Every one friendly. I had a new battery installed and oil changed in 2013 cts Cadillac coupe. I had an appointment . Very pleased with out come of work. Only waited 1 hour to complete. Recommend this dealership.

Your service writers, Brad and Cali Joe are really nice guys to deal with. The work done on my Suburban was quick and so far no issues. Thanks guys for the good work. Would recommend putting in a car wash so customers could feel extra good about getting a car wash for free, would make the customer feel great.

Ron and Joe from fiance were GREAT!!! Paid off old car loan 100 % and had money left from trading to put down.Went home with a new Silverado. Thanks guys see you in October.

Im not one to leave negative reviews but the service department is seriously showing a lack urgency with getting vehicles done. I brought mine in for warranty work on labor day weekend. Last week got a call that my vehicle was next for diagnostic, not sure why it takes 1.5 weeks to diagnostic. Im paying outta my pocket $3 a day for a rental which I shouldnt have too. Im not seeing any sense of urgency to complete vehicles and get them back to the customers. Dont get me wrong, the service manager and everyone there is really nice but Im not seeing why its taking almost two month just for the diagnostic. 1 transmission guy, 1 bay, than that should be faster. Like what are your service techs doing all day?

I would like to say that I bought my car ( Honda CRV) at Kingman Chevrolet and I make the 3 hour drive for services and any repairs when needed .. Brad in the service department is amazing always gets it done on time never had a problem.. From my buyers experience to my service experience I would surely recommend using Kingman Chevrolet for any of your automobile needs regardless of whether your car is a Chevy I do drive a Honda.. Thanks Kingman Chevrolet for keeping me rolling!!

I don’t know who is using my info to have theircar or shall I say my car since this is being done in my name serviced. At king man Chevrolet. There is only a few people I know out that way so I pray to god it is not one of you guys. See ya soon. Great job king man Chevrolet for catching this one. I live only about a 1000 miles away from where I supposedly have this car with you.

I had a blinking motor symbol between Las Vegas and Kingman was my nearest Chevrolet dealership, I had to spend the night but Brad Hanson and the service department got me back on the road 24 hours later, I am forever grateful to this amazing great staff at Kingman.

Awsome team members Brad was very helpful I believe this was his name. The young man in the service department he is very polite and offered as much help as he could and Im not even a customer.

I think some or all of the service techs need more training. They do have great people skills!

Ordered some accessories for a Silverado from Bryan in parts he was a complete pleasure to deal with, extremely knowledgeable and prompt. And the nice lady cashier is the sweetest ever even gave me a whole bunch of candy definitely will be back!!!

The low score is largely based upon GMC Product, GMC Revenue Stream Tactics not Kingman Buick Service. Our airconditioner after three years needs a condenser replacement ($1,000 plus a week wait period). Additionally, there is no reassurance that the leakage will not occur with the replaced condenser. After internet research we have discovered this a big problem for GMC customers including law suits and accusations that by not performing recalls it is confirmed revenue stream for GMC. This comprises your services team. Not good quality strategies for the brand. This survey is titled reputation. If you truly want to hear from me...please forward to the powers that be and request a response on my behalf. GMC needs to get this right. Lets see where this goes, shall we guys?

Dropped off our Sonic on a Tuesday morning due to the check engine light being on. We were told that it would probably take a couple of days for them to be able to look @ it cause they were short of help. But by that afternoon we got a call from Brad telling us that the turbo needs replacing and they have the parts so it would probably be a couple of days before it will get done. My husband asked if they can possible get it done before the weekend and they said probably by Thursday @ the earliest. The very next day, Wednesdayby around 12:30, we got another call from Brad saying that the car is done and ready to be picked up! We’re giving this service department an A+!! Thank you so much for your excellent service.

I had a oil change and tire rotation. The staff was great and my service on the truck was very quick. Job well done!

This is for Joe P., service advisor, YOU ROCK! THANK YOU for helping a little wayward traveler & her minion traversing your state in the silver thingy with low mileage going to see a natural wonder. I promise not to spontaneously combust like that hose did (😆) and we reached our final destination!😉 Give this man a raise!!!

