After having not so great experiences at other dealerships, I would go through it all again to end up at Bill Walsh Toyota! My salesman Izzy was kind, personable, not at all pushy, & extremely knowledgeable!! I came into the experience wanting a lot of specific things under a certain price and Izzy worked hard to make sure every box was checked off my list. From the cleanliness of the dealership, looking at multiple different car options with Izzy, and the great experience we had with the finance coordinator Amanda - my first time buying experience was painless & enjoyable. I will recommend Bill Walsh Toyota to anyone who wants a good experience with great help!

Had a wonderful experience. Was a bit of a drive from where we lived but well worth it. Our salesperson Mike was helpful and courteous, the sales manager worked with us to get a great deal, and Amanda in finance was friendly, informative, and quick with processing the loan. The truck was exactly what we wanted and we couldnt be happier!

Israel was very pleasant to work with. He was very professional, knowledgeable and not pushy. We ended up buying a brand new vehicle, not the one we thought we would purchase originally. But we test drove a Rav 4 and loved it. This is the 2nd vehicle we have purchased from this dealership and both times we had very good experiences. Dave and Mike were able to get us a better loan rate than what we thought we could get. Thank you to all who helped. We will definitely return in the future when we are in need of another vehicle.

Nice people, quick service. I will go back for future service or maybe to buy a new truck.

My four star review is based on phone conversations in our attempt to buy a new car from Bill Walsh We have a 3-hour drive each way and decided to make the trip based on the positive reviews people saying that they got a good deal and were treated with the courtesy and no games or gimmicks. A good deal being treated courteously with no games or gimmicks is what were looking for were hoping thats what well find when we get there today.is what were looking forward to hopefully this will be the day we buy a new carUpdateWe drove 3 hours to test drive and experience the Rav 4. We had to schedule a specific time and they did a hold on the car for a number of hours.Our salesperson was Jim. He was very knowledgeable on the Rav 4, XLE package, and hybrids. He was very pleasant, no pressure, and helpful on the test drive.Dave was the sales manager we dealt with. No pressure to buy, we either wanted the car or we didnt. Strictly business.Amanda was in finance. Paper work was in and out. No pressure for secondary market ad ons extended warranties etc. We had a rate from our bank prior to making the trip. They beat our banks offer by .46%. We feel we got a decent rate.Buying a car in todays current market is definitely a sellers market due to the chip problem and pandemic etc. After researching and talking with 8 different Toyota dealers, we found you could pay slightly less than sticker or sticker. We decided to accept what they offered on our trade and purchase our Rav.We appreciate the no gimmicks no pressure. Everything was straight forward.

Great Deal Great Experience !!!We purchased our vehicle at Bill Walsh Toyota and I wanted to say it was a GREAT experience. The staff and management were very professional and made us feel like family. A special thanks to Dave Brooker James Redlich and Amanda Sopczynski to make our buying experience enjoyable and as seamless as possible. I would highly recommend the Bill Walsh organization if your looking for a new or used vehicle without any pressure or hype.Great people to do business with !

My father bought a car there and 10 minutes off the lot the the tire/brake light came on and the brakes started seizing up. He turned it around and they “serviced” it by saying they ground off the rust and damage off the brakes and calipers to a ‘legally acceptable limit’. This DID NOT fix the issue. He tried to return the car since it wasn’t safe to drive. They would not take the car back even after it immediately was brought back. Bill Walsh Toyota proceeded to say they are not legally required to sell a car that is safe to drive. I’m appalled by the costumer service and the unprofessionalism that was displayed by this dealership. I urge you to look elsewhere.

Isaac was exceptional, easy to work with and worked very hard to get us into something nice and easily affordable for us. You have a pretty awesome employee there and wont hesitate to come back or recommend him! Amanda was also very helpful and pleasant, both very much appreciated! Thank you!

Very rude. Pushy. Didnt maintain social distancing procedures. Didnt even consistently wear the mask or offer antibacterial.

Great experience. Mike Serno, the sales manager was very professional and helpful. I would highly recommend this dealership. Easy to deal with and no hassle. Thanks Mike!

