Its always pleasant going here. I come once a year and always treated great, with friendliness. They have this new thing now that while youre waiting they send a video of the mechanic going over your car and what needs to be done. Then a person comes to you, discuss what is needed, pricing and ask what you want done. I appreciated the video because you can see exactly whats going on and what theyll work on.I would very much like to have something closer to Melbourne tho 🙂Thanks Orlando Mini!

I Love my Mini Cooper and Adante knows it. When I’m there to get it upgraded and maintained. He’s always there ready to help, by greeting me with his big smile and warm welcome. I do look forward to seeing him every time! So far, I’m very pleased with the service this Orlando Mini dealership has provided me. While waiting I feel comfortable, the way the set up is. They definitely deserve a top rating.

Recently ordered a 2022 Mini Cooper SE as my first Mini and I am truly in love with it. Nick was my salesperson and he has been nothing but helpful, professional, and knowledgeable. He also knows how to amp someone up about their new ride! Brittany in financing was likewise very nice to work with. Working with this dealership was absolutely painless compared to my former experiences with other dealers.

Definitely the best experience I have ever had at a dealership. Brooke and Brittney were amazing! They helped me and my gf feel so comfortable and find and get the best Mini Cooper for us! Brooke was super sweet, kind and patient. Brittney was so fun, energetic, and empathetic. Highly recommend this place! Thanks guys again you are wonderful! 💕

Service department is to notch. Tiffany makes me feel welcome. Everything was taken care of and my car was washed when returned. Thank you. Great job.

Wow I’m so impressed with the service we got today. We saw a vehicle online and called to see if it was still available. Spoke with Andrew and not only was it still available, he pulled it up front so we can see it. My daughter Demi fell in love with the car immediately. Every one from the time we entered the door to leaving was awesome and friendly. Britney was amazing as well in closing with us. I’m so grateful for their service.

I was thoroughly pleased with my first experience at the Orlando Mini Service dept. I made a 2pm appointment but my plans changed and I I was able to get there earlier. Called, spoke with Tiffany and she told me to come right in, so I did. Got there, checked in quickly. While I waited Tiffany lent me an iPhone charging cable and soon thereafter I got a text from the technician with a link to a video clip of him inspecting the car - that was cool.Visit lasted about an hour and I got the car back clean.Tiffany’s awesome and Orlando Mini took care my Mini. Great experience - thank you.

I bought my Mini Countryman 5 years ago from Orlando Mini and had my car serviced there since. They take great car and are very up front about what service is due and if it can wait until later. I have been extremely happy with their service center and could not ask for more.

As always, Adante had me back on the road safely ( replaced a bent suspension part ), oil was changed and a tire rotation done all while I was at work.Excellent care, didnt empty the wallet and life is good. This is a place you can TRUST to service your MINI . Youre taken care of the way every dealership should conduct business.

Great service from Orlando Mini! They do a good job explaining everything in detail and always seem to wash and vacuum after service. Friendly staff and clean lobby.

Adante has been very helpful, been taking care of us for years now.Orlando Mini has done a great job with our Countryman no doubt.

I went to get maintenance done on my car (needed the whole 9 yards!) and Tiffany and another lady she was training at the front were so incredibly kind and helpful during the entire visit! Highly recommend mini orlando- they are very transparent about their pricing and keep you updated through every step of the process.

I brought my car into the mini service center without an appointment and was helped immediately. This service center has complementary beverages, snacks and WIFI. While I worked remotely in the lobby I was sent real-time videos of my car and status reports by email. My car was serviced and washed within an hour, then I was on my way! Highly recommend.

I’m a new transplant from Fort Lauderdale to Orlando and am please to report that Orlando Mini has their act together. Work is completed timely and when you schedule a loaner it’s actually their when you arrive, the staff is friendly but all business. Great job guys!

