I stopped at this Honda shop because it was close to I95 and I had a flashing message on my dashboard and needed help. Every single person, from the receptionist to manager to technician was friendly, fast, efficient, and altogether outstanding. Fixed my problem in minutes for about $8! I wish I lived close by so I could go there regularly. Thanks so much for everyone who works there and for the manager who must create a good working atmosphere for such a fine team.

Bruce is the man!!! From the time when I first called in about a car and even weeks after I bought my car he made sure everything was good. He answered all of my questions, he was patient, and he worked with us! He was not pushy either! If you are in the market for a new car go see Bruce you will NOT be disappointed. Thanks again for being awesome!

9/27/21: How about really hearing what your customers are telling you and placing more energy into figuring out what you can do better next time for your customers rather than making excuses and blaming your customers?9/23/21: I went to MARTIN HONDA today and this was my experience:One of the representatives from MARTIN HONDA indicated to me on the phone that MARTIN HONDA did not take any appointments for an oil service and to “come-on-in, we will take care of you right away.” When I arrived, my service representative informed me that the waiting would be from 60 to 90 minutes. 90 minutes is not “right away.” After I waited for more than 90 minutes, I texted my service advisor for an update. No response. I had to request two additional hours of leave time from work.Time is important for everyone. Your customers have neither the time nor the desire to spend hours in your waiting room. Please provide your customers updates while they are waiting for their cars and consider accepting appointments for oil services during the weekday(s). My three previous cars were Honda and I hope to purchase Honda again in the future. If you want to keep your customers, do better; Please respect your customers’ time..

I highly recommend Martin Honda they truly worked magic for me. Tracy Thompson is amazing at what he does. He greeted me as soon as I entered and made the entire process run smooth. He has earned my loyalty as a customer for many years to come.

We purchased our 2018 Honda Accord this fall. We looked at five different places to find a vehicle but ultimately went with Honda Martin because of the outstanding service we received. Tracie helped us find exactly what we were looking for and took the time to answer all of our questions. He was very knowledgeable and gave us the confidence we needed to make the change from Subaru owners to Sedan. We are completely satisfied with our purchase and highly recommend to anyone on the market for a new vehicle!

The service center at martin Honda should be ashamed of themselves. I took my car here a few weeks ago, not knowing what was wrong. A few days later I get a call that my car has 9k in repairs needed, and that’s just the parts. They quickly tell me I should just get a new vehicle with them. Instead, I deny all service needed and go take my car home. I went for a second opinion somewhere else, my coils needed to be replaced and that’s it. They explained to me that when coils are bad it send a whole bunch of false codes. Luckily, I actually found an honest place that didn’t try to take advantage like Martin Honda. My car is completely fixed and good again, thankfully to this other place for saving me thousands.

Went there to buy a new Honda Accord a sale rep gives me a papers with the price and then sits his chair as if he was a boss with his arms behind his head rocking the chair this man didn’t even let me even look at any cars or even test drive. I recommend checking out HONDA Union they are 100% polite and they let you test drive before you even start talking about the paper work and pricing. The cars they sold to be were at a reasonable price. Again it’s only 10miles difference from this place It won’t hurt you to go there because I can assure you there customer service is 100% better than Martin. Also if you are still planning on getting a car I do not recommend the Sales representative (Amir Ansari)

If I could give my experience today at Martin Honda zero stars I would. have never been treated so poorly during a car buying experience as I was at Martin Honda in Newark DE today. My husband and I were not greeted when we entered the building. We had an appointment which was confirmed earlier in the day through text, email, and phone call. However no one seemed to be aware when we arrived. The salesperson who ended up being assigned to help us talked down to us, was vague with answering questions, and was very rude. The process of buying a car is already stressful and the salesman at Martin Honda made it a nightmare. We were attempting to get my current car appraised. The salesperson came back with a figure but could not answer any questions about how the number was determined. He kept answering it’s that number it was appraised for. I asked for my keys back as I wanted to end the interaction. As we drove away the salesman in the office were gathered together by the window laughing I am assuming as the poor service they had given. I felt disrespected and insulted.

Martin Honda in Newark, Delaware is such an awesome business! My boyfriend and I were looking for a brand new car that will safely last us for years to come for our little family of 3. With the impeccable customer service and knowledge that salesman Will Anderson greeted us, we purchased our 2021 Honda Accord!! We are happy to be new customers of Martin Honda!

We bought our Honda 2 years ago from Martin and had a very positive experience with the salesperson. We recently responded to a mailer about purchasing a newer vehicle and keeping the same payment, recognizing the payments would be extended for the term of a new loan. Unfortunately, Martin did not deliver and instead offered a considerably higher payment. When we questioned why they would send such a mailer if the can’t deliver on their promise, the response from the manager was a seemingly indifferent, “Sorry.” We will not buy another car from Martin.

