Update 10/26/2021: The most important item is not yet fixed as of today.. The sun visor is broken, it does not stay up and creates a distraction to the driver. A safety hazard. Fixing this was promised verbally, unfortunately. The wetness in the trunk and water logged lining was never addressed even though it was brought to their attention several times before the purchase. I wished they had just said the car is being sold as is, and they only intended to fix things that were externally visible, we would have planned accordingly. Anyway, here we are. Not very pleased with the inconvenience of having to get the car to a mechanic. You need to do better AutoNation if you want repeat business.Original impressions: A great job touching up an already sweet car. Just a few items remaining which we will return to finalize, awaiting parts. I trust we will be happy with their service and looking fwd to it. Will update this in another week.

My husband took in his car for a new tire. All work ceased in the service department when everyone went into a meeting. My husband waited for over an hour and a half while they met. Finally, the other waiting customer complained and someone went out and started working. My husbands tire was replaced and after over two hours he was on his way home. But the problem did not end there. The next time he drove his car he noticed the hubcap was missing. He went back and was told he had done something to it. Really? They just changed the tire...perhaps they forgot to put it on or put it on incorrectly?? My husband is not a liar, and there is no way he did something to it. This was so unprofessional in my opinion, first making him wait while they had a meeting then calling him a liar. He is 75 years old and has no use for a used hubcap. They made him purchase a new one to replace the one that was missing. We do not recommend this service center to anyone. One star review.Update 9/3/21I indeed did call the general manager yesterday and he has yet to call me back. Therefore, there is no 5 star service. But, I did drop by the service department today and spoke with a service manager, Ray. He was awesome and took care of the problem the way it should have been taken care of a month ago. I appreciate the time he took to listen. Ray was 5 star, overall 4 star review.

Had the best experience with Hennifer Arias, as my Sales Associate. The Financing Was a breez

Great Service Christina, taking time to explain what my car needed for the first service check she answered all my questions. She was honest she let me know up front my car needs a oil change and service once a year,and my Mercedes only have 27890 but we both agreed to get it serviced it cost to drive a luxury car! I had a good experience at the NorthSide Mercedes service department better then the Southside dealership….. I will never do business with them again I will upgrade only with NorthSide Mercedes!

So thus is what my daughter walked out with in 1 night she paid cash 15,ooo.oo dollars she is in love and she had new service and everythings lovely

I want give a big thank you to Marko Milosevic and Edwin at Mercedes Benz North Houston. The experience from start to finish was outstanding. Marko is one of the most knowledgeable and personable Sales Professionals I have ever met. This was our first luxury vehicle purchase, and our expectations were absolutely blown away. Thank you to the entire team at Mercedes Benz of Houston North from the friendly receptionists to the outstanding finance department. Thank you so much for the experience. I highly recommend them.

Their service is ok didnt feel like any of the employees took any extra steps to help out everyone was kind of in their own worlds.

Good customer service 👍 I am very pleased 😀 I highly recommended.

I had my worst experience with oil change and brake pad replacement. I came here so they can inspect my car and give me the details about issues, however they did not even look at my car and gave me a copy of an old report.They forgot to change my brake pads, and told me my car was ready, and then I reminded them they need to replace the brake pads. They made a call and brake pad replacement took them only 5 minutes and I was charged $300+ for 2 brakepads. I dont think they did it properly, I hear terrible noises from my brakes.If you are charging customers 300 for a 5 minute work, at least do it right?This dealership is to scam people who doesnt understand about cars and repairs.If you have money to throw away and get terrible service, pick this place. Then you will have to find another repair shop to fix the problems Mercedes North Houston couldnt fix or created

They took good care of my vehicle which was towed there after it wouldnt start. Got it repaired at a reasonable price and they drove it back to my home. Appreciate the contactless service.

Mike the service advisor is always awesome. Been a customer since 2014 any problem ge solved them.

Jason has an amazing personality and he made sure that I was satisfied with the work performed.Thanks

Good job

Service is the best! They treat me with respect and let me know my issue was important. Celeste you are the best they made a great hire!

Very good customer service, quick transaction. Thank you guys, keep up the good work.

Godfrey Elder helped me with a vehicle purchase. He was helpful, responsive and straightforward. I feel like I got a fair deal and am very happy with my vehicle. Also Imran Sharf in finance was efficient and helpful. I live across town from Mercedes-Benz Houston North, but the trip was worth it. It was a great car-buying experience.

Good customer service and premium experience. Love the hot chocolate and brownies. They spoil the customer by giving a newer model loner every time your Mercedes goes in for service.

Right here the Best Service I have ever experienced

Great service but very expensive you get comfort and style pts tho

I was told I needed to change my brake pad; “they are as thin as a credit card” is what I was told. I bought parts and decided I would do the work my self, when I found my pad to have more than wrought life to last another 8-10 months. I have gotten services here before and two bad experiences is enough for me.

