Recently had both of my eyes prepared for cataract surgery and Dr. Boerman knew exactly what to do to prepare me and my “dry” eyes For this kind of surgery. She referred me to the Wang Institute And the surgeries were painless and the after care By Dr Boerman was excellent!
I had my first appointment with Brentwood Eye Care in June 2021. Great experience - I saw Dr. Svennevik and she was positively delightful! I highly recommend. Her demeanor was professional, yet fun. She recommended a new brand of contacts (I have been in the same brand for 10+ years) and after a 1 week trial, its hard to use the remaining inventory of my remaining old contacts. The news brand is much better. Thank you!
I have nothing but amazing things to say about this office! From Drs to desk staff, everyone is unbelievably helpful and friendly. I would get check in calls from the Dr during an event where I damaged my eye, and they resolved an issue with my contacts getting lost of the courier. Highly highly recommended
It was great experience for the first visit the doctor was wonderful with great care! And the staff was very helpful and friendly...
Dr Helen & the entire staff at so professional while being warm & friendly! They take great care of me & my family’s eyes & are always looking for ways to add value. The communication both before, during, and after the appointment is second to none.
Went to this facility for the first time yesterday and the experience was amazing! Highly recommend. The staff was friendly and helpful throughout the visit. Called today to ask for a copy of my glasses prescription and, while I wasnt able to get in touch with someone immediately, I got an auto text that someone would call me back soon. They did indeed call back and got me what I needed quickly.
Excellent experience with my eye exam, Dr. Elise Svennevik was the best, would highly recommend this practice. She was very thorough and explained everything in detail, excelled my expectations!
Brentwood Eye Care is not only beautiful and tranquil, when you walk in, and the kindest customer service....they offer an amazing Spa-like facial experience, that left my skin glowing and smooth! The temperature of it was so relaxing, I fell asleep! Brenda, who did my service was so kind and thoughtful! I’m really looking forward to my next visit. If they had a special program available that offered that treatment once a month, I would absolutely sign up for it! Hint, hint☺️😉!!!!....I did sign up for the package of three for a discounted price!!
Wow! Wow! Wow! We had the most pleasant experience getting our eye exam!!! I Normally hate to go to any doctors office, however this was like a Royal Spa day Instead!! Walked away with amazing vision and some sleek fun glasses!!!! Highly recommend Dr. Boerman for the entire family!!
I had my first visit this morning & found the staff warm, friendly & professional. Their testing & exams were done professionally & in a timely fashion. My only wait was fir me to fill out forms. Once that was done they did all my exams. They took the time to chat & make small talk too. I’d highly recommend them to friends.
I had my eye exam today and all the staff were so kind and welcoming! I was seen by Dr Svennevik and she was very informative and understanding of my needs. I would recommend Brentwood Eye Care to everyone!
Brentwood Eye Care ALWAYS provides the best possible experience! I really enjoyed working with Dr. Elise Svennevik at my last appointment. She is great addition to an already superior office! Thank you all for your dedication to customer satisfaction!
Brentwood Eye Care has been my family and Is eye Dr. for over 9 years. The staff is extremely friendly, courteous and professional! Dr. Boerman and Dr. Svennevik are fantastic and very knowledgeable. My 3 kids love going and the medical advice has been spot on every time! I would HIGHLY recommend Brentwood Eye Care!
Overall: Excellent! I would definitely recommend to othersTips: Park in the garage below and take the stairs up to the officeReview: After changing insurance companies I needed to find a new eye doctor! I am so glad I found Dr. Boerman! Her staff is friendly, professional, and they provide quality service! Their equipment is top of the line and they are knowledgeable about their field.At first I was overwhelmed by all of the name brand frames (Tom Ford, Lacoste, Nike, etc) because I dont wear glasses all the time and didnt want to pay an arm and a leg, but the staff worked with me to find the perfect frames within my budget!! There is something for everyone here!P.S. The decor is amazing!
I loved the office design it was so open spaced and lots of lighting. Dr Boerman was so nice and friendly and gave me her honest recommendation for new contacts and the they are so much better than what I was using. The office staff was also very friendly and kind. I love the energy there.
