Had a great experience at La-Z-Boy in Paramus, NJ. I went to potentially buy a chair for my living room. The first thing I noticed when I walked in was that no one was pressuring me into anything. I was approached by a sales rep who introduced herself and simply pointed us to the area of the store where we might find what we were looking for. She never shadowed us as is done in so many other furniture stores. Every 10 or 15 minutes she would check back with us but we were never uncomfortable. She knew her products well and eventually helped us find exactly what we were looking for. I would definitely shop here again.

John was friendly, informative and helpful. We had a great shopping experience.

Update: I ordered my recliner by computer and telephone because I am unable to visit the showroom. The transaction was seamless and I am well pleased. Especially if you plan to place an order in this way, I recommend that you carefully review the chairs on the Lazy Boy website and make a note of the ones that fit your needs and also look carefully at their dimensions (scroll down on the left side of the website and pay especially close attention to the height of the person using the chair). With a tape measure narrow down the ones that fit the space in your home. YouTube Is also great for providing further information where it’s likely you’ll find the same chair you selected. This last pointer ultimately caused me to pick a more suitable recliner. Otherwise, I would have made a costly mistake so don’t rush into placing an order!

I placed an order for a recliner by telephone. Using the comprehensive website, I first selected the recliner of my choice and measured it to make certain it will fit in the space where it will located. I then telephoned to place my order and spoke with a sales associate who was knowledgeable and facilitated the purchase. The transaction met with my complete satisfaction.

I was in the market to replace my 15 year old Laz-y-boy sectional that I loved.After looking at other couches, my kids reminded me how much I have loved the couch, so back to Laz-y-boy we went. Dealing with John was easy, and they had a great sale going on. Most of the couch was delivered last week, and the last section should be here next week. I am in love with my new couch.

The sales associate was very knowledgeable and patient. We had lots of questions and he answered them all and then some. Great job. Rating is a 4 star for one reason. A 6 month wait??? Embarrassing, lazyboy!!

Sofa and loveseat we bought are nice but the delivery was from hell. Delivery men refused to deliver because furniture had to go up 15 steps (information given at the time of purchase) and the store stated they could not help and they use a 3rd party for delivery. They could only file a compliant. Like many people I work and rescheduling is not an easy thing especially when I had donated old furniture the day before. In the end the delivery was dropped in the hallway because no one could give proper, if any, rescheduling info.

Awesome experience! Anna was GREAT!! Very informative she knew her stuff and did everything we asked in way of chair style and price!

It started off good with Lazy Boy, but Boy are they LAZY! I ordered a table to go alright my chair but they said the table was damaged and they would call in 10 days (this is August 9th 2021) well long story short nobody followed through and my wife kept calling and they told us they were calling us. CRAZY!!! October 12th, finally got delivery. A long 10 days. Delivery guys were great. The office/administration is clueless. Went there because the stuff is American assembled. Will look for other American made furniture next spring. Not Lazy Boy.

My wife and I were in the market for a new couch and we went to La Z Boy after looking at a couch on line that we kind of liked. The sales rep showed us the sectional we had looked at online and we also asked to see other in-store sectionals.She showed us a couple of other ones, but we loved the second one she showed us. It was more than the one we looked at originally, but it was everything we were looking for.

Love this store! The FaceTime help with determining size and color of my couch with Aneta was so helpful. Smooth delivery and can’t beat the comfort! Mike the manager super helpful when I was looking for 2 moderately priced recliners for a small space. They are perfect!

Jill was a very knowledgeable and helpful sales representative.She was able to show us the furniture we wanted to see and answered all of our questions.

The best chairs one can find. Happy to get lucky and found a custom buikt one in Homewood, but was shocked when it was sold a few hours later.

Easy purchase once we had someone work with us. Long delivery time due to shortages so really can’t review until chair received.