Joe was such great help! he was able to change my oil last minute before i had to leave for a trip, amazing service!

The service on my car was completed in a timely manner. Staff was friendly and able to answer my questions to my satisfaction. This is my second or third time getting my car serviced there.

They kept my car for 3weeks waiting for parts and then another weeks because I got bumped so that an employee can go on vacation. And they never even called me with updates. Had to find out on my own. Sad

Kingman Chevy is awesome Ron in sales, Dwayn sales Manger and Joe in finance all awesome and great to deal with when buying my 21 Ford F250 thanks guys

Was passing through the other day on vacation with my family had some problems with our car stopped in and was promptly and courteously greeted by Joe he went out of his way to make sure our vacation plans went forward I really appreciate everything he did for my family highly recommend Joe and this dealership!!!

Wonderful experience! Joe, in service, was friendly, informative and kept me updated on my vehicle.

I bought a car here. I looked it. They are nice folks.

This was the most hassle free truck buying experience my wife & I ever had. Everything went smoothly & we had fun during the whole purchase. Absolutely hassle free. We would highly recommend these guys.

Poor professionalism, wont go back there again.

I always have a good experience when I go here. The demeanor of the place is welcoming and always full of jokes. I never have a problem with getting my car in and out of there and they never try to get me to spend more on unnecessary things.

Absolutely Amazing 5 🌟 Service... Will go to great lengths to get you into what you deserve and want without a doubt!! Very Reasonable and Respected in my Humbleness to Kingman Chevrolet Buick!I am now a Blessed owner of a 2017 Chevy Colorado

Super great people that work there. They get there work completed in a timely manner. Would recommend them to anyone that needs service.

Requested quote to repair vehicle and was given a reasonable quote. Agreed to have the vehicle repaired. One hour later they called and more than tripled the price for the repair.

The lack of masks and no Covid protocol was alarming. It showed a serious disregard for cystomer safety.

Joe paredes was such a great help.

So far so great!!!🤔 they were closed and Still helped me!! Im buying a car...we will see how it goes🤔

Great service, good people and very efficient.Thanks Steven

Everyone is professional and does their job. They are polite and respectful, I appreciate that very much. They take care of my truck when it’s in their hands

Bacon the salesman was great to work with. Every thing that was promised was delivered including the truck. Couldnt be more happy with the experience!!!

Very disappointed. Called regarding diesel truck. Was on my way out the door when the dealership called and advised the price was $3000 more than what was internet posted. Glad that I didnt drive there as it is a 1 hour trip. I will not be going there for my purchase

Clean and has a nice selections of vehicles. The salesman I spoke with was Levi. He was pleasant and very knowledgeable. Not pushy at all. We are in the market for a new vehicle so well be back.

Absolutely incredible dealership that only offers First Class Customer Service!If you are ready to step into the finest built vehicle possible... Take a close look at a Kingman Chevrolet.

Went in to do d out the 60,000 miles service. The guys in the service department were awesome. The customer service was excellent.

Awesome sales staff, great management.

Never heard an issue about this company, has lots of buisness

Everything went fine and a timely manner

I was going to rent a car to go to Ca for Christmas! The sales manager approached me and was very friendly. I had a real bad experience with Corona Toyota with my last car purchase. These guys at Kingman Chevrolet were great no high pressure and very fair and knowledgable! I chose a car I really liked. No high pressure at all. Everyone there was very helpful even after we bought the car. They helped me set up my phone in the car today. They are ordering another Fob and mats for the front! They were great!

Well informed and nice sales rep. No pressure whatsoever very pleasant experience there.

People are very nice, but service on vehicle is very slow. 7 hours to change struts and the parts were already there.

