WHEEL LOCK KEY MISPLACED and they wouldnt stand up to the mistake! Instead of an apology, throw arrogance & hang up the phone. WALTER J is the guy!Was regular to the location, never going back.Worst Engagement Ever.. Dropped my car at the store for replacing all 4 tires after the store confirmed theyll get the tires in & turn the car back next day.After over 18 hrs they realize that they cant procure tires for me and try to hardsell FIRESTONE brand with all the offers(reasonable). Was told that the car is on the lift with tires off and if I agreed, the car would be ready to go out in 30 min..Declined the offer and took the car to another store for tire change, only to realize that the wheel lock key is missing..When I called back to enquire about it, the same guy who was throwing all sort of offers to retain me, throws all his arrogance & tells me it was missing when the car was there.Now, either they were lying earlier when they said the tires are off & ready to be replaced OR they are lying now.Either way, I lost my wheel lock key.After an argument about it, he hung up the phone on me and who I tried to connect to the manager the second time, wouldnt connect me to him...And the best & easiest way to shrug off responsibility, blame it on other employees. Im not sure what that guy said or didDefinitely reporting it to Corporate & if I find a way, directly to the store manager too. Not letting them go without getting compensated for my loss of time & key.

Very sad times we live inMy daughter goes in fir check on tire at 8 pmThe low tire light came onThey diagnose it having a nail in itPut the tire back onAnd send her on her wayShe gets a complete flat tireEnds up stranded alone at 12midnite and now they get to charge fir a new tireLet me seePlug is 10Or new tire for 150Very disappointedWhat if it was your daughter?This pandemic is bringing out the greed

Ive always had great service with Firestone. Ive been coming to this location for about 8 years and the reason I keep coming back is that I feel taken care of here.

Excellent work and great service. The staff is very friendly. Honest people. They don’t hold onto your car for long period. Quick service. Nice waiting area during your car service.

Great place to get a vehicle or motorcycle inspection. The guys are knowledgeable and have never tried to sell me something that my car doesnt need.

This place is awesome! They helped me out in a pinch when I was stranded without a way home. These guys work hard and definitely deserve the 5 star review!

Steve and Rick have been very professional and more importantly upfront and honest about my auto needs. They have not tried to oversell my cars needs and actually have spent time finding me ways to save on the repair work.Great guys and very professional!Dale

Took my car for oil change every since than the check engine kept coming on..

Came in last night around 6pm with a flat tire that was a result of a patch job that didn’t last. Rick was the one who helped me with everything and I really appreciated his time and patience with me. He was able to look at the tire and replaced it with a brand new one for free. He was super helpful and a pleasure to chat with. With everything going on in today’s world it’s nice to genuinely talk to someone so nice. Thank you again Rick for everything and for your service!

Worst customer service! I had an issue with my car tyre yesterday. It was Saturday 6:30 PM and all the service centers were closed. I requested the guy at reception to take a look at it and he asked me to come after 30 mins. The store closes at 7 PM so I wondered and asked him that you guys close at 7, isn’t it? He just ignored and denied to attend me. I walked out of the store and never gonna go back. Poor customer service (Google should add zero or negative star rating for such service providers!)

Andrew was amazing and his team was so quick! Thank you so much guys!!

Set up an appointment online, showed up on time for appointment and waited at the counter for minutes before any employee came out from the shop. Then proceeded to tell me they would hit me up in 2 - 2 1/2 hours. No thanks, if your facility cant figure out what an appt means, dont offer them.

Called them Saturday morning, about a flat tire. They were able to see where I purchased it from and warranty details. Brought the car late in the afternoon, they were honest about turn around time. Car was ready next day, problem solved. Simple and easy was the communication, and transaction. I ALSO NOTICED HOW NEATLY THEY PUT THE SPARE TIRE AND TOOLS BACK. This was my experience. Thanks guys again.