I went there to buy a Honda CRV EX. One Person came and told me there is no stock so I requested for another version Quote he straight away told me only 2 models are there and no negotiation without telling me the price with lot of attitude and did not even offered me a seat I felt very disappointed and dejected. Only 1 suggestion please treat people with respect .

The Service Department at Martin is very poorly run. I took a day off of work to show up at an 8AM appointment for scheduled RECALL work to be completed on my 2017 Accord (third Accord purchased from Martin). Mind you, this has been a literally 6+ month process of getting the headlight in stock and finally getting a time set up to have the parts swapped. Upon arrival I am told they were backed up from yesterdays work and wont be able to get to it until afternoon. No loaner car, no ride home,... just get back in your car and drive away with a wasted day off of work. We will never spend another dime at this Dealer and will also spread the word about their lack of basic customer service.

I stopped by the showroom because the wife and I are contemplating a new purchase. We were greeted by a very friendly sales rep named Will. This man knows his stuff. From the vehicle bells and whistles to the loans and paperwork, he knew everything like the back of his hand which helped us feel much more comfortable with a purchase. These guys know what they’re doing, highly recommend!

I brought my car in on July 3 2021 for a tire repair. They told me I had to pay 176 for one tire. I also have had the car for 6 mnths it is a lease and I purchased the tire warranty. I explained this to Kyle and he didn’t seem eager to help after i mentioned this. I left the shop and was thought he would have ordered me a tire per our conversation, and he was to call the warrenty place to help pay for the tire I explained I needed tire fixed before vacation on july9 he said no problem. I reached out on July 8 2021 and Kyle still has not called the warrant place and when I called him he stated sorry I have so much to do . Ok well so do I, not to mention I need this tire his response was well I see 130 cars a day !!! Oh wait so I’m not important enough to help? So beware of this service dept unless you are a paying customer who will fork out the cash becauSe apparently since I didn’t and I have this tire warrenty I’m not worth remembering. Horrible service

If you want great car service please don’t go to MARTIN HONDA! I would recommend you to UNION PARK HONDA. I recently took my car to Martin Honda (March 18, 2021) to get ALL NEW TIRES. I had an appointment for 2:45 my car wasn’t ready until the next day. It doesn’t take a whole day to put tires on and do a front end alignment. Well they loan me a car because my car wasn’t going to be ready that same day. I took the car back the next day (which it stayed parked that whole day until the next morning) about 12:50. They called me at 4 something saying I had damaged the car. Which was a LIE. It got damaged by them once it was in their hands. They emailed me trying to say I did it and how they tried to reach me while I was there but noticed I left. I hung around for a minute so that was a lie. So back to the tires the same day I got my tires put on my tire pressure light came on. Come on now new tires shouldn’t no lights come on. I emailed Rich and told him about my tire pressure light he didn’t reply. (That’s ok cause that little Survey that I have to do for him I’m going to fail his service every question). A couple days later Ivan (manager) emailed me. Never said anything about my tire pressure light or tires his only concern was the damage that did trying to say I did it. Y’all please don’t let them service your vehicle. Take it to Union Park Honda they do a great job. P. S Saturday when I went to Martin Honda another customer was there because they messed his sun roof up. It wouldn’t go up all the way. This is the second time they’ve messed up my car. Lesson is learned.

Nate Milton has been taking great care of our family for years.

Tracey Thompson has made my car buying experience a breeze! He is very patient and extremely knowledgeable. He took the time to really understand what I needed in a car and most importantly, what fit my budget. I couldn’t imagine working with anyone else in the future!

I have tried to purchase a vehicle from them and when that didnt work out, after I purchased the vehicle elsewhere, I decided to purchase and have installed a pair of crossbars from Martin to see if my experience with their service department would be better. Before making my appointment at the service department, I was quoted an installed price for the crossbars that increased by approximately $100 when I showed up for the actual appointment. The service guy stated in passing that the cost of installation was only $40 (which I already knew) which means that installation would take about 15 minutes yet I was told that I would have to wait about an hour and 20 minutes for them to be installed. Regarding the price, I showed the service guy the current price for the same Honda crossbars on my phone from 3 other Honda dealerships in the area (after a Google search) all reflecting $100 less for the part but he stuck with the new quote. So not only was my attempt to purchase a car unsatisfactory so was my experience with the service department. I can not recommend them for anything based upon my two experiences with them.

Unlike any Lexus dealer I have been to Martin Honda has great customer service. Go to Martin in Newark and ask for Eddie. He gave me the best buying a car experience I have ever had. For the first time in my life I was comfortable and happy with what I purchased. He is intelligent and educated. I told him what I wanted and he made it work. It was something magical to be honest. Like a dream come true. Thank you Eddie.

