Always professional and they review in detail the work that will be done on your vehicle. At my most current visit, I was thrilled to see that my former service advisor, Theresa, had returned to the dealership. Definitely recommend this dealership for both sales and service having purchased my last 3 vehicles there and have all my car servicing done there.

This was my first time at BMW of Norwood and I can confidently say that my experience with them was 5/5! My service agent was Lorenzo and he was absolutely the best! Aside from being so friendly and super polite, he took care of all my car needs without any problems at all and made sure I was informed and happy every step of the way. Truly, some of the best customer service I have ever experienced yet. I will definitely be returning to this specific location for all of my future car needs.

Francisco, Sales, and Steve, the manager, went above and beyond to accommodate a tricky situation. In the end, made a buying experience fair and smooth. Open communication and timely follow-ups on all issues. Would recommend this dealership if youre in the market for a BMW, new or used. Been going there 15+ years.

I am so pleased with the Autocare at BMW Norwood! My service advisor Dan MacDonald is so honest and helpful! I keep my cars past warranty and Dan has always advised me as a family member! This is truly a dealer that goes the extra mile. Some employees have longevity, 2002 was my first experience and I have never had a problem!

Excellent service and fast approach in buying a new vehicle, would definitely stop in again and work with Roger LaFerrara. Thank you

Car went in for service, all was completed timely. Additional work was needed and completed within a timely manor as well. Loaner car was provided but they could be better organized as I arrived at 6:30am as scheduled and the loaner they gave me had no gas. They did fill it before I left but they should have them ready to go. Otherwise very happy.

Excellent service, Valdir was great to work with! Spot on time estimates and kept me updated throughout process. I chose to wait for car and was able to continue working in a nice clean comfortable area. Service team lined work area in car to keep car clean- much appreciated, thank you! Highly recommend:)

I purchased a 2022 BMW X3 xDrive 30i. Sokol and Julianna provided excellent customer service.

Our sales agent Jamie at BMW norwood was able to get me in the car i wanted, without any hidden fees and all other nonsense we are used to at dealerships. The dealership took great care in making sure that the car was showroom ready on pick up and that we were left an impression that they truly cared about the customer experience.

Teresa was my service advisor, she was great. Very helpful and explained everything that was going on and what was an actual priority to get done. The service was done in one day. Great experience overall

The Customer experience at BMW of Norwood is outstanding! The combination of their AI technology platform and the one-on-one customer engagement creates a superior experience. Ali was friendly, engaging and very helpful.

My wife and I were in search of the perfect BMW M4 that met all of our requirements. We visited a number of local dealerships and ultimately had a fantastic experience at BMW of Norwood. From Mario and Ian in Sales to Heather in the business office, we enjoyed all of our (COVID-compliant) interactions. We found a gorgeous, low-mileage M4 that stuns, even standing still. The BMW of Norwood team is professional and the care they take in both their cars and customers is immediately apparent. Wed like to extend special recognition to Max C. who took us on our initial test drive and continued working with us, even past the point of sale to ensure that we were satisfied with the purchase and service experience. Max went above and beyond to help get us all set up and on the road - his passion for cars shines through in the work that he does, and he took care of everything we needed. Thank you for the great service and colorful new addition to our garage! Wed highly recommend the team here at BMW of Norwood!

Carlos our service advisor was very polite and open with our concern and cost of the repairs, including any discounts. The service technician showed us in real time video of the issues that needed attention. Overall, I recommend the service that the listed dealership provided and I never felt out of place as I was treated like a lifelong customer.

I went for pre-purchase inspection for BMW X5. Service was top notch. Cameron was very helpful and knowledgeable. Giving 5 stars. Thank you guys!!!

