The first time that I came here it was great. The last two times have been horrible. The most recent time is where I researched the deals and went to move my kids phone over. The admittedly inexperienced worker ported my childs number over before telling us that we had to purchase a more expensive plan. Nowhere did the signs make this requirement. It was also not on the website when I researched it. We decided to cancel, but it was too late, she already ported it over. To make matters worse, she didnt care to wear a mask despite the Governors Orders and thier sign that says that masks are required because they care about our health. Her porting over the line caused all sorts of headaches getting it ported back and we havent been able to yet. I called several times to get the information and no one answered, so I drove back in to find a sign that said back in 30. We waited for almost an hour and had to leave. This is completely unacceptable.

OVERVIEW - 4.0Came here to upgrade my wifes phone, being as the older one had cracked, and she was due for an upgrade.LOCATION - 4This location is along State Street, but so easy to miss if youre not careful. Kind of misleading with their sign along the building facing the street, when in reality it is located inside a strip mall.PRICE - 4We paid a reasonable price for a brand new phone (iPhone 6s) I think the current newest model available is the iPhone 7. My wifes phone is set up on a plan for to call internationally for ten bucks a month on top the current billing, which isnt bad, but I think shes grandfathered into that plan...PRODUCT/SERVICE - 3I have a bit of a complaint in this category. It took a while to setup the plan, which I understand, but in the end the poor guy set up my wife with a whole new phone number, and she had two active lines her old number and new number. We called and addressed concern, he said hed have it fixed, 24 hours still the same issue, it was only after calling in again a different employee was able to remotely fix it.POINTERS/PERKS - 4Come in when the building is vacant, if there are other customers, itll take forever. Especially if the customer is social. (which was our unfortunate case). The employees typically look out for their customers best interest.EMPLOYEES - 5The guy that setup my wifes phone was rather polite. A plus was he is bilingual. I just felt that he didnt know entirely what he was doing. That being said, granted now days some phones seem to be so complex, that I dont know if Id be able to do better.

I went into this location to buy a new phone and Lucy helped me out. She was great! Super friendly, professional, and helpful! I really enjoyed working with her, she even stayed extra to be able to make sure my phone was activated correctly and working fine. She should get a raise. 😊

These guys are awesome!!! Tony and Jesus are very helpful and friendly. Thanks guys!!

This store is truly garbage. Ive had the unfortunate experience of having to try and use this store several times and the customer service was atrocious. The first time I went in was when I was looking to switch to boost and the guy was in there with several of his friends taking about his sexual exploits from the night before in Spanish. I was in there with my daughter who was 13 at the time I guess because we look white he thought we wouldnt understand if they were talking in Spanish news flash. I may look like my white dad but my mother is Mexican and my daughter and I are both fluent Spanish speakers. We left immediately. I called later to complain turns out he was the manager at the time. The second time I went in by myself this time and he lied so bad about the phone I was looking to buy and its capabilities. Luckily I had already done my research so I knew what he was saying wasnt legit. Today I came in to try and pay my bill Google says there open 10am to 3pm Sundays the sign in the door says the same. I got here at 10:45am and waited until 11:30am no one has shown up. Dont waste your time here there are dozens more boost stores in the valley I have been to that have much friendly and knowledgeable staff that actually Maintain proper professionalism and are opened the hours listed as advertised!*****Updated*****4/1/19I received a response from Randy today about my review. Thank you for getting back to me promptly but your poor attempt to do nothing but discredit my experiences and concertc only further drives my point home. Of course I have the right store Im not senial I have not mixed up your store with another you are on State Street just south of get some funds and ammo sandwiched between the Thai restaurant and the laundry mat. I dont take the things I said lightly and you shouldnt either. I didnt end up buying my phones from your store because of the poor costumer service I received. The only reason I was even returning to your store at all is because you were the only one listed as open in my area. You also need to have another look at your point of sale system mate because I have paid my bill at one of your other locations. I was serviced by Jovana who was a true delight and a wonderful example of costumer service. I dont know what your paying her but it should be more!!!

We were there for about an hour switching over to Boost, but the clerk was also helping another person while helping us and she did an amazing job at multitasking and keeping us updated. So time flew by.

Paulette did a great job. Thank u so much for your help. I really recommend this place. 👍👍👍

Such a wonderful customer service! I went to do my bill payment and Paulette helped me with other questions that I had regard my plan. Thanks so much for the help.