Recently placed my order for Living Room furniture and have dealt with the Sales Associate, Manager and Designer. They are energetic, informative and honest. Extremely helpful in making the best furnishing and fabric decisions. Covid has a huge impact on delivery dates so My delivery is 5 months out. Will post my final 5 star review once delivery is complete in October 2021.

Actually our experience turned out very pleasant! Wasn’t sure when I walked in as the first male salesperson that witnessed my husband and I walk in never acknowledged us...We proceeded to walk towards some of the furniture displayed and shortly thereafter another male (Nathan) walked over greeted us and begin to show us around. He pointed out several couches after finding out what we looking for. He seemed knowledgeable and honest about the make of their furniture. He also suggested we have make use of the services of their designers to come to our home to ensure the couch we were interested in would fit.As it turned out we decided on a couch and left a deposit. We were disappointed to find out that the delivery will take 5 months, but we really like our selection.

We purchased a sofa at LaZBoy this past weekend and had a great experience. We went to every furniture store in the state and concluded that LaZBoy had the most comfortable selection, by far, and the made in USA craftsmanship didn’t hurt the selling point. We met John about a month ago when we first went to the store and didn’t feel pressured at all and really appreciated his knowledge on the products. After taking measurements at home, we returned this weekend to place an order and again, didn’t feel pressured at all. He was patient while we decided what we wanted, selected the fabric, etc. we are very pleased and hope that when we get our couch, we’ll be just as happy!

The sales manager listened well and showed me which recliner chairs were currently available to suit my stated needs - then gave my wife and I ample time to check and compare various chairs.

Had an amazing experience. I went in there knowing what I wanted and what I didnt. Nathan was amazing at the Paramus location. Funny and so knowledgeable. Made my purchase and decision a lot easier. I overheard other sales associates talking to costumers and they seemed great as well. All smiles. Clean and always keeping things sanitized.

LaZBoy is so much more than recliners. Frankly, I was not expecting to walk away with a purchase but the store was on my way to others so I stopped in. Peviously I have purchased living room furnishings by Hammary from a non-Lazyboy store. So I was familiar with their association. This was a Kincaid purchase. High quality furnishings along with a knowledgeable sales staff. They were very accommodating and eager to work with me to meet my needs. I would certainly give them consideration for future quality furniture purchases going forward.

Sales person was so helpful, professional and friendly. She was such a pleasure to work with. Made purchase simple and easy..

John is outstanding with his knowledge of every piece of furniture in the Paramus store. We were greeted when we arrived and he proceeded to let us look around on our own, rather than trailing 5 feet behind which is so uncomfortable and is done at most furniture stores. He let us know he was available for questions and gave so many suggestions for what we needed. John is a great asset to this store and we are glad that he was there to help. I was most excited when I saw that lazy boy now offers a recliner couch that resembles a regular sofa. Just what we were looking for.

Nathan was very knowledgeable about all lazyboy recliners. After asking us all relevant questions, he helped us pick a perfect recliner for my 90 year old mother. He was very efficient and competent.

A beautiful experience, From the competence of the salesperson (John) to the extensive stock on hand, total time elapsed between initial (and only) visit to the store and delivery and setup of our reclining Loveseat (including ScotchGuarding,) LESS than 3 days. Exceeded our wildest hopes!

Great service. Very enjoyable visit, made our purchase painless. 😀

Very happy with the store & our purchase 10 years ago. Hopefully this new purchase shows up next month and we are happy again.

We ordered a leather recliner in March 2021. They told us delivery would be June. June became august and august became September. As of today nothing. This is the worst company to do business with

I always enjoy shopping at La-Z-Boy because theres never any pressure to purchase and the staff are enjoyable to work with my requests. I walk away with great ideas for remodeling my house.

Excellent customer service and assistance with finding the comfort level and look that one would want in home furnishings. The quality is s superb.

