Gorgeous light flows through this Crate and Barrel due to the modern design of the building. The store is impeccable with new items added frequently. The furniture is comfortable and well made with mostly neutral tones and natural materials. There are a few items in the baby/child section but not a lot. The kitchen section is pretty big with everything from espresso makers to tablecloths to cutlery. A great place to start for someone furnishing a new home.

It’s a nice crate and barrel. It’s exactly what I expected for a crate and barrel store. The staff were friendly.

Great experience. The staff are nice and helpful.

I was able to get a small item in short order. I ordered it on the phone, chose to pick up inside, all in less than 10 minutes.

Just killing time before going out to my Anniversary dinner with my husband and kids...Kind of felt like we were being targeted. One employee was consistently following us and we ended up getting a few things close to 50 dollars. Made us feel uncomfortable.

I love Crate &Barrel, went into the KOP location & there was hardly any products on the shelves. Christmas ornaments were gone, a Christmas mug I wanted to purchase were gone. I have never gone in there & not purchased more than I was going for, this was the first time & it was disappointing. I wont give up on them, cause their products, when in stock, are good quality & unique.

Bad customer service experience at this store location.

Very friendly employees who want to help you and treat you with respect! It’s obvious they are treated well and enjoy their job. Plus the assortment is great and displays are always changing! I visit regularly and I’m always inspired!

Very helpful and courteous staff

(1) I love that they were open before 12 PM on Sunday.(2) Customer service was stellar. They definitely make sure to have you check out the clearance section.(3) Clean store(4) Quality items for sure(5) Expensive, but not over the top. You get what you pay for.I usually get Glassware and Dinnerware. I also got some cute placemats for $4.95.

Nice store. I liked the style. A little expensive but it was quality.

Nice furniture and kitchen ware, but the prices are too high

I am on hold with a lady named Desiree at this location who is telling me she is the store manager. The reason I am on hold is because I want to make an order and she says she is busy and she cannot take my order now and she can put me on hold and I can wait forever! Can you imagine that?! OMG! people are going crazy in these tough times. I think what got her upset is that she asked for my email address and I asked her why do you need my email address?. She must have taken that very personal. Because she actually hung up on me and I had to call again. I have never experienced something like this at any store and certainly not Crate and Barrel for all the years that I have been shopping with them. I wish this lady to find a job that she enjoys a bit more than what she does right now.

Michelle in KOP is the best Sales Associate in that store. Thanks Michelle!

I’ve had an amazing experience 9/10 times I go to this location.

I always love this place and so pleased to be able to safely shop there this week. Be sure to check their hours so you dont miss them ... i.e., they closed at 7pm on Tuesday. But all the same gorgeous product lines for kitchen, home, furnishings/design center, and general decor were there. Love this place!!

Poor customer service. They refused to sell me an item they had in store because it was consider a display item. But did not have any stock. Rather they would ship it to my home (so UPS could destroy it and leave it in the rain no thanks) Could you imagine? Here is the answer store manager- You sell me the item and YOU worry about getting another. A company that teeters on bankruptcy should be doing everything for the customer. Period! Fortunately I found an almost exact match on Etsy for a third of the price. Crate and Barrel days are over for me.

The sales associates here are super kind and were really helpful. Eli really helped my wife and I pick out some great pieces for our move and we really appreciated his patience even though he was supposed to clock out. Thanks again and will definitely come back!

Not crowded...mask and hand sanitizer at the door. Staff was helpful with finding what I needed.Will visit again soon.

App is terrible. Could not get their own registry system to work when we went.

Great furniture and products if you can afford them

Great staff help guide you through the store, a lot of amazing furniture on display here.

Most of our home is furnished by crate and barrel. I love the balance of quality and function (plus the prices are reasonable).Best part of this store is my favorite sales associate Chris Wells! He is so helpful, great suggestions, so attentive.

Cindy, Michelle, and Brian were all incredibly helpful to us during our visit. I recommend going in the morning/afternoon to receive the best customer service, as we have gone in the evening when different staff is there, and nobody is willing or eager to assist.

I Enjoyed Shopping Here... The Store Smells Delightful And The Employees Are Friendly And Eager To Help... They Have A Fabulous Inventory... A Lot Of The Items Are Different And Eye Catching... Good Quality And Worth The Buy... One Of My Special Places...

Easy to see right off of North Gulph Road servicing King of Prussia and the adjoining areas of Pennsylvania. Plenty of parking and a wheelchair accessible entrance. Clean facilities. Reasonably priced. Credit cards accepted. We will most likely be going back.

Same old same old, but still shop is well staffed, clean and pleasant....

