I waited almost no time; I know people worry about that ;)The rep Jordan was 100% delightful. Super insightful, knowledgeable, personable and I felt like he was looking out for us, not just doing his job.He really needs a shoutout from his supervisor with whatever internal rewards system these guys have :)Perfect service trip, 10/10-from a really tired RN :)

AT&T is lucky to still have my business after this week, but that is my problem to keep dealing with. After I went way too far to receive a deal that they are advertising on their website for 5G mobile hotspot, my hotspot was still not receiving 5G (the deal was not available in my home town so I had to buy it while traveling). I went back into this store to see my options and request reimbursement for my lost time and service. My sales rep Erwin was very professional and pleasant to work with. However, when it came to asking the assistant manager Tyler (2:45pm on 10/26/21) about how I might be reimbursed, he responded with zero concern and a single option of providing credit towards my next bill if I came to pay it at their store (which isnt an option because I dont live here). Although I did not keep my cool as best as I usually do, the extreme unprofessionalism I received in return from this AT&t representative was unacceptable and so uncalled for that I immediately understood he had no intentions of helping me so I got up and left. Beyond an arrogant demeanor, when I accidentally expressed myself with a curse word, this assistant manager returned the curse word at me with an inappropriate correction of my frustrations. He was not apologizing or trying to de-escalate the situation at all, he was only holding to his attitude. Thankfully for me, I will never be returning to this store again. AT&T customer service was able to help me escalate this complaint and their prepaid tech support was happy to quickly fix my 5G issues.Edit 1: I wanted to clarify that the reimbursement I was requesting was to (at least) cover the $15 activation fee that I didnt contest up front because I just wanted to get my 5G Hotspot up and running. After not receiving that 5G service from activation, I was hoping to receive the reimbursement in the form of credit so that I could use it how I deemed fit, but still within AT&Ts store. However, this obviously wasnt an option.

Service was extraordinary. I switched over from another carrier recently and have had nothing but good service at this location. Romo & Tyler were amazing and took care of all my needs. Will definitely be back to work with them whenever I need help on my account. Thank you fellas!

This store has been super helpful. The associates have always been nice and prompt. I would recommend visiting this AT&T store.

Room and Tyler were incredibly knowable and provided us with phenomenal customer service. I am so happy with my experience and will recommend this store to all of my friends!! Awesome job guys!!

Cesar was very helpful. He helped me both last night and today when I had questions and issues. Cesar at the fashion place location has been very helpful helping make sure I got my mistake cleared up.

The young man who helped Me today to get my son’s new iPhone 13 Pro and help me with pop sockets and help me with the case and everything was just amazing that so you should get a lot of credit for doing a great job that I’m very happy with the store

This particular store is the best Ive ever been in. I wasnt sure about using at&t over t-mobile and the second I walked in this store it was obvious I made the right choice. A sweet as pie, knowledgeable staff member opened the door for me, greeted me with a smile and sat me down immediately. I had phone service in less than 10 minutes! I walked in that store tired and dirty and poor and I was treated like a 5 star guest. That is rare. Im so sick of really poor customer service especially when it comes to all things wireless so this experience was a treat. I highly recommend this store.

I was visiting Salt Lake City, but I’m living in Jackson Wyoming, and the costumer service is in another level. It’s excellent. I’m very satisfied to visit this store. Cesar overpass my expectations, so friendly and helpful. I got the best of AT&T in this location. I really recommend this guy and this store. Thank you, so much for your help and service.

The associates at AT&T were amazing and were able to help us fix our Target issue. I will definitely be with AT&T for life

Been to this store multiple times. It is a corporate store. Previously had excellent service but this time upgrading to a 12 they sent me out the door without a 5G sim card ... and told me that the online activation would be easy peasy. What happened was when I tried the ATT online activation it canceled the service on my old phone without activating my new phone due to the missing and needed SIM card. After more than 24 hours of no service I went to an authorized ATT dealer and the fellow told me what the corporate store screwed up and fixed me up for free with a coupon and an appropriate SIM card. Hey, ATT, if you are listening you OWE me a credit for the 24+ hours without service that I was still billed for! Make that at least double that for the inconvenience in missing work and fuel cost to make it right. I no longer recommend this store .... horrible customer service. Will never visit again.

Wonderful experience!! Tyler was incredible helping us with everything. Thank you so much!!

Great guy, great service, answered all my dumb questions no prob

What a wonderful experience today :) 5 star ! Romon helped us so well . And we walked out happy with a new phone

Angel had been the best help to us! Love the store too! Clean, huge, lots of offerings for accessories and devices. The best though is the service!

Great customer service ! Very friendly. Provided all the information I needed to understand my plan and the promotions that were available. Definitely recommend !

