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Mattress Firm Hedwig Village
9411 Katy Fwy, Houston, TX 77024, United States
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Mattress Firm Hedwig Village
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Mi
Review №1

I would definitely recommend this mattress firm the sales men here are very knowledgeable about the mattresses. They are not just out to make a buck they really try to help you make the best buying choice. My wife and I got such great service from John that we went back again to buy another mattress set.

Ma
Review №2

I am so pleased with my purchase. My first mattress had slight damage (because I bought a floor model) but the delivery guys found it before unloading and brought it to my attention. John was able to find me the same exact mattress in Austin and had it to me by the next day. He went above and beyond to make sure I had my mattress, and loved it, as soon as possible. I have bought 3 mattresses from Mattress Firm and had a pleasant experience each time! HIGHLY recommend! And a special thank you to John!

Br
Review №3

Always a pleasure to leave a positive review when you’re rendered amazing customer service. I told John M what I was looking for and it was the quickest, easiest transaction ever. He didn’t try to “sell” me at any point and made sure that I got the best price available. I’m all about efficiency and we seemed to be on the same page in that arena. Totally recommend reaching out to John if you want someone knowledgeable, who won’t waste your time.

Jo
Review №4

We went into this store only to test the purple mattress. Fortunately we were assisted by John, who was very professional and knowledgeable about all the products. His expertise allowed us to come to a conclusion on which firmness to choose, and his sharp awareness to understand what type of customers we were, helped seal the deal. Needless to say, we will be back here for more purchases, whether it is for accessories, beds for our children, or sending referrals.

Ca
Review №5

I had the best mattress shopping experience at the Hedwig Village Mattress Firm location. Eric was very knowledgeable and he listened to me. Very quickly he steered me to the mattresses that met my needs . I was able to purchase two great mattresses and adjustable frame. I highly recommend Eric and Chris at this location.

Je
Review №6

I never write reviews but today was different! We came into the store just looking. My husband sleeps way different than me and I was so nervous we would be taking a brick home because of how firm of a mattress he wanted. John McCarty was our salesman and what I loved most was his passion for great sleep. He didn’t sell us he educated us. He talked to us about the pillows to all types of mattress. This was an awesome experience!! I highly recommend John and Mattress firm! Thank you again sir!!!

Cl
Review №7

I would give 10 stars if it was possible my husband and I recently visited Mattress Firm and I just wanted to leave a review because we were very pleased with our purchase. Make sure you ask for John when you visit this store he is very knowledgeable,helpful, professional, caring and efficient he did everything he could to get us the mattress we wanted to buy I cant thank you enough for all your help. I will definitely come back soon.THANK YOU JOHN !

Al
Review №8

Had the BEST experience with the Store Manager, John McCarty at the Hedwig Village location. He was extremely helpful and polite throughout my entire purchase! Best buying experience- BY FAR!!! Delivery was smooth and fast! Absolutely in love with my new Purple Bed, Pillows, Sheets, & Mattress Cover! Highly Recommended, go in and ask for John!

Li
Review №9

I hardly ever leave reviews but wanted to share that I have always been so pleased with the customer service at this location. Today was my latest excellent experience. You see, I have an older bed frame passed down from my grandparents, and the frame is unstable and therefore no longer supports slats. When shopping around at furniture stores, no one had a solution. When I walked into this location, within five minutes Store Manager John McCarty was able to help. I have to say he is also incredibly knowledgeable about not only the products at this location but mattresses and bed frames in general. You can tell he truly believes in what he does for a living, and that’s why I decided to make my purchase today at this location.

Br
Review №10

The sales opened up 20 minutes early for us and had us out in 15 minutes, very helpful and nice

Dh
Review №11

I just completed the purchase of my Tempurpedic mattress. The process was seamless. John McCarty worked with me and gave me THE absolute BEST service! He was knowledgeable and he helped guide me toward a decision I am glad I made. Jonathan helped me with the finishing touches in completing the process and I could not have been happier. The staff here is top notch!! Thanks guys.

Am
Review №12

John was very knowledgeable and narrowed my choices down so I could find what was most comfortable. Then he steered me toward a great deal on the mattress I wanted! Very easy stress free experience. Highly recommend!

