Excellent experience. My old phone just up and died with nary a goodbye. I showed up on a Sunday and was set up with a new phone and needed accessories. Great service and very knowledgeable employee.

“It’s not my fault you’re here”The manager, Wesley, treated me with judgement and disrespect. He was blatantly rude to me when he didn’t have to be. It’s been over a month and it still irks me the way he talked down to me.Either Verizon isn’t doing enough training for their management staff or this person is not best suited to represent the entire store or Verizon as a brand.I have held onto my frustration because as a neurodivergent Asian POC who is new to the area, I feel like enough of an easy target.But, I didn’t do anything wrong. I just needed 5 minutes of someone’s time. Instead, without raising my voice, or doing anything violent, I was labeled aggressive and refused help from a manager of Verizon. If Verizon reaches out I can provide full details.When a customer comes in and says they’re having a weird situation and it’s created a bad day, recognize your power in making that go away before getting annoyed by having to do your job, jerk.

Good service and knowledgeable staff.

Tyler was great he took care of us in and out in 15 min...

Always super helpful! Ordered a new phone and Chris helped me get everything set up! Best place in Lansing to buy a phone, have been coming too see Chris for years!

The staff at this store was awesome! Audrey helped me change our family plan to meet our needs, while being very down to earth and friendly. Matt and Andy talked me into buying a liquid screen protector that I probably would not have bought without understanding the technology. Really helpful and friendly staff. I would absolutely recommend heading to this store if you want someone to be honest and help you find the plan and phone that’s right for you.

Chris was awesome! Very knowledgeable about all services and products, and explained everything in a way that was easy to understand. Thanks again for all of your help! Highly recommend seeing Chris when you need something.

I was super nervous about getting phones for my kids. Audrey made it so incredibly easy. She helped me pick out phones and a plan that fit my budget and our usage. She helped set up the phones and got us all registered on Family Link so that I could feel comfortable monitoring the kid’s phone activity. I have always felt intimidated when switching plans because of past bad experiences, but Audrey explained it all to me and answered all of my questions. We are now a fully functioning technologically savvy family and I have her to thank for it! I couldn’t and wouldn’t have done it without her help. I highly recommend this store and Audrey!

I will tell every one I know what a wonderful experience I have had with this store and the staff. I have found them very helpful in all my Verizon needs. It has been a pleasant surprise to find a store that exemplifies service. WOW what a concept. Keep the great work you guys!!!!. I have owned my own business for years and understand that outstanding service can lead to a loyal clientele and that is what this store has acquired, not only a loyal client but my gratitude as well.

I have been to this wireless zone on Jolly numerous times in the past year. EVERY time the staff are very helpful and go out of their way to help get the best deal when we do an upgrade. Since I have 5 phones on my account cost savings is important. Love the staff. Provide great service!

I was helped efficiently and got exactly what I needed done. The gentleman working was very kind to my grandma with her loads of questions. Very patient and helpful to us both.

This is a brand new Verizon Authorized Reseller. The manager and staff were extremely friendly, and they appeared to have the latest products. They were still in the process of unpacking. This is convenient in proximity to 127 and Speedway. I would recommend checking it out.

Matt was incredibly patient and knowledgeable during my short time at the store today. He quickly understood my concerns and helped me make the best choice for me. He relieved my new phone anxiety and made the process seamless and painless. Happy to have my new phone and to refer the Verizon Wireless Zone on Jolly, in Lansing for your Verizon needs!

I had an amazing experience here recently. Hands down the best customer service of any Verizon store I’ve ever encountered. Thank you for a pleasant experience!

Waited half an hour to be given a bad tech support number. When I finally got to the right place, they said it should have been handled by the store.

It was time for me to switch carriers and I had been hearing so much about how wonderful the people were at Wireless Zone of Lansing. It was a complicated switch over as I had several devices and phones on my account. With the help and support of a tremendous sales person we were able to make our way through making the switch -over. Bottom line, I got my new Galaxy Note and was able to retire my Android Tablet, streamlining my personal technology. There was substantial monthly savings on my monthly account. Plus, I received the necessary coaching to get up to speed on my new device. Before you make a move...check out Wireless Zone of Lansing!

