We have bought so many cars from CarMax and weve had exceptional service every single time. With each purchase we have shared about our experiences online only to find a large number of others who have as well.CarMax is exceptional in their customer service and the quality of car that they offer. It has spoiled me with each purchase and on the rare occasion that Ive stepped foot on any other car lot Ive never purchased because the customer service and options just arent the same.My recent purchase was utterly unplanned. I happened to open the CarMax app and scrolled through until I saw a great truck at an amazing price. The 360 tour had already sold me on the vehicle before I hit the lot. The photos and descriptions were perfectly reflective of the vehicle.The process of getting an estimate on my current car was quick and easy. The price they offered me for it was much better than I had anticipated.In every step the entire team were friendly, knowledgeable, helpful and most of all not pushy. They have mastered the alchemy of tech and customer service. Well done.

I don’t ever give out 5 star reviews. CarMax is the easiest way to buy a car. I test drove a car and bought it the same day. I paid cash, so all I had to do was get a cashier’s check from my bank and sign a few papers and I was driving down the road in my shiny used 2010 Green Honda Accord. Jeremy set me up with my test drive and Keitha helped me with the paperwork. Everyone was friendly and professional. The car looks great and runs great.

Great people to deal with fast, efficient and knowledgeable. I have dealt with them now on 5 occasions and all outstanding. Their building is going through complete renovation and that could not slow them down.

Great cars, great customer service, I had Marlon help me purchase my car and he was fantastic. The mechanics do a fantastic job on pushing out great cars and the staff is welcoming, great location

Niko made my first time purchasing a vehicle easy and stress free! He was very knowledgeable about what they offer and made sure that I was completely satisfied with my option. I left with my new car happy and would definitely recommend for a great car-buying experience!

Good experience. Good sales person. Would have been great and 5 stars but I do all my banking on line and the cell phone coverage was terrible as well as the free Wi-Fi which in my opinion was none existent

Great customer service from start to finish!I love my 2016 4Runner!

Nice people, friendly service and staff. Had pre-selected vehicle and was in and out within 2 hrs. 2019 Jeep Renegade 4x4 Sport. No regrets 💯

The salesman was very quick and transparent on the process. Made sure I was taken care of and went of out his was to make sure my experience was seamless and simple.

This is my second time buying a vehicle from this location of CarMax. Both times, I was treated professionally and I believe fairly. The cars I bought were in great condition and had good service records. All I can say is that Id go back for a third time when the time comes to get a new to me vehicle.

Three locations, four options, first one had for almost 30 days only to be informed after five phone calls I would be paying for features that did not exist and the check engine light was on the entire time since the day it was driven off the lot! Returned to get better option with appropriate features did not feel welcomed by General Manager during the process and never received an apology for the lack of communication prior to that point. Happy with how closely Ryan kept in contact until everything was finalized with the second vehicle. It’s unfortunate that this is my third purchase with CarMax and was forced to loss faith in them. I don’t think we will be using or referring people to them in the future.

I was greeted immediately by the salesman and very quickly the vehicle I wanted was found and delivered the next day. I took ownership a few days later and everything was handled in house. Very convenient and easy. A++

Justin is a great sales person. He did great explaining all of the documents to us and made us feel comfortable in the process. Once we got to Finance, Ria was fabulous! She was sweet and kind and explained every detail of what we were signing. Great Team in Fredericksburg, VA!

Had the best experience at carmax, I bought a vehicle and put it under my business name. Ria from the business office was super professional & friendly and made the whole process easy & smooth. The sale person Terry did an amazing job as well. We definitely be back . Well done guys!

Nice experience. It was much better researching/shopping online before test driving. It took less than two hours to trade our old car for a newer, nicer one. There were no high pressure sales attempts, just help in expediting the sales/transfer process. I recommend.

My experience is selling my car to them. Back office has no leadership or concept of customer service. Received my quote from the front and then the back office says we no longer take Mercedes, after speaking to manager given apologies and sold my car. Weeks later they call and tell me I owed less on loan than originally quoted, please come get a check for xxx amount. Drive all the way down and the clerks have no clue what I’m talking about. Thanks for wasting my time. Will try Carvana next time.

