Great people to deal with. They fixed a simple electrical problem in our Outback that I caused installing a radar detector. They wouldn’t let me pay them for it.

Changing your story now that the public hears what you are doing. Please let’s hear the recorded line and I am sure the truth will show that I asked nicely and was rudely hung up on You all are crooks and maybe I should go to JAG and see if your dealership can be blacklisted. You don’t even know who you spoke to clearly by the post and I would like to let you know I got the same car for the same price at sunset hills subaru.

Great experience trading with these folks! Easy staff and fair prices. A big thank you to Alex and Luc, my wife and I love our new Ascent!

They advertising used cars but when you get in there to look at it. They say oh well were not sure were selling g that. It may need some work. yet they advertised it available? Just crooks trying to get you in the door. Wont be doing business with this dealer.

We were throughly pleased when my sister purchased a used car here. Nick was great, very upfront and honest. He and the dealership went out of their way to make the purchase an enjoyable one for us. We traveled two hours to look at car, and would do it again! We highly recommend Subaru of Marion if you are considering buying a new or used one for them.

Cost 175 to have it towed to get fixed ok I did it and they had the car for 2 -4 day. Got got back and had it back in a week. I will never recommend themNeedless to say there is going to be a lawsuit.

Can’t say enough wonderful things about our experience. We drove from St. Louis to purchase a car because of the ease and transparency of dealing with Marion. I loved the aggressive low pricing of the Forester from the beginning, and the very fair trade in value for our Jeep. I truly enjoyed buying a car here, no negotiating needed!!!Mike was fabulous with correspondence the week leading up to our drive to meet in person and purchase the car. Nick was also helpful that day, as well as Grant.A huge thank you to the entire Marion team, you guys are great!I will definitely travel 2+ hours to do business with them again in the future!

Nick Smith the salesman was great. Very nice, NO high pressure sales. Answered all my questions, very professional

They are great dont think I will go anywhere else to purchase a vehicle. I live 5 hours away and they have been working with me for 1.5 years. Due to COVID

Nice people and the service has been good so far. Love are forester.

Mike is a great person to work with. He is responsive friendly and has a sense of humor. All important stuff when doing a transaction from out of state. I would definitely work with Marion Subaru again. Very smooth transaction. Thanks Mike.

Excellent service. Friendly Staff

Subaru Forester is absolutely the BEST car I have ever owned! I love it and the service I got when I bought it and the maintenance work is superb! Done so efficiently and done right! Thank you so much Subaru 😊👍

Marion Subaru Service department had my car inspection completed by the time I drank my free cup of coffee. They recommended the engine air filter be replaced, which they completed for a fair price. I was back on the road quickly.

I was interested in a Subaru and went to the lot to check some out. The sales man approached me. I was direct with what I wanted. The sales man was understanding and helpful. I wanted to research on the specific car available and found several others with similar miles and year for much cheaper. I came to discuss with them at a lower cost and offered paying all cash. The sales guy was directed away by the sales manager. The sales manager instead of speaking me to me, only wanted to speak to my fiancee. I politely told him that I was the one purchasing the vehicle and instead of talking to me he continued to direct conversation only to my fiancee. I even told him that I found almost the same vehicle in Evansville for thousands of dollars cheaper but specificly came to purchase from the original sales associate who he sent away.I am a very hardworking woman and the provider in the household. I was treated like I was insignificant and not a part of the purchasing process at all. I was talked down to, the sales manager was egotistical and misogynistic. I have worked in customer service for over 15 years and would never treat a customer who wants to spend their money the way I was treated.10 out of 10 do not recommend.

Everyone is so nice and accommodating. I was greated by name upon arrival. Service was quick. Waiting area was comfortable and inviting. So happy I purchased my Subaru at Marion Subaru.

Very nice staff and extremely helpful.

