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Eyemart Express
11413-B, Midlothian Turnpike Ste 101, Richmond, VA 23235, United States
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Eyemart Express
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Ro
Review №1

Annette is a very pleasant and knowledgeable associate. I picked out two frames and she said l may want a slightly different shape lens. I tried her suggestion and they looked better and fit perfectly. She then went over my insurance coverage and explained all my options. I also purchased a pair of sunglasses, same frames. The sunglasses were ready in less then one hour and they fit perfectly. My other glasses will be ready in two weeks and I look foward to going back. All the associates I talked to were exceptional this is a great staff. If you have an associate of the year my vote goes to Annette. Thank you for a great experience.

Ka
Review №2

This was a wonderful experience from the time I went in to select frames to the time I picked up my new glasses. The selection of frames was fantastic with a broad price range! With Lauras assistance I was able to pick out a frame I know Ill be happy with for a long time - and thats a very big deal. Additionally, I can see well out of my progressive lenses. This is a departure from my previous two pairs of glasses, each from different businesses. I only wish Id come to Eyemart Express before wasting my time and money at the other places...

LU
Review №3

Ginger was an absolute delight to meet.Fellow New Yorker!!! And when I return from Vaca, TIMBS!!! (She knows!!!🤣)3 WONDERFUL pair of glasses for less than $300.Ill have 10 pair before the end of the year🤣🤣🤣🤣

Gr
Review №4

The customer service was PHENOMENAL!!!! I am out of town from Atlanta visiting family in RVA but my glasses are MISSING. I CAN’T SEE 😳. My doctor’s ofc referred me to EYEMART bc they have a lab 🥼 in house! In 1 hour- I have my new affordable frames and I love them. I will definitely refer my family and friends.Thanks Ginger!#ECARGConsulting#Graced2bGreat#CreditRestoration

Ro
Review №5

The experience was good. They were mindful of the public touching glasses and would collect the glasses people tried on. They said the glasses way take an hour to be ready but they took less than 30 mins. Great job and great service!

Za
Review №6

I needed to get a pair of prescription glasses for the first time ever and Ginger was more than accommodating and friendly. She helped me pick out a pair and communicated clearly to answer my questions and was up front about what it would cost me. I was able to walk out of the store 30 minutes later with a new pair of glasses. Thank you! I love my new glasses and can see so much better now 🤓!

Ja
Review №7

Excellent customer service, beautiful frames, outstanding prices. I used my insurance and ended up paying $64.90 plus I got a pair of readers. Awesome!!!!

Er
Review №8

Great experience. Great customer service. Highly recommend Eyemart Express if you need to replace your readers within 1 hour.

Li
Review №9

I love the people who work at EyeMart Express. They are so friendly and knowledgeable. The service was excellent and my glasses are FANTASTIC!

Ka
Review №10

Needed new glasses and WOW. What an experience!! Found the perfect pair and had everything done and ready within an hour. Loved my experience. Will use them again.

Ma
Review №11

I received excellent service The associate was very helpful and answered all my questions. So far I have received one pair. They look and feel great. My other pair should be here soon. A very satisfied customer. I always use Eyemart express. Thank you. The price, service and quality is outstanding.Margaret Hughes

Mo
Review №12

The team at Chesterfield Eyemart Express are on point. Its my first time with prescription glasses as an adult. The questions I had were answered by McKenzie and now I can see clearly. Great job!

Je
Review №13

First time coming to this location and they were extremely busy when I arrived. I thought I would be waiting for a while but was seen in a very short period of time, was told my glasses would take a few hours but were ready within 45 minutes. The staff that helped me was awesome and so personable! They handled the volume of customers wonderfully.

Do
Review №14

My experience with eyemart express is always a personal one I have formed a relationship with the ladies in the office... We chat the entire time and they are truly concerned about my well being... Im disabled and cant always come in latley due to the pandemic... They have been so sweet and accommodating and we have had several instances where they have gone above and beyond to help me feel more comfortable...

Ph
Review №15

Service was wonderful, especially McKenzie, who spent a tremendous amount of time helping me select my frames and never made me feel rushed. Everyone was very friendly and welcoming. Also, I love my glasses!

Re
Review №16

Thank you, Eric & Laura, for your awesome customer service!! I went to Eyemart Express because I broke my glasses and it was time to purchase a new pair. I started with Eric on a Saturday and he was so much fun helping me choose my glasses. Since they were closing, he held the glasses that I liked until Monday. He let me know that he would be off on Monday, but any other associate could help me complete my order. I came back on Monday and was greeted by Laura. She was just as nice as Eric and very helpful in completing my order. I ended up with two pair of glasses and one of the pair was free! You can’t beat free.99! The price was amazing since I spent the price for 2 pair of glasses for the one pair I broke from my Eye Drs.a few years ago. Thank you again, Eyemart Express. I will definitely be a repeat customer!

