I agreed with Lou to bring my car in for a diagnostic of a weird issue it was having, I know enough to get my way around a car and fix most things, but was at a loss here. He took my car in, seemed very friendly and nice, called me a few hours later after looking at it, we had a great EIGHT minute phone call explaining some things I could try, and agreed to have me pick it up in a few minutes and show me a couple little things. I came down a short while after and was immediately told to take my keys and leave, that I wasted his time. He then said Do you know how a business works? If I am not working I can not pay my mortgage I replied with yes of course I will happily pay you for the work you did, I was then yelled at again saying I spent 15 minutes on the phone wasting his time, and I was to take my car and not bring it back. I offered once again to pay for his time he told me to leave once again and stormed out the back of the shop. Not really sure what happened between the friendly phone call and the ten minute drive down there, but it was like I spoke to two different people. AVOID AT ALL COST!

I have had years of great service from Eastside. They have been honest (unlike other mechanics in Ellensburg) and willing to go the extra mile to keep my costs low.

Lou is very knowledgeable, and he takes the time to explain things fully.

I have never had a worse experience with a business in my life. If you live in Ellensburg and need repairs for your vehicle please read!! Stay away from this place! When I first contacted them, a guy answered who seemed friendly and knowledgeable... at first. It wasnt until I arrived to drop off my car this morning when I realized how they actually run their business. The so-called manager of this place was immediately rude suggesting that I didnt known a single thing about cars. He then proceeded to cuss at me just for asking him where to put my car keys. Yes, I could have read the sign on the door, but his response was both sarcastic and extremely rude. Getting irritated, I asked if he was going to fix my car or not and I quote... get the .... out of here was his answer to that. If you go to Eastside Automotive, prepare to be screamed at and disrespected.

Lou was super helpful and quick! Reasonable pricing, trustworthy staff

Vehicle went in for diagnosis

Passing through had an issue with a vehicle I had just purchased and stopped by their shop for an estimate for repairs. They didnt try and screw me over at all or even charge me. All it required was a sensor reset. Didnt cost anything and I was back on the road.Turned easily one of the most stressful situations and thankfully helped tremendously

I give this company very high marks. I would say that we have a long distance business relationship as I live more than four hours away. What I needed was a shop I could trust to take care of my student in an honest and respectful manner. Eastside was exactly that! The customer service and communication provided was exactly what I was looking for. The work was completed on time and with attention to details that I would have only expected from my local long time mechanic. Keep up the good work Eastside!

Easy to work with, responsive and experienced. A great place to take your import vehicle.

This is one of the most pleasant experiences I have had with another business in a long time. Helpful. Thoughtful. And very honest. Ellensburg should feel lucky to have such a gem in town!!!

These guys did an amazing job. We ended up stranded on our way to ID with cooling issues. Martys not only got us in early, they communicated well and committed to getting us back on the road without paying for things we did not need. Highly recommended.

Best in town, hands down best service, great owner and crew. Lou rocks, quick and clean.

The work they did on my vehicle some time ago was good. However, working with the public day-in-day-out can be stressful for some and if that 1:1 communication gets to you and you lose it with a customer, then its not a bad idea to have someone else in the company do the necessary customer service work - - - - I stopped-by to ask a simple question about the necessity to clean-out the breather at the gas tank. Had vapor lock issues / shut down in previous triple digit temps. I received a rather violent verbal attack instead. Spooky!

I went in for a radiator issue; everyone was kind, knowledgable, and repairs were timely. Id go back and Id recommend them. They were fully booked but squeezed me in anyway, knowing that I needed my car asap and not wanting engine damage. The guy who helped me was thorough in explaining what was wrong with my car and what he did to fix it. Which I appreciate, especially considering there is a fear of being taken advantage of when you know little about cars. I trust this shop to be honest and I got the feeling he genuinely cared about my car/my safety.For the people who write reviews saying that its dirty; its an automotive shop. They spend their time taking care of your car not making the place clean (knowing it will be dirty again). They can help more people that way....

Did a clutch the first time with these guys in 2013 and the job couldnt be better.It is april/30/2014 And I think I owe these guys a review at least!Friendly staff and quality work!. Just give them the keys and your good to go!

Always excellent quality repairs by a top notch crew of mechanics. Couldnt be more pleased. Thanks Marty!! Keep up the good work.

Very knowledgeable staff that always make sure to present the facts to you before trying to make any kind of sale. They specialize in imports, Subarus especially. It is definitely the most fairly priced auto repair outfit in the area.

Great shop with highly knowledgeable staff. This is where I go if my cars need complicated work done.

I recently took my car here because the engine light was on. They gave me great information about the problem and didnt try to pressure me into doing anything. The staff were very polite and friendly. Highly recommended!

Worst mechanic ever, I don’t Evan think he knew what he was doing! super over priced and WORST! I mean WORST Costumer service Ever.

Excellent and timely service. Would absolutely take my car there again.

I was incredibly grateful and impressed with Eastside Automotive. They got me in the same morning I called, had my busted axle fixed within hours, showed me the busted part, explained everything to me in great detail, tightened my extremely loose rearview mirror without me saying anything about it, didnt treat me like i was totally ignorant of vehicles just because Im a young woman, didnt chastise me for letting my axle get that bad before I brought it in, and the mechanic had a ponytail and was listening to classic 80s rock. Need I say more? Ill never go anywhere else as long as I live in Ellensburg.

My son had some mechanical problems on his way home from EWU. He was in the Ellensburg area, so we got his vehicle to Eastside Automotive. They werent open since it was the weekend, but got called us on Monday. Lou, the mechanic, was awesome! He kept in touch with us and got my sons vehicle up and running again. Great people and fair prices! Thanks, Alayna Martin

These folks are reliable, honest and efficient. An axle had failed, they diagnosed efficiently, and they had it replaced in less than 24 hours.

Good mechanics shop with decent prices.

Shade tree mechanics

Tell the bike riding zebra pants wearing fool to obey the traffic laws or he will be talking with an officer :)

Ive been taking my vehicles here for years. Always great service!

Marty was a pleasure to deal with, reasonable, and even delivered!

Terrible service, slip shot operation stay away doesnt even know how a turbo charged car works lol

Extremely poor customer service, not worth my time or money to go back here

Great help, Low price, Great mechanic!

The owner and lead mechanic are trouble. Beware.

I called asking a question about my driver side rear leaf spring and the guy on the phone said that it sounded like a law suit waiting to happen then hung up on me I tried to call him back and there was no answer.

Say hi to Lou and Marty

No review.