Was greeted when I walked into the service department. Explained what was going to be done and how long it would take. I asked for a phone call when service was completed. Service was completed in a timely manner. I picked up my vehicle. Everyone was so courteous.

Everyone was very helpful and very knowledgeable throughout the whole process. I would recommend Jay Hodge for sure

Our sales person was not pushy and had all the answers we needed. The process went very smoothly and they were easy to negotiate with. It was a great experience overall.

We are really happy with our experience at Jay Hodge Chevrolet. John Frisby did an excellent job answering every question we had. He help us find the perfect truck to fit all our work needs.

My salesman Keith Barnes receives a 10 from me. He made sure I received the best deal I could get. And the dealership is very clean and organized. I wanted to mention Jeremy Mckellop for remembering my family as we came through the door and giving us a warm welcome.

Marissa called to inform me I had a recall on one vehicle and a complimentary oil change. We set up an appointment for both cars to be serviced. Both cars were handled quickly and efficiently, barely any waiting. Great service.

This review is based solely on my recent service department experience with Jay Hodge and is not a reflection of the previous level of customer service received during the sales process.First, if you are going to negotiate contracts for other services such as tire coverage and warranties, you should have copies of those documents on file to verify eligibility for coverage, rather than the customer having to go home and get the paperwork to prove it! Next, why is anyone waiting approximately one week for one tire? An obvious problem in manufacturing or shipping exists, as I waited several days for a tire from Jim Norton just a few months ago. The difference is the type of tire, standard SUV versus LOW PRO RUN-FLATS. Time is money and with that, wasting my time is wasting my money. I hear the COVID explanation(s), but Im not here for excuses. You play as you practice! So when the pandemic is over, and its game time, will the service department continue to be deficient? If you plan to stay ahead of James Hodge, I hope not!

It went very well lady was supper nice

We bought our new Spark in the fastest time we have ever experienced. A great deal without haggling. Super dealership.

Everyone was very helpful and professional. This was my first time buying a new vehicle site unseen and I would do it again with Jay Hodge Chevrolet! I am very pleased with this Silverado!

It was easy. I was listened to on my wants/needs. I got exactly what I wanted. Everyone was super friendly. I will be going back for my future purchases.

I took my car in for collision repair. Everyone was super nice and I was pleasantly surprised to see they detailed and washed my car. Would definitely recommend to friends and family.

3rd time visit for oil change/tire rotation. Each time we scheduled ahead online, selected the service and coupon offer. 2 times we arrived at 715 am, waited a little over 2 hours. They appear to prioritize by “who” is waiting. This time was again frustrating. I was there before any other cars, they pulled 2 in front of me, I asked and the service manager why this is happening. He really didn’t know what to say except to say that he would get mine “on the rack first” and ultimately offered me free oil change. I explained that I didn’t want a free oil change, just for them to honor the appointment. I asked for the manager and he insisted “he is the manager of the entire place”. NOT True! I went inside, eventually spoke to Rick, general manager, explained that I don’t work there so I don’t know why they would assume that I know how it works. I just come there expecting them to honor appt. Finally, went to cashier to pay, she said she did not know of any online coupon? I got coupon from their website when I scheduled 4 days prior. So, exactly same experience 3 times in a row? AND.. I originally asked for a quote to repair a plastic bumper piece. I asked the cashier, who asked the service writer, he said “sorry I forgot, you have to go to auto body”. The people are generally friendly, especially the lady at cashier! But I didn’t feel like service manager or Rick understood that perception of customer service level is very poor. Offering a free oil change is not the solution to poor service!

Great laid back atmosphere, absolutely no sales pressure. From online pricing by Kelley, being passed of to Bob at the dealership to financing by Joseph, the entire experience was pleasant. Im looking forward to working with Jay Hodge Chevrolet in the future.

Wesley took great care of us !! Got our repairs done on time and as described.

