Taking over from Sprint... this store is going through changes... growing pains but all in all, they got me in and out pretty quickly. Chloe was very personable.

Since they took over Sprint which I was glad to be soon out of my contract. They extended it 9 months. And not only that I had to pay all these additional taxes and then be told that the 9 months doesnt start until the first of my billing cycle after next payment. Well Ive made two payments already and still have to wait until I make my next payment because off their so called cycle. Hell my 18 month contract was just over 2 months ago when T-Mobile just started taken over. What was to be a merge and combine the two for better service. Is really T-Mobile taken over. If you havent notice Sprint isnt on the building anymore. And T-Mobile is plastered all over the inside and out. I seen 1 yes only 1 sign in there that only had the Sprint logo, not the name, at the end of a large T-Mobile advertising billboard. If I signed up with one company and another took over, shouldnt I have the right to choose if I want to continue with their service? Keep in mind.... I was just finishing and finished my contact until they said that T-Mobile extended it. How can they?

We waited 30 minutes just to find out that what we needed had to be handled online

Came in to find out how to get all my photos that did not transfer to my I phone and Thomas waited on me. He was wonderful and also knew exactly what to do!!!! What a professional.T Mobile is lucky to have him in the team😉

They were very good

Reps were very nice

Awesome! Thomas and his team are so friendly. I enjoy coming here to get my phones!

Great company . Adrianna went over and above to make sure I was completely set up with everything.

Steve Waters was amazing and got me fixed up with a new upgrade and the phone activated in such a quick pace and was super friendly and helpful throughout the whole visit! I am very happy with my customer service today! Thank you Steve and Thomas Turner!

Solved tech issues. Very customer friendly.

Terrible experience. Placed a web order to pick up at the store. Was given an appointment time of 11 AM. When I arrived I had to wait for 30 minutes, and they had no record of my order. They had to completely start over, and I got charged an again, this time for more money because the associate did not waive the activation fee as they had done for my online order. I then Had to call customer service to get a refund for my original charge for the web order as well as the extra 30 dollars in activation fees the associate charged me for. If I could do it again I would not do an in store pickup, I just needed the phone that day. Will never go back to this location. The associate who will remain nameless seemed like a shiester.

Friendly and helpful

You seriously cant get any better than the store manager Thomas!! He is great to work with and absolutely one of the nicest guys youll meet!

Thomas and David took very good care of me!

Good staff and deals

Absolute horrible experience. I signed up for a deal and asked multiple times what my total was. Multiple times I was told a price. My first bill has $200 in extra fees. My bill moving forward has 60 in hidden fees. Be careful they lie and even you ask they will not tell you. Will never use this company again. 100% satisfaction guarantee is a joke. They will not honor even if you have it in writing.

Matt was Fantastic!!! Id highly recommend him!!!

Great for switching phones on account. Not the go to play for repairs, offer to but a new phone though [charging tech is ugly expensive these days, and the days of free phone upgrades is over]. But If you bring in a working unlocked phone, or need some accessories, these people are usually quick and good.

Very quick fix. I was in and out in 15 mins.

Great job, David was really helpful

Customer service was really done well. I just ordered the home internet package for my area since there is no cable.

AWESOME store these people are great and have the best interest in getting you the right phone for your needs on top of getting you a plan for your budget! Excellent service will recommend for anyone! Jon helped us out a lot and had exceptional customer service!

Johnathan, the manager, was awesome. Switched from AT&T to sprint. Also switched from galaxy to iPhone and he answered all of my questions, addressed all of my concerns. He helped me make my decision. He helped me set up my phone so I can use it. All around a good experience and would recommend anyone to go see him. Thank you!

The guys were great, and knew what they were doing

This team has been revamped, and will go above and beyond to take care of you.

Refused to honor contract, whats the definition of free?

I came in and had Derrick set up my new phones for me and he did a great job. He was competent, quick, and really knew all of his stuff. I left the store feeling happy about the price I had paid and the plans/phones I had gotten. Ive had various bad experiences at other stores before but Derrick was helpful and made sure I was informed about every option and what I was getting.It was definitely some of the best service I have received at a phone store ever, which is why I took the time to write this because I dont normallyreview things.

David was super helpful in changing out our familys phones. David is very knowledgeable about all the different phones and the best deals. He even transferred over all of our contacts and apps. David has a great personality!!!! Ask for him when you come in! He is the best!!

Maryville t-mobile Lies Lies! Dont go there!

