Wonderful quality........great customer service. We loved Jim Gilbert. He was fantastic in every way.. Overall, a fantastic experience.

De is a very nice guy! We had so much fun and found the perfect bed for us. Great customer service!

We went to the store at the end of 2020 to look for a bed for our new house. Manny explained to us in details about all the different types but since our house was not quite finished so we held off the purchase. We told Manny we would see how the construction progress and get back to him in Spring of 2021. Manny was really listening, he followed us with us in April and told us about the special sales and we decided to purchase the i8 which is more luxurious model than we planned to purchase. We look forward to enjoying our new bed soon.Thanks to Manny and his followed up and made the purchase so easy through the phone. Great Customer Service!!

We were helped by Jim. He was very knowledgeable, had an answer for each of our questions and spent a lot of time making sure we understood the different mattresses and why he wash showing us each one. We were very happy with our experience and are excited to get our mattress next week.

The clerk was very helpful and quite knowledgeable about the products. She didnt try any high-pressure tactics and answered questions easily. I wouldnt hesitate to recommend your store/product.

Anthony was great. He showed us a variety of beds so we could make a good decision on which one to purchase. He was very helpful and pleasant. Very good salesman.

Shelbee was great to work with... She knows the product well and she helped us find the perfect bed.....We can not wait for our bed to arrive....

Had a great time at the Reno location Shelby was great friendly and helpful. Learned a great deal about the beds there.

Very helpful customer service.

Larry was a great salesman, professional and pleasant to work with. Store was setup well, easy to get around in but able to see all beds offered.

Mike was a wonderful help very knowledgeable and very polite. There was no rush. He let us try multiple beds and had good info on all of them. Very pleased

Excellent customer service. Extra precautions taken for COVID. Kelli was especially helpful and very knowledgable. Highly recommend their store.

Our sleep number expensive was great! The prices are alittle high. But we really need a bed and I had back surgery that we bought a bed.

We went in to swap out some sheets we didnt want with some others. They got us set up, and set for delivery to our house. So, Im satisfied.

The sales lady, Kelly was Very informative on the bed an it’s function. Have two twin beds that are about 20 yes old an have always liked them. Theses beds a so much more than the original ones . Can’t wait to have it delivered to my home.

Shopping Sleep Number at The Summit in Reno, NV was excellent. The staff is knowledgeable and friendly; plus they let you take your time, no pressure sales here. Even though the bed I wanted was more expensive than I had planned, the comfort and adjustability of the bed sold me. Now Im anxiously waiting for its delivery. Thank you, Sleep Number at The Summit, youre terrific and I highly recommend them.

Love this sleep number store. The staff is so engaged in your personal needs. Shelbee and the team were respectful and kept the store sanitary with covid19. If you are living with pain the adjustable support is such an improvement on your health.

Very very nice, honest and knowledgable staff at this location. Not pushy at all. Answered all of our questions and let us take our time testing out all the beds. Andrea and store manager Shelby were so great.

As soon as we found our sleep number, my husband and I did not want to get up. We were sold on purchasing a Sleep Number bed right away! Shelby was terrific! She answered all our questions and told us everything we needed to know. After having three back surgeries this was the most comfortable bed I’ve ever been on. We can’t wait until our delivery date!

What a relaxing experience. Kristina is knowledgeable, kind and pleasant. She is new to the Reno area, but has been working with this company for years. Welcome! What a lovely person and wonderful experience. The product is also sound and we are very excited to try out our new bed.

Manny was very helpful in our decision to purchase a Sleep Number. He was an excellent sales person. We did change from an i10 to an i8 the next day and it was very easy to work with Customer Service. As for the store I do think they need to use some pillow covers when asking customers to test out. They were dirty.

Shelbee was great in helping my wife and I decide on a mattress that fit our needs. Shes very personable and accommodating as well as knowledgeable. We are very happy with our purchase.

Very unhappy with the 1 month plus wait for the bed. At this time, Sleep Number will not get a good rating from me.

Shopping for beds is not anyones favorite thing to do - at least not ours. But our experience at Sleep Number was great. Our sales person, Shelbee, was very professional and knowledgeable. Although we felt no pressure to purchase a bed, we did. Were very satisfied with our experience.

Rachel greeted me as I walked in the door. I told her what I wanted and she described very briefly some of their new technologies. When I told her that I was only interested in a particular model, she graciously refrained from any hard sell tactics and wrote up my order.She was so pleasant that we talked for several minutes after the order was complete! What a delightful person she is. I certainly think she is one of the best sales managers Ive ever encountered. She is a real asset to this corporation. Thank you, Rachel!

Our sales Lady, Andrea was terrific. The delivery not so good. We have had this bed now for WEEK AND STILL CANT GET IT SYNC with internet.

The team helped me find exactly what I wanted! They cared enough to find out exactly what my husband and I needed, without pressuring us. I cant wait to finally sleep better!Just purchased my 2nd bed from this sleep number store in Reno. I highly recommend these ladies! They truly go above and beyond. And all my pain is gone. I can rest!

Im so lucky! I arrived in time to take advantage of their Memorial Day sale. I received the best customer service anyone could ask for. They thank me for my service in the Armed Forces and very informative to my sleeping needs. The sales were amazing and the customer service was impeccable.

Love our sleep number we bought 14 years ago but things have improved so much were looking to buy another. Definitely not a median priced bed but so many benefits and the price is close to what one would pay over the years replacing a regular mattress the many many times necessary during the 25 year warranty for a sleep number. Price is why 4 stars.

Myles did a great job helping us choose the perfect sleep number. I went in unsure if I even wanted a sleep number and had a ton of questions. He answered every single one and gave us some great additional information!

