Jenni at Alabama Kitchen Bath is OUTSTANDING in her customer service - friendly, kind, helpful, and does follow-up. We purchased our kitchen counter through Lowe’s and due to the person who waited on us there quitting Lowe’s entirely dropped the ball through their chain of about 2 additional subcontractors between Lowe’s & Alabama Kitchen Bath. Jenni let us know that if we wanted a certain edging, the piece would have to be sent to a Birmingham location. Jenni offered to have us come visit her and select another edging. Within days we had our kitchen counter! Then the subcontractor through Home Outlet fell through. I called Jenni & once again, she came to the rescue! She invited us to come down & look at the pieces in the back. We chose one that is even better than the initial one we chose. Again, days later the template was made and a week later delivered. My sister painted her bath in our home & we said this ugly granite counter has got to go!! We showed Jenni a picture of the room color and she led us right out back. She showed us one she thought would match (which we both liked) and then several others. We chose the first one.We HIGHLY RECOMMEND that Huntsville and area customers looking for countertops go directly to Alabama Kitchen Bath because they are top-notch in working with customers, their workshop is meticulous, and Jenni is the BEST!! Thank you, Jenni!

Alabama Kitchen & Bath HSV produced and installed our beautiful quartz countertops on schedule, with clear and consistent communication throughout the selection, template, estimate, and installation process. The quartz is stunning, but the five stars are for the exceptional customer service, thorough communication, and genuine interest Jenni gave to our mid-size project. Jenni should teach a course in communication, project management, and customer satisfaction. I recommend Alabama Kitchen and Bath for a beautiful product, but more than that, I commend them for customer service that exceeded all expectations. Thank you Jenni!

Without a doubt the least professional business I’ve ever worked with. Our countertop and sink were both installed uneven and very far from level. Dots of silicon were left all over the wall and front face of our cabinets. The cabinets were completely knocked off of the shims and left that way. And to top things off, the installers literally threw our sink drain IN THE TRASH. When confronted with these issues, we were given the run-around for multiple WEEKS. The employee we communicated with was so far from solutions-oriented and no manager ever made any effort to contact us. And when confronted by the Lowe’s branch who used AK&B to do our install, they completely threw us under the bus and refused to offer any compensation. No one could offer us a solution. Instead, my number was BLOCKED to make it harder to get in touch with anyone about this issue. Absolute joke of a business. If I could give less than 1 star, I would.

Sherry Buie was very inspirational throughout our process. She worked diligently for months with us to make sure everything was perfect for our new house! Absolutely would will go back here and send others to her. Best prices, professional, caring and 5 star service!! Our stones look amazing in our new home and it’s no doubt due to Sherry guiding us throughout the process!!

Completely unprofessional