I bought a 2021 Honda Civic Hatchback. Lee Gracia helped me with the purchase from start to finish. Super awesome experience! Help with pairing my Android phone, showing me how to work the push start, etc - it was a great experience.Ive gone in for my first oil change today and the service department is just as awesome! Ryan knew who I was when I walked in, always very attentive. Ive been here previously for an oil change with a different car. Super great experience as always!Buy your new car here ... you wont be disappointed!

I’m always given a detailed description of what their going to do before dropping off my car and they also let me know exactly what they did to my car and what caused the problem. Serviced by Bryan and he did a fantastic job.

Ryan in Service was very helpful and informative. Without me questioning, he went above and beyond to take care of the key fob issue that we were unaware of, though we had been waiting for months to be sent to us. Great customer service!

Lee (salesman) was super easy to deal with. Finance person had a great attitude. Felt very comfortable at the dealership. Great experience. Highly recommended.

What a real hassle free car buying experience should be.Clear pricing before you get to dealer, no hidden fees, no non sense price markup, less than 2 hours you head home.Thanks to Lee, Fabio and the non pressure financial professional.A happy customer, brings more customers!!!!

I really appreciated being greeted as soon as I pulled into the service area, the waiting area is clean and comfortable, they took care of everythingI had come for, went over the diagnostic test resultson my vehicle and also let me know I would need a battery very soon along with some other recommended services for my vehicle and why they are important. I felt very comfortable taking my vehicle there and see no need to have to drive all the way to the Acura dealership for services. I will definitely be back here for all my future service needs!

We had a wonderful experience at the dealership last night. Lee l, our salesman, was patient and knowledgeable. Our finance manager, Bren, was a pleasure to work with and wasn’t too pushy with the extra items. I definitely recommend this dealership if you are looking for a Honda.

I was warmly greeted and my appointment time was honored. My service advisor Chad kept me advised of time expectations and notified me of an additional service my vehicle needed to stay in top shape. A car wash service was also provided. Great customer service. Thanks.

I just want to say Ryan with the service department at Honda at Lake Jackson is the definition of customer service. I traded in my Honda Accord for a Ford F-150, in less than 2 months my transmission is shot. Ryan has gone above and beyond to help me take care of this situation even though I had to take my truck to a Ford dealership that didn’t even sell me my truck. He’s making sure they treat me right and take care of me as if he was working with them. I would just like to thank Ryan for all he’s doing for me in my situation. He’s definitely due for an award or raise.

I have bought many cars from dealerships over the years. There always seemed to be pressure on me to buy. I never felt anything like this here. The only pressure I saw was the pressure the dealership personnel put on themselves to get me a great rate. They were cheerful and worked very hard to get me the best payment possible. They detailed all the services they provided. they are a bunch of fun guys that appear to enjoy their job. This was a very low pressure experience that i was relaxed and rather enjoyed. Start to finish these guys were awesome.

Thank you to all the Honda team of Lake Jackson for helping me purchase the civic 2022 touring. I couldnt be more pleased with genuine people starting with the sales rep and the finance team. I appreciate your help and quick response in the entire process.

Tim was a very good dealer! Helped me a lot with all my process, explained in detail about my vehicle and was very pro-active!He was waiting for me in front of the store! Really recommend them!

Service was very good. The Honda service representative was very professional in answering my questions, advising me on the recommended services for my vehicle and arranging for transportation to my home while my vehicle was worked on.

Professionals all. I called around 1:30P. Asked for an appointment to change oil and rotate tires. Ashley had one at 3:00P same day. Arrived, Chad was busy, another stepped up, took my fob and said he would take care of advising Chad. He did. We looked around at show room vehicles - were asked if help was needed, but not hassled. Sat down and enjoyed coffee and turned around at our name - done. Chad explained the Multi-Point Vehicle Inspection Checklist and what they had completed. Pouring down rain, Chad retrieved our vehicle in the rain and backed under the carport. Felt like I was kin - very pleasant experience. Thanks Guys!

Great place to work! Only place to buy!! Huge selection of preowned vehicles. Service, whether new or preowned, is second to none!! NOBODY BEATS A MIKE ALLEN DEAL!!! Come experience car nirvana!!