We made an appointment online to come in and see a car on a Saturday morning. We drove down to Orlando from Port Orange and showed up for our appointment and were greeted by a salesman who was very nice and very polite. He brought the car around and we test drove it and decided to purchase it. At that point we were served by a sales person named Brooke. She was fantastic and really polite. However they were unwilling to finance the entire cost of the car, so we left the dealership and secured financing on our own. When we called them an hour later to say that we had our own financing and would they come down on the price a little bit, they agreed but they only lowered The price by $1000. So we decided to walk away from the purchase. Then the used car sales manager called us two hours later and offered to lower the price to what we had asked for. I said I would talk with my husband and call him back in a few minutes. I returned his call a few minutes later and he was away from his desk. I called back an hour later after receiving no callback and he was still not available. He called me back another hour later and told me that they had sold the car! We are very frustrated that they sold a car they had offered to us when we had told them we wanted to purchased a vehicle and they had not returned our calls. I expressed my frustration and was told by the use car manager that it was my fault because I didn’t call him back. I then called and spoke to another sales manager who I believe was named Jim, and he told me that they don’t hold cars for customers. We did not ask them to hold the car for us, they called us and asked us to buy this car for a certain amount and we agreed and return phone calls. I believed we were in the middle of a transaction to purchase this car, I did not believe that they were selling it without first checking their messages and seeing that we had returned their calls only 10 minutes later. I also felt at the sales manager Jim was being condescending and did not take my word for what I was saying. We have financed two other cars through many in the past and we love the mini brand. But we will never shop at this dealership again, and I don’t recommend that other people shop at this dealership ever! The car was far over priced when we went into purchase it and that’s why we had to secure financing from somewhere else, and why they wanted us to put so much money down in the beginning. I just feel like they have terrible customer service when it comes to the managers and the financing. The two salesman we worked with were fantastic -which is why I gave this review two stars instead of one

Adante is a true professional. I always have great experiences dealing with Orlando Mini Cooper.

Second time we have been to this location. We asked for Adante again because he was so good to us the last time we were there. We had no problems. Took us right in and was quick. I love the video they send you before the service is over i think it’s so cool. Don’t know if other dealerships do this but we like it. Will always go the Orlando dealer to get our oil changed. Thank you Adante for great service!!!

Adante was so nice, caring and just above and beyond. I really felt appreciated and he treated me like a value customer. He explain the process and was always very knowledgeable about the car.

The service department is great here and Tiffany is always a huge help!

I brought my 2014 mini cooper s countryman in to get fixed. It is my late wifes car so i wanted to get it fixed so i could keep it. Tiffany was my service person. She always is when i go in there. She was very professional and helpful. They repaired the mini and got me back on the road. Also kept me in the loop with the repairs.

I want to send a big thank you to Tiffany in the service department. Ive dealt with her on several occasions and let me tell you. This woman is as professional, knowledgeable, honest, and friendly as a person can be. She has always greeted me and reached out to me with the kindest and straightforward attitude you could ever want. I highly recommend her as your service manager. It may cost you a few dollars more to get repairs from the dealer once your mini goes out of warranty. But you definitely get what you pay for and her service and follow up skills are second to none and I hope over the years she advances in the company. People like her who take pride in what they do, where they work, and how they carry themselves are deserving of recognition and praise. Thank you again for taking the time to work with me to find the best resolution for the issues Ive come in with in regards to my vehicle.

They just always take good care of my car. What more needs to be said. Good people there.,

I recently moved to “The Villages” and needed the 1st service on my 2021 Mini Cooper Countryman. Orlando Mini is only 1 hour away and complete service including tire rotation was less than 2 hours. Tiffany was my service advisor and was knowledgeable, polite and overall excellent. I am very pleased with Tiffany & Orlando Mini courtesy & efficiency and recommend.

Adante is a great service advisor. He goes above and beyond to keep our Mini looking and running great. We came in for a routine service and left with brand new wheel arches because the originals were grease stained from the factory.

Adante is amazing every time I go in. Hes always great at explaining whats going on, giving straight forward time and cost estimates, and making sure Im in and out as fast as possible. You dont normally encounter that kind of transparency with dealerships -- hes the best.

Adante is amazing at what he does! Always happy to assist you on all your questions and needs! Always keep great communication with anything getting worked on your car and making sure you are all set!

Adante is a fantastic serviceman and I love my mini. My only complaint is having to replace tires so often. My car has 32k miles on it and I have replaced all 4 tires twice.

Adante was great to work with. Took longer than I had hoped, but certainly not anyone’s fault, I went in thinking it was breaks & rotors when it was only old tires (they sit in very hot garage for long periods- got dry rot) put new tires on, alignment and I was off to the life I love. Thank you Mini Orlando

Tiffany is your go to service advisor at Orlando Mini. Be sure to make your appointment with her. You can do this online, no need to wait on hold to speak with someone. She will not let you down! Also, a shout out to Mario Cabrera, my service tech.

