Store is nicely run by the male manager. Does a good job interacting with customers in store and is funny. Staff is knowledgeable and friendly. Would recommend this store if you need a new phone or just help. We seen them assist with phone issues without being pushy into sales. 5 out of 5 stars.

5 stars highly recommend.The guys here are pretty real world about choosing a phone/plan. Pleasant experience, if you would ever consider a trip to the cell phone store.... pleasant. We all know cell phone giants have us all over a barrel. These guys really helped with the ins and outs of it all.

We stopped in to upgrade one of my lines. Brianne was a great help and personable. She made the upgrade process very easy, and went out of her way to make sure the accessories we bought were correct and that we were satisfied before we left. Thanks!

After having a bad experience online, it was so nice to be able to come into the store and receive the help I need. The manager was extremely helpful and made me feel at ease. The associates were also helpful and not afraid to reach out for help if needed. Definitely recommend going into the store for purchases and tech issues.

Overall everyone was very polite and helpful. The process of switching to a different phone provider is entirely too complicated and that required us to spend a lot of time here. Given that it took nearly three hours to move the 11 phones on our plan I would have appreciated some more comfortable furniture for waiting. Overall not bad though.

The store rep, Andrew, and the manager, Tyler, we’re extremely helpful and kind. They couldn’t necessarily fix the problem with my phone as it was more of an Apple issue, but they tried everything they could! I just decided to get a new phone, which they made the process super fast and simple. It ended up actually saving me money on my monthly bill!

Andrew was amazing and straightforward and cut to the chase. Our visit was fast and easy and I really appreciated Andrews honesty with all the questions we asked. Definitely asking for him next time

Lady salesperson was great. Very helpful and not trying to get every dime out of you. Also said to come in with phones and she would transfer pictures so they would not be lost. Need more people like her in Lapeer.

The only real salesman in the store is the manager Ty. No one else seems to blur the lines between selling me something and addressing customer service questions quite like him. I’m giving a 5 star because you can tell Ty floats that whole store with his energy and ability to sell, I would give the rest of the team 2 out of 5. I will end this saying I love my first net, and I love the new stuff I got hooked up with today. Get more people like Ty in that store. It’s desperately needed.

Awesome customer service!!! If I could do 10 stars I would. My husband and I had to get 4 lines for our family. The service was fast and friendly. They were knowledgeable and worked with a Smile. Brianne was our main contact, but Tyler started the process. CJ and Andrew helped out as much as they could when free.

I had a couple questions about my phone and billing. I went into AT&T in Lapeer and had no problem getting someone to help me. I get frustrated, its hard to articulate the situation, however Brianne Johnson, helped me navigate through my phone and eased my mind. She was very polite and patient with me, also very knowledgeable about her phones and billing. Im sure shes a great asset to this company also. Thanks Brianne, I have your card!

AT&T store workers are very professional and helps everybody that walks in the store, no one is waiting for help .Andrew is Great at the Lapeer store .The manger was good also

Dealt with Tyler the manager. He gave us a call and was attached to this location. Our family got internet soon. While we are not ready to switch yet, Tyler’s promptness to call us and offer us a good deal and also offer to drive to us (Warren area) if we needed help shows he was willing to go the extra mile (literally). We will be doing business with Tyler and his location soon! Thank you!

My husband and I stopped in to get some info because were considering switching to AT&T. Joshua helped us out and gave us all kinds of great info. He was thorough in his explanantions, he showed us quite a few options that could work best for us, and he was patient, friendly, and funny. Well defintiely go back and see Josh when we make the switch!

We have a small business Mantis Pest Management Services. We were getting dropped calls when speaking to customers. We stopped into the Lapeer store and talked with Tyler, the manager. He was friendly and very helpful. After answering all of our questions we decided to switch to AT&T. Kudos to great customer service. Thank you Tyler.

The best Att store... very helpful and always very knowledgeable and on point.

Andrew was very helpful and efficient in helping us switch carriers and upgrade our phones. He helped us get a great deal too.