Our salesman David was great and the finance manager Jaime was awesome. I am not sure of the other managers name that assisted with our purchase but he was great as well. 👍👍👍

Both young men who helped me today were very courteous, helpful, knowledgeable and patient and prompt. I was, as every time I visit LJ Honda, very pleased with the service of all I deal with.

Just purchased a new Honda Civic Sport and Tim was an AMAZING salesperson, could not have asked for better!!! Also Bren in financing was top notch, super friendly and great at what he does!!!

Professional and friendly service. Chad took time to explain the services recommended for my Odyssey and Honda of Lake Jacksons availability to take care of them.

Chris Hall was very courteous. Brought new Honda Pilot in for first service for oil change and tire rotation. Wait time very minimal. Great service department !

Every time get service at Honda of Lake Jackson its fast and easy. Staff are always polite and helpful. Pretty awesome place

Had a great experience. Very nice and patient at explaining everything with detail. Steve was great. And i got to say i was very impressed with all the warranties offered and the great deal on my trade in. Very fair. Thank you so much for the very wonderful experience.Update: i just went in for my first oil change and tire rotation and set up my appointment really easy over the phone and as i went in i got helped by Ryan and he was awesome. Helped fix or educate me on using my cars tv and sound system of course it was simple operator error. He was very nice even though that was something he didnt have to do. Thanks a million. I left my vehicle there and they had it ready within the hour. Pick up was fast and the cashier there was so sweet and polite. Also again fast in and out. Really appreciate how quick and easy Honda of lake jackson has made everything.. Definitely recommend buying your next vehicle here.

I would highly recommend honda of lake jackson. The experience in a whole was very smooth. Tim was such an amazing salesman from start to finish made me feel like family.

Guys were great to work with and worked extremely hard to get us a favorable financing.Many thanks.

Today I went in for an oil change & the process was very fast! Ryan helped me out today and did a great job!!

A very nice very very nice young man named Chad was very courtesy patient make me understand what he was doing I recommend anybody to go to Honda and ask for ChadI recommend him a hundred percent and more .

Chad got me straight in and got my Pilot fixed up and ready to go so quick! He had great communication throughout the day and educated me on my vehicle’s needs. Thanks Chad!

Thanks to the Honda link I found Honda of Lake Jackson, connected to the website, and chatted for a few minutes with Kimberly who scheduled my car for service by the next day!! Ryan greeted me the next morning with an awesome smile and took care of me and applied my coupon from the website 😀 I received messages about the status of my car during the day and I drove home with a smile knowing Ive found my new Honda Home!!!

Excellent service and out going staff Chris hall you are awesome you answered every question with patience we can tell you really love your job and we greatly appreciate that keep up the great work.

My salesperson was Sarah Shaw and she was very patient with us and answered all our questions about the new vehicle we were interested in. I highly recommend Honda of Lake Jackson as they provide a very transparent buying process.

All the people there are so kind! Mike and Sarah are the bomb! Love my new Honda Pilot! I told Mike what I was looking for and he went above and beyond and got me what I wanted and more. Thank you!!!

Lee went above and beyond getting us into our new car. Made the whole experience wonderful.Definitely go here to buy your car

We have been going to Honda of Lake Jackson since we moved here last year. We have found them to be very professional, knowledgeable, and helpful!

I love honda of lake Jackson. I just purchased my second car from them. They treat you like actual people. I was able to get the asking price for my trade in and left with a new reliable vehicle. I would highly recommend!!!

Had a great interaction with Chad at Honda of Lake Jackson regarding my car oil change. Friendly and efficient costumer service!

Sarah was a great help in purchasing my car! We did as much as we could beforehand so all I had to do was a quick test drive and sign some papers. Tim and Mike were also wonderful in explaining all the features of my new Honda Pilot and providing a fair trade value for my previous car. Thanks to the whole team for such a great experience!

My mom bought her new car here. Nice people. Great looking car!!!

I had a great experience with Honda of Lake Jackson. Everyone was super friendly and they had the best deals to offer even in the midst of the microchip shortage. They truly have your best interest in mind which is very refreshing seeing as most other dealerships try to convince you to buy extra add ons you dont need.

