I recently purchased a washer and dryer for my salon here, and I am so very pleased with the overall experience. I had no clue where to begin as my old set was 10+ years old. Jessica was so knowledgeable and polite. She gave me a crash course in laundry and made it easy to understand my options and decide what set fit my needs. She was so honest, informative and very patient with my indecisiveness! I had my new laundry pair delivered and installed 2 days later and was so impressed with the overall experience. I will continue to shop with Jessica in the future, she went above and beyond for me. Customer service like that is hard to find and I’m grateful there are still genuine saleswomen like Jessica.

Very helpful. I came in for a riding lawn mower and the didn’t have one on the floor, so instead of ordering one online and having to wait to long for it, they transferred one from another store and I had my mower within a week. The customer service was very good as well. The 3 employees that were there helped out a lot and were extremely polite. I look forward to my next trip to this store

Went to purchase a pressure washer and the worker Jessica Was very helpful. She was very nice and answered all my questions. She helped me pick the right one for my needs. I recommend you go visit her for all your lawn and garden needs. Great customer service and will definitely go back! 👍

My experience with this Sears store was all positive. Great customer service, great staff who helped me with all my questions. They are courteous and very knowledgeable. I left feeling good and very pleased with my new lawnmower and especially the warranty. So happy that all parts are covered by a great warranty. Ill be taking my new lawn equipment back to Oklahoma and I will be back during the grand opening to see what other great deals will be available. Sears Hometown Store, in New Braunfels, TX... best store in town for appliances and lawn equipment.

Went in needing a new lawn mower. Wasnt sure exactly what I was needing. I had just purchased a riding lawnmower from Home Depot last year but apparently the one I got was not big enough for what I was trying to use it for. After Will and his staff took the time to educate me, we were able to pick out a new one that will work perfectly for my property. If I would have had someone take the time and explain it to me before I wouldnt have wasted my money. Thanks alot Home Depot. I will be returning for all my future needs. Good Luck in your new adventure with the new store! New management is awesome!

Ive shopped at many stores in my life but this store is one of the best Ive done business with. The inventory is very complete and the knowledge of the associates is impossible to beat! Thank you for being here as I love Craftsman products.

The new Sears Hometown location in New Braunfels is so great!! It is so conveniently located and beautiful! They have a substantial variety of products to choose from. I was able to meet the new owner as well as some of the stores team members, they are all very polite and colloquial. I anticipate the new Sears Hometown store will be my go-to store for appliances, tools, and lawn & garden goods. I am looking forward to doing business with such a great locally owned establishment!

My husband and I recently purchased a refrigerator from sears. Jessica was an awesome employee, made my experience easy and fast. Her knowledge of the products was very encouraging and positive.. after two lease options and several purchases later we will continue to shop at sears.Thank you Sears and JessicaThe Strattons

I recently went into sears here in my hometown. The business is under new management I believe the new owner said his name was Will. The store is running so smoothe. There is also and employee named Dustin. If you need any help he or Mike are your go to people. They know their stuff. I felt so welcomed when I walked in the door and I was helped when I needed it. This store is doing amazing things! Keep it up guys!

Love that the hometown stores are not closing and I can continue to get all my favorite name brands and be supportive of a small local business. New location is really nice. I called to inquire about a washing machine and Zach was very friendly on the phone. Really helped me out alot.

Great store! Unmatched customer service. So much better than large name stores. Sales team genuinely cares about their customers!

Everyone was super helpful and courteous. Even helped us load purchase into truck. Prices were good also...would definitely recommend shopping there.

Really nice new, clean, easy to shop store! Great friendly staff that know their merchandise. More “hands on” service than at a big shopping center Sears.

I recently had the opportunity to work with Zachary Van Houton at Sears Hometown in New Braunfels, TX on a service issue with Sears. Zach went above and beyond what was necessary to help us solve the issues we faced. We wanted to let you know how much we appreciated his efforts.Thank you.Michael Weber

Very nice place. The staff is helpful & knowledgeable. They will go out of their way to find you what you are wanting. Highly recommend.