Brentwood Eye Care is super friendly! Felt very welcomed from the time I walked in to the time I walked out! Would 100% recommend!
I had a wonderful experience!! Everyone there is so nice, customer service was above satisfactory!
Just starting down the eye issue road from getting older. Had a great experience at brentwood eye care. I feel like I’m in good hands.
Dr. Boerman is extremely knowledgeable and always considers her patients best interests a priority. Her team is friendly, informative, and helpful.
After an eye injury, the folks here helped me get an appointment exceptionally quickly. Dr. Boerman shared with me my treatment options and her staff made sure my insurance would make them reasonably affordable. Everyone was super helpful and Im greatly appreciative!
Very attentive customer care and smiling workers! I always feel very welcome to come. Appointments are easy to make and always go so quick!
Everyone at the office was extremely friendly and professional. I would strongly recommend them to anyone!
My experience here was incredible! My whole family comes here and we all love the atmosphere! All the staff members are super sweet and helpful! Definitely would recommend!
Dr. Helen Boerman and her staff at Brentwood Eye Care do an amazing professional job of taking care of all our families eye care needs! Love the beautiful bright office and always cheerful and professional staff!
I had an excellent experience getting an exam for contacts here! Very professional, lovely office, and wonderful staff. 10/10 would recommend to a friend.
GEORGE JETSON WOULD CHOOSE DR. BOERMANRemember The Jetsons? Those flying cars never happened, but something even better did. I don’t know what their proper name is, but Dr. Boerman suggested I try what I call “George Jetson’s Contact Lenses”. They’re like a miracle. I feel like I’ve been let out of a prison cell. After 17 years of wearing contacts for distance, AND readers for reading, I just threw away 8 pairs of reading glasses I had stashed everywhere. This is what freedom feels like! Thank You Dr. Boerman!
Incredible service and care. I presented with severe dry eye but a year post treatment I’m much more comfortable with few days of red, dry eyes! To me, this treatment is a necessity. Way to go, Dr Boerman and staff!!!❤️
I highly recommend Dr. Helen Boerman and her Brentwood Eye Care Staff. Highly Skilled Professionals to ensure the best of evaluating and care for your Eyesight. My wife and I have been patients of Dr. Boerman for many years. When the time came for Cataract Lasik Surgery, she coordinated with Dr. Ming Wangs Vision Center to perform the surgery. My Surgeon was Dr. Ming Wang and Post Surgery care came from Dr. Boerman. Five Star all around, expert care with no compromise. I have been in aviation for 55 years; good eyesight is paramount. Very Happy to say Brentwood Eye Care will take Great Care of You and your family. Ed Hasch FAA “Wright Brothers Master Pilot Award”
Brentwood Eye Care is wonderful! Dr. Boerman and Dr. Svennevik helped me with my pre-op and post-op PRK surgery care and have gone above and beyond to make sure my vision is at its very best. The office itself is very clean, welcoming, & modern. While briefly waiting for my appointment, I noticed a great selection of designer eyewear and a competent staff accommodating patients. I have been to several optometrists throughout the Nashville area over the past 15 years and Dr. Boerman and Dr. Svennevik are by far the most thorough doctors I have seen.
Very beautiful, intimate store. I know all the employees well and I feel like they know me there and remember me when I come in. I love that I can get state-of-the-art treatments and products. Thank you Dr Helen!
LOVE LOVE LOVE this very attentive & thoughtful staff!! Everyone is so caring, upbeat, & personable!!Highly recommend this office you are looking for an optometrist!!
Judy and I had a wonderful appointment recently. Staff is the best. Top shelf on all points.
I’ve been going to Brentwood Eye Care for several years now, and I’ve always had a great experience there. They take the time to answer your questions, discuss the options, and review results to make sure you’re getting what you need.
Great experience as always! Very friendly staff, that do their best to get you in and out! I’ll continue to come here!
I highly recommend Brentwood Eye Care !! I have struggled with horrible dry eyes and allergies when moving here to Tennessee and found Dr Boerman . She has been amazing ! Her knowledge and diligence in helping problem solve has brought so much relief!! I can even wear contacts now!!! The entire staff is so friendly and so helpful !!!
