They accommodated me with all of my requests. So easy to talk to. Which made the buying experience more pleasant.

Loved how they worked with me, but now since I have experienced major car problems, they are not as helpful. Most car places would provide loaner vehicles to their customers. I have only had the vehicle 2 months and the engine went out on it. While it is in the shop and the warranty will cover the repairs, I have to figure out transportation for me and my daughter. I would be nice if they were a little more efficient with problem vehicles especially since i did get the are from them and I am fresh in the loans still.

Justin was the man who serviced my family and I today.. Justin was phenomenal he took his time and made sure we got the best deal possible for us. Throughout the whole process Justin was very friendly and respectful. I can’t thank Justin enough for what he did for my family and I! He’s great at what he does.. I’ve been to multiple car lots and he’s by far the best that I’ve ever worked with!

For a person buying his first car Oscar made the car buying process really easy and understandable I couldn’t be more happier with my decision. If you want an amazing and HONEST car salesman go to the people at DriveTime and go with Oscar (if he’s available). Extremely satisfied, I will be sending friends and family their way for sure 100/10🙌🏾🙏🏾

Khadejah Williams = Amazing Service. The first thing I received was text welcoming me into the atmosphere! From that moment on she had been nothing but kind, patient, understanding, relative and helpful. I truly do recommend this agent if honest customer service is a concern of yours.

Entirely disappointed to hear of my co-workers experience here. This company practices workers discrimination and make you under go nearly a FBI search and approval process for overpriced and ridiculously high down payments not as advertised. I will make sure that all my clients and families I work with coming to houston stay clear of this company. Waste of time!

I wish I could give ZERO stars. DONT BUY A CAR FROM HERE. PLEASE. They talk a great game and are super friendly but once you leave, forget it. And their warranty company Silver Rock...THE WORST. I bought an SUV from them. GMC Acadia. It had issues with the transmission. It was totally downhill from there. They will say take your vehicle to a certified mechanic in their network and it will be taken care of. Couldnt be farther from the truth. Long story short, 3 mechanics later and 2 horrible transmissions botched and I have a repo now. 1st mechanic stole the one sent to them and replaced it with a faulty one. Spoke to Drive Time and they informed us to contact the warranty company they used. I was a complete disaster. Who would align themselves with such a horrible warranty company and then suggest you get the warranty from them?!? Silver Rock and Drive Time are con artist, preying on those who are in a financial bind and just need a vehicle. If you need a used vehicle, shop around, ask questions, but DONT SHOP DRIVE TIME!!!

This company will not be surviving much longer because they BASE THEIR APPROVAL ON ILLEGAL MEANS OF DISCRIMINATION. They blatantly told me that supplemental employers and income such as Uber are not deemed viable income sources. I am also a real estate agent and because each of my deposits are from a different title company or “business name” they cannot accept those either. Additionally, even as a self employed realtor, they refuse to accept two years of tax returns and two years of 1099s. What law abiding business operates like this? Since when does a company retain the right to tell you your income sources as a self employed person is not viable even after submitting bank statements of over 3 months? I dealt with representative Kema at this location and she told me repeatedly and plainly that Uber and Real estate/title company deposits are not acceptable proof of income. Talk about discrimination upon work classification. Someone will sue this company eventually. Also, they LIE ABOUT DOWNPAYMENT AMOUNTS. ITS A BAIT AND SWITCH TACTIC. Buyers BEWARE.

Honestly, i didn’t think i would be going through the whole process of getting another vehicle. But, fate led me to DriveTime. Oscar Salazar made my car buying experience a very Great one! From, the information, to the test drive and till i actually signed away my life to making the commitment to purchasing my 2013 Toyota Camry SE. i was absolutely overwhelmed by my situation but Oscar made it easy and cool and got me in the Car i eventually choose.

