From Google Maps to parking to theventrance to the person who helped me named Ryan .The whole process even through the end ask me for an extended warranty on my new headset was a delightful experience at this location .if you do need some technical assistance they are super wonderful and assisting you here I will definitely will be back.it was the most wonderful experience Ive ever had with a Best Buy purchasing something.I knew nothing about item. this time or how to purchase it. they made me feel comfortable and their knowledge they had from getting me through the store to the right person helping me with the product and also offer me an extended warranty at the register what an extremely nice staff and I hope you can experience the same when you go by.I would not pass them by when wanting to know more about technology and product presentation they are wonderfulthank you Ryan !!!again for my purchase.you were very helpful and picking out my new headset for my computer.Its works greatI love it

Overall experience is pretty good. Employees are quick to answering questions or assisting with anything. Online pick ups are fast and easy-to-use. My general go-to electronics store in the area.

I bought my item online expecting curbside service but the system at the store didnt recognize it. I had to go inside anyway. Other than that it was great.

I ordered a refrigerator, microwave and stove on Sept 3 the customer service I received inside the store was great. Once the transaction was completed they took my money pass me off to a third-party delivery and the help stopped. I received partial of my delivery on Oct. 26 I was guaranteed it would be delivered together wasnt 🤦🏻‍♀️ I called the customer service line several times spoke to many people got many different versions and stories of where the fridge is. One person told me it was sitting in the warehouse, one person told me it was out of stock after the person had told me it was sitting in the warehouse in Charlotte. Another person told me I could not pick it up myself because it would mess up their inventory. Even though its mine & paid for.I was given four different delivery dates with guarantees every single time, that it would be delivered on those separate dates & nothing. The geek team will only tell you whats on their screen with no additional help their third parties are a joke Im still waiting on my refrigerator. I was Also told They dont have a corporate number I can call for help 🤔

Very helpful! The sales guy spent a good bit of time helping me choose the right laptop. Happy with my purchase!

Place is located a little inside but its good. Employees do help and follow all the COVID-19 guidelines. Went there to pick up my online order. Not too busy when I went there. They kept the place cleaned and good items are there for sale. Planning to visit this place soon for future purchase. This place is open 7 days a week with reasonable hours.

Everyone was distanced well and wearing masks. Felt safe, always best place to find what electronics you need.

Brian was professional and knowledgeable of my request.The young female in customer service understood my concern when I walked in with my bag...yet as per her instructions I could walk on to the department I need! Thanks Queen👸🏾!In this environment ANYONE can be accused of something even with the receipt in the clear bag!!

Alex was very knowledgeable and patient. Provided useful information when purchasing laptop.

Alex, a Geek squad representative was very kind to me. Help me out with some calculator trouble I was having. And was very understanding and professional.Even though the store was about to close, he still showed an exceptional attitude!I appreciate that very much from businesses! Thanks Best Buy!

Brandon was a great help with our purchase.2 thumbs up for his help!

Hard to find good customer service in this crazy world. Best Buy really stepped it up today. I felt like they went the extra mile when they did not have to. I had an issue with my exchange and they were able to fix it. The manager and her team came to the rescue. I will continue to be a customer here for years to come. Thanks again and God bless.

The sales team was wonderfully helpful but the store in general just had little to no Switch games and we came there to pick up a Switch system. So stock was kinda sad

Sales person was great but took a tv back i had bought a warranty with and they wouldnt honor it. They tried to say what was wrong with it wasnt covered so why buy a warranty if it doesnt cover the product

We had a great experience buying a washer with our salesperson Chyna.She was knowledgeable, extremely efficient, and fun to talk to. The prices were better than that of Home Depot or Lowes. We would not hesitate to purchase another appliance from BestBuy.

Associates were extremely helpful and answered all question. Store has huge variety and selection

Will never spend another dollar of my money at Best Buy. Because I didnt purchase their protection plan. A Bluetooth device I bought in store. They wont replace and its only 8 months old. I have to contact the manufacturer. Everyone should also know. If you purchase their protection plan. It runs with the manufacturers warranty. Not at the end of manufacturers warranty. 🤬🤬

Sometimes my visit are hit or miss with customer service. It was a good visit this time.

