I live in Tennessee, and remotely purchased a new vehicle through Jaguar Mission Viejo. All the staff I worked with was extremely kind and helpful, and never pushy. Most interactions were over text message, which I liked. Nearly all paperwork was done digitally, and the systems used where very polished and easy to use. The dealership was also competitive on pricing and I feel I got a fair deal.

Scott Krause and his team were above and beyond. They’re friendly and super easy to communicate. Would recommend this dealership to anyone. Hands down!

The Jaguar reps are all amazing from my experience. They are always great and fast.

We had just bought our F-Pace and notice the center console plastic was either broken or coming undone. Brennen Jacobson was so extremely easy to work with and made it so easy for us. He was professional and displayed amazing customer service! Really happy with our decision to be Jaquar owners knowing we can count on people like Brennen to help us with any issue that comes up. Thank you

Cesar is an excellent service consultant. Thanks for all your help.

Working with Linda is always great. She goes above and beyond to make sure the customer gets what she needs.She provides such an exceptional service

Linda was very helpful and clearly explained the process. However, it took a long time (9 days) to finish the job which I thought was a long wait altho theres was a day of holiday. Otherwise, I was happy with Linda.

I am new to the Jaguar family of vehicles. My first experience with servicing my pre-owned 2018 F-Pace was filled with professional care from a knowledgeable staff. Mission Viejo Service Advisor, Linda G. and Service Technicians were expeditious with servicing the vehicle and very detailed about the vehicles history. This assessment revealed prepaid servicing still existing on the vehicle. Mission Viejos courteous and detailed staff was in alignment with a very gratifying vehicle. After twenty-six years of owning BMW and Mercedes automobiles, I am satisfied I tried Jaguar.Ken, C.

My 7th Jaguar from this dealership. Always a great experience. I worked with Brian Smith, John Totaro and Jeff Assad on this car. All went as planned and am driving my new 2022 F-type R convertible!

Excellent Customer Service!! So most people usually think getting their car fixed at the Dealership is considered a hassle...that is definitely not the case here! Ive been here a few times for some routine maintenance work and repair and I must say that I am always impressed by the caliber of professional service and courtesy I receive. Kyle Mendoza, one of Service professionals there, is always so responsive, respectful and courteous. He kept me well informed and made it super easy with me. He worked with my 📅 and always went out of his way to accommodate me. The car was always left sparking clean upon return too which is awesome. I would definitely say a huge plus of owning a Jaguar is the excellent Customer Service I always receive here!

My 1st experience with Jaguar was an excellent one! JP was quick to respond to my calls/texts and Jeff and Brian made for a smooth and seamless transaction, we were able to get the deal done quickly! I would confidently recommend Mission Viejo Jaguar and I would personally recommend JP to assist with your purchase as again, he was great to work with. Thanks Mission Viejo TEAM and I’m sure we’ll be doing business again in the future!

Smooth transaction all the way. John Tortaro answered all questions via phone/text and then Robert Sherwood took care of us from pickup at the AMTRAK station to sending us off to a post purchase lunch at Cocos. Also surprised that dealing with “the finance guy” was straight forward, efficient, and painless (sorry I can’t remember his name - John??)

Kevin Mendoza was the best service representative I have ever worked with. He was kind, courteous, explained everything and answered all my questions. He kept me in the loop at all stages and made this experience seamless. My car was beautifully washed and spotless when returned to me exactly when promised. A wonderful experience.

Linda, a service manager is amazing and a shining example of why I decided to buy my F-Type at Mission Viejo Jaguar. She is incredibly nice, an automotive omniscient, and she’s over achieved in every way.Because of Linda, I will only buy cars from your dealership (read: Defender 110).Please give her the positive recognition that she’s earned many times over.

I drove 2 hours today to meet JP at Mission Viejo Jaguar and purchased a Jaguar XF. JP, Pablo in finance and the staff were amazing and it was actually pleasurable to purchase a car from this Dealership and work with these professionals. Thank you to JP and Pablo. I love this car!

I had a great experience at MV Jaguar. I made the appt the day before and when I arrived the next morning the loaner car was ready for me! It took less than 5 minutes to get me checked in. Very professional, friendly and efficient! Car is running great too!

I live in Newport but drive to Mission Viejo for the SERVICE.. Thank you for caring for our family of cars.