After spending two hours on the phone with customer service we decided to walk into the store to seek assistance. Ian at the Fashion Place location did an amazing job jumping in assisting us. When we walked in and told him our issue, Ian informed us that he couldnt change the account that it had to be done by customer service. But, he didnt hesitate to sit down with us and personally called customer service with us and walked them through what needed to be done! Im so grateful for his patience and willingness to take the time to sit on the phone with customer service with us.

Words cannot express how grateful I am for Angel. I had a less than enjoyable experience at a different at&t store that left me with a nonworking phone and a lot of frustration. Angel greeted me with a friendly face and a willingness to listen. I left his store with a new working iPhone without any issues. He patiently listened to the issue I was having with my phone and ended up starting from scratch to fix my problem. I am incredibly grateful for Angel and the awesome customer service I received today.

Brian was extremely patient. His knowledge and experience helped solve my issues. Thanks for taking the time to make sure all my questions were answered. Thanks for saving me $$. Plus, there was NO wait time. I was helped before the entry door closed behind me. The best.

They were extremely friendly and helpful! Helped me find a good deal and seemed to actually care!

Sam helped me out so much super good at helping costemers. Made everything easy with everything done... Thanks sam

Sam and Freddie went above and beyond! Thank you both for your honesty and patient assistance today! I will only be coming to the Fashion Place ATT&T store from now on, and would absolutely highly recommend you both to anyone. Thanks again!

Sam was great fast, knowledgeable super awesome thank you!!

Chase was awesome.Great product knowledge and provided amazing service!!!

I was given misinformation about a promotion that led me to purchasing a phone at a higher cost than I was expecting. When I stormed into this att store (as it was conveniently located) to try to reconcile my order, Andrea graciously worked with me to find a solution. She agreed to help me even though I made my original purchase at a different location (because I couldn’t remember which one) because she actually believes in helping customers. It’s nice to know that good people still exist in the customer service industry and I would 100% recommend this store for any future att needs.

Had a great experience here with Andrea and Angel. Made it very easy to switch 3 devices from Verizon. Was recommended to come to this location from a friend and I will recommend it to others also.

Ian was fabulous and so helpful. He saved me so much time having to call in and get helpOver the phone.His co-worker Andrea was also so helpful and this is the best customer service that I have ever had!!!!!!!I would recommend talking toEither one of them if you come in to the store at Fashion Place mall.

This store is awesome! I did not purchase my phone at this location but they spent 2 hours helping me set up all my phones and fixing any issues I had. I will definitely come here first the next time we need phones these guys are great. Raymond and Brian especially! Make this store your first pick!

Cesar is great. I live in West Jordan right by Jordan Landing. We have 4 phone on our plan. Sons phone stopped working after 3 yrs. we knew it was time for a new phone. Visited Jordan Landing store and lasted 5 minutes. Pushy, rude and then dismissive. Drove a few miles down the road to meet Cesar. He was knowledgeable, casual and friendly. Found my son a phone at a great price. Took my daughter in last week and again Cesar took great care of us. Great guy.

Angel and Andrea were awesome! We had a complex situation that took a lot of time. They were very patient and knowledgeable to work with! Thank You..everyone is happy!!

Best ATT in store experience! Briana was extremely helpful and patient with us trying to figure out what plan we wanted! We have gone to retail stores and have come out not feeling the best about the experience. HIGHLY recommend going to the Murray store and working with Briana!

Brianna was amazing!!! She took a lot of time to mop up the huge mess that was made at a Target Store!!!

Love this location, Briana was very helpful and the transaction went quick n smooth. Plenty of sale reps available as soon as you walk in the door. Thanks for being so efficient!!

Thank you for the great service and showing me how to get things set up. Allen helped me with everything I needed and even look for every possible way to help save me money and maximize the service I use.

Best experience in customer service 👌, deligente and professional employees, ANDREA AND BRIANA, took ownership of my problem it was resolved in just couple minutes, and all I can say they have a customer for life.Kudos and hope the best in their carrier with ATT, I really appreciate it.

All the workers here are amazing they’re so friendly! I highly recommend this store it’s one of the best At&t stores I’ve found they actually HELP ! the manager is really helpful & Angel is also really helpful we had problems with our SIM cards & our account & they exchanged them for us & made sure we left the store satisfied ! 😊

Angel was the BEST help!! Such a nice worker and made me so happy with my outcome! Came into the store upset with my order canceling and left with something so much BETTER!! Thank you ANGEL!!

Cesar is amazing. He helped me upgrade my sons phone with ease.

Raymond Mendoza and his staff were really great to work with! I came in with a problem from a promotion I had when I upgraded my phone with Best Buys AT&T carrier service. He listened to what I had to say and took the time to research it all. Even though the promotion that Best Buy offered didnt seem to match anything he could find for AT&T he was still able to help me out. I honestly really appreciate all his help! Raymond and his staff were kind and really showed that the care about me as a customer. Thanks again!