Worst Best Buy I have ever been to in my life. The one time I actually want to go into a store it ends up being a bad experience. Waited in line for 30-45 minutes because an employee gave me the wrong information and then I was told something completely different after waiting.

I went to get a new samsung s21ultra 5g they didnt have the color I want.Darren the sales rep in the samesung phone section Was nice and patient. Even gave a few suggestions. I ended getting the phone even tho color wasnt in stock at that location but he was very helpful. Kudos

Wasnt too busy for a Sunday after church situation. Cashiers and floor personally were helpful and pleasant. Couldnt find exactly what I was looking for, but the stores inventory was lean. One can tell the effects of covet 19. Hopefully this will begin to change in the coming months. I really like Best Buy and have purchased at the chain of stores Nation wide, will go on line to see the products available there.

I came here on 1/18/21 with my co Worker. we arrived around 5:50pm. We are looking to start a YouTube channel. I need a new laptop as mine is about 6-7 years old and slow and she doesn’t have one at all. We went straight to the laptop section. We walked around for 30 mins and NO ONE came to assist us and no one seemed available. Our friend who was with us found someone from geek squad to help. His name was Ty. He stated that he didn’t know too much due to his job being to fix computers, but he tried to help and actually gave us good advice and pointed us in the right direction. He helped us understand memory vs hard drive space and what the minimum we should get for video editing. Ty was able to get us some assistance with someone else, named Alex. My co Worker and I was in between two laptops and he told us the two we were in between was the best two in the store and they were on sale, that had just started. Unfortunately, they sold the last one but it is available to be ordered and shipped. We will most likely buy it online. However, he was helpful. It’s just sad that we walked and looked around for 30 mins with no assistance. Mask are required and staff were wearing them. They offer hand sanitizer too. While browsing, we saw vacuum cleaners with dirt in them, which is pretty nasty tbh.

Purchased a Norton 360 Gaming Software. After purchasing it, I was told that the product code would be sent to my email. Its been over 24 hours and I have not received anytup to 48 hours to get a product code. When I called, they said that they didnt have a record of my purchase and that the product was not refundable, even though it was not received. This is horrible experience. I will will not purchase anything else from Best Buy in electronics.

Very helpful customer service. Tried to see if you carried a certain item, but you dont and then suggested I might find it at another store. Most customer service reps dont care that much.

They have everything that I needed and their customer service is awesome. Online order pick up was fast.

Tatiana was a blessing. We were driving home from North Carolina and our GPS broke, we did a quick-online- for-pickup order at Best Buy, found it, and it was just closing. My hubbys foot is broken so he signaled to Tatiana and she was very pleasant, helpful, and professional. Our last minute request was an inconvenience, but Tatiana didnt hesitate to help us with a positive attitude. We needed the GPS and Best Buy came through for us! Thank you Tatiana!

June 19th 2021, Best Buy at 1701 S 40 Dr inGreensboro, NC currently doesn’t have a lot of inventory. Disappointed, I came to buy a digital camera. The Fuji one I was looking for was out of stock, Similar ones were also out of stock. They had some open box cameras for sale that were quite frankly RIDICULOUSLY priced. If I’d selected the open box, I would’ve had to buy the laptop adapter AND a battery. Also a memory card.On the positive side, Aaron was a honest gentleman about everything and seemed to care about my shopping experience. He offered some good advice and told me where I might look. He along with Cay and the others were very friendly/professional. They seem like a pretty good team!

