After being scoffed at and made to feel as though I needed to be rude, I will likely not shop here again. At least they had the guitar strings I was looking for.

Sad to see this staple go!

Been in a couple of times to browse and for quick items you need reoccurring (e.g. strings, reeds etc). Always try to cheat me.... always over priced... always condescending. Staff was often above helping the beginner. Only wish we had closer options. Ill pass from now on and plan a little better for my musical needs.

For such a small town local business they have a good selection. Offering affordable prices for the locals and incoming collage kids atending UOI. They have a wide variety of instruments to choose from and even offer rentals, sound equipment, as well as good service.

They cleaned my Saxophone and did a awesome job. Also had nice staff

I decided not to do the work on my instrument and went to pick it up. When I arrived, they said they already did part of the work. They said cost for me would be less than they originally thought because the fix was easy. Since the labor costs were less, I decided to go ahead and leave the instrument and have them do the rest of the work. After all the work was complete, I went to pick up the instrument and they said that the price was not going to be reduced like they had originally said. Sad thing is that one of the employees was there knew about the reduced price. He did not back me up. Sad. Otherwise the work was fine.

Rented an instrument from them for several months and was set up with automatic payment. Due to illness I was unable to return the instrument prior to the renewal charge. I called the day of the renewal to see if I could get the charge voided if I brought the instrument in that day or simply be reimbursed at a prorated amount (e.g. pay for the extra day that I had the instrument instead an entire month). I was told rather bluntly that I was already charged and to keep it for another month. This is somewhat understandable, however, this is not how you win over a customer. Theyve lost any further business from myself and those that I can share my experience with.

Brought my childhood guitar into keeney bros due to financial hardship, they originally offered $400 to buy it, ($900 guitar) and I told them I would go home and think about it. I mentioned I was only selling because my utilities would be shut off later that day if I didnt come up with money. I made the mistake of telling keeney bros I owed $300 to the utilities company. I returned a few hours later they dropped their offer to $300 because they basically knew I couldnt refuse. I returned one year later after getting on my feet financially to politely ask if they still had it, to which the associate responded Im not curating a museum, man and attempted to pitch a new guitar despite the fact I told him I was only returning to inquire about my old guitar for deep sentimental reasons. Very disappointed with my experience at this store.

Not the best selection of rental instruments but very knowledgeable staff.

I ordered a full blown hollow body jazz box through them.

Ive bought a few instruments here. They are very knowledgeable and friendly.

I love this music store! Best one in the Palouse.

The employees here are incredibly helpful and their quality is superb.

The staff are very knowledgeable and helpful. My teenage son said he loved the experience.

The sales staff is comprised of real musians. They know what the sell and can speak intelligently about their products.

Great people, instruments, repairs. Guitars, ukuleles, amps and much more!

Awesome help on getting info about my instrument

Nice selection. Got myself a Merlin!!

Staff knowledgeable and helpfull.

Very professional