Friendly and very helpful staff... EXCELLENT services... they all get a 5 STAR rating... extremely clean dealership... bathrooms exceptionally clean... could not have asked for better services... they where AWESOME!! I will definitely recommend my family and friends to trade with Jay Hodge in Muskogee ... thank you all

Great service! Tim the manager really took good care of my familys vehicle. Thats what matters the most to me. Say what you mean and do what you say... Tim meet ever expectation and went beyond for our family! Highly recommend dealing with Tim McNabb

By far a dealership I would not recommend!!Found a new truck to purchase, and put down the deposit for the vehicle to receive a phone call on the way to my bank that they had no idea the truck had already been sold by the owner.The sales guy that I worked with was great but other then that I would not use them.By far the absolute crappiest management at a dealership.

I had a wonderful experience buying from Jay Hodge Chevrolet Cadillac. Blake in sales, was a pleasure to work with and Joe in financing, made sure I got the absolute best deal available to me. I appreciated their hard work & definitely recommend you giving them the opportunity to work with you.

It was a great experience all the way around, John Frisby my salesman really did an outstanding good, would refer him to everyone!

Ask for Josh T. He will take care of you. Tell him I recommend him.

My experience was great! I literally called from out of state concerning a vehicle and was purchased within an hour or so. Keith communicated with me the entire time. Once purchased I spoke with Joseph and Keith shipped my vehicle the next day! Great customer service.

I recently traded cars at Jay Hodge Chevrolet in Muskogee. I traded my Lexus and bought a Cadillac! I was very pleased with the whole experience. We were looking for a certain kind of vehicle. Chad Krifa found us just what we were looking for! Everyone at the dealership was very kind and helpful! A great experience getting into our new car!

Keith was an awesome salesman and very easy to work with.Joseph was also extremely helpful and made the finance process a breeze

Tim the service manager is amazing. Brother in law had some major issues and Their service manager took care of everything. Awesome work

They are always so nice and accommodating!

Wesley Tollett was very personal and informative on my vehicle. Let me know what was going on the whole time. I was pleased w service given.

I HATE the process of buying vehicles at a dealership (due to many past experiences) in fact I bought my last one from an individual. I must say this was a great sales experience from the internet interaction to the salesman Jeremy. We didnt feel pressured in any way at all and would highly recommend. I only wish there was more inventory, totally out of your control so i do not fault Jay Hodge for this.

Great! Everyone was friendly and service was just as expected.

Service is great but could be a little faster. I had an appointment and was there over an hour.

Staff is friendly and knowledgeable. Sam was helpful and the paperwork was easy. I never felt pressure at any time.

We bought a pickup there about a year and a half ago and Bob Wiseley was our salesman. We decided to go back to him since we had a good experience with him last time. He was great with us and was honest with us about our trade in. We will definitely be return customers as long as he is a salesman there.

Very friendly, well informed staff. Chad responded quickly to our emails and had a car ready for us to test drive. We had worked with other dealerships in the last few weeks, but Chad came through with the car we were looking for. Paperwork took less than an hour!

Great service and done in a timely manner!

Always get treated greatly. And fair prices. I will always choose Jay hodge for service needs. Thank you

It was very clean. The team was so nice an professional. Any questions or concerns I had was answered. I’ll be taking my car there for everything now.

Brought a 2021 Tahoe in for a recall only to have the seat cover ripped by the technician. After over a week of waiting we find out they ordered the wrong seat cover and that it would be another day before the repairs were made. Well, that day came and went and the work is still was not completed. Picking up the vehicle and asking to speak to a supervisor. Strongly advise against using their service department.

Thus is a great place nice folks that actually care about customers and their service dept is phenomenal too I would buy a car from them alot better than Corley Chevrolet thanks

Just how buying a vehicle should be!Find Chad Krifa! He is the most honest, down to earth salesman you will find when shopping for a vehicle. I worked with him previously and sought him out at this dealership. Again, he got us beyond what we had in mind and kept us in our price range without ever pressing for more. Such a relief it was.Thank you so much, Chad and Joseph (finance), for your professionalism, hard work, and most importantly, you’re kindness!