Hands down best dealership experience I’ve had! I had been searching for a specific Toyota Tacoma to purchase. Unfortunately with all of the manufacturing plants being closed temporarily due to Covid 19 it made it difficult to locate. When I did finally locate the truck that I wanted it just happened to be out of state. So I reached out to Bill Walsh Toyota and spoke with Dave Brooker and explained my situation. Without hesitation he reassured me he that he would get the truck for me and have it transferred to his facility. So we made a tentative deal with my trade and I waited for his phone call. To my surprise he contacted me the next day and said the truck was on its way and gave me a date to come in and pick it up. When I arrived to pick the truck up they couldn’t have made it any easier. Rob Graham had everything in order and ready to go and answered any questions that I had. I was in and out in 30 minutes. Fantastic gentleman to work with and awesome communication through the whole process. TOP NOTCH DEALERSHIP.

When I went looking for a new Toyota, I contacted over a half dozen Toyota dealerships for pricing. And Bill Walsh had the highest prices out of all of them. Do your due diligence, there are much lower prices to be found elsewhere. Buyer beware!

I had never been to Bill Walsh Toyota before the recent purchase of a 2017 Toyota Corolla for my daughter and my experience was great. It was a low mileage car in excellent condition and with very little negotiation the price was below what I have seen for comparable vehicles. Thanks again to Dave and Rob for making this such a great experience.

I need to do a fluidilter change on my wifes SUV which has the U140F transmission and specs Toyota T-IV transmission fluid and want to by 12 qts. I would prefer Ottawa as it is closer and parts counter person says they are $10.25 a qt. I called another dealership near Naperville and they sell it for $5.34 per qt. which is also what I see on most online Toyota e-commerce dealers. The parts person at this dealership said the newest WS (World Standard) ATF fluid is more expensive at over $10 but the older Type T-IV is $5.34. Shocked so I called back and and the parts person confirmed that is the price. You realize you are charging double per qt. than most other dealers? We were looking at the new Highlander soon and this is the type of small things that will cause us to buy elsewhere.

I had never been to Bill Walsh Toyota before the recent purchase of a 2017 Toyota Corolla for my daughter. The vehicle was in excellent condition with low miles and the negotiated price was below what I have seen for comparable vehicles. Thanks again to Rob and Dave for making this a great experience.

Great service. Sue&Katie are great and got my car done when promised.

The 2020 Tacoma (double cab) is seriously an awesome looking truck. Pretty sure its my next vehicle. Everyone is also really nice here. We take my sisters car here to get serviced and the waiting room is super nice. Ive had a VERY bad experience with Bill Walsh as a whole back in 2006 and Ive never wanted to step foot in another Bill Walsh facility. This place though, is very nice and probably changed my mind!

We had a very good experience and love the new car.

Purchased New 2019 Toyota Highlander, very impressed!! Purchased from outside Illinois, first call was with Mike, he was great, dealt with Dave, Amanda and Israel at the dealership when we picked up the vehicle, all were very pleasant and professional. Very positive experience, would highly recommend Bill Walsh Toyota!!!

THE BEST OF THE BEST!! Fantastic people through out the store!

Bought a new Tacoma and everything was done very professionally from start to end. If all the Bill Walsh dealers are run the same, you have no reason to go anywhere else.

Accommodating and friendly

Better service than most of the other BW dealers.

Great buying experience, great vehicle (8 months later), great price. We had one small snag that Bill Walsh handled and put the customer first. I would highly recommend them for a pre-owned vehicle.

So pleased with service I just received. 10,000 mile service. I had mentioned a time constraint to the service rep and she got me in and out in a timely fashion. MUCH appreciated!

I had a great experience at Bill Walsh Toyota of Ottawa. Todd Salazar was great. He explained everything in detail and helped us get into the best car for our budget and needs. All the staff was very friendly and accommodating. All around great service. We are very pleased with our brand new Toyota Corolla iM!