Jo
Review №13

I just have to let everyone know about the awesome shopping experience Mattress Firm is. The people make the business great and at Mattress Firm 👍 I can say the sales people make this true. Hands down this mattress store has the best selection. I never thought a mattress store could make such a good impression.

Mi
Review №14

Sales associate was excellent. He was helpful without being pushy. The process was hassle-free and I am happy with my mattress.

Je
Review №15

It’s been about two weeks and we’re in love with our luxe adapt and ergo base. Thanks to John we found the perfect bed !! He was so helpful, he found the right bed for us based on our sleep preference. Simply the best customer service. I never experienced anything like this. I never have back pain anymore and the massage feature puts us right to sleep along with my almost two year old son, which makes it easier to put him to sleep. We wake up well rested and refreshed every morning. Such a wonderful investment! We also loved the sleep kit, such a thoughtful lovely gift and addition!!! Thank you !!

je
Review №16

The service at Matress Firm is amazing. They ensure your needs are met. Highly recommend!

Na
Review №17

I was so impressed with the manager’s knowledge and patience in educating me on the different types of mattress construction. I chose the queen Tempur-pedic with adjustable base and had the best nights sleep I’ve had in a very long time. No pain or back stiffness when rolling over or getting out of bed. Excellent service down to delivery and setup. I highly recommend this store.

Ed
Review №18

John McCarty was the most knowledgeable person when it came to purchasing my mattress. We can tell he’s had years of experience. I bought a mattress for my mother in law, she has had hip replacement surgery, and John found the perfect mattress for her. Shipping was easy & hassle free. I always appreciate quality service.

Ha
Review №19

Michael was wonderful! He was very informative and guided me to various options based on what I was looking for in a mattress. After going back and forth between a few options, I’m happy with the mattress I ended up choosing all thanks to the customer service!

Ed
Review №20

Thank you John McCarty - This man deserves a raise, a real sleep expert. He knows his stuff, he was able to guide me and help me navigate through all the options available based on my need and sleeping issues. Im really enjoying my new Tempur-Pedic mattress and pillows. Im definitely seeing improvement in my sleep and keeps me cool throughout the night. Thank you John!

te
Review №21

Michael was very knowledgeable and made my mattress shopping easy.Would highly recommend him!!

Da
Review №22

Our experience with John McCarty and the Mattress Firm team has been phenomenal. We had originally purchased a mattress from another company and the delivery kept getting delayed, and Mr. McCarty got in contact with us and said Mattress Firm has the inventory, I can have a bed delivered to you in a couple of days. He was in constant contact with us, giving us updates, answering all of our questions. Mr. McCarty is detailed oriented and clearly cares about his customers.

Ma
Review №23

John was a huge help for us. He listened to our needs for a new mattress and gave us several suggestions to try out. We ended up with a new mattress and an adjustable base. It is extremely comfortable and we are sleeping so much better now. Thanks John!

Se
Review №24

A great experience! I was looking at buying a mattress online but decided I ought to go lay on a few to figure out what I liked and didnt. I wound up going with a Serta iSeries 2000 over anything I saw online from bed-in-a-box brands because of the extra savings I was able to get. Johnna was such a huge help! Not pushy at all and even encouraged me to wait to place an order until the Labor Day deals were all available to make sure I got the best deal I could. Saved over $1,500 off normal pricing and walked away with a mattress, adjustable base, and delivery/haul-away for pretty close to what I was expecting to pay for just the mattress online.

Ra
Review №25

I needed mattresses for my daughter and myself. John walked us both through the process to ensure we each got the perfect combination of mattress and pillow. The price was within my budget, and the entire process was seamless. Thank you, John, for a great purchase experience!

Oh
Review №26

Highly recommend John McCarty. Have purchased three beds from him over the last two years and he has always gone the extra mile to deliver great service. Even purchased a bed in Texas for college student on the East coast. John seamlessly facilitated the the sale and delivery. I will definitely utilize John’s knowledge and expertise when I need my next mattress purchase.

Da
Review №27

I was impressed with the salesman. He was very knowledgeable when ever we had a question he was ready. Not only did he have the answer he fully had the question. He was able to put us at ease. It was like visiting with an old friend that was going out of his way to make sure we got the proper sleep we needed

Di
Review №28

I was there last week, they gave me many options and discounts I love it I recommend it 100%, I went looking for a mattress and came out with a base, mattress, sheets and pillows and cover!