I have to say I am glad to be making this post. My last review wasnt a very good one. As I reluctantly walked inside a store that I had decided previously to never visit again. I immediately noticed a couple of new faces. This was a good thing. As I walked up to the counter I was greated by a very professional and helpful employee by the name of Amber. I quickly explained my issue and to my surprise she listened to what I had to say. Not that I expected any different from her. But my last couple experiences werent great.After listening to my issues Amber was quick to offer a helping hand. Accompanied by a very positive and comforting attitude. She made all the difference in my decision to leave Sprint and stick with them. I look forward to my next visit to this store and I recommend going in and asking for Amber if you ever need to visit this location.

I came in to get a new phoneline for me and my children. I am not tech savvy and Derek held my hand and made suggestions until I got what I and my family needed. My experience as a customer at the Sprint store was very enjoyable. Derek was very friendly, professional and knowledgeable on the plans and promotions that were being offered. He showed great customer service and knew the products extremely well. I would encourage all my friends to use Sprint as their carrier. The service doesn’t stop after they swipe your credit card, it is the beginning of a relationship. Thank you Derek.

Really good

Amber and Kristin are amazing. They always help me with my phones. Great customer service. They get all of my contacts and photos switched over and help with cases. These girls are fun to work with. I love my new iphone. Thank you for the help.

Awesome staff! Damon is great as well! Great deals on stuff and my service coverage is better then when I had Verizon! Staff are really good about explaining things on devices and on the account! Highly suggested!

Derrick was extremely helpful! He went above and beyond and made my experience exceptional. I will come back to only this store bc of the effort he made to make me happy and explain everything I needed to know. He gave wonderful customer service. This young man deserves a raise.

They lie! Horrible experience for the last 6 months at least. Horrible customer service. Refuse to follow through on anything and they lie about your bills. Switching from Verizon was the biggest mistake ever. They are supposed to pay off a device and have yet to do so!! Lenoir City location is just as bad as Maryville.

Anthony went above and beyond to help us with our transfer from Verizon. He stayed past closing on a Saturday to get us ready for an appointment the following day, and made the transition seamless for all five lines even when the computer system went down. We would recommend anyone we know to come in and see him!

Awesome customer service!! I highly recommend the store. Anthony Kirkpatrick was very friendly and knowledgeable. He took great care of my wife and I. We will definitely be going back when its time for an upgrade.

Always helpful staff. Great inventory and product selection

I came in on a busy Friday night and still got excellent customer service from a lady named Amber. She was very knowledgeable about the products the store carried. I came in for a screen protector and she introduced me to the benefits of liquid glass. I couldnt be happier with this product. Thank you Ms. Amber for turning my much dreaded trip to the store into a great learning experience.

Bought a new s9+ been dealing with sprint engineering over dropped call issues. I stopped in the store to let them work on my phone with sprint engineering assisting them over the phone. They refused to work on my phone. I havent even had the phone a month. Been messed up since day 1...... Ive been a sprint customer for 20+ years. If there isnt a resolution by tonight I will cancel my plan and go with a new provider.....

I finally made the decision to switch to Sprint from Verizon, and I am so happy I did! I cant believe how much more affordable Sprint is compared to Verizon. Plus, Kristin was amazing! She made the transition so easy. She also kept me laughing the entire time. I should have sprinted to Sprint (and Kristin) years ago.

They helped my phone work faster and better. There was not any wait. The overall experience was great and helpful.

After having an awful experience at another store, I drove all the way to Maryville off the recommendations of several friend/family and Im so thankful I did! The store was full of customers, but I was greeted upon entering and told they would be with me as soon as possible. Having previous retail experience, I understood and browsed for a bit. The staff member who helped me was very knowledgeable and patient, as I had many questions and concerns about changing my plan. They gave me a deal on both a screen protector and case, but werent pushy about it. Overall, my experience was great and I would recommend this location to anyone!

Adrianna is super friendly and knowledgeable.

What a wonderful experience I had due to the kind gentleman Derrick. I am not one to know a whole lot about the newest technology or technology in general. He patiently found my needs and expressed which phones would fit them. Not only was he kind but knowledgeable. When buying a new phone I always dread it due to all the salesmen being aggressive. Derrick was none of that and has changed my thoughts on buying a phone for the future. I hope his supervisor see’s what an amazing job he does.

Amazing environment, fun, knowledge, entertaining staff!

I came in two days ago with my husband and was helped by Derek. He backed up our phone and changed our sim card out. He answered all of our questions and was so patient, professional, and helpful. I really cant say enough great things about his service. Next time we will definitely request him when we come in. He is the definition of a great employee.

To whom it may concernKristin did so much for me today. She went above and beyond to help me out and was so thorough and quick about getting my problem solved. Glad you took time to help me out. She also always makes me laugh when I come in. Its always good in the customer Service industry to have an employee like her who likes to HELP people

Kristen was the absolute best! She was very efficient and saw me right as I walked in! I would recommend her for any service that you need with your phone.

