Rene does a great job helping to get your phone to work better.He is very customer oriented. Im in an area with little or no cell tower signal but in spite of that he was able to help.

Iván helped me, he was great. I had been trying different stores to resolve my issue for a month. Iván was able to resolve it in a few hours. Definitely will be driving from Battle Ground to Gresham to do my T-Mobile business at this location. Amazing customer service.

Sarah the manager was great. Helped me when I lost my phone and I was really in a bind. Losing your phone on a trip. Not fun. Thanks Sarah. You’re the best.

Sam and Ginger are amazing!! I came in an hour to closing and had to wait outside for 45min due to covid restrictions and they both were so helpful and stayed an hour after closing to help finish my new phone transfer. They are both the epitome of what GREAT customer service is!!

Manager didnt seem to know what he was doing.

Service was speedy, and the store agent did an excellent job listening to what I wanted and found the exact plan I was hoping for which saved a ton of money with reduced data needs. They walked through the process with me and made sure I could still use my old phone number at the end. Happy to have this off my to do list!

Difficult to pay my bill. It would be nice if you a payment machine.

T-mobile is AMAZING! I went in today to get my screen protector fix and Bohgdan (sorry if I misspelled your name) was phenomenal and took care of the issue quick. Thank you again!

Very busy....but great otherwise

The Tech went beyond the call of duty to satisfy me thanks

My mom has trouble understanding what certain details mean when selecting phone plans but Alexia from this location was super polite, nice, patient and extremely helpful! Alexia helped us choose the best deal for us to switch over from an old carrier and join T-mobile in the most painless and quick way possible!

Manager was nice guy to talk to but the atmosphere was not welcomed when coming in to a store with phone issue.

Fast, courteous and knowledgeable staff. I was in and out in less than 5 minutes.

They helped me with my critical dilemma of getting all 400+ contacts back on my phone!!Thank Goodness for their Excellent expertise!!..... I can Exhale now!!

I have never liked t-mobile. Horrible customer service. Im so disgusted with my experience. Went there to buy and upgrade my son & daughters iPhones. Will never go back to this store. I wont be returning to any store! (T-mobile) I signed a contract with sprint.

One hour waiting, no problem solved

Dustin was a huge help in getting my account straightened out, even though it ended up meaning that he was on the phone pretty constantly for most of 2 hours.

If I could give them 0 stars I would. Most unhelpful and rude employee ive met. Refused to help us even though we had all the proper information and when he ran out of answers told us to stop paying the bill? What happened to customer retention. Shame I wasnt able to get his name. Very thankful for the customer service representative John Ryan who got our account squared away with little to no issue over the phone after dealing with this clown at the store. Do yourself a favor and take the extra drive to a location who wants to help and actually knows what they are doing.

Fast service.

Always good to me. Had them for 20 years.

It was terrible. They didnt have my screen protector. So they sent me to another store. That was supposed to have it. But they didnt. So they called another store. They said they had it. But i will call there before i go. Not to happy.

I love ther service, they were covid protective about everything and they are happy workers and always going above and beyond for their customers

Polite, expedient, thorough. Not pushy, didnt try to sell me that new gadget that I know I can live without. Thanks for the cosistancy. All employees act like they want to be there not like theyre doing you a huge favor to wait on you. Like other stores

Outstanding service. I had a Bad choice in phone insurance. Be sure you select the right phone service. The cheapest phone service is not always the best or cheapest in the long run.

You dont even realize how long its been til youre done because theyre great at keeping you occupied.Amazing staff, great selection, and if they dont have what you need they almost always have some sort of compromise.

They were helpful and quick!

Great customer service, nice staff!

Busy but friendly and knowledgeable staff.

The T-Mobile team was great to work with

Friendly staff, great deals and service!

Ive been with with Verizon for 15 years, never had a problem. I thought I would check out Mobile 5G. I was shown a map and assured my area was covered. The map is wrong and I had zero signal while my Verizon phone had 3 bars of 4G. The hassle, rudeness and time it took to return everything was unbelievably horrible and the manager and assistant manager are arrogant, bumbling idiots! Dont do business here.

Staff helped with the door which is nice. Very spacious and easy to maneuver my wheelchair. They took care of my problems easily. Friendly staff.