(Phil Greenwood) 👨‍💼is a great employee. A parts advisor you can count on. He helped my Husband and I with a large order of parts we couldn’t find anywhere else..Very knowledgeable & honest👍I highly recommend you speak with Phil for your MINI parts.... Thanks again😁😁😁

We’re from New Orleans and don’t have a Mini dealership close by and our daughter is attending college in the Orlando area. They made us an appointment and gave us back the car the same day, I wasn’t expecting that. Adante was our service advisor and we were very pleased working with him.

Tiffany, my service manager, the maintenance-service techs & the customer service personnel were very professional, helpful, and so easy to communicate with. They addressed all my concerns, answered all my questions, finished the maintenance on my Countryman earlier than expected- all while delivering excellent service with a genuine friendly attitude, a happy to help smile. Tiffany and the staff at Orlando Mini are a pleasure to work with.

My service advisor on Dante was very good and very professional with all the work, the work was done very much to my satisfaction and I would highly recommend this dealership.

I have been having some issues with a local mechanic and ended up bringing my mini in. They were incredibly efficient and broke down the transparent pricing! I would highly recommend!

Customer service was great however I had a nail on one of my tires turned out I had another nail on a rear tire. 1 tire was covered by insurance mind you barely had any tread while 2nd one looked better and was denied to replace it with the tire insurance (did not make sense to me at all) I’ve never had any issues with Mini dealerships except this one. What’s the whole point of having tire insurance when you can’t replace it even when there is a nail in it?

Always have great service from Adante and the whole rest of the Orlando MINI team. Always upfront and willing to help in any way they can.

Great service! Easy to schedule, time estimate was spot on, car was washed and spotless. People were friendly, efficient and waiting area was comfortable with free coffee, tea and cocoa. Highly recommend.

Outstanding service every visit we make to this dealership/service department. Professional, accommodating, knowledgeable and honest. Thank you Adante for always providing us with an exceptional experience!

Dante help us right away, it took exactly as long as he said it would take and the service was great.

Top knotch service, it is my go to place for my countryman s4 ev needs. Tiffany is the best service advisor I had in a long time, she is polite, knowledgeable, efficient and reliable.

On vacation from NJ my head gasket went bad and needed replacing. While working on the vehicle I came across other things that needed to be addressed. As I called around and couldnt find a thing I decided to contact Orlando Mini parts department. I was immediately connected to Phil Greenwood, now Ive dealt with other dealers before but I will say best service Ive encountered hands down! Very honest, upfront, and professional if you need parts for you Mini then contact Phil Greenwood for all your part needs and wants!

I love going to the mini dealership. Everyone is so nice and excited to help you. Everything is clean and comfortable! And Adante is so sweet and has such swag!

From my first visit to Orlando Mini, Adante has been an outstanding Service Advisor. He will ensure your all expectations/experiences are met. Thank you!

Orlando Mini and team are always responsive and thorough when I visit. The service advisor Tiffany B. Is amazing!

As always, service was Awesome. Tiffany always does a great job. Very happy with service.

Tiffany and the entire team really make the customer first and take care of everythingAwesome crew

Always receive excellent service and appreciate the help Adante Cameron provides in answering my questions.

The entire staff at Orlando Mini Cooper are marvelous! Orlando Mini Cooper treat everyone with a geniune care and concern. They are my dealership family! If you want great service from excellent people, stop by and become A Mini family member!

Adante is always professional and accommodating when I drop off my mini. I feel like I’m in good hands and he goes the extra mile (no pun) to help.

Orlando Mini makes you feel they have your best interest in serving your mini, and making it easy for you regarding time and money. In addition, Tiffany and Adente provide excellent service, including Mario, service team leader. Also the video aspect of letting you know the problem before repairs is excellent!Jim Pinero

My Service staff is great 👍🏽Friendly and hospitality — if you need to work they’ve got connections for your laptop while you wait and refreshments.I get all my service done here on my mini!

