Processed a order for a 12” bob wig on October 12. Received the order on October 27. I did not receive what I ordered. I ordered a 12” bob with color #2 /30 highlights. I received a 14” #4/27 highlights. Shown below is what I ordered and what I received.

Every time I purchase, I have such a great experience! I can’t beat the price and the quality is amazing! The customer service is also great!Products are true to length and look exactly the same on the website as it does in-person so I always know what I’m getting.

I want to start off by saying, if you need quality hair, please don’t shop here. I want to save someone else from spending money they don’t have.Disclaimer: This isn’t to “bash” but to literally to bring awareness to customers about the fraud of this shop.On 1/30/21 I went to the Weave Zone in Huntsville,AL to purchase hair for graduation pictures. Graduation is something that I looked forward to because I’ve worked so hard and endured a lot along this journey so I decided to celebrate by taking pictures with a certain look. The look I was going for requires deepwave hair.I purchased 4 bundles and spent a total of over $300.00. A day later I ran my fingers through one bundle and it was completely nappy and tangled. (Pictures will be attached)...They gave me the run around and of course rude customer service but I’m from New York so that little attitude they gave didn’t phase me at all. I’m used to that.They eventually exchanged it and I went about my way.Now it’s time to wash the hair ....I do hair and have been using bundle hair for years. The pattern completely dropped and ended up looking like straight hair.I called the Weave zone and not to my surprise, they refused to compensate me or exchange my hair just because they exchanged a bad bundle. Keep in mind, all these issues were THEIR FAULT! Lol anyway...As I said, no need to be disrespectful towards them in this review because I’ll let the pictures speak for themselves.In closing, ladies, I’m sure you’re reading this review because you are contemplating spending your hard earned money in order to do something nice for yourself. Please go elsewhere, I highly advise it.Am I disappointed? Highly. No one has 300 dollars sitting around but I strongly believe that when you’re dishonest, you won’t prosper. The weave zone isn’t exempt from that principle. Have a blessed day ladies!EDIT/(2/7/21)Ok let me blast you really quick... first of all, there was no harsh chemical. It’s a rinse where you put the NON-TOXIC RINSE, NOT A DYE, on the hair and simply wash it out. (I’ll attach pictures). Everyone knows what a rinse is. Secondly, as I showed your associate, the left bundle with the red rubber band WAS NOT RINSED!! So how do you explain that??? The crunchy bundle I exchanged was also not touched hence why it was exchanged.My point is, the hair you gave me was NOT DEEP WAVE!!! Does that look like deep wave to you? Cut the foolishness. Your hair is trash and I stand by what I said. All proof is provided. How do you over process a non chemical rinse? Go back and look at the picture with the bundle in the red rubber band that wasn’t touched. You’re still going to tell me that’s a deepwave pattern? You’re missing the point of my review. My point is, that is NOT deepwave hair!!!! Instead of replying to me, go invest in a better vendor.

Ms. Kiala presented me with excellent customer service. She was very patient and knew her product well. I would highly recommend The Weave Zone for a complete professional outcome.

The only thing is they are not consecutive. The young ladies charge more for there products. But if the gentleman is there you pay the same price. This reason alone has lost me as a customer. I dont mine paying for products that I like but dont overcharged people this is how you lose!

I purchased a wig from online I was lied to about when my wig was going to be here find out that my wig was never ordered after reaching a man in the Nashville office and it was past the event that I needed it for and then it was poor quality it came already broke off looking it did not look like what was advertised even though it said the wig on the page had been styled the pattern was way different then what it showed, it showed the wig natural black it came back Natural Brown it was just awful and not what I ordered. I have calledand called and cant get a return call and apparently email isnt good either I never could get a response when I was trying to track the wig down the first time to see why I hadnt received it and never got a response back

Will definitely shop again ! Process was fast and I was able to pick my wig up as soon as I reviewed confirmation that it was finished received about 2-3 days after order placed

I ordered a wig for pick up which stated it will be 3-5 days after the 5 days I never heard anything I reached out after the week I was told but the young girl that they waiting on shipment call back in 2-3 days I called back in 3 days a man answer the phone he stated we just waiting on the shipment I’ll put you on the list and give you a call sometime in the afternoon to give you update I received no call. I waited two more days and called back and the man answer and stated I have your name listed with several other names to call once it comes this is the 2nd week and 2nd time I had to reschedule a hair appointment. This week is the third week I called Monday and was told by the young girl I spoke with my manager and we don’t have your wig but we have a wig that’s longer and I’ll put that to the side with you with your order number and name and phone, the next day my sister went to pick up my hair the man was there he had no clue I was coming and after 25 min waiting my sister said he gave you the wig you ordered instead of what they told you on the phone. So I waited 3 weeks for my hair that I was told by a young girl and manager that they didn’t have so I was going to get a longer wig to get the same wig I was promised literally a day before no money back no percentage off no nothing. Then I opened the bag of hair it smelled like a full zoo!! Promise I would never recommends this business they obviously don’t know what be going on don’t know anything and they lie to customers I guess just to avoid there mess up.Please don’t let them fool you I have screenshots of all the calls all the the recordings of the lies I was told. Don’t shop I was literally told not to shop with them and I still did now I know why it will never happen again.