We had an unpleasant experience here last week that can be chalked up to poor customer service and communication. Our appointment was at 12:30, and we werent informed until after waiting 3.5 hours that the wrong part had been ordered. My husband scheduled weeks prior to have the windshield replaced in his Outback after being told it needed to be done at a dealership due to the camera in it. I had this day off work so my sister and I made the 2 hour drive to Marion for the appointment. We were told prior to arriving that we would have use of a loaner car or someone would take us where we needed to go. Upon arriving, we were informed no loaners were available and were led to a waiting area and told it would be a couple hours. Not the ideal situation, but fine. We waited for 2 hours. Then 3. Then we were told by an employee that Safelite should be here any minute. I was confused why Safelite was installing the windshield since we could have had them install the windshield at home, or at least much closer to home, but at this point, I was just ready for it to be done so we could finally leave. At 3.5 hours after our appointment time, we were informed that Safelite ordered the wrong windshield so we wouldnt be getting it replaced on this day after all. 🤦 I understand mistakes happen, but we literally wasted an ENTIRE days time, the gas to and from Marion, and were also forced to miss another appointment due to this cluster. This could have all been avoided had someone at any point said, Hey safelite wont be here for awhile so let us call you when theyre on their way or actually made an effort to give us a loaner so our other appointments could have been made. After all of this, my husband STILL has a broken windshield.

Amazing staff! My first dealership purchase. Hunter mad e the process easier than o would have dreamed.

I called for an appointment and got a date and time that was convenient for me. They also told me how long it would take. They have a nice waiting area with a great coffee machine and snacks and lots of friendly folks. The work was completed as promised and I was on my way. That is the way it ought to be.

Marion Subaru could not have been better with the hurricane damage repairs on my 2017 Outback. Kelly and Brittany in service were excellent keeping me informed on every aspect of my repairs and maintenance checks on my vehicle. I highly recommend this team at Marion Subaru. Patti C

As a first time new car buyer I was a little nervous about the whole experience. My mind was put to ease almost immediately thanks to the wonderful demeanor and warmth of Mike. He was extremely knowledgeable and well informed and completely professional in answering any and all concerns I had. Grant in the financial department concluded the entirely positive experience with a very gracious and appreciative attitude of our purchase as well as a strong knowledge of all sides of the force including those that some would call unnatural. I cannot thank these folks enough for a great experience and a wonderful vehicle. To all the employees of Marion Subaru, may the force be with you. Always

Great sales team, down-to-earth and very helpful!

14 years of great service for my Subaru Baja! Feels like a new car whenever I drive away, twice a year.

I’ve owned a Subaru Forester for almost 3 months now and cannot imagine driving anything else! It is my dream car. I appreciated the quality and kindness of Mike at Marion Subaru. Even after the purchase he has been available to help me with any questions!

Great, Great, Great!! Connie, Grant and the entire staff was professional, honest and customer oriented throughout the entire deal. Closed the deal with not one issue, they gave me the best price possible. Connie was so great that I bypassed a Subaru dealership 3 miles from my home and traveled almost 700 miles/round trip with 10 hours of driving to purchase from them. Would do it again in a heartbeat. Great job Marion Subaru !!!

Repaired my Subaru after local dealer had for over a month and was unable to diagnose/repair. They were pricey and recommended a bit more than I was willing to do or that were not really necessary yet. But they did do a free thorough inspection as well as performing factory recalls I wasn’t even aware of and diagnosed/repaired my vehicle timely and professionally. They kept me informed, answered any questions I had, provided recommendations in writing with rationale, and got me back on the road in two weeks.( seems like a long time but they had to have my warranty approve new cylinders before doing the work and after all another shop had it 5 weeks and just cost me money by putting wrong plugs in it that these guys then had to change. ). If you need Subaru work done make the drive (or tow in my case), the qualified staff makes a big difference. They Have the correct parts and tools and your vehicle isn’t used as a guinea pig.

Just purchased my first Subaru here, and my experience was top notch! I searched everywhere within 500 miles to get the best deal and Marion Subaru earned my business easily coming in substantially lower than the competition and with friendly knowledgeable staff to boot. If you are looking to purchase a new or used Subaru look no further, and ask for Connie she’s an amazing person to deal with and was a pleasant buying experience from start to finish!

Very happy with these folks. Much more efficient than other dealerships and fair pricing

Today, Marion Subaru sent a young man to pick-up my Forrester for warranty servicing and also to retrieve a document that had slipped behind the glove box. All of this was done, plus a Multi Point Vehicle inspection before returning it to my driveway within an hour. This was performed efficiently and graciously for no charge. I have always been favorably impressed with Marion Subarus service, but this above and beyond Thank you Marion Subaru!

