Great dealership and very easy to work with. I was looking for a certain vehicle and checked all over the states for it. Dealt with a lot of dealers and this one was the best, esp with communication. Jon Gwinner was the salesman and he was awesome. Thank you again.

Wish I cold put 0! Ive been calling for over a month asking that someone call me back about a recall on my breaks but havent heard a peep. used to give 5 stars but since switched to Matthews, service is just no longer there I guess.

I have never been more disappointed with a new car purchase. The spare key they gave me belonged to another vehicle. That was discovered when the other vehicle was sold. Matthews Hyundai called me to come bring them the key, but it was their mistake, so they shouldve come to me to exchange them. I work in Columbus, and with the dealerships hours I couldnt come until Saturday. When I didnt come right away, a salesperson called to gripe at me. Wait/what?? Its your fault not mine. I was late for work to bring that key back, with no thanks or perk for their error. The seats were supposed to be scotch guarded - which I think cost $2,500 that was added to my purchase price. RIP OFF! The first spill on my seat stained it, so wheres that scotch guard??? My paperwork was not completed correctly, so I had to go back to Matthews Hyundai to correct it. Then the lender sends me a letter that the dealership signed in the wrong spot, but said that could be overlooked.As far as service goes... The service for my free oil changes for the first 36,000 miles has been more than irritating. The excuses received left me to go find the sales manager, b/c I did not want to hear the same lame excuses from the service manager. My paperwork clearly states that I need to have my oil changed every 7,500 miles or else the warranty is voided. Also, you can change the oil +/- by 1,000 miles. They are making me wait for 10,000 miles for the last 2 oil changes. That takes the 5 free oil changes down to 3, so they can save money. Meanwhile, I worry about my warranty being voided as the records are clearly at the dealership. Secondly, the hours of the service department are less than desired. No Saturday hours with regular business hours Monday - Friday. So unless you can take time off from work, forget getting your service done here. Do yourself a favor and save the headache. There are other Hyundai dealerships.

It was a great experience buying the car but I had a remote start put in and their proving was very high, also be VERY thorough when picking your vehicle, I didnt look under mine and found a huge hole under it.

Saw an ad and found a vehicle I liked. Filled out the online application and received a call shortly after from Jon. He went over all the financing questions and got to work on the deal. The next day, I went to the dealership and met with Jon. We test drove the car I chose and I was in and out within an hour. One of the best car buying experiences I have had. Jon was easy to work with and didnt pressure me at all.Amanda, the finance director, was super helpful and really friendly. She explained all of the bank paper work without wasting my entire day. Great people and a great place to buy a car.

Thank you for fixing and replace my cars engine, and get it back in less than a week. Excellent customer service. Thank you for your business.

Easiest car buying experience ever. Great cars, great deals and great people.

5 Months after buying my new car I took it in for an oil change. Magically while it was getting an oil change the main computer system wiped itself clean.I was told it would be about 2 weeks. ... at the 3 week mark I called to follow up as I hadnt heard from anyone. I was advised they still didnt have the part but it should be there in a week.Today, 6 weeks after my car was dropped off for an oil change, and still not hearing from ANYONE.. meanwhile still paying for my XM and car payment, I called back. I was told they still dont have the part and they are short staffed so more or less i just needed to get over it and wait. I was also told When you go to Kroger do you get everything you want right away?..... Im certain I dont get it right away but Im POSITIVE I get it sooner than 6 weeks and it doesnt cost me hundreds of dollars to sit on the shelf and be worthless.I will NEVER recommend this dealership to anyone. They dont have the customers best interest at heart, dont communicate and arent transparent.

Price on websites are misleading. Says there price is 16500 and then I find that its 1000 more because I dont qualify for the retail cash because Im not getting financing. Then they want to act like they are giving me a Great deal on my trade in. They gave me 4000 then turn around and try to sell it for 10000. I bought the car because they are the only dealer near me that had it in stock. I dont regret the car but go to Columbus you will get a better deal.