Nice place to go to between Feb - Nov

I normally have great experiences at Best Buy. I come in knowing just what I want, buy and exit within 5-8mins. (Typical purchase is a tv)I spent about 10 or 15 just waiting for an employee to stop staring me down and simply ask if they could help me. This same employee passed by numerous times and chatted up with several other employees. Two of which had a great time taking photos of themselves today by the front restrooms.Long story short, what I needed was out of stock and could not be ordered. I’ll stick to online or just getting tvs only in store (just not at this location)

Terrible customer service from a geek squad employee. I understand people have bad days but you are in a customer service position. I just left this location and was as polite as I knew how, replying with yes maam and no maam. Never raised my voice or said anything negative. I dont know her name as no name tags are worn by any of the geek squad employees and she wouldnt answer any questions outside of what was about my computer. She constantly rolled her eyes when I didnt understand what information she was asking me for, and was very noticeably irritated for some reason when dealing with other customers. At the conclusion of my appointment I wished her to feel better but she again rolled her eyes, didnt respond verbally to me but asked for the next customer. NEVER going back to this location. Ill drive out of my way for better customer service thanks!

Shout out to the dude who helped us find a cord after we asked a lady and she responded with whatever is there is what is available. The dude was really nice and helpful. Didnt catch his name, but he was awesome. Thanks for helping us find the ps4 cord my dude ✌Moral of the story: if you dont get help the first time, ask a different (possibly happier) employee and not the one stocking a dvd rack.

Very unfriendly atmosphere.Tracking someone for help was hard.Was then told the cord I needed wasnt new enough for the external hard drive I had just got at Xmas 2020.Was then told buy a new external hard drive one and pay Best Buy to transfer the data.I went to staples and bought my cord.Stick to online buying or anywhere else then the Greensboro location.

Let me preface this by saying that I understand how hard customer service can be. And I absolutely wouldn’t write this if I wasn’t out of options. Okay so, I DREAD coming here ever. I only ever do when I need a piece of gear last minute for a photoshoot. So I’m currently writing this review while I wait for service. I’ve asked two employees for help in the camera section and they both said they’d get someone, then they walk off to help others in their respective sections and leave me waiting. It’s been 30 minutes now, and my reason for writing this is because it’s happened every visit since I started coming here. Y’all don’t want my money? They only get two stars because TWO employees are awesome. One in the computers and one in customer service. But if they aren’t here it appears I’m screwed. Long story short, I can see why online is taking over. (And oh one more thing, don’t even bother trying to call to check if somethings in stock, the phone will endlessly ring)

I was sold a laptop and printer 2 months ago and I have had so far three it people trying to pair them and I decided to take it back and get a better printer and they would not take it back because it had been over 14 days. I will never buy anything from Best buy again!

The customer service is amazing. The employees are extremely helpful. A special thank you to Chyna for her exceptional customer service and professional. I personally would recommend that she receives a raise immediately.

Great, well informed staff. I will return! Thanks Guys!

Thank you to Aaron Miller, who helped me the evening of 8/28/21. He helped me outfit my entire ‘work from home’ setup, from monitors to keyboard to audio and video and ways to amplify my internet in the house. He spent a couple hours with just me answering my questions and giving me a great education on what types of products work best for certain situations, and the pros and cons of each type of brand for those products. I have gone full internet purchasing during this plague year, but this experience reminded me why Best Buy is the place to go in person for electronics. That expertise and one on one attention is priceless. It also saved me time, as I got all the purchases done in one trip. I was spending hours online just doing the research on monitors. Thanks Aaron. You were fun to talk to as well!

In and out quick. Solved my issue professionally

I went during the afternoon and was pleasantly surprised at how quickly someone helped me find what I needed so I could be on my way.

The staff were really helpful .. and the devices on displays was awesome ...Very pleasant experience on my visit

Easy in and out! Didnt have anyone ask if I needed help with anything! But guess I looked like I was all set! Basic trip! As usual your average Best buy.

When Covid started and spread I found myself like many others finding different things to keep me interested I started learning little by little about how to build computers and many other things such as write and code. Anyways, I have been gradually increasing my knowledge and interest, best buy is a great place to get just about anything that comes to computers, streaming, lighting, and much much more. I will continue invest and add till this.

