your shiny new tablet that you really didnt want in the first place, but let yourself be talked into. Dont look away. If you do that screen protector you said you were going to pass on is getting slapped on that baby anyway. Its only $79. What the heck?So, you get home and it is a nice phone. Its shiny. The tablet sits in the box, like it probably will most of the time.Then you get the email from Verizon. Hi! With the changes to your bill, it will now be nearly double what it was.But Wait! Theres more!Remember all those fees you no longer have to pay because you pay the monthly plan now? Yeah, not so much. Not only is your bill doubled, but theres a host of fees on your first bill.In his defense, Doug did say there would be a couple of small fees the first bill. A couple of small fees is not what youre looking at.You call Verizon the next morning and discuss how unhappy you are with their store. By now youve pored over the pages of paperwork and receipts. You know the free stuff that comes with the phone? Not so much. You didnt pay a down payment. You paid for every...single...piece of crap in that free package including that over-priced car charger you have zero use for.The guy at Verizon is very sweet, but explains A Verizon is not an official Verizon store. He makes adjustments to the bill taking off insurance policies that I never requested and some other things. He does all he can, but I have to deal with the store.I talk to the manager who is very understanding. Right. Bring the stuff back in and well give you a full refund. Hell also make sure Verizon knows the phone has been returned as well as the tablet so Im not charged for them. He does neither. Verizon, bless them, finally got my bill straightened out after I was assured he had taken care of it.I got a partial refund. Corporate was no better.Stick to the official store.

Matt was very helpful, professional and personable!

Went in and a was greeted and helped right away by a couple of friendly staff! This was after leaving another Verizon store in EC after being ignored and un-helped for over half an hour...

This Verizon is a lot better than the other ones in town. No pressure to buy stuff.

Incredibly helpful

Helpful but didnt have what I was looking for.