I want to thank Jake Archer and team for a great car buying experience. We purchased our first custom car earlier this year and his patience and guidance along with incredible assistance from expert Paul turned what could have been a harrowing experience into a very positive one. He helped us test drive and sort through the many possible options, was able to build exactly the X5 we wanted, within a month, and at a price that made me smile. To provide some context, we were impressed with the service we received with Ali at BMW of Norwood on our used 2017 X3, even though we had purchased it at CarMax. We thought we were just coming in to test drive a used X5. Did I mention Jake also gave us a great trade-in price for our 2012 ML350? I gladly give my highest recommendation to Jake and BMW of Norwood.

Car was picked up for service, and returned to me in a timely manner. Teresa handled my appointment, and as usual, she does a great job. Thanks Tetesa.

Roger was a good sales person, good energy and well mannered. Bmw Norwood is also good at negotiating especially with the horrible car market right now. I like this place.

Max, Paul, Heather & Phil..we have to say this has been one of the best experiences in car buying ever! Max was attentive to our needs-allowed us space but maintained contact throughout so we were confident in his securing both the car & color wanted! Provided us answers to all of our questions-he knows the BMW thoroughly-as does Paul who was a great benefit to this technology challenged couple!! Explaining in simple terms that even we could understand-MAYBE! Heather was a delight very business-like BUT super nice as was your trainee Phil! So in conclusion, Steve Martin has obviously surrounded himself with professional & super nice individuals who love their jobs at BMW & excel at making their customers feel so comfortable! Having been in sales for over 50 years we know & appreciate a great team when we experience it! Thank you all so much!

Service was timely and efficient. Staff all polite and helpful. Highly recommend

Roger was extremely awesome and answered all my questions! I love that they were not rushing me and explained in details! I will most definitely recommend any of my friends and family to go visit him and his staff! This is my first BMW X5 & I can’t wait to start driving my new SUV! Thank you Roger! 👍

Always fast and prompt service with a smile my only complaint is with any service bmw washes car, no wash this time. My only complaint. No biggie.

Every time I’m at Prime BMW, the service is prompt and courteous from the moment I arrive. Ali, the service representative who’s been assisting me from the time I purchased the car, has been outstanding. He is helpful, professional, kind and knowledgable. He has ensured I get the most from the service contract and I can trust him to be honest and straightforward about what my vehicle needs or doesn’t need and when. When I’ve had issues questions, he is always very quick to address and is very accommodating. My car is always returned clean with work completed as promised and without any further problems. I’ve owned Mercedes and Volvo vehicles as well, but the service at BMW has surpassed both.

Jamie was outstanding as our sales rep. Easy to work with and super knowledgeable. Everyone with whom we worked was just great! Leo in service was the one that recommended we come in and give Norwood BMW a try. So glad Leo sent us in - because we love our new X3.

I had a great review of my issues with my M3 BMW. Dan is an outstanding advisor and does as usual a superb job.

Everyone was very professional. From Finance to Sales (Max) to Service Carlos…everyone was awesome! Thank you BMW!

Anabel is an all-star service representative, so friendly and patient. She did great at putting up with my soggy mood from a day of pouring rain. Thanks for always going the extra mile and getting the job done excellent!

This is my first time purchasing a BMW. The experience I had with BMW of Norwood was exceptional. I first reached out to the dealership via online request on availability for the M2 Competition and Sarah was very prompt in email responses on status and the options that I wanted. When she told me that the car is at the port with all the options I wanted we moved forward with the deal and started working closely with Sokal.Sokal informed me the entire process of where the car is at, explained the financing options, and the different options that the car came with. He is also very enthusiastic and is excited as I am on purchasing a M2 Competition model, as he too is a car enthusiast. He also went above and beyond in trying to meet my needs in acquiring new plate aspect.I worked with Nicole on the financing side and with COVID we worked our closing on the sales floor which is very interesting and different in a good way. She did not “hammer” me with extended warranty and options but show me what options is best for the mileage I will be driving.Finally, Michael who helped with the on boarding process of understanding how to use iDrive was very excited as he too is a car enthusiast.The team here at BMW Norwood has been fantastic to work with in my first BMW M car purchase. I cannot wait for the renovation to be completed and see the new redesign.