Always thankful for the service dept and all the information they give me in regards to my Subaru Forester. Quick service.

Marion Subaru does a great job taking care of my vehicles. The service team has always been super helpful.

Excellent dealer, great service department, and plenty of inventory to choose from. The entire staff is friendly . clean facilities.

Top notch staff from Sales to Service!! Well be repeat customers for sure!!

Very knowledgeable, friendly, no pressure sales associates. Very reasonable maintenance charges and a great atmosphere. Highly recommended.

Super fast service! Fast documentation. Easily scheduled appointments and salesperson Connie was helpful every step of the way! Great car, Great dealership!

Super easy to buy a car from. No pressure, very fast and efficient. We got a great car at a great price - quickly and easy! Would buy from again!

It was good. They did a couple of recall things. I was pleased it was finished in less time than estimated. Always courteous.

Connie was amazing to work with! Very kind and knowledgeable. The most efficient and pleasant car buying experience we have ever had. Grant also made the paperwork process stress free and easy. Highly recommend!

Always helpful and kind.

If you are looking for a great car at a fair price, with exceptional customer service, and a relaxed buying experience, Marion Subaru is the place for you! I highly recommend contacting Connie Seibert! She is absolutely incredible, and I am blessed to have been given the opportunity to work with her! Give her a call, or send her an email. You wont be disappointed!

Alex, our salesman, was awesome! Knew our Outback inside and out. Really goes above and beyond. No high pressure to purchase. We also met Gerard, Nate, and Trent who were extremely nice and helpful. Needed to add a couple of things to our Outback and Nate was very quick to get that accomplushed. Overall a great dealership and genuinely nice staff!

Honest and fast. Since I plan to drive my Subaru indefinitely, having a go to place for effective service is quite helpful.

I was on a cross-country trip visiting family for the recent holiday/weekend when my Subaru Outback started giving me complications, so I looked to see what dealerships were already on my route & ended up here first thing in the morning. They diagnosed the problem & informed me the service was also under warranty & advised I schedule an appointment back home. as soon as possible, which I now have.Thank you very much, you were friendly, helpful & informative, when I needed it most.

I purchased a new Forester. Very fair pricing, friendly staff, and pleasant experience. Not pushy.

Very prompt polite experience.

The staff in the service department, Kelly and Brittany, are very professional and helpful.

Great people. Easy and quick oil change. Comfy wait area.

Very courteous and professional service department. Willing to work with my schedule for a service appointment. Very prompt and through in confirming scheduled service and receiving car for service. Quick and excellent service turnaround.

We came to Marion Subaru and had a great car buying experience. The sales person, Connie Seibert, was professional and polite. She went above and beyond and made sure all our questions were answered. The entire staff was great and we did not feel rushed or pressured. In all, the the purchase of our new Outback was quick and painless. The dealership made the process easy.

Nice little placeGood serviceI like it alot more then one of the big dealerships

Prompt, friendly service. I was informed about needed service & was given the option to accept or decline recommendation without any pressure sales tactics. The service Dept also does not create unnecessary services in order to get more money from me, something I really appreciate. All service repairs are done in a timely manner & the charges are thoroughly explained before payment is made. I feel respected as an individual & as a Subaru owner. This along with good service will keep me coming back to Marion Subaru.

Wow, the best car buying experience I’ve ever had. The pricing and quality of my car were amazing and completely as advertised. This is my first time buying from a dealership that did not use a commission system. It was amazing!!! None of the usual hassle or pressure I’ve experienced in the past. My salesman Kole was knowledgeable and able to convey all of the information I needed to know before I made the drive from Indianapolis. I would highly recommend Marion Subaru to anyone looking for a car.

Very helpful staff. Friendly and knowledgeable. Definitely will be back for all my Subaru needs!

We looked at many different cars online before deciding to come to Marion Subaru and were rewarded with a totally remarkable buying experience. We drove almost 300 miles to buy the exact auto we were looking for. Connie and the entire staff went above and beyond the call of duty to get us into that auto at a fair price, with no pressure, and getting everything done in one visit, was huge. Although it is a long way from our home, we will look to Marion Subaru again, when it is time to purchase another auto, which may be quite a while with the quality of the Subaru that we bought. We are totally satisfied with the whole buying experience!