Great service! Scott made sure everything was taken care of and suggested additional repairs without pressuring me into them.

Good service and rental car experience! Service advisor Scott Krause was exceptional!

Where to start!? From the beginning to the end, our buying experience was nothing more than AMAZING!!! JP, our salesman was the best! He is the true role model of how every salesman should be! Respectful, courteous, professional, reliable, but most....true to his word! He tried everything to get us the deal we wanted, and handled our purchase with ease! JP and Pablo the Sales Manager made us truly feel like family and welcomed.I would like to thank you for bringing back our faith into car sellers,and know that we will for sure be buying our next vehicle from you again! YOU GUYS ROCK!!!!

This dealer showed true interest in curing the issues I had with my 1 day old F type Jag. Leased from another dealer in the Bay Area who stated “We test drove it and did not have any issues”. Jaguar Mission Viejo put a tech in the car with me so to experience what I experienced. They kept it a week fixing all the interior and exterior rattled. They have my business from now on.

I had the pleasure of working with JP for my Jaguar F Type R purchase. He was very easy to work with and took great care of us. Id visited a few other dealers and Jaguar Mission Viejo quality is by far the best.

This dealerships service department is amazing! Linda by far goes above and beyond to take care of her customers.Keep up the great work!Jeff Valentino

Cesar was my service advisor and he did an amazing job. He kept me posted at all times of the progress of the car and was able to deliver the car at the time he had promised. All repairs were done correctly and accurately.

I contacted Steve Rudken the GM regarding the buy out on my F Pace lease. He set up an appointment for us with Jim. The entire process with Jim was fast and easy. The level of customer service at this location is unparalleled. They treat you like family. I have nothing but good things to say about them, from the manger to the service technicians, they are all the best.

If I buy a car from here, itll be because of Linda in the service department. Ive dealt with others but Linda definitely made it quick, efficient, and trouble free. Her attentiveness and willing to make the service totally seamless was very much appreciated. Need more people like Linda in all departments! Thanks, Linda.

Scott Krause was extremely helpful and thorough in explaining my service options. He was friendly and gave excellent customer service which makes us want to come back to Jaguar Mission Viejo.Plus hes from Illinois, like us! Extra star just for that.

Great customer service was greeted right away.Only knock is I have an iPace when I picked it up it was down 30 miles of charge and hadnt been plugged in. Normally not a big deal but I had a long drive and we needed the AC full blast so I had to wait an additional 20 minutes to have it charge back up to where I felt comfortable doing the drive.

JP was my salesman, everything was smooth and easy. Pablo great made us feel like family. 10/10 experience. Thanks again for everything.

My Service Account Rep, Linda, was such a pleasure to work with regarding my 1994 Jaguar XJS idle problem. The technicians did their best to identify the idle issue, but ultimately this classic Jaguar would have been prohibitively expensive to diagnose and fix. Linda and I decided to not go forward. When I picked up the Jaguar a few hours later, Linda gave me the keys and an invoice for $0.00, and the car was washed and detailed. What a wonderful experience! True Professionals!

I Purchased a car from this dealership from Seattle. I had the worst experience with this dealership.

Jaguar’s intuitive app and in-car alert system let me know it was time for a service. Linda Gemayel of Jaguar Land Rover of Mission Viejo made my experience convenient, fast and friendly. Best part was $0 owed thanks to the Jaguar service agreement.

I worked with Jim M to lease a new F-Pace and the process was as quick and efficient as getting a new car can be. There was no pressure and Jim took his time to help me get everything set up in the car once the paperwork was done. I would highly recommend Jim and Jaguar/Land Rover in Mission Viejo for your next car!

Couldn’t be happier with Jaguar Mission Viejo. Jim was absolutely amazing, he was courteous, very knowledgeable and made sure everything was taken care of! Thank you Jim!