Ok! So if someone at a fast food chain making maybe 10 bucks a hour walks in Drivetime with pay stubs gets a car approved but the Uber driver that’s makes 2,000 a week won’t get the time of the day because it’s Uber? If that’s not discrimination at it best. A Uber driver is self employed and works for his self so I guess everyone should work for some franchise or Corporations to buy a car these days. On top of that I’m renting a car at 280 per week which shows monthly payments can be made if I paying over 1,000 to rent a car.. I’m lost drive time and any other dealerships out there that won’t acknowledge the income of Uber.

Do NOT waste your time if you work for yourself as a realtor or other contractor. They do not accept any proof of 1099 income. Trash business practices here.

If I could give Khadejah Williams a million starts I would! She was fantastic with helping us. We came in looking at one car but unfortunately could not afford the down payment so she did everything she possibly could to help us to find a car that we loved and we could take home the same day! She went above and beyond when it came to her customer service! I would recommend her to anyone any day!

So, I received an online quote of 395 down. As you can see from the small print, with this down payment and a vehicle at 16K, I should pay $400+ monthly. HOWEVER, when I sat down with them and showed them the vehicle I found (which was also 16K) I was told that the downpayment was more for that. I would not have wasted time and gas going there if I knew that the downpayment of $395 would have only given me 4 vehicles with high mileage to choose from.

Mr. Terence Shaw has outstanding customer service and is able to make you feel comfortable while purchasing a vehicle. I was skeptical about buying a new car but he ensured me that I would be able to find my dream car at a price that would be affordable to me and indeed I did. Thank you again.

My wife and my experience at the Southwest location is unmatched. Excellent customer service. Our salesperson Khadejah Williams was awesome. She heard what we wanted and needed and she made it happen.

Okay so I went into DriveTime very anxious and honestly feeling defeated. Even though I’d gotten an approval I was extremely nervous about what the down payment would be and if I’d actually get a car but, Khadejah Williams was awesome, efficient and extremely helpful. I was there waiting to see a different salesperson and she saw me waiting and stopped to helped me and ended up doing the whole process. I got a car. A nice one too and the down payment was exactly what I was told it would be. I’m so happy and grateful that she helped me. She’s an asset.

My experience yesterday was great! We walked in and was immediately greeted by Ralon who quickly got us seated and started. I preapproved myself online and already picked out which vehicle I wanted online which I believe helped my process go smoothly. I had a previous (well several) bad experiences car shopping and was a bit nervous. Im not one to settle. I want what I want or nothing at all and Ralon clearly understood that and never once tried to pressure me into anything I didnt want. I was approved so quick for what I wanted and we were official in probably an hour or less. The only thing that took a little time was getting insurance but he sat and helped me find a price that I was comfortable with (since prices were inflated because of my age - 27). I was still extremely grateful and satisfied with my visit. Trenace (the manager) was great as well. I was just about to start getting discouraged in my shopping process and was immediately eased here. 10/10 totally recommend!

I just got home from the dealership and Dre was amazing. He was very happy, friendly and easy to deal with. He made the car buying experience easy. I suggest you go in and and see this team. Everyone from start to finish made me feel at ease. I felt so bad getting there so late too. Not one time did they make me feel rushed either. Thank you Dre

Best experience ever in the search for a vehicle. Everyone was nice and polite in greeting us. Our Salesperson, John was exceptional! He showed us different options in selections of not only what was available to us and affordable, but was helpful in his recommendations. He was very pleasant and honest and I went with his suggestion, for what is now being leased to me My Kia Soul!!! He explained everything, answered every question and concern and really made this a smooth process from beginning to end. I would definitely recommend others to take a chance (after seeing the TV Commercial as I did), make an appointment and ASK FOR JOHN! HE WAS THE BEST!

My experience with Terrence was beyond satisfaction! I was really in a need for a vehicle and after a long day of going numerous places to find one I gave up hope. I came here at the end of the night, and he did not try to up sale or bamboozle Me out of my coins. He listened to what I said I wanted and made it work. Thank you for my new vehicle drive time.

Awesome! Kalyb youre the best! This is my second car Ive purchased with DriveTime the atmosphere was welcoming, and Kalyb made it easy and simple for this Floridian, he was very courteous, just a beautiful personality and hes a PACKERS fan. 😃 Im so happy with my purchase.