I came to Marion Subaru because I was interested in a used 4 runner they had for sale. As soon as I got to the car lot I began feeling sick. The staff was so amazing with me and my daughter and my little dog. Although I was sick as I could be they took great care of me. I got the SUV I came for and it was exactly what I have been looking for and exactly as stated on their website.The staff at Marion Subaru, that I dealt with, are truly genuinely good people. I am not from Marion but I have bought a lot of vehicles from other places and never had such an amazing experience. The sales lady, financial manager and general manager were all exceptional people. Thank you for a great experience!!

We were looking for a used Subaru Forester and they had two that we were interested in. After a two hour drive we arrived and were greeted by Kent who was Very pleasant to deal with. They recommended a route for a test drive since we were not from the area and didnt know the roads very well. We took both vehicles out and settled on the one that we liked best.Negotiations were fairly painless and I think both sides made out pretty well. We liked the laid back atmosphere and the lack of salesmanship games that we had been dealing with for the previous two months. All this with a two year old that was two hours late for a nap.I would recommend them and Kent to anyone.

I bought my CrossTrek at Marion, Subaru and everyone made me feel comfortable, like family. I drive an hour to get my car serviced because I trust their work. They are great to work with and truly appreciate their customers. I will not go any where else.

We were just starting to explore a replacement car. Mike was not pushy as he helped us learn about the the newer car features. I look forward to working with him again.

When looking for a new car the sales staff was knowledgeable and courteous. After ordering my outback, they kept me informed of the delivery date and called me after picking it up to see if I had any questions or concerns.The routine maintenance has been promptly and easily scheduled. Everyone is very professional. I highly recommend Marion Subaru to anyone looking for experience, professionalism, and honesty.Anita Williamson - Kentucky

Although I have really been considering a SUBARU, they must have sent the newest, youngest, female to help me. She knew almost NOTHING about the various models and what was available on them. For every question, she had to go running to her manager(?) to find out info, so finally he approached to answer my questions. She wanted me to come back and ask for her - NO WAY.

They are great in service and sales

Love my Subaru

Stopped in last minute. Actually they were closed but the manager came out and spoke with me. Very easy to speak with and helpful

I highly recommend Marion Subaru if you are looking for a new car!

Great little dealership. Good service and expert advice. I wish they were closer to home.

As usual, five stars to Marion Subaru! And I could have got a great tire deal while I was there, but Im gonna wait a while on that. I was able to take an afternoon appointment, yet still get an awesome amount of work done while I waited. Yes, I drive in from a hundred miles away; I think theyre that good.

Absolutely the best car buying experience! Thanks Connie for making it so easy.

Excellent service. Honest and timely. 10/10 would drive 3 hours again to get service at this Subaru.

My Subaru Forester was serviced recently for a recall involving a possibly defective airbag, as well as replacing an OSV switch. Marion Subaru worked with my busy schedule that week, helped me locate a coupon that saved me $25, and completed the work in a timely manner while I relaxed in their comfortable waiting area. I have never had a problem with any work done at this dealer, and wouldn’t trust my Forester to anyone other than Marion Subaru. The service technicians are very knowledgeable and the entire staff are experts in customer service.

Great place to do business. They were courteous and helpful with no pressure. They made sure our wants and needs were addressed and went out of their way to get us a great deal.

Marion Subaru makes sure you drive away with a car that suitable for you, and your budget. I already did my research and knew what I wanted from their lot, so they made the car buying process quick and painless. Ask for Kole; he will take care of you. I just bought my second Subaru, and their service department has been top notch. Subaru stands by their cars, and I was very happy to deal with them again.

Got there straight away. No navigational errors.

This is the best dealership in southern Illinois. The sales staff and managers of the sales staff are top notch. Always putting the customer first. The sales department is only topped by the service department. They went above and beyond any of my expectations of a service department in a car dealership. Working at a Harley Davidson dealership myself I know how hard it is to find service employees who care. And the guys at Subaru do. Jim kept me informed along they way and without his extra work I would have been without a car for over a week. I will always bring my car back here for any service I need. A big thumbs up, a high-five and a Fist bump. Great job Jim and Grant.

