Anthony and Jeff were extremely helpful in getting my Mothers phone set up. Great customer service and very friendly. Much appreciated and much better service than any other Verizon store Ive seen.

Hunter and Joel were incredibly helpful as they provided us with the best promotional options regarding our purchase. Their high level of teamwork, efficient and quick assistance, and clear communication while we switched carriers and bought new devices was immensely appreciated! Looking forward to the future with Verizon 👍🏼

We went to the store on Saturday. We weren’t adding a line or upgrading to the newest and. Eat phone for our daughter. The employee was pleasant and acted helpful. I was told I would have a phone call in under two days on the phone we were looking at to purchase. Four days later I had a text telling me I could go to another place to possibly buy a phone. No phone call, no touching base, just a text from another company.I called Verizon online store and ordered the phone in under 5 minutes. It will be shipped to me in two days. Thankful for THEIR help. The store here was NO HELP. I will be using the online for future transactions.I also watched employees only putting on masks if a new customer walked in the door. It was fine to have it ear dangling if they were hanging with their fellow employee buddies. All for show, nothing to actual customer protection during a pandemic.So not happy with the Clearwater location.

Needed a new phone. Of course they steer you to the pricy one. If you are a new customer they offer you the world, if you are an old loyal customer they dont offer you s***.

Emily was incredibly helpful with setting up my new phone and finding the perfect accessories.

After my phone from Metro pcs was stolen, I was very dissatisfied with their service helping suspend my service and get a new phone. I wanted to find a new company. Switching to Verizon was swift, and painless. Verizon also worked with me until we found a phone and plan in which fit under my budget. Received the best customer service Ive ever had at any mobile carrier in my life. Sprint, T-Mobile, Metro PCS. Nothing compares to Verizon in every category. The quality of phone, in combination with the flawless service I get wherever I go, plus all of the cool extra features that come with sign-up I will be a Verizon customer no doubt for the rest of my life. This goes for any recommendations or referrals Verizon is just the best hands down. Please listen to me when I say to pay the extra few bucks to get Verizon I promise you wont be disappointed.

Jonathon did such a good job helping me upgrade my phone and also help me figure out an issue with my Verizon account. We were on the phone with customer service for almost 3 hours and he was patient and professional the whole time, even staying late to finish the job. Highly recommend this store and working with him

In the purchase of a new phone, we received excellent customer service from Eddie !

Best customer service in town, Emily helped us she was very knowledgeable and super friendly.

Really bad experience with this location. I upgraded my phone because I was offered a promotion back in April 2021 and to this day September 2021 still have not received it. now I have to pay the full price ($1,050) for a phone that I was supposed to get a $450 credit on. All they want to do is sell you whatever they can by telling you lies about promotions and then dont help you afterwards. Dont waste your time. 9/22/2021 update: changed to AT&T, cheaper and better service!

Love this place been a customer from the beginning great customer service from everyone especially Mr.Villegas John is The best.

Anthony Torres was very polite, explained everything, and was not pushy.Catherine

They are the best Verizon store I have ever been too. Very very helpful and up front about things. Highly recommended 👌

Total rip offs charge you to put on case and screen protector 100.00 no thanks 3rd time trying to switch to Shady of a company..

Called the location to get help finding a case for my phone, and the employee who assisted us, Jessie, was very polite and there wasnt much of a wait. He went above and beyond to help. Overall, a good experience. Thanks.

Visited several different Verizon stores and this one was exceptional in actually helping me switch service and find the products I was looking for. Very helpful in explaining the process and getting everything done efficiently.

Alex was amazing. He was thoughtful, professional and gave superior customer service. He is an excellent representation of what customer service used to be like and we genuinely thank him from our hearts. Great job Alex.

We worked Directly with Alex and he was awesome. The Best Customer Service we have ever had. Alex deserves a Blue Ribbon for his knowledge and customer service, dependability😀

The guy was very nice.