Every time Ive gone in for service its been a great experience. Everyone is very welcoming and helpful. The girls at the desk always explain how long to expect the service to take and often explain problems and pricing. I feel confident taking my car in for service knowing Im handing it over to experts

Just love this dealer! Moved back to Illinois in 2015 and had some problems with my car and just showed up and Katie in service made sure I was taken care of. Great service since and because of this wanted to purchase my next vehicle there. Monday purchased a new/used SUV. Israel Mercado the sales professional handled my purchase. This was by far the easiest and most pleasurable experience I have ever had buying a vehicle and there have been many. I usually have anxiety going through this process but not with Israel Mercado. Israel was just a wonderful sales professional. Was patient while I test drove a few vehicles and let me take my time making a decision. Amanda Sopczynski then processed the final documents with ease. She was very detailed in explaining all the paperwork needed to be signed. So thank you to all!!!

Every experience with them has been wonderful. they went out of there way to get me in for my 2 year free service which was done quickly and without a problem.the dealership is clean with comfortable chairs and a TV to watch. you will be glad you gave them a try.

Very nice and helpful staff bought my RAV4 and couldn’t be happier! Process was very fast and easy !! I will be back here for my next vehicle. Thank you so much Jason!!!

No complaints. Izzy and Dave were friendly and accommodating throughout the sales process -- always happy to answer questions and work through my atypical circumstances. No one tried to hard-sell me any particular vehicle or rush my decision. Well see how I feel about the purchase in a few months/years, but Im happy I got a fine car at a fair deal, and a pleasant buying experience on top of that.

My wife and I bought a 1998 Pontiac Bonneville, what a great and very friendly salesman and staff. They all made this purchase very easy and quick. Bill Walsh is the best Car Dealership around !!

Let me say, One of my best experience❤️ Specially after few really bad ones with toyota dealerships around me. Mike and Israel are the best...thanks for your time and love the fact that these guys stick with their words made the whole deal over a phone call and to be honest it was worth driving an hour and 20 minutes there . No hidden charges nothing and specially i hate how they have difference is real sticker and internet pricing..Will definitely recommend my friends and family.Thanks guys!!!

My wife and I stopped to look at used vehicles, when we didnt find what we were looking for we test drove a new Highlander. The salesman (Mike) was easy to talk to and answered our questions. We looked at the Highlanders at the auto show and after driving it and hearing the options, we decided to purchase new. Thanks for a pleasant experience.Mark & Kim

I have NEVER been disappointed with the service department at Bill Walsh Toyota. They have always treated me with respect and given their honest opinions on my options. It is indeed why I have kept returning for service here. This includes the whole staff in that department. Well done.

Mike Miller at Bill Walsh Toyota has always treated us with honesty and respect. We have had a great experience with him. We also have had a good experience with the Service Department as well. They explain everything they are going to do to the car and explain all the costs involved. We wont go anywhere else!

After having our Toyota Camry serviced at Bill Walsh Toyota for several years and being impressed with their service department and the people working there. We decided when we were ready to purchase a second vehicle we would see what we could find there. Jim was very professional and didnt try to push us into a decision. We have been very pleased with the car we purchased and Jim has been very good at keeping in touch to see how the vehicle is working out for us. The actual purchasing of the car was the easiest we have ever had. They take care of everything right there including license plates. Would highly recommend this dealership. They go over and above the average dealership. Even though they are pretty big they still have a friendliness that helps you to want to return.

The staffs are nice and their service, its just that some complementary like carwash etc is not available for now bcoz of the current situation (pandemic).

I have never had a bad experience at the Toyota dealer. They know be by name and treat me very nicely. I want to thank all of them for their great job, and kindness

Traci and Dave were very friendly throughout the buying process, and Dave got 0% financing for me, so that was a big plus. I have only had the car for 3 days but I love the look, feel, and electronics in it. 2018 Toyota Camry XLE V6. It was a pleasant experience and I hope that continues in the future with their service department.

Its been 12 years since Ive been car shopping, and from previous experience, I was dreading it. I was pleasantly surprised with my Bill Walsh experience! I was unsure if I wanted to buy or lease, and Todd laid all the options out for me. He took the time necessary to help with my decision, even coming in on his day off to accommodate my schedule. Im very pleased with my new RAV4 and am looking forward to road-tripping in the future!

Dont like Toyota have asked repeatedly to be removed from the call list n I still get calls very annoying!!!!