Excellent low key attentiveness by John allowing us to see all sofas. Extremely knowledgeable but not over technical. Experience was very pleasant

I bought an Edie Duo reclining sofa after testing out several others at the Paramus showroom. Sales representative, Nathan Klein, helped me choose the perfect cover and made the checkout process very easy. This is my second purchase at La-z-boy - I am impressed with their selections and high quality construction.

Boca Raton Florida’s lazy boy was very helpful especially Heidi Conde. Delivery will be free as I purchased it on a July 4 special with no delivery charge if purchased Wednesday or Thursday b

Nathan and Aneta were so very helpful in my quest to furnish my living room. Nathan helped me pick out the right couch for me. Aneta is a wonderful interim designer who helped me pull it all together. The fabric selection was impressive and the price just right. Can’t wait for the sofas and carpet to be delivered.

The recliner was a big disappointment. It makes enough noise to wake the dead when opening and closing chair. I was shocked to see that Lazy Boy even has videos explaining how to try to reduce the noise which it attributes to the use of higher quality ratcheting. I just received the chair but plan to give it away.

Had a wonderful experience last night at the route 4 store. Was buying a power lift recliner for older uncle. Very helpful salesperson. And the covid precautions!! They were so careful. Sanitizing everything - my pen, my credit card, the seats! I would highly recommend!!!

We are very happy with our purchase ! The associate at Lazy boy took her time with us and was very knowledgeable and made the purchase a pleasant experience . The delivery came earlier than expected so that was an extra bonus!

Most important to me is the furniture is assembled in the USA 🇺🇸, although I believe the material is imported but what can you do?? We went to the Paramus store on 2/13/2021 and had Nathan Klein as our sales rep. He was very nice, helpful and not at all pushy. He took his time with us even though the store was very busy. The store was laid out nicely and they had sufficient sales staff. I highly recommend Lazy Boy in Paramus.

Nice showroom, smart salespeople, great delivery service and great couch!

We did not expect to fall in love with a LaZ Boy sofa. We entered LaZ boy out of curiosity. Their furniture has come a long way from frumpy to beautiful, modern, and comfortable selections.Barbara made our experience all the more better. She was cheerful, informed and gave us her undivided attention. There were so many ways to customize our sofa and accent chairs, it made our buying decision harder. Barbara was patient and made sure to we left, enamored with our purchase.We cannot wait to receive our sofa!!! I would go back to further furnish our home as well. Thanks Barbara!

I’ve had La-Z-Boy recliners throughout my life, and I returned to them once more. My parents bought my 1st rocker/recliner when I entered Medical School. I had that chair for over 30 yrs. That was my study chair - much of the medical knowledge I absorbed throughout my career was done in that very comfortable chair. Times changed and I replaced my chair with another recliner. Now, after being run over by a car, multiple knee replacements and Fx neck, I again chose a La-Z-Boy lift chair + 1.5 sleep chair, even more comfortable than the next. The selection of fabrics was amazing! I highly recommend La-Z-Boy for any furniture needed.

Great service our salesperson was very knowledgeable

John was great- knowledgeable, helpful, friendly, not pushy. Were excited for what we bought. Taking off one star because its going to be a six-month wait to get the sleeper sofa we ordered. Sigh.

I am very happy with my purchase and please with the customer service. Anne Marie was our salesperson and she was super helpful, patient, and knowledgeable. There was no pressure to buy. It was a good shopping experience and the quality of the furniture speaks for itself.

Excellent quality recliners.

It took months for my reclining sofa to be made, but the delivery was flawless and the delivery tracking system was amazing. I had clear info to within a few minutes of the driver’s arrival time

Looks lovely and very comfortable. Nathan was a GREAT sales-person and the man doing the delivery was thoroughly professional. This is the 5th La-Z-Boy chair here and they are all very comfortable and well-made.Scott

I was very pleased with the customer service experience of Aneta. She let us browse and was extremely informative. I was happy to find out about all the customizations you could do to the sofas. You can see the quality of these furniture compared to other stores you can tell is real sturdy, comfortable and good. And best of all American made. Very happy with my purchase and the color I chose.