Mi
Review №29

While looking for a new mattress, Chris Blanchard at Mattress Firm was extremely knowledgeable and listened to my needs. He showed my wife and me what he thought would be helpful to our needs. The mattress was delivered the next day and was exactly what we needed. The service and knowledge from start to finish was excellent

As
Review №30

The store manager, John, is awesome. Helped me find the perfect mattress without rushing or pressuring me into any purchase. I left that day with everything I needed and did not have to wait. Go see him for anything you need!

aa
Review №31

Couldn’t have asked for a more thorough and seamless experience. Buying a mattress can be a little stressful in making sure you get what’s right for you, and John was really patient with his process of finding me the right one. It was very reassuring not feeling like you were being forced to purchase something. I’d highly, highly recommend this store...and ask for John!

Sh
Review №32

Even though I live in Southern California I chose to purchase my mattress through John McCarty. I didn’t even give it a second thought because of how knowledgeable he was when it came to picking the perfect mattress for my growing child. He went into depth of all the benefits it would have. I was so confident in his decision that I didn’t even give it a second thought and I’ll tell you what…..I have NO regrets whatsoever. I will forever be purchasing my mattresses through him and I will be recommending him highly to everyone!!! Thank you again John!!! You made me forget that I’m normally very indecisive. Lol!!!

Ta
Review №33

Great experience buying what I wanted and needed! Did not feel pressure, but felt assured I bought what was best for me and left feeling like a weight had been lifted. John was awesome and very knowledgeable. I would recommend shopping here if youre looking for a great shopping experience on a not so little purchase. Special shout out to Mike who was also very nice and ready to lend a helping hand as soon as I walked through the door.

Je
Review №34

Really appreciate John McCarty at Mattress Firm. His professionalism and customer service was AMAZING! At first, I was skeptical of purchasing a king size mattress and frame online but John’s expertise and patience put me at ease. He made the whole process so simple and smooth. I was more so impressed with how he listened to my concerns and found a solution to make me satisfied. Kudos to John for his unfailing assistant with picking out a very comfortable mattress with the right firmness for my king size bed.

Ha
Review №35

Great customer service! I needed a new mattress for my son and I needed it fast! I recalled how pleasant my experience was, just over a year ago, when I purchased a mattress from John McCarty. I was delighted again, with how calm, kind, and helpful John was. He listened to what I needed and helped me choose the best option. I did not have time to do a lot of research but I wasn’t worried because I knew I could trust John to help me pick out the right mattress within my price range.

dm
Review №36

We purchased tempur pedic beds with adjustable base yesterday and was very happy with the service at this store. ROSIE, in particular was very helpful and took time explaining and answering our questions.She was pleasant and provided an excellent customer service .Thanks Rosie!Highly recommend this store - Hedwig Village location in Katy, Texas

Bi
Review №37

I experienced great customer service by John! He really knows about mattresses and made sure I chose the right mattress for me. He asked me many questions and explained everything in detail. If you are looking into buying a mattress at this place, look for John! He will help you 100%

Bl
Review №38

Great service, hospitality, product, response, and most importantly price. Mattress Firm offers the best product for your budget. You would not beat their options or pricing at Costco, Living Spaces, or any other manufacturer or seller of mattresses.My family and I are very happy with our recent purchase. John is very knowledgeable about all products and services, and provided an experience and price that caused us to cancel a large order with a competitor and choose them. Honestly, John helped us realize how much we were missing out on with product, delivery, and options, all for a price that no one could beat. They will be my #1 choice in mattress selection for some time to come.

Lu
Review №39

Great service, and quick process. We walked in worried about the process of buying a new mattress for the first time in 9 years. Thankfully, Chris made everything as quick and easy as we could have wanted. He made every choice we made feel comfortable. We selected a great mattress, and got some great deals on additional items that we know well benefit from for decades to come.