After searching several dealerships trying to make the right decision for our college graduate. Martin Honda was the best fit. They took the time to find exactly what we requested in a vehicle and had patience throughout the entire process. Walt, Chris, Julian, Betty, Marty and Michael Pijuan were absolutely awesome. Thank you so much for making our daughter smile from ear to ear. Martin Honda A++.

DECEPTIVE BUSINESS PRACTICES! STAY AWAY! Fraud & Deceit / Negligent Misrepresentation - Martin Honda intentionally misrepresents their vehicles and knowingly sells vehicles with undisclosed accidents and mechanical problems. This is fraud and deceptive business practices! They DO NOT stand behind their vehicles. Don’t be a victim like I was!

Working with Beth in pre-owned was such a great experience for my son buying a car on his own for the first time. Beth was so funny, and down to Earth and incredibly helpful it made the car buying process a dream. My son absolutely adores his new (to him) car.

Tracy Thompson, Thank you so much for your outstanding service! I truly am so happy I choose to speak with you. You were so clear and right to the point. I’ll deff be telling all my friends and family about the great service! Thank you!!

Best car buying experience! Will made everything so easy to understand and helped me find my dream car! I couldnt be happier!

I came to Martin Honda looking to trade my old car in for a Honda Civic 2020. The staff members were extremely helpful. Not only did I get the best car Ive ever had but it was also the best experience Ive ever had when it comes to getting a new car.

Beth Bickford @ Martin Pre Owned is extremely helpful! She was patient and allowed me to find the car that I was truly going to be happy with! My 2005 Honda Accord EX was totaled from someone running into back of my Betsy, Betty Boop and Beth help to upgrade Betsy, Betty Boop! She also responded to all my follow up emails afterwards until I finally did not have any more questions. So, I’m thankful and grateful and it’s my pleasure to give her a 5-Star rating! And, if you’re in the market for a car, go see Ms. Beth Bickford @ Martin Pre Owned!Blessings and Love! 🙏🏾❤️

The staff was super friendly and made the entire shopping/buying process very easy and straight forward. My salesman, David Eno, was very upfront and honest about all my questions and concerns. I did not feel rushed or pressured into making a deal happen like you would at some other dealerships.

An individual by the name of Mark in the sales Department was scheduled to assist to my Wife and I. I dont know if Mark was having a bad day or he wasnt interested in making the sale because the commission wasnt going to be high or maybe it was the color of my skin. Dont know!! But being a man of color, Ive been down this road before. My Wife and I were informed by Mark, that Honda was NOT offering any deals or any specials for the 4th of July. My Wife and I were returning customers, attempting to return a lease and lease a new vehicle. Mark could care less, not taking the time to show us nothing close to what we were looking for, Mark was condescending at times and appeared to be juggling several customers at one time. And everything was RUSH, RUSH and more RUSH. Martin Hondas MISSION STATEMENT: Thank you for allowing Martin Honda the opportunity to earn your business. We believe that our business is not just about selling cars, but more importantly it is about building long term relationships. Give us the opportunity to gain your business today and we will do everything we can to retain your business for LIFE. NOT EVEN CLOSE!!! Mark needs to take some refresher trainings in Customer Service effective immediately. After all was said and done, my Beautiful Wife and I went over to Union Park Honda in Wilmington, we were greeted by an employee and gentleman by name of Michael and he assisted us in leasing our new vehicle. Shout out to the polite, respectful and courteous employees of UNION PARK HONDA in WILMINGTON.

I was car shopping with my daughter for her first car the other night. After multiple dealerships that wanted to sell us less for more we stopped at Martin Honda, where we meet their salesman Mark Tribuani. He was professional and got right to work. In the end he came up with an amazing deal that was so good we could not refuse. HIGHLY recommend!

Very Satisfied with my certified pre-owned purchase! I can be a bit indecisive but my rep Tracy was soooo patient with me. He pulled several options for me going over each one in great detail to find me the best deal. He made the process very easy and his customer service was Excellent. I am confident I made the best decision for ME! Thanks Tracy, Ill be back for my next purchase for sure!

3rd car i bought from Beth Bickford. I trust the dealership and can always count on a great deal from Beth. That and it is so conveniently located. I know i will always get the honest truth with Beth.

Reliable vehicles and wonderful customer service!! I have purchased 3 cars from Martin Honda, and each time Bernell made the process simple and stress free! He goes above and beyond to help his customers! Excellent service!!