Salesmen are not pushy, they bent over backwards to help their customers. Thank you David and Lee for a great buying experience and a great deal.

Sarah Shaw was awesome. She listen to what my wife was wanting. She was very personable and took the time to explain and answered all the questions we had. We would definitely go back and purchase a vehicle from her. Great experience.

I made an appointment and they were fast and efficientThey did as I ask and didnt pressure on getting other things done.

Parts were received quickly. Customer service was top notch.

Ryan did a great job of getting my vehicle taken care of at the last minute. Very efficient and friendly!

Nice surprise - We actually had a great time working with nice people at Honda of Lake Jackson. Kudos to Timothy Hart, a very thoughtful and honest man, we were able to get the odyssey van we wanted at a reasonable price. Two thumbs up!!

Best service experience in years. Super fast and everyone is very warm. Highly recommended

Chris and Ryan Hall are the best service advisors on planet earth, I really dont think their human as I put them in the category of something like Superman and Thor, these guys are phenomenal and definitely superhuman, they are the best ever and Mike Hall should double each of their salary for sure, I vote they each get a $10,000 bonus for Christmas !!!

Awesome service! Always have a great experience when taking my honda fit, in for service. Will definitely be back!

I always have a pleasant experience at the Lake Jackson Honda! Always great service and very accommodating.

Im impressed with customer service, reception upon arrival, quality of service and the effectiveness of performing what was agreed. This dealership is not close to my house (>40min drive) but it was worth the decision to contact them and use the available maintenance shop services. I went to other Honda dealerships around my area but Lake Jackson deserves all the 5 stars for what they do. I called due to an issue and the customer service lady listened my concerns my needs and explained in details what I need to do. She went above and beyond my expectation explaining the options that I can use and set my expectations for the time to have my car fixed. I went there and everything occurred as planned and the services representative nominated to help me was so nice by explaining the details and the cost. My car was fixed within the time that they told me! Great job and I plan to go back because it’s worth.

They went far beyond what anyone else would do. I bought tires somewhere else because they did not have them in stock. They mounted and balanced them at no charge. I am very grateful

Originally went into the dealership on a Tuesday evening to look at a vehicle. First impressions were great was immediately greeted by a sales person, who told me everything I needed to know about the vehicle and offered me a test drive. After the test drive was complete I told him that I wanted wanted the vehicle that we could do the paperwork Wednesday. Wednesday comes around nobody reached out to me to do the paperwork also the person was off which I was not informed of. Thursday I attempted to do the paperwork never got a response back. Friday I was finally able to do the paperwork and I was told it had been submitted to the bank and was approved. They made me an appointment to come in Saturday morning at noon, I came in Saturday at noon just to find out that nothing had been submitted to the bank and they were still needing some information from me before they could actually complete a full credit profile. At this point I was already pretty irritated but I went ahead and did the rest of the paperwork. I left the dealership and was told by a manager that I would get a phone call that day to tell me the status of the application. I never received a phone call I couldn’t get anybody answer phones or text messages. Monday morning comes around I found out that they had just submitted it to the bank, the bank came back and said due to the amount of vehicles we have that one of them would need to be traded it. This wasn’t a problem because I was already looking at getting rid of one of the trucks but then I couldn’t even get the truck appraised because they did not know how to put a number on it. They told me I would receive a phone call Tuesday which is today about the appraisal the loan and the options in which I never did. The dealership has very poor communication between its customers to keep them informed, also was not impressed with the floor staff on the sales floor speaking negatively on current/future clients and they were screening phone calls just because a person was calling more than once or twice. I bought a vehicle from them along time ago and had a great experience seems like everything has changed with this dealership just like it has for many other businesses after Covid. Customer service is a thing of the past seems like, very rude and unprofessional staff.

Sometimes you wash, sometimes you don’t. I will always prefer to get a wash

Courteous and efficient service. Prices are competitive. Dealership is clean. I recommend their service.

Sarah Shaw, Mike Shaw and Jaime Caballero were very professional and very helpful!!! So happy for my 2021 Honda Accord!!! I will recommend this dealership to all my friends and family!!!