Very helpful staff. I have purchased a few phones from here and they helped me find the right phone for what I need. They were very helpful in making sure everything transferred to the new phones.

This store is Awesome!! Matt is Amazing he has a great attitude and fun sense of humor...He’s not pushy or rude. He took his time and made sure I understood how to use my new devices!!

Great service! New phone transfer from old phone was quick and easy. Loved it. Very nice young man was great to work with. SAT 4-8-17 at 9:15 am.

OMG hands down the BEST Verizon store out there. Ive bought numerous phones from them over the year and their support is hands down the best! Seriously.

Chris Dudley helped me track down the phone we wanted, even when other Verizon stores in the area were unable. He also gave us a solid deal on some accessories. Great store.

What a wonderful experience! Very pleasant, fast, and knowledgeable. I would recommend Andy to anyone who needs Verizon services.

This store is awesome! Ill only get a new phone or anything done through Chris. Hes honest and fair about phones and not too pushy. I sent my parents to go see him, and even though he wasnt there, they were treated so well that they refuse to go to any other store when it comes to their phones.

Great place to go for wireless needs. Very friendly, personable service. Very helpful, offering information about equipment. This was my second visit and will be a regular customer.

We walked in at 7:45 and were greeted by Audrey. She was able to very quickly resolve technical phone issue that another verizon retailer was unable to fix. She was courteous and friendly, and did not rush us even though it was closing time. Great Service - Thanks Audrey! You exceeded our expectactions!Randy & Doreen

The best Verizon staff! Every one of them are super stellar and know what theyre talking about! If theres an issues, theyre super helpful, and very gracious especially if something goes wrong on their end!

Great customer service. They were happy to help me find phones that would fit our needs and budget.

Ive been doing business with Wireless Zone of Lansing for a number of years now and its been great. We now have all of our company phones with them and they have always taken care of us. A couple of weeks ago my fathers iPhone was acting up and I sent him here to get it fix. He called me after and was raving about how quickly they handled everything on got him back up and running so he could get back to work. I live on the west side of Lansing and make a point to drive across town just to go to this store when I need anything. Fully recommend doing business with them.

This is my go-to Verizon store because they are great, but I recommend them to all the older people in my life too. They are very helpful with those who arent super techy. They are very patient.

Theyre friendly, knowledgeable and Matt, Andy, Chris and Audrey have helped out family and several of my friends when I have referred them to this great store.

Absolutely no help! Told me I have to go to the store I bought it from ...the Verizon store in Jackson.?? Thanks!

This week I visited the store because my phone screen froze and I couldnt use any feature. They quickly unfroze the screen and sent me happily on my way! :-)

Fantastic customer service. Didnt pressure me, just listened to what I said and took care of me. Would absolutely recommend. Especially thankful to Andrea!

The staff was incredibly helpful and super fast!!! I will absolutely be returning to this Verizon store.

Jay G went above his role at Verizon to help my husband figure out how to transfer photos lost in my work app on my Note 8 into my computer. Thanks Jay! And thanks Suzie who help us set-up our phone initially & also followed up via text to see how the Note 8 was working out😁

Great team! Very helpful and knowledgeable! Definitely recommend this store!!

The only Verizon store Ive walked into that didnt want to make me pull my hair out in frustration while there. Highly competent staff and friendly service.

Andy & Chris are great guys to deal with. Happy to stop at the store.

They treated me like a person and like a VIP customer, even before I bought anything. Rarely have I found the combination of competence and friendliness that I found at the Wireless Zone. I used another store before this where I felt like a number, and am glad I found the Wireless Zone. I recommend them to anyone and everyone.