What a horrible experience! Foolishly I never read the reviews and decided to go forward and buy a special mattress because they were running a sale. I should’ve known better. I Purchased a mattress on Central Avenue and it was a horrible experience the manager could care less, and the sales staff were hungry for the sale and then drop the ball soon after. When I asked to change the delivery date the sales person called me at my house to argue with me that I shouldn’t have done that and that will reflect on his sales. When I talked to the manager about this unprofessional behavior he could care less and told me then to cancel the order if I felt like it which I did. Their customer service is nonexistent and they never pick up the phone. It took over two weeks to credit my account but only one day to charge it. Will never return again

Great service and clear explanation good quality nice showroom thanks

The sales representative was very knowledgeable. Able to answer any and all of my questions. She also provided immediate attention to the details of choice of what we required and the time it will take to produce the items and their deliveries.

Our salesperson, Ann Marie, was outstanding, considerate, and understanding of our particular needs. It was a pleasure.

Customer service and support is the worst I have ever experienced!I purchased a $2,000 all leather, electric, rocker recliner from this store (Paramus, NJ) in October of 2015, along with the 5-year Ultra Shield coverage. The first recliner they delivered had a cut in the leather and when fully reclined an electrical connector would be pulled apart and you couldn’t move the recliner back into the upright position. I returned that recliner. The second recliner they delivered also had a cut in the leather, so I returned that one as well. The 3rd recliner they delivered was the same one I returned the first time. It still had the cut in the leather, but they corrected the electrical problem. I returned that recliner for the second time due to the cut in the leather. The 4th recliner had no cuts in the leather and seemed to work fine, but I’m not sure where the chair came from. It had no tags to indicate that it was new, but no issues, so I accepted that recliner. Throughout the delivery ordeal the store management was uncooperative and needed to be contacted constantly to remind them that I was awaiting each replacement recliner. It took over a month to get an undamaged recliner delivered to my home.At 20-months old the recliner had 2 problems. The seat portion of the chair had twisted out of position and no longer lines up with the back cushion of the recliner, I believe this to be a manufacturing defect (see photo). There is also a spring that makes noise when the recliner is rocked. I called Lay-Z-Boy to schedule a warranty inspection & repair, which took place on 5/17/2017. But after waiting 2-weeks for the results of their inspection, I hadn’t heard back from them.I called them for status of my service request on 5/31/2017 and explained how unhappy I was with their customer service and the quality of this product. Lay-Z-Boy had agreed to fix the spring issue, because the frame portion of the recliner carries a lifetime warranty on parts. There is a fee for the labor, but they agreed to waive the fee because at this point they’ve realized how bad my experience has been with this purchase. However, they also informed me that the twisted cushion was only covered by a 1-year warranty, which had expired, and the extra money I spent on the 5-year Ultra Shield coverage didn’t cover this type of damage. So, I either must pay for that repair, or live with it.If I had purchased a much cheaper recliner at Bob’s Discount Furniture, along with their extended coverage, they likely would have replaced the recliner with no questions asked.BEWARE of this store, just because you’re paying a higher price, and buying from a company known for their recliners, don’t assume that you’re getting better quality or that you’ll receive better customer service. The opposite may actually be true. And by all means, DO NOT purchase the Ultra Shield coverage, it covers very little and is absolutely not worth the extra money.

Incompetence is on full display here. I ordered a sofa on July 10. I called the Paramus store in early to mid September to determine when to expect delivery. I was told to expect it in October. I called again at the end of September to determine when to expect delivery. I was then told that my order had never been realized by the assembly segment of your company. I was then told that it could be rushed to me by December (this month) if I sojourned to Paramus to select a different fabric. I declined. None of the issues I have experienced have anything to do with the pandemic. They are evidence of mismanagement and blissful incompetence.

