This is the best place around to buy household appliances. No need to drive up to Iowa City. Good quality at competitive prices. Friendly knowledgeable helpful salespeople, too.

Sales staff misrepresented the product would not do anything to correct the problem set a repairman here who agreed that the Fairfield store misrepresented the product I would never recommend the store to anyone. Feel free to contact me at anytime and Ill give you detailed information

Friendly, knowledgeable and very personable sales staff! Great selection of appliances to choose from. I would recommend Sears, Fairfield Iowa to everyone!

I went in with a no knowledge on what I was looking for in my appliances but they have a sales guy who’s name I believe was Robert. Oh boy was he not the friendliest and knowledgeable guy I’ve ever met walked me through exactly what I should look at for what I wanted out of it. Will shop again.

Sears is my go to for all my appliance needs, because they treat their customers with the best care! Robert has been amazing to work with! His customer loyalty goes above and beyond! He truly gets you the best prices and works with you if anything needs fixed! I truly appreciate the customer support and that’s why I continue to shop at Sears Hometown Store in Fairfield, IA!

Always find what I want.

Great store with great employees! Worth the stop

Robert is extremely knowledgeable and goes above and beyond ! This is a great family owned store that cares about it’s community.

Great service! The salesman was very helpful and kind. Highly recommend this establishment when you are looking for appliances.

I purchased a Maytag refrigerator, and the salesman convinced me to purchase an Extended Protection Plan which costs around $200, and its very easy to cancel if you want to.Ive been trying over and over to cancel. First the Sears store told me that in order to cancel the protection plan I would need to contact Maytag directly. After 1.5 hours on hold at Maytag, they told me that I would need to contact Sears Home Warranty to cancel the plan. I called Sears Home Warranty, and they put me on hold for over 1.5 hours. The automated voice gave me a random PO Box to mail my cancellation request (which may be completed in 3-4 weeks).I wont be shopping with Sears again.

There is a reason for hometown stores. I have purchased all my appliances and outside yard equipment from this store. Hometown means every time I walk in they know my name. You wont find that courtesy at a big box store....ever! Beth is amazing. She can multi-task with everyone there and make you feel comfortable about waiting. She understands the products and takes time to filter your needs to find the right appliances. They literally make you feel like family. If you spend your money anywhere else, good luck getting ALL that customer service.

Knowledgeable staff that goes beyond what most places will do. Had a major issue with a new appliance and Robert worked through getting a replacement when I had hit a dead end. Thank you!! Makes you want to go back.

Best experience buying appliances ever.

The gentleman working/owner is god sent! My father purchased a new dryer from a big box store and it didnt come with any leveling legs. The gentleman went to the bone yard and removed some from an old dryer. He saved the day! Keep shopping your small hometown stores

Good prices and friendly staff

Robert went above and beyond with his customer service. Not only did he stay late, he brought us gas when we ran out on the highway 5 miles out of town. He was a total lifesaver. Very positive experience

Great little store. Not many of them around anymore. If I am in town and need a tool, this is the place I stop at first!

Great prices...great staff. They were very helpful. I highly recommend them.

Great store, super friendly staff, Robert went above to help us with our fridge

Got the wrong refrig. but they are making good on getting the right one in.

I was assisted in my purchase by Robert, one of the sales representative at the store.He was very patient, knowledgeable and took the time to provide the help that I needed in making an informed decision for my purchase. In addition, he was very pleasant to talk to and made the buying experience a nice one. Great customer service and great value!

Wonderful experience in dealing with their extremely knowledgeable and friendly staff. Staff is always willing to go the extra mile to ensure customer satisfaction and find a cost effective solution to any and all budgetary needs. Would highly recommend this store to any and everyone.

Phenomenal customer service!

All our appliances we bought at Sears/Fairfield and we are totally happy with them and their service.: electric stove, dishwasher, refrigerator, washer/dryer, small freezer, reverse osmosis system, shop vac, and shark vacuum for the floors and carpets plus other items too numerous to mention. It is a great place to do business: their prices are more than fair and their sales people are knowledgeable and friendly. And they have great sales!!!

When youre in a pinch and need an appliance part right away, this can be a good place to look.

Great store, they always have what I need. Employees are very helpful

Excellent customer service. My freezer quit working and they delivered a new one within the hour and hauled the old one off. I would recommend our local Sears store for quality products and great customer service

Fantastic staff and great service. Loved my time there.

Great store..Robert was friendly and helpful

Great place to do business! Gavin, Robert, and staff are helpful and attentive! We will give them future business!

Very friendly, and helpful people!!

Awesome store in Fairfield Iowa good people and they stand by there products

Awesome Service

Love my appliances. Love the knowledgeable staff! Hometown heart in everything they do. Thanks gang!

Its always a great experience!!

Great products at great prices. Locally Owned and Operated

Great hometown store. Always goes above and beyond!

Great Experience!! Knowledgeable staff

Great Selection for a smaller store and one on one service. I will be back.

The prices was too expensive

Great Locally Owned & Operated Hometown Store - Great Products at Great Prices - Well knowledge staff and will work with you to help you find what you need at a great price.

Always friendly, they dont always have what your looking for but that is to be expected for a smaller home town store.

I got a new microwave and they took good care of me. Very satisfied.

Great little place, nice folks, more items than expected.

I had ordered a washer and dryer online and was picking up in Fairfield and my order got messed up due to an online rep that was in a hurry and didnt want to listen, eventually i had got it all figured out. Except for the delivery date. I called and spoke with Robert and he was very helpful and did everthing he could so i could still get the same delivery date. I was very impressed with the customer service that i had recieved from the employees! We will be going back if we need any other appliances!

Great store with a very friendly staff.

Excellent team!! Great customer service!!!Goes above and beyond expectations!!

An excellent store with great staff

Great store to shop in. Love my new dish washer.

Buyer beware!! No customer service after the sale. My very expensive SAMSUNG french door frig dead after 28 months. Smells like rotten meat and repair man has spent 4 service calls each timed at 2 weeks apart!! Dead for 2 months now with no end in sight. And Fairfield store has washed their hands to our problem!! ?? Really!! Sears used to have a good reputation. Selling inferior merchandise now with no helpful smiles at the store. Done with you guys!!!

Great store..friendly staff...even have a local delivery team..love shopping here

Friendly curtious service. Very helpful finding what you need.

I was very satisfied with the help I got

Great store, friendly staff

Very helpful, polite and informative.

Worked with Beth. She took our needs and preferences into account and only showed us appliances that met our requirements.

Great store and great staff

Great products, selection and customer service!!

Customer service was excellent!!

Very nice

Total disrespect

Great

No hard sell. Just appreciated transparency.I went in yesterday to look at a washer and dryer at my Sears Hometown. I met Robert Gilchrist - the Assistant Manager - who spent about an hour going over the various washer dryer sets. He did not TRY to sell me anything. By being informative and not forcing me to make a decision, he gained a customer.I came back today and bought the unit I decided was right for me. Robert handled all the paperwork quickly and efficiently.I would recommend adding this Sears Hometown store to your list if you are looking for appliances, outdoor machinery, sheds, tools, or some leftover Halloween candy 😬! I enjoyed my buying experience to be a return customer.