I bring both my teens here for contacts and glasses. Always a great experience with excellent service!! Highly recommend!!
Dr. Boerman literally saved my vision. During my eye appointment she saw something that was very concerning and sent me immediately for surgery. The eye surgeon said if I did not show up within two days I could have easily went blind. The staff at Brentwood eye care are very helpful, courteous, and very patient.Dr. Boerman’s bedside manners are incredible. If you’re experiencing vision difficulties I highly recommend Brentwood eye care.
I first visited Dr. Boerman to get a second opinion for cataracts. She and her staff are friendly, personable, and very professional. With every office visit they have made me feel as though I am their most important patient. Dr. Boerman’s treatment recommendations have been perfect. My vision is now restored to 20/20. I will always recommend Dr. Boerman to anyone searching for an eye doctor.
I’m not very good with words but I want to make sure to say from the first time I walked into Brentwood Eye Care, they made me feel like I was cared for from the moment I walked in, to the moment I walked out. Dr. Helen Boerman and her team took excellent care of me. They really do put the patients first.Dr. Boerman took the time to really listen to my concerns and made me feel such at ease. She explained everything to where I could understand. I will definitely be back for all my eye care needs. I have found me a new eye doctor and I couldn’t be happier.I highly recommend Brentwood Eye Care!
Amazing experience! All staff members are so sweet and very helpful!!
Great experience and great people. Our family will be back for sure!
Pretty sure Ive reviewed before, but it was a visit or two ago and one should review every visit! Love the place! Never been to an office of any doctor, eye or otherwise, where they made me feel more comfortable!! Fast and efficient and let you know exactly whats going on. Extremely competent! Recommend to anybody, particularly if you want everything taken care of and dont have a lot of time to spend!
A vary professional environment Super helpful, with my eye care needs!!!!
Dr Helen Boerman is awesome! She suggested an overnight correction lens for my daughter; amazingly wonderful. Vision corrected 20:20. Her office crew work together like family. They are so compassionate, I lack works to describe their awesomeness.... I am eternally grateful. Thank you.
I had a lovely time here! I was fitted for contact lenses. The staff was friendly and helpful. The atmosphere is wonderful and the decor is beautiful. All of the machinery is sanitized before every use. Ms. Helen and her staff did an excellent job helping me put the lenses in and taking them out. I also got a pair of cute glasses and got my prescription updated. There was also a free table of food for the patients. I highly recommend this place to anyone looking for quality care and clear vision!
Dr Boerman is very thorough and efficient! We utilized her services for all our children and I used her to purchase glasses. Dr Boerman is Great for children! My six year old is asking when he can go again! The girls helping me with my frames and lenses were very courteous! I highly recommend BRENTWOOD Eye Care for your entire family!
I have been seeing Dr Boerman for many years now and love her and her practice. She is extremely professional and knowledgeable and her staff are all very personable. She has seen me for regular eye exams as well as infections and always gets mein quickly and is highly attentive. She is knowledgeable in dry eye and the latest information and technology. I can’t recommend her enough!
Outstanding doctor and exceptional staff! Beautiful office. They were ready for me upon arrival with a warm smile and took me back immediately. The technicians were knowledgeable and the doctor explained everything to me in real terms so I could understand. What a great experience! Thank you Brentwood Eye Care!
This was a terrific process. Easy to get in, the office is lovely, and Dr. Haviland is great to work with. The ability to try multiple lenses while here was very helpful - as is testing them before purchasing. Wholeheartedly recommend.
REVISED: got a call from Doctor Helen and she informed me of updates to their pricing and checkout. It was nice for her to reach out and inform me that they are improving their process. Thank you Dr. Helen! Review now reflects revision.Doctor Helen is very helpful and kind but the pricing is confusing and makes for a bad experience. (Cost is important because Im on a tight budget.) Long story short: I was given two different totals by two different people. In the exam room after we finished, I was given a sheet with a total for $106. When I got to the front desk, the total changed to $180 and there were a few fees that were never discussed. I know insurance makes it difficult to estimate the final cost, but at least be transparent about it or talk about it on the front end that way the patient doesnt question your trust.