Dont go to this location . I made an appointment and they still told me It would take an hour In half . Whats the point of making an appointment. All I was getting was an oil change

Understaffed. I waited 30 minutes for them to check my air pressure and finally gave up.

One of the best experiences Ive ever had at any Firestone! Last minute perfect service. This location just might be the perfect stop.

Great customer service. Went here And the owner went out the way to assist me and my son. I will definitely come back for the rest of my car care needs.

The man at the front was super kind, and the oil change was done before the time they estimated for me. Super friendly and great service!👍

Quick and excellent customer service. I stopped in shortly after 7am to have a complete vehicle inspection and was done before 7:45am. Very comfortable and clean waiting area.

This location is very clean and well maintained. The staff is very helpful and professional. I received excellent service. The staff went up and beyond to let me know the status of my vehicle and what repairs were recommended. My service was completed in a very timely manner!

I had an appointment for safety test. They said it will take couple of hours! Because they seem to accept everyone, no actual queue exists. I called uber to go home and once uber came, they took my car in. I asked again, it will be fast now they said. 0 organization, 0 respect to appointments, 0 planning, 0 time estimates. Worst experience everAdditionally i asked to check 12v battery, but as car is electric, they seem to be confused to high voltage battery and can’t even test that...

I brought my Audi A4 in for some work because the check engine light was on. I was told that they had an idea what might be wrong, but they didn’t want me sinking money into it since it was a little out of their area of expertise and recommended a european car specialist. I really appreciated the honesty and will definitely take my car there in the future for any service they can perform.

Call them up because I needed a set of tires and they had what I needed and got it done fast. Thank you Andrew. You all did a great job and it was a great price.

Got my battery replaced! They were nice and transparent and completed the work in a timely manner.

Great experience, friendly knowledgeable staff. They stood behind their work and warrants. On top of that they always get my work done on time. I had written Firestone off based on experiences in Dallas. But the Crossroads location restored my faith.

Generally quick service, and they havent done me wrong yet. I was disappointed a few weeks back when they didnt have literally the most common wheel lock key there is, but thats on me, I didnt have mine.Oh well.

Highly dissatisfied, Dishonest team, will never be here and remove both of my cars from this place. Started with an oil change, was told the tire had a nail and repairable. Now comes the fun part technicians pulled the tire out, in this process messed up and bent the valve stem and now charged additional 80 bugs claiming it was bent all the time but they didn’t see before removing it ( that sounds crazy how do you know if this was bent all the time when you claim you can’t se it earlier, then the manager comes to say I will replace the valve stem free of charges) goes to the back of the room sends a different person saying the entire TPMS system had to be replacedWould. It recommend to any one who expects a fair and transparent serviceIf they say you have a nail it’s a big No and you should just walk out to a next store to fix even if there is a Real Nail, I just have 2 more customers being told the same story about nails, so be cautious if you are played that

If you are a consistent customer you will see the benefits of having one shop work on your car. Their database keeps your car records so you don’t have to remember every maintenance item you have purchased. They honor their warranties and do a good job with services even beyond tires. Open on Sunday is a big plus for me.

This is not the first but sure will the last one for me. I called and made and appointment for 1pm to do the oil change and tire rotation. I showed up 5min early and the sale represent told me it will be about 1 and Half hour to 2hl hours. He ask if I was waiting or dropping it off. I said I am waiting. After about 1hour and 55 I went to the counter and asked if the car is done with services. They said your next to pull in and will take another 35 to 45 min.I was very upset because one I made an appointment and waited almost 2 and 45 to do just an oil change and tire rotation. When I made an appointment. Why is that always take that long to do this small of a work for this long. I am not going to Firestone anymore from today. I am done with the way they treat you with discrimination for the services. I see others walk in and walk out after I came and I waited this long for just and oil change. Not faer.