Classic bait & switch. I was offered significant promotional discounts when I ordered a new iPad and iPhone, and added and upgraded plans. No restrictions on eligibility were mentioned. Was told that the phone wouldn’t ship for 2 months - it arrived in less than 3 weeks but they didn’t contact me to let me know, *I* reached out to them after I got a delivery notification. I assume this was deliberate since the discounts on one of my data plans wouldn’t go into effect until I took delivery of the phone. I was also suddenly ineligible for the discounted phone price that had been promised. They made no attempt to honor their offer or to contact Verizon corporate for authorization to correct THEIR mistake, I was essentially told to take it or leave it. I declined to buy the phone and it took an hour and a half to reactivate my old phone. (After the 2 hours we’d already spent.) Also, I didn’t immediately catch that a lower discount had been applied to the iPad, so I’m hosed there as well. Very unhappy.UPDATE: further investigation of my bill also shows that the new plan I was talked into does not have the free add-ons I was told it included. This place is completely shady.

The only reason I am giving a 5 star is for John Synder that works there. We had switched to Verizon in November and initially Edgar was helping us. Edgar was so bad at his job and kept giving us the run around, told us it would be free to switch to a business account when we got the phones (turns out it’s not free and he messed up our entire transaction) wouldn’t answer our messages, and even ended up ordering a wrong phone that delayed it all and for all that we waited 3 months before we got them thanks to John that cleaned up his mess and went out of his way to call up top and was able to get us all 12 pro Maxes and keep the promo that we had originally signed up for. If an Edgar approaches you, RUN, he’s a wolf disguised as a sheep (got his cut). I highly recommend John Synder, he’s tall wears glasses nice hair and loves cooking lol 5 stars for John.

I drive 140 miles round trip (from Yakima) to do business at the Kennewick Verizon store.. They’re that good!Emily is just outstanding in her ability to set up the particular system that you need; highly skilled, kind, and professional. Verizon is excellent overall, but the Kennewick store, and Emily, is without a doubt at the top of the list..

Excellent customer service. The team there took care of my concerns fast and efficient. Thanks again for getting my phones working.

Kristina help me out get everything ready and prepared so I could leave on time for work.She was very helpful. Made my experience of buying a phone fast and easy.

Emily and the other staff members are very polite, she was knowledgeable, she owned the issue and got it sorted out quickly. Will definitely be going back for all my device and upgrade needs. Thank you for your help!

Ive purchased my last two phones from this location and both times the sales people were great! Very helpful and knowledgable.

Shout out to John Snyder!!! Super nice and super helpful. Give this gentleman a raise, you need more people like him.

Bought a phone from here for 700 and it stopped working 3 months later. Because it was pre paid no warranty and will not stand by product. I don’t recommend. This place masquerades as a Verizon store but they are 3rd party. Waste of money go to actual Verizon store where they stand by the products they sell.

The customer service was great! Shannon is awesome. She made sure we were pleased with everything we got. The process was very easy but because we got so much stuff it took awhile but Shannon was very patient. We will definitely send her some customers. We are very happy to be a part of the Verizon family!

They barely spoke to me. I was replacing a device, they ordered it and when I was there to pick it up and get it set up they got on the phone and said 3 words to me. I had no idea what was wrong with it or why they had to call elsewhere until an hour into me sitting in a chair 6 feet from the person. I was there for 2 hours with very little interaction.They said everything was fixed. I checked my bill and I’m getting charged for 2 lines and one line was the device I returned and no longer had. I called to have it fixed and it got marked as a termination fee because they never marked it as returned. I’ve been on the phone with customer service trying to sort out the mess they made all morning.They were rude, with no customer service and didn’t do anything but mess up my account!

Great customer service I loved my experience Sean is the best in my opinion

Great first experience from Krista Phillips as a new Verizon customer!My husband and I went in to switch from Boost Mobile to Verizon prepaid and I had bought Verizon phones online to bring and activate.I knew it was going to be a process - over an hour and a half, to no fault of Krista. She was nice, patient, and worked steadily to get us what we went in for.We walked out very satisfied with our experience. Before we left, Krista made sure to reiterate that if we need anything else, we can contact her directly st any time.Thank you Krista! Im looking forward to our new service!

Very pleasant and helpful

Curran and Amy were so helpful and awesome!! They were so friendly and met all of my needs! I would recommend to a friend.

Switching was BY FAR the best decision me and my boyfriend have made! We went in there just to get some basic info and see exactly how much it would be to switch and Shannon stayed and was very patient with our questions! We went through information for 2 hours and Shannon didn’t mind. She worked hard and made sure she got all our questions answered and when we finally switched, she made sure we got our phones as quick as possible. Amazing customer service!