I had never been to an eye doctor before, but of course I read horror stories online and feared the worst walking in. The fact I have an anxiety disorder didn’t make it more exciting. However, the staff—every one of them I encountered—was courteous and welcoming all the way through. Everyone was smiling and friendly! (And patient with my weird questions and jitters at each test.) The visit was quick, and the doc saw me right as the tech left my room. She answered all my questions, even the ones I didn’t know to ask! Then when I was trying on different frames for the first time ever, the woman who helped me, Kelsie, was extremely helpful! She picked out colors that matched my skin tone and styles that complimented my face shape—it came down to two frames I liked. The receptionists were the final decider and made me feel very comfortable with my end decision...so much so that I took a selfie and felt confident enough to show my coworkers the picture! I never do that (ahem, thanks anxiety)! I went on a Thursday afternoon, same day appointment, and I was in/out in 1.5 hrs. I’m stoked to have my new glasses and hopefully stop these headaches from straining to read all day at work! Thank you all for helping me!!!!
Dr. Boerman is always very thorough and detailed. She recently helped me with an issue that my doctor and several other specialist dismissed. Because of her, I had tangible proof that something was wrong. I was able to take her diagnosis to my PCP and have the needed test. I ended up having surgery. If she hadnt listened to me and been so detail oriented, I might still be dealing with headaches and dizziness! She is wonderful! I would recommend her to everyone I know!
I have had a wonderful experience here every time I visit! The environment is beautiful, the staff is incredibly friendly and professional, and Dr. Boerman is so attentive, kind, and all meets my eye-care needs. One time I ordered contacts and it took longer than expected to get them in (which was out of their control). The staff called me apologizing kindly and gave me another set of demos to get me through until my order came in! Highly recommend!!!
So incredibly helpful!! I have 4 young children. We had scheduled appointments for 3 of us, but realized the other two also needed check-ups. The amazing staff quickly set up appointments and were able to fit my other two children into the schedule. Everyone is so friendly and helpful! We LOVE Brentwood Eye Clinic!!
Dr. Boerman is an amazing doctor! Very personable and very thorough. Her staff is amazing as well, very friendly and willing to help. I felt like I was visiting family and not the doctor. I have definitely found my eye doctor!
I know I said it before:)I’ve said it before and have to repeat myself: always great care, always personal, always efficient! I’m in health care, too, and it’s not easy to master a great care system. This entire team has nailed it!
The entire staff is top notch! We have a large family and have had the opportunity to be seen at this office more than once. Each phone call and office visit was exemplary. They have a vast knowledge of insurance, affordable options, and eye health. We were very impressed with each encounter we had with this staff!
We had a GREAT experience here! Dr. Boerman is fantastic! She took so much care and time with us. Honestly, it felt more like going to spa or retreat than to the eye doctor! And they had such a fantastic collection of eye wear! Ashton really worked hard to be sure we had the perfect pair! Our whole family as pleased, and we love our new glasses!
Update: 2018:When Dr. Boerman took over the practice I was skeptical. No longer. She is the BEST! Taking very good care of my family and has recently caught an other-than-eye related condition for us because of her acute attention to detail. We love her!***Ive been coming here for years. Dr. Harman is smart and personable and they employ the newest technologies for your eye health. Highly recommended.
My daughter and her eyes are growing up with Brentwood Eye Care! I love how much time and attention to detail both doctors there always take. The office is lovely and they have always had a great selection of frames. Dr. Boerman has also been knowledgeable about the latest technology in my contacts, and the multifocals she suggested for me have helped so much!
I love coming here for my annual eye exam. The office is so pretty & clean & the staff is so nice & friendly!
No other improvements that I could see is needed. The renovations that the eye clinic did is really amazing. The wooden sliding doors to the exam rooms are really a nice touch and the addition of cushioned benches and decorative pillows are quite a beautiful addition to the overall look of the clinic. I will be remiss not to mention the paint job of the office. It really brighten up the place quite a bit.
Great Experience! From the minute I arrived I was very impressed! From the warm friendly reception I received to the decor of the office, I felt “at home”. This was my first visit and it will not be my last. The equipment was new and state of the art. Dr. Boerman took the time to listen and answer all my questions regarding my vision care. I highly recommend this practice. It is worth the drive from Hendersonville to have such excellent care!!