So, hey, do YOU have a phone? Yeah, I know. Does the Pope ride in the Pope-mobile. (You know, what if thats not actually the Pope, but a stand-in?) Anyhow, heres what you need to know about PHONES! Two words: WIRELESS ZONE. And heres the rest of THAT story. If you dislike phone stores -- all that technology, all that stuff that baffles and confuses, and all the phone store people who convince you that YOURE the geek because everythings working just fine, when you KNOW its not ... if going to phone stores sometimes reminds you of going to the dentist (nothing personal to any dentists out there; I have teeth, and I like my teeth) ... if phone stores remind you of one of Dantes Circles of You-Know-Where, then you havent been to the WIRELESS ZONE on EAST JOLLY ROAD in LANSING. These people, this place, are beyond amazing. From owners Andrea & Mark Beauman, to Account Representatives like DJ Baker and Store Manager Audrey Chamberlain (and I cant name all of these people who will not only knock your socks off, but probably launder them and put them back on your feet, too, reason being theyre not here at the moment) ... make whatever business you have to accomplish with your phone a piece of cake. Not ANY cake, mind you. Only the best kind of cake you can imagine. On more than one occasion (and going to this phone store truly IS an occasion), Ive walked in with broken, busted-down, ridden hard and put away cracked phones that just up and quit, others that stop working within weeks of being eligible for an upgrade, and, lastly, still other times with questions I dont even know how to ask. And each and every time, someone staffing the store, no matter who it is, no matter the time of day or evening, has the answer and always MORE THAN I COULD HAVE HOPED FOR. The most remarkable thing? These owners and staffers dont put making a buck first; they put customer service and satisfaction at the top of their list -- some remarkable type of phone bucket list, I suppose -- and they make sure you walk away actually WANTING TO RETURN. If they dont HAVE THE ANSWER, they find it for you while you stand -- or sit -- amazed at their resourcefulness. Talk about genius bars? Theirs runs deep, and they drink from it often so that you dont go away thirsty, lacking for something better, something else. From time to time, and I kid you not -- me? a kidder? -- Ive practically WILLED my phone to malfunction; Ive driven to landscapes far above sea-level so I could drop my phone in order that it requires repair; Ive faked total ignorance (careful, dear readers, careful!), just so I could get back to the WIRELESS ZONE AND ENJOY the GREATEST PHONE EXPERIENCE for miles ... nay, I say, nay, nay .... for STATES, maybe even NATIONS around. And if this made you smile, even a little bit, then this is further testament to what youre missing out on if youve not yet stepped foot into the WIRELESS ZONE. Where people come before phones when phones dont feel well. And where everyone leaves feeling a whole lot better. This I swear on my Aunt Ethyls cornbread muffins. May lightning strike her muffin tins if all I say here is not one-hundred-and-one percent true. Chris Henning, East Lansing resident, formerly of St. Johns, MI, Mint Capital of the World.

Awesome store with great staff! Highly recommend!

Has the best service ever, great people, and cares about their customers.

Excellent service. Very helpful, knowledgeable, patient and kind.

Such excellent service! We’ve made changes with two phones over the past few months. We’ve moved two older phones over to smartphones and the change from an old grandfathered plan to the new Verizon plan was explained so well by the WirelessZone. We couldn’t be happier with their sincere, patient and kind service. Matt was so very helpful with all of our iPhone and Apple questions, he was very patient as we literally peppered him with what if’s and how to’s. We wholeheartedly recommend Wireless Zone of Lansing for your mobile phone needs. We plan to come here for all our future changes and will tell others about their great service!!

Under staffed. Unknowledgeable. Told everyone to call tech support for issues. Only wanted to deal with you if buying a new phone. Biggest mistake not going to a corporate store.

Awesome staff and worth 25 minute drive.

Courteous, respectful and patient staff. Very little wait time.

Got me a great deal on my phone, Andy was fantastic!

We have been using this store in particular for our last 3 phones and have been treated like family- I would highly recommend them!!!

Excellent support and customer service, as well as a friendly, efficient, and knowledgeable staff. I have only used this store for my Verizon needs for the last 4 years.

Some representatives are great but the owners seem fake and have no interest in the success of anything except their own business. Do not expect to work here and be treated well.

Says their open at 9am on google. Went to pay bill at 930 before work and doors are locked.

They always get you the best deal!

Very nice staff. Friendly too.

Always get good service

Extremely satisfied with my experience here!

The staff here are very knowledgeable and helpful.

Outstanding friendly service, always great recommendations

Sherman is very friendly and knowledgeable.

Great staff...excellent service

Great job, I Love the Service.!!!

Disappointing. You may want to consider shopping elsewhere.

Great staff, great service.

Answered all my questions about a future purchase.

Way too expensive for anything

Friendly staff