Helpful staff. Good prices. Too busy and loud but thats probably just me.

Best buy. A whole lot better the Lowes and Home Depot. I recommend you buy all your appliances here. Way better customer service.

I dont always find what I need but I do love the curbside pickup service here. Always quick and the order is accurate.

Visited phone dept....people who work weekdays are knowledgable but beware of weekend help.

Good selection of TVs on hand. The pricing was comparable to other retailers. Easy in and out.

Friendly and supportive service. Always consistent. Love it!

I love going to best buy. Went there to get some security equipment and they were really helpful on what kinds of places to put it. Those guys know their stuff!

The inventory in store and online said you guys had the sonos beam in black in stock. The associate was nice enough to spend 15 minutes looking for it. I appreciate that, but just not the experience you would expect. This is why I prefer Amazon. I dont waste my time at least.

Today I went to best buy, it seemed like a good store to me, but everywhere there were people who did not want to work but omg I had never met people like that, we entered and the person at the door very kind asked if he could direct us and pointed us to where they were 2 employees and as soon as I indicated them they moved so that they would not be disturbed9/26 4:30pm

Absolutely do not purchase tech support. It use to be fantastic but now it is terrible. You cannot get anything done and there is no communication with Best Buy whatsoever. My printer broke. Was told gek squad would repair it. Schedule an appointment . They came out said “lady we do not work with printers they are expendable and we can’t even get parts”. Then gek support sits in driveway calling someone out. Unfortunately I had just loaded it with new ink. So I go buy a new computer. The computer is an HP had no instruction on how to hook it up. None. Called for assistance. Called on Monday,Tuesday, Wednesday, Thursday each day putting in long phone calls waiting and waiting for assistance. Each day putting in new work orders. No one did them. But what’s worse is that each day they made sure to get my number so they could call me if needed. No call ever. Then finally a man says make an appointment take the computer to local Best Buy. Did. Got there they say “ Sorry lady we do not work on printers here. “ And today my birthday! I cancelled my total tech after years of being pleased. There are other tech services out there Best Buy! You need to relook your hiring overseas. They were terrible.

The associate that help me was top notch. She was very polite courteous and very knowledgeable of what I was looking for. She was the Sony rep. for the store. Save me a lot of time looking. I visited the store on 5/ 22/ 2021 Saturday afternoon. Thanks very much to the associate that assisted me.

Pretty clean and well stocked store. They are short on associates but the ones they do have are super nice and helpful. The layout for this store is better then other best buys around. Everything is marked and organized neatly in its place. The prices are same as you would see it online as well.

Not to much to say helpful staff Best Buy definitely needs to update the ethernet cable collection there are better cables then a cat six

It turns out that the item in stock will not fit my vehicle. I asked customer service to see who had it and she was not helpful. I was hoping she would get someone knowledgeable in that area to help but said she couldnt help find it. Went home and ordered it from Amazon.

The gentleman at the door was extremely helpful. In fact he was more helpful than most of the other employees. Very knowledgeable of the store, items, & location of those items.

Informative staff and decent prices.

Mark and Charles who do the install services on cars are first class. They got me an earlier appointment and got my car done much faster than promised.Best Buy, incidentally, has the best deal going for upgrading car radios to media receivers. They also offer back-up camera installations.

Wonderful! Nicest employees Ive ever seen there ever. Will always return to this Best Buy from now own.

I needed help with an internet modem and mesh wifi system and the employee who helped me was very knowledgeable and the items he helped me purchase were also on sale. A double score! Yay!

Had to return a computer since it didnt work for our needs. We found one quickly and we were able to do the return and purchase at the same time. Great staff!!

Good service. Out of stock on some items. Floor employees would rather talk to each other than customers. Cashiers were on point.

They got it right its the best buy the employés are very helpful.

Robert in the TV sales department spent a lot of time with us explaining all the pros and cons of each TV and he asked us about how we watch TV. We are impressed with his knowledge and he really listened to what we needed. We did spend more than we thought we would but not because he pressured us, but because we didn’t want to buy the cheapest one. We wanted the quality one.