Just want to thank Sears for helping complete my yard work with the equipment purchased from there with the help of Jessica..... Very nice and informative of the products ....

Since the time Sears is under new ownership, vast improvements have been made in customer service, product selection, product knowledge, and over all integrity of the operation. Sears Quality, service, and warranties are back. My wife and I bought a refrigerator. We created a new account, picked out the refrigerator of my wifes choice and had the new refrigerator delivered, installed, and the old refrigerator hauled away within 24 hours. Service was excellent,.

The new store looks great. I went in to buy a new dishwasher and Ari helped me find just what I needed. She was very helpful!! I will definitely be back!

I recently bought a Double Oven gas range and Convection Oven at the Hometown Sears Store in New Braunfels, TX. I was able to purchase it right before they started moving the store to a new location during the 4th of July holiday sale. The staff was wonderful and very professional. It was the easiest appliance search I ever had because I told them what I needed and they steered me to exactly what I wanted. I have always purchased Kenmore appliances because of their quality and great warranties.. I look forward to the Grand Opening so I can purchase a new refrigerator to match my oven with the new black stainless steel that resists smudges and fingerprints!

The New Location is great! Much bigger and way more merchandise. Plenty of parking on the side of the building. I look forward to my next visit.

Great place & prices! Very helpful and friendly staff..

Just found out that they are changing owners AND moving to a better location. The new owner personally introdued himself when I went in looking for a new washer and dryer set for my home. He took the time to help me decide and learn the pros and cons of each set I was interested in. Bottom line, I will do all my appliance shopping there from now on.

Jessica was so very helpful! I went in looking for a tractor. I was dead set on a husqavarna that was out of my price range, Jessica had so much knowlwdge and patience with me and finally convinced me to go with a Craftsman Pro. I’ve had it for about 2 months and could not be happier, it’s exactly what I needed and saved me so much!

Great service. Clean store. I would recommend this location to anyone looking for a good Sears.

A great store, dispite going through some sudden changes. They are doing quite well with what they have.

They have decent selection for the size of store, prices are ok. Being the location it’s at be ready for traffic towards I-35.

Cant wait till the new store opens. Met the new owner and his team the other day and they seem very knowledgeable!

The new owner has really improved staff service . It is small enough to get personalized service, yet can still provide big box store variety, best of both worlds. My goto store for its convenience.

I placed an order for same day pickup from the sears website. It was not processed after several hours so tried calling and nobody ever answered the phone after repeated attempts. Looking into it I saw notices saying they were moving and would reopen the 12th, others said they would reopen the 25th. Sears emphatically insisted they were still open though but customer service couldnt reach anyone either. Spent hours with customer service, hung up on 6+ times and rudely talked over. Never got to speak to a supervisor despite asking 5 agents, even got disconnected from the supervisors queue. Nobody could simply move the order to be picked up at a store that we knew was open. I had been trying for hours. All solutions involved canceling and totally doing a new order which would double bill the credit card while the refund processed or submit various requests to offline support with a possible 72+ hour delay. I have been a Craftsman customer for 40 years and I am really sad to see Sears failing but it is totally 100% their own doing and this has made letting go of Craftsman a whole lot easier for me.Update: Now that the order is canceled, it is in a perpetual cancel pending status, apparently waiting for someone to respond from the store that isnt open so it still has a hold on my credit card. Goodbye Sears.update: 6 days later the order is still pending cancellation, my credit card has been charged and posted, sears still wont do anything. I am having to contest it through the credit card company.

Need more tools. Couldnt find what I was looking for.

The worst ever!!! I will NEVER go back. The moment we walked in NO CUSTOMER SERVICE. I called to see what time our washer and dryer will be delivered and the guy said “the truck just got here we still have to unload” like I was a bother. Never again!

