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Public Storage
1601 Watson Ct, Milpitas, CA 95035, United States
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Public Storage
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Ra
Review №1

Well maintained and clean. Contactless and hassle free entry and exit.Fit my bill perfectly.

Ba
Review №2

Came in to upgrade my storage and was crunched on time. Katelyn helped me out and got me in and out with no issues! Great customer service, very knowledgeable and helpful.

Ke
Review №3

I was very pleased with the service Stephanie gave me. She is the best.

Ba
Review №4

Customer service was fast and helpful. Drcent price for me.

Af
Review №5

By FAR, I just experienced the best storage move-in experience in my 20 years of using storage. Nikki and Darci at the front desk were AMAZING! First, I was impressed that everything was finally digital at long last. But, that was just the beginning. There was zero wait time to get set up, and immediately after e-signing they took me to the unit. After realizing the unit had the wrong size door, they took me to another unit immediately. The next unit proved to be much smaller than expected, so they immediately found another unit that was bigger. And, they gave me the same rate as the smaller unit for the trouble. They were so nice and helpful that none of it even seems like trouble or a hassle at all and instead just superior customer service. They let me get going with unloading and just asked that I stop by the desk before leaving to e-sign the transfer unit paperwork. It was 5:15pm by then, and I still needed to grab a few more things with another load to finish my move-in. But, the the gate closed at 6pm. They offered to let me back in so long as I got back by 6:30pm -- wow! They called me at 6:10pm to check by status. I was back exactly at 6:30pm, and sure enough they let me in even though the place was technically closed by now. It took me about an hour to get everything off the truck and into the unit. At 7:30pm, I tried my gate code to exit, but it didnt work -- YIKES! I realized there was an after-hours number to assist with existing. The first phone rep was able about to help, and said Id need to leave the truck behind and walk out using the pedestrian exist. I thought something was certainly wrong -- why would they have let me in past closing time if my truck would effectively be stuff?? So, I decided to call back in and try another phone rep -- hoping maybe someone else knew more how to help in this scenario. Sure enough, the next rep was sure he could get me out. We tried 5 or 6 different access codes, and finally one of them worked to open the gate and let me drive out. I mean, if this wasnt the best Public Storage move-in experience in the history of the world, it has to be really close at the top. 5 STARS GALORE!! Thanks Nikki and Darci for being simple amazing!

Ja
Review №6

I have only nice things to say abt the service I received today. When my brother and I visited this location, we had to work out some things that were stressful for us, thankfully Stephanie was super helpful and literally solved all our issues while being friendly and understanding.

Mi
Review №7

Nathanial has been great to work with over our 10 years at this facility. Answers our questions and knows the business. His customer service is excellent and the move out for our unit was so easy. This location has always been easily accessible for us in Milpitas. I definitely recommend.

he
Review №8

Stephanie is a great property manager she is very friendly and nice ..great service from her always. Very clean facility and staff always on point strongly recommended 👍🏽

JE
Review №9

THE LADIES AT THE PUBLIC STORAGE IN MILPITAS ARE SUPER AWESOME. THEY ALWAYS WILLING TO HELP. THEY HAVE GREAT KNOWLEDGE OF THE PROPERTY AND INFORMATION THEY GIVE IS SPOT ON. STEPANIE AND DARCI.

Am
Review №10

Super nice staff and helpful. Followed up on the phone after online reservation and finally at office when completed the transaction. Thanks

Al
Review №11

Stephanie is the most wonderful and accommodating manager..walk me through the whole process of completing in acquiring my storage. Setup my apps for electronic entry.

Pa
Review №12

PS representative was the BEST. She was very thorough in helping me find just the right storage to fit my needs and made the registration process painless. GREAT person to work with - 5 Stars to Nikki

Ku
Review №13

I rent 4 spaces from this public storage location. I had to get some stuff fixed at my units, and Dara and Mackey helped me so much. They provided outstanding customer service and I really appreciate it very much. Their attitude and courteous service needs a special mention. Thank you Dara. You are great.

De
Review №14

Stephanie has a smile on her face also has great customer services skills.

Br
Review №15

Nathaniel was a huge help in figuring space size. Just cleared my items out and it was an easy check out process as well.

