Truly could not have had a better experience. Friendly, helpful and efficient. Amazing hardworking people who deserve your business. cannot reccomend enough!!

I am very impressed of the service, I recently got this really epic Cannondale that I enjoy dearly, its so much fun and its racing approved. I never thought of the day I would get a Cannondale road bike, so its a big plus up, and it changes everything. This is one of the few great neighborhood bike shops where I would go to for a quick fix, tune-up, or safety inspection since everything is fully open.

Always great service, bought my bike there after an accident, and theyre helpful every time.

They should TEACH everyone how to operate during COVID. Wow. Truly impressive. Touch free service. Everything was sanitized, and legitimate social distancing. There was a spread out line but you would call the store in line to state your business, and they took care of everyone; kind of like taking a number at a deli. It was honestly impressive how they did it. So, I was insanely skeptical about purchasing a bike in this capacity, but I would urge anyone reading this to give this brand a chance before anyone else. Flipping amazing. I am blown away by you.

High quality service, friendly staff and the shop dog is a huge bonus!

Came in today with a flat which was fixed within 10 minutes. Mechanic was very friendly and I was grateful and happy for the experience.

These guys are the best! Bike shops can be intimidating, but not Bicycle Therapy. They are great. They get right to the point, ask the right questions, provide good service, explain what they did and charge a fair price. Their notification system and follow up should be a lesson for other service providers regardless of the pandemic. Shout out to Lee for running a great shop. Shout out to Bree for being awesome. I have zero reservations about recommending Bicycle Therapy to my friends and family.

Friendly staff who were very helpful to a novice. It was especially decent of them to not charge me for things that I thought needed but which they knew I didnt. - This will definitely be our permanent place for everything bike.

I recently needed a bicycle to get around and Bicycle Therapy was recommended. Despite limited availability of bikes due to the pandemic the shop was great and talked to me about what I was looking for, what they had available, and what fit my budget. They got the bike built up and ready to go in less than a week despite being busier than usual since everyone is looking to get outside in some capacity. There was an issue with the front brake within the first day of me bringing it home but they told me to come in and they would sort it out; they did and at no charge. Overall the customer service experience was great and I would 100% recommend anyone looking to get a bike or have their bike serviced to check them out!

I went to philly to visit and my friend she needed stuff for her bike so i tagged along. as soon as i got there we received wonderful service. They had everything that we needed and i will definitely be visiting again.

Great service very fast and nice team members 💯

Bicycle Therapy provided some of the best service I have ever received anywhere! Everyone that works there is awesome!! They also have the best bikes.

Absolutely wonderful business owned by local resident dedicated to supporting the community. Aside from being a great bike shop, it is absolutely the kind of small business that feels good to support.

Great local shop. Ordered a new bike recently, and they had it set up ready to ride within a day or so of getting the order shipment in. Chatted with a few mechs there and got some helpful advice about bike setup and components - they know their stuff. Also quality of service is top notch. If you dig the new Cannondale lineup as much as I do, you can’t go wrong with this place, buy your bike here. If you just need fix or tune-up they’re great for that as well.

I bought a bike from bicycle therapy during Covid 19. This was seriously one of the most amazing shopping experiences I’ve ever had. After going to two bike shops in South Philly and short being laughed away(apparently there is a huge bicycle shortage during the pandemic) Jess from Bicycle Therapy was there for me. I told her what I would be using the bike for and she had the perfect one for me. To be honest I have been super nervous about riding a bike in Philly and she gave me great advice on how to be safe in the city. Totally calmed my nerves! Thank you Jess, you are a gem! I LOVE my new bicycle!! 100% go here!

It was a nice experience!!!

I found the staff very helpful, attentive, and humorous. Understanding the stress COVID has put on all us, these guys are organized and handling it perfectly! Keep it up!

Great store. Owner Lee is so knowledgeable. Excellent customer service.

Bicycle Therapy is the real deal. Was picking out my first road bike and couldnt be more grateful for how patient and helpful they were in helping me choose the perfect bike for my needs. Not going to find a more knowledgeable shop with people that ride and ride hard.