WORST CUSTOMER SERVICE HANDS DOWN... This company does not even deserve a one star review. They are so quick to take your money but not give it back. I bought a car from them and returned it within their 30 day return policy. Ever since I have been dismissed by their business office many times. I have called and left messages with not one returned call. After multiple rude and unhelpful phone conversations I am left very displeased with the service I was given. Would NOT recommend to anyone looking for a good and corporative company.

From the first call to get the car shipped to Fredericksburg from Laurel, MD., to seeing the car, it was pretty seamless. I was met and my salesman Tom Goldston was very helpful. He quickly arranged for a test drive while my Audi Q7 was being appraised. The appraisal was very fair and I moved forward with the trade. Esther was very efficient with the paperwork and I was on my way.

Carmax made selling my car super easy! I got a quote online and brought it in. Within an hour everything was complete!

Super impressed with this car dealership. Sixteen year old friend of family searched for months in local area for her first car but nothing available or suitable. She found a car on line in Connecticut and had carmax ship it down with parents permission. Car arrive in under 2 weeks in great shape. Well represented on website. She was allowed to take car to family mechanic who thought the car was in great shape and good value for the money. Mechanic found 6 minor issues with the car of which carmax repaired at no cost. Fantastic, friendly, and professional customer service. Totally impressed with process and staff. Will be my first stop for my next car.

CarMax was easy to work with. Id give the full five stars but I requested a transfer from out-of-state and was quoted 9 days for arrival but it didnt arrive until 4 days after that so almost 2 weeks total! But that was the only negative. Ryan Smith was our sales agent and he was great. I test drove a lot of cars and Im sure he thought Id never actually buy one but I finally did and am happy with my new-to-me car so far (a 2019 Kia Optima).

Got our vehicle from Carmax!!It would never be possible without the help of Paige. She guided me all the way and even helped me get my vehicle appraised online. More importantly, she put the vehicle on hold until our appointment.Rusell helped us get pre-approved, and booked an appointment.We traveled 2 hours from Maryland to this store, but Edward Szeto made it more complicated. Instead of listening to our query, he made it his way which made us stay at the store for almost three hours. He even treated me like his intern doing errands for him, like he was my boss.Edward demotivated us telling us that we cannot get our vehicle that day, rather than helping us ease the situation (if he couldve listened to us in the first place, things wont get worse).We are very glad that Megan assisted us on the second day. She is so bubbly, welcoming, and she even loves our kid (very different from the way Edward treated us). In addition, she gave us a 30minute test drive!Megan treated us like king and queen. Stacy also guided us on how to manage the change of title of our need vehicle, and she is very welcome for any assistance.Couldve been a 5 Star review. But, that one star fell because of Edward. He didnt bring that Carmax Service Brand to us.

9/14: I just got a “final” 30 day notice from my bank, no update from CarMax8/24: Update: they have reached out and informed me that it should be resolved within the next 2 weeks. I appreciate the follow up and will raise my rating once this has been resolved as I did like the ease of the car buying process outside of this.I chose CarMax so that I wouldn’t have to worry about the paperwork/getting my title sent to my bank like you would with smaller dealers.It’s now been over 3 months since I purchased my car and I am getting notices from my bank due to CarMax not turning the title over. Turns out they sold me the car without the title (which apparently you can do), but I have now had to call them 3(maybe even 4) times and I keep getting the same “we’re looking into it, weve escalated this to corporate, we’ll follow up with you” conversation. Not once has anyone followed up and I now have 30 days to ensure my bank gets the paperwork or I’ll have run afoul of my loan agreement.I would’ve rated them much higher but at this point I’m at my wits end and with the amount of money I paid for this car I shouldn’t have to even think about the paperwork, that’s why I chose CarMax to begin with

Update for August 8thThis is now our second time working with Jake.THANK YOU JAKE!!! WE LOVED WORKING WITH YOU AGAIN! we hope to be back soon to look at helping a family member buy a car. Thank you for keeping us up to speed through the entire process. You deserve a raise for how far you blew our expectations out of the water. Thank you again for the great service and we look forward to seeing you again!This was our first time working with Jake.Jake was awesome! He kept us informed from start to finish. He was very friendly my husband and I both are very happy with how he handled our deal and look forward to coming back. Thank you for the fast, friendly and professional service. Thank you Carmax for giving us a great price and we are happy to see the car go to a new home.