Excellent Experience with Brianne and Tyler.We ordered cable and internet today. The manager Tyler stepped in to assist when needed. Unfortunately we could not get the frontier internet ordered, but we did switch over phones too. Great service and fast.

My father needed to pay his ATT bill. I tried to pay the bill online, but was unable to access the account. Then I tried calling customer and sat on hold for a LONG time. I finally decided to see if there was an ATT store nearby that accepted customer payments. That was the smartest thing I did that day. The folks at the ATT store were friendly. We didnt stand in a long line. The transaction was done in less than 5 minutes after we entered the building.

Great experience. Excellent assistance from Tyler. Glad to be switched from Verizon.

I texted a 10!, because I was extremely happy with my representative helping me. He was knowledgeable, fast and personable. Definitely 5 stars!

I will start off by saying Tyler the manager of Lapeer AT&T is ALSO my lead RN at my Urgent Care. He is a DELIGHT with staff, patients, and of course myself.While I have been slow to switch to the FirstNet Program, in May I did switch. The service is marvelous. Just what I needed to make sure I had service everywhere where I am, including inside the building!Even while off at the phone store, he has on many occasions helped us here with our cell phones and staff tablets, but also patients who need help with their Rx apps on their smart phones and such. Highly, highly intelligent and caring young man, I am envious of your company having him on staff full time!

Upgraded the whole family today with the help of Tyler and Bre. They were positively amazing! Tyler went above and beyond to make us the happiest family ever when we left (thats pretty hard with having teenagers!). Even with our very annoying questions and indecisiveness, their professionalism and knowledge was superb. Thank you for outstanding service 👏 We had a great time with yall today.

This location is a very nice and helpful, especially Brianne she’s very helpful and great to talk too

Just signed up for fiber internet with a store associate named Andrew. In and out of the store in 30 minutes with exactly what we needed. Couldnt ask for a better experience thank you Andrew!

Very helpful. Bill was messed up from Walmart. They helped.

Was assisted over the phone with an online order by the manager. He was very patient with myself and my wife and helped us order 2 iPads even though we couldn’t come into the store. Thank youThomas ParckardParckard Instrument Company

If i could leave ZERO stars i would. The male manager there is a liar and very rude. He tells you false information just to get you out of the store, if you have an issue. They do nothing to make things right. Overall the worst service I have ever recieved.After trying to reach the email given and calling, I have recieved zero calls or emails back. Dont waste your time in the lapeer store!!

Owners of this location should be proud! VERY nice staff, and caring Manager! Very satisfied every time i go in. And i go in several times a month for help on my new A71

Excellent staff! So patient and extremely helpful.

These people know their business

Manager is a pretty cool guy. Helped me with my new phone. The other associate seemed kind of dense and plain annoyed with my needs.

The manager is very courtesy and nice. Will come back and do business soon again! Also will tell all my family how much better or experience was here over Verizon.

Ty and Dimitri helped me get new internet and cable service when I stopped in early last week. They got me a good promotion on the bundled program. Dimitri was new and Ty was very patient while helping him place my order and also keep me engaged while he did the work. Today Ty came for a follow up appointment while the technician installed my services. Once again showed great patience while he sat with me and hooked my DVD player up for me and showed me how to use the new remote controller. Very excellent young man. Very sweet and helpful. Will be recommending Ty to all of my friends for purchasing new programs and cell phones.Jacqueline Marvin

Great people Tyler is a awesome manager he truly looks out for his customers

Lapeer store lady was rude and couldnt be more disrespectful cuz they would hire a person like this Im dropping these ppl

Great people and Manager! Helped me out tremendously!

The manager Tyler V was great, very professional courteous and went above and beyond to help us switch providers and buy new phones and set them up. We would definitely recommend!!!