I came to have my vehicle inspected. Initially I was told that the price would be $40.75. And, the person (Jeff) that took my service order also estimated it to be that price. But, later another nice gentleman (sorry, dont know about his name) presented me the certificate and the final price, which was at $15.50. The reason the nice gentleman told me is that my car is Diesel and it needs Safety check only. So, Firestone is honest in that aspect. I gave the review 4 stars for their honesty and the nice gentleman. But, I wish Jeff could be a little bit more friendly. BTW, he was not rude by any means. But, the way he spoke and acted can be a bit nicer.

Great job patching my tire. Guys working on the vehicle were incredibly nice. Keep up the good work!

Honestly when it comes to Car Care it comes down to trust. And my experience with these guys definitely makes me trust them theyve earned. They did a great job. Very quick with the repairs and at a decent price.

Would never come back this auto shop. Worst customer service. When I brought my car there for change oil and I told him that I have no ride. The front guy ask me, Are you willing to wait until 4 hours? even if there was nobody waiting in the lobby. I have no choice and said yes. After 30-45 minutes, the car is ready. I believe they dont want any customer staying in their PRECIOUS lobby.

This particular store doesnt seem very honest. Far too focused on what Im doing, not paying enough attention to the mistakes his crew is making.Just wanting to run out my credit with unnecessary charges and work I dont really need. I was able to travel to another to get exactly what I needed done within my credit limit.

Dropped my work truck off for an inspection and they called a couple hours later to say it was done. When I showed up it was quick and easy to pick up. Great experience.

I definitely should have listened to a lot of the reviews. This place did horrible work on my wheel alignment. As you can see in the photo they didnt do anything to the front: right and then tried to convince me they adjusted it the best they could. In reality they rushed through the job which is why they completed it in 30 minutes. A big waste of $80. DO NOT waste your money here.

Had tire throwing a tread on a company owned truck. No tire tools in truck. I was coming home late from downtown Dallas. Got to the Firestone store on Preston Road in Frisco, Texas at 6:52 PM. They close at 7:00 PM. The man at the front desk changed my tire by 7:15 PM. Great service. I will be back. Thank you.

Ive been going here for years with my Lexus SUV and now second car a Mini Cooper. Apparently they have had a turnover on employees, as I was informed a few weeks ago.I was also told that that even though I needed several things done on my Mini, they dont make money off of those things. As a matter of fact, they service a fleet company where all the money is made.Long story short, my continued business is no longer valued. I wont be buying tires there again for the SUV. When the Mini dealership tires are worn, I will buy them elsewhere.

My wife went to get her car inspected and they did their free inspection routine even though she didnt request it.She left and when she got up to speed heard some irregular noises coming from the engine and had to take it back. They didnt tighten down the air filter cover probably because they figured she would let them replace it and were caught off guard when she didnt.I expect this sort of thing from shady corner store oil change places but apparently it is spreading to what I used to think was a respectable place.

They have taken great care of our vehicles for over 12 years!

Deserve negative stars! Horrible customer service and then lied about a simple flat repair because its under warranty. They never even took the wheel off the vehicle. Bad news boys, Ive been a certified automotive professional for 16 years & refuse to accept this level of unprofessional behavior and service. Youll be hearing from me

This location has given me nothing but issues whenever I have attempted to get anything done here.The first instance was me trying to get my cooling system replaced. The guy who did my diagnostics went on vacation and did not leave notes on what needed to be done to my car. I had to go to the Chevy dealership to get it taken care of due to this.Today (11/26/2018), I scheduled an appointment to get a tire replaced. When you make an appointment they have to confirm it for you. They confirmed my appointment and when I arrived they told me that they dont have a tire for me in stock and it would take awhile to find a store with one in stock. My phone number was attached to my appointment, yet they did not attempt to call me to let me know about this. I walked out of there and went to Discount Tires nearby where they took care of me.Overall, do NOT go here if you want your car fixed. They are terrible in here.

Good service. Knowledgeable staff. They do extra for their customers

No alerts regarding the appointment did not like it reg the firestone policy’s .