Very pleasant and treated like I was the only one that mattered

I was looking to sell one of my vehicles, and proceeded with getting a quote online. I entered in my information, and had a great quote instantly. I was very skeptical at first being that this is my first CarMax experience. So I decided to make an appointment a few days later. I went in the store, the sent me to over to there buying side and they looked at my vehicle and gave me a quote. It was about a hour an half from start to finish. The process was smooth and the people were friendly. I would definitely use the car buying process again.

It was a struggle trying to do my trade in but it all worked out in the end. After three trips up there I was very happy with my end result. Special thanks to everyone there that played a part in helping me.

As always, awesome from the minute you walk in the door!

Megan Trigg was absolutely amazing! She was so helpful and new exactly what I was looking for! couldnt have asked for better help!!

As I went today I looked for an SUV, I was approached by Terry who was very nice. Terry gave us space to look at SUVs which I liked (not to be hassled). Only downfall was that....As we looked in the lot...about half has sticker prices and the other half didnt (bummer)

Another satisfied customer. This is the 2nd time we used Carfax. Niko was an awesome sales person and Steph was wonderful in the way she processed our sale. Both answered our questions and explained every part of the sale

Painless car buying experience, friendly and helpful staff.

My husband and I had a no-hassle, exceptional experience with Mike and Brian at Fredericksburg CarMax. We LOVE our new to us pre-owned car. 💜

The process was considerably slower than anticipated. As I was the only one in the waiting area, I would have thought to be out the door in less than the 45 minutes I was there. It took a while for someone to test drive my car and then took a while for me to get back to sign. Once I was in the back area, things were fact and efficient. My processor was very nice and helpful.

Friendly courteous staff and service. Fast easy and great prices and rates. They made my car buying experience comfortable and stress free!

Staff was friendly and accommodating. Jon was our sales rep and he was knowledgeable, worked efficiently in getting us through the test drive, finance, trade-in, and then moved into our new vehicle. Exceptional service!

Our second time buying a car from Carmax was just as pleasant as the first. Thanks Marlon!

They were fast, but only offered an average price. We did better with a dealer.

Great customer service all around.

Went to local dealership and that was a big mistake. Totally headache and lower appraisal value. Carmax was my second choice and they went above and beyond. Appraisal was quick max 25 minutes on a Busy weekend and was given a much much higher appraisal offer. The selling of my car was made super easy thanks to the kind employee named Nick. Highly recommend carmax

My experience with CarMax was simply great! Both courteous and professional service rendered by the sales representative and financial department.

The Carmax people made buying a new-to-me car easier than ever! The No haggle pricing is SUPER convenient. The price is the price, with no hidden fees. It did help that I walked in with an approved amount from my bank. It made the buying much easier. HIGHLY RECOMMEND SHOPPING THERE!

Our experience was great! The whole thing was very smooth and efficient. We got a fair price for our car and the process was painless.

Great experience with Terry Leenty at Fredericksburg, Virginia. My wife and I got the car we wanted at a fair price. The Honda crv has performed well. I would buy another vehicle from Carmax.

We drove all the way from Winston-Salem, NC to Fredericksburg, VA by our own choice, to buy a plug-in Optima- because it was exactly the car we wanted. Title issues didnt allow it to be transferred- fine.. well go pick it up. So we got a friend to drive us the 5 hours (one way) to get it.We were serious about the car when we got there, and were ready to go with a hefty down payment.We were delighted with the car after our test drive- it was exactly what we were hoping for.And then we were told... the plug-in cord for the car was no where to be found, and the hybrid battery was almost empty- it could not be driven back home safely.Car Max ordered the missing cord, gave us a loaner, offered to pay for gas, etc. I was not exactly happy, but okay with it. But I didnt demand anything for the hassle- I really just wanted the car and went ahead with the purchase. I drove home in the loaner car.The next day I got a call from the service department that the cord was actually on the premises while we were in Fredericksburg and not lost- and that does make the error a lot more irritating!Why on earth was the cord not cataloged with the car, any problems with it resolved, and already inside the trunk of a fully charged vehicle, by the time we got there for our test drive appointment?I reserved the car over a week before. I was ready to buy, but the car was not quite ready to be sold.Once it was missing, why didnt someone ask the guy whos in charge of that where it was? I hear he was off work, but surely hes not the only one in the shop who would know. Cant someone make a phone call to prevent a customer service faux pas?After all, it is a PLUG-IN hybrid.So now I have to take another whole day to make the round trip a second time, and the cord was actually there the whole time....?After all the coming and going, I am very happy with my car. I chose to overlook the errors, but I realize that most people would not have gone to these lengths just to buy a car.