Very disappointed with the service provided at this location. My husband and I went into the store with our 18 month old originally to fix his phone and ended up deciding just to upgrade instead. At first we were assisted by the manager on staff who helped us pick out our new phones and set up our new plan. He explained to us that he was changing our plan to “save us $10 a month” yet somehow our bill was going to be almost $100 more a month. At the time we didn’t think much of it as we were trying to keep our toddler entertained and get in and out of the store as quickly as possible. The manger then called a sales associate over to finalize the plan. The sales associate looked at the screen and said “so we’re changing your plan..” but was then cut off by the manger saying “yes, I changed their plan to save them $10 a month” and then they gave each other a little look that I did not understand or process because again, we were trying to contain our toddler. Come to find out they had actually added a $30 a month protection package onto our plan without mentioning it to us whatsoever. I’m so frustrated by this display of poor ethical standards and lazy salesmanship. I understand the benefit of a protection plan but feel our options should have been laid out for us to choose and not snuck under our noses to take advantage of us. I will not be using this location ever again and will instead use the corporate location in Flint.

Was met very rudely at the door, no where on the web site does it state that you have to wear a mask. I have a medical issue that prohibits me wearing a mask with a Drs note. I will never do business with this store and my family and friends will know exactly how my husband and I were greeted.

Andrew was very helpful, thank you.

The staff were knowledgeable about the phones and deals, they worked with us to get us what we were looking for at a price in which we could afford, and they had great customer service. It was a pleasure working with C.J. and Tyler. I would definitely recommend the Lapeer location. It was the best experience Ive had since being with AT&T. They are my go to location from here on out.

The best experience I’ve had at any AT&T location has been at the Lapeer store. Was able to get a new phone for my sister’s birthday within minutes! Will definitely go there from now on, it’s worth the drive. Also, shout out to Tyler for helping me! Best customer service ever!

Great service and very helpful

Very professional store and amazingly helpful.They answered all my questions and addressed my concerns as best as they could. I love my new phone and my at&t service. Tyler is a great person to do business with no doubt about it I’ll be back and I’ll be sending my friends and family here.

Great service Brianne is awesome

The manager dropped my bill. Thanks.

Had a great experience the staff were friendly and helpful . They knew what would get us the best deal and helped us get it. Highly recommend the lapeer at&t store.

Very friendly and knowledgeable. Friendly staff and fast service

Tyler is fantastic, my mother is 75 years old and she has an issue adjusting to any type of touch screen phone or technology period. She adds apps on accident, and just needs a lot of help. Tyler went above and beyond to make sure she didn’t feel overwhelmed and she genuinely enjoyed his service. He wasn’t required to help her at all but he did. Please do yourself a favor and shop at this location!!!

Highly recommend! Friendly, straight forward customer service. Was just getting some numbers to possibly switch from a carrier that we have been with for over 15 years. We switched to AT&T! Thank you, Brianna Johnson. Got 4 phones, 4 lines and pay a little less than we did for 2 phones and 2 lines!

GREAT STORE AND GREAT VALUE.Only came in for a screen protector, Tyler and Lauren were so sweet and nice and provided such great customer service for a sale I’m sure they made little money on. Such great people and service!! ❤️❤️❤️

Lauren was very helpful. She took the time to explain the phone and plan. She made sure we understood how to use it and she did not pressure or try to upsell our choice. We had previously been at the Oxford and Flint stores but left without purchasing due to the sales person. Lauren was great. We strongly recommend anyone looking for a new phone to go and see her.

Sales team was great and welcoming

Brianne has been the best helpful person with me for many many years. I trust her knowledge and appreciate her so much. She deserves a raise. Her professionalism is impeccable!!! Love this girl!!! She goes above and beyond and is so so helpful! Saved my pictures and contacts under the hardest circumstances

Great customer service.

Very good at getting you what you need and correcting if it is not what you want.

Amazing customer service! I would give more stars if I could. I never write reviews, but I had to after this trip.Staff is very knowledgeable and driven to assist their customers. I broke my phone while visiting with my friends and this team made it a breeze to get me back to my trip. Shout out to their manager for having a positive attitude while I felt my life was in shambles! Cracking jokes and raising my spirits while setting up my phone.Thank you guys again!

Brianne was wonderful. Tyler on the other hand very disparaging of older phones/flip phone. Very arrogant and demeaning to older people or people who prefer simplicity.