My car broke down on a Sat. I got it towed to Mathew’s & we followed in a taxi. I didn’t know the service department was closed. So while I was taking care of the tow fees, I had my kids stand close to the building instead of the parking lot. Tim in Sales saw us and came out. He brought me and my 4 children inside to sit while we waited for our ride to arrive. We were 2hrs from home, so we were waiting for 3hrs to get picked up. Tim brought us waters and some snacks for the kids. He also turned on cartoons for them and checked on us regularly to see if we needed anything. I am forever grateful for his amazing hospitality!As for my car, I came back and picked it up on Wed. $37 total! They are absolutely amazing! I HIGHLY recommend Mathew’s Hyundai for any of your needs!

This is the place to go if you want great customer service, a fair deal, and an overall pleasant experience. They took the time to listen to what I wanted and how much I wanted to spend. Not only did they put me in the vehicle that matched my wants and needs, they were able to do it in the range I wanted to spend. I would highly recommend Mathews Hyundai for your future vehicle needs.

Their team worked hard on helping me get a car that I loved. Friendly atmosphere, very respectful and professional plus they kept my little boy entertained.

Simpy put this Dealership is the most EXCEPTIONAL dealer that I have been involved with in all of my over 50 years of driving and having over 100 cars during that time!! Thay go far AND BEYOND to make customers feel comfortable kudos to all members of the Mathews Hyundai Dealership in Marion, OH ESPESCIALLY MY SALES PERSON, DEREK QUIROGA!! I just wouldnt take my car to any other people at all Keep up your FANTASTIC work!!!!

Great experience buying a car at Mathews Hyundai! They had best in-stock selection of hydrid cars in Marion and helped us buy a car and be on our drive home within 90 minutes of stopping in.

This is my second auto that I have purchased at this location. I have had jon gunner both times very good salesman. Very polite I will deal with him next time

Great people love my car Hyundai sonata 2015

As a customer I feel so disheartened and undervalued. I have experienced extremely poor customer service throughout my entire experience at Mathews Hyundai. I have experienced a sheer lack of professionalism, transparency, and responsiveness. Not once did I feel like any decisions were being made for my best interest, and I have been ignored. I have tried to reach out to management on a few occasions and have received no response. I would not recommend this dealership to anyone.

Nicest staff and ladies that work in the back they are the best in Marion

I had a great experience at this dealership. Jon Gwinner contacted me right away. I got what I wanted. I was in and out of there in no time thanks to Jon.

Good place to get a vehicle in our opinion. The salesman Jon Gwinner very professional polite. An very funny. Good guy. Thanks for your service. 👍👍

Jon Gwinner definitely made the process easier, but its better knowing that he has a team behind him thats willing to work with their customers. They made the whole process of buying a car the best it could be for my situation and I recommend anyone to go here for their next vehicle.

These guys are great. Went in just looking and went home with a car. Tim worked really hard to get me in something nice, safe, and well within my payment range. The car had a small problem after i got it home. They got it taken care of the following day. Everyone was really nice and did all they could to make this a easy transaction. Will definitely work with them again!

Just bought a 2020 hyundai ioniq hybrid from there Chris my salesman was very kind and very helpful even taking the time on his day off so I could get my car sooner would definitely recommend thank you chris

Marshall Starks III was fantastic. He couldnt have done a better job. Thank you. The finance department lady was fantastic to. Great place to go. Our second car from them since April and would do it again.

I am so happy Patrick got me into a 2013 Toyota Camry today which I didnt think could happen very happy and grateful thank you Patrick R. From marion!

Good ppl great agents who take time to get u in the car of ur dreams

Zack my salesman was awesome. Friendly staff fast service reasonable prices

I cant say enough about the ease of getting through the car buying transaction with Jon Gwinner. Ive been buying cars for 50 years and didnt like dealing with what I would call hard core sales people. Jon makes you feel like hes your best friend & i truly believe he wants a buyer to make the right decision when buying a new car.

Took my daughter to purchase her very first car at this dealership at a Saturday sales event and it was not very pleasant. They tried to use a pressure tactic to sell her a car that she did not want and it made her feel very uncomfortable. I expected a better experience than this because of a previous purchase that we made with this dealership. Probably will never return.