Customer service was great. Friendly workers. They where busy and Damon talked to everyone that walked in and told them how long it would possibly be for the waot. Damon is who rung me out he was great. Highly recommend the store. Everyone was so nice and friendly!!!!

Excellent customer service. Anthony got us in and out quickly and he was very friendly and personable. We will definitely be doing all of our business at this store in the future!

I have been with sprint for some time now had a few minor issues but no big deal until now that its t mobile paying for 4g and only getting 3g,called several times with the promise of a return call to sort it out but its been several weeks and no return call!

We went in yesterday and purchased phones from Derrick. I just want to say I never felt rushed and all of my questions were answered. I am extremely happy with the help we received and my phone.

I have always dreaded walking into a cell phone store, but WOW, the service I received here was amazing. Not only am I so happy that I switched to Sprint because of better service, but my bill is cheaper too! Kristin and Damon were so professional and answered all of my questions. They went above and beyond and helped me switch all of my pictures and contacts over and built a monthly plan that suits my needs perfectly. A special thank you to Kristin! I love the phone case and car charger that you helped me pick out. Ill never go anywhere else! Youre the best.

Been living in maryville for a almost 5 years . Have been with sprint for over 8 years . The maryville store is the worst ever . Last night we were there and sat there for 40 minutes before we were ever acknowledged. Over and hour and still no one helped us . The customer service at this store is the worst I’ve ever seen . Do yourself a favor, drive to Knoxville at the mall .

Kristin was amazingly helpful in my phone upgrade today. She worked quickly, was beyond friendly, and even worked to make sure that I was on the right plan for my needs. Even though she was busy helping a couple before me she multitasked to get my info and needs assessed and had me set up and out the door within minutes. Truly the best experience Ive had related to anything with my cell phone/service. Shes an awesome asset to this store and company!!

Amber helped me get a new iPhone for the first time! I love it! She did a great job at helping me to understand how to use it. I love the pictures it takes!!

We have been a Sprint customer in the past and moved to AT&T but decided to go back to Sprint in Jan 2019. We have been waiting on Sprint to pay for our buy out from AT&T. My husband calls every week trying to get them to pay and they keep coming up with excuses. We are getting late fees from AT&T on top of it showing bad on our credit. They keep promising to send our cards to pay off the contract with AT&T, but we have not received anything. They say they will email us, we still have not received an email. All we want is for our contract to be paid like promised 4 months ago.

Just had a phenomenal experience at the sprint store on Broadway in Maryville, we needed to upgrade 2 phones, mine and my 14 year old daughters, we both got the new iPhone 8 and couldn’t be happier. What made it great was the service we received, Kristen was ABSOLUTELY AMAZING, she was patient, knowledgeable, polite and easy to work with. Thank you.

My daughter was so happy with her experience at this store, that I decided to go too. I was already a Sprint customer, but needed a new smartphone. Kristen helped me and made it so easy to upgrade. It was a smooth transition with no run around. Faster than expected, too!

We recently went to AT & T and was extremely disappointed by the service there. We went to Sprint in Maryville and was very happy with the service. When they didnt have the phone we wanted, Thomas went all the way to Knoxville to pick one up while Jessica set up our lines. We were very impressed with the service and generosity. While AT & T was one disappointment after another, Sprint was extremely thorough and very helpful. I can not say enough about the staff at Sprint of Maryville. They are WONDERFUL. Thank you Thomas, Jessica and Kristen, you are AWESOME!!!

This is a top-notch Sprint Authorized Retailer. I have had service that meets or exceeds their corporate store. I cannot say that such is the case with other retailers. The new location looks awesome and is very inviting. Keep up the great work.

Kristen was amazing! She answered all my questions and was very knowledgeable. I would recommend her to anyone!

My husband and I came in around 5:55 pm to figure out some numbers on possibly upgrading to a new phone. We were welcomed and then immediately told that they were closing in 5 mins and we were well aware of that but then the woman proceeded with telling us she couldn’t do anything if we were wanting to upgrade. We then asked if we could at least get some numbers on the phones we were interested in. After discussing some numbers with the woman a man comes up and tells us that the computers shut down @ 6 so they wouldn’t be able to give us anymore information that we should just take what we have and think about it. So that’s exactly what we did. Felt rushed and not welcomed in this store. We will definitely not be back for business.

Horrible customer service !! Will not go back !! Better drive to the Knoxville store . The reps at this store acted like we were not even there and that’s not the first time it happened . Wanted a new phone and they said they had one but never offered to get it or even talk to us about it at all .

More helpful than the online tech support. Very friendly and ready to serve.

Kristen was so amazing! She worked with us so great! She answered all of our questions! I will definitely be going back!

Takes so long to get waited on. They need more help.

Good

Could not hand had a better experance Michael was great me his job well.