Great service and a friendly environment. Our salesman, will anderson, was very accommodating with test drives and gave us a deal we were very comfortable with. Easy 5 star rating

The experience in buying my Honda Accord was awesome. Bernell and team treating me as a special guest. My car is perfect for me the experience was so great that my mom bought a car the following week! This team is awesome! They will get you in the car of your dreams and get you financed! Thank you Bernell and Al for taking care of me and getting me in the car of my dreams!

I have purchased or leased 3 cars from Martin. My salesperson is Bernell Mitchell. He has always been professional. He thoroughly explains all options so we can find the best vehicle for our family. I recommend anyone who is looking for a new car to stop by the showroom and ask for Bernell. You will find the right vehicle for the right price!

Purchased my 3rd Honda from Martin with Ken Kazarian in 2017 -- looking forward to #4 next year ... and to another quick, straightforward and fair customer experience. Ken makes the car buying process easy, because he always listens to what Im actually looking to buy, understands my budget and doesnt play games with final prices or pressure sales tactics. Test drives are always a blast too - Kens polite and professional, but never short on a few jokes for the ride. Nearly 20 years of Honda ownership later, happy knowing I can always count on Ken Kazarian as a trusted partner in the car buying experience. Wouldnt go anywhere else.

Love Martin Honda! Tracy Thompson got me a good deal! Now I’m rolling in my new whip! Life is good.

Ive used Bernell for a few vehicle purchases. The process has always been straight forward and smooth, which is something I did not always experience with other dealerships and sales people. Its great to have that sense of confidence and trust with Bernell and the dealership!

Jose at Matin Honda got me a great deal on a vehicle. He made it simple and easy while never pushing me into any decision. Pleasure working with him!

It was my first time buying a car from anyone but a neighbor, and Alex there at the dealership couldnt have made it easier He even helped me find a better rate on insurance while I was there! Cant recommend them enough.

Recently I was at Martin Honda to aid my elderly parents with a new car. Mark Tribuani did an AMAZING job in walking them through the process. They were so happy with his professionalism and all around knowledge! I highly recommend Mark because he also sold me my Honda (which I LOVE). He gave me great service, explained everything, and generally took an enormous amount of time to make sure I was happy. I could not say enough about him (and my parents as well-who do not know how to do a google review). Thanks, Mark and Martin Honda for having the best employee and service!!!

Our son had just graduated from college and needed a new car. Since we live hundreds of miles away we were not able to help guide him on his first ever new car shopping adventure. My husband offered to begin the arduous search for the best deal on the car my son wanted. Over the course of a week and a half, we received a MULTITUDE of 1/2 written, bogus quotes for cars the dealerships didnt even have...We were hounded by email and phone for weeks yet there wasnt a clear quote or guarantee made to price out or acquire the car we were looking for. The communications were over bearing, evasive, rude and just brutal...With exception to one...this quote was simple, comprehensive and included detailed pricing, yet it was not accompanied by any bullying phone calls or emails. So WE reached out to Eric...AMAZING unparalleled client care, he listened, was patient, understanding and again, AMAZING... he was always responsive, answered every one of our questions and researched the out of state questions neither of us knew the answers to....he provided everything we needed to guide our son in the best possible direction.Eric searched several states to find the exact car my son wanted and truly went outside the proverbial circle to do whatever he could to make this deal seamless. He connected us with Kim who walked us through the various financial items and extended warranty programs my son could consider ahead of time. Mike reached out to us to ensure we were all set and ready for our upcoming appointment.Once we got to the store, we were greeted by Mike who ensured we were comfortable and happy throughout the entire process. We sat with Vernon who gathered and organized all the paperwork and who later sat with our son to walk him through every point of the car. Kim was kind, informative and explained the various points of the loan documents to my son.My husband and I have purchased several vehicles over the course of our lives, and yet not one dealership has even come close to Martin Honda. This is not your typical car store filled with sales people looking to make their monthly quotas...this is a family....who wants you, the customer to be happy and comfortable with your purchase at every level.THANK YOU so much for helping us to educate our son with his first large purchase and most especially show him that you can purchase a car on your terms, with professionals who practice good business and treat you with respect, integrity and kindness.

I purchased a certified pre-owned Honda CRV from their pre-owned lot across the street. Beth was AMAZING! I’m pretty sure I had the best experience buying a car ever and it was all due to Beth. It definitely helped that they had my dream car on lot, but even through such an intimidating process, Beth made sure I was comfortable at all times. If you’re looking for pre-owned vehicles GO TO BETH!

I went in as a buyer with specific demands and Martin Honda met every one without hesitation. Mark Trib was a great salesman. Would recommend him.