Outstanding!This is my second purchase from BMW Norwood. Sokol in sales has excellent customer service, professionalism, and in-depth knowledge of BMW vehicles, not to mention took care of all my needs and wants as a customer. Heather and Gail, thank you so much for a great experience in reception and finance. This dealership is bar none from start to finish; I highly recommend them.

My BMW is ten years old, with 115k miles. Ive had lots of work done over the years, and all of it done at BMW Norwood, where I bought the car. They have consistently given me great service over the years. They arent the cheapest place to change the oil or replace parts, but they stand behind their work and always provide a top quality experience. And Teresa Mullen has been an outstanding service representative, the best Ive ever had. Heres to another 100k miles in my Bimmer.

Best BMW/PRIME dealership around I always bring my car there I love the service five star quality they take care of your car they keep it clean fast service good quality service, to top it off Tareesa was helping me with my car while I was there and she is the best hands down Tareesa at the BMW dealership in Norwood is the best she took care of me text me back every time I Texted her she answered every question and never left me in the loop whole all excellent excellent excellent service and I will not say this unless it was excellent and it was excellent⭐️⭐️⭐️⭐️⭐️

Hats off to Jason Nassif for making the purchase of this beauty easy and painless. He got it done with one short visit to the showroom and a few follow-up emails. Easiest car I ever purchased! Thank you Jason!

Had a great experience with ordering and customizing a vehicle with Tom London! He is never pushy and know the cars well. High recommended!

Good experience, very busy dealership with a confusing layout and customer intake process (possibly from the construction?)Staff was nice - asked for some minor coding to be done but stated they probably can’t - but will check. Ended up being flat rate and way too expensive - will go elsewhere for that.

Great experience as always with Ian, Sokol, Heather and Phil. Easily 5/5 stars!

The service was great. My Mazda was due for State Inspection and the dealership had moved on the day before I had my inspection scheduled, so their machine wasn’t working. BMW took my car in right away and they were very efficient, courteous and understanding. Thanks for the great customer experience!

We called early this morning around 11 to set up a time to come and take a look at a 340. Told them we would leave shortly and that it would be a 2hr and 15min drive up. Sales associate on the phone said he would put a hold on the car for us so that it would be here when we arrived. He called us twice on the way up to make sure that we were still coming and that the car was all set for us to view. We were 5 minutes away and got a call from a new sales associate saying the car had been sold!! Now we have to drive back 2hrs to CT and with no car! Untrustworthy people. Would’ve put money down to hold it if necessary, but sales associate never mentioned it. Whole day wasted due to this. Unbelievable, horrible treatment of a customer.

Overall great dealer and service. My service advisor Daniel gets it all done. Highly recommend buying and/or getting your car serviced here.

Staff was welcoming and friendly. Car was taken care of in a timely manner, issue resolved. Loaner car was good but the wait for loaners is somewhat inconvenient. I also asked them to replace a broken cover for the car seat hookup and they did it no problem (not related to reason for visit).

Customer service is excellent. Very comprehensive explanation of the work done.It’s a pleasure to do business with BMW of Norwood. And they didn’t pay me to say that!

I came in today with a friend on a trade in deal and my friend found the car he wanted with the sales woman help. The sales woman was so great (Dee Smith) so personal and honest that it made want to do a trade in as well. Her energy and engaging personality made me so comfortableI feel she is an amazing asset to this Norwood location. Dee Smith deserves a big title in my opinion

Ali is a very kindly and smiling person. He always treats his customers with lot of respect and professionalism. He well knows his job and always guides the customers in their best interest in terms of taking good care of the vehicle with an affordable cost. He gave you all the technical details regarding your vehicle maintenance and allowed you time to think and make a decision. BMW always provides great and excellence services and repairs my car for the past 5 years. In a simple word let say Ali is the Best.