They were exceptionally at getting the vehicle and color I wanted

Everyone was real helpful and super informative every time efficient

I just love Wesley. He knows me by name and greets me so quickly when I arrive. Everyone has been very nice and helpful.

I wanted to share with what happened to me during my traveles. My car was giving me trouble. And about 5 minutes till there closing time. They took the time and fixed my car up and ready to go. And want to say thank you gentleman for being there to assist thru my time of distress. Keep up the food work . and it highly recommend people to go and see these guys... ☺️😉

They had my new car ready when I arrived. Kelly had Sam take care of everything, he did an amazing job. I was pre-approved but they were able to save me even more. I was very pleased with everything. Great job!!

The patients with us while we was trying to make up our minds was very good

I highly recommend Jay Hodge Chevrolet. Thank you Mr. Bennet, Kelly and Rick Hamm, salesman Keith Barnes. Jay Hodge Chevrolet gave me a great deal on my new Silverado. The very next week we purchased my wife a Tahoe. Thanks Guys!

Gave me a great deal when selling my truck! Kelley was extremely helpful setting it up!

Best experience buying a vehicle. Top notch customer service and I’d recommend buying a vehicle here. Drove 3 hours to buy my truck here and I’d do it again.

I had a check engine light on for about 6 months. I took it to a chevy dealership near Tulsa, twice, and they said the problem wasnt where the scanner said it was. Service writer said he would have to put two techs on it to start unplugging connections until they found the problem!! That wasnt acceptable to me. I took it to Jay Hodge, 3 days later it was fixed! They replaced 2 parts on the engine, and the drivers door switch!! I will be back to Jay Hodge Chevy, for anything else I need for my Volt!!!!!A big thanks to Mike in the service dept, and the tech that worked on it!!!Many thanks, Bill Blakeslee.

They made buying a car easy. Chad was very polite, professional & helpful. I appreciate his honesty and his attitude.

Just replaced my 7 year old Infiniti QX60 with a Cadillac XT6. While I had lots of service done at this store over the years, this was my first time to buy there. The new owners (Jay Hodge) are doing a great job of making this a good place to purchase a vehicle as well as service them (although I have to say this service department is the best I have encountered in 30 years of owning GM products). Good selection and great prices, respectful sales and finance folks. Strongly recommend them!!Just had some warranty service done at Jay Hodge Chev/Cadillac and it was great. Still!! Very happy to have found a brand AND a store I can depend on them.

Had a rough experience with a new vehicle but TIm their service manager did everything to make it right. IF you have an issue get with their service department and they will make it right.

They were courteous and fairly quick. They fixed a problem with a bulletin that was out on the car, it seems to be a lot better than it was, shaking is gone and the hard shifting is better but its still having a problem shifting from first to second gear so I am hoping that GM will soon issue a full recall on whatever is wrong with the car so that it can be repaired correctly. I cant remember the guys name in service that helped me but he was very professional and polite and called me when he said he would and did what he could to help me get the problem taken care of. GM/Chevrolet, not sure whos problem it is, should do their part now to get to the bottom of the problem and get the recall out to the people.

Super friendly, professional, and knowledgeable. Will definitely be back!

We arrived first thing in the morning with 2 vehicles, both needed service. We dropped the car off and told them we would leave the truck when they finished the car. They took our number and said they would call when it was finished. We were at breakfast and they called and told us they were finished. Wow! it had only been about 30 to 40 minutes. We told them we would be there soon with the truck. It was no problem at all, we had great service, very friendly. We talked to Mike and Wesley in service. They always are very friendly and helpful, they will even stand a minute to joke around. We enjoyed our service experience and will go back again. Jay Hodge has our vote we will be back.

Amazing establishment! Chad is a very Professional & Well educated salesman. Definitely will be back!

