Helpful and friendly person who helped me yesterday with my no network problem. Please consider adding more staff to reduce wait time. Had to wait an hour as there was only one person helping yesterday evening

Bought 3 phones through a Verizon and transferred our service from another carrier, all through a reseller whos name rhymes with Rest Rye.Rest Rye completely screwed things up and its taken multiple trips to the store, lots of calls and hours spent on hold with still no fix, leading to service interruptions.Finally today we went into the Poway Verizon store and Maria was so patient, pleasant and helpful and she was able to take control and get everything straightened out.Verizon and Rest Rye could use more people like Maria; I really, really appreciate her help.

Thank you James for your excellent service. James was informative, polite and sympathetic to my worries and concerns when I called the store earlier. He was able to go above and beyond to help me, leaving me feeling relieved and secure. I appreciate the thoughtful assistance.

There was a bit of a wait, but the only employee there was helpful and took care of our issue in moments, rather than the actual Verizon store, which kicked us out because they were about to close and didnt want to enter us into the queue.

Get service wonderful service by Willam and his crew

Lance was soooo great! He helped me recover text messages that I thought were lost forever. He was helping a number of customers when I walked in and was still kind, understanding and patient. Thank you so much!

Under new management hes great!

Maria helped my daughter purchase a new iPhone here and was super friendly and efficient. She was really good at her job and we were glad she transferred all data from the old phone for us! It’s a great store!

Went in one hour before closing and Devontae was flying solo behind the counter. This guy’s a pro! Watched him deal with about 4 customers singlehandedly. Super kind, great customer service, and got everyone’s problems solved. Management material right here 👍

I was in this location today and Maria was extremely profesional and patient enough to deal with a problem that I was dealing with Verizon customer service since December 26, It was a frustrating situation and she fixed, her development was outstanding . I really recommend this location in particular Maria, for now on I will go there even if it’s not close from my house, the drive is worth it . Thank you Maria

Miguel not only provided great customer service but, also provided great conversation. I felt like more then just a customer, I felt like one of his friends. 10/10 👍👍

I was frustrated that I had broken my phone over a holiday weekend, but I received excellent service from Miguel. He was knowledgeable and able to retrieve and link information from my old broken phone to my new replacement phone. He was patient and thorough. Thank you!!

The customer service was awesome. The young lady helping us was great managing multiple customers.

Best experience getting my new phone! Huge thanks for all the help Miguel S!

Excellent service. Lance was extremely knowledgeable and helpful in replacing a broken iPhone.

Recently replaced my phone through this store, bought a Galaxy A50. Transferring data from my old phone went fine, and I enabled the auto-backup feature so I wouldnt lose any new data that I would be getting on my new phone. Within two weeks of purchase the touchscreen stopped responding entirely, and rather than wait a day without being able to use my phone to let it drain and restart, I opted to try to hard restart it, which ended up resetting the phone. Okay, fine, I opted into the auto-backup so this backup from four hours ago should be good right?Apparently not. The phone downloaded the apps that I previously had on the phone but saved no media information whatsoever. That backup is now inaccessible apparently. I drove to this store to ask the employees if they had any way to access that backup or revert to it, and they kind of giggled and started telling me how to transfer data from my old phone. I had to repeat about 5 times that the information they were giving me wasnt going to solve my problem, as my old phone does not have the data I am looking for. In the end, I left even more frustrated with their lack of cooperation and nonchalant attitude, and I now write this review hoping that the gentleman I spoke to today is NOT a position of authority, as he was obstinate and did not seem to care a whit about my issue. If this issue is not addressed professionally I absolutely am switching services.

(EDIT: After all the following happened, a representative contacted me and made sure that I not only received the case I wanted, free of charged, but that I also received a free case and screen protector. He made sure that the free case and screen protector were waiting at a store near me. I went in and got the case and protector within minutes, and was very happy with how he handled the situation.... I love Verizon Wireless, and their ability to keep their customers happy. )I traded in my old phone and purchased a new S7 from this store, about 5 to 6 months ago. I purchased a protective case at the time of purchase, for the phone. The protective case was not in stock and was having to be ordered and mailed to my address. This process went rather smooth, and was a pleasure to handle. However, when the case arrived, it was the wrong case. I returned the case to the store, and spoke with the gentleman that helped me with my purchase, originally. I gave them the case back, and asked for the replacement. They told me that they would get it returned and would have a new case sent out to me. I returned a few weeks later, having not received the phone case, and asked why it had not come. The one that helped me the first two times was not there, and I spoke with another rep and the manager. They found out that the case I returned had never gotten scanned and returned in the system and was just sitting in the back room for the three+ weeks. They told me that they would get on it right away and that I would have a case sent out to me within the week, and that they would call me when the order for the case was completed. Today, 5-6 weeks after that visit, I am still without a case, and had to call them again. They promised me that this time they would have a case to my house within a couple of days. The level of customer service here seemed great in person, but turned out to be dismal. They have a smile and thats about it.