They are always nice when I come and very helpful.

I hear its nice but Im never able to find it..

I wouldn’t recommend purchasing hair from the Weave Spot.Today, I purchased hair and it appeared to be the same pattern as the the closure which was deep wave. Once the hair was wet it was completely different. Called the store and the sales person states once you take it out the pack it’s out of there hands! I went to the store and the salesman told me I used old hair. I’m not understanding why I would purchase hair then turn around and use old hair. That’s makes no sense! I proceeded to ask for a manager first he stated the manager wasn’t there then he stated there was no manager. I’m confused. So who is the owner?! He gave me a business card which was the store number. Before even asking what the issue was he over talked me to say once it’s out the bag it’s out of our hands.KNOW YOUR PRODUCT PRIOR TO SELLING IT FROM PEOPLE!Some people shouldn’t sell hair. Some people need customer service skills prior to working in a customer service position. Good customer service is vital in the hair industry.

I had an experience with this company, but they made sure they fixed the problem quickly. Good hair and good customer service!

Very friendly professional and knowledge of product is awesome!

I recently purchased 7a Brazilian body wave & I must say I’m extremely impressed, not only by the price but the quality & customer service as well. The young gentleman who sold me the bundles was an absolute delight to do business with. & the bundles!? My God! I dyed, washed & deep conditioned them & they went right back to their original texture. Not only that but the hair was softer than before!!! I usually get my bundles from ATL but due to this shutdown I couldn’t. Needless to say, I won’t be making that trip to ATL anymore!

I’m having mixed feelings about this body wave wig I purchased the unit is bomb I can’t deny but after a month the hair is breaking off. You can literally see the hair breaking in half.. I deep conditioned the hair to bring back its luster but after a day it was brittle again.. I hate to put this review out but maybe it can help the company.I purchased another wig before I noticed how much the hair was breaking off but I’m just gonna give it a chance n try n keep it as natural as possible ( little to no product.. (conditioner) ).. service was SUPER FAST.. I also used the pay layer option which I love love love.. I would say give this company a try!! Most companies have flaws but over all I would give the hair a 8 out of 10

The customer service was great...She knew hair like know other..i kept my hair 2 months before I got it don...only because I wanted it for the winter...i wore it a month the first time...ive had it in a couple weeks this time...i love love my deep wave...i feel so pretty....however I cannot get this smell like chemical r burnt smell out i thought o it will come out after I washed it but know ...How can I get the burnt smell out?? I never put any heat on it just a spray bottle with leave in conditioner oil and water as a mourning routine...

The young lady Kiala was very professional and very helpful .i am certain i will be back again.. Thanks Kiala

I moved here three years ago and havent let anyone but Demetra do my hair. After looking through reviews and other people in town that can do my extensions (Yep White girls do it to) I decided to give Demetra a chance. Three years later and shes still the only one in the city of Huntsville that Ill even give the time of day to. Not only is she professional but always polite and suggest different ways to do my extensions. Before meeting her I didnt know anything about beading. I always had my hair braided and then sewn in. She ensured me that beading was the way to go and would stand longer then braiding with my type of hair. Not only did she do an amazing job but she went above and beyond to even meet me at different hair sales places to make sure I had the highest quality of extensions but the exact color I needed. I would recommend Demetra to anyone even the girls at school have gotten to know her and use her. I love getting my hair done by her.❤️Tina❤️

Do NOT order online. Their shipping is not reliable and if you order expedited shipping, it is a huge waste of money because “USPS” will have a delay and your package will NOT come when expected. I contacted customer service and they were nice/nasty about the situation. I definitely would not recommend ordering online. You will waste the extra money and waste your time!

Update! Thanks to Tony the owner of the weave spot for being so professional and helping me through the shipping issue that occurred. I wish I would have spoken to him originally. Im very pleased and can’t wait to get the rest of my hair. This will be my third wig I’m getting made with hair from the weave spot :)

Kiala was very patient and professional! 💗

Great quality hair

From the moment I asked a random woman where she got her hair from I have been a faithful customer I love my hair n the quality is awesome. It would be cool if they had a stamp card so after so many bundles you can get a bundle for % off vs the one year membership

Extremely nice staff. Very upbeat store. Knowledgable cashier quick greeting and assistant.

Doron was a great salesman. He really made my day. He gave me Great customer service.

Although their hair is nice their customer service is terrible. They overcharged me 86 dollars for three bundles of hair. When I went back to retrieve my money the man replied with I dont know how you payed that much. Ring up the cost in your head yourself because they will try their best to take all of your money.