They got me a car. And when my permanent plates didnt come in. They immediately lookes into it. Polite staff

Only reason there even getting one star because there former service writer Steve W. Was always there for any of my questions and done what he could for us

The staff, salesmen, and owner are just super. They went above everything to give us the vehicle we wanted, and a GREAT deal. We would give them more than 5 stars if we could. They really worked hard to locate the vehicle for us and the sales manager even came in on his day off to help. The sales man went over and above to get things done. We just cant say enough about this dealership, and would recommend them to anyone! They made believers out of us!

My salesmen Gary was awesome. I kept changing my mind and he did whatever he could to get the job done. He was polite, listened to what I was looking for, and very professional. I am very happy with my new red ride

I want to thank bacon and the kingman Chevrolet for making car buying easy, Iv had many visits in the Las Vegas area dealerships and kingman Chevrolet is the friendliest and honest . I also want to thank the finance team ! If it wasn’t for you guys I would still be stressing about my dream car . Thank you so much !!

Order a part and got it in 2 days great job

Always a good experience very friendly amd helpfull

Went in to use my rewards for an oil change, got told I needed tires because whoever inflated my tires overinflated them which made my tires “really” bad but they were the ones who checked the tires last. So paid $700 to order two tires then waited a week and a half to install them. The service rep told me “I would get a discount @ $50 for the wait”, went in at 8 am and left 4 hours later for $70. Remind me never to go there again!

Love our new truck and many thanks to sales department & Annette. For doing a great job and helping us with the buy of the truck. She is awesome.....Thank you!!

Excellent customer service. The service department is great!

This review is for the service center. One of the best places I have ever experienced when it comes to auto service. They always make sure I am taken care of. Never try to upsell me on anything which is great quality to have in any employees. Very please will return when next oil change is required.

I didnt actually buy a car or get one serviced. I used their rental car agency. I noticed theyre on a busy street, conveniently located to a lot of places: restaurants, hospital and highways. Clean showroom. Clean lot.

ENTERPRISE CAR RENTAL ABSOLUTELY THE BEST THE VERY BEST A+ PLUS 5 STARS

First day of vacation we hit a pot hole on the freeway bending a rim on my new vette. Made it to Kingman Chevrolet and met with Richard in the service department. He helped us order the parts, arranged a ride on the dealership to Laughlin. Helped with the insurance claim and also kept me in the loop the entire time while we were on vacation. I cant say enough about everyone who worked with us at Kingman Chevrolet and Richard is a rock star! Thank you

Making a service appointment was quick and easy service personal were friendly and professional...always a good experience at Kingman Chevrolet Buick!

Excellent service . Very respectful professional fair. Easy to deal with. Nothing but good to say about this dealership. Highly recommend.

Eric was very nice and helpful.

Buy your car here they treat you like family. Amazing experience.

Very pleased with everyones attitudes. Felt like I was important so Im sure Ill be back. For my next service. Thanks

Somewhat long post but most is necessary for understanding. Back in December I traded in a truck that was giving me trouble on a Chevy Silverado 3500 dually. I wanted to know I wasnt going to break down in the middle of the desert on my way here from Bay Area CA, pulling my 5th wheel. Well... The Chevy broke down... TWICE!! I had stops at two different dealers. I was only supposed to be in Kingman for a job interview for a few days then go back to CA and wait to hear if I got the job. It took Kingman Chevrolet a week to get my brand new truck fixed and it cut into Christmas so I spent Christmas in a town where I knew no one. Richard Seiverson, the Service Manager, assured me that I could be reimbursed for trip interruption travel expenses through the warranty. He gave me phone numbers to call but did absolutely nothing to help me get it through. Any of the people I talked to had no idea what I was talking about and Mr. Seiverson was no help with any of it. When I asked to escalate it to his manager ore regional rep he said I couldnt talk to that person and anytime he called, the number went to VM. I wasted probably 3 or 4 months of waiting for my claim to be processed, then trying to track it down, then no one having any record of it, and trying to get help from Mr. Seiverson. I got to the point where I just wanted to physically beat his head in because he was being so ignorant about the whole thing, but I could tell he knew, he just didnt WANT to help for some reason. I called my selling dealer a number of times during the process and they told me the reimbursement has to come from the dealer who did the repairs. Finally my selling dealer got tired of it and got involved. They called Mr. Seiverson to help him understand the process, then informed me that Mr. Seiverson was unreasonable and illogical and didnt know what he was doing (they used stronger language than that but Im trying to keep it reasonable on this post), so they finally took my info and submitted the claim for me. It took some time to get through the process, but... I did get the job and moved here to Kingman, and the check got lost in the forwarding. But.... They re-cut the check and overnighted it to me Friday. I received it today so can finally make this post. I didnt want to post something negative about someone unless I knew my expectations were realistic... And this check proves to me they were. What a complete waste of time and frustration. If Mr. Seiverson didnt want this to go on his dealership, he could have at least been up front with me and told me to go to my selling dealership and that he wasnt going to help me. It would have saved me a ton of time and frustration. Worst customer service experience of my life. It was the first Chevy Ive ever owned and it will be my last, since now my only option is to buy through and have service through Kingman Chevy. Ive already sold it and have a Ram now. I dont even know if he still works at Kingman Chevrolet but if he does, he shouldnt. This is no way to treat customers, especially someone who, at the time was potentially going to move here and have their truck serviced there regularly.