Angel helped us to get the best deal. Nicest and most helpful!

After a month of getting the runaround from AT&T over the phone, we finally called our local AT&T store for help fulfilling an order we made online at the beginning of May. Dan L. was amazingly helpful, friendly, and empathetic to our situation. After 36 hours, he has solved our problem, had an employee go to another store to pick up one of our watches, and quickly helped us get checked out at the store when we were able to come by. Although I am extremely dissatisfied with our 611 experiences, Dan L. made our overall experience worthwhile. We highly recommend Dan L. at the Fashion Place Mall AT&T store.

We canceled our phones after 1 week. Immediately we had issues. We changed over 2 lines. One phone number was not ported when we left and they said it was. My calls and messages were going to both phones. Sometimes one sometimes the other. I missed a clients call for work this isnhow I found out. They immediately sold out needs to a 3rd party as if it wasnt expensive enough already for their service. I went from having a good number to spam. They lied about coverage. When we returned the phones they they didnt cancel them correctly so we were billed 2,000. Worst experience with getting phones. If there was less than 1 star I would give them that.To add to your response: we also just received a 2,000 bill in the mail because whoever did the return didnt return it as buyers remorse so we were charged for the phones we brought back. We would come back in but weve spent 2 days there already of or time and thats more valuable. Return the restocking fee. Plus you the manager did come out and wouldnt do anything to help us so Im sorry your responding here but in person there was no help. Heres my account number to return our restocking fee. 287301547274

Excellent service as always. I have been visiting this store regularly for over ten years for our business account and I have enjoyed interacting with everyone there. Brian has always been awesome to work with.

Start was great to deal with

Best service I have ever had from at&t way above normal!!

Briana helped me get a new phone and transfer all my information. I will be coming here next time.

The service was great Freddie and Andrea were wonderful to work with and sip helpful! Helped me to get the best deal

Everything was great super easy beside the fact they lied about when I would receive my phone. They told me a week to maybe two at the most. Come to find out I will not see it until December 14th! It would be ok had they not lied about when I would receive my phone.

John was extremely helpful. He worked tirelessly for two days to get my phone up and running. He was friendly and kind throughout the process, highly recommend!

Briana was really good at her job. And really techy.

Briana was excellent! And help me move my stuff over.

Great customer service and no wait. Very personal and professional salesman.

John the store manager was awesome!! He totally saved the day. He was helpful and nice and apologized for mistakes made at another store. He completely restored my faith in AT&T.

Went in and got help from Brian. He did an amazing job. He helped me quick and got me an iPhone 11 for an amazing price along with a iPhone 8 Plus. I’m def going back to get cable as well!! Thanks Brian for getting us help ASAP

Dan & Lauren were so helpful. They were very knowledgeable and helped us set up an account, figure out the best plans, and choose new phones in less than an hour. Very courteous and efficient.

Helped me resolve an issue when apple & the dealer store I bought the phone from wouldn’t. Great customer service

I’m so glad I came to this store today! I needed to change over to my own plan and Raymond couldn’t have been more helpful. Friendly, informative and help me find the fit for my needs. I would highly recommend this store for any cell need.

Briana was amazing! Every time I go into this store, everyone is always super nice and helpful.

John was really helpful, would highly recommend talking to him when you come in!!

Jordon is super helpful and personal. Thank you for your help and making things easy to understand.

Raymond was excellent, professional and very friendly. He helped me out and had great communication, overall I had a great experience in the atat store because of his positive vibes.

Great place, staffs were nice and helpful! The girl that helped me was 10/10 great service! I recommend this place!

Had a great experience getting the whole family new phones. Cesar was awesome - knowledgeable and friendly.

Jordon helped me out and did and awesome job. Ask for Jordon when visiting the Murray AT&T store at fashion place.

LJ has been professional kind and patient with me at AT&T. Great employee and knowledgeable.Thank you LJ

Lauren was GREAT to work with. We got 2 smart watches & they were great at helping us get it all taken care of. They were having trouble with the sim cards, but she always kept us up to date on what was going on & she kept apologizing it took so long. They were super patient with our 4 yr old that was with us as well. I like this store above all other AT&T stores. All other stores dont have the level of customer service this store has. Its a jaunt for us to come to this store, but we will pick this store above all other.

This is a really good AT&T store. I came in just after it opened up in the morning and was attended to very quickly by a polite worker at the store. I appreciate how he didnt try to haggle with me to get a more expensive phone or something that I didnt want. He work with me in a very kind way, attended to my specific needs to get a new phone and got me in and out in a very quick fashion. I would highly recommend this store and all their employees are very knowledgeable and work with you in getting what you want in a very kind way. I would definitely come back here as well.