High quality hair at great prices- hands down !!

Poor customer service. The guy was helping me so I thought, only to stop helping me and start serving someone else as if I wasnt there.

Resolved issue

I visited the weave shop 2mnths ago. My first time i wanted a sew in. The hair is ok but i can find better hair cheaper price. Way to much for closure pieces and my sew in didnt last a month. Closure wont stay down my sew in is lose and coming apart and it has only been 2 mnths. I have had plenty of sew ins and they last way longer even with bad hair. I spent over 300 never again. 150 for hair, 64 for closure and 100 for sew in that didnt last a week. I wanted a four way vixen and the stylist dont do that. You need a stylist that knows how to do everything and not what they want to give you.......

I purchased a 20 inch frontal in 613 and I believe I got three bundles of 26 inch at $90 a piece also 613. The hair didnt last a week. The hair sheds worst then synthetic hair. This is the first and last time that I will be purchasing hair from this vendor. The frontal was worse than the bundles. The only positive thing that I can say about the hair is it took semi permanant hair dye very well which it should because 613. I have bought hair online from AliExpress that sheds way less than this...

The Best weave in town💯

BBB COMPLAINT AND SMALL CLAIMS FORTHCOMINGI purchased several of the longer 5A bundles, and a closure, on 3/13/19 at the Huntsville, AL University Drive store to be in a wedding. The hair was BEAUTIFUL, until shampooed on 3/17/19 with Tresemme products, and immediately lost all curl pattern. I was the only one in the wedding party with straight hair, and the bride was so disappointed because that was not the look agreed upon. Nevertheless, after speaking with the owner, Tony, who agreed that should not have happened to the hair, and texting him the requested pictures and receipt, I didnt hear back from him. Perplexed, I called the next day, and Tony placed me on hold for 23 minutes! Giving the business the ultimate benefit of the doubt, I waited and called again the next day. Tony was unavailable, but Keyshonna (sp?) told me she had seen the texts from me, and to bring in the hair, along with the receipt, for replacement hair. She told me to call before coming into the store. I could not make it HSV soon, so I called to inform them. Tony and Keyshonna were unavailable when I called, but I spoke to Lawrence, who kept telling me to call back because they were moving. In anticipation of miscommunication, I texted after each call, just to make sure! Days later, I get to speak to Lawrence, and he finally speaks to Keyshonna about the issue, who remembered me from bringing up the wedding. They discussed it, and informed me that Tony doesnt remember me, and they wont replace or refund the purchase, since it was worn - which all parties knew based on 1) the pictures sent and 2) each text and 3) each conversation!As a consumer, I legit waited weeks and several calls and texts to attempt to fix the issue. It hurts me to even have to write this review, and to announce the customer service practices of this business. However, they made it extremely hard to ignore. As a practicing attorney, I have filed accompanying complaints with BBB and BBB of North Alabama, and have all the time and evidentiary proof to file in small claims court over $245, plus legal costs and fees....which is just sad because all I wanted was some long curly hair, and not another court date.

Some of the best hair I’ve ever bought hands down!!! Will definitely purchase over and over again!

Best Hair Ever!!!...In 3 Years Ive Never Ever Had A Problem With The Hair....Not To Mention The Great Customer Service Every Employee Is Nice and Knowledgeable When It Comes To Every Product The Have!!...GREAT JOB WEAVE SPOT!!!

The hair was really good and soft no shedding no smell

Excellent Customer Service!

Personally I have been to the weave spot to purchase hair on several occasions with no issues! I also get my 9 year olds natural hair done as well as getting sew ins for myself by Elijah with no issues! I love the weavespot!!!!

Best friendly experience with hair/ and hair stylist ever!! Beautiful hair I loveeeeeee The stylist are all badd with hair !

This is a wonderful place to purchase very good hair.

Love they hair price and wonderful deals

Great customer service! very satisfied.

Has all you bundle needs, great hair

The worse customer service I have ever received when it came to purchasing hair. The owner was very rude and unprofessional to say the least. I will never purchase hair from the business again. Customer service is the most integral part of a business, and when you lack that you are doomed to fail.

Always a pleasure shopping there.

Awesome selection and great staff.

Very good customer service...

Best hair-store ever! :-)

Has the best hair

I love dis place

Great prices and quality hair

The food wasnt good

Great customer service

I bought my hair in October the hair that I bought in October it didn’t last a week before it started to tangle and matted up so I said maybe I had a bad patch so I went back on November 21 and bought some more hair it has tangled so bad I spent 200 dollars for my hair October and in November I spent 250 this hair is trash don’t believe the reviews it’s not virgin hair.

Great hair!!! Great prices!!

Great hair

Worst customer service.

Hair tangles quick...

Great service !

Good experience

Love it

They are very professional.

Very Professional