Great place nice people to work with

Body shop manager needs a few screws tightened

My parents had to go in to have some emergency repair work done at Kingman Chevrolet and were treated with excellent care. Steve, the service director, took it upon himself to assist with the coordination of the repairs and with the warranty company and everything came out aces. Thank you Kingman Chevrolet for taking care of my parents!!!

Nothing but issues, finally Christy helped me out with my car after MONTHS of issues. I wont be back here, but the kingman one is good.

Clear communication, took very good of the car.

ENTERPRISE IS NO LONGER THERE FOR RENTALS

Well I called GM today to find out if they really void the warranty on your truck if it’s lifted specifically for your transmission if they would void the warranty on your transmission. Found out that there is nothing in their policy that avoids the transmission warranty if your truck is lifted so yeah I will never go here again

The employees were friendly, knowledgeable.

Ronnie was out salesman he was easy going no pressure, paid attention to what we could afford . Took good care of us we would definitely buy. From him again

Every time I visit I get a very pleasant, respectful, and welcoming experience. Steve in service is awesome!!!!

People in the service department didn’t know what they were doing had to come in three Saturdays in a row for 6+ hours Got sold a bad vehicle they did make it right and help me get into something better but still had a month-long Horrible excursion and was out of vehicle for a while

Took the quarterback in to get the key fob looked at

Dont let them talk you into putting in a credit application because they will say they will call you back in a little while because if they find out your credit is bad you wont get a call back until you call them. At least that was what happened to me. I am only guessing that was what happened to me. I told the salesperson I had bad credit right from the start. Anyway the salesperson talked me into putting in a credit application. The salesperson called me everyday one or two times a day before I put in my credit application. Once I put in my credit application the salesperson person said that they would call me back in a little bit so I stayed by my phone the rest of the day and never got a call back the only thing I can think of is once they seen my credit report they didnt want to waste time with me. Anyway I waited till the next day and called and texted the salesperson back and asked them what happened but no one answered me.i will make sure I tell everyone not to believe them when they said they will call you back .because if you have bad credit they will blow you off. Kenneth linens

Never purchased a car or truck here so Im only rating the service dept. My experience was not worth going there for no paperwork no repair performed didnt even look at my truck till I arrived to pick it up had to go to another dealer for warranty repairs 2 days later same problem was fixed

I had my oil changed and tires rotated at this dealership. I made the appointment online a few weeks ago. I got emails confirming my appointment and even an email reminding me of my appointment the day before the appointment. This was really appreciated. Yet upon returning home from out of town the day before my appointment, there was a voicemail on my home answer machine from a few days ago, changing my appointment. The home number was not the contact number I had left and there was no attempt to email me or call my contact number. Needless to say, I was furious. My time is important and my schedule is very full, with no room for changes. So I called the dealership and they gave my back my original appointment. The oil change and tire rotation did only take an hour, and for this I was thankful. While waiting at the dealership, there was a TV to watch, no free snacks, not even water. When paying for the service I asked for the copy of the service checks, like the tire depth, windshield wiper and fluid level checks, etc, and was told Oh, I didnt do one. How in the world do I know these checks were even done? How do I know any of the services were even done? I dont. I pay them and then trust them they are being honest. AND they dont even wash the vehicle before bringing it back to you. I add this comment because the dealership across the street does do this.