The service was Awesome. Marshall was the person who helped me. He was so courteous and knowledgeable about the vehicles that I couldnt believe when he told me he hadnt been working there long.

Told my husband he won $1000 just to get him to stop into the store, where they were extremely aggressive in trying to get him to buy a new car and straight up lied about the $1000 they said hed one.. tried to give him a bluetooth speaker instead. Scammers!

Nice people. Really tried to help me get a car. Just wasnt right for me

This was my first visit to Mathews Hyundai for service. The service department was highly recommended by two friends who use them regularly.The service department at Mathews Hyundai is fantastic. Very professional. Efficient service in a timely manner. They also gave me a heads up on a future service need.In reviewing the service report on my vehicle, I have a couple of concerns regarding the cabin air filter and the engine air filter. Allegedly these were replaced at another Hyundai dealer three months ago. Do the filters actually deteriorate that rapidly?

I always have great service at Mathews. The only thing that bothered me is that the employees didnt have masks on during this time. They may not have the virus or the symptoms when they came to work but they could have met with a customer prior to me who could have it and the employee could then be a carrier. None of the guys in the service desk area were maintaining the social distancing. I had my mask on when I went into the service department, as a courtesy to them, so if I have been around or near someone who has the virus to protect your employees. They should be doing the same common courtesy for their customers.

Felt high pressure sell and after sale service was less than stellar

Tim Miller is a great salesman. Awesome deals tell them I sent you and ask for Tim.

They are able to fix your car. They were offered to bring me home when I left the car for repair

Dealership did great job making repairs to the cooling system. I am very concerned that my brand new Hyundai has a coolant leak. I have had several Hyundai cars and SUVs, and this is the first issue. It make me question the viability of the product line.

Amazing cars at affordable prices and the workers are nice and respectful

Total scam artists. Dont buy from here! lied to me

They are very friendly ppl and going day

Wasnt real impressed

Jon was very professional and went above and beyond to make the experience hassle free for me. I’ve purchased several Hyundai’s here and continue to have maintenance done with their service department. 10/10

Working with Mathews top-notch dealership and service department has been a memorably excellent experience. The dealership handled the warranty engine replacement work on my 2013 Tuscon I purchased there. The experience could have been a nightmare, but was hassle-free. Mathews service department staff took care of everything throughout the entire process: back side paperwork, complimentary rental vehicle, status updates, and job completion. And thank goodness Huyndai has a 10-year/100,000 mile warranty. Im back on the road again! Go see Mathews for your next vehicle purchase!!

Theres are very good place

A great experience overall especially getting my vehicle fixed within a timely manner and getting me in so quickly.Everyone there is so helpful and very nice. Definitely will return for any upgrades or any other mechanical issues.

Great experience!!!! Good caring people

Spoke with the salesman before I drove an hour (which he knew). He knew my credt situation, income and what I was looking for in a vehicle. He said I was approved for sure, but due to verifable income being less then what was on my application (mind you I provided my 3 months worth of bank statements BEFORE I even went), and he stated I would still be approved. I get there for my appointment he enters information in the computer and tries to show me a vehicle with 120,000 miles on it. But mind you I stated multiple times via text that I didnt care what year the vehicle was but it had to have low miles!! Now an hour and 45 minutes later I am leaving the dealership without a vehicle and drove 1 hour away because he guaranteed I would be approved for the type of vehicle I was looking for!!So long story short if they tell you that you are for sure approved even with bad credit do NOT get your hopes up and dont waste your time driving further unless your okay with a vehicle with high mileage or you have a co signer with good credit OR have a VERY large down payment!!!!

They are always very friendly and the service is great!

I can’t say enough about this dealership. They were able to get my car in quick when an unexpected incident happened. They contacted me the minute they opened to check with me on what the issues was with my car. The service department manager and staff very understand and upfront on a cost and stuck to it. I couldn’t of ask for any better service than we received. I would definitely recommend them to anyone looking for a dealership.

The sales rep Jon Guinner was super and took his time in showing me various cars and answering all of my question regarding what I was looking for.

