The salesman was so busy laying attention to the people at the other counter, I had to repeat myself. He really seem disinterested in helping us at all. DI was very disappointed in his behavior.

Very helpful took extra time to help me get the right phone and made setup easy

This location is often busy and has a wait. The staff is amazing and super helpful

Gabby is amazing. So kind, professional, fast and thorough. I had a pretty easy issue but she took all the necessary steps to get it worked out for me. If she isn’t a manager she should be!

Had some serious issues with upgrading from a 6 to a 12 PRO but these guys worked with me and after a lot of drama over a week period, all is well. They will work with you if you have issues so give them a chance. The wireless business is crazy!

Scott was a great help! Didnt waste our time and we got what we needed. Perfect customer service.

Went to replace a broken phone today. However I did not have an appointment there were 2 employees sitting on their phones. Store closes at 7pm. I was there at 6:25pm.For the last 25 minutes there has been 0 customers, still just the two employees sitting there on their phones doing nothing.To me that is piss poor customer service. If they have appointments it is one thing, so be it. But 0 customers have gone in. I have been a loyal Verizon customer for 10 years. I will be changing services tomorrow.

After many calls on hold I made an appointment to go into the store. So glad I did! The employees here are so helpful. They fixed an issue that had been messed up for weeks. Highly recommend!

I think about my experience here I had over two years ago and it still makes my blood boil. They were so rude and unhelpful. Never went back and never will, the one by mall 205 is way better. Highly recommend that one instead

Very friendly staff who cares about the customer experience

Very helpful, much better than the website which xxxxx

In and out in 10 minutes with a working new phone. Super friendly with smiles.

The customer service in this store is great! The manager Leeta helped so much in solving the issues on the feature of my plan. I really appreciate her.

They have the worst customer service Ive ever Experienced!

Just purchased a phone from Gabriella Simon....her customer service was exceptional!! Very knowledgeable, about the products, wasnt pushy at all at trying to sell us all the extras, took her time with us going over everything about the phone.Thank you so much Gabriella for taking care of my Mother!

Had to go to corporate they did nothing I thought they would unlock my phone.The retail store did the same. Said they couldnt see my info. I believe they cant see it just wanted them to reset phone erase it and start over. I had a friend who would unlock phones tablet and other devices.He would get on his computer and not even being on the dark web. He could make most of items go away he couldnt see all the info either so he would just erase it all then reset the phone then put back the apps to make it work. They just wanted to sellO stuff the retail store was helping more than corporate .they just wanted to sell.the corporate gave harder sales pitches then retail. Corporate means better sales than retail. Just a word to call the better sales people.

Poor customer service. The rep had zero clue about anything and did the absolute bare minimum. I understand we are in trying times, but he wasnt even friendly or knowledgeable. We were the only customers in the store as well, and youd think they were swamped the way this dude was acting. Its a shame too because the other people working there seemed friendly and somewhat knowledgeable.

I went in today for help with my map app on my samsung that was a couple years old and Gabby helped me get a new Note 10 and showed me how to transfer everything from my old phone, so that I could do it from the comfort of my own home! She was the most genuine person Ive ever worked with at Verizon. If you need a new phone, go to this store and ask for her. You wont be disappointed.

Useless as far as customer service goes..... claimed slow wifi after we asked to get the phone we just paid for updated and set up. Dont waste your time. Sorry excuse for retail.

The guys who work there are super nice and helpful.

Greeted outside-4 reps- only 2 customers allowed instore with assisted rep.Hand Sanitizer upon entrance......Would NOT get mgmt for the offer from rep on phone that directed us to the store to complete new service for 3 lines.Walked away NOT happy!

Theyre friendly, but manager wont allow staff to help with phone issues or questions. They just want to sell you stuff, not help you.

Amazing store, clean, organized and all the staff knew exactly what they were doing! Gabby in particular was absolutely amazing. Helped me with my new phone and got me exactly what I needed!

Great cell service

This store is riddled with barely competent staff. When I changed service I was told that I would be receiving a $ 150 Gift Card. Jeremy B stated that I would need service for 45 days, then card would be issued. Nothing was said about applying online within 30 days to be able to receive. My return visit yesterday to find all this out was futile, as I was given a phony rebate code knowing it would not work. Seems par for the course now days. Not a Fan !