Samuel was AWESOME!!! He made the experience getting my car so easy. Very friendly and had great conversation. Ask for Sam when you come he’s the BEST!!!

I did bring pay stubs and proof of residence, Mr. Owner of Drive-Time. On another note, there is no need to base down payment on vehicle mileage. I applied for a car online and did not get the amount of the down payment. I went to the dealer, looked at the vehicle, but when test driving it, there was a weird noise, so I decided to look at something else. The salesman showed me a SUV with high miles which I drove. I liked it, but I thought about the miles and asked him if he could show me something else. He came across a vehicle on the list, but when I told him how much money I counted on for a down payment, he said that the down payment for that particular vehicle was about $2000. I asked why more and he said that because it had fewer miles. I did not have that kind of money, so I said I was going to shop around at other dealerships. The day after, I drove to a Toyota dealer in North Houston and was shown a Nissan SUV with 40,000 miles on whose price was close to $14,000, which was less than the price for the SUV with high miles at Drive-Time. I told the salesman how much down payment I had. I applied for credit and was approved with less than $1,500 down payment for a vehicle with 80,000 fewer miles than the one shown to me at Drive-Time. I understand that each car company is different, but after buying a vehicle the way I did at another dealer, I would not recommend Drive-Time to anybody.

I appreciate how convenient this process was! Mr Terence Shaw was very patient and knowledgeable. I appreciate the excellent customer service from Mr Shaw and the whole team. Definitely sending referrals!!!

Terrence Shaw is the bomb! He had all the answers to our questions, very attentive! It was really busy when we walked in (given it was a Saturday) but he took care of us from start to finish! Looking to purchase a vehicle, ask for him!

William was very patient in helping me find something I really wanted. We looked at a lot of different vehicles and he still was very patient. I really appreciated that.

I went in today and Terence helped me, he was so helpful, professional and very patient with me, he didn’t force me into just any vehicle he took his time showing my different SUV’s that would fit me and made sure I was comfortable and happy with the vehicle of my choice. I’ve been to different dealerships that just wanna take your money, but not here thank you so much Terence for the awesome experience today at DriveTime.

Marie was great to work with. We told her what we wanted and what we could pay and she made it happen with no hassle. Go see her at Drive Time Southwest.

I worked with Samuel Vandyke on getting a new car Friday night and had a great experience. He took his time with me even though I came in alittle late. I was extremely worried that I wouldnt find the perfect car due to my credit but luckily with Samuels help I found a car that I was extremely happy with! He took his time with me and was very patient. Also very informative and transparent. I would highly suggest him to everyone I know on the market looking. I have talked with other sales reps none of them gave the experience he did.

The processed was smooth and easy. Samuel was able to efficiently and quickly help. I truly enjoyed my experience there.

My rep Khadejah was amazing.She has amazing customer service. She got me together swiftly. She made my visit excellent.

Khadijah is the BOMB.COM AND I MEAN IT !!! She was to the point, very nice, funny, and not to mention got to the point on what we needed to find the perfect car !! If anyone is interested in a perfect agent she is the one to go to!

Oscar was amazing! I was so grateful for all his help in helping me find the best vehicle for my kids and I. He did his best in figuring out solutions and making sure I got exactly what I wanted. I left leaving so happy, blessed, and overly satisfied with his service. The best buying experience I’ve ever had. If you go to Drivetime located on Southwest Freeway make sure to ask for Oscar :)

Khadejah Williams was the most professional and friendliest car sales woman I’ve ever encountered. She sets the standard for how the car buying experience should be.

Drivetime came through for me and I couldn’t be happier. I wasn’t looking for a car but I had a accident recently and needed to find one ASAP. Luckily they had what I wanted and Oscar Salazar really helped me out. If you need a vehicle Drivetime should be at the top of your list.