I am always pleased with the quality of care I receive here, as the vision Rx are spot-on. Dr. Boerman makes helpful recommendations on the brand of contact lenses to try for comfort and ease of use. The staff are willing to go the extra mile to address any concerns with billing and insurance, and ensure your satisfaction with vision products purchased in their office.
Find somewhere else. The doctors are nice and very helpful but their staff is ridiculously inconsiderate. Let me explain, I switched there recently for my normal eye exam and to update my glass and contacts. That appointment went fine I loved the doctor I saw but the support staff seemed a little uncaring. However, I had to come back for a second appointment for an issue with my tear ducts. I showed up for my appointment 10 minutes early and they set me in a room at the time my appointment was scheduled for and then they left me there for an HOUR. No one came in, to explain what was taking so long until about the hour mark and all she said was thank you for waiting. Really? Really? After about 15 more minutes I came out and said I couldnt wait any longer and needed to get to work. The girl at the desk asked if I wanted to reschedule, and I proceeded to tell her no I would find another optometrist. She said she was sorry (rather callously) but there was an emergency patient. I would have been fine with that if someone had bothered to tell me BEFORE I had been sitting there for almost an hour and a half. If someone had actually came back there and said Im sorry for your wait there was an emergency, I would have politely asked to set up another appointment. If someone had talked to me I would have been ok, but to leave me in there waiting for an hour and a half with no explanation is not acceptable.
Dr Harman and the staff at the Brentwood Eye Clinic have cared for my eyes and those of my two boys for twenty years now since moving to Nashville. I count on his expertise to see the world and I have been well taken care of. You couldnt find another Eye doctor that would be as kind and caring as him. I hope you find out the same thing by going to visit him when you need eye care. Big Dave..
Excellent customer care and service! They are caring and responsive to all of their patient needs.
Ive been seeing Dr Boerman and her team for several years and its always been a great experience. Fast, friendly, and knowledgeable staff!
They were bright shiny faces from the check in to the check out! Everyone was helpful, smooth, efficient and I was in and out in about 30 min! They informed me that I have discounts for sunglasses on my insurance per year that I didnt even know existed and was never told at my previous eye clinic!!! As well as this clinic gave me paper work to enroll in discounts on my dry eye Prescription! The technology and assistance to understand your eye care and its cost was superb! I already gave a business card to my coworker who is checking out their website! I will be highly recommending this clinic to my friends!
Absolutely amazing! Diagnosed me with life long dry eyes that had never been diagnosed at any other eye clinic. Go see Dr. Boerman!
I’ve been a patient for several years now. One of the most organized and efficient offices I’ve ever been to. Both Dr. Havilan and Boerman are excellent.
Update: Dr. Boerman personally reached out to me, we discussed my concerns in details and she apologized profusely about my poor experience. She explained the billing system limitations and promised to improve front desk communications to avoid billing surprises. She also corrected my contact lenses Rx and exchanged my supplies. Im very touched by her genuine efforts to correct what happened and to address my concerns. I truly appreciate her taking the time and efforts to address my concerns and correct my contacts.
Dr Boerman is wonderful! My husband & I have been patients of hers for over 7 years & we have been incredibly happy with her knowledge, expertise (I have a rare eye disorder) & genuine care. She’s great with children as well - our 3 & 5 year old love Dr Boerman! Her office staff is amazing too! Always friendly & welcoming! Highly recommend!!!!
State of the art equipment, well trained and friendly team, a doctor who knows her stuff and goes the extra mile in diagnosing and treating your eyes.Equally important is their understanding of how your insurance works and the patience to explain it to you in a meaningful way.Whole heartedly recommend Brentwood Eye Care to your family.
I have been looking for contacts that worked for me for years! Either they fit, but I couldn’t see or they were comfortable, but blurry. I had no expectations going in but Dr. Boerman knew exactly what my eyes needed! I am so thrilled that I now have the option to wear contacts or my new pair of awesome glasses. The entire staff was friendly, knowledgeable and quick! I would totally recommend Brentwood Eye Care!