If you come to this location, don’t go to customer service Rep Sam. He ordered a phone for my dads upgrade, and was told 2 days. A week later no phone. And Verizon didn’t have a clue where the phone was.Had to upgrade using another line and was told it would be overnight and the fee would be waived as the first phone never shipped per another customer service rep/employee . Sam ordered another 2 day shipping and we waited another 5 days for a phone to arrive!They indicated they would cancel the last phone that wasn’t shipped and it wouldn’t show up on our phone bill as it takes 2-3 days to cancel and we would be able to see credit for an activation fee as we paid 2x for.My bill comes 2 weeks later, I have no credit, and I have two new phone charges on two lines when we only upgraded one phone.I’ve gone into the store 2x and talked to multiple online agents. I was told it was handled. And I am yet again, on the phone resolving issues over a week later.Absolutely horrible horrible service and such an inconvenience.

They were very patient with us green, hate to change, old folks. They got us all set up with no worries.

I was able to get the best cellphone for my needs without being pushed into something more expensive for the sake of a better sale for them. The man that helped me was super nice and made sure everything was transferred over and working properly before I left.

I just left the Gresham, OR store after Sam was unable to help me get on the senior citizen plan or the discount whichever it is. I was told on the phone by customer service on Wednesday that I had to go into the store to get that service. Sam told me he hadnt seen that offered for the last three months. I see it on the company website. I wasnt buying anything for him to make commission on so he was uninterested in helping me. I saw him standing there for 20 minutes before he came over to me doing nothing. That is poor customer service.

Helpful, and not pushy

Went to the store to get my retail installment contract so I could switch to T-mobile, Because Verizon likes to surprise you with hidden fees and give you the run around anytime you call customer service. The store had a very strong canabis smell and the manager printed the wrong paper work. Two of the employees were taking pictures of me and talking to each other making me very uncomfortable. Im so glad I dont have to go there ever again because Im now a happy T-MOBILE customer. TO ANYONE READING THIS DO NOT GET YOUR SERVICE FROM VERIZON THEY ARE THE NAZIS OF THE PHONE WORLD.

Employee called me a soy boy when confirming an exchange for a defective phone. Must be nice to not be recorded for quality and training purposes. Cara or Kara is familiar with the situation. If you cant handle the holiday season and maintain your composure, probably shouldnt be working retail.

We recently went into upgrade our phones and the rep we had was rude. We didn’t want additional accessories so he didn’t want to further help us. Everyone was told to have a great day when they walked out besides us. Just very rude customer service .

I’m dissatisfied with the customer service here at this location.I was looking to upgrade my phone when I noticed my iPhone was eligible for upgrade, having only 5 payments left on my iPhone 7. I wanted to update my phone to the iPhone XR before my baby arrives in July, to make sure I have great pictures of her and to enhance my business, as I am a hairstylist that does a lot of scheduling through her phone and marketing through social media.I called the Gresham location twice to confirm my upgrade and find out the steps to take. I was told I could upgrade early and trade in my iPhone 7, my iPhone 7 trade in value would cover my upgrade fee and any remaining balance I had on my phone (the 5 months left).After those two phone calls, I went to this location- which is 30 minutes from my house but the closest option, and was then told I had to pay the upgrade fee in person and could not add it to my bill, but my trade in value would cover the cost of my remaining amount. My pay day was the following day, so I decided to return when I had the upgrade fee readily available.I returned today (another 30 min drive) and was told I not only had to pay the upgrade fee upfront, but also the remaining amount on my phone before they would give me my new phone.... not expecting to spend almost $200 to upgrade, I was sent on my way with a “sorry there has been so many miscommunications but we can’t help you today.”I understand policy but wish that all customer service reps had given me the same information, and as a customer of nearly 13 years, found a way to accommodate me. Especially, because my iPhone 7 is very obviously in great condition for trade in.

The store used to have technical expertise in store. It seems thats no longer the case. I consider changing carriers but I find other people with those other carriers often dont have coverage where I do. Wish long term clients got loyalty deals like new clients seem to get

I had an awesome experience with this store. I walked in late afternoon on a Saturday. There were at least 3 people ready to help me and I was greeted politely at the door. I needed to update my smart phone that was over 2 years old. But I wanted the chance to look at various phones before deciding. They gave me that chance look but were available for questions nearby. I decided on a phone and the process to switch over went very smoothly. The only reason I am not giving 5 stars is there were a ton of emails that went to my husbands email acct due to update and they seem very confusing...Verizon could improved on that process but this store is great.

This five star is for Shaun Fletcher he has been the best experience in this shop. He helped me and my fiance with a messed up phone for a extended period of time and saved us money on not having to buy a new oone.Him and him alone is the reason we will return.

Justin was great to deal with. He was patient and answered all of our questions thoroughly and honestly. Next time I need to buy a phone and/or accessories, I will definately be coming back to see him.

Was sent to the store by customer service to replace a week old phone. While they didnt have it they found a way to make it right. Was one of the more pleasant customer service experiences in a long time.