I went in very undecided and nervous..the staff is really friendly..MR PJ explained everything over and over.. he was very helpful in the search and he made buying a car so easy and less confusing..I was amazed at the knowledge he knew about the inventory..I am very satisfied with my purchase.Sincere thanks .. Catina sylve

Love the service Terrence was awesome really well spoken make sure you understood everything in the contracts and would have been faster if the sister didnt go down but all in all awesome place

Today was AMAZING. My Sales rep Deandre Morris helped me get the best deal possible. He was very patient with helping me find the proper car for me and all of my needs. As well as taking care of other customers in between me test driving. His customer service was phenomenal. He went above and beyond to make sure I was 100% satisfied.

He was real polite and honest person read All details about the car and contract we had to sign very respectful thank you!!

Samuel was the best! He got me a great deal and walked me through the whole process, would absolutely recommend!

Major thanks to DriveTime for helping me secure a car and a reasonable payment plan for it. Ronaldo was very courteous and gave my mother and I a great experience. Cheers to a Happy New Year!

Sammy got us into 2018 KIA Soul. The process was very simple and easy. This is our second car from drive time and I would recommend them to any person needing a car.

Ronaldo was great! He helped get me in a vehicle that I wanted without the hassle like other dealerships I had been to. The process was quick and painless! Im glad I decided to go with DriveTime.

I came in looking for a car and Khadejah my car sales dealer was AWESOME she was efficient and knew what I wanted she didn’t hold you long & got me in and out her personality was chill & professional at the same time I think she was my first best experience with looking into getting a car & im satisfied with the car I purchased

Excellent service and everyone was very welcoming. Would recommend to anyone who’s looking for a dependable vehicle.

Ronaldo “PJ” Lewis is the best. Straight to the point, explained everything to me. Got me in a vehicle with Great insurance.. same day. Plus gas 🙌🏻 Definitely ask for him when shopping for a vehicle.

Everything was what I expected. Mr. DeAndre Morris helped with everything and also wa as patient with us. He also helped with a lot. You need more guys like him. If I was able to i would give him a 10 star rating. And to drivetime I would recommend to anyone.

Khadejah is an excellent employee and very professional I recommend her service to anyone looking for assistance finding a car with drive time

Sammy was great!! Stayed late to help me get the perfect car! Definitely go to this location!

Terrance was very helpful and nice I would recommend anyone to come and see and see he helped me and I had no problem thanks terrance

Miska DJ was very wonderful have a very excellent customer service and we left out with a very big smile on my face so I recommend early by everybody to come on over to drive time to see her

Khadijah and samuel are great!!! They made my experience fast and painless. Make sure you ask for them they will take care of you!

Samuel Vandyke was Exceptional!He was professional and very patient.I will be sending friends and family to him.

Khadijah Williams is the 1 you need to talk with!! She will work with you n make everything affordable for you!!! She is the 5 star girl!!

My Wife and I were totally blown away at the service and the courteous staff. We greatly appreciated the no haggle purchasing experience and our salesman was knowledgeable of the process and the type of vehicles we were interested. He helped us tremendously to narrow down our choices and finalize the deal. I would recommend Mr. Lewis to any one of my associates or colleagues. Thank you for a great sales system and sterling service from start to finish!.

TERRANCE WAS A GREAT HELP, HE WAS PROFESSIONAL, AND A GREAT HELP, I REALLY RECOMMEND GOING TO HIM

I got a car from them, my engine was bad I only had it for 10 days, it is currently in the shop, I have been without my car for 3 weeks . Their warranty people take forever to get the claim situated, then they’re cheap with getting another engine, . The rental car reimbursement does not help the situation at hand given i was stuck in Victoria tx when I live in houston Texas for over a week & had to pay for hotel rooms so me & my kids weren’t in the streets . They want their payments on time though 😂 I’m so fed up . This was the worst car experience I’ve ever had !!!! Definitely will never purchase from them again .

Do not waste your time at this dealership it is a joke they tell you on you only need three little documents and then when you get all the way here then they want a bunch of other things that they didnt tell you before that. I drove an hour and a half to get here only for them to tell me I needed all these other documents that I could have brought with me. They didnt mention I needed any of that until I got here. I dont appreciate my time being wasted

Khadejah was a cool person pretty nice and awesomeJt hooked it up with the gas 🤙🏽& got us the car we wanted

Oscar Salazar was extremely helpful, polite and friendly. Thanks for great customer service!!!