The BW-Toyota service staff of Dan, Sue & Katie always give the highest level of service. Their professionalism & competence, their ability to listen well to me and to know what I want & need as the customer, and their personable nature keeps me coming back. Its a very good team! Additionally, I have always been satisfied with the maintenance & repair service performed on my 2000 Camry to keep it in good operational order.

The best word I could use to describe my experience with Dave Brooker would be simple. Dave was referred to me by a close friend who had bought a car from Dave in the past. I had done a lot of research on a couple of vehicles that I was interested before I called Dave. I had test drove them and asked around to a couple dealerships as far as prices. I called Dave and asked him what he would be able to do on these two vehicles and his prices were far better than anywhere else. Within 3 days, he found the car, took care of the two after market items we needed before we took delivery of the vehicle, and set the appointment for us to come by and pick up our Highlander. He was sincere, easy to work with and responsive. Buying cars can be a real hassle but that is not the case with Dave and his team. It was the best car buying experience I have ever had and we will go back to see him when its time to buy again. We are glad we were introduced!!

Have been dealing with Bill Walsh and Izzy for years. Always get good help from Izzy and he explains things well. Service department is super. We are happy campers!!!!!

Made a standard service appointment for a Saturday morning and received prompt and courteous service... even tho the Service Manager was female, she was competent.I think she deserves a sign over her office entrance that tells new-comers (like myself) that shes the BOSS (Service Manager).Looking forward to next 5,000 mile checkup.

Small dealer with very friendly sales staff. I had a good experience buying my car. One thing that bothered me is the lady on the phone when I called to set an appointment to look at the car. She made it sound like it was a hot car that had a lot of scheduled visits but when looking at carfax I saw they had it sitting for over 60 days. When I questioned her about the number of visits between that day and mine she started to back track. I would have rather her be honest up front then try the salesman tactic of better hurry this car is going fast!.

Bought my car here about 2 months ago and love it!

Andrew Freeman was an exceptional, knowledgeable salesman and made my vehicle purchase a pain free experience. Toyota is known for quality, safe vehicles and I am happy to now own my Yaris IA. Thank you.

Bait and Switch AVOID,Online price for wrong stock and missing features, but hey, gladly sell you a new one!Couldnt be less impressed with Dan who couldnt care less about the features of the product he sells or integrity of his workplaceAnd anyone think its weird this is the only review below 3 stars?

We had excellent experience. We love our new Camary! Good salesperson Todd Salazar we appreciate all the help he gave us he understand what we wanted and needed!!

My husband and I couldnt be happier. From the service department, who worked with us and did a wonderful job with our car, to the financial department who took time with us (even though we didnt buy our car through them.) Sue, Katie and Amanda went out of their way to help us. We were upset with another dealership from Toyota, which to this day has not gotten back to us after numerous days and voicemails left. Amanda could have easily sold us another package, but she was honest, checked out what we already had and took time to explain it to us. We are thankful for that. Coming from the city and rush rush all the time, it is so refreshing to see kind, honest and people who treat with respect. Thank you for all you have done for us.

Shopping for any vehicle shouldnt be a painful task. In fact it should be a delight, shopping for a new or used vehicle. Which is not the case when you walk into the wrong dealership. To avoid all of the wrong moves in buying a new or used vehicle, just go right to Bill Walsh Toyota in Ottawa. In my many years of buying a car for friends and family I must say, The Bill Walsh experience takes the cake! Hands down this purchase that I made from Bill Walsh Toyota is non like any other. From the Moment you call them, make an appointment and sit down with sales consultants, buying has never been an easier experience. You will never go wrong by going to Bill Walsh Toyota and purchasing your next vehicle from here!Special Thanks to Chelsea, Dave, Chuck and Mike...

They did an excellent job of getting me in for service and were timely in the amount of time done with the service. This is the type of service people should expect: timely service and getting your vehicle done in a prompt fashion.

We came in and they were very cordial and spent ample time answering questions about the hybrid SUV we were interested in. After the sale, we spent an hour going over the operation of all the technology. After they apply the rust proofing and clean the SUV, it will be delivered to the house.