I bought a T250 high roof cargo van, when I went to pick up the vehicle one of the employees drove it thru the car wash machine and totally destroyed, I waited another week to get another one, this one one of the back wheels breaks start smoking 1800 miles after I rolled out the lot.... service department give me an appointment for two weeks down the road, showed up to dropped the van off at 9AM and they told me it was supposed to be dropped at 7AM. Send me back home with no breaks!!!! The worst customer service ever

We were looking for a full size passenger van - basically Unobtainium in the current market. Ed Szeto helped us search the CarMax database - initially there were none available anywhere. When one did become available (4 states away), Ed called me immediately and explained the shipping process, I asked a few questions about the van which he got answered quickly, and we were able to snag a Ford Transit. The van is in excellent shape (our son is a professional mechanic, checked it over thoroughly and was surprised at what great shape it was in), and Ed could not have been more helpful. Frankly, I have always been skeptical about CarMax, but they really hit a home run for us.

Wow where do I begin? My dad and I drove almost 4 hours to this location to purchase a truck that I had on put hold for my dad to come in and purchase. When we got there the salesman told my dad that someone else was coming to purchase the truck the following day and basically we were SOL. So after I spoke to a manager they got the situation handled and we left with the truck. Now a whole month goes by and my dad never received the plates and temp tags EXPIRED because CARMAX NEVER SENT REGISTRATION INFO TO DMV! They’re excuse was they were “short staffed”. My my dad had to come out of pocket over $500 to get registered and CarMax won’t reimburse!! GO THERE AT YOUR OWN RISK!

Employees are always so nice and helpful! They have a great selection of cars at good prices and pay fair deals for cars that you are selling or trading.

Great place to buy a car. Prices are a little higher but the quality of the car is second to none

I was blown away by the offer, speed and curtesy given me while at Carmax. I am now a fan for life.

The agent was very knowledgeable and friendly. He took the time to explain every part of the process in detail to help clear up concerns I had or any questions

This was my first car purchase and Obed and Monika went above and beyond with their patience, professionalism and kindness! They took the time to explain the process and answered all of my questions thoroughly. Both made themselves accessible to reach out to if I had any questions post purchase.Thank you so much for making my first car purchase a positive one! You guys rock!

This store is absolutely horrible when it comes to calling, and getting ahold of ANYONE! But yet when I go in the store, multiple people just standing around. But no one can pick up a phone? Please do better!!!

Great 👍Customer serviceThank you Guys 😊

Went through the entire process and they told me i was approved for a car and they told me to go ahead and pay for the car transfer . the car was being transferred from Hartford, Ct and the cost was almost $300 once the car arrived i sent in the remainder of the necessary paperwork but its been almost a month and i haven’t received any calls from them, anytime i call it automatically sends me to a recorded message that gives me an update on the car but it has been saying the same thing for the past 4 weeks and i can never get a hold of them they have basically ghosted me. i don’t understand why they would make me pay the transfer fee (thats not refundable) if they weren’t going to end up giving me the car. i would never recommend this place to any friends or family. i ended up going to a different dealership and was able to get a car all in the same day and it ended up being a newer one than the one i had considered with carmax... still very disappointed that i lost $300 to them .

I loved everything about my experience, the people are kind and understanding. My representative helped me find exactly what I needed and what was appropriate for my lifestyle and my budget. The best experience ever.

Very good sales and friendly rep.. didnt try to upsell me. was able to do most everything over the phone prior to getting to dealership.

Last minute car shopping had me really nervous. Jonah helped me all the way through from falling in love with the first vehicle I sat in, to selling my car to CarMax and then purchasing the new one I had chosen. Definitely a good experience with this location and Jonah!