Martin Honda is one of the best dealers I’ve been to. Ed, the salesman made sure my husband and I were very happy. He went above and beyond for my husband to get what he was looking for. Unfortunately I don’t remember the name of the guy who we signed the papers with at the end. He was amazing! He called my husband two days later because he found him a better deal. I don’t think anyone would do that for anybody. Thank you Martin Honda. My next car will be from there.Update: Ron was the one to help us at the end. Thank you for everything you’ve done. Very professional and friendly... thank you once again :)

Authorized Kia dealership. My first experience. Professional staff. Friendly. Prompt. A spacious place to wait while they do the work. Told me about a recall on my vehicle and set up an appointment to take it back for update. Tire rotation was $19.95. First oil change was free. Out in about 1hr 15 minutes.

We were looking to upgrade the car we had and so we went to Martin Honda not really sure what to buy. Eddie (Emad) was very patient with us and took the time to show us all the options that were in our range. All the time and effort was well spent because we walked out with our brand new car that same night. We will definitely be recommending Martin Honda, but especially Eddie (Emad) to anyone that is looking to buy a car.

This dealership was recommended to me by a close friend, who knows my frustration when it comes to dealing with things like buying a vehicle. Despite my visible frustration, a young man named Mark made my experience run as smoothly as possible. He provided me with excellent customer service and me and son were able to leave satisfied, and in a timely manner. I would gladly direct future buyers in this direction.

Mark from Sales sold me a Honda Pilot. Top notch service and commitment to getting me the best deal. Im not sure how Mark is able to make any money with the great deal I got. I will certainly be using Martin Honda, and specifically Mark from Sales for all my automotive sales needs.

Best Place to Buy a Car!!!!We are repeat customers. Sales and service is top notch. My very favorite person to deal with has always been Larry Murray, he can get the job done no matter which hat he is wearing that day!I brought my brother in, who was having a little trouble getting a car due to a series of bad breaks. Martin Honda was able to put him in a brand new car! That was four years ago and he still loves his car and is grateful to sales team that put him in it. He plans to buy his next car from Martin as well.

The sales guy - Aaron - was really helpful. It was great to work with someone who really cared that I was getting in the right car for me.

We are so grateful to Bruce Blake. He is the best car salesman! Bruce helped my mother purchase a new car with my correspondence from another state. Extremely helpful and nice. Always respectful. They are fair and never pushy. Bruce went above and beyond making sure that we got the vehicle we needed. He was always responsive and attentive to all of our requests. Our family is so grateful to Bruce. This is our familys 4th vehicle purchased from Bruce and Martin Honda. We have always had a superb experience and will be back again!

I had a great experience here. Assisted by Tracy Thompson, will definitely be back!

STELLAR! That’s the word that comes to mind when I think of the team at Martin Mazda/Honda/Kia on Cleveland Ave. in Newark, DE. We started looking at Pre-Owned with James Conkey. He impressed us so much with his knowledge and service that we returned to him even though we decided to buy New. James wasn’t available so the manager Al asked Tracy Thompson to fill in on James’ behalf. Once again we were treated with impeccable service and salesmanship! Tracy clearly loves his customers and his product. I encourage you to go see the Martin team so they can pair you with the vehicle to best suit your needs. We will definitely be repeat customers ♥️

Salesman Mark Tribuanis hilarious car related Facebook memes are what drew me in to Martin Honda. His attentiveness and professionalism are what led me to drive of the lot with a brand new 2021 Kia Forte. Mark thank you so much- I truly needed this process to be quick, easy, and gimmick free. You delivered on all fronts. I am so thrilled with the service I received and of course with my beautiful new car. I will definitely be back at Martin Honda asking for Mark for all of my future car purchase. Keep the Facebook memes coming Mark!

I had been taking my 2 Hondas to Martin for years and during 2020 they managed to lose me as a customer due to their poor communication, inadequate diagnostic capabilities and sheer inconvenience caused from having to take my Civic in several times within a span of a couple months for the same problem (which was never effectively solved). My other Honda is no longer in service as this dealership failed to let me know of a pervasive rust issue on the fuel and brake lines which made fixing the car economically unfeasible (it was a 1998 Accord and Martin assessed potential repairs at $3 grand or so- mind you they hadnt said a peep about these problems all the years I had been taking the vehicle in so this was a shock). I will never give Martin any of my business (service or sales ever again). Oh - I forgot to mention the service manager failed to call me back about promising to look into my concern with the 1998 Accord. POOR SERVICE

Last Friday my Wife and I came into Martin Honda and were instantly greeted outside by very outgoing salesman. After telling him we were just looking he assured us that was quite fine and hes happy to be our guide. Because of the Virus he couldnt go on test drives but made sure to teach us about each of the three vehicles we were interested in. In my 30 years of purchasing cars I have never met such an accommodating salesman as Mark Tribiani. Heres to many more cars in the future

I bring my friend to this dealership bought a brand new accord about a half year ago. Just happened this week, the cars sport wheel was stolen when parking in the street. We call the tow truck and tow the car to this dealership trying to get some new wheels and fix the broken window thief . The dealer refuse to take the car and told us that we need keep the car right on the street where the wheel got stolen in the first place and wait 1 or possible 2 weeks to wait ordered new wheels to arrive.Really? Martin? We are your customer. It make me feel shame that I bought my friend in. I know you have right to reject a car service for all you can think safety reason but really? The Firestone next door took our car and able to accept the car to park in their parking lot and waiting for the new wheels to arrive instead of waiting 2 weeks and got our windows broke in again....