Bill Walsh Toyota is better than city Toyota dealers. Friendly and clean. Change the channel on the tv in the customer waiting area though. Nobody wants to hear about politics when they are waiting for an oil change.

Dan Welch is a great salesman....even after the sale!

I bought my brand new Yaris here & I love it!!!

Staff was friendly as always. Buying experience was pleasant, straight forward and accommodating.Return for warranty service was handled professionally. I look forward to a long term working relationship.

I knew my wife and I wanted a Highlander and we had been searching around the Iowa area as well as Illinois. Prices vary greatly on the Highlander AWD V6 Limited model. I was met at Bill Walsh Toyota by salesman Israel where he offered a test drive of the vehicle. They didnt have the color I was looking for on the lot but offered to get the Pearl Blizzard (which is normally an upcharge). They held true to their word and was able to get the Pearl Blizzard at the same price as the other colors, within 24 hours. They offered the best price on the Limited model and were extremely nice to work with. Respectful and easy going without the stiffness you usually feel in car dealerships. The entire process was as easy and stress free as it should be buying a vehicle. I will definitely be keeping my business there as their entire team was professional! Great experience!

I came is literally 30 minutes before they closed. Not on purpose as some negotiating tactic. but because I was in a class that ended late in Naperville. I spoke with Dave the GM and he said come on by and well be here. So I get there and start talking with Dave, nice guy overall and her gets me connected with Mike Miller. Mike was the salesman who helped me out. Mike was great, just the type of salesman I like not pushy in anyway and asked genuine questions to know what your looking for. Mind you I am in sales and if I get a terrible salesman done deal I walk away fast. So Dave comes up after the test drive and says well what do you think of the Tacoma? I say its great lets talk numbers. He says okay we looked at your Prius. What did Carmax offer you, I tell him the laughable number. He beats them by $1,000 bucks. No back and forth or bait and switch at all. I get to the finance process and unfortunately I forgot the womans name, but she was also awesome. In and out in about an hour only because there was another couple finalizing a deal. Overall fantastic dealership and I would buy again in a heartbeat. Great prices and most importantly great genuine people.

I started at Bill Walsh Chevrolet where the dealership was interested in doing a trade for my 2011 Chevrolet Equinox. While their trade in offer for the Equinox was attractive, the new vehicles available didnt exactly meet my needs. They were more than happy to have their salesman Randy go with me to Bill Walsh Toyota to see if any of their vehicles would match what I was looking for. Despite the cold winter weather Randy accommodated my wishes in looking at several vehicles and doing a test drive on a 2018 Toyota RAV4. Bill Walsh Toyota honored the trade in value that the Chevrolet dealership had determined and had a vehicle that had the features I wanted at a price that was attractive. I picked the vehicle up the next day to complete the trade. All personal I dealt with were friendly and there wasnt any hard sell pressure for additional add ons. I look forward to future contacts with the dealership as the first two years of maintenance are free.

The Service Department at Bill Walsh is the best! Last year I moved to the area and didnt buy my Rav 4 at Bill Walsh however always treated extremely well. Twice I have just shown up with a problem and Katie Wilhelm had made sure I was taken care of. Unlike other car dealers I have been to, Im always offered a loaner vehicle if the work will take several hours. Katie Wilhelm always explains all the details or options to me. I feel confident having work done on my vehicle at Bill Walsh. So Thank You! Everyone there is so nice and helpful.

This is my 4th Rav 4 and I wouldnt get anything else. The car is a perfect fit for our needs and one of the big features is the fact that the back seats lay down flat. So important with our animals and getting supplies every weekend. Keep up the good work Toyota!!!

Salesman was very knowledgeable and pleasant to work with.. Evweryone there was very nice, helped whenever. Will certainly recommend this dealership to friends.

Very pleased with my service, every time i go! and everyone is so friendly :)

They did not want to honor My three-year 36,000 mile warranty because I bought it from a different Toyota dealership. A manager literally told me “you didn’t spend it with us “

Got me in for an immediate oil change on the day I called. Serviced my Mazda, even though they dont sell Mazda here. Great place to sit and wait comfortably, and very friendly.