From start to finish buying my BMW at the Norwood location was wonderful. Mario was so accommodating, knowledgeable, welcoming of a new customer, and did everything possible to make sure my experience was enjoyable. I love the vehicle he showed me that I had to buy it. Thank you Mario and thank you BMW of Norwood.

Great service. Leased my car from here. Make sure you understand the numbers. Sales people will give you a fair deal. Ask for Levi if you are leasing or buying a car.

Got my first BMW from BMW Norwood. Really nice and helpful people. Jake Archer was my sales Manager and he was really helpful and one of the nicest people I have met with at car dealership. The entire staff I met at BMW Norwood was great. They arranged for the particular colour I was looking for, went above and beyond to deliver it. Im really happy. If you live around Boston area, I would suggest please bring your business to BMW Norwood as they wont cheat you unlike popular names in Boston and would give you best possible deals. Thank you so much BMW Norwood. 🙌🏽🙏🏽

I brought my car in the day before my appointment. Unfortunately, I had given the service man my entire key ring and needed to return to get my house key. As I was leaving for the second time, I got a call from the service manager, Carlos, who told me my car was ready. I couldn’t believe it. Best service ever at a dealership. No need to return tomorrow after appointment time. I appreciated the efficiency!

Following on Lack of Transparency from Fabian Ugalde review:Mr. Archer, it is never my intention to make you responsible for my poor decisions of purchasing the BMW Service plan and by ignoring that your dealership wouldn’t take responsibility for what was selling.While I must confess that I was distracted in the middle of the excitement buying a new car and forgot to request the copy of my contracts, the Federal Trade Commission requires auto dealerships to retain sales contracts, and warranty and service contracts. Then I will appreciate you can provide a full copy of the contracts so I can proceed with alternative further actions directly with BMW NA.We both may share the frustration of assuming the cost and inconvenience of such inflexible policies of the BMW brand.

Naeel was so great. Truly had an easy experience. Everyone hates the dealer and shopping for cars and this was not my experience at all! Cannot wait to come back in a year for my business car and hope we can continue to do business together. Best experience shopping for cars that I’ve had so far! He has your best interest at heart. Comfortable experience, knowledgeable, went over and beyond to seek alternatives and answer all my questions! He’s interested in making sure you ride off feeling great in your new car! 100% recommend Naeel!

Bought my first BMW (2019 X3) from a non-BMW dealership and within 1 month noticed a noise and some of the ambient lights inside were not working. Brought it to BMW Norwood hoping it would be covered by the warranty. It was an unusual repair and took a while so I thought oh great here we go. Dan kept me updated everyday via text or call. The service team worked to solve the problem and not just cover it up to complete the work. Got the car back and love my BMW even more and had a great experience (which I have never experienced before at any dealership). Hope I dont have to go back anytime soon but this is a great start to developing a loyal BMW owner.

I must say I’ve purchased many vehicles over the years from several dealerships and BMW of Norwood has to be the greatest experience purchasing a vehicle. From the time we entered to the time we left everyone and I do mean everyone was kind friendly and heart warmers. Our sales person Neil to the finance department and don’t forget BMW Geniuses and the wonderful receptionist. All in all if anyone is in the market for a new or used vehicle I highly recommend you try them first.

Dan has been a reliable assistant for my BMW car needs for many years.His help and aid in maintaining my car is always reliable and appreciated.

Top notch service. I worked with Carlos; my car was taken care of perfectly and Carlos ensured there was no disruption to my day-to-day throughout. Overall the best BMW service center I’ve used!

Cameron was a big help with a recurring issue that we had with our car. He made sure that it was addressed appropriately and kept us updated on the status. Great service!!

I am very satisfied for my service at BMW dealer at Norwood on 9/21/2021. The service advisor, Teresa, well arranged this maintenance service and suggested a follow up service on 10/18/2021. It is very appreciated for her help! Yujie (Irene) Lu, Franklin, MA

Dorea was AWESOME to work with! Was fun to work with, and I was very pleased to have been able to have her as a sales representative! No matter what time of the day it was, even first thing in the morning she never hesitated to either call or text me back. So happy was able to buy a car from her! Thank you Dorea and BMW of Norwood! Super excited to have found my second BMW through them!