My mission was fixed at Honda and I had a very very good experience there the people were most helpful and got the job done quickly and when I couldnt come and pick up my car on time they understood and I picked it up on Monday September the 20th and if I need any more help with my car that is the place I will take it thank you all for your kindness Rickie mace Clute Texas

In as scheduled for oil change and new wipers. Out as quick as they said I would be. Everyone courteous and helpful.

Great vehicle, great service. Friendly, knowledgeable and efficient.

Courteous and Great service staff. Always taken good care of our service needs. I drive an hour to get my vehicle serviced. Keep up the good work.

Ryan Hall was amazing!! First class service. Made sure I was satisfied with the process. Everyone at Honda of Lake Jackson has always been the kindest and so thorough of all they do. You are never left guessing. Thank you

They are always fast and friendly in the service department! I am so happy that I purchased my Pilot there 😀

They are the best at what they do thank you for everything and God bless yall jay Anderson

Chris the service writer who assisted me was wonderful! He represents Honda Service very well.

Very professional and clear communication. Always a pleasure to interact with the service team.

Staff was friendly and informative. Service was prompt. Couldnt ask for anything more.

The man at the service department was wonderful, he kept me informed on progress of my car and his estimate of how long it would take was spot on.

Chris and Ryan are the best. Always take care of me and give me the best service !!

Perfect Service Experience from Parts to Drive out.Thank you, Nick and Chad.

I took in my gas edger (not honda) because could not losses the blade retention bolt. The service department took it in the back and loosened the bolt for no charge. It is excellent that they shared their tools and skills for the one minute for free.I guarantee when I need my other equipment serviced I will give my business to them.

Had some body side molding put on to protect from door dings and the door edge protectors also put on. Very quick service and great job done. Thanks to an awesome service Dept! Ryan did a great job explaining everything toUs and went over and beyond to answer other questions we also had. Loving my 2021 Honda Pilot Touring!!

The sales person was great and the finance guy was great too. Got what I wanted for trade in and right where I needed to be for payment wise. Although, the process took way longer than expected. I was there for like 3 hours!

Great job. Fast service.

Sarah & Mike Shaw were really good help and Great Workers, helped me out a lot & did a wonderful job. Great Duo! Can’t thank them enough, Very pleased W/ all they did for me.

Tim Hart was great as usual Everyone we dealt with was very friendly and professional. Were life long customers for sure!

Thank you to the team at Honda of Lake Jackson for providing excellent service for my vehicle! Scheduling the appointment was so easy and the Honda team helped to confirm my appointment right away with no trouble. Ryan and the staff were very kind and professional, called prior to my appointment to touch base, provided updates throughout the service, and made recommendations for additional services based on their knowledge. Thank you for a great experience!

This was the best car purchasing experience that we’ve ever had. Wonderful service! Everyone was so friendly, down to earth, and very knowledgeable. A very enjoyable experience. We will definitely recommend! Thank you Honda of Lake Jackson!!

Great service guys explained everything thoroughly and very courteous recommend to anyone in need of service

Easy to schedule service, showed up 15min early next no problem, took it right in. Chad was an excellent service representative. Will be going back.

Russel/Rayan/Chris have done a great job assisting me to perform the necessary repairs on my car this morning. They checked the the existing records on file, they reviewed the previous notes with me from last service, and recommendation was made to move forward with the necessary repairs. They completed the required repaired in a timely manner with a reasonable charges. Keep up the good work. Thank you.

Excellent customer service. The work being done was clear and concise. The service department was very efficient . My wait time was excellent.

We purchased a vehicle here a few months ago and just had to fix a flat for the first time. We realized they didnt supply us with a wheel lock to get our tires off. My wife called the sales manager Mike Shaw to see if they could supply us with one. He said you shouldnt have bought a Nissan with 90,000 miles from a Honda dealership.she told him it was unsafe for our kids and asked if he could get us one and he said we can do it ourselves. Horrible customer service and he absolutely does not care about their customers. To think this is their sales manager appals me. I will never shop here again and make sure everyone knows of this horrible experience.