Such a great experience. I moved my business account from AT&T to Verizon and it took a little work.Georgetta helped me get it done. I had to provide quite a bit of paperwork as is expected for a business account and Georgetta was such a great help. I am very excited about my new service for my business and my new phone.I highly recommend this location if you are looking to switch to Verizon.

We had a great experience! Ben Henderson was very helpful. He is knowledgeable with Verizon plans, the multiple devices offered, and even helped is save $ on our bill. We will definitely come back when its time to upgrade the other phones on our plan! Thanks for your help Ben! Great location and easy to find as well!

Great experience meeting with James today. He explained the pricing and helped me understand the benefit of making a switch from my current provider. I encourage you meet with James!

I had an awesome experience! Adam was able to explain my bill to me in a way I could understand. He made learning from him very easy. I had several questions regarding how to use my tablet and he was able to answer all my questions but most importantly, was able to show me how to use it instead of just doing everything for me. I will be coming back to this location for years to come. I recommend this location to everyone.

Version will not help a fire victim. I paid over $340 for their phone. The store manager told me to go to hell. I called the 800 number. To be told again to go to hell because I didnt make it back within the 14 day return policy. I was restricted by road closers.Prepaid phones dont have a insurance ability so I am screwed. I will be switching carriers for sure.

If you ever need a new phone, and get taken care of like youre the most important person in the world, then look no further than Margo at the Clearwater store. Shes knowledgeable, smart, kind and courteous. Love my new phone, which was a special order that she got for me within a day. Thank you, Margo.

John Villegas helped my husband and I tonight. I DREAD going into cell phone stores. HATE IT!!! he made the experience painless and super easy!!!!And QUICK!!! He really was thorough. I’m technically challenged and he helped me recover all my info. He took his time. He was friendly. He was professional.It was the best experience I have had ever in a cell phone store. Ever. I highly recommend this store. And John Villegas specifically!!! Just an all around amazing guy and great experience!

Went to John Villegas for some assistance with my Verizon Account. He was amazing he helped with every aspect from product and device knowledge as well as Account changes, accessories, and the ease of use with the online platform and how it works. Will definitely be going back to John again!!!!

Very helpful people, got me what I needed without any hassle or bull! Got a great deal on a better phone, new network, and better plan.

Shannon has gone above and beyond to help set up our kids phones for parental control. She spent a few hours of her time to do this! She is personable, professional, and a delight to work with! Thank you Shannon

Amy and John are the BEST. They explained so much to me about new products, which I got, and were so helpful and informative. I was so impressed at how they worked together to help me. I will definitely be back at this location and recommend to others. Give these two a raise, folks!

Had some issues and they were very quick to resolve

Paid my bill with No problem. Verizon wireless has great plans. Clean environment inside and outside. Verizon wireless has friendly staff members who are respectful and helpful.

It was a good experience. Everyone is so nice and helpful. Shannon was the person who was working with us and evertime we would ask a question she was always answering them to the best of her abilities. Would recommend to anyone to go there if they are thinking of switching over to Verizon.

Nice people great a customer

I have been to several Verizon stores, this store is by far and away the VERY BEST! Excellent customer service, Staff very knowledgeable, and friendly. My wife and I really appreciate the time the staff takes to make sure all our questions are answered. Have dealt with several service staff, regarding different issues, and each time have left with all our issues resolved. Just cant say enough about the customer service A+++

Holly and Amy are the best to deal with. Not only do they help you out and get you the best deal possible. Theres a little bit of a comedy show that goes on at the same time to make it entertaining LOL. I really enjoyed working with them and they were great

Christina went above and beyond to help us decide what cell phones were best fit for our needs. We will never go anywhere else again. Thank you so much Christina... were sending everyone were know your way.

Overall amazing customer service. Knowledgeable and very friendly. Definitely will come back. Highly recommended!

Wow the Customer service with a WoW I WENT IN WITH A NEGATIVE issue and KRISTA PHILLIPS a Verizon account manager turn my issue to a POSITIVE outcome 1 out 10 a 10 THANK YOU for all YOUR help and GOD BLESS....

Courteous staff great devices good clean place to get your cell phone needs met

Very well informed staff. Friendly and willing to help with problems and issues. Store was inviting and well stocked. Will continue to to take my patronage to this store in the future.