Carlos is always willing to help and provides the information needed for service for our vehicle. He is our go to person for any help needed for service. Thank you Carlos for ensuring that we have the best service with the best options to meet our needs.

I have been a customer with the same Dealership for over 30 years. I have had the great pleasure of having Dan McDonald as my Service Advisor since he arrived at the Dealership over 25 years ago. It has been a great experience in every way. I have bought 10 vehicles there and have recommended another 20 people who bought cars there. It always gets back to service. Do great service and your customers will continue to come back and buy new cars. Dan had always been honest with me and I appreciate that. He’s always available for advise on any issue I have ever had with one of my cars. I could not imagine a better person to deal with on any vehicle problem.

My service manager was very professional and courteous. Everything was done within the timeframe as promised.

I have difficulty walking. When the service agent received my SUV, he got me a chair. I waited there until my SUV was ready. One of the service agents went to get my SUV and drove it to me. Your dealership can be proud of the service department. Thank you for your excellent service.

Theresa provided the best prompt, efficient and courteous service I ever experienced at any dealership in 40 years.Thank you very much, Teresa!G.K.

I have been a customer of BMW of Norwood for more than 10 years. They make buying or leasing a vehicle as pleasant as can be. When I entered I received a friendly greeting from Tracey who than contacted my salesperson Dee. I told Dee what I wanted and she found exactly what I wanted. From there it was onto Julianna to fill out the paperwork. She is very knowledgeable about all things relating to finances. I would highly recommend BMW of Norwood

Excellent customer service! I’ve been a customer at BMW Norwood for over 15 years for that reason. Working with both sales and service, I’ve NEVER had an issue. Between the courtesy car availability, the video of service/repair, the beautiful showroom and waiting room, I find it difficult going anywhere else. I have another BMW within 5 miles of me and still won’t change.

Got an inspection sticker. Dealership was clean and everyone was vey helpful.

I purchased a car from halfway across the country and Sokol made it an easy and very pleasant experience. He provided me with live videos of the car along with lots of details about it’s maintenance history and overall condition. He communicated regularly and was responsive to my questions. He also helped me coordinate transport pickup. Thank you Sokol and the team at BMW of Norwood!

I had a great experience with my sales man Manny Menasha he made my first time buying a brand new BMW very easy through all the processes from creating my car to ordering it I will definitely return the next time when Im ready to buy another new car I highly recommend going there!!

Mario was great to work with. He was knowledgeable about the vehicle we wanted and he was very quick with everything which was key because we had our 1.5yo daughter with us. Also Tracy at the front desk was super nice, very accommodating with my daughter offering snacks and water. She even gave my daughter a BMW teddy bear which she loves. All and all a great experience.

I love my car 🚗thanks to you Dee Smith ❤

I do see a difference since the switch to prime from gallery but service is still good. This is my fifth Bmw. I have been dealing with this dealer awhile I’m just glad some old faces still around. You not only get the ultimate driving machine service has to match or else it all falls down. Keep up the good work.

Everyone was fantastic with dealing with my service. Dan was very helpful and very professional. Great group of people that work for BMW.

Had a wonderful experience working with Mario Carosi, Mike Yusif and the great team at BMW Norwood. They were very attentive to my needs and spent the time to go through all the details with me. Great customer service!

The service was great during the buying process; however, I am very disappointed in the service now that I own my car. Even the store manager doesnt return phone calls.

Francisco and the team at BMW Norwood really helped me select my new X5. Francisco made some suggestions on some features that turned out to enhance the looks of the car. Great job and thank you.

Detailed to perfection. Thank you

They were professional. They ensured that the customer, me in this case, was taken care of even though they didnt have a loaner for the day. The shuttle was a BMW and convenient enough for my purposes.