If you wanted to go to this place be prepared to wait outside for 30 to 45 minutes and no one will come and help you..i went to pay my bill and the guy told me wait outside someone with come and help you I was there almost 40 minutes no one came to help and the guy told me to wait when inside and start talking to his coworkers...

Received excellent service from Ginger! Shes been a lifesaver in helping me through the hiccups of switching over. I really appreciate her help and patience! Thank you.The store is nice, too

Always super nice and got stuff done in a fast matter

I was going to switch to T-Mobile from Verizon. I made the HUGE mistake by starting this process over the phone. After learning some details that was not shared, I changed my mind. What a nightmare to cancel !!!! I called for a week straight asking for a refund, managers were not helpful at all..... once I got the SIM cards in my hand, I went into the store near me. Samantha at this store was amazing!!! She quickly jumped in and helped me resolve the issue of shipping my SIM cards back. So helpful, and I will be asking for her when I come back in!Suggestion: don’t use online or phone sales, just go into a store and save yourself the hassle and stress!

This place its awesome, people who work there are really cool and professional...

Happened to know the associate that assisted me... But heard similar good customer service with everybody else as well. Complete transparency, no hidden fees... Pretty straightforward. Heavily considering coming over from a competing cell provider.

Horrible, Disappointing & sickening .

Waited 20 mins in the hot sun so they could tell me they didnt have the watch i called and asked if they had. Drove one hour for nothing.

My Dad is not the most tech savvy person and we finally convinced him to upgrade his prepaid Trac phone. We had 20 minutes before a church event so we went to this T Mobile store. It was very busy and the wait was going to be too long given our time constraints. However, Dustin the manager still found a way to get us the information we needed and made us feel welcome.We came back a few days later and Rene walked us through the whole process of switching. He was knowledgeable, friendly, and funny. When it came time to port the number Dustin and Rene had to trouble shoot a difficult Trac phone process. Rene spent hours working with Trac phone to deal with the fact that my Dad didnt have the account information. He did all of this after we had left and kept us in the loop through the whole process.I dont live close to home so it means a lot to know that my Dad can go to this store and get help using his new phone in a such a warm and welcoming place. Hats off to Dustin and Rene for helping make this a special Christmas present.

☑️ TMobile crew at Gresham Store, theyre great workers and very polite towards my self and others, I noticed!Thank you very much! (Phone service as well),! ♥️

It was good

Great customer service from Krista! Very straightforward, open, and up front. No attitude, and went above and beyond.

Samantha helped our military family combine service plans. She was so patient and after many questions, concerns and rabid trails she solved all our problems with a smile on her face. This store was so helpful and reassuring that good customer service still exist :-) Thank you Samantha and T-Mobile!!!

I have been using this store for years now. Staffing has definitely improved. Customer service is great! Good phone selection too!

I really like this branch. The location is ideal and the staff knowledgeable and friendly.

We have little to no inter action with people anymore and to charge someone to pay a bill really you all suck if you do that. Are we all just machines and so unimportant that we need to pay you to talk to us. You already get a pay check to do your job. So why are we paying a fee to speak to someone on the phone. In the future i guess we will not have mouths. Or maybe even faces just fingers and eye balls to type and look. No talking a tube for food. All you companies need a wake up call

If you guys offer A deal on phones. Should you guys provide detail on what we shouldnt do or else we will lose that deal? If I sign up for your special deal, should I get documentations of proof I have the special deal?T-Mobile: No why dont offer that.This is kind of ridiculous, T-Mobile has alot of problems. This is not my first Rodeo. Was trying to open a Line, but I am doubtful of T-Mobile. Feeling like a Discourage Customer..

The gentleman that helped was great!!!

Awesome service everytime I go in. I recommend Rene. He is awesome and is always so helpful and recognizes us each time we come in. Everytime we are there we could sit forever and just chat with the employees. Customer service has gotten so much better the last few years at this location.

Brandy is freaking amazing. Super helpful. She made sure we had all the answers and information when switching to T-mobile.

Gotta say that the Service provided by Cristian Vazquez was superb. Knowledge and care was off the hook. Highly recommend.

After a horrible experience at another T-mobile location (found out that this was just a licensed store and not a Factory T-Mobile store) Brian at this shop was the complete opposite. He got my phone for the new one I wanted, fixed a weird snafu in our plan and got my screen protector installed in less than 30min. Upload all your media to the cloud before you take a phone in to trade up. Then youre not waiting around for an hour like a schmuck while all your stuff is transferred. Best mobile carrier experience Ive had in quite some time. Thanks Brian!