Very disappointed in the Service department. Stopped in yesterday because the brake light on my dash of my 2020 Kona keeps coming on. I was told by the service adviser that my brake fluid might be low. I asked to make an appointment to have it checked out and was told to take my car to the dealership that I bought it because I have a service agreement with them. My car is 2 months old. If it is leaking brake fluid, or for some reason it is low, then there is a problem with the braking system. This is an item that is covered by the Factory warranty. I did not buy my car from Matthews because I work out of town, but I try to support Marion businesses when I can. Like I said, Im very disappointed that they would not even look at my car.

Can I leave less than one star? Received a flyer saying we won $5000 (far fetched, I know) but we called and asked “what’s the catch” and they assured us it wasn’t a catch. We asked a lot of questions even tried to get them to say exactly what we won. They said they couldn’t tell us how much until we arrived. We drove 30 miles to this place to only find that they have a board that literally tells you what you win as soon as Walk in. The Woman we spoke to on the phone could have asked us for this code and NOT WASTED OUR TIME. This is a place that has absolutely zero respect for people if they do not value your time. They said we won a $30 smart watch.. a $30 smart watch? On what planet? Did it come from dollar general? We didn’t even ask anymore questions and left because I don’t really need a piece of junk. Should be ashamed of themselves.

Got one of those promotions that said we won $5000 with no purchase necessary. Called and made appointment. Of course we didnt get the money....got a cheap smart watch they give everyone. The sales guy was nice but dont waste your time.

Not a honest car place wouldnt recommend buying there

TJ was great to work with, very helpful, truthful and kind. The experience is everything for me and this was a fantastic one. From one businessperson to another THANK YOU for working with me!!!

Friendly atmosphere, and great service. Always get in for my oil change and any service quickly. Great place to do business.

Jon in sales and Chris in finance are both fantastic! I purchased a 2012 Ford Fusion back in January 2019. The process was easy and I like the vehicle! Thank you both again for getting the deal financed and finding me a safe reliable vehicle that is good on gas!

Great

Im reviewing this place again because I still have the minivan we purchased over 2 years ago. Still paying for a van that was just seating in front of our driveway, that is worth less than what it was sold. First off, since we purchased the van in the winter, we didnt realize the a/c is not working. When summer came, it wasnt really working and we thought it just needs fluid or maybe there is just a leak, and fixing it would be minor. We had it diagnosed by a dodge dealer and quoted us for a new ac compressor worth $1500! Apparently, the ac compressor is not really working at all. Im sorry to give you bad reviews, I rarely give bad reviews to businesses as Im a business owner myself. But you have to stop ripping off people. We still have $2500 remaining lien on this van that we cant even use. By the way, the insides top fabric was okay when we purchased it, but the first summer after buying it, the ceiling fabric starts loosening and coming off its adhesive I guess. We have 3 kids and had two terrible summers with this van. Thankfully, we got a second car from a reliable car place in Westerville. If youd like to buy a car or minivan, go to Rousch, we couldnt be any happier!

Deceptive advertising and cryptic employee-description of that advertising. Its too bad, too, as I am in the market for a vehicle. If your advertising had been forthright, I would have shopped with you.

Jon Gwinner went above and beyond to get us our dream car!

I got car ready for Ohio s wnter weather on Monday morning at Mathews Hyundai.. Wipers, tires and fluid levels all checked The cars .battery was not up to par ( dead cell). Of course the battery was replaced and saved us from a cold weather mishap! Thanks for excellent service.

Sold me a truck didnt disclose it was in a serious accident before purchase. Charged way more that truck was worth with the accident. Thanks a lot for screwing over a customer.

Was good experience

We where greeted fast and very friendly and determined to get us in a car great people to work with..

Sexist, pushy, and called me a liar. It was a really bad experience. I went there cause I got a mailer from them.2/13/21 No one was wearing masks. The employees indoors were not wearing masks. They were meeting customers in without asking them to wear a mask. Everyday is a super spreader event at Matthews Hyundai!