I placed a pick up order. It was ready when I got there and the staff was very nice!

Cool..went in to buy a phone that was suppose to be $299..came up to $424..called some where else and got the phone for $199. Came into buy iphone 12 max..returned the one we brought

S5 is the best place to go for electronics they have everything you need and from cameras to TVs to earbuds to PlayStation 2 Xboxes to laptops anything and everything that has to do with technology they have and the prices are great

These are my GEEK squad....my peeps. Husband crashed computer with 14 viruses and other stuff. It was bad. They saved his 1 year old Lenovo Tiny. They treated him with respect, very polite, and did not scold him (I did that). The BEST IN THE BUSINESS! Can count on them every time!

I went to Geek Squad in the Best Buy in Greensboro off Wendover Avenue after receiving little effort in the Winston Salem location. Latrelle was amazing in helping with a diagnosis of an issue with a laptop. He continued to troubleshoot while also being patient with all of my questions. Great customer service is rare these days but Latrelle with the Geek Squad in Greensboro helped shed a light of hope that there are still caring and patient customer service workers out there!

Understaffed like everyone else right now. But when you get to talk to someone they are very helpful

I see a lot of negative reviews for this location. I havent really shopped best buy in a long time due to a poor experience in the WS location a long time ago. However, I wanted local PU of a particular TV and didnt want to risk delivery of such a large item from Amazon or another retailer. Would have been nice if best buy could have gotten the TV to the WS location for PU instead of Greensboro which is 35 miles east. Purchased a Sony 85 inch X900H online and it took about 5 days before I was notified I could PU. When I got there I walked over to the customer service desk there was only 1 person behind counter and she was assisting another customer. As I turned to look for someone I was approached by someone else and asked if I needed help. They promptly directed me to a register where someone helped and went to get the TV. I wanted to switch cards I used from Discover to Amex for the extended warranty and even that was handled quickly and courteously. They rolled the TV out and and loaded it in the vehicle. My experience wasnt negative in any way but was limited to the interactions Ive described. Based on this experience I would shop again. Now if the could only get some Xbox Series X in stock ........

We had a great experience. The customer was excellent. We were helped by Neisha and she was friendly and knowledgeable.

Im going with a 3 because i went in to try and find a decent bluetooth headset or earpieces and their shelves were so empty. Not very many options. It was nice to browse the new tech and play with the newest phones but disappointed in the fact that the only employee who interacted with me was the nice gentleman at the door. As soon as we walked in he greeted us and when we left he spoke so a huge thanks to him

Helpful Staff. Got what I needed in and out fast.

Blake was incredible! He too a lot of time with me, explained everything in a way I could understand!

Went right in got item checkout was supper fast customer service excellent security guard even was polite and kind as i left

Got information on phone plans. Wish I could have called store to get info and Sim car availability.

Service was ok..it takes a while to get orders delivered to you curbside otherwise its a pleasant experience.

I came in on Saturday and looked at phones for 10min while the employees that work in the cell phone area walked passed me, ignored me and looked at me without asking if i needed help or had any questions. Finally i asked for help but was so turned off on how things were handled i didnt purchase a new phone and i had full intent to buy that day.

Curbside pickup has never been so fast! The best curbside pickup ever with speed of ⚡

Nisha in the mobile department was more than excellent. She provided extraordinary customer service and also was very interactive with me and my 11 year old son. Such a sweet woman and I will always ask for her when it comes to anything in that department. Keep up the good job girl and may god bless you❤️

Small place. Does not have whar we wanted

Was in store for more than twenty minutes and found no one to help with tv purchase.

Customer service was great, she was friendly when I entered the store. It was not too busy which was great.

Experience at Store was fair. Getting help was slow, had to wait 25 minutes before we got help. I believe they may need more staff in TV area. Checkout area was fast, efficient and professional.Needed to call Geek Squad for help after thesale. It was HORRIBLE !Went through 5 phone trees and finally i was sent offshore to several CSR with Philippino accents, that I could not understand. I stayed on the phone for over 45 minutes before I hung up. Finally found the answer to my question on Google. Terrible experience..