Rob was fantastic! Patient and determined working through some issues with getting my new tablet set up.Biggest thing: when his store didn’t have the tablet I needed in stock, he put my needs above his commission and sent me to another location to get what I needed right away.6/5 stars. Will be back for more help as our business grows, will always ask for Rob.

Quite similar to a shady used car dealership. Need help? Expect to be lied to for the sake of adding services you don’t need to your contract. Buyer beware!

Brian was awesome in helping us figure out how to process an upgrade and move some lines. He was patient and thorough. My wife and I have been told In the past that what we were trying to do couldn’t be done....Brian proved that it could and explained everything.

Briana wasreat go see her

The store manager was very friendly and helpful!! he answered all of my questions and was super fast at getting my new phone connected, etc. i recommend this store. :)

Set up Apple Watch and got a huge medical discount on my bill. Super happy with ATT. John was 👍🏼.

Waited 40 minutes to speaks: walked in & no one approached me, I had to look for someone with a tablet to put me on the list. All I need is a SIM card! As I sat down ppl that arrived after me were being approached and taken care of. Well, this is definitely the last time I come to this location. West Jordan is the place, they help you right away and acknowledge your presence.

My experience was awesome Briana took care of me and answered all my questions.

BRIANA AND ANGEL WAS SO NICE AND THE STORE WAS NICELY CLEANED. I WAS TREATED FAIR. I WILL BE COMING HERE MORE.

Awesome atmosphere, great customer service 👍!!!

Awesome people to work with happy to answer all questions and gave me the best..

Briana was awesome she helped me transfer all my stuff!

Great workers helped me out fast helped me with all I needed fully recommend

Allen helped me out and was knowledgeable about what I needed to know, awesome place!

Jordon is very helpful!...Excellent customer service 😊

This is my first experience with AT&T and the best service you can expect. What I can briefly say is, they are here to help people than just sell your phones. I don’t know anyone who may have had to discuss problems I have had to resolve. Thanks to Sam &Dan. I will be back here soon again.

Great job. Helped me figure out my bills and make sure things were the way they were suppose to be.

I came in with a defective product, and Nicole took such good care of me! She was understanding and went out of her way to help. Highly recommend

Raymond and Allen were great at resolving my issue!

The staff was really helpful and the conversation was litty 🔥🔥😆

John the MANAGER ANDDDDD.. Angel are the shizzzz 🖤🖤🤷🏽‍♀️🤷🏽‍♀️

This is the only At&t store to go to. The staff hear is awesome. Thanks for your help John.

Bad customer service, will lie to your face and run you in circles to avoid taking accountability for their own mistakes or to solve a simple problem . wish I never wasted my time, ive had to come in multiple times with no actual resolution

John was literally a life saver helping me with my phone port problems!!

Tommy was great! Super helpful and walked us through everything he was doing. Great service!

Been with AT&T since 1998. I did try another carrier for 6 months but ended up going to this store to bring my business back over to AT&T. The sales rep was great to work with and very flexible to present solutions based on my needs. Proposed new solutions that I didn’t know they offered as well. Porting my number back in was also straight forward and easy. I also had an opportunity to chat with the manager on shift as she greeted me upon arrival. Well trained staff who present solutions based on your needs and not just pitching a line of products at you.

I love AT&T briana did so well got me 600 bucks off my phone. Yay.

I just had an amazing experience here at ATT. Robert was extremely helpful and put me at ease and answered all my questions. I highly recommend this store

Brian is awesome! He was very knowledgeable and helpful!

Tommy was so helpful and a pleasure to work with. He made our experience easy and pleasant!

Super helpful staff. Adam helped me get my phone all set up and running he was super nice and made the time fly. The stall are all really friendly and helpful.

I went into The fashion place mall location yesterday and was greeted by Tommy the salesperson he was absolutely amazing he did a fabulous job went over all the phone features had me in-and-out in no time it was the shortest visit Ive ever made to a phone store he was great thanks Tommy !!!!! I am going back in today too to get my wife the same phone as what Tommy helped me with samsung note 10 plus is awesome thanks again tommy see you soon for another one !!!

I have nothing to say but good things about my experience at this AT&T store. I was immediately welcomed to the store as I walked in and was added to the customer que by an employee. While waiting, multiple employees said that I would be helped shortly. Although I had all ready been helped, it made a big difference that the staff was aware and communicated with me. Brian was a great help to me as he helped choose the right upgrade for me as well as quickly and efficiently getting my new phone ready to go. Andrew was also extremely helpful and easy to talk with as he helped me get a screen protector put on my phone. He was knowledgeable and let me know of a sale that was going on with accessories which persuaded me to buy not only a screen but a case and a “Pop Socket”- which I had never heard of until Andrew showed me today and I love it :) As I said, nothing but good things to say about the staff and service at this AT&T location.