I love the way they’re handling covid with their sanitation process and they were so helpful when explaining what was wrong with my bike. highly recommend this shop!

Ive been a customer of this shop for more than 20 years and have purchased more bikes than I wish to admit to my wife from them. They carry great products, know their stuff, and have a great service team. Highly recommended!

This place is the best for all your bike needs! I worked with Lee, and he was very thorough, patient and responsive. I highly recommend Bicycle Therapy!!

I worked down the street for a while and was in here frequently. Staff is very professional and polite, even when I got particular and pretended to know what I was talking about with parts/repairs. They dont carry a lot of tools but they put other shops to shame in terms of service. I will continue to go out of my way to come back here.

Recently purchased a new bike from here and was really appreciate of how helpful and friendly the staff was (Taryn).

As a young Philly cyclist, this place really speaks to me. Coolest bike shop Ive been to in a minute. The lounge space is so cute and convenient. They also offer kombucha :) the employees are so friendly and make you feel right at home.

Right place, right attitude. Bicycle Therapy is a gem of a shop in the City. The location near the Schuylkill River Trail in Center City is ideal for those that live in town or those that visit.More than a nice selection of bikes and the strong repair work, this is a great place to relax after a long ride or just chat about cycling. The new lounge is a slick touch and Lees lifetime working and riding bikes is self-evident. Sam is also very knowledgeable and willing to offer advice. I know I am a stronger rider because of the tips that I have gotten from Bicycle Therapy.Whether you are a commuter or a enthusiast, BT is a good choice for a bike shop that epitomizes community.

Excellent service even during hard times. They always kept a good posotive attitude. I didnt bring my bike here for service but from I know working on my own bike they treat their bike as their own. My expirience is from replacing glass window pane here from unfortunate events during protest and riots in center city.

I just started cycling so I asked the mechanics a lot of questions and they were very patient and friendly. Great staff and the lounge is a nice touch. It really stands out compared to other shops. They can count on me to be a regular customer from now on!

Excellent Service! Friendly, approachable and accommodating! They helped me inflate my tire (which I was clueless about) and didnt even charge me anything! Excellent! Excellent! Excellent! Did I mention how Excellent they were?! :-)

Great local business, very friendly and honest.

This is the most discourteous and overpriced bike shop I have ever been to. The staff is rude and disrespectful in regards to every aspect of service. Their attitudes are condescending and the prices are ridiculous. Along with that, the work they did was unacceptable and they refused to fix a problem I had within a few hours of leaving the shop. There is no reason whatsoever that anyone should act this way towards their customers or anyone for that matter. DO NOT PATRONIZE THIS BUSINESS.

These folks do great work and they’re incredibly helpful. I can always find what I’m looking for or have it ordered quickly. Support your local bike shop, because Amazon won’t bend your derailleur back into place on race week.

Best bike shop in the city. I’ve been a customer for over 10 years and have purchased countless bikes from Lee. Mountain bikes, city/commuter bikes, racing bikes, and even my kids bike. Awesome, friendly, and knowledgeable staff. Truly a positive asset to our community. Thanks for everything!

Good service. Reasonable prices. The mechanic recommended a chain 🔗 replacement and my bike (Giant TCR3) runs way smoother now. They were also able to fix gear shifting issues that I had been having.

Such a friendly, talented staff. Great energy and a fun space to be in while you get your bike fixed. The shop dog is also so cute!

Great shop. Took care of a problem I had and charged me almost nothing.

Completely dissatisfied with the customer service here. As one other Google user on here already review his service with a flat tire, my experience was exactly the same. I had a flat tire fixed for $15 including service which I was completely happy with. They replaced the inner tube. Literally 24 hours later the same tire was flat again. I took the bike in 26 hours after the first service and explained that I was in yesterday thinking they would look at it and fix the original issue free of charge. Instead the mechanic told me, I highly doubt that we would miss a piece of glass in the tire. It is possible that the piece of glass was from a different event but 24 hours is extremely close to have the issue repeat. The owner of the place was standing right next to me when I explained all of this and didnt say a word. I even showed them the receipt I had in my wallet from the previous day and they still charged me again. I thought I would love this place as it is a very local business and is right next to where I work but I have no reason to return here any more. I would rather visit a different store that is not as convenient than go back here.