Excellent service and professional staff!
Highly recommend Dr Harman and the Brentwood Eye Clinic. I was dealing with an issue off and on for about 7 months hesitant to go see a doctor. I finally went and chose the Brentwood Eye Clinic. Dr Harman gave me a prescription that healed me in a week. Would recommend him for any eye related visit. The staff is also very pleasant.
The staff was absolutely professional and I felt very much cared for from the time I was greeted at the door, to the testing and teaching of my eyes by Dr Boerman, to the teaching of contacts, to getting fitted to glasses, to checking out at the end of the visit! I had never worn contacts before and was taught thoroughly how to use them, and both the Doctor and technicians made sure I knew how to put them in and take them out before I left! The staff was attentive and happy! The office was clean and easy to find. Very thankful for Dr Boerman and staff. Liz was also very caring about what glasses would look best on me. Was a wonderful experience and I will DEFINITELY be back-THANK YOU ALL!
A beautiful and friendly office. We have been seeing Dr. Boerman for years and highly recommend her and her staff to anyone looking for eye care. They have always taken amazing care of my family. Great with children.
The office was very busy when I arrived, I was nervous and a little worried about being rushed through and not having time for my many questions (as this was my first eye exam in my life). I was very happy with my experience. Dr. Boerman took her time with me and at no point did I feel rushed during my appointment. The front office staff was very friendly and gave input on my first set of frames. I was very anxious about the visit but was guided through the whole experience by a very friendly and caring group of ladies from beginning to end.
Its no wonder Dr. Harman quickly became my favorite optometrist. I dont know how but his eye exam took half as long as any other Ive ever had and his prescription was far more accurate! And there wasnt the constant, Hmm, Im not sure which one is clearer. I dont know how he does it but his eye exams were both the most accurate and the shortest Ive ever had. Wont go to another.
Dr. Harmans work as an optometrist is first-rate. His office staff as very professional and efficient. The equipment in the office is top-of-the-line and gives me confidence that I am receiving the highest possible quality care for my eyes. Dr. Harman is very direct and clear and always takes the time to answer my questions in detail
I have received the best of care from Dr. Harman, even now since I am on Medicare and medicare supplements. He is keeping close records of my tendency toward glaucoma and has always showed the utmost care and concern. His staff is also very helpful.
Brentwood Eye Cares service was outstanding from making an appointment to walking out with a new pair of glasses for my 5 year old. The staff was courteous, knowledgeable and worked with me. I would highly recommend.
My family and I have been going to Dr. Boerman for years and at every visit I am grateful for the knowledge and expertise she and her staff provide. I have glaucoma, which they monitor closely and keep under control, and dry eye, which they also treat on a regular basis. The Brentwood Eye Care offices are lovely and Dr. Boerman and Dr. Haviland and their staff are always warm and welcoming. Also, they stay up-to-date on the latest procedures, so I know I am getting the best advice and care for my eyes. For example, I recently noticed a small shadow in my peripheral vision and BEC fit me in for an appointment right away and then they sent me off that same day to a retina specialist, where a partial detachment of my retina was confirmed, and surgery was performed that same afternoon. I am so thankful that they caught this right away at BEC and knew exactly what should be done. With all of my eye issues, I know I could not be in better hands than with Dr. Boerman and Dr. Haviland and their staff.
I cant say enough wonderful things about Dr. Boerman as she truly saved my vision! I was out mowing and foolishly wasnt my safety glasses. Long story short, I drove under tree with a low branch and caught a leaf directly in the eye. The pain was immediately excrutiating (Sunday 1pm), I went inside and went to sleep because I couldnt stand the pain.Monday morning I went into see Dr. Boerman, who fit me in last minute. After a brief exam she told me Id scratched over 50% of my cornea but her excitement was immediately obvious as she told me of a new procedure/technology which uses amniotic fluid to heal the eye. After inserting the bandage into my eye (which wasnt comfortable but nothing compared to the existing pain), and 24 hours later the pain had subsided from a 10/10 to a 2/10 and 2 days later the lens was removed, my pain was gone and my vision was back!Shes truly the best optometrist Ive had and hope youll give her a shot if youre reading this!