Du
Review №40

Jonathan was very knowledgeable and patient. He reassured me that I wouldn’t find a better deal with such a great mattress and I have to say he was right! This mattress is perfect amount of soft yet firm (medium) without me sinking too low or having pressure points. Slept like a baby :)

Ke
Review №41

John McCarty provides the best service. Always knowledgeable and helpful. He goes the extra mile and that counts in today’s world.

Ja
Review №42

Great experience with knowledgeable team. John knew about all the technology involved in creating every mattress sitting in the store and his customer service is first class. If you are considering a purchase, definitely recommend paying him a visit.

Ez
Review №43

Today my wife and I went to Mattress Firm Hedwig Village to purchase a mattress. Their entire staff was so friendly and helped us upon arrival. We waited for Rosie to translate and she was so helpful. She answered all our questions and made sure we were happy with our purchase. They even arranged delivery of our new mattress which was quick! We can’t wait to have a good nights rest thanks to Mattress Firm Hedwig Village! I 100% recommend this location for all your mattress needs!

Su
Review №44

From California to Texas! Words cannot express our gratitude for John McCarty. My husband and I are newly married and we had different ideas on comfort for our new mattress. We shared our individual wants with John and he gave us options to try. He found us the best mattress that we both love. We were concerned about the price but John gave us several purchases options and explained each throughly. We not only got a great mattress but we also got it at a great price. Distance did not stop John McCarty from providing us with the best customer service. Much love from California to Texas. -Rafael & Sunday Dominguez

Kr
Review №45

John is the best!! Super knowledgeable, excellent service and response. Always gets me exactly what I’m looking for at the best price!

Br
Review №46

Had a great experience with the Senior Store Manager John at Mattress Firm, he had great energy and knowledge about everything in the store and online. He was very attentive. I will definitely be back to purchase again in the future. Thanks John!

Ja
Review №47

From start to finish the costumer service was superb! The Purple 2 was a recommended along with 4 other additional recommendations. All great recommendations but Purple 2 captured every aspect I was searching for in a mattress.THANK YOU JOHN ... you made this process stress free!Cant wait to receive my delivery!

Ka
Review №48

Chris could not have been more helpful or knowledgeable in guiding me in choosing a mattress. Thank you!!

Tr
Review №49

I had a great experience as I was educated about the different technologies for each mattress.John, the Manager was able to answer all my questions.The staff, including John was very professional and very knowledgeable about the products.I even refered a few people while I was purchasing my own mattress.Thank you again!- A very happy customer!!

Br
Review №50

I had a phenomenal experience with John McCarty at the Mattress Firm at Hedwig Village! John was referred to me by a friend in Houston. I was a bit skeptical to purchase a mattress through a representative in a different city as I currently live in Dallas. However, John was absolutely amazing and quickly showed me there wasnt anything to be skeptical about. His recommendations were tailored to my needs and wants in my next mattress. He was knowledgeable of all of the brands available to me and walked me through narrowing down my choices. John was extremely patient with all of my questions and as I straddled the fence on which mattress to chose. He ensured I understood what to expect from each mattress over time. John also explained all financing options and incentives included with each brand. Not to mention after my mattress was delivered not only did John check in with me to see how the delivery went, but so did another store manager! I also received a gift from Mattress Firm a few days after my delivery! Which I thought was pretty great marketing to stay connected with clientele! I would recommend John to anyone!

Cr
Review №51

Wow! We got in touch with John McCarty at Mattress Firm and Im so grateful for all his help. He walked us through purchasing our guest bedroom queen bed! We cant wait to set up our new house! Thank you John!

Ge
Review №52

Jonathan was amazing, very helpful, and able to find us a mattress quickly because we had to be somewhere soon. He knew what he was talking about. I had a new mattress in no time!

Sh
Review №53

Awesome job I was very impressed!!! Thanks again for helping us out on our new set up

Va
Review №54

My experience with John McCarty, He really knows about mattresses and made sure I chose the right mattress for me. He asked me many questions and explained everything in detail. I am really excited about my new mattress purchase! Thanks John!

Gh
Review №55

John McCarty was absolutely one of the best salespeople that I have interacted with. I am a salesperson myself so I have very high standards when I am making a large purchase and I am depending upon a salesperson to guide me through the purchasing process.He was patient and knowledgeable. John listened to all of my concerns and most importantly my needs as a customer and he delivered. He exceeded my expectations and I absolutely love my Tempurpedic mattress. Thank you John!Gheara Nemons

Je
Review №56

John McCarty took good care of us & great customer service. and the delivery was great. Definitely will be back!!!! 5 stars!!! I’ll definitely also recommend this place to everyone I know.

la
Review №57

Such a great experience! You guys made it so easy. Thank you!

