Pretty great! Feom the time I walked in the door the manager greeted us, she helped us and then we waited while the reps finished with amwhk they had already then BROOKE was our rep and she was AMAZING, she answered every question we had without us feeling rushed or anything else and when I asked about another phone she immediately went to look up the deals with it and such. She didnt beat around any bushes and was straight up about prices etc. She was also pretty funny!I highly recommend this place!

A smaller store, but they still have a okay selection and get it for you in a day or two if they don’t have what you are looking for.Great fast and friendly customer service 👍👍

Worst costumer service I have ever seen. I watched sales professional sale a $80 charger to an elderly lady instead of explaining she just needed a charge block and sold her water resistant case calling it water proof when her phone was water resistant already. The tech person who also needed to check in and doing interviews was telling everybody to just use the online options including us. When we explained we wanted to work with a person vs online service she rolled her eyes but took our information. We finally were seen and treated very rudely and spoke down to us. We made a comment about her attitude she informed us she didn’t have one. She lost over $5k in sales plus services and my business account will not be going through them anymore!! I would leave names but none of employees were wearing badge or name tags.

I have been waiting at the door (along with 4 other customers) for this store to open for 30 minutes. It’s supposed to open at 10:00am and it’s now 10:30am.

As a man it is nice to find a place that will accept and do just a toenails trim as I am unable to trim my own toenails.

Great Customer Service. It takes a while to get assistance due to lots of people switching from another Carrier. Verizon has great deals, therefore Customers have lots of questions. The Staff is very helpful.

Just needed a car charger for my Samsung Galaxy. The employee who assisted me took no time at all and I was back on the road.

Had curb side pick up and didnt come out.

Not very knowledgeable or helpful.

Came in with my father to have my late mothers phone shut off as she passed recently. Two ladies walked in just before us. The two employees did not acknowledge any of us. The big guy who was working today ignored us for 30+. Another two groups walked in to the store after us and were immediately served while we were made to continue waiting. The ladies in front of us got up and left because they werent acknowledged at all. We got fed up after the guy served the second group behind us and when we got mad the lady employee just told us to leave rather than actually fix the problem. The customer service was so bad that dad is leaving Verizon after 20 years as a customer. Im not a customer but Id leave too if I was.

Worst customer service Ive ever experienced in the 13 years Ive been with Verizon. This store has always had bed customer service. Even pre covid.

With COVID-19 restrictions in place-- staff need to acknowledge customers! Walking around doing nothing, and then that person who is piddling calls you 29 min. Later--- REDICULOUS

Great...K.B. is the best

Store opened late, and then the door guy was rude as hell. I will probably never return

We walked in and asked if to get a family plan then they proceeded to say we have to wait for somebody while there was literally an employee just wandering around the store worst service I’ve seen in a while we waited 2 hours!

Good help and friendly

Wonderful customer service!

Super friendly! Fast service! Another GREAT reason why I’m glad i joined Verizon wireless. They made picking up my AirPods quick, fast & friendly!

Great tech service.

While profesional mannered, they lack expertise that I have come to expect from Verizon stores. I also, giving alot of leeway for covid 19, but store was bare... Seems like they were severly lacking on supplies as well.

Came in an hour before closing and the store was closed. No notes left on the door, nobody in the store. It was like the employee shut down the shop before they were supposed to. Please address this to whoever shut it down far before they were supposed to.

Mask nazis, want to charge $160 for something you get free online... Rip off.

This place is terrible. Service sucks. Slow. Would suggest a different place.

Awful. Waste of my time.

Great service and great people. Could not be more satisfied as a 25 year Verizon customer.

Just stopped at this location, was greeted by a rude black male employee with dreads who told me I couldn’t park in a handicapped spot even though I had tags. They lost all future business, I am switching carriers today as a result.

Marcus was amazing! He was incredibly helpful and answered all my questions. He was incredibly polite and patient. He spent an hour with me and set up my phone.I cant remember when Ive had such good customer service. He made getting a new phone easy for this Luddite. Give that man a raise!

This new staff stinks a BIT!!!! I went in to purchase items for my phone and my son’s phone. While the you g lady was not very knowledgeable I continued to allow her to assist me. Well I should have just left because at the end I advised her I didn’t really want to use my credit card for my purchase. I said let’s just charge it to the account. She took another 5 minutes talking with whomever and came back saying they couldn’t. Well of course I wanted to know why and she stated they were authorized. I’m not sure why not ITS MY ACCOUNT. I have since walked out to my car and ordered everything I wanted online AND BILLED MY ACCOUNT! I definitely won’t deal with the store again. I’ll use the online services provided to me.Thanks!!!