Rick and his staff we awesome to deal with. They were not pushy in anyway and my wife and I felt very comfortable working with them. Rick did a great job of making it feel like a family type atmosphere and that my wife and I were important to their company!!

Keith was awesome! We will definitely be back!!

I very good experience. Service department staff very polite. Friendly.I even spoke to a very nice sales person. We just talked about me being taken care of correctly by service department. And we joked about my Boston accent.no pressure at all to buy anything. So far for my first time with the new Ownership. Keep up the good work.

I am currently deployed overseas, and am needing a truck for when I get home. Worked with them to get info on a truck, and my friend took a 4 hour round trip to look at it for me. Wife and I submitted the credit application and told the dealership we were ready to buy it. Up to this point, the staff was very friendly and helpful. After submitting the application, they called back saying someone was there looking at, and didnt process our application because that person ended up buying the truck. I guess the main lady that was helping me was off that day so there was a major lack of communication from her to the rest of the staff about our interest in the truck. We submitted our application that morning and they didnt process it, and let someone else look at and buy the truck. The other lady I talked to said they would do whatever they could to help us get the truck, and the only thing that happened was them letting the truck go to someone else after we sent our application in. Due to the time difference of where I am, it was the middle of the night when my wife got the call that the truck sold. My wife said the dealership tried to make it seem like they did us a favor for not running our credit. The way it looked to us, is that they didnt process it because someone else was there in person looking at the truck and it was just easier to deal with them than someone on the other side of the world. It seemed too coincidental that we get a call AFTER we submit the application for the truck that someone else was looking at it, and they never processed it when I submitted it. Maybe Im overreacting but that doesnt seem like the right way to do business to me. I strongly do not recommend this dealership to anyone and I hope whoever bought that truck is enjoying it as much as I would have.

Mr Jay Hodge. Tim McNabb, Nick Pettit and Mark Grogan are some of the best employees that store has EVER had. I had purchased my vehicle from Kyle Edwards GMC . I had a situation with my heater. I took it to Kyle Edwards first because that’s where I bought it. The old guy over service and parts over there is the rudest man I have ever met. So I left and went over to Jay Hodge Chevy. There I met Tim McNabb I believe he’s the guy over the service department. He treated me with respect and understood what my concern was. He took care of the situation in 15 minutes then I was on my way. I want to shout out to Nick Pettit and Mark Grogan for helping me as well. Next time I buy a vehicle I will definitely do business with Jay Hodge Chevrolet Cadillac of Muskogee.

Friendly staff. Met my needs.

Kelly was the worst person I’ve ever encountered while looking for a new car. Terrible attitude!

Excellent staff.

Wasted half a day here after I talked to two salespeople on the phone. Was given an internet price, a price over the phone then when I went in to the dealer two more prices. The trade in value changed dramatically from what I was given on line to what they told me in person. Dont believe its ironic that it changed to exactly what my payoff was. Complete waste of several days.

Marissa and the Service Department are the best!

Very friendly and helpful people in the service department thank you

BEWARE!!!! Horrible dealership. I was approached by a guy named Chad. I think his last name was Kafar and he asked if I was interested in a particular car and after I said I was just browsing he immediately switched and began insulting me and calling me anti-semetic names and slurring his words. It took a lot for me to go out of my way and browse, after that experience I certainly wont be back at this dealer. Their staff is clearly not the greatest and dont treat customers or potential customers with any respect.

Yall had excellent customer service

Cody was very good and answering all my questions felt comfortable with him I think he did a very good job

We went to purchase a used vehicle for my daughter, the dealership was easy to work with. Donnie the sales manager meet us outside showed us some cars in the price range we were looking for, then handed us over to one of the salesman Brett Duvall and he finished showing us vehicles. The first one we looked at was the one we ended up purchasing. The over all process was easy and they worked hard to earn my business. They have turn a dealership that I would not go to in to one I would purchase again from.

