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Subaru Service - Gillman Subaru North
18202 North Fwy, Houston, TX 77090, United States
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Subaru Service - Gillman Subaru North
Comments
Er
Review №1

Great service center team. Fast service and very informative. Tony and Erin were very helpful and went above and beyond. They did a great job and I would recommend this place for all of your vehicle maintenance.

Al
Review №2

Best sales and service at this dealership. Always a pleasurable experience. Definitely recommend!

Ja
Review №3

This is a great service department. I have never had any issues and have used them for years. Highly recommend.

CA
Review №4

My friend and I are at the Gillman Subaru dealership and the salesman was very rude. When you are talking to a customer you shouldnt talk and walk away. Also we you are making sure that they did what you ask you shouldnt cut them off while you are talking.

Ca
Review №5

The service was great! Very informational. Polite and helpful representatives.

Na
Review №6

I recommend Gillman Subaru to all my friends and family. Service and maintenance on your car couldnt be easier and they are fast. My next will also be a Subaru.

Hu
Review №7

Ask for Diego! You’ll be glad!I purchased a used 2017 WRX STI elsewhere and it is by far one of the most important items in my life, considering how much I drive. It needed some work and Diego and all of the service techs involved took better care of both myself and my car than I could have ever imagined. If you really care about your vehicle and it needs some work, I would take it to Diego at Gilman Subaru North

J
Review №8

Pulled up to the service center shortly after opening for my appointment, no one came out to the car. I go inside and there are no other customers and at least 6 associates behind computers. Shortly after I arrived to the customer service counter, another car pulled into the driveway and an associate immediately went outside to the vehicle.I’m told an hour and a half wait for an oil change with my appointment. Not impressed with the service here.

Al
Review №9

Spoke with new car sales. It was professional, polite, clean, and orderly. Great experience

Sa
Review №10

They provided me were great service.

Ma
Review №11

Loved the efficiency, the customer service was also exceptionally great. And all that included a fast turnaround. Keep up the great work!

ST
Review №12

Always top rate service in the service department. The guys are extra polite, will run your car through the wash while you wait in a nice, clean area with delicious beverages and big screen TV. Hand sanitizer @ every customer service reps station and, except for a couple of guys (hope youre reading this), they wear their masks properly and keep them on. I appreciate that!

Tr
Review №13

Great service nice staff.Oil change tire rotation 1.5hrs from chk in to chk out.

Cu
Review №14

My experience doing business with Team Gilman was most excellent!

Tr
Review №15

If I could bring every vehicle I own to this place for service and still have warranties, I absolutely would. Every member of the team, be it on the desk or in the back, answered every question I had and were polite and kind with every action and step in the process.

so
Review №16

Gillman Subaru always does a great job and the staff is very professional.

da
Review №17

Expert mechanics and friendly service.

Li
Review №18

Id give them 10 stars if I could. This was by far the best customer service experience I have ever had ESPECIALLY from an auto service/repair shop. Glenn, Brian and Ray were SUPER awesome and helpful. ALL of the staff were friendly with an overall sense of good will and teamwork!

Ja
Review №19

GO SEE STEVE, THE TECH SPECIALISTAs a techie I debated whether or not to take the time. The $25 Gas Card did motivate me to keep the appointment. And I am so glad that I did show up to met with Steve.I learned more than I expected. Steve was able to explain why certain things work they way they do, which I love to know. And he also shared what most others prefer for a setting and why. SO BENEFICIAL, and to also know when Im most likely to use that tech, feature, whatever. For example, how often will I use XMODE in the Houston area. Well, a whole lot more than I thought. Steve offered great examples of when it could be helpful.And given how much we spend on technology, now in our vehicles, we should take Steve up on his offer. He is not only incredibly knowledgeable about the vehicle, but super nice.Thank you, Steve, for helping me have even a greater understanding of my Subaru. Love it even more now!

Ja
Review №20

I had made the appointment by error at a different site. The service agent was so understanding he worked me in and was able to get me a loaner car.