Went their during a event. Was ripped off badly. So I highly suggest you pay attention to the interest rates. They got me at 19.5%with Capital one.. My car dealer was little to no help on explaining this. I went to my bank and was able to lower it to 5%. I understand they need to sell cars but to rip people off this badly no excuses.. so no I don’t Recommend going there.😖😖😖

Always a great experience in the service department. Never push extra services on us.

Great service . And good prices

So we got a mailer from here saying we won $5k. Made an appointment through the phone. Show up and they said we won a smart watch. I laughed and walked out. I figured this was a bait and switch, which is an illegal form of advertising. I have already filed my complaints with the FTC and the BBB and if you got one fliers I encourage you to do the same. Don’t waste your money at this dump and don’t trust anything they tell you.

I got a service date very early. Work was done quickly.

The sale was ok

Ran outta gas right after I bought my car So I called up the guy who sold me the car He called me a liar and hung up on me..... The worst place to buy a car stay away

Don’t believe in money Carlo game if you received in mail, it’s waste of time.

Was looking at a new car tonight. Hyundai Santa Fe, so much more room. And the staff is wonderful.

Great place to buy a vehicle. Jon Gwinner was excellent at helping us find the right vehicle. My wife is happy.

This place is a joke...so they send out these fliers telling you that you won $$$ which yes, sounds far fetched so we call them and ask is this legit? We ask VERY specific questions not to waste our time or theirs because we are NOT trying to purchase a new car which we made VERY clear to them. However, the fliers they send are FALSE ADVERTISING...we are currently seeking legal advice because we took pictures of the flier that was sent to us (every single page including the fine print) and are speaking with our lawyer Monday. I would hate to see other people waste their time going here and honestly who wants to do business with a dealership who lies and falsely advertises? Think about this before you go here folks, just a heads up!

Great customer service and fast

By far the best service department Ive ever been too. Highly recommend

Matthews East Rocks!Everyone there is so kind and courteous😉I recommend anyone to purchase a vehicle from them....Service Dept.excellent!....as well as TJ from Sales and Eric from the finance dept.Thank you all for your kindness to me❤

Best service in town. They never fell to get me in and fix whatever challenge I have. Pretty good coffee and company while I wait also.

Courteous,very friendly.Customer satisfaction. They work hard to get you into the car that you want.

Was a great environment, clean.

Wonderful. They got me right in and right back out

To be fair for everyone that got the flyer and is complaining, it states “confirmation code willBe matched to prize board to see what you won” but yeah it’s shady and unethical. Unfortunately local attorney has to approve it before being sent out. But still 1 Star.

Tj knotts did an amazing job !

Another amazing deal with Jon gwinner if youre looking for a new or used vehicle ask for Jon

Friendly, knowledgeable staff with no high pressure tactics. Good place to buy and service a Hyundai.

Went for a prize that I had won and they staff was no help when I said I was looking for my father in law

It was great nice friendly people I love my car😊

People are very polite and professional the service is outstanding and done in a timely manner. Sales team also very professional and polite you will leave there with a great feeling not like most places where you feel like you were taken advantage of.

Whenever I have serviced my vehicle here it is usually a pleasant experience but calling to set up those appointments is a different story. Every time I call to schedule an appointment for maintenance they act like I am a nuisance for calling and before I even finish my sentence about why I am calling they immediately and rudely transfer my call to another department. I really hate calling because of these situations that happen every time. Once I am rudely dealt with over the phone I get to speak with one of the nice people that actually helps me with my appointment. If it wasnt for him I would definitely take my business elsewhere.

Very nice people to talk to

Eric and his staff at Mathews, do a great job!

Service manager, Amber is fantastic and so are the techs. This is the only place I go.

Keep all your paperwork and all your maintenance records. They will absolutely honor warranty.

Great service. I come all he way from Columbus to this dealership. Amber provides wonderful customer service!!

Yeah definitely the most shady and scandalous dealership Ive ever been to. They try to convince you are your not approved when you are so they can give you a crazy interested rate.

They dont even deserve a half of a star! Very rude and nonexistent service, did nothing but try to scam u into buying anyway. These people shouldnt be in the car business, they are the type that give the car sales business a bad name!