Awesome experience when we purchased our lemon truck. The salesman Joe s. Was great and friendly and down to earth. Id recommend him to anyone. However once we had major issues with our truck they washed their hands of it. They of course tried to get us into another vehicle instead of speaking with GM and working to help us resolve the issue. Running oir credit 5 times each. We have since taken the truck to another dealership and they have gone far above and beyond to help us with the truck we currently have. Kingman stated in another review that selling vehicles keeps the doors open and that is clearly all they are concerned with. We had always said when we were in the market for another vehicle we would purchase from them. That is will ever happen and all the family and friends we encouraged to visit the dealership have been notified of our issues. GM is a also aware of issues with the dealership and have a team in place to look into it. I would save your time and drive elsewhere if your in the need of a vehicle because its not a GM standard of poor customer service just this particular dealership.

Loved my sales rep he had great knowledge and was very good with us but since then we have had a brand new 2020 Siverado Ecodiesel in the shop at least once a month since January and the latest has been for several weeks. They say GM is not getting the new computer to them. I do have loaner but not a truck and not the new truck I bought, very frustrating. Not sure what is going on. They say GM gave the employees the choice to work or not and they are all staying home so nothing is being mailed out. To frustrated for words

Love getting rental cars from this place. Super friendly and easy to work with!

My van is 33 years old and I still can get parts at this Chevy parts department. Unbelievable!

DO NOT GO HERE! Our key snapped in half and we needed a new key. Should be easy, right? NOPE! We went in and they asked if we had a spare key. Wouldnt be here if we did. They said they would have to tow the car in to reprogram and cut the key or we could get a spare key, drive it over, and they could cut the key and reprogram it. WE DONT HAVE A KEY!!! Waste of time. Just go to Jorge Sales on N. Stockman. He made a key from the broken parts and told us how to program it ourselves. Worked like a charm.

Part #1. Watch for my conclusion.this week. By Friday. Ok here it goes..I live about 60 miles away. But frequently go to Kingman for Doctors, shopping, ect.this particular trip went Great & Memorable thanks to The Staff. And there Service department. I brought a friend with who needed some repairs on her auto, Well She came out with a New Car instead, With No Buyers remorse here !. With no more trips to backyard mechanics either.Now over a year later that Auto is Everything they claimed it would be. ( not to mention) Car of the year award. Now without question if the slightest things shows up we pull up they check it ( fix it) if neck. And send us on our way. Just as they promised.Theres no better feeling then Security in such a major purchase having been made with such Honesty !!!. Now lets see. I recently purchased a vehicle from out of the area and I got a ( CD) stuck in the player.it is a GM so the only ones I trust for now is Them .So tomorrow. Tuesday. I am taking my Hummer H3 to them and hope they can help.

Good and fast service in difficult situation

They did a good job had it done in less then a hour,

This dealer called me out of the blue and left a voicemail starting they had good news. I already had a good idea what the news was but called them anyway. I spoke with a Becky who told me I qualified for a vehicle buyback. Then she explained a very VERY basic idea of what it is, which pretty much was getting me in the door to get my vehicle appraised, they didnt explain much beyond that. I asked her to give me more details and explain the process to me, she kept circling back to getting me in the door to get my vehicle appraised. When I called another time the receptionist claimed she had no idea what was going on and just answered the phones. Turns out the inventory manager I spoke with initially, Becky Solis, works for a company called Owner Connect LLC. Becky also states she was there all the time. I called back the next day and she was getting on a plane, even though she said she would follow up with me the next day. I have sent her an email to get more information, she has not responded to date. Seems they want to pray on those who dont know better. Be careful. A vehicle buyback is a sales tactic used to get you in the door and spending more money.