Stopped by to test drive a mini, without any intentions to buy, two hours later, with absolutely no pressure and good transparency we purchased a Clubman. All thanks to Karina Blekhman, excellent service.Many thanks to the manager and Jackie in Finance.We will be back and we recommend this Mini dealership to anyone looking for a great experience.

The service department at mini is great. They are always honest and informative on my car needs. I will continue to return to get my vehicles service here.

Very pleasant experience, they took care of my daughters mini. Sent me a video of what was wrong with car!! Impressed!!

Always great service! Service guy Adante always on time, give great service and answer all of my questions.

December 24, 2020Car shopping can be an exciting, yet stress-inducing experience. Thinking back through every encounter I’ve ever had; it is without hesitation that I can honestly state that Anthony Ricciardi is the best salesperson I’ve ever dealt with.My wife and I called Orlando Mini, just to see if we “could” do a test drive because of the COVID Crisis. Anthony gave us the information we needed and told us he’d be happy to help us when we arrived. While the goal was to just see if the Mini was even a comfortable car, a few hours later, we were driving home in a previously owned 2017 Mini. Throughout the process, Anthony was happy to share the features and benefits of each model offered by Mini and help us navigate the decision whether to focus on new versus a previously owned vehicle. In the end, we really wanted to stick with a used car. To Anthony’s credit, he never pressured us to steer toward a new model and stayed focused on the vehicle we liked.Throughout the entire process, Anthony was courteous, friendly, and made the process very easy. I hinted that I might be interested in trading in my other vehicle for a Mini Countryman in the very near future. Anthony shared all the vehicles available as well as the timeline if I wanted to design my own. As it happens, life got in the way, and several weeks passed. Anthony would reach out periodically, just to gauge my interest and keep me in the loop regarding the specific vehicle I preferred. While most sales folks would probably walk away, Anthony maintained his upbeat manner and let me know that there was no pressure. Three and a half weeks later, I called to let Anthony know that we wanted to move forward with the Countryman.It is without reservation that I recommend you ask for Anthony if you have any interest in a Mini. I promise you will feel welcomed and will be treated with a high-level of respect! Thank You Anthony for making this car buying experience so enjoyable, twice!!

Service Dept has been up front and fair. Not inexpensive but no dealer is. Have never tried to sell me unnecessary services. Tiffany has been exceptional and is the reason I keep going back.

Adante’s genuine care & customer service are a tremendous & great value-add to the Orlando Mini Service department.Adante is always informative, realistic, & provides a sense of calmness when dealing with car services which at times could be stressful by nature. Appreciate the calmness & even more so the jokes to lighten the situation.I have had a comfortable experience at Orlando Mini, which is especially favored during these pandemic times. The environment is welcoming & Adante definitely adds to this feeling.

First time Orlando Mini customer and I have to say I was impressed. My service rep immediately made me feel comfortable and confident that Ive made the right choice bringing my vehicle to OM. Adante was very detailed and knowledgeable of my situation and the results certainly were exceptional.

Adante and his team were exceptional! From the moment I walked I. The door everyone was positive and prompt! When they shuttled me to work, they were so friendly and conversational. I received a call from Adante but was unable to step out of a work meeting, so he texted and we resolved the issue quick and painlessly. I was very impressed with the video inspection that I was sent via email. Much sooner than I expected, my car was done and Adante had his driver waiting for me at my office. 5 stars to this team, hands down!!

The team at Orlando Mini are so helpful and fantastic! Elizabeth was very helpful with my car situation and was able to provide me with everything I needed.

Thanks Tiffany, you and your crew were very helpful, and haven’t had any problems. Thanks for taking care of my problems quickly and professionally.

Pretty easy to get to even with all the construction in the area. Google maps was Dead On.There is an adequate amount of parking including for Handicap vehicles.Arrived early for my appointment and was met by Adante who checked me in.The Dealership was clean and well staffed.They have a waiting room which has beverages, cakes and a few snacks as well as a TV. They have restrooms which were also clean and in good working order.While I waited I met with one of the Salesman Andrew with whom I spoke about my Lease renewal. Both Adante and Andrew were absolute Gentleman.When my vehicle was ready, also as promised, it was returned to me washed which was appreciated.Great Dealer, Great Group of People.

Car service was done in a timely manner. Tiffany was informative and patient during visit. Thank you!