My neighbor actually told me about this Verizon and I was surprised with how amazing the girls that work here. They are extremely knowledgeable and are very efficient. I love this Verizon. Desirae and Jill make a killer team. Good job. Thank you girls

Friendly but not very knowledgeable on the phones.. Was debating between 2 phones and they couldnt tell me the pros and cons on what each offered. They were friendly though...

Great service from Quinn and Christopher for new phones for my wife and I. They are very knowledgable and helpful, especially if youre not a tech geek! Fully enjoyed doing business with them and will now make this store our favorite Verizon store. Weve been to several other Verizon stores with very confusing results that had us wondering what just happened! This Poway store has given us the best service by far. They actually seemed excited to help us! Thanks, guys!

Just dont go to this store to activate your phone! They will tell you that they are just a retail store and you will have to pay $20 just to set it up. The representative would not even ask you what you have tried and how they could help. No intent to help AT ALL. They will use your phone to dial the customer service line and ask you to just keep holding forever. Then they will tell you they dont know how long you will have to wait to get a real person to talk to you on the line. To me, it is very bad customer service. They dont care at all about how long you have tried and how bad you would need their help. $20 just to set up the phone? This is unbelievable. Not sure if this is a real Verizon Store or just something else. I will not use Verizon any more. So disappointed. I will ask my husband to change to T-mibile too.

Exceptional service! I had multiple issues that needed resolving, and I received excellent help with all of them! They were resolved by two curtious, well informed representatives, Christopher & Johnny. Thank you very much!

Christopher or Chris, and young gentleman, assisted me in picking out a replacement phone and the accessories I needed for it. His knowledge of the various phones that are currently being offered was very helpful. He was patient, respectful, and easy to talk to. The experience he created for me made me remember why I switched back to Verizon not too long ago. #5STARexperience!

Honestly, I usually go to a corporate store for assistance. The Verizon I usually go to, said that they could not put on a screen protector for me. I am so bad at it, it always leaves bubbles. Ugh! A few days ago, I called this location and spoke to Selso. He was super sweet and friendly and very professional. He advised me that they would not only be able to put on the screen protector for me, but they’d do it free of charge. I was ecstatic!!! I decided to go the next day and was told to speak with Jack. He was very polite and professional and assisted me in a matter of minutes. The screen protector looks amazing and I’m super happy! Thank you Verizon! Selso and Jack, you both ROCK!!

Very courteous and friendly staff but painfully slow. Carve out at least an hour if you need to shop here. Added a phone and got a free Gizmo watch which was nice but I upgraded to a larger data plan and they dropped the ball and did not handle it as promised so I got charged overages by mistake. Was also supposed to have all activation fees waived and was charged those as well. Have had to make multiple calls to Verizon to clean up their mistakes. Extremely disappointing experience.

Chris was spot on awesome! Thank you for helping set up our family plan and apple family sharing plan. Top class!

Had a great experience in this branch. I came in furiated from a technical problem that I spent 5 hours on the phone with Verizons tech support trying to fix, then come in to this branch and Christopher and Johnny fixed my issues and concerns in 10 minutes. Thanks! Oh and they helped me get my monthly bill lower! Thanks!

Christopher was amazing. He was very patient, an excellent teacher, and was focused on meeting our needs. What a refreshing experience!

Manager was rude, disrespectful if he talked to me this way I cant imagine how he treats his employees. Do your homework ahead of time and make sure what you want to buy because they only offer you what they like.

Had been having trouble getting my iPhone to connect for charging. Followed what I could find to troubleshoot on the web, but no luck. Went into the store expecting I might need a new phone. Not so. Jonny took a look at the charging slot on the phone and said lint. I had also looked, but missed what he was seeing. He proceeded to dig out a bunch of lint that was clogging the bottom of the charger slot.Both guys working in the store were very helpful. Problem solved. Thanks guys!

Christopher is the absolute best salesperson that I have ever worked with. He gladly accommodated my disability and took the time I needed. I wasnt rushed or felt like I was bothering him. I gave him a big hug!!

Zac, & Eddie, was very patient with me. It took a lot of time . They stayed after hours to help me out with my new phone . It created the best experience transitioning from one phone to another . They consistently Have been here for me to navigate my new phone . Thank you, Both! Marianne Barlow

This is not a Verizon store, it is a Go Wireless Store, so it has different policies that Verizon. Beware, when buying from this place because their customer service in terrible. Thankfully, I was able to call Verizon customer service and they helped me instead of this place that was not helpful at all.

I came in for some help and Christopher helped me with all my problems. He was very helpful and patient. Great job.