Worst T-Mobile Store You could ever Visit! The manager Matt is crazy and is racist! He himself is African American and kicked me out of the store for being white and not talking to his representative right. The manager literally didnt lift a finger to help he came and he started teaching me how to speak. T-mobile has a ton of liars. When your connecting service youll think your getting the best service until it comes to the bill.

Was with a friend. Brandy, the representative, was kind, thoughtful and very knowledgeable. Highly recommend her

Ginger was very accomodating and helped us with our bills.

Very rude never been treated like that I will not go there again

Great service from Adam. Thanks a lot for your help!

Good and smart staff

This rep did an excellent job in helping me purchase a new phone . She answered all of my questions and I was out the door in less than a half hour. Couldnt have been any better than this.

Great assistant manager. Good customer service. Questions answered

The music is beyond aweful, Rockin Robin was playing when we walked in. The staff was slightly over eager, 3 staff members simultaneously greeted us ! The person that helped us was efficient yet seemed bored with his job. T mobile is the lowest price of the big 3, which is why we use them (no other reason).

Came to get a new phone for Mothers Day. Steve provided excellent service. We were on our way in under 15 minutes.

Very helpful with issues I had on my phone. Staff is great.

They are very knowledgeable and will answer all your questions and they will show you how to work apps on your phone if you are having an issue with it

Very poor customer service. They were so busy they kept walking off before finishing up with us and kept pawning us off to other people working there. Unfortunately, the store manager was of no help after we expressed our dissatisfaction. Losing a long time customer due to our bad experience with SEVERAL people at this location.

They are always very helpful and always answer my questions that I have

Polite staff for me what I wanted fast and no headache.

Great service, never have to wait like verizon down the street.

T-Mobile is the worst. I made a payment at a T-Mobile store and declined a device upgrade and the salesperson was such a jerk. I found out a week later that my caller ID had been changed to Drew P. Weiner and another line was changed to ic Weiner. Screw these guys.

Great service. Employees are very helpful

Great location for quick stops ... Well Staffed ... mBs ...

SALESPEOPLE AT THIS LOCATION ARE LIARS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I WORK WITH SAM AND THOUGHT SHE WAS GREAT SO I CONTINUE TO DO BUSINESS WITH HER WHENEVER I NEED SOMETHING DONE IN STORE. THE AMOUNT SHE TOLD ME I WOULD BE PAYING IS NOT EVEN CLOSE TO WHAT THEY ARE TRYING TO WITHDRAW FROM MY ACCOUNT!!!! THIS COMPANY IS FULL OF CROOKS. PLEASE LOOK IN TO A DIFFERENT SERVICE PROVIDER!!! TMOBILE WILL PROMISE THE WORLD UNTIL IT ACTUALLY COMES TIME TO PAY FOR YOUR BILL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Brandy was amazing with customer service, very pleased with this location.

Even though they were busy, my transaction was quick

Have always had great experiences here.

Very helpful staff, but always seems to be busy

Unprofessnial and unwilling to help with my issue. I have gone to many tmobiles, and this is by far the worst...the manager was the worst out of all of them, and did not even lift a single finger to help. Thanks T-Mobile.

Some salespeople may not be as knowledgeable as others. Other than that not really a bad store.

Horrible experience at this store. Customer service is lacking when it comes to something that serious

Great service every time

I wrote a review on Google and am wondering why it didnt show up yetI had three very bad experiences this this store.I gave it a zero

They are always friendly and professional!

Very good company good deals

Great service, friendly staff.

I told a 14 year old kid to fix my phone and he did but the costumer service couldnt fix it.

Worst customer service and very irresponsibleGiven complete wrong information and misguided on plan information.

I dont know why I pay for insurance when you cant use it in a timely fashion. They say whatever they need to do to get you in the door but once they have your money it seems like they dont care.

The waits times are generally 10 to 15 minuets

Took my mother in law for a spin on her wallet and she is on disability.

Worst customer service they put my screen protector on wrong and they wont replace it. Was a couple days past a return policy. But I wasnt returning it is wanted you guys to do your job

Nice people. 😘😘😘

Very bad Customer service!!!!!

Great staff

Always helpful

Outstanding service

Very helpful

Poor customer service

Great