We went specifically for new dishes & I really thought this would make it a one stop shopping trip- they had many choices that were lovely. Customer service was just the right amount of information & no pressure. The perfect solution simply wasnt there that day but well be back for other items because they carry many superb items left for us to buy!

My experience here was lovely. We came to look for potential furniture options and someone helped us find everything we needed and was extremely nice. He helped us find different table options and they have a great variety. The store is very big but tidy and the layout is very easy to follow. The location is also great because it is close to the mall and restaurants.

Stylish affordable furniture and household items are standard at crate and barrel. Sometimes you can get coupons and be sure to check the clearance section to save a little. The products sold here are high quality and are sure to last a long time. Staff are excellent and professional. Kind of an upscale IKEA.

I love Crate & Barrel. I lose track of the time when I am in here. The kitchen items are handy and sturdy. Ive only ever bought items on the first floor but they have such a variety for different styles and tastes. And some of the selection is actually quite affordable. Ive wandered up to the second floor and there are a few pieces Ive had my eye on. The customer service people are great and so willing to help. Theyve helped me to my car when I had several fragile items to carry.

A decent place to do business with

I always find something new and unique for myself. Love the children toys and bedroom items.

Love the store and the staff are so helpful and friendly. We did our registry there and they were perfect

If you’re late to your company Christmas party and forgot to pick up gifts, this is the place. Lots of cool gifts in the sub $50 range. Did all my work shopping in 30 minutes.

Two out of three workers were extremely rude. While I know its the holiday - the store was completely empty and I asked for some help about a product. The lady made it clear that she didnt have time for my question and that it was dumb. Id never been to a Crate and Barrel before - I was looking forward to it, but her rudeness was something Ive never experienced in retail before. The cashier was very friendly. She offered wrapping services and insisted even when I said no at first. I dont like inconveniencing people, and felt like I had to the First woman. Finally, on the way out, I met in the doorway a third employee. It was dark and I didnt realize someone (an employee) was walking into the store as I was pushing out through the same door. I said excuse me and mentioned that I didnt see her. She ignored me and my apology.Im going to assume most people just dont like working here, so dont even bother going.

Best Home Store

Nice store. Liked the modern design. Jake the sales man did a great job to help us find our new sofa

Good selection. Great style. Usually excellent quality. Little pricey.

Love this store!! They carry everything you could possibly need in your kitchen. And the furniture is great too!

Customer service is poor. No one ever asks me if I need help. I always have to search for a salesperson. One day I was in the dinnerware section, and three sales associates were standing in a circle talking about training and management. I had to interrupt them. Even then it seemed like the sales associate didnt really have a handle on where the stock was.

Not a shopper, but this place could change my mind. The very helpful and friendly staff made our visit enjoyable.

Always a fun visit. Great, fresh things for our home. Helpful, friendly staff. Well be back!!!

Literally the worst customer service. We got a sheet set and a duvet from our wedding registry. The sheet set was junk, was 6 too small for our bed in one direction despite being the correct set for our mattress size. The duvet did not fit our blanket (6 too large in one direction). I, of course, washed the duvet and sheet set before putting them on the bed (why would you try putting on sheets and a duvet before they are washed?? They should fit). At the store, they treated me like a retard who does not know how to do laundry, and told me that I shrank the sheet set. They reluctantly took the sheets back, but refused to do so with the duvet because they said my blanket was a different size than standard (bogus, had other standard duvets fit for this blanket). If your products are faulty, you need to take them back. Also, you dont treat customers like they are stupid.

I love this store... all items are well made and stylish

Just left the kop store where I intended to purchase a table for $600+the items I had in my hands from their 1st floor marketplace area. I swear there were more employees in store than customers and yet I could not get the help I needed. Decided to get in line at the one register that was open after taking several laps around the store. Because the customer ahead of me needed confirmation that the $30 bowl she was returning (sans receipt)was only eligible for store credit, the employee behind the register essentially shooed me away to go find another register thats open . When I expressed to her that I had done that already to no avail, I decided C&B didnt want or deserve my business. This is not a one time experience in this store either. Ive purchased plenty from them over the years and with such rude service over and over, I have to say, not again

.As a long time customer of Crate and Barrel and their affiliate CB2,I wanted to share my discontent and frustrations regarding the staff at KOP, Philadelphia. I recently purchased a bed during a promotional weekend. In fact, the sales person repeatedly assured me that I would receive 20% off on my purchase. However, when I checked my bill later, I realized that they failed to give me the discount. I understand that things get lost in shuffle and I contacted the salesperson to rectify this issue. He later said the discount didnt apply to that specific bed! I find this lack of clarity so misleading and frustrating. On the top of that, I had coordinated the purchase of a mattress which I had to cancel and resulted in a $150 penalty fee. I contacted the manager of the store and am still waiting to hear back; its been 3 weeks and counting. I would never recommend this store to anyone and I totally hesitate to go back to Crate and Barrel or any of their affiliates.