Bicycle Therapy is my favorite shop in Philly. Their staff is super professional and they have adapted to Covid phenomenally with curbside assistance.

LOVE THIS BIKE SHOP! Lees been taking care of me for years, giving me expert advise, great bikes, terrific service. The whole team is responsive and, well, I like them! Thanks Lee!!

If youve always wanted a bike shop with the customer care and sense of community of a stolen bike on craigslist, Bicycle Therapy is for you. After buying a brand new bike here, every time Ive walked through the door Ive felt like all they see you as is walking $$ signs. They dont care if they sold you a defective bike that every local bike shop says they should have fixed for free (broken gears, of course they blamed me) and lets not forget the time they installed a bike basket that the screws fell off literately the day after, and they charged me $15 for redoing that. If you like that feeling of being expected to pay %40 of your bikes worth when you walk in for an annual check up for the bike you bought from them, then by all means, this place is for you.

My gears were giving me trouble and a shop mechanic patiently heard my story, took a quick look, fixed the problem, and didnt charge me. My experiences at Bicycle Therapy on this day and in the past has always been great! The staff is friendly and always explain things to you. I would recommend this shop to anyone who is looking for one in the city.

This place is a joke. First I brought my bike in for popped tire that shouldn’t take more than 20 minutes to fix, it took them 4 days. I probably would have never gotten my bike if I didn’t call and ask them where it was as it seemed that they completely forgot about it. Secondly after I got off the phone with the employee Sam, he and all the coworkers thought it would be a good idea to make fun of my name saying “poor kid has it hard enough with a name like Hunter”. The only reason I know this is my roommate was in the shop getting his tire fixed and overheard them. Once Sam was confronted about what he said he tried to tell me to just take the bike and not pay for it just trying to get rid of me. This shop is unprofessional, unkind, and I wish I can give them 0 stars.

Ive purchased 4 adult and 2 childrens bikes from Lee and Co. over the last 10+ years. I always feel like I have been treated fairly.

Great service for repairs and super friendly staff. The turn around time is also very good, my hubs were serviced in one day.

Helpful, fast, good value, cool guys, cool dog.

Best mechanics in the city are here! You wouldnt necessarily think that it is so, but finding really good bicycle mechanics is very hard. This is one of the only bike shops Ive every been to that consistently provides high class service. On more than one occasion I took a road bike in for a full tune, and got the thing back feeling like it was a whole new bike. This further led me to trust them to package my bike for putting on a plane to Europe. The excelled in this too.

Awesome bike shop!!!

Cant walk in to buy tires. Nonsense.

Good location, quite knowledgeable people. they carry Jamis and Specialized only. but they know their stuff inside out, give a lot of test rides and a lot of good recommendations. carry accessories. have a good service plan also.

Cannot recommend at this point, but I hope I can recommend in the future.I purchased a new bike but a pedal fell off after a week. Never happened to me. I could have been injured seriously (could happen to you or your kid). I like the people, who are nice and seem knowledgeable, and would like to bump up the rating in the future, but if the shop cannot do the most basic stuff about bicycle, or not being careful in doing the most crucial/basic stuff about bicycle, I am not sure I can give more than one star at this point. They didnt sound too apologetic about what happened, which disappointed me as well.I purchased the bike to participate a bike race next weekend, but I am not sure I have my bike back in a week. I told them I want to have the bike repaired as soon as possible, and they promised me theyd contact me in the morning of Monday (I brought the bike in on Sunday), but they didnt call me or do anything on Monday... The service so far is very disappointing. So I might need to buy another bike (of course, from another shop), or rent... Basically the shop might cost me extra couple of hundred bucks for not being responsive to the trouble that they lousy maintenance caused.******* update on April 28, 2015 *******They did not call me for two days even if they promised to call me back yesterday. I called them, and found out that they did not seem to make any progress, and they tried to charge me for fixing the pedal and the crank for $200. This is ridiculous. I tried to convince them that its not my fault that this happened. They seem to be convinced for now but lets see. They also promised to fix it by Friday, but I am not sure I can trust them at this point. I started finding another bike.