Today I had an amazingly easy and fun experiencing with CJ and his team. The transitioj was smooth and seamless from my old broken down provider. Want to thank him and Zak and a Joseph for a quality experience.

Everyone is helpful and knowledgeable..... buuuut there is not enough people or computers to keep up with the need. If you need anything done expect to be there at least 2 hours. No exaggeration.

I absolutely love this store desirae welcomed me with an amazing smile and a warm welcome. She answered all my questions and made me extremely happy. I will no longer go to Carmel mountain store because of her. Thank you poway for an amazing experience. :) you are my go too store!!!

It was a pleasure working with the store manager, CJ! He took his time to explain everything to me and make sure I was happy before trying to seell me anything. I highly recommend him to anyone with Verizon! My new favorite Verizon store!

Christopher is very knowledgeable and patient. He walked me through plans pertaining to my needs without feeling rushed or pressured. Thank you Christopher.

Im 86 years old and I needed help with my phone, Chea Watson, at the Poway location was very professional and extremely knowledgeable. I cant thank you enough

Will never buy directly from a phone company again. These guys sold me a phone because they got a good commission on it, not because it was the best phone for me. I found this out later and ended up getting stuck with a phone that was terrible for my situation. tried to return it, but the manager wouldnt let me because I was one day past my 30 day return policy.

Very courteous and helpful I like the people in that store now

My experience at the Poway store was. outstanding. Jillian and Desire were extremely helpful and professional. My high recommendations to Verizon!

Customer service in here is pretty awesome... ALL THE TIME. The take the time to explain things with you, and make sure you know that the questions you ask dont bother them AT ALL. :)

I needed a new screen protector and they were very prompt and helpful.

Christopher, wireless consultant at Poway has provided excellent customer service. Polite, professional & excellent demeanor.

CJ and Zach were the BEST to my mom and I on our upgrades for our phones 100% request this store if you need help or a new phone!

Christopher was very knowledgeable and solved my problem in about thirty seconds. I would recommend this Verizon store to anyone!

Zack and chantal were excellent in their assistance to me, supported by Joe .This branch has become my new favorite store.

Check helped make this process quick and painless! Love my new phone.

Christopher was so knowledgeable and fixed all my cell phone issues. Great service!

Very helpful

Excellent service

The best. Very happy. Thanks C J

I have always been impressed with CJs professional and knowledgeable demeanor. He Is patient and courtious in answering even the most ridiculously simple questions(for him) and completing the mundane tasks that I, a totally techless being, could not complete without a huge amount of frustration. Thank you CJ!

Charles was a great help!! The best verizon experience.

Took advantage of my elderly mother. She went in to pay her bill & was asked to upgrade her flip phone to a smart phone. They ended up selling her a cheap 8gb Galaxy & charging her $60+ a month for 1gb of data! It was not under contract. Also charging her for a lot of money for a wall charger that she didnt need since the phone had one. The paperwork she had clearly states no termanition fee! They charging $250 to return phone since she was added to my AT&T. Note she had the phone a day. None of her paperwork said anything about a $250 fee. Verizon associates produced paper that they claimed she signed stating this & it wast even her signature! Very unethical business!! Avoid at all costs!

The best cell phone store in the USA. Desiree is amazing!

Always get great assistance with GoWireless and our Cell phones.

I WENT IN AND NEEDED A NEW PHONE. i USUALLY HATE THE EXPERIENCE OF DOING THIS. I WAS ASSISTED BY CHRISTOPHER MILLS WHO HELPED ME GET EVERYTHING DONE AND IT WAS PAINLESS. GO SEER CHRIS IF YOU NEED ANYTHING.

They could definitely be more helpful with a little bit of effort

Zack was very helpful with getting me to Eduardo who was magic and transferred data from my old phone which was not working. They made my day!

The guys were great very patient and very helpful. Dealt with cj and joseph

Have had wonderful experiences here in the past but went in and received horrible and incompetent service. Will be using other Verizons in the future.

Zack was awesome. He was patient with me and answered all my questions.

I love this store !! Christopher was a hugh help

Wont go anywhere else! GREAT GUYS!

I have received very good service here. I am especially happy with Gonzalo, who straightened out a problem with my account today.

Christopher gave the most Excellent service. Just, wow!!

I lost my phone is Lee Vining, Ca and Lauren the store manager tracked us down and contacted us directly!! We had thought I lost my phone forever and would have to buy a new one. She sent us my phone all the way from Poway so I wouldnt have to drive nearly 6 to 7 hours! Thanks to Lauren I have my phone with all of my photos of my pup and family!

Jonny was very knowledgeable and helpful in solving a problem I was having with my Galaxy S6

Christopher is nice and helpful a pleasure to work with

They dont try to help, they just want to sell you extras.

Very unhelpful

Not happy

Great service..

They were closed

Little pricey

Go wireless?