This is a great dealership. No high pressure tactics. They truly want the customer to be happy. Connie Seibert and Gerard Bulber are two of the best people I have ever worked with for a car purchase. The entire process was simple and quick.

If I could leave a Zero star rating It would be much more appropriate. I took my 2018 Subaru Legacy to Marion Subaru for a scheduled maintenance and their mechanics found many things wrong with my car including a leaking engine seal, broken sway bars, and claimed that my vehicle needed new brakes. The bill for the recommended work was over $3100.00!! I was shocked to say the least, and being in total disbelief, I decided to get a second opinion. I contacted the dealership I had purchased the car from (Southern Oregon Subaru) and they were also shocked to hear my car was leaking oil from an engine seal. The technician I spoke with from Southern Oregon Subaru told me that the engine work should be covered under warrantee due to the low miles on the vehicle and I scheduled an appointment to take my car there. Upon the assessment at Southern Oregon Subaru they discovered there was NO Leak in any of the engines seals!, and it appeared that someone had spilled a bit of oil on the motor. Also, I did not need new brakes because they still had 60% of the life left. Finally, I did not need the front sway bars and sway bar joints replaced. I have all of the supporting documents from both dealerships to support this horror story including corresponding dates and work completed! Marion Subaru tried to scam me for over $3100.00 for a bunch of work that did not need to be preformed. To top it all off, Southern Oregon Subaru service technicians found a belt that showed significant cracking that did indeed need replaced that the scammers at Marion Subaru had obviously overlooked. So not only did Marion Subaru attempt to charge me for unnecessary work to be done to my vehicle, they also neglected to find legitimate problems that actually existed!! BEWARE IF YOU TAKE YOUR CAR TO MARION SUBARU THEY ARE DISHONEST!

Marion Subaru has some of the nicest and most professional employees I’ve encountered. They can always get me an appointment that works with my schedule and their service is top notch

This was our second Subaru purchase, and one I was very excited about. We decided back in February that we needed the new Ascent, and at that point started learning everything we could about the upcoming release. We loved our dealership in Texas, but since we were moving to Illinois shortly before the anticipated ship date for the new vehicles, decided it would be best to find a new dealership - especially since wed need one to service our Outback anyway.I contacted three dealerships in the general area of where we expected to be, and I was much more impressed by Kent at Marion than by the others I spoke with. We discussed what I was looking for and our time frame, and set up a time to meet once we were settled in the state. We made the trip down to the dealership, were lucky enough that the demo model happened to be on site at the time so we could experience the car again, and made our selections on model/color/accessories, etc. Put down our deposit and waited.It took three months for the car to ship (expected), and it did get delayed a bit. Huge demand for the Ascent, and with good reason. There were a couple of hiccups on the day we finally went to pick her up, but Kent and the rest of the folks at Marion were very quick to offer solutions and resolve the problems to our satisfaction, and hopefully theirs. They have made a very satisfied, and hopefully a repeat, customer of me and my family.

I had to get my 90k mil inspection and they did a great job! Took about an hour and they were able to inspect the whole car and change the oil and brake fluid. There were no high pressure sales and they told me what they recommended and allowed me to make my decision. Very friendly people and great place overall.

Marion Subaru is the only place we will go to when purchasing a vehicle. The staff is so friendly and helpful. Connie Seibert made to process fun and so easy. We are so happy with our experience and our new Forester Touring!

This was my first Subaru purchase and probably wont be my last. Kole was my salesman and he was great! The financial manager was just as nice. I havent used the service department yet but theyre definitely great people to buy a car from, good service before and after the sale.

Overall, my experience with Subaru was a positive one. This was primarily due to the efforts of the salesperson Bryan Atterbury.He was very helpful throughout and answered all my questions. He was very proactive and patiently addressed all my queries and concerns. I would give him a 100 percent score for his professionalism and the very effective way in which he deals with customers throughout the whole process.