D Andre addressed all my concerns, he was very patient and thorough. Very pleased with my purchase. I would DEFINITELY recommend him to anyone looking for a vehicle!

I had a wonderful car buying experience. Many thanks to Terence and PJ for making the experience pleasant and quick.

They are the best I went to the location of of southwest free way and the guy vandy was so helpful and efficient he got me out of there in literally 45min that’s the fastest. I ever had

Great service excellent and knowledgeable please see William for your car needs!

PJ was our Sales Rep. Couldn’t be happier with his service!! He was genuinely a great guy! Was able to answer all of our questions confidently and promptly!! Explained ALL of our options!! Finalized our paperwork effortlessly!!!This our 2nd DriveTime vehicle! The whole staff at the SW Freeway Houston location were welcoming and friendly!Got a 2017 Nissan Pathfinder... it has ALL the bells and whistles!!! Beautiful SUV!!!Love, love, love!!!!

Terence and Kema were amazing! Patient and funny with my first time car purchase.

The most pleasant car buying experience ever! John was simply awesome. He took the time to explain everything to me. I will definitely refer my friends and family!

De’Andre was extremely helpful during the entire process. Buying cars can be stressful but he explained everything in detail and really took the time to make sure he could help in every way possible. Would definitely recommend DriveTime to people in need of a vehicle.

Khadejah is the G.O.A.T. so helpful and patient thru the whole process. Im glad she was the person helping thru my car buying process. I came in stressed and now because of her Im leaving with ease and the car is great.

I dont leave a lot of good reviews, but Im quick to post a bad one. My husband and I had Drive Time back in 2015 and well on hard times in 2016. We had to return the vehicle. For years we have tried to find a place like drive time to get another vehicle (since we had to wait 5 years) but had no such luck. Today, we were able to drive off the lot with a beautiful 2016 Dodge and my heart ❤ ♥ ❤ is at ease. I have never had trust issues with drive time, and its so good to be home. Thank you to Oscar for his patience. Thank you PJ for the amazing help, honesty, and education you gave and thank you Justin for the assistance, masks, AND pen!

Went in today and spoke with Mr. John excellent job! Very knowledgeable during my whole experience, very open to all my wants and needs towards purchasing a vehicle! Very sincere about finding the right vehicle within my price range. The whole DriveTime staff is very nice, and welcoming, offered snack while there. Made sure I was sincerely happy with my vehicle purchase. Thank you Mr. John!

Our experience at the Southwest branch was great. John was our servicer and he was very pleasant and professional in every step of the process. Thank you for helping find a car that fit our needs .

Excellent performance in assisting the buyers and very knowledgeable from Khadejah Williams

Excellent experience with my man Ronaldo “PJ” Lewis! You were the best!! No hassles! You got me exactly what I wanted! Thank you for a great car buying experience!!

Super experience, after shopping several other dealerships this location was by far very organized and professional. My salesman Rolando Lewis, had several years of experience and it showed in how he prepared my deal. Thank you for the great customer service appointment was set for 5pm on Friday, done and out the dealership by 6pm.

It was an awesome enjoy. I got there and Mr. Averell Knight took great care of me and got me the car I wanted in no time. Thanks Mr.A Knight your customer service skills are top notch and made my car buying experience great.

If you’re in need of a vehicle DriveTime is the place to go! Very friendly and knowledgeable staff!

We went in for my father seeking a reliable car. From the moment we walked in the front desk staff were very friendly and helpful. They were eager to get my father exactly what he wanted and give him the best deal. They directed us to Carolyn McRae and she was AWESOME. She got my dad a great car at a great rate and also he was able to get the insurance there as well. She made the process very easy for him and the process wasn’t long at all like most dealerships. We were in and out. I highly recommend them if you are in need of a reliable vehicle regardless of your credit history.