My last phone provider told me half truths, the bill was nothing near what I was told. Saw the cut your bill in half add, and gave it a shot. Was shocked to discover I really only had to pay actually half. My sales representative kristin made my experience informative and pleasant. I would recommend every one to give sprint a shot.

This is the only place i go for Sprint phones or service, and it can only get better when the new store opens just down the street.The new store will be bigger to allow for even better service.PS: Good luck in your new location.

Their website has the option to schedule an appointment so I took advantage of this. I walked into the store two minutes before my appointment, I had to wait to talk to someone. The person I was able to grab told me I would have to wait my turn after I told him I had an appointment. I waited 40 minutes just for another associate to tell me they do not have technical support there, my phone was dead and the charger port was not working. After listening to him speak to another customer I heard him say he was an assistant manager. There was another lady in there that was supposed to pick up her phones but had been there for more than an hour and had to wait for an associate to run out to a store in Knoxville to get them. Everyone there was complaining about the lack of staff and the wait times. Avoid this store at all cost!

Very friendly and knowledgeable. Damon was an excellent help and now I understand more and will be saving on my bill. Thanks

I made an appointment at this Sprint location because I was interested in switching my plan from Verizon. I had recently heard of the cut your bill in half plan and was excited to see what options they had for me. I was greeted unprofessionally the minute I walked into the door. When I asked about my options, the girl employee was short with me and told me only about two options. I felt uncomfortable the entire time I was there and I will not recommend this location to anyone interested in Sprint. I work in a field where customer service is key and this was exactly the opposite of good service. Needless to say, I will be staying with Verizon.

Excellent service. Experienced and well trained. Courteous and professional.

I have always gotten great service at this store. They are very knowledgeable and professional. I have told my coworkers and friends about the service I receive every time I have needed their help. I have been with sprint for several years, and this is the best store.

Hardly ever a disappointment when visiting. No matter when i had a question or concern, there was always a positive and professional response even if i was not sure and did not understand something. Kudos go out to Derrick, Jonathon and Jessica at the Maryville, Tn. Sprint Store.

Great customer service oh, they really help me with my issues

Worst Sprint retail store on planet. Go to Merill Road Corporate store where they know how to solve problems. This store is only interested in signing up new accounts. High turnover of employees with minimal product knowledge. Worse than the worst Verizon store.

Got screwed twice by this store. Gave them a second chance after they messed up the first time. They tried to fix it and I gave them the benefit of the doubt. Then they screwed me a second time. I gave them my iPhone 6 when I upgraded to the 8. My iPhone was never returned to sprint and I have to pay for the device.Thanks.

John provided great customer service, and i highly recommended this location!

Everyone in the store was helpful. Josh was wonderful! Professional fun staff that took care of my needs. I was extremely satisfied.

I always have a great time with kristin.she has helped me so many times. Anytime I need anything, she is so sweet and helpful. I love my new note8. Wont go back to an iphone.

Fabulous they helped me get everything taken care of. So helpful.

Sales ability: non-existentService: see sales ability

6 people in line one person working service is slow and horrible this is ridiculous I guess T-Mobile comes in and ruins everything🙄

John and Jake were amazing! They helped me upgrade my phone and even took the extra effort to get my videos over to the new phone!

In store associates were not able to activate my phone. They determined it to be impossible. I went online and those reps were able to activate my phone within 2 business days.

We finally made the switch from android to iphone. We didnt have a clue how to use our new phones but Amber Riggs walked us through all of it. She made the transition very easy and made sure we understood everything before we left. Definitely recommend Absolute wireless in Maryville! Ask for Amber!

Worked with Anthony, got new iPhone 7 & everyone was great and friendly! :)Always have my business!

Took a while to get a new phone and get it started up but great service and products

Great customer service Amber Riggs was very helpful and nice. Will go back to see her and Absolute Wireless again for our next upgrade.

We upgraded our service and a new phone. Damon Morrel, the manager, was very good at assisting us with right plan and phone. If you go, seek him out.

The Sprint store in Maryville is the only store that I will do business with. They are very professional and easier to work with than the Chapman Hwy or Clinton Hwy stores in Knoxville. I recommend that that everyone come on over and do business with Sprint on highway 411 South in Maryville.

This location isnt corporate operated. They have no system to keep track of whose next. Their employees ignore you and stay on your phones. Manager Damon and staff are rude and incompetent. Dont waste your time with theses fools. Go to Foothills mall or Knoxville, west town Morrell road location.

Very dissappointed in their advertising. Be sure to read the fine print in the screen

Awesome service! Had issues trying to upgrade to the IPhone 7 but they worked everything out! Will be back for all my phone needs!

Switched from Verizon almost two years ago with no problems at all. Staff has been exceptional every time Ive needed something.