Walked in, and stood around for a few minutes trying to get someones attention for help. Finally I asked who I talk to. Got on the list. Waited about 10 minutes which was fine.When it was my turn for help, the guy (didnt get his name) spent two minutes trying to transfer my contacts to my other phone and said he couldnt. He then said I could go to Best Buy to get a device to see if it could transfer. I questioned that it seemed odd that he offer that since I bought my phone from the Verizon store and he got defensive and said he didnt even have to offer me that. (He sent me somewhere else and said he didnt have to do that!).I also wanted help with changing my service plan and canceling a phone as I have 2. I was told to just call 611 and talk to them. So basically I got no help tonight. It makes me wonder if they just purposefully put me off because today i was asking to change my plan to save money and THEY were not profiting today. Im pretty disappointed. I mean, Ive been a customer a long time and spend a fortune at Verizon. Im not impressed.

Good service in store. Company policies are less & less customer friendly.

I understand the long wait because its a busy store in an area that has a lot of foot traffic but I dont think I should have to wait forty five minutes on top of the hour that I already waited the previous day to have screen protector applied. I had to come back because the associates failed twice to put a screen protector on my phone. Im probably going to have to come back here because its the closest corporate store but Ill greet my visits to this store with as much enthusiasm as a visit to the DMV.

These guys are awesome, very helpful each time I came in. Sometimes there is a wait.

I went in to the store planning on spending time and money, and getting my phone fixed right then. The employee I talked to, told me not spending any money and to do a warranty replacement. That I had to go online and fill out forms for replacement of the glass screen protector. Not the greatest.

I wasnt really given much help or information that I hadnt already Googled myself. I came in September wanting to switch to Android after having had an iPhone for 6 years. I was really hoping the associates would be able to explain in more detail what the various Android phone specs were, but it was all the same information I found on Google, therefore not helpful because it wasnt information that was really personalized for my questions.I ended up buying a Samsung Galaxy S9 because the associate wasnt being helpful, but all my friends with Androids always had this series of Samsung Galaxy.I purchased a tempered glass screen protector and an Otterbox because my work is rugged. The associate applied the $50 screen protector himself before asking if I wanted him to do it. This resulted in an enormous 3 inch bubble in the bottom left corner of my screen that he claimed would disappear within a few days. I was not happy because I figured this would compromise the effect of the screen protector, and I was right. I dropped my phone off my bathroom counter onto my wood floor a few days later, and the screen underneath that bubble shattered.I will not return to this store nor will I purchase accessories here because I didnt agree with the service; I would have received better service from a robot.Do not let the people in this store apply the screen protector without your permission! And if they mess it up, MAKE THEM REPLACE IT. Dont make the same mistake I did because I was too afraid to be rude to question the mans judgement.

Very helpful, we needed a replacement for a broken phone. They got us a new one and showed us the new Verizon switch app for easy transferring! Fast and easy!

I’m not sure about some of the other reviews about this store, but my experience that I just had here was very positive. The associate named Will who helped me, I am so grateful for! He went above and beyond to educate me about new products and solutions to problems I’ve been having with older ones. Everyone else in the store also seemed helpful and professional. I left this store with a new iPad and feeling really well informed and positive that I made the right decision about my purchase. I was not rushed or made to feel dumb or anything like some stores, and I always appreciate when people take their time and are patient with me, as some of the tech curve can be hard to keep up with. I will definitely be taking my future business back here, and thanks again for all your help today!

Store is to small too many people trying to get help. Sales people in store only let two people in store. Had to wait outside 25min. They act like their doing you a favor to look at new phones. I would not recommend this NON Corporate store

Only been in here a few times, but theyve always been quick and helpful. Francis, the front line guy, is a real character and a lot of fun. I do recommend going towards the end of the day, never much of a wait.

Came in to buy a new phone and the staff was very friendly. Special thanks to Scott for making the process easy!

The service providers dont really want to help Android phone owners. I was sold an Apple headset I couldnt use. We aware. If your not teckno savy theyll pick your pocket.

Josh the manager and his henchman that are guarding the front door need to have a serious chat with Verizon about customer support and service . ....Two employees were outstanding Lacey Loveand Amanda....who should be running the store in our humble opinion!Most of my family is quitting Verizon and going to Xfinity because of the lack of service from this particular store.

The employees were very professional. A little hard to get to the front door of this store location. However there is ample parking in the rear parking lot.