I first purchased chairs at La-Z-Boy Paramus in 1982, when I lived in Mahwah. I have made several purchases with this store over the years. I live in Queens, NY now and purchased from La-Z-Boy Paramus in 2020. Why? La-Z-Boy in Rockville Centre did not return phone calls and emails for assistance. This was not a COVID related thing, as I experienced the same treatment from the RC store a few years back. RCs selection of floor models is not that great. I also dont drive as I have some disabilities. The thing is ... my wife and I wanted La-Z-Boy chairs. Time to call Paramus.My wife first emailed and then called the store in Paramus. Annetta, the stores designer, drove out to our apartment some 30 miles away. Annetta is wonderful. Professional, courteous, knowledgeable, and respectful. She listened to us about what fabric colors we were interested in, came armed with the appropriate fabric sample books, and worked with us in the fabric selection.With everything going on in the world today, it was no small wonder that La-Z-Boys timelines relative to manufacturing the chairs were affected. We waited 6 1/2 months for the chairs. Communication about the delays was not the best. There were phone calls made out of frustration as to where the chairs were. Got to speak to a manger or two. To their credit, the staff were always professional and not argumentative. I was told that La-Z-Boy is upgrading its factory to retail store computer systems, so better status information is available. Time will tell.So, how about those chairs? We love them. Just what we ordered. Quality built. Outstanding fabrics. It was not a small or inexpensive order. 3 high leg, power reclining chairs in custom fabrics with upgraded cushions do cost (Carleton and Chandler styles). Then again, we couldnt take a vacation last year, so we got new chairs. Good trade.All in all, not a seamless, perfect transaction. But ... it came together nicely at the end. A final word about the furniture delivery folks @ Retail Delivery Service. Very respectful ... real gentlemen and nice guys.

Everything else was OK, except for our experience with the saleswoman [Barbara}. She made us feel unwelcome. We almost left the store a couple of times because of her attitude. If we ever goback to the store well leave if she offers her help. Please dont call us anymore.

When our custom sectional was delivered, one recliner armless made noise and not close completely. The delivery guy who was kind what I called “ the Fonzi “ He banged on it a few times while I was on the phone with the salesman. We didn’t get paperwork from delivery and the salesman said” we can send a customer serviceman out” before the delivery guy banged it. No Follow Up call.My husband isn’t happy and my mother passed in December 2020 so it’s been hard to call. Did a review on the internet explaining problem of defect, No call!!We had no problem with the delay due to COVID production, a company can’t control a Pandemic.It’s beautiful but horrible customer service,Paramus, NJ

Aneta was quite helpful to me and I appreciated some advice that she offered me. I felt free to try as many recliners that I wanted and didnt feel any pressure nor was I rushed along.Thanks again, Aneta!La-Z-Boy has a great reputation and the reason I drove 40 miles from my home was due to the word of mouth advice from a friend who lives in Delaware!The only negative thing is the amount of time I have to wait for delivery but this is due to the current pandemic and not La-Z-Boy.

The person who helps us was really patient with us and helpful

Great staff beautiful furniture

My wife and I enjoyed shopping at Lazy Boy yesterday in Paramus, NJ. The staff were terrific. I highly recommend Nathan as a salesperson; he was patient, knowledgeable, and entertaining. We bought 2 recliners and plan to get a couch later.

Nice staff. But due to covid long wait for the furniture

Nathan in your Paramus location was awesome. He was sincere, not pushy and very knowledgeable. I will recommend him to friends and family!

Very knowledgeable staff. Nathan was very helpful as we tested several items and made a purchase. And we were happy to not feel pushed to buy. Would recommend and shop there again

Staff,John was,very helpful and help me make the right choice

Lots of choices of chairs and customization of the chairs. My step dad picked this one in a darker green shade and had the mechanism to pull the legs out moved to the left side so he can have shoulder surgery on his right side without it affecting hisbuse of the chair.