Vi
Review №16

I did reservation by phone and received the confirmation by text on October 11. I used the link in text to finish procedure. The web page said E-renting is not available this time... Then I called the office number, nobody pic up the phone, I went to the location, nobody is at duty in the office. I left several messages since October 12. No any response. I have to call headquarter 1-833 number today. They said this unit is no longer available. I asked them, could you please explain what is called “reservation”? And what does “confirmation” mean?The customer service staff could not answer.

Ro
Review №17

Easy in and easy out. Friendly staff.

Ja
Review №18

We are very happy with her very friendly customers we experience to this Public Storage at Milpitas and her name is STEPHANIE and shes very professional very helpful she offered you all the options what size of storage your looking very detailing all the information are transparency and she deserve promotion to as property manager. Again Thank you very much ! STEPHANIE ..1080 Pecton Court Milpitas CA 95035

Ju
Review №19

After two years with no issues with my storage unit, I recently encountered one that required me to move units. Every staff member I spoke to regarding this was really helpful. Nathaniel was even able to get my monthly rent reduced after switching to a new unit. I really appreciated the great customer service!

As
Review №20

My family had rented at this location for years and never had any issues the staff Jennifer and Nicole has always been so helpful and sweet. Nicole is courteous making sure to let us know when we owe and I have seen her a lot keeping things clean which is amazing. I’d like to say thank you for your hard work ladies keep it up

Ni
Review №21

Nat was very helpful in getting a storage unit and all the supplies necessary to get started. Highly recommended!

Jo
Review №22

Greg and Nathaniel were extremely courteous and helpful for a request on short notice. Highly recommend their service!

We
Review №23

Nathaniel was amazing helping us get our unit. One of the most friendly managers weve meet while trying to get a storage unit. Hands down a easy experience.

As
Review №24

Cathy was exceptionally helpful and kind to me today. I needed a unit quickly and she ensured I got the best space for my needs and budget! She was energetic, and loves what she does. So happy with my experience !

Do
Review №25

Special thank you to Cathy for helping us. We were in a hurry and she was able to help us quickly. Thanks for the great service Cathy!

Do
Review №26

Nathaniel was excellent to work with, always very helpful and hands on!! I would highly recommend his property and service..

Ma
Review №27

Nat was the absolute best. Incredible customer service and very informative. Took the time to answer each question. Would highly recommend the location, particularly with Nat overseeing the location.

Jo
Review №28

Moved out to Vegas a few months ago & had to keep some of my stuff here throughout the transition. Cathy was wonderful! Helped me get everything situated and made sure I was taken care of. Thanks for the help! :)

Ma
Review №29

Recently took the rental storage at this location. It was pleasant experience and Cathy who was at the front desk helped us throughout. She explained each detail related to the storage. Also answers all our queries with dos and dont list. Cathy is amazing lady, always smiling and happy to help. She knows her job best and it is she who made my first rental experience go smooth. Thanks Cathy.

ce
Review №30

I recently rented at Watson branch Carmella gave me a great service. She was very helpful. She explains me everything. She is nice. I highly recommend this place. She knows what she is doing. I give her 5 stars.

Co
Review №31

Excellent place to store my things. Nate is always quick to help me with my account. He is excellent at customer service and always in a good mood. He remembers who I am when I come in, which is hard to find these days, and much appreciated.

St
Review №32

NO ACCESS after 5pm, my only beef.5pm, really? REALLY!Im dinging them 2 stars for that.Nice staff though. Excellent business acumen and service! 5pm tho. REALLY.

Ha
Review №33

Michael and Nathaniel are very helpful. They patiently answered all my questions and were incredibly friendly. Upon reserving my unit online, I received both an email confirmation and a phone confirmation from Nathaniel - I appreciated the timely and clear communications. The unit they showed me was clean and ready for me to move my items in.

An
Review №34

Amazing service very friendly, Nathaniel has been so great with helping during the move!

An
Review №35

Great speedy service, the manger nat helps me anytime I need any help. Nice and clean facility

Mi
Review №36

This is a wonderful location... as far as public storage chains go. Nat was incredibly professional and accommodating. He honored the advertised online reservation discount unlike the one of Tully. Dont go to that location. I would not trust them with my items.Thanks guys!

Mi
Review №37

Nicole was extremely helpful. She made my experience fast and easy while she made jokes and laughed with me the whole time. I work recommend renting here

Al
Review №38

Public Storage made it very easy to rent a unit. Storage manager Carmella really cared and explained everything we need to know. I’m very satisfied as a new customer!!!