I am reaching out for 3 weeks for my Land Rover discovery sport major rust damage to wheel, metal blocks and the brakes during the repairs at the dealership.I stopped by last twice from San Diego 1 hour drive 1 way, per appointment . Robert Service manager mentioned will be reporting this to Land Rover and let me know the ticket and the repair actions.My wife and I tried to call several times today and left several voice messages. We did not get any update or call back or text replies.Please can you let us know the repair actions as service representative also confirmed last visit, there was no damage to wheels, brakes etc when we dropped off the vehicle for repairs. Why did the wheels, metals and brakes get severe rust within 5 days of repair? Was there any other foul play ? We do not see any tickets when we log in to the Land rover website.Please let us know the actions dealership is taking to fix this issue.We have been patiently following up and reporting this damage for more than 3 weeks for dealership to take ownership for damages. Can dealership stop hiding and step up and take care of things than making me drive every week from San diego . Its a shame.

Great experience! I worked with Scott Krause and addressed several concerns. He was extremely thorough and made sure he addressed everything. All concerns were fixed while being provided a loaner. I appreciate the professionalism and sincerity.

My wife and I had a wonderful experience with Leon, Adam, Rita and the JLR Mission Viejo team! They were professional, courteous, made us feel welcome, and most importantly gave us a fair deal. We will certainly give them our business again when the time comes.

I came in for a scheduled annual service and because Id recieved a letter regarding a recall for overactive cooling fans.When I arrived the man who greeted me questioned if I had an appointment saying lets see if youve got something booked in for today. Then he said I was past my annual service time, I replied the car only has 2105 miles thats well below annual service mileage. Then he checked his papers and said oh with your model and year your first service is after two years. I got the distinct impression he simply did not want to service my car! I had to convince him to provide the software update for the recall, and he said they were so busy it would be at least an additional 40mins to get my car washed. He made me feel like an inconvenience.He also said, dont want to keep you waiting around this boring dealership. I like cars and most of my career has been in the automotive industry, so dealership arent boring to me. Dont make presumptions about your clients!

I am a paraplegic, took my Range Rover in for a recall, they totalled it. They gave me a low ball offer. Just find me a replacement.

JP sold me an awesome Jeep and Im very happy with my new car and the awesome service I received.

JP is the best, honest and reliable sales person I have ever encountered. My husband loves his f-type and we are grateful for the deal and fast service.👌🏻

Excellent dealership service departmentScott Krause is the best service advisor i have ever dealt with.These folks are worth 5 stars

I have been a happy customer of this Jaguar dealership for some time. My sales team of Brian and Robert went out of their way to satisfy our needs and are always available for support. Scott in Service has always been most helpful when service is required. Great dealership!

Service advisor Kyle was courteous, efficient and knowledgeable. He showed me how to navigate some touch screen menus to change/view some characteristics of the car.

Great service experience today. My F-Pace was due for annual service. Drop-off and pick-up were quick and efficient. Loaner car made it easy. Kept me updated on progress. Very happy with the Jaguar Mission Viejo service department!UPDATE: What a difference a good service advisor makes! Ive worked with 3 different service advisors here. Last one was not great, so I reduced my rating down to 4 stars. If you have to go, I can say great things about working with Cesar and Andy. Wont mention the name of the guy I wont work with again.

New client coming to Scott. He went out of his way to fit me in the same day and got my car fixed within the timeframe promised.

Let me be the first to say I HATE car shopping because all the bait and switch hidden fees and typical salespeople shenanigans. Now with that said, I was pleasantly surprised with the overall experience at this dealership. I drove from over a hour away to get to this dealership and it was well worth the drive! The entire staff was courteous and professional. This dealership has earned my business and I will definitely recommend them to friends and family...keep up the good work and thanks!

Kyle Mendoza is an awesome service advisor. He provided updates, was very communicative about the process, and has always exceeded expectations 👌. Every person there, Darcy, Linda, and the rest of the staff were beyond courteous. I very much appreciate the commitment and sense of urgency they bring to the roles. Thank you!

I’ve been going to Mission Viejo Jaguar for 11 years, both for sales and service. Their service advisors and mechanics are professionals. Even with the change in ownership, they still treat their customers with respect and friendliness. This time was the same. The service advisor, Cesar Barrancas, was very knowledgeable and friendly. This is what one expects from a dealership if one of the world’s most venerable automakers.

Absolutely wonderful team. Brian Cameron was a delight to work with. He made the experience easy and efficient. Very impressed with this dealership. Will come back again and recommend to friends and family.

Quick and easy drop off. Very courteous people.

Everyone was professional, knowledgeable, and informative. All my questions we’re answered and I appreciate the kindness.