Ask for ANDREW! He was amazing from beginning to end. Patient and helpful through the entire process. Brittany the finance manager was also amazing to work with. I cant thank them enough.

Fantastic service! While your mini is being pampered you can pamper yourself in their beautiful waiting lounge. Theirs a variety of fresh Starbucks Coffees to choose from 🤗along with comfy chairs to relax an watch tv.

Overall a great experience! This is the second car I’ve bought and it’s still a scary thing! I’m still learning but Karina made it super easy. She even came in on her day off to finalize everything with me! Brittany was amazing as well. Mini Orlando is all about making it as smooth and quick as possible. I loved how I was able to do pretty much everything via email and text due to covid. I went in for a quick test drive and before I knew it I had a new Mini! Thank you Karina and Brittany!

Everyone at Orlando Mini are fantastic. Thank you for always taking care of my baby.

For the recall of the power steering first time on April went to the check the recall they was suppose to call me on June never happen....I have to callJuly second time in to tell me no can do the work because after partThey didnt check my car the first time inAnd the letter from mini said nothing about it aftermarket products

Tiffany has always been so helpful & awesome!

I’ve been getting my JCW serviced at Orlando Mini for the past 5 years. Adante takes great care of my Mini Cooper.

Tiffany and the service department is very knowledgeable And is a great person to work with!

I love Orlando Mini! There entire staff always provides amazing service.

Always great service and I love the Mini brand!!!

Mine is a very long story. In the end, no dealer, not only of MINI but of other brands, has ever provided me with a service like this.The service and help went beyond and above any standard.I wish all service centers had a person like ADANTE.

Great service as always. Adante from the service department is very professional and can give him the highest recommendation .

Tiffany was extremely courteous snd efficient. Easy in and out, great communication, car was ready as promised.

My experience at the dealership has been always pleasant. Any concerns or questions that I’ve had has always been addressed before leaving.My service advisor is Adante and he’s always done a superb job!

Like always, I was treated like family, was very pleased with the service done to my Clubman Mini, they have everything in there to make my waiting for the car pleasant; Wi-Fi, WiFi station with charger stations, TV, Coffee, Ice Cream, bottle water, etc. Adante is an excellent agent, more than an agent, he is a friend, that you feel comfortable when he shares what needs to be done to your car.One of the many reasons that I bought a Mini was because of Adante’s Customer Care and all the personnel at Mini Orlando.

Great service, always reliable. I wouldn’t get my mini serviced anywhere else.

Great service. Everyone is very professional. Highly satisfied with their service

Always accommodating & thorough service. Have worked with Tiffany in the past & she’s #1!

It goes without saying that the people companies employ are the main reason to its success. Orlando Mini Service went above and beyond what is customary to ensure my Mini and I were taken care of. From the initial checkin with Tiffany, thereafter Franks outgoing personality and care in making sure I was OK when picking up my rental, their update on my service needs, to finally Adante, who provided reassurance when returning my rental after hours that everything was going to be ok. THANK YOU ORLANDO MINI for procuring the right staff to get things done that provide ULTIMATE CUSTOMER SERVICE!!! 👏

Service shop is incompetent. 3 months ago, we spent over $5,000 (five THOUSAND dollars) to fix a few different issues - one of them being a coolant leak. This morning, the car broke down on the 408. We are being told that there was a coolant leak and it has nothing to do with what they fixed 3 months ago. Now we have to replace the engine at a cost of $3,400 to just get a used engine. PLUS whatever labor cost will be on top of that. So lets just say over $10,000 worth of work in a 3 month span.We are DONE with MINIs. The customer service was extremely unhelpful. No offer to fix what they missed before. AVOID THIS PLACE IF YOU CAN!