Am
Review №58

I have had only good experiences from the village memorial location. They are very welcoming and helpful with any questions I had.

Ma
Review №59

John, the manager, was absolutely AMAZING!! He took the time to educate me on all of my options and was extremely patient with me bouncing from bed to bed until I finally made a decision; which took me over an hour. He gave me his full attention and really helped me make an educated decision. He also helped me understand all of my financing options. Rosie, at the front desk, was also very friendly and welcoming. I recommend this store to everyone!! The service is well above what I expected. Personally, I chose the Tempurpedic hybrid with the adjustable base. It will be delivered and set up tomorrow. I can’t wait to get a good nights sleep.

Ia
Review №60

Christopher Bradshaw Was super helpful and helped us knock out all our needs. Already have a plan to come back again.

Ke
Review №61

I have a Chiropratic practice in Houston and have helped patients find better sleep with mattresses and pillows for 26years. The Tempur-Luxe cool breeze mattress is the best nights sleep I’ve ever had. I combined their Cloud pillow and I’m the happiest, well rested doctor of Chiropractic ever! Thanks John McCarty for the best experience start to finish!

Le
Review №62

Excellent service by Area Manager, knew the details and price point.

Lo
Review №63

John was amazing, got what we wanted in and out, and best service ever!

be
Review №64

The customer service was amazing and they really gave us their undivided attention!

Ma
Review №65

What a wonderful experience I had purchasing my mattress at the Hedwig Village Mattress Firm location. John McCarty was my sales associate and also the store manager. He was fantastic. He was very informative about the different beds I was looking for. He was able to help me find the perfect mattress and also helped me stay within my budget. Recommend this store and John highly. Ask for John McCarty when you go to purchase a bed at that location!

Mo
Review №66

My husband and I had a great experience shopping for mattresses. Joanna really listened to what we need and suggested great options in mattresses. She helped us think of what we need in a mattress now and during the life of the mattress, based on our health/age. Joanna is very knowledgeable of the different products they have.

Co
Review №67

Visited Mattress Firm Hedwig Village to find a new bed for my son. John was extremely helpful, knowledgeable, professional and personable. He worked diligently to meet all of my requirements for both the product and the price. The customer service in the store is excellent and I would personally recommend Mattress Firm Hedwig Village to anyone shopping or even if you just have questions.

Yv
Review №68

Mr John McCarty suggested that I go to a store near me and try the different brand of mattresses so We did, we came back to John and explained to him what we were looking for and with his help and expertise we were able to purchase two cal king beds and box springs, not only did John help us with the purchases we were able to get the financing to meet our needs as well as great pricing, John McCarty is the ultimate sales person, kind not pushy, patient and very knowledgeable of the products I couldn’t have ask for a better salesman I would definitely recommend mattress firm to all my relatives in Texas, I’m from California and very bios, thanks to my nephew John McCarty.

Al
Review №69

The store manager John McCarty is the best. He was very kind to my mother and I. Took his time and showed us all the mattress types and explained everything. I highly recommend this mattress firm.

Jo
Review №70

Absolutely incredible experience! Never bought a high-end bed before but John.M was our salesperson and took us through the process in a no-pressure and educational way. We love our bed and the deal we got and we would highly recommend the store and John to anyone else in the market!

Ma
Review №71

Michael helped me find the perfect mattress along with delivery and set up all for a super reasonable price!

zi
Review №72

Miss Johnna was so awesome and so funny. I went there with my fiancé not really knowing what we wanted and She guided us so well, we found such a dreamy mattress. She is the best sales person I’ve dealt with in a while, no pressure, not pushy, just pure expertise.Thank you again if you read this❤️.

Bu
Review №73

My second visit with Chris, always helpful with tons of knowledge about all and goes out of his way to find what will work best for you. Will be coming back again.

