Saturday at 445 and the store is locked up.Ridiculous

Buyer beware. This location will nickel and dime customers. We purchased a phone, a plan and case for $120. Less than 1 hour later we did not feel good about the purchase and went back to the store to return everything. Darrell and Brie informed us all they could refund was $20 of the $120. Everything is non-refundable. This location solidified my decision to never do business with Metro again. I recommend at the minimum you visit a seperate location and avoid this location

I called someone answered and told me they had a box for a charger I need. Not even an hr later at 3:30 I go there and the doors are locked. There’s. Aback office door open with lights on and no one is answering the phone. Y’all are supposed to be open.

Michelle is a wonderful sales representative I have been debating on switching for months and each time I walk in to this store she always is very helpful I told her what I wanted to spend and she got me out of tut he store actually cheaper than I thought it would be with everything I need for my stylo 6 if I could give her 10 stars I would

Jessie has been helpful, kind and the most courteous sales rep. I have had in six years.Thank youSharon Wright

Went to this store to purchase a phone for my daughter. Online it said the store closes at 6 at the store the sign says 7pm. But I get there at 5 to see a hand written note on the door saying they went to lunch. Who closes an entire store for lunch 1 hour before closing for the day. And the condition of the note shows it has been used a few times before. Smh I took a picture but can’t figure out how to post. We’ll go somewhere else.

It’s closed on Sunday 3:30 and the storehouse says it should be open wasted my time coming here 😠

Michelle is wonderful and helps most as they walkin right away as she multi taks to keeps lines down i gave her 5 stars

Bre was very helpful she got all my pictures and numbers over.

Bre was great. Helped solve all ny issues that have been ongoing for a month now

Bre was great. Helped fix my phone running slow

Yes, its an independently owned and operated store under the T-Mobile banner and I would say yes shady is the feeling I got from dealing with these people.

Choose a different location. Pretty sure the employee just got over and stole my money. Never heard of cash only and i cant give you a receipt. Plenty of cheap phone services around that will provide documentation of my transactions and not steal my money

My husband and I added two lines in December as Christmas presents for my son and my mother-in-law (who happens to live in Virginia). In North Carolina, both of the phones work perfectly. However, neither of THOSE phones work in Virginia, but my husbands and my phones work fine there. So, we brought my mother-in-laws phone back down here, and I called 611 who talked me through several steps including a factory reset and ASSURED me that the issue was fixed. We took it back to my mother-in-law, in Virginia, but neither of those phones worked again. So, we brought hers back with us AGAIN. The next time, we brought it here to the store where we got them. The manager worked on them and said that they werent working because the WiFi Calling was on on both of them. Once again, we took my mother-in-laws to her in Virginia, and once again, NEITHER OF THEM WOULD WORK. So, were back at the store. The first lady, who is training, was really nice, and for that matter, so was the other one INITIALLY. However, a bit into the conversation, she had a smart attitude and informed US that WE should have taken it to a store in Virginia to have the VPN changed. EXCUSE ME?! Weve been paying for service since December that we havent been able to use, and shes telling me that its OUR responsibility to fix it?!?! I informed her that the store closest to my mother-in-law is over 2 hours from her house which puts it 4 hours+ from ours. SERIOUSLY?!?! I had explained to both technical support and the store manager the time we came in was that the issue was with it working in Virginia. Looks like one of them should have known that the VPN needed to be changed. I dont work for MetroPCS, and I, personally, should not be responsible for knowing how to fix my phone!

Excellent service, and a good choice of plans, BUT

Girls there are very helpful

I walked out with more questions than when I went in?? Very limited phone selection and was told I would have to pay a hundred and seventy-nine plus Texas and some other fee because I was upgrading my phone but yet someone whos coming over from another service can get the same phone for $79 that doesnt make any sense to loyalty should go to the current customer not the new one

Employees super rude and look super unprofessional. Came in looking to possibly change providers but tone employee spoke to my child decided to just leave.

Clean store and friendly staff

They helped me with what i needed. helpful staff

Call the 800 number & they dont have the number to the Huntersville store. Really!!!??? & the rude woman just hung up without saying any appropriate customer service goodbyes.

This people who work there are so sarcastic I just call to ask if they have iPhone and they say I don’t let me explain bad service..