Best service ever, Margo did.a great job. See is the best and showed me all the features. You have a great employee working for you,

I lost my phone this morning. I went to the store and was met by Andy Vasquez who was kind and helpful and cheered me up from my very annoyed at my self state. He found out I had insurance (I did not know that) and saved me a lot of money by helping me make the insurance claim. And he was very kind and competent. I was grateful for his honesty; since i was unaware of my insurance (my bad) I could have easily just been sold a phone, in fact, thats at first what I asked for until Mr. Vasquez was so excellent. Thank you!!!

Michael Murphy went above and beyond to set us up with new phones. His follow-up has been great as well. All reps were friendly and personable. Customer service in the store brings up back to Verizon! Keep up the great work.

Jesus Rodriquez was excellent to deal with. He is definitely knowledgeable and more than helpful. He is very friendly and has a great attitude. I highly recommend him to anyone who needs Verizon assistsnce.

Michael was very knowledgeable when we bought our phones and plan. He even came in on his day off to set my mother up with a plan. With the recent update I experienced some issues with my phone. I texted Michael and he got back to me via text within 10 minutes and walked me through the process to correct the problems. The store itself is very well stocked and attractive.

Service was meh, stood there for awhile before being greeted. It was my second time trying to upgrade there. First time was two years ago, ended up going to Best Buy, last month ended up going online. I did call once to ask about a case in stock, employee said I think so, anything else? Again went to Best Buy.

Helpful staff, takes time with tou and courteous.

I dont usually write reviews, but I had the best experience at Verizon the other day and had to let you know. I came into the store due to issues I was having with my phone and received the best customer service from Angela I have received in a very long time. She listened, fixed my phone issues, and we talked about how she can help me with my business needs in the future. I will definitely be back to see her and I am telling everyone to go see Angela at the Verizon store on Clearwater! Thanks Angela and keep up the good work!

Thank you Margo Cady for restoring my faith in customer service! You were so intuitive and jumped right in to help me set up my phone without me even having to ask! You went above and beyond! Such a contrast to the complete rudeness I experienced at the Verizon Store by the Starbucks at the Columbia Center. Thank you for shining and being an amazing customer service agent!

Do yourself a favor and make an appointment with Shannon Verduzco!!! Not only did she help me adjust my plan, she helped me add serveral new devices for my business and family. Her knowledge and suggestions on devices were exactly what I needed! I love them! Not to mention she worked with me in my time crunch so I didn’t have to stand around and wait to be helped.... make an appointment with Shannon!

Nick was very friendly, professional, and knowledgeable with the product. He made me feel like a valued customer my first time in the store. I will definitely come back to him for future needs.

Chante knows her stuff.She went above and beyond, not only helping me with my transfer of data. But, taking the time to explain my plan and charges I will be expecting with my monthly bill.Pleasant, kind, patient, and well informed.

Adam was great. He got me in fast and out even faster. He had great advice and showed me some great options for price and quality .

Sales person Curran was great and helpful!

Essence at Verizon was a great help. She landed me on my new cell phone, she l8stem to my concern, and didnt rush throw the process, bring in customer service this is important. Awesome job

Excellent experience. We will surely be back to upgrade our other phone in the next few weeks. Our sales rep, Chante, was fantastic. Very personable and knowledgeable.

Great place to get cell phone plan. Friendly staff. Clean environment

Margo was an awesome sales rep. and me not knowing a thing, she told and showed us all of what we asked and more. She is who we look for when we come into the store.

John Casados was great! I hate shopping for new phones, this was quick, easy and relatively painless. He had the options I wanted, great customer service and I was put the door with all my questions answered and a nice new phone fresh out of the box. Thank you John for a great experience at verizon!

Adam and sage were wonderful and fast in helping me get 4 new LG phones! Enjoyed my experience and appreciated their knowledge on the products. Would recommend them to everyone!

Jesus is very friendly & extremely helpful. He doesnt try to rush through everything & hes very knowledgeable. He truly knows what customer service is all about.