Great service always take care of customer and honest about everything work wise in the vehicle,highly recommended

Nice, professional, and best prices. Better than Discount Tire and dealership pricing. Reason for the 4 stars is they take longer than stated. Lobby is comfortable and located next to restaurants if you need to wait.

Dont understand how they can even come close to having more than three stars clearly not service-oriented

Takes care of us every time doesnt try to RIP you off

This Firestone has provided excellent service - I have had 2 sets of tires (drop shipped from tirerack) installed and road force balanced. Fast service at the appointment time, well balanced tires (they let me watch). Also I use them for all my alignments after a bad experience at a competitor.

Last week I had a flat tire. They replaced my tire and I was done and back rolling within the hour. On a Saturday, that’s pretty darn good!

Always busy and for the most part professional staff. My issue was store replacement. A bit slow on service due to being stacked up however got me in and out in about an hour and half. Good car maintence option as well.

I am a little disappointed with their service. I brought my car into the shop at 10:15 am and they didnt even start on it until around 3 pm. I just needed an oil change, nothing else. That process takes an hour tops to do by myself. Sadly, I will most likely not be going back here. I had higher expectations for such a known brand.

Very rude people. They give less importance to the free lifetime alignment customers. Kept my car for nearly 4 hours without working on it. Please avoid the store.

These people are crooks! Do not trust anything they say. Quoted me $1600 to change a bad fuel pump. I took it to a competitor who informed me the fuel pump was fine and it only needed a fuel separator. Another friend of mine had a similar experience with her transmission. She ended up saving over $1000 at a competitor. If you value honesty and savings I strongly encourage you to avoid this house of lies.

I would highly recommend this location! Very professional staff from Rob who worked the front desk to Patrick who was in charge. They had great interaction with all customers and did excellent work.

I have taken my F150 there for 3 years and have never been disappointed.They provide an estimate and always call when its ready. They even figured out a problem that the Ford dealer couldnt.

These guys are great. Very efficient team. Steve Caro is awesome!

Very honest mechanics and great service. Ive been using Firestone for the past five years. First visit since moving to Texas. Same exceptional service.

Dont know what they are talking about. Just want your money

Great place to get tires purchased online installed. It was about 17/tire plus tax. Not bad as Walmart wanted 25/tire for the same service.... Took longer than it should have but nevertheless it got done.

Frisco Firestone, one the better I use on repeat. Dont over sell BS and are fair on Price.

This place was terrible, I dropped my car off with a fairly major misfire on two cylinders, they told me the would call me the next day with information on the issue, I never received a call so I called them, they explained that it was a minor issue and would be ready the next morning and they would give me a call. Next morning no call from them, so I wait until early afternoon and then call them, they then tell me they are just starting on the repairs. The next day I receive the first call from them telling me I will most likely need a new engine so u decided to cut my losses and just bring it home, I asked if it would make it the 4 miles to my house to which they promplpr responded that it would indeed make it. I get there to pick it up pay my $1500 tab and walk out to start it and it is literally worse then when I dropped it off, I paid $1500 for them to not call me and to make the issue worse I cannot recommend this shop to anyone

Do not go to this firestone. I walked in with a completely functional normal key and walked out with a broken one. I was here to get my spark plugs replaced and they broke my keys and I noticed it right as I was pulling out of firestone that my key was broken. I went inside right away to ask Luu (the one who serviced my car) why my keys were broken and instead of an apology, he suspected me of breaking the keys. After an hours length of arguing with the manager (still no apology), the service manager Trevor Fitz-Gerald agreed to pay for the new key. The next day I went to the dealership and got an invoice printed and came to firestone to get my refund only to be told that the store manager, Andrew, was not here and that I had to come back the next day. I came back the next day, taking a longer break from work, and Andrew picked on the invoice from the dealership saying he could not issue a reimbursement for the key. So I went back to the dealership and got another invoice, only to find that Andrew had gone home for the day. I had to come back the third time to FINALLY get my reimbursement for the key. I had to take a longer break from work for THREE days to finally get the reimbursement for the keys that firestone broke. I have yet to receive an apology and even when I was there to get the refund, the manager called me suspect, putting the blame on me. Dont go here. They will break your things and put the blame on you. You will end up walking out with more things broken than you started with.