I have tried to go here a couple of times and have had trouble every time. I had to drive all the way to the Auburn Hills store for a very friendly experience.

When Im in town. Theres no other store Id visit. I had a few questions about my account as well wanted some information on a new phone and the sales person Stephanie was more than amazing. She answered every one of my questions and made me feel very comfortable. I didnt feel pressured to buy anything, which actually made me want to buy something. Any time Im in town. This is my go to store if I have any problems or questions. Would definitely reccomend.

Completely awesome techs that bend over backwards to help not so tech savvy customers feel comfortable and solve tech issues!

CJ was very helpful. Thank you!

Tyler went above and beyond for me. Helped quote how much I would be saving by switching from my current phone company and explaining how the process would work. Thank you at&t for hiring people who care about others and don’t get annoyed by 1,000 questions!

Would not recommend. They will lie about the price to get you into a phone. now stuck paying $30 more a month then they told me i would be paying. Told me i was getting a promotional price and in order to get it added a dummy line forgot to inform me that in order to get the promotion i had to get unlimited data which i was not getting. So now not only do i not get the promotional price, i am stuck paying $10 for a tablet that i dont really have.

Great store.

The customer service was amazing! They went above and beyond to make sure I had the best experience possible! I would recommend this store and anyone of their workers to anyone! I will continue to go to this store for all my needs and questions!

Great staff!

Awesome Location, highly Recommend. Josh was great and spent way more time helping me than he needed and i greatly appreciate it! highly recommend him when you come to this location!

Josh was incredible with our complicated transaction. He was patient and polite; the service was impeccable. The plan was changed to meet our needs and we are so happy with our experience. We highly recommend this ATT location.

Efficient and easy experience at this store. Cj did a great job educating us on plan and phone options. He took his time to ensure that we received both the service and products that we wanted.

Stephanie is nice. I asked about a phone a few weeks ago and she had one shipped to their store from another location. She even told me about a new promotion which was less than the first quote she gave me.The workers at that location are definitely for the people finding everyone discounts.

CJ and Tyler were so helpful! My iPhone was not interested in transferring pictures to my new phone. They helped me so much. So patient. Everything is absolutely perfect!

Brianne was such a tremendous help. She not only got my husband and I upgraded but she saved us well over 100 per month. Thank you so much!

Very helpful for what I was needing to be done. Gave me all information I needed and saved me some money. Thank you for your patience

Stephanie not only helped me get an awesome new phone, but she saved me money on my bill. The customer service from her, Brianne, and Lauren went above and beyond my expectations. Pay any of these gals a visit, you won’t leave disappointed!

I want to start by saying I live in Cleveland, OH. My mother in law lives here in Lapeer and has had an amazing experience working with the team and management at this store.After a recent string of horrible experiences with Verizon I decided to change service providers. She told me I needed to talk with the team here. After a call into the store and a pleasant conversation with the manager Tyler I decided we would make a 4 hour trip up to work with him and his team in person.My experience was refreshing after the horrible service I received with Verizon. Tyler and his team were excited to work with us, they really cared about what we wanted, and made us feel welcome.As a 7 year customer with Verizon I cant believe how much better the experience was in this store. If you are shopping around phone providers you have to come here.

Brianne was super helpful and awesome to work with. Saved us money, an additional trip and a bunch of confusion! Thank you! New phones, great plan and a cheaper bill....cant be happier!

0 stars for AT&T in general but the people at this store were surprisingly nice and helpful... they deserved 5 stars so I averaged to 3. I recommend you avoid AT&T like the plague but if you have to deal with them then this is a good location to use..

We went in yesterday and both employees were super friendly and helpful. Joshua helped us with many things and was very kind. Great employees at that store that are always helpful.

Brianna was just wonderful!! She answered all questions and any concerns! Would completely recommend asking for Brianna when you are at the Lapeer shop. Great customer!!