We bought a used car for our daughter from Martin Honda and Aaron made the experience so easy. He was amazing from start to finish! Super friendly and knowledgeable! Best of all I didnt feel like he was trying to sell me a car. I felt like he was trying to help me find the best car my daughter and my budget! I plan on buying another car soon and will most definitely be going back to see him!

I highly recommend working with Beth Bickford and Mark Grubb at Martin Honda. They are wonderful people to buy a car from and make you comfortable.

Always great service from the folks at Martin! I have purchased several vehicles from Martin over the years. Bernell Mitchell is my salesman and always provides excellent consultation and the expierence is always pleasant and hassle free. He listens to what Im looking for and matches me with the best car on the lot. Highly recommend Martin and Bernell.

My experience at Martin Honda has been EXCELLENT. It would not have be possible without the BEST salesman in the state, Ricky Waterman. I have purchased all my vehicles at Martin, and have experienced nothing but excellent customer service. Mr. Waterman always goes above and beyond to make sure you are happy. To him, It’s more than just selling you a vehicle. Thank you for your excellent customer service.

Jose LaSalle is amazing, he sold me an amazing 2018 Honda Accord! Very friendly and helpful.

Have been coming to Martin Dealership for several years and have brought several cars from them. Bob Martin our salesperson is an excellent consultant. Has always been courteous and professional. He has always done good for my family. I highly recommend coming to Martin Dealership and ask for Bob Martin. You will not be disappointed.

The process was easy but on the initial quote the title and registration fees were inflated to hide a 279 dollar administrative fee that wasn’t disclosed until the meeting with finance.At finance they “accidentally” added a point to interest to take it from 1.9 to 2.9 and had to be corrected.It was apparent that the finance department was having issues with accuracy and several figures needed to be corrected throughout the process. Which was kind of expected because the customer before had the wrong vin number on their contract.When signing the contract the arbitration clause was misexplained as “if you sue HONDA you have to go to court behind closed doors” which is in no way accurate to what an arbitration clause is.All in all, typical dealership experience.

If you come to martin Honda ask for Mark Tribuani. I went looking for a car and he helped me find a mini van that met all my needs. 10/10 would recommend. He was awesome and kept me laughing the whole time.

Bought a used car several years back. The car has so much issue always took it to the dealership for repair they once lost my car keys and couldn’t find it for hrs, the service center feels like someone’s garage, the car after having new battery in several time would not turn on and stop in the middle of nowhere, and the employees were so rude there, would prefer Toyota over Honda at least there service department is a bit better and no issues with a Toyota compared to a Honda.

I only test drove a car at Martin but Will Anderson is the guy to see at Martin Honda. Great service!

My boyfriend has been in the market for a new car and on a whim we decided to go look. We were greeted immediately by Ken. Ken, what a guy. This man made the car buying experience so stress free and even fun! immediately had us go for a test drive, gave us the fairest price he could and was transparent every step of the way. He even went the extra mile to call his personal insurance agent to see if he could help my boyfriend in getting a lower insurance rate (very high for young male drivers) and was patient with us while we debated what to do. Ken kept saying that honesty is what made him successful professionally but its obvious that he operates ethically in all facets of life. To us, especially when buying a car, that speaks volumes. Thank you so much Ken, Jordan loves his car and we will remember you for many years to come!

Shopping Mazda and Hondas. Brian Matt is my salesman. He is friendly, open and honest. Ultimately, I did not buy a vehicle but I had a very positive experience.

They wouldn’t want to install oem honda parts because I didn’t buy directly from them. I guess business is that good

I was in the market for a new sedan and was referred to Mark Tribuani by a friend of the family who said her experience with him was out of this world. Not only did Mark go above and beyond to get me EXACTLY what I was looking for, he made it the best car buying experience Ive ever had. Ive been to a few dealerships in the last few weeks during my search for my new ride, and I can say that the trip to Martin Honda to see Mark makes me wish I had just gone there first to save me time, gas, and patience!! Thank you so much for helping me get my dream car, Mark!!! I wish more sales consultants were as passionate about their careers as you!!! #CustomerForLife

My salesman, Brett Smith, was wonderful! I couldn’t ask for anyone better. When I first went to purchase my car, he was the first one to greet me and worked with me too make sure we met my budget. Even while having complications with my vehicle at another dealer, Brett was helpful and kind enough to help me figure out the best solution. I highly recommend him, and Martin Honda overall.