Best eye care service I have ever received! The staff is always so friendly and always goes above and beyond to help out. Would highly recommend!
Beautiful office with professional and friendly staff! Stylish selection of eyeglasses as well!
Very proactive owner. Dr Helen Boerman takes care of business. Recommended.
Huge thank you to Dr. Boerman and her staff for such a wonderful experience! I love my new contacts and the adjustment has been unbelievably easy!! So incredibly happy!
Dr. Boerman and her staff are polite, courteous, and knowledgeable. They are efficient and detailed in every aspect of the practice! I highly recommend both doctors, Helen Boerman and Shelby Haviland. They are well trained and deeply care about their patients and their patients care. This attention to detail is filtered down to all of the other employees from their contact specialist and glasses specialist, to the front desk and medical assistants.
Some of the front desk are not well trained in customer service. I made an appointment for me and my husband to have an eye exam and explained that he could not make the appointment until later in the day. I asked what their latest appointment time was and the receptionist said they could see him at 4:30pm. I went to my appointment and met the blonde with short hair who I had spoke with on the phone. I was a little late to the appointment but they fit me in. Today, my husband shows up for his appointment and the same exact woman (according to his description) who made his appointment with me over the phone and who I confirmed my husbands appointment with before I left, told him that there was no record of an appointment with him and that they never do eye exams at 4:30pm. This woman didnt offer to schedule him another appointment, nor did she apologize for the mistake. Simply was rude and sent him on his way as if he was at fault for the error. Funny thing, they had his birthday, name and address on file, but oops, no appointment. Honestly, I think the appointment was purposely cancelled because there were some issues with my insurance while I was there for my appointment a week earlier and unfortunately was not able to get my frames that day. I needed to call and sort out my coverage with them because the eye clinic was trying to overcharge me. My advice, go somewhere else. The doctor I saw was great and Nancy, the woman who does insurance, was completely friendly. But the head honcho blonde is obviously someone you dont want to rub the wrong way.
I Finally reached that Age where you know if you visit an eye doctor you’re going to realize you know longer have 20/20 vision. Sure enough, I needed my first pair glasses and Dr. Helen made it a very smooth transition
Brentwood eye care is a pleasure to come to for eye exams. The office is beautiful and the staff is very friendly and prompt in their service!
I of the things I like about Dr Harman is he takes his time with you. So many Doctors now rush you in and out. He is a good listener and wants to help you see better. I would recommended him to anyone looking for a new Doctor of Optometry.
Dr. Boreman and the staff at Brentwood Eye Care are amazing!! From the time you walk in to the time you leave you feel very well taken care of. The staff is helpful, kind and attentive. I have been a patient of Dr. Boreman’s for several years and have always experienced excellent care.
Sorry, but I cannot offer any helpful suggestions because my entire experience was so superior to anything Ive previously experienced. I offer only encouragement in the form of gratitude for a terrific experience in every way.
Update:After posting the below review, Dr Boerman called me to resolve the issues that I had experienced the very next morning. And she texted me. And she checked in to make sure the Lasik people called me immediately like she asked them to. If only every business had this kind of customer service/issue resolution. You can tell she is very much invested in making sure her patients are taken care of.Everyone seemed helpful and friendly during my appointment, however, when I left I was told I would receive a call for a lasik consultation I requested. That never happened. Also, after waiting two months for my contacts to come in I found out after getting them home that they are only approved by the FDA for up to 6 days of extended wear. I was told when I ordered them that I could wear them continuously for up to 30 days. Ive obviously cancelled my next appointment with them.
I saw Dr. Boerman and she was quite lovely. I had not worn contacts before so I had to pay for a class on how to put them in and remove them. The problem I had with that is I then had to come home to actually learn how to really do it. The girl had never worn contacts and was not much use on giving advice. The main problem...she didnt know there was a right and wrong side for the contacts! Paying extra (it was not an optional lesson) for something like that is a waste. My husband will be getting his contacts somewhere else so we can compare experiences.
I love Dr. Boerman! She was extremely professional and thorough. I am very excited to be a new patient of hers.