They always fill my tires with air without any attitude like some places do. Always friendly.

These guys are awesome! I always get great and friendly customer service whenever I come in. Theyre honest with what needs to be done with my car and theyre not pushy at all if you say no, unlike other places like Jiffy Lube and Kiwk Kar. Definitely recommend!!

AWESOME...service, quickness, polite l do recommend there.

These guys don’t pay attention to details. Did a tire change a few days ago, I noticed the tire valve is missing and the tire pressure is at 40 dpi instead of 29 which is recommended by the lable on the door. They had me wait for almost 3:30 hours for a tire change while the guy at the counter told me 1 hour max. Not happy with how careless these guys are. I’m not the only person tho, my friend also had a similar experience.

On 01/05, I have visited this facility/location (4700 Preston RdFrisco, Texas 75034) to change all three wiper blades for my Cadillac SRX. And paid $77 for Premium blades with labor.However, they replaced different blades, and one of them seems to be non-premium. When I checked with floor manager/in-charge, his reply was all blades have the same functionality. (LoL) . I requested them to replace with the premium ones rather than non-brand/different brands. With my ask, seems he is irritated and carelessly replied that ok we will order and call you later and walked out.This is what something not expected form FIRESTONE.Now I need to pay another $20 to fix this.

Always good people giving simple advise.When My car needs something they just tell me in simple terms

Called in before coming and asked if they could fit me in, they said no problem. When i show up after the phone call they then proceed to tell me they can’t fit me in somehow when there’s no one even in the lobby. Huge waste of time, don’t go to a place when they don’t make customers a priority.

Andrew and Kyle took care of me really well. Awesome customer service from everyone.

The staff at this location, specifically Andrew and Buddy, exceeded my expectations with both the quality of the repairs and personal service provided to me while I waited for my car in the lobby. Im not super close to this location, but I will drive across town to do business with the staff at this location.

Ive got a lowered 5th Gen Camaro SS and they always take care of me...

The manager and an employee helped us with a flat tire at closing time. Both were courteous and helpful.

I have nothing bad to say about this place. Read bad reviews and was worried when I went it.Went in for 2 new tires and had a great experience. The even prevented my from getting 2 additional services done as they said they did not think it would help based on the age of my vehicle.So I was surprised and happy with that.They said it would take 1 - 1.5 hours and it was done in 1.5 hours.Everyone was nice so I had a good experience there and they had wi-fi in the waiting area.

I went here for wheel balance and alignment. They told me that I need to have the rear brake replaced. I told them I dont have time, so just do the wheel ballance and alignment. When checking out, I forgot to look at the alignment sheet. I went home and realized they didnt do anything to it. I called them and asked why my camber and toe are still out of OEM specs. The guy said camber and toe on my car is not adjustable and I told them that I didnt have time. Dont come to this place.

They dont fix or suggest the best, always try to make you invest and change.

Thought I needed a brake job and was prepared to pay only to get a phone call that my brakes were fine. They could of just done it but chose to call me and let me know the situation.

I have been to this location twice. I have no complaints. Quick service. Freindly staff. And not too talkitive. They get it done.

These guys go above and beyond to give you great customer service

Load you with unnecessary service.. got hassle around for vehicle re-inspection. They ask me to come for re-inspection than said cannot do since machine is broken.. wasted time

Awesome customer service, got my wheel alignment done before my estimated time. Thanks guys, my car drives much smoother now :-)

Always good service here!