Ch
Review №21

The service team is amazing! I had a few extra things that needed to be done on the car I had just gotten, and they did it no questions asked. They worked very efficiently to make sure I received the best service. I told them this in person and they responded with “we just want to be happy with your car” with a big smile on their face.Highly recommend this place.

Jo
Review №22

High quality, consistent service.

Am
Review №23

Ray took great care of my vehicle! Appreciate the loaner and calls to keep me informed.

Jo
Review №24

Good service, polite staff.

Pe
Review №25

The dealer is good, very clean and taking all necessary COVID precautions . May highlight needs for some additional service to keep your car tip-top but honest as well to whether you need it in absolute terms

Jo
Review №26

Service time is okay, rather busy location for a Friday. Reps are nice and friendly. Used/new car inventory appears to be a good variety.

An
Review №27

Husband need vehicle inspection for new sticker and registration. They do it all and treat their customers right.

Ma
Review №28

The best dealer ever.. Subaru forever..

Jo
Review №29

We have our Subaru serviced here and have always had nothing but good to say about the service we have received to include them giving us a loaner when they need to keep the car longer than a oil change. If your looking for a good Subaru service department check them out as you wont be disappointed.

Do
Review №30

Excellent service writers, excellent auto techs!

Ke
Review №31

Very good everyone was pleasant to work with

Do
Review №32

They are the best dealership I have ever dealt with for buying a car and continuing maintenance.Bryant Foster is always pleasant and the staff does excellent work. THANK! *****

Gr
Review №33

This place is amazing. By far the best experience I have had at any dealership service department. Customer service is fantastic and the new facility is top notch.

Ab
Review №34

Great fast service, they pay attention to detail here. Marshall is extraordinary at his job! Makes me feel welcome to questions and welcome to come back however small the problem may be. Will always return because of him and the service this Subaru dealership provides.

Pe
Review №35

My oil change took over two hours (despite the fact that I arrived a bit early for my appointment). Also, a few months later at another Subaru dealer I was told that my oil drain plug was stripped so badly that they couldnt get it off to drain the oil. So, either it was stripped at Gillman or it was stripped by somebody before that and nobody at Gillman notified me about the problem. Either way, it reflects poorly on Gillman Subaru. I will not return.

Ja
Review №36

Excellent auto service and customer service!

Me
Review №37

Best service ever!

Ev
Review №38

Excellent!!

Da
Review №39

Awesome service

J
Review №40

They have awesome customer service!

Da
Review №41

Great job, Team Gillman. Love it.

Th
Review №42

Excellent service. Thanks David

To
Review №43

Arrived early and they had me out of there before my actual appointment time.

Tr
Review №44

Fantastic

Mo
Review №45

Go see Ladonna

Ca
Review №46

Huge

Cl
Review №47

Excellent attention, I went to see cars and thanks to the boy named Dylan I left with a car. Excellent atention

El
Review №48

Always excellent

Lo
Review №49

They have very good customer service Diego Pérez attended me and solved all my questions

Ro
Review №50

So far I have been treated very well in the workshop service.Super attentive!And I think its great that they lend the customer a replacement car of the same car that one has but the next version, makes you want to have it or buy it ... Like that management 👍🏻

Information
10 Photos
50 Comments
4.6 Rating
  • Address:18202 North Fwy, Houston, TX 77090, United States
  • Site:https://gillmansubarunorth.com/service/index.htm?utm_source=gmb&utm_medium=organic&utm_campaign=service-website
  • Phone:+1 281-209-4327
Categories
  • Brake shop
  • Auto radiator repair service
  • Auto repair shop
  • Car repair and maintenance
  • Car inspection station
  • Oil change service
  • Tire shop
  • Vehicle inspection
  • Wheel alignment service
Working hours
  • Monday:7AM–6PM
  • Tuesday:7AM–6PM
  • Wednesday:7AM–6PM
  • Thursday:7AM–6PM
  • Friday:8AM–5PM
  • Saturday:Closed
  • Sunday:7AM–6PM
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