My sister is friends with Mark T and told me to ask for him. In and out in no time. No games. Shockingly pleasant experience. Will return!

Nathaniel Milton was my sales person, I had a lease vehicle and it was time to give my car back or keep it and I was not sure what I wanted to do. Mr. Milton was very patient and helpful in my decision making. I highly recommend Nathaniel Milton. When you go to Martin choose Milton!!!

Mr. Martin is a wonderful individual that exceeds past any salesman expectations that I had or experienced. He’s a wonderful, joyful, and charismatic person. He’s has youthful spirit and treats everyone with the upmost respect. I was just coming to assist my girlfriend with choosing her new car, but he treated me as if I was the one coming in for services. I had a joyful and wonderful experience while visiting there location multiple times.

Nat Milton was my sales person who came highest recommendated. I will refer everyone to go see Nat. Nat was very professional and knowledgeable. He was very patient and helpful in helping me make my decision. I told him what I was looking for and what I was willing to spend and no more. Well it worked out perfect and I got my vehicle. I’m enjoying driving my Honda!!! Nat has also called to follow up to see how it was going. I truly won’t hesitate to let everyone know to ask for Nat Milton @ Martin Honda!!!!

I leased a 2019 Honda Civic EX from Martin Honda. this was my first experience in working with this dealer and I had a very easy experience. I worked with Walt Goodman who was courteous, patient and very professional. The process was completely seamless which I deeply appreciated. I would recommend Martin and Walt to anyone!!! Thanks for the great service.P.S. Kim, the credit manager was also extremely helpful to me.

Tracy Thompson was awesome to deal with & answered all of our questions!

Tracy Thompson is the best thing since sliced bread.

I went to Martin Honda worried that I wasn’t going to be able to get the car that I wanted.. But Mr. Tracy Thompson and his team went above and beyond to get me approved and I ended up getting a better car than I expected! He explained every detail of my loan and worked with me so my payments were affordable! I am so happy with my new car that I recommended Mr. Thompson to all my coworkers and friends.. I will definitely be returning in the future for my next purchase! Martin Honda is awesome especially Tracy Thompson and his team!

I came in with the mindset of buying out my lease, or leasing a new car. I never even considered buying a used car until I came in and spoke with Aaron. Aaron was very helpful worked with me on weighing out all my options and what made the most sense for me. He never tried to sell me a car and was working with me every step of the way for whatever I chose. It was a really great experience got me a really good deal I highly recommend going to Aaron he’s a good guy and a man of his word.

I had the best, professional and courteous salesmen - Rick Waterman who made my experience so pleasant. He understood my issues and had patience to help put me in a beautiful 2018 Nisan Altima! I highly recommend (and already have) all my family and friends to choose him first when they go car shopping. A huge thank you Rick! Sincerely - Nancy C

Tracey Thompson was professional and very helpful. Would return in the future because of my experience.

Location was very nice and Tracy Thomson was very helpful and professional!

Just wanted all to know that Mr. Robert E Martin Jr is a true professional at what he does! He is not only a salesman but an automobile advisor. He is the BEST in the east! He puts you in a vehicle that is best for you and/or your family, and makes it as seamless as possible! Be confident that you’re in GREAT hands with Bob!

I didnt feel as though I received the same type of experience those with higher credit scores wood have received and it seemed that being a person that lives on disability is not customers they like to deal with unless youre looking for 87 Metro Geo or something of that quality

Mr. Brett Smith is an informative and personable car sales representative. He helped me find a safe, reliable, used car that is in great condition and fits my family’s needs. He also made the process of buying a car as smooth as possible. Thank you for the great deal and nice purchase experience!

I have known Bob Martin for 15 years personally and my family and I have always purchased our cars from Bob, who is reliable, helpful and will give you exactly what you are looking for. He also works well with you financially in a way that is affordable for you. I’ll always continue to go to Bob Martin for future car purchases. Thanks so much Uncle Bob for everything!!!

It was nearing time to turn in our 2016 Pilot that we leased and we wanted a 2019. The previous person we had dealt with was no longer with the dealership so I went on Dealer Rater to find a new sales rep. Let me say, this service works! There is a reason that Shari Godwin has 5 stars and 100+ reviews. She is the best! She had no issues with working with me over phone/email. She provided me an unbeatable price up front and was an advocate for me through the entire purchasing process, tweaking our deal to get exactly where I wanted to be. This is our third lease through Martin and by far the best experience we have ever had in any car purchase anywhere. Martin has a great team that includes Technology and Insurance specialists that are there to help you. Even the finance office was a breeze with no hard sales tactics and a very simple and easy to understand process to closing our your purchase. We will be back!