Best experience I have had with a dealership in a long time! The new owners are really doing everything to turn this place around! Would definitely recommend. Happy we finally have a honest and reliable Chevy dealer locally.

Took my Trax in to get the grill fixed. Took a week and half. Got my car back with a button missing. Now Im wondering why it was taken off in the first place when it was the grill that needed fixed, seems kinda shady.0/10 would not recommend.

Mr. Hodge is a wonderful person to deal with. Makes you feel like he really cares about getting you satisfied with vehicle purchase and ownership.

Management in sales was outstanding however, the management in the collision area I had to conduct business with was so enjoying, in turn, the sales management made it right!

No pressure, laid back, helpful and knowledgeable salespeople, it was a pleasure buying my first new truck from Jay Hodge, and Mary Harris.

Quick and courteous.

Best service department I have ever went to. It was Classified as an elite experience. The Service director Tim McNabb was AMAZING. My family will not go anywhere else for service. Thank you Jay Hodge for hiring a great service staff .This town has needed that. Tim made a bad experience into a great experience.

If I could give these guys six stars this is one of the few times I would! Just bought a new Cadillac Escalade from Jay Hodge Chevrolet and I couldn’t be happier with the customer service I received! The Finance Manager, Joseph Perrimore, took care of us from start to finish and gave us a rock bottom deal on our vehicle. I did my research online and shopped at a couple other dealerships so I knew what kind of price I wanted to pay and Joseph made it happen quickly and honestly. If you are looking to buy a new vehicle stop by and see the great sales team at Jay Hodge you will not be disappointed!

They got me right in and right out. My trucks oil was changed and tired rotated along with all fluids checked. They did a great job and were very friendly and professional.

Mike in service department is amazing definitely recommend! A+ customer service.

Service advisor got me in and out quick. Checkout was also quick.

I would like to compliment Mr. Rick Hamm and the staff of Jay Hodge for their superb customer service. I had an out of warranty issue pertaining to a vehicle I purchased in May. Mr. Hamm went above and beyond to rectify the situation. I am very impressed by how my concern was resolved in a professional and timely manner.

Best car buying experience Ive ever had! Friendly, knowledgeable sales team! Great finance department! Highly recommended!

Sam was great, our truck broke down and we had to buy a different truck, they were not pushy and we left with a better truck and we were all satisfied. Thanks A bunch guys.

One of the best car buying experience ever!!! Mary, the salesperson was AMAZING!!! I’ll recommend Mary & Jay Hodge to everyone!!Thanks sooo much!!!

So having an issue with wifes car with 3300 miles on it and call about a loaner. Guy in service was awesome and tried hard to help me out. But the person or persons over the loaners doesnt like to call people back after leaving 3 messages for them !! HmmThe Purching of the vehicle was a pleasant experience and every one was friendly. Just upset about the no call stuff . Not that complicated to dial and say yes or no .

Gary was a Trooper, he was back and forth with the Insurance Company, got All the parts that was needed to complete the Job, cat was ready on Time as Expected! Thank you for your Great Service

Great service department, they really worked with us on getting our car fixed.

Tim, Mark and Larry were all great....thank you so much for all your hard work.

Everything went perfectly, I got my oil change and had a complimentary car wash.

I went in for a oil change they were quick and professional!

Great people to work with and kudos to Nick Price for his hard work and dedication. 👍

Awesome friendly staff. However when I asked for the inspection of the used vehicle I bought from them they said they would get it to me and never did. Ended up noticing a couple of issues with the truck I bought so I took it in and had it inspected. Turns out radiator was cracked and coolant reservoir was damaged as well as a handful of other items.

It was fast

They are concerning people there and they do their job well. Thanks for being there for me. Without you I would have been stranded away from home.

Fast, friendly customer service!

Everyone was fast friendly and very knowledgeable.

Excellent customer service! Bob has been nothing but great to us!

Excellent A1 service