Encountered a problem for a pick up order, the mgr. would not help at all, but the check out lady gave it a 120 percent effort-her name was Akela-she is a valuable asset to your company! She was pleasant, competent and very professional in her actions, make her the employee of the month and retrain the mgr. in customer service!!!

Very helpful in-store clerk aided me in buying a backup power supply for my phone during recent blackout. However, prior to going, I tried to determine if they had a specific item in stock and the person who took my call was obnoxious. I am glad the in-store clerk restored my faith in Best Buy.

I was pleased with my printer and laptop etc. The service was ok.....

The customer service was great! We were helped immediately and the rep was very details with explaining the difference between gaming computers for my fiance and laptops for me for school. They were low on in store inventory for quite a few items

Store associate Chanel (sorry if I missed spelled it) was wonderful. She assisted me with a phone purchase. With her help we were in and out. You rock Chanel!!!

They are really nice.. but not very knowledgeable about car speakers. sold me the wrong size after they looked up what I needed.

Update, very hard to clean and unit gets way too hot, burnt myself twice.Beware on the Ninja air fryer Foosi close Pro air oven.We were looking for a air fryer and the young lady who works in that department was wonderful. Her name is Nisha (hope it is spelled right) so if you need anything there in appliances department ask for her. She did a great job for me. Great employee they have in her.

Giving 5 stars for my customer service experience. I belive her name was Nisha who helped me. She was very friendly and very helpful! I was at the wrong counter for an in store pick up and she helped me to still pick up the item so I didnt have to go to another line. She also very kindly explained how their curbside option is typically the fastest way to get your item. She was just super nice and personable! I hope management sees this review and recognizes her fantastic service!

Store was set up good. Staff was helpful

Salesperson was very knowledgeable about Sony TVs. He thoroughly explained to me the stores price adjustment policy. When I asked him about sound bars for TVs, he flagged down an associate who was more knowledgeable. I would recommend this location. Good selection of products with deep discounted prices.

Love my electronic store. My go to place for electronic, computer, TV, and other toys. Mans play store.

Dont go here much to shop anymore because what I need is never in stock.

I had to buy a podcasting quality microphone but I know nothing about microphones.The young man who helped was so knowledgeable about the products and thanks to his enlightenment, I ended up with exactly what I needed in one try (I cant always do that shopping online). What little extra i might pay here is for that kind of professional assistance.I wish I could remember the name of the young gentleman who helped me. He was not only courteous and knowledgeable, but mature beyond his years and I know this, because I watched his professionalism and maturity get tested by another very difficult customer who rudely interrupted when he was helping me.She was not only discourteous, but excused and justified her rudeness by inferring that whatever she was doing there that day HAD to be of far more importance than what ever my business was (maybe it was).At any rate, we were almost through, so, with discretion being the better part of valor, I thanked him and excused myself. The young man, however, was already trapped. I knew it and he knew it.As I was walking away I heard this lady elevating her demands and becoming more difficult with him - even levying threats against him with statements like:you dont know who I am and (paraphrased) if you dont honor my expectations, youll be sorry because Ill expose and publicly embarrass youI felt like telling this guy good luck with that one but I restrained myself figuring it would just exasperate her and make his day more difficult.I spent quite a bit of time in the store after that and as I left I saw that this difficult, demanding lady still had a stranglehold on this young mans attention.Still, however, this young professional was engaged, respectful, and did a far better job than I would have of recognizing that (perhaps) what we all saw in this ladys conduct was injury. A need to be seen and heard. As I realized that, I was embarrassed of myself that a man 30 years younger than me seemed to be the first to see that.If I learn his name Ill update this entry. He should be recognized by his employer for his professionalism. I would love to have someone like him on my team.

Decent variety, great staff and quick geek squad service!