If I could, I would give 0 stars. I bought my car certified pre-owned from here, and have had nothing but issues. A leak in the AC system, cracked valve caps, etc. My mechanic discovered that the timing chain guide is chipping-a known issue with this make and model-so I brought it here to have them repair it under warranty as the car is under 7 years and 70,000 miles. I have photos and video of the chipping. I was told that because the check engine light isn’t on, BMW won’t cover it.BMW of Norwood had my car for nearly two weeks, allegedly did 2 hours of work (scanning the car for issues), and didn’t fix anything. I had to follow up with them several times to get any information and pay $169 for nothing. My guess is that the shop is overbooked and they don’t want to do work that is not customer paying.I don’t feel safe driving my car, knowing that it is just a matter of time until this goes and my engine stops. It’s sad that the safety of customers is not a priority here.

Great overall experience with bmw of Norwood. Steve, and my salesperson Francisco were fantastic. They communicated great, and we’re efficient. Overall great experience.

As always excellent and professional service for “not easy” problems. Hard to find similar diesel experience. Cameron as Service manager was very attentive.

From start to finish we had a great experience at BMW of Norwood. We worked with Dee and Junior and they were both outstanding. I felt confident and comfortable that I was buying a reliable vehicle at a good price. Everyone there was very helpful and honest. I would definitely recommend buying a car from BMW of Norwood!

Excellent service! Had my car serviced at BMW Norwood, very smooth experience, quick drop off and pick up!

For having a flat, which is typically a bad experience, Dan and the crew at BMW turned it into a positive one. They were able to squeeze me in same day and get me a rental so my day wasn’t interrupted. Communication about timeline, price and additional recommendations were prompt and fair. I will certainly go back next time my BMW is in need of service. Thank you for treating me, my time and my vehicle with such respect.

A mixed experience given my prior ones at BMW Norwood.I booked the vehicle in for Monday but no one looked at it until Tuesday. The excuse given was because it was a diesel and they had limited technicians with diesel experience. So why not book it in when they had a diesel technician? I would have minded less if they had supplied a loaner but the wait was several weeks in order to get one and the work seemed fairly trivial.The work that needed doing included a bushing for the front suspension and an O2 sensor. The time allocation for the bushing seemed reasonable so proceeded with replacement but the price for the O2 sensor was far beyond reasonable, even at dealership premiums. I don’t have the exact quote to hand but i wasn’t going to get much change from $1200. The work was broken down as follows.1. Part ~ $3002. Labour ~ 2 hours @ $1693. Reprogramming ECU ~ 2 hours @ $169Not including taxes.I bought the part myself, BMW OEM for $107.Fitting took 20 minutes.I looked up in the BMW service manual and it did not say a reprogram of the ECU was necessary.I’m not sure if I was just quoted the wrong part and labor but I saved myself $1100 on a remarkably straightforward job. It actually took longer to jack the vehicle up than change the sensor.The pricing of the work aside I did have a communication issue with the service department and as I look through my phone records I had over 30 phone calls, most of which went unanswered.I appreciate the dealership is going through some refurbishment changes and are maybe suffering severe staffing shortages but the experience was not what I expected and far from that which I’d received before.

Teresa is the best, she is knowledgeable, and goes out of her way to be very helpful. I have had the best experience working with her!-Robert

The process was so easy and stress free compared to the other places I had looked. Every staff member I dealt with was very pleasant. I would highly recommend asking for Roger. He is very knowledgeable and made the process/experience superior to any other car purchase I have made in the past.

Tremendous experience working with this dealership, sales staff and finance team. Very pleased with all aspects of my car purchase and would highly recommend them. Ask for Sokol on the sales side. He was detail oriented, knowledgeable and I especially appreciated his not wasting any time or playing any silly dealership games.

Buyer beware. I bought a CPO BMW from these guys. They knowingly sold me a car that would not pass inspection in RI. They knew it because the delivered it to RI. Would not assist or return multiple calls. Once the have your money you are out of luck. Didnt like my salesman either. Double talk and lack of directness when financing. Cut corners on explaining the cars features upon delivery. They had the car I wanted. Wouldnt use them again if i had a choice.