Ma
Review №74

AMAZING 🤩 COSTUMER SERVICE!!! They helped me in any possible way they could ! I greatly appreciate the manager and the sales person Christopher for his kindness and amazing service! Thanks again for everything!

Si
Review №75

I received an excellent service and was able to buy a bed at a convenient price. The staff were friendly especially my salesperson, Mr. McCarthy, he was very helpful and kind to us.

Mi
Review №76

The place was very nice and friendly (smelled good too!). Great customer service! Will buy from there again.

Ok
Review №77

John and the team could not be more helpful, we visited the store many times making many changes and they were always patient and courteous. Very clear explanations on the features of the beds as well as the advantages of some versus others. The 0% financing cannot be beat and John was more than happy to update our estimate in person, via email, text and over the phone until we made a decision. This is definitely where I am buying all my future beds. Not Mattress Firm... Mattress Firm Hedwig Village.

An
Review №78

I cannot say enough about the store manager, John McCarty. His customer service was more than I could have ever expected. I truly felt as if he were working for MY best interest. He went above and beyond my expectation. He was attentive, really listened to my needs, and worked hard to find the exact mattress I not only wanted, but needed. I am looking at moving out of state. With that said, I will continue to come back to John, no matter where I live. Ask for John! You wont be disappointed.

Ji
Review №79

Very knowledgeable staff and very helpful in explaining the options and what services they have.

Ad
Review №80

Great experience! In and out of the store in 15 minutes. Got the mattress same day. Highly recommend!

Er
Review №81

John was excellent. He made sure I found what I was looking for and the best fit for me. Explained the process and all the details about the differences on the mattresses.

ma
Review №82

John Mccarty is the best sales person I have ever worked with. He got us one of the best deals possible. Not only that he was available anytime you message him and will resolve all our querie. He also followed up multiple times to make sure everything was setup properly. We had a part missing because of some issue and he got us that part the very next day.He is definitely an asset to have in this company and I will definitely reach out to him next time for anything related to mattresses.Very happy

Je
Review №83

Jonathan was very personable and helpful. Also worked to maximize my savings and was genuine in ensuring I got the right mattress for my needs. Definitely recommend him and Mattress Firm.

Er
Review №84

We weren’t expecting to buy a new mattress today and in the “looking” process only. John was very knowledgeable and very nice answering all of our questions and trying out multiple brands and types of mattresses. I also really enjoyed how John did not pressure or push us to buy, feeling his help was genuine in our search for a new mattress. I will be going to any store he is a part of in the future. Thanks to John and mattress firm for our better sleep ahead!

An
Review №85

John was amazing and I would highly recommend. We were in the process of buying a Tempurpedic mattress but had some concerns and questions. John answered everything knowledgeably and made us feel comfortable. I live in San Antonio and he made sure to send everything in writing to make sure we felt at ease, he simply went above and beyond. I want to reiterate that I live in San Antonio and I got a few more purchases to make and I will be doing them at this store in Houston.

Ni
Review №86

Excellent experience! John McCarty helped us out through our shopping and made us feel fully equipped with all information so we could make the best decision for our sleeping needs. Thank you so much!!

ge
Review №87

Great customer service. Very knowledgeable team!

Da
Review №88

Michael helped us find the perfect bed for our budget. The process was smooth and painless. Definitely recommend!

ba
Review №89

Gary was awesome! This was our first time buying a quality mattress and we had the best experience. I came in, told Gary the budget I was working with and what my preferences were and he respectfully took me to several options that fit my description. No harassment, no pressure, just quality assistance. The buying process was also quick and painless. Highly recommend this location for anyone who needs help and doesn’t necessarily know the ins and outs of mattress shopping!

Ja
Review №90

Had a great experience working with John McCarty at Mattress Firm. He gave me straightforward advice and followed up to make sure everything went smoothly after the transaction. Not only that but he identified that the bed I purchased was running behind schedule. Knowing that I needed it right away, he located a comparable bed that could be delivered on time. Just a fantastic experience all the way around.