Aneta is a rock star. She met with me virtually and toured my living room over the phone. She made suggestions as to sizes and pieces and how to place them within the room. When we went to the show room, she went over fabrics and made suggestions and helped us pick coordinating styles fabrics and a rug.

Good friendly helpful experience. Sale process a bit daunting especially financing steps.

One of the salespersons at this location, Aneta, was wonderfully helpful from the moment I walked in. I knew which items I wanted but the la-z-boy website had given me problems so I went to the store in person. Aneta helped me quickly and professionally. Without her, my experience with the company would have been infinitely less happy: a website that didn’t work, pending charges in my bank account, and no confirmation number for an attempted purchase.

Short-staffed in showroom & I waited 15 min for salesperson who then took phone calls & other customers while trying to help me at same timeAlso extremely disappointing wait-time for furniture delivery:I ordered standard showroom recliner (no customization) in May 2021 & was told to expect delivery Jan 2022: UNACCEPTABLE!

La-Z-Boy place was amazing ! It was everything I remembered !! I had shopped there before !!! You are the best for furniture in everything ! I would not go to other places !!

Super friendly and informative staff. Easy and efficient process to order.

Great furniture and customer service. I worked with John who is fantastic and answered all my questions. I didn’t feel pressure to buy and he made our purchasing experience wonderful. I will continue to be a customer of Lazy Boy and specifically John and the Paramus store

Nathan was very helpful and pleasure to deal with. I would definitely recommend paying him a visit if your looking for great customer service!

Excellent experience! Staff was knowledgeable, which made the selection/buying experience much easier. Staff also provided the right amount of attention without being overbearing.

Nathan, the Store Manager, made our shopping experience great. Looking forward to our delivery tomorrow!

We are very pleased with our purchase and all aspects of the buying and delivery experience. The woman, Barbara, who handled the order went out of her way to make the process go smoothly. The gentlemen who delivered the recliner kept us informed as to their schedule and efficiently installed the furniture. Everyone involved in our transaction was professional and personable. From our decision to buy a recliner to our stretching out on it, the timing was under a week.

John is phenomenal 😅 great atmosphere to shop. No pressure. Great deal.

Nathan was great to work with. Went over different types of fabrics (some that we werent even thinking about) that was very helpful. Also, good selection of couches.

Nick assisted me with purchasing a Tribeca sectional. He was kind and patient and provided a clear answer to all my questions & concerns. He demonstrated how knowledgeable he was on product selection; from dimensions to fabric selection and offered alternatives to make my purchase fit my needs. I will refer Nick to anyone who compliments my new comfy couch! Now I’m just counting down the days till my couch arrives. Thanks Nick!

Very nice to deal with, extremely helpful and friendly.

John was a good listener, knowledgeable, and helpful.

I was very happy with the whole experience at LaZBoy. We felt no pressure to buy and always had someone near you but not on top of you if you had any questions. The store was perfectly safe and sanitizer was handy. I do like the fact it’s made in the great old USA. It was my first time there and would gladly recommend this store to anyone.

Knowledgeable and extremely helpful. Picked just the right sofa for my sitting room and basement rec room. Nathan was great for discussing furniture dimension and configuration for a staircase that has been an issue. Positive experience all around.

Wonderful sales service from our sales man, he was patient, caring and highly informative toward the various products available. He worked with use to ensure the proper fabric and size needed, and worked with us to arrange delivery time, and required paper work. The delivery was great, came right on time, allowed us a full inspection of the item, and showed us how to use any added features.Thank you for the great service and product.

Nick is amazing!!! Very knowledgeable and attentive. I love that he didn’t put pressure on me to purchase anything. I’m very happy with my purchase. Thanks nick will be definitely purchasing again!