My service began a bit rough. My husband and I went to look at a Jaguar XE. We started out with a sales rep who left us and went to help someone else without a word. The receptionist (sorry I forgot her name) was absolutely amazing and did everything she could to get us some help. She didnt let up until we got someone. Unfortunately, we had to wait about an hour before we had a salesman. We ended up with John Totaro who turned out to be a blessing in disguise. He was attentive from beginning to end. It got late the first night we test drove the car, so we went back the next day to complete our paperwork.John stuck with us to the end, was attentive, and knowledgeable. Thank you John for the great customer service and for turning my visit to your dealership from total disappointment to a pleasurable one.If youre looking for a vehicle, see John Totaro.

Excellent, efficient service. Thank you

Linda in your service area was the best. She kept me in touch with what was going on with my car. She was helpful, honest, friendly, kind, thoughtful, courteous, and always attentive to her customers. She is a great employee to hold on to. She is one of a kind.

I will just say, there is a Jaguar service center less than 5 miles from my home but I chose to drive 30 plus miles to Jaguar Mission Viejo because of their service, honesty and have you feeling you and your auto will be well taken care of.Service Advisor, Linda G is superb in our knowledge and customer service. I have that dreaded extended warranty outside of Jaguar and she fought tooth and nail to get almost every repair covered under the warranty. Shes amazing.And the facility at Jaguar Mission sets the standards of what a service center should look and feel like. The repair shop has all glass between the shop and customer center where you can see your vehicle at all times if you stay. I felt like I had an office away from my office with everything available to work on my much needed work needs.

Kyle went above and beyond with level of service. On top of it he put me in a brand new 2021 F Pace loaner vehicle and I am now excited to make the transition into a new car. Smart business move!!!

Probably the best car experience of my life. (And I’ve been around the block a few times!) No pressure sales tactics at all. None. It was a very professional experience. Robert Shepherd was completely knowledgeable about the vehicle, and whether we moved to the next step in the process was completely up to me. He really was impressive. And the first offer for my trade in was right on the mark. I did my homework but I didn’t really have to use it. The sales manager Was equally as professional and courteous. The deal was fair and transparent. Highly recommend them!

This is the second time I’ve leased a Land Rover from mission Viejo.Both times it has been a great experience.The ladies at the front greet everyone pleasantly and seek to help .I’ve worked with Robert Shepherd twice. He’s knowledgeable and very good at explaining the different options available. I never felt rushed. He helped make the whole purchase so easy for me.The finance person was also very professional and equipped to make the paperwork a breeze.Most of all. I love Range Rovers. Great cars. Luxury car that fits my life style ! My borzoi fits on the back.I can carry two big hounds without a problem.I can’t say enough about the service at this dealership.Most

Leon Sultan is the one to work with here! reached out to this dealership as I had leased a car from them three years ago. I had a great experience then and was hoping to work with the same person who leased me my first Land Rover only to find out she retired. They connected me with Leon Sultan and he has been fantastic!Im picky and specific and he was patient and worked with me over the course of several months. He was diligent and proactive in communicating with me when the vehicle for my scenario arrived at the dealership. We went though several rounds and he remained engaged and understanding of my needs and wants, never pushing me toward a vehicle just to get a sale. He really approaches this from a relationship perspective and as long as he is where my next vehicle is I will reach out to him. He even shared homemade goodies with me and his colleagues while I was there...wow!I am so thrilled with my purchase which wouldnt have happened if Leon had not been on top of the movement of vehicles.Thank you LRMV for having an amazing team member in Leon!Your very happy client,Shannon

Best experience yet with this dealership. Scott was great.

Melissa Ciminesi is the best. Very professional and understanding. She helped me with my purchase even without me visiting the dealership until taking delivery. I would definitely recommend her to anyone. I will also be a returning customer. Thank you Melissa!

I recently contacted Jaguar/Land Rover Mission Viejo with a concern about my check engine light on my Range Rover and I was fortunate enough to get Kyle on the phone. He was super friendly and helpful. Thanks to Kyle, I was able to get in and have the problem resolved right away. I really appreciated his kindness and help with my situation and will be returning to Kyle with any future needs. Kyle is very customer service oriented and understands the importance of ensuring customer satisfaction.Thank you, Kyle!