Under New Management and the service was friendly and I got a good price and was able to get the dishwasher right then.

The guys who work here are quite help full with what I needed will come back again

Small but full of useful tools. The price is resonable. Stuff are very kind and help you to choose the best.

Great customer service, Justin and Michele made the extra effort, when they didnt have to, and saved us money on our purchase.

Incredible!!! The owner delivered our refrigerator personally after a delivery mixup! That type of personal attention and interest in the customer speaks volumes about his character!! Will be a fan of Sears in New Braunfels, TX forever!

Wonderful customer service. Great inventory for the size of the store

Wonderful, friendly and very professional people. They will always have my buisness

The variety of parts and tools at the local store is good and the prices are sometimes better than the ones online.

Great store! Such amazing customer service!

Great Store!! Excellent Customer Service. Awesome Manager!!

The new owner really understands customer service. Thank you.

What a wonderful place to do business! Local delivery is also outstanding.

I bought a thing here and it was nice

Staff have a great attitude and are so helpful!

Wow. Great Customer service the staff was very helpful and patiant with me. I will be back

They dont open at the time listed on the door and they dont answer the phone and they havent set it up to take messages.

Awesome experience!Very helpful and friendly people!

Even tho they are temporarily closed right now the owner, Will, went out of his way helping me find what I needed. I will definitely be back!

Okay... nice girl working but manager was searching guitar videos. Store is also apparently closing soon

Wonderful staff! Very accommodating!

Terrible customer service. Wound up cancelling order because after 7 or 8 calls I only got 2 callbacks. I wish I could say differently, Sears products are great but bad customer service ruined it for me.

Good location for area good staff, good selection

The girl at the front desk was very friendly. Staff seemed knowledgeable and helpful.

Had just what I was looking for, quick and easy in and out. Matched their online pricing without even having to be asked.

Do not shop at this store! I have been to and worked at several Sears stores and this is by far the worst I have ever dealt with. For starters, half of the employees there have no idea what they are talking about. They constantly sell customers the wrong product and cause all kinds of complications when ordering a product. Secondly, the owner doesnt seem to care about his customers. When he unloads your products off of the truck, he doesnt use a loading dock or a lift. He has a rickety wooden ramp that he rolls the appliances etc down. Then he puts them not in a warehouse or stockroom but storage pods. The temperature in those pods gets up to 120-130 degrees in the summertime, which can cause damage to certain appliances, mainly washing machines and dishwashers, because the heat in the pods and the water that remains in the appliances can cause mildew inside the appliance. The products are just stacked haphazardly on top of one another in these storage containers. The delivery team almost always dents or scratches the appliances when they deliver them. So to sum it all up, if youre wanting scratch and dent appliances, this is the place for you. But if youre wanting a brand new appliance, Id advise you to stay away. - Former Employee

Excellent experience working with LaTrice. She was very professional and took the time to listen to what we really needed.

I called to get a price check on an item and an employee by the name of Nathan who answered was very rude wouldnt let me talk and quickly escalated the conversation when I asked to speak to a manager, he hung up on me, not once but twice. Horrible customer service, no wonder they get no business in there.

Couldnt shop due to Google hours posted incorrectly. Now M-F 9:30 to 6:30.

Zach was super, great salesperson.

Manager Mike will go over and above to help resolve problems

The business hours as posted on the web are not accurate; I drove 30 miles to pickup an item and the store was closed and the person inside would not come to the door. VERY POOR CUSTOMER SERVICE.

Says they are open at noon at nobody is there...it’s almost 1.

Very crowded but staff was helpful but stuff very pricey

Why call it a parts store if you dont carry individual mower parts?

Staff is very knowledgeable

Ill be cutting my grass in style thanks to my hometown store!

Good looking store

Overpriced appliances and filthy restroom.

Great customer service!

Ok place for appliances

Really helpfull people

Nice store

Go see Will & his new location

Great service

Friendly and professional staff

Thank you for your help

Wonderful