Mi
Review №39

While its just storage, the service I get here has been pretty great. If you ever see Nathan, hes going to be a great help,as hes very patient and understanding. My only downside is leaving the area when you need to go West instead of East, as depending on the time, you might have trouble getting in that left-most lane, but thats not something I can count against them as it is something that cant be practically fixed.

Je
Review №40

Tanya is a nice lady who works in the office. I came to office with paperwork for transferring my items from the other Public Storage, and I am stuck due to already paying the other Public Storage. If I move them now, I will have to pay both of them by regulation. She gave me a suggestion to move up the date reservation forward to the end of the month then move in, professionally, saving me 1 month of pay. I am grateful for customer service. I prefer her way. Thank you.

Vi
Review №41

I would like to say first of all, Amy is awesome!!! I came into office a few days ago looking into getting a storage unit for my personal items. I wasnt sure on the exact size i needed but Amy was able to help me decide on the best one that fits my needs. She took the time to ask me a few questions that helped her figured out size unit that would be suitable for me. After she narrowed it down she then searched not only her facility but two others that was close. She told me what was available and the prices of each one.After looking at the storage units available i decided to go with a 5x10 with option to upgrade if i decided later that i needed more space. Amy made the transaction so comfortable and easy, with the no pressure attitude. She took her time to explain policy and accessories i may need to help me with the move into the units. I had an awesome experience there thanks to Amy and will be telling all my friends or any one i run across who may need to rent a storage unit.

An
Review №42

Cathy was very knowledgeable and very kind! I had a very fussy 1 year old and despite her screaming, Cathy tried her best to soothe my baby while informing me of my contract. She was also so kind enough to show me 2 units as I was unsure on sizing and didnt mind the cart drive despite a fussy baby and horrible heat yesterday! She was having a rough week, but still put on a smile and still did a fantastic job - great definition of excellent customer service!! You rock Cathy. Would definitely recommend this location as they offer the $1 first month rental for new customers and the comfortability of dropping off or picking up items.

Co
Review №43

I give Nathaniel 10 Stars! He was very helpful in helping me select a storage space best fit my needs. He explain everything to me on guide line /rules. I feel safe and confident this place is secured as I go in and out. His customer service was excellent. I will recommend him and this place.

Wa
Review №44

Rented a storage unit today-- Nat and Rachel were absolutely wonderful! They were courteous, patient, answered all my questions, and made me feel comfortable (no pressure and helped me compare prices). Absolutely top notch service and highly recommended!

Za
Review №45

Fixed my running lights on my pizza trailer! Jose is a gentleman and a scholar! Thanks much for getting me out of a bind and making sure my trailer went down the road safely! Your guys are great!

Ti
Review №46

Nicole is amazing, she is always friendly and funny. The property is very clean and there is cameras around to let you know its safe too. I would highly recommend renting here if you need a storage unit!

La
Review №47

I was helped by Nat, he is very helpful and quick! The facility is nice and clean. Very safe place

Ja
Review №48

We just checked in with Cathy at this location. She was awesome and a great help. We are new to the area and she was great at giving us tips. Super friendly....

Je
Review №49

The manager, Nate, is really friendly and gave fast service. I wanted the 5 by 5, but after seeing it and telling him what I was storing it, he said a 5 by 10 would be best. I viewed one and it does meet my needs better.

Si
Review №50

I rented for only a short period(1 month) but Jesse was such a great help throughout the process. He was formative and made the entire process/time very simple. He was great to advise their best recommended locks. I mean why wouldnt you use the best they can offer? You already took the time to store your important belongings. Adding better security would only give you a better piece of mind knowing your things are safe. Cancelling my storage was just as simple as signing up for one. Great work Jesse! Keep it up!

Li
Review №51

First time at this storage place and it was a very pleasant experience. Cathy was very helpful in helping me navigate through the process. She is awesome!

Ti
Review №52

Cathy, a manager at PS Storage, kindly and completely answered my questions and concerns about renting here. Her pleasant demeanor and sweet efficiency - even on a busy end-of-month day - assured me that my storage needs would more than be fulfilled. I have used many storage facilities over the last two decades. Thank you for having a such a great representative of your company!