Optimal service! They did a great job from day one and my process caused them extra work which they willing did with a smile! Definitely recommend this location! If you need a vehicle go see these guys/gals, they knew me by my voice. They just made my day with the way they treated me!

I’m familiar with the DriveTime process which is very smooth and easy process. Working with PJ was a cool experience, a lot of professionalism store was well kept and safe during the pandemic and I’m happy with my purchase.

The whole team is awesome. Best car purchasing experience I’ve ever had. Dre was my salesperson. He was knowledgeable, transparent and patient ever step of the way. All the paperwork was clear and made plain in a way that I understood every page. Nothing was hidden. The down payments were reasonable and the interest was fair for my financial situation. I HIGHLY RECOMMEND THIS TEAM FOR YOUR NEXT CAR PURCHASE.

JT WAS AWESOME THANK YOU 🙏🏼

The 59 locations is the best one in Houston Pj always get my family together every time

My name is Goddess and PJ has been great!! He put me, my brother in law and my daughter all in reliable vehicles that we wanted with a great price!!

Khadejah was awesome! Oscar initially helped us and Khadejah was able to pick up where he left off and assisted us with the rest of the car-buying process. It was great to not feel haggled by car salesmen at Drivetime!

Ronaldo PJ Lewis was Awesome. The process was not more than an hour!! I definitely recommend this Guy!!

From the moment we walked into this location we were greeted with smiles and positive vibes. We worked with John and Natasha(manager) and they were upfront and helped us into a vehicle as my credit is less than perfect. There were no hidden fees at all. Everything was detailed in all of the documentation. If you are looking for a reliable vehicle please check them out. Ask for John or Natasha

De’Andre helped us out so much. He was fantastic and very friendly. Waked is through everything and made sure to answer all of our questions. I felt secure in my purchase and options after working with him.

As soon as we walked through the door we were greeted and tended to with a smile. Carolyn helped us and made the entire process easy breezy. She was very patient and sweet with us and made us feel extremely comfortable. She walked us through everything and didn’t not move on until she was sure we understood everything. Will definitely recommend to friends and family. Great service, friendly environment and the best part of all easy!

The process at drive time was great. They don’t make your credit history the main factor in getting approved for a vehicle. As long as you have a stable job & at least $1,000-$1,500 down min they can help you. Thanks drive time we appreciate you helping us into our new car. Natasha and John were great!

Samuel was the best!! He helped us find the right car for our family and for our budget.

I loved my experience here Averell. He showed multiple options the entire way. Ask for him when you walk in. You won’t be dissatisfied.

Horrible experience made me believe car salesmen are liars, was lied to from beginning to end of the sale. False advertisement. Glad I can afford the 5,000 they charge behind your back for 50,000 miles or 5 year warranty.

Ronaldo Lewis was the best. This whole car buying experience was amazing. It really exceeded my expectation. I would recommend to everyone.

DEANDRE MORRIS was THE BEST today!!! Quick, thorough, listened to my needs, paid attention, explained every detail & most importantly he DELIVERED!!! The financing process is easy, the atmosphere is relaxed, and all the staff is attentive & friendly. If you’re thinking about checking out DriveTime - stop thinking & just GO!

“PJ” Lewis gave me GREAT and quick service. He found the best deal for me and broke everything down to me clearly and concisely. Even a manager introduced herself and made sure we were finding things ok. I was able to drive off comfortably not even thinking i would get a deal done. 5 stars easy.

From the time I came in till the time I left Deandre helped out from start to finish gave me a great deal a car and if I had to do it all over again I would thanks drive time

Ronaldo was very helpful. Never believed I would walk out with a car. Highly recommended.

My experience at drive time was absolutely great everyone was nice and Professional our guy that helped us Averell was very very good it was nice and clean they asked if we wanted water. About 4-5 times in all great!!

Carolyn is very personable and offers excellent customer service. She is very knowledgeable and goes above and beyond to deliver. DriveTime has a quick and easy process. If you dont want to waste hours of your life sitting in a dealership then go to DriveTime and ask for Carolyn. You will not be disappointed!