Je
Review №91

I am so pleased with the help I received at this location, and I cannot be any happier with my purchase. I was helped by a gentleman name John, whom I was referred to by my sister. I came in knowing a general idea of what I wanted. I was looking for a specific brand, in a certain firmness, and with a decent adjustable base. I appreciated him educating me on the different models he had available, and there was no surprises when it came to down to the final print of the sale. He also walked me through options for pillows, mattress protectors, as well as warranties for the adjustable base. I never once felt pressured which made the entire experience smooth. He was honest, and I was not overwhelmed with information overload.I’m so excited to sleep on my new matress, and can’t thank John enough for the awesome service and quality customer care! I definitely will be referring all my friends and family to him! What a gem to work with! Needless to say, I’ll be purchasing all my mattresses from John from here on out!

Jo
Review №92

If you are looking to purchase a mattress, go see, John McCarty! He is the best salesman around. Very knowledgeable, personable, and super helpful. He doesnt pressure you just to make a sale, he thoroughly explains everything, he takes pride in his work, and he does his best to make sure every customer is well taken care of. I highly recommend.

Ra
Review №93

Thank you John for helping me through this process! He helped make this process so smooth and didnt try to over sell me either. I got a really good deal and he even got me the right bed that fits me. I even bought another bed from the store!

Dy
Review №94

Gary was very helpful and walked us through so many options! He helped us pick something in our price range with tons of features. We ended up with such a great deal, this mattress is going to change our lives!

Sa
Review №95

We were referred to Mattress Firm by a friend and he recommended John McCarty. He was fantastic! What customer service from the moment we reached out to him to the moment we left. We hadn’t picked out a new mattress in many years but John helped us make a great decision.. Thank you John and I will be referring Mattress Firm to all our family and friends.

Br
Review №96

My wife and I were treated with respect and friendliness from the moment we walked in the door. We never got pressured and most importantly we were listened to by their team. We specifically worked with Gary and he was both knowledgeable and patient with us, never rushing our decision. Outstanding service start to finish!!!

En
Review №97

I must say that John is by far the best salesman I’ve ever had. He gave us information about every bed and asked us questions to make sure we get the right bed at affordable cost. John is very patient and let us take our time on each bed and made sure we were comfortable while we were trying them out. If you ever come to this Mattress Firm I would HIGHLY RECOMMEND JOHN! I guarantee he will go above and beyond for you’re business like he did for us. I normally don’t write reviews but John did an amazing job on selling us a bed.

Je
Review №98

I am so pleased with the help I received at this location, and I cannot be any happier with my purchase. I was helped by a gentleman name John, whom I was referred to by my sister. I came in knowing a general idea of what I wanted. I was looking for a specific brand, in a certain firmness, and with a decent adjustable base. I appreciated him educating me on the different models he had available, and there was no surprises when it came to down to the final print of the sale. He also walked me through options for pillows, mattress protectors, as well as warranties for the adjustable base. I never once felt pressured which made the entire experience smooth. He was honest, and I was not overwhelmed with information overload.I’m so excited to sleep on my new matress, and can’t thank John enough for the awesome service and quality customer care! I definitely will be referring all my friends and family to him! What a gem to work with!

mo
Review №99

Walked in just to look at mattresses and after speaking with John, was able to purchase the perfect mattress within our budget and desired confront level! Be sure to work with John when going in for your mattress needs!

Ko
Review №100

I visited this location a few days ago to get a new mattress. Jonathan was excellent with customer service and he made sure we were taken care of. I received my new mattress 2 days later and the delivery staff were also very professional and they even took my old mattress out of my hands which was very convenient. Overall great experience!

Information
23 Photos
100 Comments
4.9 Rating
  • Address:9411 Katy Fwy, Houston, TX 77024, United States
  • Site:http://stores.mattressfirm.com/tx/houston/mattress-stores-houston-tx-150.html?&utm_source=Google%20My%20Business&utm_medium=organic&utm_campaign=GMB&utm_term=houston%20tx&utm_kxconfid=uflnw2ovk
  • Phone:+1 713-827-1388
Categories
  • Bedding store
  • Mattress store
  • Bedroom furniture store
  • Furniture store
Working hours
  • Monday:10AM–8PM
  • Tuesday:10AM–8PM
  • Wednesday:12–6PM
  • Thursday:10AM–8PM
  • Friday:10AM–8PM
  • Saturday:10AM–8PM
  • Sunday:10AM–8PM
Service options
  • Delivery:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Offerings
  • Assembly service:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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