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Sunglass Hut
538 Great Mall Dr, Milpitas, CA 95035, United States
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Sunglass Hut
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Ri
Review №1

Ordered sunglasses as a gift on Sunday with expected delivery on Thursday and wanted to gift them on Saturday. On Thursday, I got an email saying the order was delivered at Milpitas while I had ordered it at home around 15 miles away, with the address mentioned correctly in the email as well. When I tried reaching them they sent me a chat link and after waiting for quite some time, the assistant sent a replacement with no details or tracking information shared and just disconnected the chat. Then again after trying for some time I somehow managed to talk to an actual person who mentioned that the order will be delivered, but she did not know when, when asked to cancel she told that she cannot do that. So I waited till Saturday and then got a call from Sunglass Hut, Great Mall saying the order was ready and needed to be picked up, this was the original order not the replacement and so I went all the way to the store and picked up. They also did not give a gift receipt when I had mentioned in the online order and also asked at the store. So to sum up, horrible customer service by Sunglass Hut. Also, Im yet to receive the replacement order which apparently is on the way since last 6 days.EDIT - Now I received both the orders, original and replacement. I called the customer service 3 times to ask for a return label for the replaced order. Each one told me that Ill receive the label via email but never did. One of them even asked me the refund amount to be paid by them, but I made them understand that I was returning the replacement order and not the original order, so I should be charged and not given a refund. Someone would have easily accepted the refund for the order causing them a loss. I hope they set their infrastructure right, it is a great mess!

Da
Review №2

Worst experience ever. Rudest lady on the store. Was barely there for 15sec then had to leave due to her tone. One with big eye lashes, not sure what did I do wrong. I just referenced something in different store location, and she said “why don’t you go in there then?” I specially came to great mall for that store and had to leave empty handed :(

No
Review №3

This store is a scam! Purchased a sunglass from the store and tried to return it absolutely unworn within 30 days and they refused to issue refund because they claimed that there was a micro scratch on it. The sunglass was returned in its exact original condition. BTW the store is poorly lit yet the store manager female showed a lot of attitude and refused to issue the refund. According to another Sunglass Hut store manager, this store sells refurbished sun glasses not new ones and yet they try to find a non noticeable defect, that has already been there in order to refuse to issue the refund.

12
Review №4

They had some great low prices on some of the best sunglasses

Da
Review №5

Workers are very kind in helping me they were very professional and there service was amazing.

Ra
Review №6

The service was very bad and we did not get any help for choosing a sunglasses also the lady at front desk was very rude after the purchase she don’t even say thanks

Ma
Review №7

Beautiful dolce Gabbana sunglasses

KD
Review №8

Bad Customer service…not taking care properly,,she didn’t ask me about the design of the glass…

Li
Review №9

Bought a pair of Ray Bans from Jacob today. Very helpful with a low pressure and friendly vibe. He even gave me an extra discount that helped close the sale. A very nice experience.

Lo
Review №10

Good collection

Pa
Review №11

Got my glasses here but they always have the same models

ja
Review №12

They have two small outlets in Great mall. Since it is a mall outlet, the collection is not exhaustive as their other outlets.Please be aware of their return policy - They dont tell you this upfront but you need to present the original form of payment for a return, otherwise they cant refund your money. (So if you are getting a gift for someone, and for some reason, later if they want to return it, you will still need to present the original form of payment otherwise they wont process it.)

Di
Review №13

Really bad customer service on there, I went to exchange the color of my glass but they told me I need to pay extra money because of they did mistake in billing time 😡😡😡I brought $146 now they want extra 35😡😡 don’t go and promote that store, I really panicked of pandemic time 😭😭😭

Ma
Review №14

Excellent customer service. The prices were not cheap but Ill give 5 stars for the great service. Staff was very helpful and patient as well :)

L.
Review №15

Jacob was very helpful and friendly! Great customer service! Will bring our business again.

Jo
Review №16

Got my Oakley today.Very friendly staff.She saw a small scratch on the glasses that I wanted and she got me a better one.

Ku
Review №17

Really bad experience! They do not want to make reruns or exchange so they say it’s scratch on the sunglasses even though u bought it few days back and never used. The store manager is very rude even to her own employees who are trying to help and save people from getting cheated. Don’t buy from them!! U will regret.

Tu
Review №18

Nice place for eyeglasses shopping.

An
Review №19

Great customer service

As
Review №20

Worst customer service, the store manager doesnt accept an exchange for a pair of sun glasses which were bought right before 2 days. The reason for not accepting return or exchange is - he says there is a scratch on it. But that is how they sold it to me, I dint pay attention at the time of purchase and I had to lose $200. The store manager gives a cheap look as if we were there to steal their property. Never visit this store again.

Ka
Review №21

Had great deals on Black Friday.. Do check them out..

Ge
Review №22

Manager is super rude!!! He doesnt take care of the customers!! I know what is customer service but I guess he doesnt have that.

21
Review №23

This store never has inventory and lacks selection.

Pa
Review №24

They didnt have a couple of sun glasses I wanted.

Ma
Review №25

Ok I gu

Ha
Review №26

Good collections of sunglasses.

an
Review №27

Good glasses collection

To
Review №28

Good prices

Me
Review №29

The glass cost to much

St
Review №30

Nice

Ir
Review №31

Excellent place, variety of brands and very good service

li
Review №32

ON SUNDAY, NOVEMBER 17, WE WERE TO RECEIVE SOME LENSES WE WOULD HAVE LOCATED IN THAT STORE AND THE TRUTH SENT US TO ANOTHER SUNGLASSES BECAUSE THERE WAS NOT A MANAJER I BELIEVE IS CALLED MONICA WE WANTED TO HELP BUT THE TRUTH WE WANT TO THE MANAJER WAS GIVEN THROUGH THAT THE GENERAL MANAGEMENT WITH JENNIFFER NAME TAUGHT ME TO CALL AND IT IS TIME THAT IT DOESNT CALL US THE TRUTH WAS A HEAVY SERVICE

my
Review №33

Good offers.

Information
12 Photos
33 Comments
3.7 Rating
  • Address:538 Great Mall Dr, Milpitas, CA 95035, United States
  • Site:https://stores.sunglasshut.com/us/ca/milpitas/538-great-mall-dr?cid=YEXT_5138&y_source=1_MTE0MzM2OS03MTUtbG9jYXRpb24ud2Vic2l0ZQ%3D%3D
  • Phone:+1 408-946-5975
Categories
  • Gift shop
  • Fashion accessories store
  • Sunglasses store
  • Shopping mall
Working hours
  • Monday:11AM–8PM
  • Tuesday:10AM–9PM
  • Wednesday:10AM–9PM
  • Thursday:10AM–9PM
  • Friday:10AM–9PM
  • Saturday:10AM–9PM
  • Sunday:10AM–9PM
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Quick visit:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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