Awesome service and of excellence all around

Had the extreme misfortune of having a severe flat tire on my 2019 Grand Sport on the interstate just outside Kingman heading back home from California to Michigan.Grabbed a hotel there that night and called the service manager Richard at the dealership first thing the next morning. He helped arrange towing of my car and a ride for me to the dealership. And a ride back to my hotel and picked me up at the hotel the next day when my car was fixed.They had to order that special tire and had to wait another day for it to arrive, but when it did, they jumped right on it and I was back on the road. GREAT customer service and I HIGHLY recommend Kingman Chevrolet.

Only go here if you want to be screwed over. Started off great, everyone was overly friendly. We had to wait for over 3 hours just to get a offer on financing and then 3 weeks later they call and try to make us put more down and change our interest rate over 12% more than our originally agreement. Not only did they not call us sooner, we called 4 times and every time we didn’t get a response. They had called us in to speak with us about a new deal, got there, and was told both Bob Best (the one who originally sold us the car) and Joe in financing weren’t even working that day. We were told that everything was in order and we just had to sign new papers. We were told to come back Monday to speak to Joe. Got a call Monday saying we didn’t show up on Saturday. Go in Monday and were told the bank backed out of our deal and had to put more money down and at a higher interest rate. Communication and organization are not this place’s strong suit. Will never ever go back to Chevrolet dealership again.

Absolutely wonderful folks. Helped me run down parts for my motorhome because they did not have one in stock. I was traveling from Portland OR to OKC OK. Parts and cashier were the best folks we had met on our trip. OUTSTANDING 😀

I brought my pickup in at 9 a.m. as scheduled to have a glow plug changed and the tires rotated. I was told that it would be ready by 3 or 4 oclock this afternoon. 4 oclock came and went without hearing from anyone. I had my wife drive me to the dealership and the service manager said hed check to see where they were at. Several minutes went by and when he finally returned he informed me that they had not even begun to work on my truck and that I should come back tomorrow. I had him bring my truck out of the shop and informed him that I will never set foot on their property again. They could have at least had the courtesy to call me at home to let me know there was a delay. This is not the first bad experience Ive had with this service department. The first was when I brought the truck in for the same repair 3 months ago and their service manager wrote up the ticket charging me for all 8 glow plugs and labor instead of the just one that needed to be changed.

The Service Center crew is great. They helped my Dad get the Engine hood realigned on his Classic Caddie. Its just beautiful now. Great job!

Salesman was awesome. After that, they shouldnt ruin your exciting buying experience because you dont want Gap insurance or an Extended Warranty because they are mad. Very uncomfortable after you turn that down. Just wanted to sign the damn papers and get out of there.

Always great the staff and service folks are honest and top notch

The parts and service department personnel are outstanding. They are courteous and very knowledgeable in their jobs.When you schedule an appointment with the service department they get your vehicle in and out as soon as possible. They understand how important your vehicle is to their customers making sure that they get the work done right the first time.I would recommend Kingman Chevy to anyone local or travelling through needing any parts or service for their vehicle.Stop in and see what I am saying for yourself.Youll be glad you did, and you will be telling everyone how great they are.

Very professional and concerned. I appreciate the attention and assistance they gave me. My issue was shortly resolved. Im a happy camper.

Booked the Service appointment online, before my appointment I received 4 e-mails, 3 text messages and 3 phone calls. Absolute overcommunication bordering harassment, your wasting my time! The physical service visit was positive.

Excellent service and perfect price for oil change

Brought my Subaru to the body shop here as it was one of the only places recommended to me in town... Pete and his crew did a great job on the damage. Someone side-swiped my car while it was parked on the street and dented my door a good amount and scratched my rim. When I picked the car up, they had given it a nice wash and you couldnt even tell there was any damage. Would highly recommend for Kingman area.