The coffee was great. Very clean bathrooms. Everyone was very nice. And our Honda Fit is awesome! Thank you to the servicemen that worked n our car and the person who told us our car was ready. It was a free oil change. Vacuumed up and free because it was my birthday. Thank you Honda. Also, I just traded in my Fit for a 2022 Civic. Joshua was working with us and was very professional and helpful. Josh is very knowledgeable in the functions of our can and patient. Many thanks to Josh and all of Honda. Sincerely, Alberto & Veronica.

Great customer service in the Service Department.

They always take care of everything! No complaints here!

Good place to being your power equipment for service

I’ve purchased two vehicles at Honda of Lake Jackson. Every time I have been there the associates treat you like family. Today I took my Accord in for service and was assisted by Tim. Super nice guy and explained everything to me very well. He’s great! Thank you so much.

Fast pleasant service. Ted was very helpful

What a great customer service. Sarah Shaw my sales representative went above and beyond.

I absolutely LOVE the service department at Honda of Lake Jackson! They’ve always been very helpful, friendly, and efficient.

Their service was incredibly good! Ryan went above and beyond. I was getting my Volkswagen serviced, and they went out of their way to accommodate me. Best service Ive received out of 27 years living in Texas... including my Lexus, Infiniti and Volkswagen that I went to in the past. GREAT service department.

As always, helpful and a good business practice for services needed.recommended. Updated 7/22/21 After my last visit and smartly disrespected by wanna be contra manager in retrospect. Be careful where you park,walk or enter as there is no one place that is marked, signed or fair. Someone is going to give you a bad time; no matter where you park or what you do or say. This is not in any way acceptable to customer treatment and is a disgrace as well. Maybe a separation from the car dealership area to another location where parking is not so grossly discriminatory and is properly designated. Where you wont be jumped on from entering a wrong direction by over zealous dictatorship of a less then educated individual in business management education(a should be, wanna be manager). You dont correct your theory or applied business practices by disgracing a customer and in front of others as well. I would recommend to Rod Hall to make appropriate corrections to keep his company well in this matter.By direction Rev.L🕊️

The people there are SUPER friendly and are so helpful. My experience at Honda in Lake Jackson was more than what I expected! I recently just bought my own vehicle there and was very impressed with everything. Shoutout to Shell and Mike Shaw for making my experience the best! I definitely recommend Honda in Lake Jackson :)

Very accommodating during our decision process! No pressure, just made us feel comfortable. Thanks Tim!

David did a great job and the Used Car Sales manager Mike Allen was fantastic as well. They cared and valued my business. I live 3 hours away and drove in with a trailer ready to go home with a vehicle. Unfortunately the recent ice storm, my vehicle of choice was not ready to take home. David and Mike had no issue about making sure the vehicle made it to me the next day with no extra charge. That’s how I knew my business was important to them.

Víctor and Bren took such great care of me! I came by the dealership just to check out some cars I liked but immediately fell in love with the 2021 Honda Civic. They made the process so smooth, easy, and quick. But, they still provided me with so much important information and were so nice about answering all of my many questions. I’m very appreciative they made this experience nearly effortless for me. High recommend purchasing your vehicle through this dealership!

They were all super nice and there for every second! They went above and beyond I love my Honda dealership

My son bought a car a few weeks back and it was a very positive and speedy processI searched to find the perfect car and deal for me and my search ended with only one option when comparing many Houston based dealershipsThat was Honda of Lake Jackson!The are great people to work with and I’m going to suggest all my friends and family to chose them over any Houston based Honda dealership!!

Excellent service and the excellent best job of services from Ryan Hall

Overall had a great experience with our purchase. Had an offer from another dealership, which we had them look at it and beat it! Very satisfied with the service and our purchase. Consider Honda of Lake Jackson when shopping for a vehicle.

Chris was super helpful and went above and beyond to answer all of my questions.

Lee Gracia is a very outstanding guy! From the moment I walked in, I immediately felt like we were old buddies reconnected. He throughly explained every detail of the purchase or addressed all the concerns I had. I would definitely recommend speaking to Lee about your next purchase. I’m happy to be apart of the Lake Jackson Honda family now and will be a repeat customer.