Awesome Store! Verizon employees treat you like family. They are always there to help you when you have a problem with your devices. They are 5 Stars all the time. I love Verizon! 5Stars always.

They are quick as can be considering the type of services they offer. So many shiny new toys in there, its Always cool to check k it out. The prices are what you expect for retail and the associates are thorough and decently polite.

I cant find this place open. Always closed.

The staff was very helpful and knowledgeable. I was in and out.

Chody was absolutely amazing! We were greeted at the door immediately with a smile and he was more than happy to help when our first words were its a really long story. He patiently listened while we explained our situation and was more than helpful. My boyfriends 3G phone had been waterlogged and we were looking to upgrade to a smartphone and he made the process seem like a breeze. We live over 30 minutes away but from now on this is the location we will be coming to!We had been in once before and a younger girl (with blonde hair) was super sweet and informative. I wish I had remembered to ask for her name.

Josh was very friendly and honest with us. To be honest all the staff members were very nice. Great deals!!

I went into the store after I lost/damaged my phone (I accidentally left it on my car and drove off). The gentleman refused to help me find an option for a replacement as I was not an account manager. I asked him to call the account manager as other representatives have previously done in the past and he insisted that his hands were tied until I FOUND a way to contact him and be added to the account. I explained to him that he is in Austin, TX and the only method of communication that I have access to is Google. I got back out in the rain returned home handled all that and went back to the store. The same guy then told me the only option I had was to spend $300 for a basic model phone. I got up drove 11 miles, 15 mins, across town to another store. There I bought a phone out of pocket for $120. I later spoke to a customer service representative about my experience at the North Little Rock location and they verified that the associate could have called the account manager to gain permission for me to be helped in the store. When the corporate customer service rep called the store they said that the policy is enforced on a case by case basis. I guess a six month pregnant woman with a small child in the rain with absolutely no cell phone doesnt warrant a good case for that particular associate to exercise all options to help a loyal customer. The drive to the University location is worth it. The staff members are knowledgeable and willing to help no matter how much money you look like youre going to spend. Even though this store on McCain is less than five minutes away from my home they will not see a DIME of my money ever again. Dont waste your time.

The store was very clean, I was greeted when I walked in. The store layout was easy to understand and find what I was looking for. I got a very good deal on the Moto mods. Buy 1 get the projector for free. The projector is $250! Overall good experience, just a little crowded.

The representive was working with us when we first got there. After working with us for a bit, he was getting aggravated with the issue that we were having. He just pushed us off. Went to helping another customer. Without saying he was finished with us. The issue never got resolved. We got better service with the customer service guy, that we called. His name is Chris. Hes out of Hot Springs.

We had some challenges sorting out transferring our phone numbers from our old provider, but KB and his team worked really hard and went the extra mile to make sure we got what we needed for the whole family. I would recommend that anyone needing a new service provider or assistance with any cell phone issues to go see KB in NLR.

The person who helped us seemed very rude, like she didnt care if we got what we came in for. Ive been a Verizon customer with 6 lines for over 3 years. Youd think they would treat you better.

Kym was on point, she answered all my questions and a few I didnt know I needed to ask.

Great customer service

Very knowledgeable. Very helpful. Store is very clean. The staff here is top notch.

Store not open ...?? Need to make sure to take it off of Google and store is not open Google says stores open it is not.

Got great service after we had to go to the store. Using customer service over the phone, the man talked over me, and didnt pay any attention to what the problem was I trying to get help with. Most stressful experience of the day.

I get exceptional customer service every time I step in a Verizon store

Very knowledgeable

John is an amazing rep. Friendly and helpful. Not to mention he is super handsome and has a nice butt. #girlfriend

They pretty good place for phones and stuff a little bit steep on prices but you get what you pay for

Upgraded early but the rep didnt give me the correct tempered glass. Nor did she offer to put it on so she didnt catch her mistake. I had to make another trip the next day to get it taken care of.. pushy reps & little customer service.