The chairs looked comfortable, the price was definitely on the higher end but the sales associate was horrible. She kept following me around the store, losing her patience whenever I asked a question and rolling her eyes. Her name was Barbara. Avoid this place if you could. The sad part is that I liked one of the recliners but I can’t fathom buying anything at a store with this dismal customer service

DO NOT BUY A Lazyboy product.We purchased a leather couch and love seat (over $2,700.00) and the quality is HORRIBLE. The so-called leather, peels off and looks like it was sprayed on (so thin). LOOK AT MY PHOTOS, just after 3 ½ years. Just through light normal use of only 3 adults, with no kids, no dogs, no cats or any pets at all and the leather is cracking and peeling off. LOOKS TERRIBLE!!!! All we wanted was for it to be repaired. Their customer service did not want any responsibility after 1 year. What they wanted was to give a small fraction of money to buy another Lazyboy faulty product. SPEND YOUR MONEY ELSEWHERE. TERRIBLE QUALITY!!!!Again, DO NOT BUY these Lazyboy products!!!!

Great selection of quality products, helpful and knowledgeable salesman, Covid-safe environment. Recommended highly.

Attentive, knowledgeable, and very pleasant employee. I spent more than I wanted to spend but the quality appears to be top notch. I’m anxious for delivery! Just an update: our couch was damaged at delivery. We refused delivery and the couch was reordered. I was hoping that the order would be expedited. It’s been 6 weeks without any couch but we’re being patient.

Always top notch professional. Quality merchandise built for time. Excellent sales staff. Very happy

Good afternoon I was very happy that Anne-Marie was my salesperson she was very patient very thorough and extremely knowledgeable about all your products the choice became very difficult because every single chair that was shown that we saw we like I want to say thank you it was a wonderful experience.. once I realize that I was working with an extreme professional I came back a few hours later with my wife and we made our purchase needless to say were extremely happy and looking forward to enjoying a lazy boys for years to come Gary Alleyne.. thank you again

The Store Manager was very informative and helpful and took the time to explain the items we were buying. Would definitely recommend LA-Z-Boy.

Nathan was a fantastic salesman. He was knowledgeable and very friendly. We will be back.

Ann Marie was fantastic. After a rough 2 years, I’m finally able to feel good about myself. The Brennon couch I purchased is beautiful. I read a review that the buyer stated the couch was purchased without seeing it in the store. This review solidified my decision. The couch was not in the store but the picture in the catalog won my over. Thanks Ann Marie for your patience and expertise.

Not happy with delivery when first ordered the couch was told couch would be delivered by Halloween the latest. Every time I call to check on status of couch it gets pushed back a week. Now I’m being told maybe the middle of November.

John was great! Very friendly, patient, didnt pressure you. We went to a few other stores before we made a decision and honestly their sofas cannot compare to La-Z-Boy. We are really excited to get our new sofa!

John was wonderful to work with. Unlike most furniture stores, it was a pleasurable shopping experience.

Very helpful and not pushy sales people - great experience. I am looking forward to receiving our new sofa!

We ordered a chair in January. Were still waiting for it to arrive and it is now almost May. There have apparently been a few production issues but absolutely no one from the store ever bothered to let us know even though they were fully aware of said issues. We had to call them ourselves for updates. As far as we can tell, chair was already paid in full so who would care on their end? Now imagine if it wasnt already paid for, Im sure theyd be hounding our phone every day until they got their money!When called out on this, the manager offered to take a measly hundred bucks off to make up for months worth of delay. Delivery was finally updated to a specific date in April and it STILL didnt arrive. And of course, radio silence from the management about this as they are conveniently out of the office/store/whatever when called. Literally the worst customer service and appalling behavior from the management. I feel bad for the sales reps at this store who were actually nice and tried their best to be as helpful as possible, but management seriously needs to get their act together. We are granting them one last reprieve to make things right but at this point, its looking relatively bleak and our patience grows seriously thin.

Ordered furniture on 5/28/21 and never heard from anyone for a week.