Want a Benz? Call and ask for Gordon. He makes dreams come true. The environment there is patient, comfortable, understanding and laid back. I found my AMG home. Thanks again Gordon

For being a luxury car service repair location, this place is not very good. I brought my car is for repair and was told they would contact me with the car issues and estimates. I did not receive anything for about 5 days. I made multiple calls only to be put on hold for minutes. If I knew they would take this long, I would have taken my car elsewhere.

My service writer came to greet me as I walked in.I explained that I had a check engine light and had no idea and they said no problem they will check it out.what was great that he walked around the Mercedes Sprinter chassis looking for any marks or dings to make sure that theyre not held responsible for any damage to the RV.They actually called me about three hours later to tell me the vehicle was ready that the battery cable had come loose and that trigger to check engine light.They even washed the vehicle no ones ever done that!!

Service department replaced my windshield, and when I got home to look at it more from the exterior I noticed they scratched and chipped the hood of my car!

Great friendly service, fresh coffee, and treats while you wait.

Alfonso and Ace are great to work with! Left with the perfect car at a great price! Thank you both for everything!

Love ❤️ it

The best place to buy a Benz in Houston. Anson is the go to guy to pick yours. After you buy ask for Isaiah when seeing up your service

Right off the bat, GODFREY ELDER made us feel at home in the Mercedes dealership! He took the time to truly understand what we were looking for and helped find the best fit for our lifestyle. If you are looking for a great car buying experience, I can’t recommend working with GODFREY ELDER enough! He loves working with his clients, which makes for a great buying experience.

I purchased a used car here last month. At the time of purchase I waited for quite a while for the car to be detailed. I was told they were back logged and that I could come back the next day, which was perfectly fine. I was given two keys at the time of purchase, however one did not work. My sales rep Stacy told me that they could not repair it, but to send her the invoice and she would reimburse it. I came back the following day, waited an hour for the car to be detailed and took it to my mechanic for inspection. The car did not appear to have been cleaned in any way, and my mechanic let me know that it was very out of alignment and had some dirty filters that needed to be replaced. I reached out to Stacy within the 5 day grace period post purchase for reimbursement on the key repair as well as to discuss the additional issues. I never heard a response after several attempts. They raved about their inspection process and the guarantee that all cars were in excellent condition. I was really disappointed in the customer service I received.

Very professional. Performs good maintenance work. Jason Fleeks is an excellent advisor.

Great service. Tire pressure was off.

Godfrey Elder was fantastic to work with while purchasing our new car. Godfrey Elder was knowledgeable about the car we wanted and answered all questions we had for him. I will not hesitate to deal with Godfrey Elder the next time we are ready for a new car. Great overall experience.

Wifes car, excellent service

Scheduled me for a service today. I drove 1 hour to the appointment. Upon arrival, I was told the Takata airbag part is not yet received. Q: Why schedule my service appointment, if you dont even have the part in stock? Anybody know the answer? So, now I am driving 1 hour home again in an at risk vehicle!

Great service by Jennifer Arias our sells person very helpful kind and knowledgable...

Slow, late, service definitely need improvement. Sometimes the service is just bad.

We ordered a part for a 2013 sprinter .. Friday we got the wrong part.. the driver left after the parts guy just hung up without saying what he was doing.. I call back and they say the part will be delivered Monday.. its now Tuesday and no part and those guys have absolutely no idea what is going on.. I wont be making any purchases there again..

Go see Stacy Abney Allen Sales Associate she is great.

GODFREY ELDER met us at the dealership on time and was very friendly, funny and helpful.. He shared all the important information & took us to see the car. It was very easy to see that GODFREY ELDER loves his job very much. He answered all my questions and was very patient. We took the Mercedes SL 450 for a test drive and it was fantastic. Yes, I wanted the car! GODFREY ELDER took us back to his desk and doing ~ the paper work was fast and easy. They took the car to the service area and got it ready for us to take home. GODFREY checked on us regularly. Thank you, GODFREY for helping us get this wonderful car! ~ Don Freudensprung

Amazing!

Godfrey is a great man who knows how to go the extra mile. Frank, you have a great team. I give you guys 10 stars!!! Lol.. keep up the great service you have.

First, not too big of a fan of no haggle pricing when the price is above fair market value.....but, I did buy a used E350 in excellent condition and there were several choices, all impeccable certified preowned. Dutch was helpful understanding and kept in touch when the car I wanted was unavailable became available. Small grille problem I found later was taken care of immediately and loaner provided.Took my SL550 for service and COMPLETELY inspected, some details found I would not have thought of before they were a problem. Service is a little high but high quality as you would expect from the brand

BEST CAR BUYING EXPERIENCE EVER!!! This team will bend over backwards to get you in the car you want. They are extremely helpful and kind. We worked with Marco and Ace. We loved them both. We felt valued as a customer as soon as we walked in and left feeling like we were walking away with the best possible deal. Ace spent hours upon hours with us, answering all our questions thoroughly and with complete transparency. I will never buy a car from anywhere else!! This experience changed my mind about car dealerships. I cannot express enough how wonderful this place is!!!