I recently bought a pre pay package with Verizon Wireless switching from another service provider. I had to call the national customer service line to help with issues with my phone. I received horrible customer service. The representative was rude and there was issues with language barriers. She didnt understand what I was trying to explain. I finally had to hang up after the representative started raising her voice.The next day I called Verizon and disconnected service not only because of the poor customer service but the automated system is also a nightmare to navigate though with endless automated systems I had to hang up 3 times and call back to find the right option for customer service.I called the local store location and asked for a refund and after some hassle about how they cant issue refunds with that service I asked to see paperwork stating that was the case. When the manager refused to look it up he finally agreed he would issue the refund if I come down to the store.When I got to the store to get the refund they changed their story and said they couldnt refund my money. I once again asked to see the paperwork stating the policy they instead told me I would have to look it up.I drove 30 minutes expecting to receive the refund as promised instead I left without a refund and this company has lost a customer for life. I would not recommend this store because the lack of customer service and failing to honor a refund that was promised.

I was lied to at least twice today at Verizon.Lie #1: First I go in and ask for KB. A girl goes in the back. KB comes out and starts talking to me. The girl pops her head out the door and says KB will be out in a few minutes. He is standing at the counter. This shows she was obviously too lazy to check.Lie #2: Not happy I am quoted one price at the store two weeks ago for a business account, saying the deposits and fees would be waived, then go back today and there are all these extra activation fees, deposits and such. I got a very poor excuse why KB wasnt able to waive fees without permission. Seriously???Not to mention KB seemed very lost through everything. He fumbled around and asked me if I wanted to use all of my name. He was disrespectful about my hyphenated last name. Do people at Verizon use half of their name?He didnt seem to know what a hyphen or a business license looked like. Why?? If you can read, you can see a business license, and he never has seen a hyphenated last name??Plus he inforned me I will need to pay for a phone Verizon is giving away for free. What?? THEN I get told my tax ID isnt old enough. I was not aware there is age discrimination for a tax ID number or he thought I was just stupid.THEN I got a very poor excuse the business manager isnt at work. Right. How is that my problem? (Noy buying that excuse) He cant sell a phone plan without a manager?? Verizon employees may want to try being honest at work. So . . .Either I was lied to the first visit or the second. No way around that... Not very good business. Im checking other companies currently. Verizon went from the top of my list to the bottom of my last choice list. It has very unprofessional and disrespectful employees at this store. Today Verizon was very disrespectful to me and my spouse.Btw, save apologies in a response. That ship sailed.AT&T may not be the brightest bulbs in the pack, but at least they try to work with you. I may have to pay more at AT&T but its evident, you get what you pay for... I am thankful Verizon showed their true colors today and saved me from one big mistake.I was told by many people Verizon was not bothered with their customers. I discovered they were right.UPDATE: I went with AT&T because they offered me a much better deal with no nonsense. Stay clear of Verizon.

This is one of the most worst experience Ive ever had in my life for a phone company they would not even help us activate a phone they gave us a sack and pushed us out the door and said we dont do that anymore if my wife had not signed this contract for another 2 years she could have give them their phone back and well go to AT&T service is awful I gave him one star because thats the lowest I can give them

The Little Rock store and the McCain Mall Store team were both great at assisting me with my cell phone issues

Was loving the music playing on blue tooth speaker so much that i joined in and had self volunteer karaoke lol

Wonderful experience and this was the first photo I took with my new Pixel XR from Verizon. Great customer service and easy to work with.

Stop in and ask for Kiara. Well versed in her profession and takes her time with you. Works for her customer. Kiara in NLR Verizon on McCain. Thank her for being so good to her customers.

Awesome customer service. A team that is willing to help and listen.

Tyler the Manager is a total douche bag. How did this guy get to be manager? Talked down to us the whole time like he was superior. What a loser!!

Where to start...Krystal lies. Straight told us the phone she brought from the back was black. Clearly it is space gray. Whatever. But she also lied and said we could not change the primary number over to our new 5s, since we were giving the 4s to our daughter. Technically now our 17 yr old is the primary account holder, because, according to Krystal, the contract is with the number, not the phone. The primary number cant be switched. Total BS. Verizon customer service told us go back up there and set them straight because we dont operate that way. This should be a riot! One more thing, if my 17 yr old gets to England and her 4s doesnt work, Mr. Verizon store manager, well, you met her dad...

Great customer service and efficiency!

Picture up a phone for a friend of mine they help out great

Quick service, was not crowded. Tried to up sell everything but overall I was happy with the service!

The associates are always nice and professional ever time I go in to pay. I have never had a problem with the nlr store and I do recommend them to everyone I know.