Best experience ever with a Dealer service center! Actually had tried to setup a service with a different dealer, but was really made to feel as if my business wasnt important and that they were doing me a huge favor by taking care of my car. From start to finish, Linda was professional, knowledgeable, and made me feel both comfortable and appreciated. She was great at being on my side if that makes sense - they are highly recommended and you can bet that I will purchase my next Jaguar from them!

The team at Mission Viejo Jaguar was amazingly professional. Rocky knows what he’s talking about and gets the deal done with no BS. Pablo in finance is a real pro and gets things signed and out the door with minimal time and hassle. This is the third car that I bought from this location and there will be many more!

Brian Cameron is a top notch sales person, gave us an amazing experience from start to finish. Thoroughly followed through on every detail from beginning to end. I will recommend Brian to all friends and family in the local area. Thank you Brian ! Love our new Jag XE!

Every one at Jaguar Mission Viejo was friendly, professional, and knowlegable. I would rate our overall experience as excellent.

Mission Viejo Land Rover was the 3rd dealership I went to. Mariam greeted me with a smile, helped me get to the car that I was really looking for and she got me the price that I wanted to pay! Not the price they wanted to sell it at! Customers should feel important confident in their purchase without being uncomfortable or pressured and they accomplished that. I’ve been leasing cars for over 35 years and this has been a great experience.One happy customer!Derek

Linda was the best service I have had and I have been to 3 locations. She kept me updated even remembered my schedule to make sure the car was ready. She also helped me move my personal items between cars and the whole process of leaving my car was super fast and all was done on my lunch break! You can’t beat that customer service!

Back door latch failed unexpectedly, causing the door to swing open while driving. Since I couldn’t wait for a scheduled appointment. I had called 2 different dealerships in Orange County, one had a walk-in wait of minimum one week, while the other one, service advisor told me 2-3 weeks !!I called this dealership and got Linda as my car advisor. She was AMAZING! She was able to get my car seen that same day. She handled everything with such great intent to resolve and professionalism. She kept me updated daily and was very thorough and detailed. I would say this was the best customer service I’ve ever received while having my car serviced. (Including having other high line cars prior)

Name is a bit misleading, but all’s well that ends well. Turns out they sell cars, not cats. Was hoping to build a pit of hungry, wild felines to intimidate my enemies. Ended up leaving with a F Pace, which is not as intimidating, but really fun to drive. Good service.

Excellent service. Quick. Efficient

Excellent service as always, special thanks to Cesar!

Caesar is great!

Friendly knowledgeable salesman, no pressure no playing games environment

Ceaser the customer service rep it took really good care of me Im very happy with my service there I will definitely be going back

Linda in service was terrific. Huge turn around at this dealer!! Really trying hard to improve customer service since the ownership change and dealership remodel. We were definitely NOT going to buy Land Rover again (after four of them) but we might change our mind after yesterdays positive experience.

Linda provided exceptional service and she is a great asset to you.

Robert was excellent!!I’ve never had such an enjoyable experience purchasing a new car.Financing was equally great!

Land Rover Mission Viejo went above & beyond to make sure we got a fantastic car while keeping it within our budget. Sales Manager Brian Smith was awesome to work with! Would defiantly recommend my friends & family!Armen was a genuinely nice & knowledgeable sales consultant. Can’t say enough!

Linda in service is great she always gives top notch service. I am having difficulties with the FPace SVR I leased starting Nov 2019 . As soon as I got the car there was some brake noise. At 9153 miles June 2020 I took it in because the noise got louder. It needed new rotors and pads . I waited one month for the parts . I got the vehicle back and it still made noise when going in reverse. I needed service at 14415 oct 29. I mentioned I still had brake noiseAnd now I need rear pads $890 . I regret getting this this car

Had such a great experience. Everyone is so nice and helpful. I came down from LA just to get a car at this location. Would highly recommend

The sales team was amazing! Kurt Houser is not only the best car salesman I have ever encountered but the most knowledgeable. Kudos to all the guys over there. We had a great experience and actually bought two jaguars.

I leased a new Jaguar from Jaguar Land Rover Mission Viejo last weekend. I was very impressed by the service level. Their sales and management teams were exceptional. That was a deciding factor in going with the Jaguar over other vehicles I was considering. Thank you to Maria, my Sales Consultant, Alex, the Sales Manager, and the rest of the Jaguar Land Rover Mission Viejo team. I truly appreciated your courtesy, professionalism and consideration to close a deal. I highly recommend this dealership if you are considering a Jaguar or Land Rover vehicle.