Ro
Review №53

Nathaniel was an awesome guy!! He explains EVERYTHING to you! Helps you get everything you need to make your storage experience run smoothly. Thanks again Nathaniel!!

Se
Review №54

Nicole is the best property manager. She is always very friendly and has a smile that brights up the room. I walked in depressed about my life but Nicole made me walk out smiling. Thank you for being there nicole

Da
Review №55

Came in today to get some prices and spoke to Cathy . My God she was so helpful and informative. she knows her job well and is so sweet . thanks Cathy. I am coming to see you when I rent a storage unit

Al
Review №56

Great customer service and overall location and for your storage needs. I was having issues with my contract a day after I moved out but Cathy was very helpful in finding a resolution. Thank you so much for my concern and helping me out! Would definitely come back due to her professionalism!

An
Review №57

The customer service here is outstanding. Nat was very professional and answered every questions I had. In fact today i am signing up for another unit. Just fantastic service. I would highly recommended Public Storage for your storage needs. Just great!

TR
Review №58

Earlier my wife and i stopped by public storage to inquire about a storage unit. We were greeted and helped out by Marie. She was very helpful and nice and was patient about answering all our questions. Great customer service, although we did not end up renting a storage unit

To
Review №59

Great place to rent. Great prices and the place seems to be clean property manager nicole seems really funny and sweet. Rent here

As
Review №60

Cathy was fantastic actually waited for me to come and move in before she could go for lunch. Move in was quick and efficient

Mi
Review №61

Awesome place to be! Nathaniel was super helpful and got me going in and out super quick. Plus rent was super cheap !

To
Review №62

Nicole was great I walked in today only asking about prices but she told me all about the rental process and then she showed me a few different sizes which I am really thankful for I didnt rent yet but when I do I know I will be renting with nicole. Thank you for understanding how hectic this all is for my family. we appreciated you!

Ca
Review №63

The location was very clean. the gentleman that helped us was very friendly and knowledgeable. I would definitely recommend

Ha
Review №64

Thanks Nathaniel for all your help! Super communicative, friendly and helpful during my move out process :) much appreciated!

Le
Review №65

Rachel and Mackey are very helpful and nice. Explain in detail what’s on the contract that I am signing for. Show the unit patiently and answers. 👍

De
Review №66

I was very fortunate to have found such a safe place with such caring personal for storing my things. Thank you to Kim for her patience. Kim was very quick in getting me fitted in a perfect space. I also was given instructions on how to pay on-line. Saves me a trip. Thank you again Kim!

Fr
Review №67

My experience thus far has been excellent. Jesse has been very responsive to requests and was very clear with instructions on access, size of storage required, payment schedule, etc. I like the open access to the outside which makes loading and unloading very easy (no corridors to walk down to access storage area.) I would recommend this facility to others.

Ni
Review №68

Nicole was very sweet and understanding of my situation. I very much appreciate how she took the time to make sure i was ok as a person and didnt just try to get me in and out the door! I highly recommend renting here

Jo
Review №69

Property manager nicole is very sweet and perfect. She always greets me when she sees me at my unit. Safe friendly place to rent i would recommend renting here

An
Review №70

Nathaniel was amazing! We are soooo happy with our experience here compared to other places. Clean, friendly, safe, and accessible. Highly recommend.

Ed
Review №71

I came in to look at a space and was a little hesitant seeing as this is my first time looking at storage units but Nathaniel went out of his way to put me at ease and to make sure I was looking at the right sizes for my stuff. He was very knowledgeable and very personable. When I finalize my move I will definitely be renting at this location.

No
Review №72

Stop by and the manger was very friendly a helpful . He helped us find space that worked for us and a great priced. Will highly recommend coming here . Great service !

Do
Review №73

I got the best service from nath is took care of business for me I know my things will be safe

Mi
Review №74

Great service from Nat !Great customer service.highly recommended

De
Review №75

Nice location for the price. Other Public Storage locations nearby were much more expensive. This location also included the $1 first month offer. The clerk Nat was very helpful. He walked us to the unit and inspected it with us. He is knowledgeable about the property, where the units are and past security threats.