Vanessa was really helpful today.She helped me and my wife to buy a great family plan today.Highly recommend the store.

Quality of service good. Length of time if service, not so good. However, Coronavirus 19 influences everything, these days.

I have not been impressed with their service. I ordered Wish merchandise and was supposed to pick it up here. I drove about half an hour to get there and then they were closed even though their phone system, website times, and store window times all said they were supposed to be open. I also had called 3 times prior during times they were supposed to be open. Nobody answered the phone and even after leaving a message for them, nobody got back to me. I have no idea how their phones are, but I thought this was unprofessional and I was not particularly impressed.

I love this store, Vanessas excellent service. It solved my problem very quickly. 100% recommended

Best service for the price! I got 4 lines for $100! I will definitely go back with Paulette, such a nice girl and by the way she speaks Spanish too!

Loved the store! Great deals.Vanessa was very helpful and nice.

100% recommended this store. Vanessa sold me a phone this morning and her attention was spectacular.

Paulette helped me set up my new phone and i love it. Great experience.

This location has great service, Paulette help me with what I needed. Thanks for the great service

Best service for the price. For 5 lines I was paying close to 300 a month. Havent had any problem with the service and the bill is consistently the same. Cant beat that. I highly recommend it. And I have traveled on the west coast and always had service .

One time they give me a free month of service because I had my phone turned off for a while pretty cool

Wow! I walked into this store, already having a phone but wanting an upgrade. I told the salesman that I wanted a specific phone, only because my brother, a computer programmer sent me in to purchase this specific type as it would be able to perform they way I needed a phone to be used. I was directed to a much better phone, ironically for $300.00 more than the one that I was looking at. I then asked if this other phone would be able to have enough memory to hold all my photos, videos, programs Id already paid for in addition to the social media ones that were installed on my current phone. I was assured that if I bought a memory card, I could choose the amount of memory I wanted or needed in order to do that. Needless to say, he was a salesman in the truest sense.Id only had the phone less than 30 days when it began to not work properly. When I returned to the store where Id bought it, I was then told that they dont give refunds, nor do they apply a credit towards another phone. They only recourse I had was to send my phone into the company that made it, for repair. So I packaged up the phone and sent it away. The salesman was more that anxious to sell me a phone to use as a loaner, knowing this was my only means of communication and that I relied on my phone as Im disabled.When I tried to use this used loaner phone, it didnt even work! I tried making a call, it would connect, and after 10 or so seconds, it would disconnect me! It was a no frills phone, so I didnt have any way to connect to my email, take pictures, access my old text messages, ect. I was furious by the time my old phone arrived back to me 3 weeks later.My phone came back to me without anything on it. All my contacts, texts, pictures and video not to mention many applications Id already paid for and downloaded. They hadnt even warned me this would happen and it caused me great expense, time and patients to even half-way correct.I wasnt even an hour away from the Boost Mobile store when it became apparent to me that the phone was still broken, so I returned to the store and demanded to be credited or given back the money for that piece of LG junk I was sold. I was again told this wasnt policy.I finally ended up going to a different Boost Mobile supported store. There they at least were able to assist me in getting my missing articles put back on my phone.Problem still remains, the salesman told me if I purchased a memory card, it would hold that much memory. Wrong! The phone had a maximum memory of 8G internal and 12 External memory, no matter how big of storage card I bought. Ive been prompted to download updates, even the ones that make this junk phone work, but due to absolutely no memory, my phone doesnt work. The place that sold me the phone are liars, the company that made the phone cant even fix it.Id never shop here again!

Paulette is definitely the best! She gave me a great promo for galaxy a10e

I had boost for a while now ..been to different stores. But this one takes the cake the costumer service is really on point. Specially the hot girl with the baby Vannesa i think is her name ..she really strives to help you out in any concern or problem you may have i live far from this store but for sure be taking my business here...if youre looking for good costumer service and getting in boost i really suggest you go here and specily look for vanessas help......

This was the first time I went to boost mobile and there was paulette giving me promotions with really good price that I can afford.