I recently went to purchase my first BMW car. Everyone was so helpful and welcoming towards me. I worked with Dee and Junior, which made the process of finding a car easy for me, and stress free. They both knew what they were doing, and got down to business. Thank you BMW of Norwood team.

Carlos was good and responsive. However rest of service department was not. I made an appt for a recall repair and needed a loaner, so I had to sit for several weeks. I also wanted 3 series loaner because I am in market for a new one. My current 3 series has 200+k miles.When i called to confirm the day before,there was no record of my appt. Therefore no loaner car either. I had a choice to not drive my car for another several weeks and wait for loaner or make other arrangements for a car for the day. Nobody helped out. Carlos luckily made the poor process easier by facilitating after hours drop off and pick up I needed to do.

I had an awesome experience my first visit here! Everyone was so helpful and nice! From the gentleman who ran out in the rain to bring my car into the service area, to my service manager Dan who was great at explaining everything to me and helping me through my first visit. I will definitely be bring my car back here for upcoming services! Thank you BMW Norwood! 😊

The purchase and financing process was very efficient (amazing really for any car buying experience), the dealership is state of the art. Mario assisted in car selection and purchase and all in all the entire process took less than 3 hours before I drove away with a new car. This is my second purchase at BMW Norwood and I can wholeheartedly recommend them.

Initial service of oil change and new wiper blades was fine. I needed a new key fob and was told it would take a couple of days to come in. Two weeks later tried to follow up but service never answered. Tried online chat multiple times with a promise of a follow up call, which never happened. Finally 6 weeks after my visit I was finally able to reach someone in service. Uninterested fellow confirmed fob is there and I can pick it up anytime. This was my first experience with BMW Norwood and Im not impressed

What a great experience from Sokol Sota the salesperson he helped me find the best car for me and took his time explaining everything he did I’m very happy with my new car and my experience with this car I rate this dealer 10/10

2 1/2 for an oil change and I opted out of the wash because I thought it would be quicker.

Teresa and everyone were professional, helpful, and efficient. I expected pressure to purchase services that I didnt want. They appropriately pointed out and showed me pictures of problems with the car and gave estimates to fix them but did not pressure me to purchase these services.I did have one problem fixed at no cost to me as the problem was still under warranty in spite of the car being 10 years old

Worst dealership ever!!!! Don’t go here or be extremely careful, I called in the morning before I drove up to look at a concern car (340xi) and the sales associate Robert Powell told me he would put the car on hold for me. I was two and a half hours away so I thought everything was all set. As I’m driving up the Robert Powell calls me asking me more questions and how it was already for me to check out. No lie 4 mins before get there a different associate calls me saying the car was sold and the hold I had on the car meant nothing. WASTED my whole day driving up to this dump. DON’T TRUST THIS DEALERSHIP.

Annabelle was a pleasure to work with with my car, she was nice and very informative in my dealings with bmw.

My advisor was awful I paid for services that I did not need . I was told they would be working on my car and found it not being worked on. It me three weeks to call and the advise was always lost . Even when leaving the device manager a message he didn’t call back and was excusing the advisor that went in vacation without telling me anything . So my car still has a check engine light on after 1200 bucks later because they had to go through the steps they claim

Teresa was lovely, super friendly and personable. The whole service staff was very accommodating.

Great and fast service from Carlos. Brought in my car to get its wheels re-finish. Car was done on the same day and quality work. Carlos also honor the previous price given. Will definitely keep taking the ride up to Norwood to Service my BMW

Carlos was great to work with. He explained everything clearly to me and followed up when he said he would. I like the fact I can text him directly if I have any questions about the status of my car.

Dan is the best, very knowledgeable and willing to work with you. Strongly recommend him and BMW Norwood.

Francisco made the car buying experience great - very easy and efficient.