Purchased a vehicle in january of 2021 now end of July carmaxx has been unable to provide a proper title signed off on where it is illegal in the state of Virginia to exceed 30 days without being able to perfect a loan Andy the business office manager was beyond unhelpful will be contacting DMV to make them aware carmaxx illegal actions

Overall we had a very good experience. We were able to reserve a car online, get an estimate for our old car, and get pre- approved. Staff are friendly, knowledgeable and not at all pushy. They do have a system and everything seemed straight forward and clear as we were going through the purchasing process. At the end, we got a better trade in offer than the estimate we got online.

We had a very smooth experience with CarMax. Our salesman, Chris was easy going and explained the whole process. He made us feel comfortable and answered all questions we had.

Marlin Unique was very pleasant and honest in helping me find a car. Once I get it Ill be back for him thank you sir!!

I came into Carmax after finding a 2017 RANGE ROVER SPORT DYNAMIC SUPERCHARGED Im Fredericksburg Virginia. Working with Jeremy he was able to get me financed and I drove home with my vehicle. Thank you CarMAX

Great experience all the way around from the sale floor to the back office. Shouts out to Q and Ester they rock!!! 👍

Overall, very satisfied. The sales, office and service folks are extremely courteous and helpful. I had a couple of minor hitches but they took care of them completely. I would certainly recommend CarMax when shopping for a used car!

Ill preface this review by saying we returned the car and the return is why I gave 3 stars. I came in to trade my car, I originally found a sorento that I liked but once I got home I found multiple things I didnt like and couldnt see myself wanting to drive the car for a long period of time so I took advantage of the return policy and brought the car back within 7 days. The salesman wasnt there that day but I live an hour away and have a hard time being off at the same time as my husband so I continued with the return. The salesman tried EXTREMELY HARD to persuade me to leave and keep the sorento. He told me his wife had the sorento and hes worked there for a long time so he knows which cars are good, he told me an auction day is the worst day and if I thought the first day was long just wait and see how long this takes, he said returns are hard, he said the car I looked at wasnt as good as the sorento so it makes no sense to trade it. I decided on a CRV because it was nice, had good gas mileage and had 24,000 miles on it, which is great! He said uhg, a 2010? Okay, I get it, he didnt want to work with me. He told me the guy I worked with would be there Friday and tried calling him at home, he didnt answer at first, called back and the salesman said he thought you liked the sorento? My husband tried to joke with him and lighten the mode to no prevail. He was irritated until we were leaving. I would never work with this particular salesman again, we werent rude or disrespectful in any way, we smiled and laughed through his awkward meanness and did what we had to do. Hes worked there for a very long time so he should be a little more accommodating or he shouldve given us to a different sales person. The car buying part was easy, the salesman was terrible. Also, the lady in the business office is amazing! I think her name was Ester? Im not sure, but she was great!

Outstanding customer service and professional staff made the sale of my vehicle a seamless experience.

I wanted to drive the car. Was able to take it for a test drive, complete the paper work, purchase it and bring it home in less than 3 hours. No hassling over the price and spending the whole day at the car dealer. All of the staff where professional and helpful, knowledgeable about the car we were buying. Best car buying experience ever.

My experience in buying a car from CarMax was easy and pain free. Plus I feel that I got a very fair offer for my trade in.

My experience was good. Jonah Garner was a great car dealer, I recommend him to everyone

Horrible. I was sold a car that has recalls after the sales agent said it didn’t. I attempted to take it back in the 7 days and they wouldn’t take it back and made me pay for the repairs the car needed. Terrible terrible terrible! I hate this car and the experience! Never again!

Absolutley no pressure sales. I cant review the buying the car experience because the BMW wagon I had transferred from another carmax, for no charge mind you, turned out to not be big enough for my family. They showed me a few other cars that just werent right for me at the time and they said no problem. Keep an eye on the site and if you see something else you might like just let us know and well even transfer another vehicle in again for you. As I was walking out I saw the BMW Z4 and sent the pics to a friend of mine that was looking for one, I had them put it on hold for him and he went and bought it 2 days later. He was very happy with the buying process. Only reasons I would give 4 stars was the price of the extended warranties, but hey, if you want coverage you should prob go ahead and pay for this cause they cover all kinda stuff in the warranties from what Ive read. But to give it 4 stars and I didnt even buy, i cant really do that Im basing it on my looking experience and staff dealings alone, and I give that a 5 star.

Great service and painless, even for a Friday evening after 7 pm with only a few employees working. Will definitely consider using again.