The new Jaguar - Land Rover Service department was very customer friendly, which is an improvement over the old Jaguar ownership service department which had issues.Thank you for being Great!Very happy!John W

I have been going to this dealership for past 5 years. I am generally happy with their service. Usually my car is washed and parked up front ready for pickup. But last couple of times, while I was told the car is ready for pickup, I had to wait around few minutes for the car to get washed and ready...

With my current lease-end approaching on my old Jaguar, I had been dealing with a few brokers and another sales person at another Jaguar dealership trying to negotiate on a new lease. Best decision I made was to place a call to Brian Smith at Jaguar Mission Viejo asking if he can assist. Within 10 minutes on the phone, Brian and I agreed on the terms, I filled out the online application, approved within 5 minutes, and following morning, I picked up my new Jaguar. The transaction was seamless. Maria Moayed was the sales associate that assisted me with the transaction. She was amazing and helpful. Pablo in financing was a wealth of information and a pleasure to work with. I didnt get any pressure from anyone. Best experience yet!!! Thanks to the sales team at Jaguar Mission Viejo.

I don’t write too many reviews but after the amazing service and kindness I received at Land Rover I just had to say thank you. Scott handled my car- I was panicking as gasoline went everywhere due to a fuel line break, but he kept me calm, reassured me and handled everything. He kept me updated, car was done promptly and everyone was very kind. I’ll never leave Land Rover Mission Viejo! See you in February for my new Range Rover Sport!

My back-up camera went gray in my new Velar so I tried going on line and making an appointment at both of the Jaguar Land Rover Service Departments in my area but when I saw my Service Advisor at Jaguar Land Rover Mission Viejo that is where I decided to take my Velar. Linda Gemayel provides exceptional service and great communication so you know when your car will be ready. Of the two dealers and their service departments, Linda is at the one that is furthest from my home and office, but to have her as my Service Advisor is worth the drive.

One of the best car buying experiences I have ever had...Both Brian and Adam took great care of me and were consummate professionals.I would highly recommend this dealership to anyone looking to purchase a Land Rover, Range Rover or Jaguar in the Southern California area!

Dropped car off in the morning for standard service. Car was ready within hours and was washed to perfection. I was contacted 3 times to let me know car was ready. Excellent service and communication. Very impressed!!!

Cesar was great to work with. Was right on task with the time frames. I asked to have a few things checked and he made sure to explain it to me when I picked the car up.He was great.

I stopped in with a quick problem and the service department quickly and efficiently fixed my problem and got me on my way.

Fast and efficient. Great services department

HORRIBLE EXPERIENCE, bought the same car a miramar jag for 600 a month less, they were trying to make 36000 dollars on me and treated me and my wife horribly have been telling everyone i know to stay away at all costs from the terrible dealership

I’m told Land Rover of Mission Viejo has new owners and I have to say it truly shows in every aspect of the dealership. My service issue was quickly and properly attended to by several specialists and I couldn’t be happier. During my visit to the shop to drop off my vehicle I was introduced to several of the new sales team as well and I must say they were all attentive, extremely pleasant and knowledgeable. I’ll certainly be seeing them again shortly to select my next vehicle when my lease is up.

Very nice experience, everybody is helpful and help me to get in a new Jaguar . Brian worked hard and was wonderful! Thank you again!

I bought my Range Rover from Robert Shepherd. Robert was very knowledgeable, helpful, professional and goes out of his way to make sure we were satisfied with the car. We were looking for the car for a while but the time we pulled over to Mission Viejo Robert took us in and we left with our lovely car. He is an asset for the company. As a matter of facts we are now looking for the second car and we hope Robert will be able to find our car again. Thank you again Robert for assisting us for the purchase.

Working with Maria has been absolutely amazing and easy. She is so kind, professional and extremely fast on getting everything done and back to you.I am so happy with my Range Rover purchase, and so glad i went to this dealership.You guys are the best, i will always use you!

Mission Viejo Jaguar & Land River has done a huge turn around with their service. Far and away better than it was 8 months ago. I’m sure it has something to do with the new ownership and management. Super happy taking my Range Rover there for service now!!!