Vanessa was so nice. He was a good helper

Not really reliable if you have a order shipped to them to be picked up in person. ... But very nice ladys

Show up at the store today around 4:18 and theres no. On the door stating they will be back at 4:20 of course at 4:30 no ones back didnt show up until 30 minutes later not awake keep your customers one of the reasons why I will be going to your competition Im tired of shity customer service from your company

5 starts to paulette, even thought I didn’t buy anything, she helped me with a problem my phone hadGood luck paulette

Vanessa attended me very well these days and it was excellent

Thanks paulette for my stylo 5! Great service

Hi, Im super glad with you guys for having paulette with you!!! She sold me a A10e and accessories for a great price, you better go with her every time :) :)

Vanessa was there loved her customer service was excellent thanks

Thanks paulette for giving me the great stylo 5 and set it up for me

First I’m super happy you guys have stuff for galaxy j7 cause I have been looking for them in a while..... thanks paulette for your attention and the discount

Paulette is so nice, she gave two phone for just one

I have been a customer for 6 or 7 years now and just love the store. Luis the manager is not just my phone guy but a friend. Its the best customer service in the valley; but more than that, I get treated like family. I wont go anywhere else.

We had the greatest customer service. There is not another store we would go to. We had a lot of questions which were answered and we left with two new phones and going to sign up on the family plan due to such great service. Thank you.

I really like paulette, she is nice and helpful.

I found a girl who waa very friendly and helpful.Paulette

Avoid at all costs, just go to the official boost website and order your phone to save the hassle. This company/store will try to get every penny they can. Activation must be the commission. I was just trying to purchase a phone and bring it home to activate later as Im already a boost customer. Luis claimed he was the manager but his customer service skills were very poor for one. Was treated like I was dumb. Evolution wireless just lost out on a four year customer. Will continue with boost, but I will not buy a phone or accessory from you guys ever again.

Great customer service great promosBuy your accessories when you buy the phone so paulette can give you a discount like she did to me, I got the iPhone 6s Plus and phone case with the screen protector

I love Boost Mobile. Decent prices on phones and very good customer service.

Ive been a customer for awhile now, and I dont plan on going anywhere else. Reason being, I was having problems with my phone and Luis Castro fixed everything. No question asked, without any hassle, and very polite. Its employees like him that makes customers stick around. Thank you...

There is a guy that works at your store in Murray Utah by the name luisea that is the smartest man i have ever seen that knows so much about phones. He is polite and very knowledgeable. You should give the man a raise. He is at store #1 on 6657 S State in Murray.

Always help me when in need with great customer service.

I was there and i found Paulette, a nice girl.

I walked into this store already having a phone but without a phone case... so guess what! I got a combo deal, screen protector and phone. Thanks Paulette

Vanessa was very helpful and professional.

Always the best deals, great service with friendly staff

Thank you Alex! Great customer service like always & great deals! Thank you Boost mobile for having Alex on the job!

Wonderful assistance will use this store always!!!

Luis castro is one of the best customer service reps that i have seen at any locations. He is the reason we stay with Boost

Easy an fast

I came to the store during supposed open hours and am still waiting for someone to get here to pay my bill. This is ridiculous!

Luis is always great with customer service. Helpful and friendly.

Helpful

The guys here were great! I told them what I needed in a phone and thats exactly what I got!

Great people and the best plans and pricing!

Good group of guys working here and they arent over priced at all

Great service there

No other place to go ** TOP NOTCH

AWESOME

Great customer service

Sometimes, life is really strange.

Solid if unspectacular...

Did it thanks

Very friendly the person who attends and especially in my language.

I really like how she takes care of me Vanessa is super cool and friendly. Thanks

Very good customer service, I loved the attention and very good help that I got from Miss Vanessa attended me excellent with a very good mood, helped me with all my doubts and I was fascinated :)

Today Vanessa fixed my phone and it was very good, her attention was good and kind. I would go back to that shop whenever and always that girl attends to me.

Excellent service!! I loved the attention of Paulette, super friendly, attentive and have good prices, they know how to advise on what you are looking for .. I recommend it especially because if you need they attend you in Spanish.

Excellent customer service I recommend them are people who do not help you like other stores that only make you angry but these guys are cool if it helps you

Excellent service, thank you very much for your help Vanessa 👏🏼👍

These couple of days Mrs. Vanessa was very helpful

Mug good attention of Vanessa. It was very helpful

Stop by this store and this girl managed to solve my problem very grateful for your patience very quickly and in a super efficient way and I will be back soon I will always recommend you 👍Bravoooo

Your help was very supportive for me, thanks Vanessa.

I come from Colombia and I decided to have service with boost mobile, Paulette helped me make the change and in addition I was very patient since my cell phone was with the Colombian network! I recommend it 😊😊😊

Yesterday I made a payment in this town, I received very good attention from paulette

Excellent service from Paulette.