Horrible service. I went there one day and dropped off my truck to get an inspection. I gave them my number to call me when it was done. I went to get lunch and a couple hours later came back to my truck not even inspected. Something about state rules. They never called my phone to tell me any of this. I wasted my lunch. They wasted my time. I would go here ever again.

I have always taken my car here, however our last visit we were told they could fix my AC there and then.Then said they needed to order parts as they have ordered the wrong part, so told I would have to wait 4 days until part arrives. (even though I told them I could get the part online next day delivery, they said they have to use an approved supplier and I cannot supply part) My car was dismantled and I had to make the decision whether to leave car with them until part arrive or for them to reassemble and then disassemble once part arrives and this would cost extra in labour costs again.4 days later I call garage, part has not arrivedday 5 call garage.. technician says part HAS arrive but car wont be ready til tomorrowDay 6 call garage, technician says part has only just arrived at main depot and someone will collect it later today?Day 7 Car finally ready for collection. Part cost $120.00 (whereas I could have purchase part for $54.00 or $67.00 with next day delivery) No apology at check out, Apparently they tried their best?Will never return.

Over priced! And Racist they fixed one thing and broke another thing ..when I told them about they did not offer to fix . Instead they told me my problem didnt matter . I will never take my car there again!

Knowledgeable staff, good customer care.

Would never recommend this place. Bunch of arrogant people. Dont know explain the whole charges and when asked one of the agent was rude to slam the door and walked out . Never give business to these folks always things are exaggerated and dont even care how long you wait.

This place is a rip off. They have a pattern of conning customers into buying things they dont need. Our experience has been terrible. We bought 4 tires for our SUV with road hazard and lifetime warranty which costs about $1000. I take my 2nd vehicle in for an oil change they come back and say I need 4 new tires because all my tire threads are worn out. I asked how could that be because I know two of my tires are almost new so the guy at the front take me back to look at the tires while my car is still hoisted up. The guy at the front agrees with me and says he doesnt know why the technician said I needed 4 new tires. So he compliments me with a free oil change that I didnt ask for nor was I upset. I just left feeling strange.Now the latest issue a few days ago, my wife takes the suv in that we bought the 4 news tires several months ago because of the air pressure light. They tell her there is 3 nails in one of her tires and it cant be repaired and get this it would cost $90 with prorated road hazard. I call b.s. and take it to another tire shop who is well known not affiliated with Firestone and the tell us and show us there is one screw in her tire then they fix it for free and says there is nothing wrong with the tires.Call Firestone back and asked to speak with a manager who basically tell us they saw what they saw no matter what we found out. I asked for their area manager and then there tune changes and get another person who apologizes and asked that we bring the car in and ask for them. He goes on of how there has been a high turn over at that store but they want to make their customers happy. I tell him I will not bring any of my cars in to them again because I dont trust them just give me area managers number which they did. I have not called the area manager yet but I will after this review. However, whatever the outcome I will not deal with them again.I would of gave them no stars but I had to choose one in order to publish this review.

Horrible customer service. They overcharged for what was never done and refused to refund me. They did work that was not initially authorized. Went in for a simple AC check and ended up having to pay for a condenser that I did not need. I found out that I could have gotten the job done in less than 600 bucks and ended up paying close to 1800. I would never go there again.

Great friendly service! Will go back for all my tire needs.

THEIF! I left my car in for a few days, they exchanged my alternatos for broken one! DONT TRUST THEM! I WILL FILE A REPORT WITH THE BBB!

Great guys - very knowledgeable, friendly, courteous!!

Fast paced, for a busy location

Very nice staff.

Very professional and personal very knowledgeable

Got me in and taken care of quickly.

Too crowded. Always take more than 3 hours from estimated time. Not going to firestone anymore. This place is for people who has nothing to do whole day.

I was told the tire was fixed but it wasnt, I had to visit another location to get it fixed for real.

Just got a new tire and oil change here. Staff was friendly and didn’t use forceful sales tactics.