We were in the market for a Subaru Ascent. Could not be more pleased with the entire staff at Marion Subaru. 72 years old and have bought many different vehicles.No high pressure, answered all of our questions, no hassle test drive. After purchase, key staff came and thanked us for the business!They were price competitive with all of the St. Louis dealers.If you go, ask for Connie. Fantastic purchasing experience.

Jeromy put Nikki in an absolutely beautiful Legacy. She is so proud of this car....calls it her Pearl & makes getting good grades more worthwhile.It does everything that keeps her safe driving rural roads to & from school & safe when she snaps-in that car seat. Thank you Marion Subaru Mitsubishi

Had a fantastic experience with this dealership. Bought a used 2015 Sienna. They had by far the best price of any dealership within 500 miles on the exact van I wanted, so I drove 400 miles one way to get it. No haggling pricing and no hidden fees was appreciated.Worked with Mike B. He was great. Very up front and honest. Worked with me to get me specific pictures of the vehicle since I couldnt be there to see it. He took pictures of every small defect he could find. Even had his fellow sales people smell the vehicle to detect any smoke smell.When I arrived at the dealership with my wife and two daughters, they were very friendly and accommodating.During the test drive I found a sound with the suspension. It wasnt anything obvious. I work on cars, thats probably why I detected it and the salesmen didnt. They took it back into the shop. Took a half hour to find the problem. Though they couldnt get the part that day, they allowed me to call my hometown dealership and deducted the parts and labor from my price since that wasnt included in the description.I would highly recommend Marion Subaru! If they were closer, Id go here again for every future vehicle. I still might if the price is right:)

Very easy to schedule online. All staff very friendly and the waiting area was very comfortable. Prompt service! Overall great experience!

Salesperson was friendly and helpful and the finance officer was very friendly a great experience all around and informative.

Marion Subaru was wonderful. Service was complete and timely with a friendly helpful person at every turn to answer any questions I had. Thanks so much, it was worth the drive!

Very good experience. Did it all online and they were very helpful. I know its hard to do a transaction online without test drive etc. but it worked out fine and the car was as good as I expected. Maybe better.

Wow, Connie was fantastic and professional thru the whole processIt didnt feel like a typical car buying experience at all. We were completely comfortable and happy with the process. Also absolutely love the car. Exactly what we wanted. Marion Subaru is the place to go

Everything was done in a timely manner. Everyone was polite and very helpful of any questions or concerns. Would highly recommend To Anyone!

Staff was very accommodating, maintenance prices reasonable. Recommend this dealers service department.

Everyone was courteous and helpful, especially Internet salesperson Connie Seibert. No pressure at all. We feel we bought a good car at a fair price. Sam Foskey, Carbondale, Illinois

Bought our 2015 Hyundai Elantra here. Great customer Service without all the pushiness you usually experience at a car dealer. Would definitely recommend this dealership to anyone.

Great customer service, great explanation of my new Forester. This is definitely an A+ dealership to work with!

I had been looking for one car and live about 2 and a half hours from Marion. I found it on Marion Subaru website and I called the sales team. They gave me an amazing price well under any other car I had looked at. This car even had more options then I was hoping to get. My wife and I got off work at 4pm and they stayed until 7 when we could get there. Well after there closing time just to help us get the car. They had all the paper work done when we got there. It took maybe 15 min once we got there and I was leaving with my dream car. Thank you guys so much. I couldn’t of had a better experience.

This was the best experience I ever had purchasing a vehicle. The sales person was nice, not pushy. The manager was concerned about the the whole process being the right one for me.

We went to Subaru in Marion this morning to test drive and look at a certified used Subaru Forester, the team there is absolutely wonderful. They went so above and beyond for my family and I cant thank them enough. We love our new Subaru and we will continue to go back for all of our future car purchases. Thank you everyone who helped us at Marion Subaru you made our day with the kindness you showed us.

Car in for service. In on time & done early. Shawna was helpful & pleasant. Her estimates on cost, time etc were on target...No surprises. She went over upcoming services Ill need with costs.Thanks!

Thank you to the wonderful staff at Marion Subaru for hosting our volunteers that are heading to Texas to rescue 60 dogs! The family of Subaru dealerships make all of this possible!Gene DavisSubaru of Fort Wayne