I went to sell my vehicle and they gave me what I was looking for...the dealership low balled me by $5000...probably buy my nx vehicle from Carmax....Thamks

Sandy was great to work with. I was able to get a trade in quote online before I went to look at new cars. Trade in and purchasing of a new car was smooth. Everyone was friendly and clearly enjoyed working there. I found the car online but couldn’t come in for 5 days and they held it for me. I never felt pressured to purchase. Will definitely use Carmax again.Especially love the photo op with the giant bow on the car. So fun.

Distancing measures were in place. You are greeted as soon as you walk in and directed to the proper personnel.I sold my car. It was easy and painless. My grandpa was with me and was amazed how smooth everything went. I took a while finding my end of paperwork and they were very patient.The whole place had a nice atmosphere and Tay was wonderful.

Probably the best car buying experience I have ever had. Was in and out with the car in less than an hour. Highly recommend.

Staff was very friendly, Eddie was very helpful. Thanks

My daughter found a car she loved. Financing was easy and the employees were very helpful

I dealt with two Carmax representatives, both of whom did a great job.

Excellent customer service, and better prices either you Sell or buy

It was the best experience buying a car that I’ve ever had. Ralph was excellent to work with!

Fully staffed, professional prompt service. Good smooth transaction.

Friendly staff, no haggling, quick and fair estimates.

Transparent from beginning to end. All personnel involved were very professional and acted very quickly to make their inputs without delay. The entire transaction went seamlessly.

No hassle, no pressure. A very well organized and rational selling and buying experience. This is the second car trading experience for our household.

Agree with several post... good place to buy a vehicle. Would think twice about using the Service Dept. Although the ladies up front Sarah and Patrice are great (been going there for at least 5 yrs).. the Service Manage is clueless. Had an issue with a wheel on my truck that was returned to me damaged. When I approach him about it, he said, I dont have a clue what or how the damaged was caused. Was then referred to a guy from Suburban Tire - also clueless (not a wheel expert) - who said this is a typical problem from Toyota. Toyota refutes such a notion as well as the reputable body shop that I had do an independent inspection.Note ... there was no corrosion on any of the wheels when the truck went in for 4 new tires.. Yet it was returned with only one wheel damaged.

If you decide to shop here. Make sure you ask for Jonah Garner. He goes beyond to make sure its a great experience. I walked out with a beautiful Nissan 370Z!

Had a couple of issues off the lot. Service stepped in and fixed. After getting home and looking at the car on a sunny day we were upset with the amount scratches and blemishes. Service again stepped in and took care of us. The car is not blemish free but look much better after they detailed it.

Sold my truck in less than a hour and I’m very pleased with my check!Thanks CarMax

Cant go wrong scoping out your next auto here. Even if you dont buy, with so many options of late model cars, browsing is superb to find what you like.

Received an on-line estimate to sell my car. When I got there the price offered was significantly reduced. Truly felt like bait & switch to me.

BEWARE. I bought it a vehicle here in 2019. They use Experian for vehicle reports and gave me a report stating no history of an accident. Low and behold I trade my car in this weekend to find out the Carfax which using the VIN of the vehicle. The same as Experian. Carfax showed a report of an accident. THIS WAS NOT DISCLOSED TO ME. The previous owner had been in accident. I have had non-stop issues with this car and was blaming the manufacturer but nope low and behold CarMax failed to disclose an accident from the pervious owner. Corporate did nothing kept repeating themselves on the fact that they use Experian not Carfax. It should not matter if an accident is reported on the vin of the vehicle it should be on ALL reports. This should be illegal. Because of this I lost trade in value on my car. I will NEVER purchase another vehicle from CarMax and have reported them to the Virginia Attorney General office and Better Business Bureau.

I had such a great experience here. Terry made the process smooth and seamless. I am very happy with my purchase and I would definitely recommend them and purchase from them again.

Fast and straightforward.

Great experience! Second car that I bought here!

The service department is beyond compare!. The people keep you informed and spend as much time as necessary to give you. The best experience you could having your car serviced.

Sold my 2013 ford fusion to them with very high mileage and they paid top dollar for my car. Everyone was very helpful and polite ! Will be doing business with them again in the future !

My niece got a great vehicle from your organization.