My experience with Martin Honda was wonderful, because of my sales lady, Beth Bickford. She was quick, which is so important, easy and efficient. She searched and found the perfect car, it screams me, and I love ❤️ my car. Thanks Martin for such a pleasant experience. When it’s time for another car, I will be back!!😃

I came to Martin Honda to get my first car after going to multiple dealerships and Tracy was the one who helped me. He was very informative, walked me through every thing, showed me every feature on my car and how to use it. He made me feel at ease with the process and didn’t pressure me at all like the people at the other dealerships did. I will definitely be coming back and sending business his way! He was amazing! 5 stars for sure!

Hello,I give this place a 1 star for this main reason.I had my vehicle service the first time at Martin back in mid July, 2020. First thing was a schedule for a oil change and tire rotation, as I came in early for service and stated the reason I was there for and explained I would like them to check my alignment since the car was pulling to the left. The service advisor stated sorry we can’t since they schedule me for an express service which I was not informed when I schedule the appointment over the phone. (Which I was a little annoyed about at first) So I keep my service appointment which wasn’t a long wait, which was a good thing. As waiting for your car in the dealer can be annoying.After my vehicle was serviced, a week later I received an email from carfax inquiring about my service at this dealer. As I look over my carfax, I see that Martin dealership made a mistake with my mileage. My vehicle was serviced at 46k and they (Martin) keyed in 96k. This minor detail as we are human can happen. So I call the dealer and speak with a guy name mark. I explain the issue and he stated he would look into it and call me back. After nearly a week I followed up. Mark did not recall having this conversation with me and gives me an phone number that is not what I used and which is not my listed number. As I inform and correct Mark, he caught an attitude and said well whatever which prompted me to inform him I don’t need the attitude since you guys made the mistake and when I call to have your department fix the issue and failed to follow up. Now you recall and say that John was your service advisor and he would have to call you back since he is off. Keep in mind, this call happened on Wednesday 8/5/20 and I’m still waiting for a call made. Something so simple and the lack of detail in attention make me wonder was my original service even fully completed!Maybe I would get the attention of upper management at Martin dealership to have this issue corrected immediately and receive a call from upper management and maybe they would try to make this right for the lack of attention and poor handling on their staff part in this matter.

Mr. Bob Martin is amazing! He has great customer service and keeps his customers in mind when they are trying to make a new purchase! He’s full of jokes and takes his time with you! I would recommend him to EVERYONE!! Thanks Mr. Martin!

My second time leasing a brand new Honda. Everyone is so nice and helpful but Mayra made the experience so easy. She’s a great, honest salesperson! Highly recommend her!

I took our 2018 HondaCRV touring to Martin Honda Newark Del. we bought it there new. I took it for service at 30,000 . Np with service but i asked why they didnt wash it ? they said it has been broken since last year . I asked why havent u had it repaired? they said no more washes . I asked did the vacume break ? they didnt vacuum either! Jones Honda in Belair does it all thats where ill have future services completed and buy our next honda there . very disappointed!

I bought my 2006 Civic at Price Honda in Dover and for awhile, took it for service there. But, I quickly tired of the 100 mile round trip. I then tried another Honda dealer closer to home, but had mixed results there. I then decided to give Martin a try for my most recent preventative maintenance service a week ago. I was *very* satisfied. The only down side was I had an 8:00 AM appointment on Monday, Jan. 21, and they were unable to get to my car all day. They needed to make this a 2-day affair. However, they provided me a late model loaner car, free-of-charge. The actual service performed on my car was top-notch and thorough. The service coordinators that I interacted with were very responsive and provided great information during the whole process. I HIGHLY recommend Martin if you are in northern Delaware and need service for your Honda vehicle.

I am a firm believer in Customer Service!! I do not mind spending more money on a great experience. Tracy Thompson is the reason why I continue to give Martin my business. Keep it up Tracy! Your follow up is impeccable. Your knowledge of the Martin product is outstanding. And your commitment to excellence is a big reason why you are a true asset to the company! :)

I had a WONDERFUL experience buying a car from Myra! Very informative and VERY patient with all my questions and very helpful! I was leary about going in by myself but she made me comfortable and not pressured what so ever, like I have experienced before with others I have dealt with. I would HIGHLY recommend working with her!!

We had a great experience! Everyone was friendly and extremely helpful. Julie was awesome and successfully got us the minivan we wanted! I will definitely recommend them to others.