DO NOT BUY FROM THIS COMPANY!!!!!Had our i8 for two weeks and asked them to pick it up. After already getting spending over $4,000.00 dollars for our bed and 200.00 to deliver, they charged us another two hundred dollars to return it. They won’t let u pick it up From the store or return it. You can only use their service. The lady we worked with Keli never said anything to us about that. WOULD HAVE BEEN NICE TO KNOW!!!! Overpriced air mattress!!! I thought it was a hundred night free trial??? Where was there promise on that??? If I could give them absolutely NO stars I would. I hate writing reviews but people need to know about this company and how they take your money and tell you “oh well.”

Christina was amazing and infinitely patient as she explained the differences in beds and had us try them. She helped us find what will work best for us.

Great service and very clean and sanitized.

Service was great. We came in just wanting some information and ended up with a new bed. Truth be told, we were in the market for one but didt understand what was Sleep Number all about. The sales representative was more than helpful. He answered all our questions and give us space for to talk among ourselves. He was never pushy and gave us good suggestions. We got to lay on all the beds and feel all the fabrics. It was an overall good experience. That said, the beds are pricy, there is no going around that. But if you have the money, why not. They also offer financing options. Your body needs a good nights rest to be able to tackle day to day life. Plus they have pretty good warranty, 25 yrs and if you dont like your bed after 100 days you can send it back. Well see how it goes!

The knowledge of the salesperson was excellant. She understood our desire and need. She found us the right bed for our travel trailer. Sleep number has beds for these units at a reduced weightJob well done.

Very friendly and personable manager and sales team. Absolutely the best beds on the market, which I personally own and sleep on. I highly recommend atleast checking out a Sleep Number bed before wasting time and money on something you will eventually regret. Sleep well!

Staff was nice enough but there is no way that their beds are worth $6000. Ouch. Sales staff tried to push the one bed they had on sale and its not that comfortable. So much for the Black Friday sales event. I guess I wont be purchasing a bed from them ever.

Purchasing mattress was an easy experience. After we paid and found out delivery would be 1 1/2 months later was disappointing. They take your money then tell you the bad news. Poor way to run a business. After I read the reviews I’m seeing this is an on going issue.

The store was clean . The sales woman who helped us, was so knowledgeable and professional . She answered all of our questions . If your looking for a great nights sleep, I highly recommend going to see her.

Warning Warning Warning!!!¡ I have ran into the same issues with this company, the delivery date has been changed 3 different times now and the excuses continue to come out of there book as to why the 7 thousand dollars bed I purchased is not being delivered. To all that maybe considering buy from sleep number good luck as Im still waiting for a delivery and the bed was purchased 5/29/2017.

This has been one of the worst experiences ever!!! My bed was scheduled to be delivered on 6/7. On 6/5 I received a confirmation phone call advising my bed would be delivered between the hours of 4-8pm on 6/7. The night of 6/6 and the morning of 6/7 my husband and I tore apart our bedroom, so the delivery person would have easy access to our bed and electrical. Around 10am on 6/7 I received an email from sleep number telling me my delivery date had been moved to 6/23. I immediately called to see what was going on and was advised their system was down and they could not look up my delivery, so I should call back. An hour later I received a call from sleep number advising me that our bed had not come in and our new delivery date had been moved to 6/23. Keep in mind that at this point I have no bed, end tables etc because I tore everything out of my bedroom for the delivery. My husband went down to the Sleep Number store to talk to the rep who had sold us our bed. She advised that someone had called in sick which is why our delivery was delayed. When he asked why one person calling in sick would delay our delivery by two weeks she told him she would research it and call him back. Then she called and told him that actually our bed had made it to Reno, but that they forgot to pull it off the truck and it was headed back to San Jose. San Jose is about 4-5hrs away but she insisted it would take 3 days to get to San Jose and then 3 days to get back to Reno. The earliest she could re-schedule our delivery would be 6/13. Then she told us she would have a manager call. As of this morning we have been given three different stories about why our delivery was re-scheduled, and no calls from anyone in management. Rather than sleeping on a great new bed, I slept on a mattress on the floor. This is the worst customer service ever!!!! When you consider how much one of these beds costs I am shocked at how abysmally they are treating their customers.

Great service cant wait for my new bed!!

Staff was very helpful. Exvited for my new bed to arrive. This is our second Sleep Number. Had one in our camper and loved it!

Wonderful experience! The saleswoman was very helpful and knowledgeable. I learned something new and this is my 3 bed.

My husband John and I walked into the Summit Store looking for a newer Sleep Number bed. We were welcomed,with a smile, by Andrea and she was very gracious and thorough.Looking forward to receiving it soon.

Outstanding Sales experience provided by their sales rep Christina!

Never do business with them again gave us wrong thing and would not make it right

The store service was great . The wait over a month for delivery not so much. I am going to think it over but may call and cancel .

Sales person was very helpful and not pushy.

Jeff was super friendly, and helped us even though we were window shopping. Will be back for a bed though!!!

Christina was our sell associate, very knowledgeable and patient, explained and responded all our questions and concerns. I highly recommen her.

Super knowledegable salesperson. Very efficient Loved the experience.Only bad thing was not getting my bed for 12 days

Very helpful, knowledgeable and professional sales force at this Sleep Number store.

For so much money you would think they could be a little more attentive. Took 10 minutes to ask if they could help. I said no and left

Really kind employees and they can always respond to any question

Great, price, great bed, and great sales person. Denny

Great deals on black Friday only

Where’s the cookies and milk? 👍😜

Terrible customer service, late delivery, and unprofessional staff make this one of the worst stores to buy from. Take your business elsewhere.

Super expensive. Wont tell you the price until you invest at least 30 minutes trying beds.

Didnt buy anything just looking.

Keli was awesome

Dont like the bed

Love these beds

Helpful as always

Ok price.

Very overpriced