Jesse was knowledgeable, professional and friendly! He explained everything he did and why. He quickly understood the problems and provided solutions. He is a good representative of the company and a person who works well with the public.

The service was fast and efficient. Steve was the guy who made the delivery today. He was very friendly and helpful with the supplies that I needed. He let me know when he was going to be here and he was on time. Overall a good experience.

Nothing less than a perfect experience. The wait wasnt long at all. Jakob informed me on how to work the breathing machine with ease and confidence. He was understanding and hilarious, keeping me from stressing about the situation.

Robert did an exceptional job of explaining the equipment and its good points vs.the old machine.

Jakob, the technician, was fantastic. He explained all the procedures of operating the equipment very well. He was very patient and he answered all my questions to my satisfaction. Jacob was excellent customer service technician. Overall he provided the best service I could have hoped for. Good job Jacob!

Absolutely fantastic tech support and follow up procedures. The tech Edwin did not give up and leave but waited till he was sure the oxygen was flowing as required. I am so grateful

I love the Aerocare customer service they are always available to help me when ever I call and need service on my oxygen supplies or to check my machine. The driver is very knowledgeable and friendly. My delivery was supposed to be tomorrow but he came today which made me exceptionally satisfied. Thank you for your service Aerocare staff.my driver name was Noel if I’m not mistaken he’s a nice, friendly professional worker. I will continue to stay with this company as long as I can while they are in my network. Peace and blessings

Delivery, set up, and instructions were amazing. But everytime I call this place I have to wait on hold up to an hour long. Even after they very first open at 9am. Doesnt make it easy to deal with.

Jakob was great. Easy going, well informed. Great directions and answered every question with clarity.

Tabitha, was prompt and thorough in setting up my equipment and checking all my preferences. Good old fashioned quality care. I feel confident going forward. A pleasant experience.

Aero Care was recently bought by the Healthline Corp. Since that time things have gone downhill because of poor mangemet. The worker bees of this company are for the most part wonderful careing people with a few bad apples, which every company has. But the management is out of touch or doesnt care, hard to tell which, how to best serve the needs of their customers.

Everything I call this company I have a wait time of over 45 mins to 1.5 hours. Then after I finally get to a person they place me on hold multiple times over and over to speak to a supervisor. My bill is always incorrect and I can never get anything accomplished. I am threw!

I highly recommend AdaptHealth. They are a great company. Very accommodating prompt and courteous. I appreciated their professionalism.

Great experience. Quick and to the point with great knowledge of the products.

Jakob is the bomb and soooo is the new location on 4500 N Sam Houston PKWY West.Tks for making things easy Jakob! Jason Tade#mibwot #jasontade

They are always on point even when they are low communication is great. Good commutation keeps the customer Happy

My first experience learning about my sleep apnea machine was awesome . Robert was Friendly, informative and patient while introducing to my new sleep apnea machine . Thank You so Much;)

Hardest place in the world to call and ask a question.So far not a big fan of the customer service.

Gentleman called ahead as promised, arrived on time, and was courteous throughout it all.

I just spoke to the most beautiful young lady by the name of Dee Jackson.She did everything to help me with the problem I am having. i think her Supervisor should know what a wonderful person she is in the way she presented herself .Thank you Ms. Jackson, tell Mom she did well.

Service was fast and efficient

Charity and Ginger recently came to my home after my most recent hospital visit to set up my new BiPAP machine. The customer service has been outstanding. Charity came back a second time and during both visits they gave me all the time I needed to try and make sure I understood everything, reassured me to ask any questions or call at any time, that I am not expected to remember everything, and just really go above and beyond to make sure everything was as perfect as it possibly could be understanding dealing with critical health issues is hard enough as it is. They were so patient with me. Charity has called me to make sure everything was ok, and I probably would have struggled with some things on my own being stubborn and not calling and asking, but because she was proactive and called me to ask issues were resolved rapidly. I am so impressed and happy with their service. Excellent work and exceptional bedside manner. My hospital visit was terrifying, and dealing with everything has been very overwhelming, and their hand-holding during this difficult transition has made a really awful time in my life so much more tenable, and I cant thank them, Ginger and especially Charity, enough.

BIG shoutout to Tabitha for the great customer service! She was able to help me make sure my machine was set up properly and was able to answer all the questions I had! Overall I’m very happy with how smooth the process was from start to finish! I’m sleeping better already!10/10 would recommend.

Ms. Charity Hart is very polite, helpful, and extremely knowledgeable. She listened to my problems patiently and provided solutions to these problems afterward. She is simply wonderful. I would definitely recommend her.

Charity Hart with Healthlilne DME assisted me with some questions and concerns regarding my CPAP therapy today. She was extremely prompt in returning my call and she was very helpful in answering all my questions and provided some helpful tips using the CPAP machine settings.Keep up the good work Charity!

Good personality professional.

Charity Hart was very patient, friendly and helpful. She took her time and thoroughly reviewed my Cpap machine with me. She also sent me extra instructions and videos to help me. I would definitely recommend.

Why cant they do the right thing and bill my insurance company!!!

Consultation Review for my session with Ms. Charity Hart, Respiratory Therapist____________________________________________________________________After I had agreed with my Sleep Specialist, NP, to try using a CPAP to help with my sleeping, I selected a nasal mask from a quite a variety of masks displayed at the Specialist’s office for HealthLine Medical Equipment. I called Health line and quickly got an appointment with the Respiratory Therapist, Charity Hart. She did an excellent job of explaining the general business arrangement of renting the equipment with use of my insurance carrier. Then she explained how the equipment operated and how the mask must be worn, cleaned and maintained. It was a very comfortable session: she made it easy to understand and emphasized the critical elements—how they worked and why.Thirty days later of my successful use of the machine and mask (per the five key measurements daily measurements and displayed on the MyAir.ResMed.com website), I had some minor issues that I felt could be improved. I again chose to see if Ms. Charity Hart would provide some more training / improvement. She immediately scheduled a follow-up session.She quickly told me how to eliminate a minor leakage problem that was a noise / awakening problem for my wife. That has worked very well every day since I made the change. I also felt that I needed a machine pressure adjustment. She explained the theory of what was happening and agreed to have my Sleep Specialist instruct the ResMed website to increase gradually change the pressure as she recommended. (While most measurements on the ResMed machine can be made by the user, a few critical ones need doctor approval.)My compliments and thanks to Ms. Charity Hart, Respiratory Therapist and I recommend HealthLine Medical.Larry McKee, 10/26/2020

Provided quality equipment and follow up instructions for usage. Charity Hart was the respiratory therapist that assisted me and she is very knowledgeable and helpful. I would recommend this company.

Dawn was awesome! She answered all of my questions! Thanks!

Great company to work for

Steven was a very professional to explain everything to me.