I came in looking for an upgrade and left with a better deal than I thought I would have! CJ and Tyler were very helpful! Thank you:))

Stephanie and Lauren were wonderful. They helped me into my first iPhone and set my iCloud and found a way to transfer my photos from my razor flip phone to my new iPhone. I will only come to this store going forward, they were so sweet and friendly!

Lauren and Stephanie were exceptional patient and knowledgeable. Thanks for all your help! My daughter is so excited to have her first phone!

Was really happy with help from Stephanie, she was kind, caring, and attentive to my needs with my account. However the reason I gave two stars is because the manager, Tyler, was being very rude to his employees and barely did any work and just sat there on his phone and bossed his Co workers around. Ive never seen such blatant disrespect for co workers or laziness. The way this man talks to his employees borderline harassment. Cant believe this kind of behavior is allowed in 2020. Unfortunately I wont be back, cant handle handle watching that kind of thing happen to others.

Samantha was the greatest! She was super patient explaining to me all these new iPhone things! She helped me find a phone that fit my needs perfectly, saved me a few bucks on my plan, and took the time to show me how to use it! Definitely go see Samantha if you need anything!

Always have an easy time getting things done here. I usually work with Brianne, who is very helpful and makes sure I know what to expect with my bill whenever I upgrade or change anything on my account. Plus, she helped keep my kiddos occupied by putting on Spongebob for them today :)

The manager Tyler was very helpful with the information I needed, even tho he knew I wasn’t buying today. I love that he wasn’t pressuring me into anything and I will for sure be back when I have the finances, excellent customer service.

I can write a book on how everything went wrong and how hard it was to get it fixed. Eventually, it was mostly straightened out but it was unreasonable the amount of time and visits we had to make to the store to make it happen. At no time were we treated badly but I think they cringed when we they saw us coming. Our plan had not been changed so we never received the better rate or any of the discounts for 2 months. We are still waiting for a refund but going forward our bill seems correct. Things happen. Our issue was not that it happened, it was what we had to go through to get it made right. The mistake wasnt one that we made.*UPDATE * Sent an email to Jeff at the address provided and no response. Pretty disappointing.

We came in on a Monday to discuss starting up a new plan, pricing, and details related to starting a plan and we were given excellent service! We were greeted right away and had an informative conversation with the associate. He answered our questions and was knowledgable about the service, billing and how the process would work. We came in the next day to actually complete the set up of the plan and make our purchase. We were greeted right away and even with some complications removing ourselves from existing plans we were set up successfully and completely understood what we signed up for and the costs involved. We were treated with excellent respect and service!

Go into the store, I really do not like the customer service via phone. Its hit or miss, I tend to lean toward its a training issue because they transfer you the minute you need them to answer you and they dont know. Alternatively, they tell you something way off base. Ive spoken with over 30 people and I assure you - go to a store! The staff at the store were amazing, super friendly and explained things, even called customer service for me on their direct line. I like At & t, just not the call in, customer service.

Horrible customer service. Misleading tactics to get you in the door. Lies to make the sale. Six months and 9 calls later Not a SINGLE call returned. Spoken with manager and employees. Same result no call backs to resolve issue. Save your self the lies and frustration and order direct from at&t.

Lauren was extremely helpful and knowledgeable in helping to set up new phones. Would recommend her to anybody wanting to update phone. Thank you for your patience.

Stephanie was amazing!!+ I will always lays return to this location for her great customer service!!!Stephanie was very knowledgeable, professional and helpful!!! Thank you, Stephanie!!!

I would recommend this store to everyone! The manager Tyler and all the staff are wonderful! They’re a one stop shop for all your needs!

My experience with purchasing my new phone was awesome. And the people were great to work with.

We came in for a new phone upgrade. Edson assisted us. He was very helpful and professional. Loved the stores atmosphere!

Tyler is amazing!! especially at what he does, me and my mother bought phones from him a while ago and we are loving them so far, no issues what so ever and he makes sure he helps us out with any questions we do have!!

Josh was amazing. Great service an great humor. Fly high buddy! Best of luck to you.

Stephanie and brianne make a great team. I was in a time crunch and they worked together to hook me up! Highly recommend they both get a pay raise :)