Dont expect your furniture any time soon.I placed an order in early september and was told that there was a 8-10 week time for delivery on our furniture. We asked again because we had heard some stuff about shipping times not being accurate, but we were then assured that we would have our furniture by our sale associate. We were a little concerned but figured we would have 12 weeks until we really needed our sofa so why no go with them. Well we just got word that our furniture will not be arriving until January 16th. 18 weeks after we placed the order. How is this even acceptable? I asked why this is the case and its because its a custom order, i let my sales associate know that, she knew that at the time of the order. She then went on about how the 8-10 weeks is the estimated time for the furniture to get to the warehouse, from there it needs to be packaged and shipped. This is exactly why we asked twice when we ordered the furniture, yet here this sales associate was telling that there must have been a misunderstanding. There certainly was no misunderstanding, when we specifically ask when will we HAVE the furniture. The furniture being in a warehouse is not us HAVING the furniture. And good luck if you dont live directly next to the warehouse because they apparently only do shipping twice a month in our area.Absolutely horrible experience.

This is the biggest Crate & Barrel Ive ever seen. Its well stocked and the staff were friendly. Good luck in the parking lot though, youll probably get run over if you try to cross over to the actual mall building...

Went to Crate and Barrel to register for my wedding. I was so overwhelmed but Rob (a store associate? maybe a manager?) walked me through it. Made recommendations on the amount of stuff to get, explained the differences in certain products, found out what our entertaining styles were, and literally walked us through the entire store answering our questions and putting me at ease. I wouldve continued to put off the whole extravaganza had it not been for him talking me out of my anxiety. Plus, how much fun is that little shopping gun? MANY THANKS to Rob from Crate and Barrel.

I love crate and barrel but to be accousted by 6 sales associates in less than 5 minutes is a hug turn off. Then no one is around when I want to check out.

I was basically followed around the store by one employee in particular. She would stand at the end of every aisle I was browsing. Hmm I wonder why...

I would buy everything here if I could. Found a coffee table.

Great location. The associates are fantastic, helped me order an item from another store that was out if stock.

Stand alone big store with one level of household goods and another furniture. Wide range of selection.

It was a nice store. It reminded me of an upscale Ikea.

Great products and ideas for decorating..can be a bit pricey

We were helped by a gentleman named Jake who was so kind and helpful. A pleasure to shop here.

Little on the spendy side for the quality of products.

Must use credit or cash 💸 mail order is confusing...pretty good stuff

Loved it! Great selection

Service was great and employee were very helpful

Pay for quality furniture, not slick catalogs and mall rentsBookcases Plus is 5 minutes away in Paoli. No MDF and no particle board,EVERYTHING sold is Made in USA of solid wood1/2 the price, twice the quality, and unlimited optionsCUSTOM SIZING AND FINISHINGLocally owned too.

There is some good food. Sort of.

Good quality furniture at a relatively reasonable price.

Lots of nice stuff here. Sometimes hard to get help

A true favorite! Definitely expensive, but great quality.

Drove all the way to K of P to return a rug today. I recently washed the rag rug and the sides frayed. The store manager, Geri, I believe, refused to credit my purchase because it was over 90 days. She also claimed that she couldnt issue any type of credit because she didnt know how I washed it. Are you kidding me? When I told her that I washed it in my washing machine, she just stood there and started at me. Did she think I took it to the Brandywine River and beat it on the rocks? The product was clearly defective and I deserved a refund. No apology for my situation, no store credit, zero customer service.

Very good for candy and nuts and party trys

Fantastic products at reasonable prices.

Went for another one of the white au gain and hey still did not have it after several weeks.

Ok.. if you want to spend $$$ on furniture this might be your place!

Kids area is super helpful!

My mother loves this store.

Nice stuff.

Huge layout no issues of feeling cramped.

Fun place to get ideas

Very helpful sales representatives

Very nice store

Helpful associates, wide variety

Good store for a modern house

Was ok....shopping for sofa and was OK

Love this store.

Overrated. Customer service doesnt exist here

Amazing customer service

Lots of kitchen toys. Friendly staff

Great place

Place is fantastic.

Clean and helpful staff

I looked for sofa, arm chair and dining sets but couldnt buy none of them because their designs are not good as before and very limited choice....disappointing.

I spent too much.

They sell neither crates, nor barrels.

The best!

A+ Crate and Barrel location.

Helpful staff!

Good food

Lots of selections

Food is good

Yummy