Philadelphia standard. Lee, the shop owner, is a staple in the cycling community and everyone respects if not loves him. Service team is knowledgeable and not pretentious- so they can service everyone from new riders to the pro. Go here.

The bike hipsters are very friendly and good at what they do, would rate higher than 5 if I could.

Less expensive than some other options. Came in with a wheel that went flat repeatedly. the mechanics here assisted immediately and routed out the problem. The sales clerk was funny and offered really useful information about planned biking events in and around Philadelphia.

Reached out to Cycle Therapy twice via their website. We are cycling the East Coast Greenway and requested to ship our bikes there, and also if we could pay and have them assemble for us. They came recommended by another touring cyclist. Not a peep back from them on either request. Even if they dont want to do this, at least respond.******UPDATE........Heard back from CT. Just one of those missed emails that was over looked. Quick response and a very nice email from Hassan. All is good and they are helping us with our trip.

This was the only shop in town that actually had the type of bike I wanted assembled so I could test ride it. The staff was nice and very helpful, but it is waaaaaaay to busy there. Too much business and not enough mechanics. I ended up buying a bike from there and have had a lot of problems with it, maybe I just got a lemon. I wouldnt by a Specialize bike again.

Had a flat tire, they fixed it for $15. Rode my bike around all day making deliveries and right before they closed my tire was flat again. Luckily I got there before it closed and they replaced the tire again for another $15. I was hoping they wouldnt charge twice in one day for a tire change but they did which is understandable. Said there was a piece of glass in it. The same tire is now having issues, doesnt seem to want to stay inflated but doesnt completely deflate. Was gonna stop here on my way to work but they dont open till later. Guess Ill try out a shop closer to Center City. They have really cool dogs.

Great shop with good inventory. I make most of my cycling purchases at this location and will always support this shop.

These people absolutely set a standard for customer service! I needed a bunch of things to get my bike ready for city riding and was tempted to shop online, but after stopping in at this place Ive changed my mind and will only be coming here for my bicycle needs.

Great shop staffed by knowledgeable but still fun and friendly people. Most of the mechanics ride and race every kind of bike, and when I come to them with various requests theyll patiently ask what Im trying to accomplish and figure out how to get the tweak or fix I want.I took a friend to look for her 2nd road bike here, and Dawn helped her find different models to test ride based on her feedback about how they fit. Never pushed her beyond her budget.

Helpful knowledgeable staff

This is the best bike shop in Philadelphia! Excellent staff and excellent service.

I ride my bike to work every day and I need it to be in good working order. The Folks at Bicycle therapy take care of my bike like the working machine it is. They provide a huge number of services for free if you just stop by. The have pumped up my tires, changed my bicycle seat, helped me figure out the bike rack on my car, repaired a unruly chain... all at no charge. When I do need to buy stuff, they are always very hellpful and show me all of the options without being pushy. Prices for repairs are very reasonable. If the car dealer had treated me and my car like this....

Went in and was willing to drop over $800 on a new bike. Perhaps I dont look it though. I have a young face, Im not white, I dont look like I own multiple thousand dollar road bikes in a nice suburb of Philly (its true, I dont).When I walked in I was ignored. Several times. I was then patronised, and felt like a commodity they wanted to get out of the way. Other people got friendlier and faster service by the same people.Needless to say, I didnt spend my money here. I have since found a different bike shop; when I was there, several young kids on cool bikes went in and asked for replacement parts and they were treated with respect, just like any other customer. Thats what Im after.tl;dr this place feels hostile unless you look right

My wife and I have both bought bikes from Bicycle Therapy. Jon, the sales manager treated her very well and so did the other sales person that she talked to. They did not try to up-sell her, condescend to her or bullsh*t her in any way.For my part, I am a year around commuter who has a bad habit of breaking my bike and Bicycle Therapy is near my office. I have been in the shop around once every two months for the last year. I have not had a bad experience or witnessed any other customers who were treated badly.If others have had bad experiences there, I would say that those bad experiences are the exception, not the rule. I would encourage you to go back and give them another chance. This is a great bike shop in a city of great bike shops. No mean feat.