Mike Murphy, who is the awesomest sales associate with the best customer service Ive ever experienced in any Verizon Wireless store, called me this weekend and left me a message letting me know that there was a promotion that Id probably be interested in. Not only that, but he actually went ahead and proactively signed me up for it because it IS an INCREDIBLE deal. I had an 8Gig data plan for $85/month, and the newly returned promotion is a 10Gig data plan for $80/month! So he SAVED ME $5/month and INCREASED my data by 25%! What the???....Verizon Rocks! Im gonna go tweet all about Verizons amazing customer service now. Ive always been pleased with my Verizon experience, but Mike Murphys proactiveness takes the cake! Thank you Mike, and thank you Verizon!

I just go in to pay my bill and get the much technical support I usually need. The main office at Columbia Center is the one to go to for all definitive issues as the other stores are privately owned franchise outlets. Their service may not be in step with the main Verizon owned store.

Our best experience ever with Verizon was at this location. Essence Stredwick took care of us all the way. She went over and out to give us the best service and attention. She made Verizon 5 customers for life today.

Brian was very helpful and spent a very long time helping me set up my new phone and tablet. He put his phone number in my phone and even got my Bible app on.

Chante did an excellent job with my phone upgrade and answered all my questions. Well done. I will be back.

I just want to say that Brian Cooper has been SO helpfu,l, professional, friendly & kind when I come into the store! I have never gotten such amazing service before EVER! If I. could give him a million stars I definitely would!! I AM SO GRATEFUL FOR HIS SERVIC!! AWEDOME individual!! 😄

Margo,is the best,she sold us phones,the first time and we came back to do it again.She is so helpful,and kind,and will work with her again. And again,please let her know she is a blessing.

Was lied to every step of the way, I go out of my not to deal with this store. I dont know who got my re baits or the extra battery for my phones but I hope they liked them. Would be nice if you ansewerd the phone instead of hang up on people.

Asked one question and they sold me what I needed and not what I was thinking about. Couldn’t have made a better decision. Plus it was cheaper and the only difference is the screen. So happy with th 8 plus.

Nick was very helpful and very knowledgeable. I would refer friends and family to Verizon because of his ability. And fun too.

Samantha helped me leave the terrors of my old phone company (sprint) while having the patience of Maggie Smith playing Professor Mcgonagall waiting for Dumbledor to make sense. She was all knowing and so incredibly efficient I thought I had died and gone to a place where phone plans dont have to make me feel like Im having a heart attack. She gave me ample information to assure me I had the right plan for what I use and helped me get my phone ready to go before leaving the store. I tell you, this gal is some sort of super hero hiding her identity in a phone store sales person. I will definitely be coming back to only this store every time I need help because she was just that fabulous. Thank you for all your amazing knowledge, patience, and assistance Samantha! (She deserves a raise and employee of the month!)

Chante was so very kind and patient helping us figure out the best route to take with our broken screen phone. Gave great recomendations and helped us decide whether to buy new, fix locally, or use the insurance. Absolutely felt NO pressure whatsoever, we were treated very well.

Amy, John, Jesus and Christina have all been so helpful!

Great personal service. Enjoyed shopping for the hardware I needed. Will go back to this location for my cellphone needs.

Wonderful experience. Margo was timely, curtious and knowledgeable. I would come in again.

I came into this Verizon store and was not an easy customer for Kristy Humphreys to deal with. I had been dealing with an Issue regarding Verizon for several months and was very frustrated by this point. Kristy was very understanding, she was patient and did everything she could to resolve this problem and was finally (to our relief) fixed. I also want to mention Margo Cady who also helped us a great deal in fixing the problem. We came in earlier in the week for the same problem and she spent several hours trying to help my son fix the problem. Because of the excellent notes she had taken and the several hours she spent trying to fix the problem Kristy was able to seamlessly pick up where Margo had left off to get the problem resolved. Thank you to the people at Cellular Sales and in particular to these very helpful people.

Good place I just preorder my SAMSUNG S21 Ultra 5G

Kristi was one of the most helpful sales associates I have ever worked with even though I wasnt able to finalize my sale with her she was most helpful and knowledgeable.

The managers are very nice. The associates where cold with me. The store is very clean. But I feel too empty and depressing.

Really recommend this place, specially Andy he has great customer service, makes sure all your questions are answered and makes sure you go home happy!

Essence helped us with professional knowledge and patience. We are pleased with Verizon and are long standing customers. Having her coach us to the technology is an bonus.

The great service by the representatives. They are friendly and really parient. They will try all to help the customer making sure that satisfaction is number one priority.