My experience with Todd Salazar and the team at Bill Walsh Toyota was great. The used Tacoma I purchased is awesome and the purchase couldnt have went smoother.

My wife and I have purchased cars from Bill Walsh in the past. Always great experiences. We just purchased a car in May. It has been back to the dealership 5 times. Toyota is purchasing the car back however, I purchased an extended warranty, clear coat etc from the dealership. They will not return my full investment in a car that is faulty even though they are getting the car returned to them. The sales manager has been uncooperative and insulting. I have lost countless hours of sleep, business time and family time because I have had to return to this place multiple times. Do not purchase from here unless you want a nightmare if things dont work out at no fault by you. I will be posting this review on every Bill Walsh page and review site.

They provided wonderful and, most importantly, friendly service where they went above and beyond to care for my Toyota without being asked.Highly recommended!!

Bill Walsh Toyota executed my trade in and lease on our new vehicle in a timely matter displaying great customer service throughout the process. Well done!

Brought my car in 3 times in 15 months due to funny smell when starting engine. Service dept found no issue needing attention until the entire exhaust system rusted out! - so much for Dealer maintenance. Plus, I had been driving with dangerous fumes for over a year!Manager Dons response if you dont like it here- go somewhere else!Guess i will

The service department at Bill Walsh is always excellent. Car is done in a timely manner and the service department is always friendly .

There one of the better dealership,wish theyd use soft water when they wash you car,always have spots,but its free

I did not buy my car there but I bring my toyota there for service and I am treated excellent. The service person (Dan) was nice and professional. My next car will be purchased at Bill Walsh in Ottawa.

Great deal again last week. thanks Izzy, and the whole staff

As usual, I was treated extremely well and the work was done quickly. Smooth as silk.

The employees were concernedand pleasant and the service was performed in a timely manner.

Felt I was given the best offer without having to play games.

As always, received the best, most courteous and efficient service on my car as well as customer service from the team.

They always take very good care of my Toyota 😊

We had a pretty bad experience at the Toyota dealership. Originally, we had made an appointment to see a truck in Streator that we were told was on the lot. When we got to the dealership, we were told the truck had been moved back to Ottawa, so we drove 30 minutes back to Ottawa to look at said truck. It turns out we probably should have stayed in Streator. I was not super impressed with the truck, and felt it was overpriced based on the miles, condition of the truck, and Blue Book values. I was under the impression that dealerships liked to negotiate. Guess I was wrong. Pretty much told good luck. Well, good luck to you, B.W.

Everything was superb; as always Katie was most knowledgable and great customer service on her part.

Employees are well trained!Waiting area is comfortable and quiet.

Wonderful staff. Excellent repair work.

Went to Bill Walsh for recall work. They washed the car for me free also.

The Sales department is very unattentive even when you schedule a time to meet with the sales manager, however their service department is one of the best.

Im very pleased to buy my new RAV4Hybrid 2016 at Bill Walsh and further service.So long Ill be working at this area,Ill be use Your service,and giving fully recomendation to my all Friends.

Always friendly, courteous, and professional. Would recommend Bill Walsh Toyota for service always!

Bar-none, the best place to buy a new Toyota vehicle. We worked with Dave the sales manager and Chuck a salesman. Received the best price out of 5 other toyota dealers we were in talks with. In a sentence these people are in business to sell cars, not bs. I will recommend everyone to see these fine folks out in the sticks interested in a toyota product to make their purchase with the Bill Walsh group. The best sales experience I have ever had from the standpoint of being treated fairly and no B.S. Thank you Bill Walsh Toyota!

They have an excellent staff always do a excellent job on my car

Responsive professional courteous service. The best!

Great service, great experience. Definitely recommend Bill Walsh Toyota.

Bad service sales manager is a lying p.o.s.

Very good experence very good job all the way around

Ive always received good, friendly, service here. Thanks Bill Walsh Toyota!

Nice people fast service.

I bought a used car, from the Bill Walsh family and I have been there since 30 plus years !! I always recommend Bill Walsh to everyone I know, thanks for your help and service to me !!

Mike and Dave were wonderful to deal with