I would think that if someone came in with no knowledge about biking theyd be super excited to help with even the simplest of tasks w/o making you feel stupid and build a relationship to have a customer for life. nope.

Very nice and highly knowledgeable employees. Fair prices.

Good selection of great, competitive pricing with online shops, great helpful staff.

Quick service, extremely knowledgeable, and very patient/kind to a cyclist novice. Thanks!

Came in to see what was wrong with my bike and they fixed it on the spot. No questions asked.

Stuffs here are super friendly, also very efficient !!!

I like your shop, cant wait to shop there.

It is a nice store, but a bit pricey. I got a tool for 17 bucks, later I realized that the same tool was 3.50 in amazon.

Very professional, great work

The shop to make your go-to place if you care about your bike.... Always helpful and fun to visit.

Good sales people, great prices, good workmanship, great bikes.

Very racist, if your black they will judge a book by its cover. They will not look you in the eye and try to rush you out of store before you can explain to them what your there for. They walk pass you being the first customer and help a white women or man like you are not even standing there. And if you do purchased something they will not give you a bag and will not say thank you as they walk away.

I will NOT be going back to this shop. Ive been riding for a very long time and would honestly say I have ridden close to 10k miles. I have raced BMX and I even entered an X-Games comp. in the late 90s, so I think I know my way around a bike and can perform my own maintenance; except for wheel truing.So,I bring my bike here to get the wheels trued, but first I call and get a quote that my bike will be returned within 2, maybe 3 days the most. Perfect!! Right before the weekend. (Survey says: AAAAAAAAAINT- gonna happen) Well, turns out they were real busy because of a race that weekend in Manayunk, and they couldnt complete my repairs. Totally understandable; but I did not get one phone call, email, facebook post, morse coded message, telegraph, or aerial message. I guess the Goodyear blimp was covering a Golf Tourney.I get my bike back after the weekend and Ill admit, everything was fine. I was happy my wheels were tightened.Just the other day, I was riding back to Philly from Reading with 30lbs of gear on my pannier and I was about a mile or 2 from Pottstown when I caught a flat. Now, my experience dictates the necessities of a patch kit & pump, right? I of course had them handy, but Im thinking: why? How? I have double/triple thick tubes and I have two(2) anti-puncture strips in each wheel to prevent problems like these. (I know it makes the bike heavy, but Im not a Pro)Upon patching my tube, I notice I DONT have 2 anti-puncture strips in my wheel. Its been almost 3 years since my last flat (before I armored my wheels) and no one else had touched my bike. The only assumption I can make is either the mech. who was working on my bike decided my overkill methods were unnecessary and didnt put my 2nd strip back, or he forgot they went to my wheel, or he wanted them for himself. Either way, I purchased these strips for my security and comfort and I had no problems til now. I am not happy with the lack of professional courtousy and irressponsability of the mechanic (cant believe Im calling them mechanics; more like brain dead thieves) who worked on my bike.I ride a lot of bike trails throughout Philly area and beyond and touring is my new thing. I cant afford flat tires, broken chains, broken break cables, ect. Nor can I afford to rely on inept shops to perform the maintenance that I prefer to do myself, but lack the necessary tools to complete. If B.T. cares about their customers and would like to make corrections, Im the guy with the blue Haro hardtail and Ill be back for my strips, or blood!!!!!

Great staff

Rude staff and poor quality work, wish I could rate zero stars

My favorite bike store in the whole city!

Bunch of yuppies that dress like punks but are privliged dorks.all I need them to do was true out a wheel

Bad service