Robert (Rob) was knowledable and helped me perform a warranty claim. He was helpful in that portion of the process. But when I was trying to give my mother a call (for part of the warranty process) he went off and started talking with his friends leaving me sitting there wondering what to do after I got finished with the call (I couldnt get a hold of her). I had to walk over to where he was and actually speak to him to get his attention because his back was turned to me. I work in customer service for Dick Hannah Acura of Portland as a service writer and to me leaving the customer wondering what to do and especially turning your back on them to talk to your friends and practically forgetting the customer is there is truly just not acceptable. Sorry.

Everything was great. Service too. But they forgot to give me the instructions for the phone going from a andriod to iPhone.

The employees are rude, and unwilling to help. Its a typical Verizon experience apart from that though. High prices for the best coverage. If you can, choose a different Verizon store. The one at mall 205 is much better.

Good service but costs so much more than other services

Went in there last week to pick up a Note 2. Got talked into a Galaxy S4 by the Sales guy. Two days later, the phone kept freezing up on me and rebooting any time I attempted to do ANYTHING. So I headed back into Verizon to trade it out for a Note 2, what I had originally wanted. Was informed I had to pay them $35, despite the merchandise not working. The manager at the time, Marcus, was a total jerk. The guy was passive and non-caring. Showed ZERO concern for a customer problem, and when I called him out on it, he invited me to leave the store. That guy does NOT belong in management. To let this guy being the final stop for many customers with issues leaves a very poor image of the company and location. I ended up paying them the $35, then when I got home I called the Customer Service line, explained what happened and how I was treated by Marcus, and they did not hesitate to credit me $35, so A+ for the people at the 800 number. Marcus and the Gresham Station store? You get an F.

The reps talk sh!t behind your back customer service wasnt any better when they were talking to your face

I bought a new iPad and iPhone 8 Plus chargers etc about 2 weeks ago from Justin. He was amazing. My daughter took the old iPhone to Xfinity where they did not wipe it clean but changed my password causing a mess. We went in to Verizon Gresham and the technician appeared only half interested in helping. I don’t feel there is interest in helping customers with service, only sales. I’m very disappointed.

Lets was exceptional! She helped my husband and I get everything we wanted and transfer data with no problems!

Fantastic customer service! I would highly recommend this location and the sales team if you want fast and efficient service without anyone trying to sell you extras!!!

Cool place to get a new phone very helpful

Gresham Verion has THE WORST customer service Ive ever experienced! They obvioisly dont care because there is really no way to complain on their web sites!!

My phone was giving me some confusing messages. The gentleman was able to fix it on about 3 minutes. Yeah me!

They are so wonderful and attentive. They were very patient with me and my lack of knowledge.

Quick and easy to sign up, now well see if I get the deals in the long run.

I recently visited the Verizon Wireless store in Gresham, Oregon to purchase a new phone for my daughters existing line. I was unsure of which phone to buy, but the older gentleman greeting by the door assured me that I would receive top-notch customer service. He recommended that I should look around the store while I waited my turn in line and particularly advised me to look at tablets since they were on promotion. My husband has our familys tablets under his multiple layer Verizon Wireless business account, so I didnt have a desire to purchase a tablet, but I looked at them anyway so as to not be rude. When my turn came up, I was greeted by a heavyset, red-haired woman. Her name was Jen, if Im not mistaken. She approached me and asked if I was interested in purchasing a tablet. I said no, and let her know that I was in the store to upgrade my daughters line of service. She insisted now was a great time to buy a tablet, but I told her that our tablets are housed on my husbands business account, so I would not need to purchase one today. We began looking at phones and going over pricing. After a few minutes, she asked me again if I wanted to purchase a tablet, and at this point, I realized there must be a sales incentive on selling tablets. I politely declined and continued looking at the phones. We had settled on a couple of models and she showed me some accessories for the phones. I let her know that I would bring my daughter by to choose a case on the day she received her phone since I did not want to choose the wrong case. She seemed visibly frustrated by my response and continued to coerce me into buying a case. I didnt understand the urgency of buying a case on that day, when I could bring my daughter by the store when she received the phone and choose a case then. It was a nightmare situation until the sales representative advised me that I could find a better price on the device by shopping around. I was thankful that she mentioned this and thought maybe she wasnt just trying to sell me after all. I went to Best Buy, the Verizon Wireless on Eastman Parkway and the Verizon Wireless in Clackamas, Oregon. THE PRICE OF THE DEVICE WAS EXACTLY THE SAME AT EVERY LOCATION! I had spent unnecessary time searching for a lower cost. I did not understand why she made this recommendation for me to shop around when clearly the device cost was the same. I was frustrated. I ultimately decided not to upgrade at any location. I forwarded this situation to my husband. Due to this employees negligence, we will be switching all of our personal lines and roughly 3,000 business lines when our contract is due.