Really do not have anything but positive feedback about the store and all the Reps there, but I am confused as to why living in rural America, presumably with no known towers nearby and having no landline or WiFi, I am without network/internet services. Being disabled and with health issues one has to...must be able to have access.

These people are liars!!! I told the girl who helped us we wanted the 64g Iphone 6 and 64g Iphone 6 plus. She gave us the 16g and by the time I noticed it was 2 days past my 14 days, I only noticed because my phone started sending me messages my storage was full. They refused to change them, Also was told that if we got a tablet it was on in store promotion for $60. I got my bill a few days ago and was charged $249! I have called customer service and been told since I got it at the store it has to be resolved there. They got the store on the phone and the manager told me he would talk to the rep and call me back within an hour because he wanted this resolved today. That was Tuesday at 1pm.....its Thursday...still nothing. I called customer service back...they got them on the phone again and I went through the whole thing....still waiting on a call back but was told I couldnt bring the tablet back because it past the 14 days....it was past that before I got my bill!!! I will never step foot in that store and I will tell everyone I know not to.

Understaffed. Could use more people at the front desk for peak rush times. The person who greets customers could do more than just greet customers.

Very helpful staff.More bars in more places!

Great service...The rep Roger and greeter who took everyones name as you entered the store provided awesome service.

I was from out of town lost my phone everyone in that store helped me get on my way to a replacement guided and assisted every step .Awesome service !!!!!

I have to agree with a fellow reviewer, liars.......Although the experience was ok, and the salesman was nice, I called verizon help the next day to finalize the porting of my number, and I find out my monthly bill is going to be almost twice as much as the salesman quoted. Sales staff that just outright lie is not good, I was there to buy a phone no matter what. The verizon help line was most considerate and helpful and did manage to help.

Worst customer service Ive ever experienced. I waited 2 hours for them to tell me they didnt have the phone I wanted and had to order it. Very unorganized crew. If youre looking to waste your time I would recommend them first.

Marcas was awesome very knowledgeable helpful

Terribly unprofessional crew... & invasiveDo not trust them! Apparently they have a history of lying& deceiving customers. This is not the 1st time I was blatantly lied to.One of tech reps I think it was Ryan or James was either incompetent or was just straight up lying to me. He tried to tell me he could no longer my plan, because I was simply swapping devices not upgrading just swapping. He said he would have to put me on a plan that had less data for more $$.After correcting him he went in into the very back for long period of time he didnt say why..... He was likely Invasively looking into my account further, which was not needed. He then came out and finally corrected himself saying Oh I guess you can he then started asking personal questions about my account...After I left he was sharing my account details with other Co-workers. I will never go back. This is not the 1st time Ive been lied to by this crew, do not trust them.I would recommend TCC Wireless, they are a Premium Verizon Retailer on Shackleford their Rep Joe is awesome usually works evenings.

Pretty good people. no complaint out of this store

Excellent customer service. Very friendly atmosphere.

The lady was super nice and helpful

The staff was very helpful. There were some difficulties with the computers at the time but the staff did everything in their power to get all problems solved.

Received the best, fastest service here. Beyond helpful and accommodating!

Slow always trying to sell extra stuff to make quota.

Cody was very patient and helpful.Thx, Verizon

My wife and I each bought a phone here and had to return several times with issues beyond their control. Each time the service was top notch.

The employee Dustin that upgraded my phone 3 months ago put his phone number in my phone by text message and ask for me to call him sometime. So unprofessional. I have not been back since then.

Real good service.

Fixed my phone problem in less than2 minutes!I Spent an hour on Verizon Chat and nothing got resolved.

It seems like theyre clueless when you go in there and they were not able to fix my issue. Their response was, I couldnt change my plan because the phone that I own was not previously a Verizon phone I bought it at Best Buy unlocked.

We actually walked in and got help immediately

They are a bit slow making decisions when your phone is having issues.

Apathetic staff. I miss Alltel staff.

Rude associates. Bunch of young kids who think they know everything.

Good cell service and knowledgeable staff

Very good service...

Awesome service best store in Arkansas

Alway really good customer service

It was ok other than they take forever to do anything

Friendly staff

Honestly told me about the 2 for one deal not for me thank you, but I do think that Verizon should do something for the long term customers like me and my family.

Very slow, but helpful

They don’t have any experience specially jerry

Marco was amazing.

Long waits and poor service.