With Mercedes Benz you pay a premium. Theres no doubt there. You can technically find a car just as nice for less, but you wont get the same level of service. This location is no exception to that expectation. Courteous and speedy, with refreshments gratis and comfortable waiting area, this dealership offers not just comfortable cars but comfort while you wait as well.

Dont answer the phone at Parts Department

Dropped my car yesterday morning, it has done in the afternoon, very good! BUT, Jason (senior advisor) wanted me to return the loaner right in the evening or morning at 10am. Why didnt he tell me that when I picked up the car so I can aware and schedule my time? I am doing business and cannot follow his time like that. And he mentioned to charge me $80 for extended using the loaner. Come on, each service I pay thousand, and this is how their customer service is !!! I have been come to this location 5 years and today will be my LAST TIME dealing with hem !

Jason was awesome! We showed up on the wrong day for our appointment and he still managed to accommodate us and provide a loaner car. He was incredibly knowledgeable and very friendly.

Jason Fleek is always so personable, courteous and customer focused. I appreciate when he explains things for me to understand and even make recommendations for consideration. He is an awesome advisor and makes my car maintenance process easy - no stress. Thank you Jason!

All of the service staff was pleasant and accommodating. I was even provided with shuttle service to pick up breakfast (didnt eat before my scheduled appointment). They are already spoiling me, as a new MB owner. This will be my dealership of choice for any needed repairs for as long as I have this vehicle 😄👍🏽

Great service. Loaner car provided if you need one. For service needs, ask for Chris Montoya or Jason Fleeks.

Customer service here has been exceptional every time I have come.

Always accommodate your needs

Service drop off was easy. Madona was professional and nice.

We went in to buy a used smart car, Anna was our salesperson and did a great job of taking care of us. She was attentive and did everything she could to make our experience a good one. I would buy another car from her.

Excellent, vast, selection. Great salesperson Trenton Hamilton. Excellent service.

Nice working people.

Very courteous.

The staff here is super helpful and knowledgeable about their products

Everyone was condescending and rude. Nice facility though. Took over 3 months to get a spare key for one of my delivery vehicles.

No one even came up to us while we looked at cars

Service center was nice. Personnel were friendly also. Parts department provided quick quotes. Would like to have seen the parts department IN the service center.

It was ok. The facilities were nice, however, we called ahead to make an appointment with our sales person and we still had to wait about 20 minutes. They arent flexible at all on their pre-owned pricing. I knew the car was above market rate and they wouldnt even discuss the price. Funny thing is that they dropped the price by 1500 the next week. Thats OK. I went with the V8 Range Rover instead. Very happy.

Love, LOVE, LOVE the service I received from Shawn! He was so understanding and the deal he worked couldnt have been better!

Wonderful service and very helpful. Always friendly... Would recommend

I’m so very pleased with this place. They try very hard to make it right.

Natalie was the best. Make sure you ask for her she will get your car serviced promptly and fairly.

Walked the showroom interested in purchasing the AMG GT. Was never greeted or helped. Walked out without being helped and am purchasing from another dealer.

Worst dealership in the financial and front office... They don’t answer or return phone calls when you need something... unless you call them on private smh

10-A str8

Chris Montoya is the best service advisor and keeps the want in returning for MB service.

I love the free ice cream treats during the visit and the sales reps were very attentive

Best service Ive ever exoerienced!

Very professional everybody is friendly I will definitely recommend this location for your Mercedes-Benz mr. is Steve Chavez. Takes his time to explain to me step by step whats going on with my car I really appreciate his help and all the people work on the Mercedes Benz .

The best Green car Ive seen...

Fantastic service

THE BEST. Some dealerships like the neighboring TOYOTA AT FRED HAAS should e ashamed of how they compare in customer serviceUnfortunately Also own a Prius from FRED HAAS Look at my review.very candid and to the point.No time wasting time to respond 5th time to waste

Nice place and they have drinks and snacks for free..

Excellent customer service. Jason Fleeks is the best!

Great customer service. I just purchased my husbands CLA250 and my CLS550.

Great customer service#

Very friendly and helpful staff especially Trenton.

Meets standards of a MB dealership. Excellent customer service and attention to detail.

They were helpful yet I was disappointed by how long it took to get answers/how long I had to wait and in the end how expensive the work we had done. We are looking for something closer, less time and money...

Awesome staff; compassionate management; great service!!!

Amazing service! Keep it up

Service was awesome, prompt and professional

Great service and friendly staff.

Get what I want very quick and easy

I came for a car a 2018 Mercedes Benz good stuff

Wow this Ford was the highest car on there lots I thought Wow

Is the first time in my lifetime, a service advisor diagnosed a problem just by driving a car for a few minutes. Without having a mechanic look into it. It appears to me that being the car under warranty by AutoNation to which this dealer is associated, it was not in their interest to fix anything, instead they brush me off. Very dissatisfied.

Awesome service and commitment to customer satisfaction

Did more than expected but. Thank you

Customer service was great

Make sure you call and make an an appointment.

Service Advisor Jason Fleeks is the best .Ive been patronizing MB of North Houston for at least 15 years

Always great service with a smile.

Salesperson was incredibly rude!

Hated it