Better Verizon customer for 10 years only store I go to people are nice and helpful.

Treated me with courtesy,even when questions were simple for him,way over my head😀

So so, didnt have what I wanted, got something else instead.

Five stars for the customer service and Technical Support given by this Verizon corporate store

Dont switch from your carrier without knowing what youre getting yourself into!We have been Verizon customers for over 3 years now. My wife and I like Verzons customer service and coverage. This review is about bad communication and service we got at this store.We are helping my wifes parents manage their finances since their retirement this year. We saw the switch to Verizon and theyll buy you out of your plan commercials. We thought why not bring the in-laws onto our plan so we dont have to keep track of their AT&T bill. We walked into this Verizon store and the staff was nice enough. I asked questions about switching the in-laws over from AT&T. I felt like I was pulling teeth asking the sales woman questions about the program. Nothing was disclosed to us during the process. She didnt seem to be properly trained, but we never had any reason to believe a company like Verizon would have such a bad program. Its basically false advertisement.She told us the amount of credit they were getting for their phones. It was a rediculously low price, but we said its fine since they are still getting bought out of their obligations.Turns out you get the crap price they give you credit for your device deducted from the amount it costs to get you out of your plan and the rest is given to you on a Verizon gift card, which can take 12 weeks to get to you. No one discloses this stuff to you at this store. You might as well sell your phone online and get 5 times more for your device. Huge rip off and we still needed to pay out of pocket to get my in-laws out of their plans with AT&T.Good thing we have plenty of income and money in the bank to cover 2 bills for that fist month. People living pay check to pay check would get completely screwed with this program. Financially this is huge profit gain for Verizon since they will turn around and sell your phone for a profit and make money off you in the long run. If we were given the right information up front we wouldnt have gone through with the transaction.

I purchased my phone at this location and they didnt transfer my photos or contacts. I came back to have them complete the service and they charged me 19.99 and when I called back to confirm that price Seth an agent in the store quoted 9.99Never coming back again!

Verizon good people and helping us out and other people 😀👍

Very helpful and fast. I was in and out at my lunch break.

Convenient location. Phone products and accessories. Friendly staff.

We tried to shop at the store with my mother in law and couldn’t even get in the door. There was no parking close by and no disabled access!

I went into this location to upgrade an iPhone. And ended up being pressured to buy and iPad mini and a gizmo gadget. The store said they would be free only the monthly access line would be charged. I asked several if this was really free because I didnt want to pay $400+ on top of my bill. They assured me the equipment was at no charge. Ended up getting a $600+ bill a month later for all those charges. After several minutes of explaining what happened, they started to work out a deal to lower the cost. However while waiting for all of this to take place, the came back saying we cant lower like we agreed earlier because they thought I was talking about them behind their backs. Which wasnt true. I was just telling my husband how messed up this is. They accused me of saying mean things and said no we cant lower the bill. They only took off $90!!! From a $600+ bill. To be accused of wrongdoing and charging me falsely is outrageous. Im appalled Verizon did this and will not go back.

Absolutely the worst treatment. The employees talk down to you. Go with anyone else.

Staff here suck!! No help at all!! I was supposed to have my employee discount added 2 months ago and still nothing! Then they say do it on line!!! I would have given-⭐️ if I had the option!!

Robert was awesome. Thanks

30 minute wait everytime just for them to answer a simple question. Verizon doesnt have as good service as id hoped for.

35 minutes to get screen protectors!? Even though I told him, all I need is screen protectors for my Note 4. He told me sorry, 35 minutes. Not only did you lose my current business, youve lost my future business as well! Switching carriers as soon as I can if this is how you treat customers. Oh, the guy chased me outside to tell me to go to some other store.

Condescending staff who didnt believe the phone malfunctions until I showed them. Two hours later in the store they sent me away with the same malfunctioning device and zero assistance.

Really love this store and the employees

Terrible service to the point that management did not want to even talk to me and had a associate relay the message. If this is Verizons customer service model they are in trouble.

The lines are long, however the customer service provider was Good.

There employers were not helpful in twice and they brushed me off

Good service and fast

Awful experience here. Staff is very rude and unhelpful. Go to a different verizon store. They wont help with my situation.

Ended up going to a different store. This location gave me nothing but Attitude.

Not doing to bad considering theyre in the middle of a remodel.

Good service great product

Busy but well treated.

Very helpful staff

Less wait to see the President at the White House then getting a sim replacement at this location. Not first time dealing with long wait time here...

Be on your guard with the sales people

Okay service, expensive for what you get

Fast service, friendly reps