Ca
Review №76

Very organized. Very accommodating. My previous storage facility closed down with very little notice. I was lucky to find Public Storage so close to my home. Kim was especially efficient and helpful through the whole process

Ye
Review №77

Long time customer! Ive rented here a few times over the years and place is always clean. Nat the manager is always friendly! Great customer service

Fe
Review №78

Thank you Nicole and Jennifer you made getting Storage so easy and fun. Great personalities ladies

M
Review №79

Came here to snap up some storage space for my company. Nathaniel was an amazing help! Very communicative, friendly, and overall made the process very smooth. Highly recommended!

Ja
Review №80

Nicole was amazing. Very kind and helpful. I feel very safe storing my things with her!

Mo
Review №81

Looking for a unit for friends Cathy was a huge help . Super knowledgeable, and provided me great service ...Thanks Cathy for making this experience pleasurable.

Se
Review №82

Nat was incredibly helpful and made everything easy and understandable. His honest insight to this location put our minds at ease. Thank you for the warm welcome!

je
Review №83

I have been on this property for almost a year now. friendly and professional staff that will take care of your needs. Ask for Nate, he will get you the best deals

So
Review №84

The property manager was very attentive. He listened to everything I was saying. He found me the best unit for the best price. Good work.

Ma
Review №85

Cathy was really helpful with our moving in process. She made it fast and easy for us to get a storage. She’s very friendly and knowledgeable.

Gi
Review №86

Jennifer helped me find right unit by asking questions and letting me know about her box sale going on right now! Great prices in office i should have bought them here! Awesome job Jennifer!

St
Review №87

Cathy did such a great job breaking everything down and telling me whats best for me. Everywhere is expensive as can be and she agreed me there prices are the best in town. Yes girl!! Recommend this place. Two thumbs waaay up.👍👍👍👍👍👍👍

Jo
Review №88

Cathy was amazing, she is knowledgeable and very helpful. This is my second time using this place services.

Ja
Review №89

Nicole helped me rent a unit. She was very nice and helpful. The place was clean and the office smells good

Ez
Review №90

Nat was great, never had any problem the year I had it

Be
Review №91

Jennifer and Nat have great service thank you guys

To
Review №92

Came here a few days ago looking for a storage space for some of my furniture for college, and I have to say the customer service I received from Nathaniel was excellent. He had an answer to every question/concern and walked me through the process with ease.

Di
Review №93

Long time customer, the service is always great. The manager Nathaniel is all nice and friendly. The grounds are always clean. Would definitely recommend this place for friends and family

Re
Review №94

Nathaniel was super accommodating and friendly. Great customer service. I highly recommend this location to anyone.

Br
Review №95

Great place to rent. Property manager nicole is a delight.

Vi
Review №96

Awesome service by Jeniffer and Cathy at the front desk. Made sure I got the best deal and had clear instructions. Cheers

An
Review №97

Nathaniel was extremely helpful and was really kind after I was late to the location. Highly recommend. Kudos to Nathaniel!

J
Review №98

Nicole was amazing. She was very kind and helpful. When i first got there i was a little nervous because i never had to rent a storage befor but my mother just passed and i would like to store her things to be able to go through them. Nicole greeted me with a smile and made me feel very comfortable! I appreciate the way she made the process fast and easy! Thank you nicole!

Vi
Review №99

Kathy was very awesome today. Icame in and right away she welcomed me with a warm beautiful smile, and she was very helpful I was able to get into my storage area. Then she set me up with exactly what I was looking for and I am 100 percent satisfied with her customer service. I highly recommend this place to anybody that is looking for any type of storage. You will not be displeased.

Wi
Review №100

Jennifer was super friendly and had a wonderful smile that make you wanna smile. I appreciate her driving around to ask people how their day went it makes me feel safe and like they care about their customers. I would highly recommend storing here with jennifer and nicole

Information
23 Photos
100 Comments
4.9 Rating
  • Address:1601 Watson Ct, Milpitas, CA 95035, United States
  • Site:https://publicstorage.com/self-storage-ca-milpitas/355?pid=pslocalsearch
  • Phone:+1 408-620-4499
Categories
  • Self-storage facility
  • Automobile storage facility
  • Boat storage facility
  • Moving supply store
  • RV storage facility
  • Storage facility
Working hours
  • Monday:6AM–5PM
  • Tuesday:6AM–6PM
  • Wednesday:6AM–6PM
  • Thursday:6AM–6PM
  • Friday:6AM–6PM
  • Saturday:6AM–6PM
  • Sunday:6AM–5PM
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