Davids response is FALSE! I still have yet to receive parts DOUG and the MAINTANENCE TEAM LOST!!!!!!!!!!!!!!!!!DONT WASTE YOUR MONEY HERE THEY’LL OVER CHARGE AND UNDER WORK!!!!!!!!!!!!!!!!!!!!DO NOT BRING ANY CAR HERE WHATSOEVER!!!!!!!!!!!After my two prior repairs here at mini David says they don’t give out loaner cars off the lot anymore and will force you into paying for a rental from enterprise. Even though when I had a blow gastet and did an engine swap, they were QUICK to make me FEEL WANTED! Yet as soon as CASH WAS IN HAND, they ghosted me. I HEED YOU AVOID THIS LOCATION AT ALL COSTS!Doug will over charge you for work done, and lose part on your car. The staff will refuse to call you back and never reply to any voice mails you leave. Better off spending 3 hours driving up to Jax; due to their INCREDIBLE CUSTOMER SERVICE AND ATTENTION TO DETAIL ON THE WORK BEING DONE WHERE ORLANDO FAILS; to get your car fixed as Orlando should be negatively rated. Doug is beyond useless, wont call you back when he claims he has. Pulling phone records from AT&T PROVED THIS!!! He will tell you one thing then do another. Ive been waiting months for parts on my car that Doug lost while my car we being repaired. I heed you DO NOT GET ANYTHING DONE HERE!!! DOUG TIFFIANY AND DAVID ARE ALL INEPT AT THEIR JOBS!!!!!!!!!!!!!!!

Had a excellent experience today at Mini of Orlando. I took my 2011 Mini Cooper hardtop for maintenance. Staff was extremely friendly and helpful especially Tiffany. The sales staff was extremely helpful and informational as well. I was there for nearly 2 hours but the staff made it feel like family and asked if I wanted anything. During this Covid stuff the cleaning staff was on their A game when it came to sanitizing everything. Very safe and it was definitely A+ in my book. Definitely will come back when I need something. I recommend though that you guys do build a store closer to the clermont area. It would definitely help with us long distance people. Very knowledgeable as well. The staff today definitely went past and beyond expectations.

I enjoyed my visit to Orlando Mini, RHONDA was patient and very knowledgeable. We were able to close on our car after several hours of back and forth communication and I couldn’t be happier. If you visit Orlando Mini, ask for Rhonda!

Decent work (though my radio was repaired under warranty but it still keeps going out every time I hit a bump), really friendly people, but HORRIBLE to get ahold of. Been trying to schedule an appointment for multiple weeks now and the service guy is so slow to respond, and has to be reminded over and over that we sent him a note. When you call, it rings and rings or they promise a call back and never do.Fwiw, Im sure theyll respond sorry to hear about your challenges, call our service manager at this number - he/she wants to hear more. Thats a non-answer. Its a lazy response and shows no willingness to improve or fix things without more effort than ive already spent.Orlando Mini friends: I want to love your dealership, I really do. But Ive been emailing a service advisor since June to get a repair scheduled (he told us to email him directly) and he ignores most emails, and takes weeks to get back to us. He was so nice and friendly, but that doesnt count for much if he doesnt answer us :(

Always consistent. They never push unneeded or unwanted services and typically get me out of there quite quickly.

Excellent service ! Most important honesty .20 of 10 for Adante great customer Svc.

Always a good experience here with Adante and Tiffany. Theyre always so nice and helpful😊

I have been forgotten about twice now. I have to call for weeks just to get ahold of the people who would tell me they would call me in a few days.

Parts and the guys at the parts counter couldnt be more helpful in fact they emailed me all the details on my mini Cooper which was nice to see that and I didnt even have to ask he offered to send it to me thats good customer service thumbs up to the parts guys

Great staff, great service. Friendly and helpful.

Tiffany was great very personal and the repair was done quickly and professionally

Though I purchased my Mini Cooper from another dealership I chose to bring my car to Orlando Mini. They have always been professional and family-feeling atmospheric. I normally have Tiffany B (she is awesomrific)when I bring my car in but on my last visit I worked with Adante. Adante demonstrated the stellar professionalism and customer care I have come accustomed to since bringing my car. Thanks Adante and repair department for caring for Libby (that’s my car’s name😁)

I want to thank Mr.Anthony for all your help, very professional and eased going not pressure at all. Keep the good work and I hope to do business again.

I always receive excellent service at this place especially having Adante as my service advisor.Thanks Adante!

Excellent! We bought my wife a Mini last year and it has been marvelous fun to drive. I was looking for a SUV type and happened on a Carfax listing for a 2018 Ford Escape Titanium at Orlando Mini. Anthony Ricciardi was our client adviser and is very capable, treated us great! I have the car I wanted.

I needed help while traveling and I reached out to this store, PHILLIP, in the parts dept went over and above to provide Extremely excellent service. This storeIs great. Look or ask for Phillip, you will not be sorry!