Ve
Review №17

First time here and it was an amazing experience! Annette was extremely helpful and super nice! She helped pick out my glasses and was so helpful getting my lenses replaced on a pair I already owned!!! My glasses were ready in 33 minutes and were perfect!!!

M
Review №18

Great, fast & friendly service. Highly recommended.

Jo
Review №19

My experience with the North Chesterfield Eyemart Express is always excellent. I highly recommend this store.

To
Review №20

Came in and wanted to use frames I was wearing just needed lenses cut. Refused, only wanted to sell me frames and didnt need frames. The lady made up her mind before she went to Ask the Technician I dont believe she even asked!!

Je
Review №21

Staff was helpful and I felt safe with their COVID protections.

Mi
Review №22

Always an excellent experience to get new glasses. We have been going for years now and have been taken care of by their excellent staff and service without a single issue. They are extremely quick to fix anything wrong with your glasses and do a great job of getting new ones out to you fast. We will always be using Eyemart for all our glasses needs in our family.

JW
Review №23

Customer service through LAUREN was wonderful;however, when I called back to find out the status of my glasses an associate named ERIC tells me theyve been calling to tell me my glasses were ready. When I asked for the number they called to my surprise it was my deceased husbands phone number who died 5 years ago. To make matters worse today was his 5th year death anniversary- and Eric refused to keep the shop open so I could get my desperately needed glasses. Theres nothing worse than trying to move on with your life and the representative tells you he cant stay open 5 more minutes and lied about the phone number that I left with them to call. Ive never been so hurt in my life, yet his only response was oh well...its whats in the system and thats not my problem. if you ever want empathy or are in a desperate need for quality service do not see ERIC at this store. He was rude as hell.

Br
Review №24

I cannot say enough about how wonderful the staff and their service is here!!! Annette, Terri, and Brian are so helpful! Thank you all for being so sweet!! It makes my day to visit this location and I’ve been extremely happy with every purchase! I will definitely be back for more frames throughout the years! Genuinely kind and down to earth people work here and they are super efficient! Thank you to everyone there!

Kr
Review №25

Annette was such a big help, best experience!

CA
Review №26

Ms Stephanie and the rest of her colleagues, were GREAT!!!

Li
Review №27

Ive been to several places to purchase eye wear, and this one, by far is the best! There is a wide selection of frames with many different price points. I have a very small face so I picked a childs frame that fit me perfectly. Annette is the absolute most wonderful and best at customer service! She tried several options in order to give us the best deal. She took her time with us, and patiently did all of the math to get us this deal. This is the 2nd time weve worked with her and she as personable and wonderful the first time as well. Annette is a hard worker and shows that she cares for each of her customers. She should get a raise!

Ay
Review №28

I was surprised at how fast my glasses were ready. The employees were also super nice and helpful.

Ho
Review №29

I am literally kicking myself for not doing business with you...years ago, when I really needed glasses. The price and deals were unbelievably inexpensive. I was thinking, inexpensive = poor quality. I was dead wrong.The staff, Annette and Brian, outstanding service and excellent customer service personalities. So much so that I asked could come back the next day and spend some more money and time. I have told family members about the experience and they are looking forward to doing business with you.The Chesterfield office gets an outstanding mark from me!

Lu
Review №30

My glasses is still not fitting right I have to lift them up in order to read what on my cell or paper.I’m not satisfied.

Bl
Review №31

A++ service! You are in good hands with Ashley! She is welcoming, helpful, knowledgeable and friendly! My glasses were done in about 1 and a half hours! I was a bit late picking up my glasses and the store was closing and I called to say I’ll just get them the next day but she insisted I come even if the door is closed, they will wait for me! So dedicated to her job! She runs that store so efficiently I thought she was the manager! The lady in the lab is very efficient as well!

Da
Review №32

I originally went to see how much my new prescription for eyeglasses would be. I spoke to Terri. I was surprised to learn that my prescription glasses would be less than I thought. I highly recommend going here. Make sure you ask what deals they have. I will be ordering two sets.😎🤓

Th
Review №33

Seriously, this place is ALL about Annette! She is so personable and makes the entire experience enjoyable which probably sounds crazy but I promise you, the girl is THAT awesome!! Love my new glasses!!!! 😊

Dr
Review №34

Helpful friendly staff who took time to answer questions & make suggestions. My glasses were ready in 6 days!

Ra
Review №35

Terri Oliver the General Manager is someone that you don’t meet often. I had a incident with employee at one of her stores on a Thursday night She took the initiative to call me Friday morning before I even could think about it. She told me they were wrong and she would love for me to come and help me.. and well She was Amazing. She went above and beyond what she needed.. I walked out with 4 pair of glasses 2 for me and 2 for my daughter! Mostly because of how she treated me. If you need glasses make sure to come here.

T
Review №36

Thank you Terri O. for your excellent customer service! I know that things are not easy during this pandemic but you were prompt, professional and also personable. You helped me choose the perfect frames! I love them so much!

Mi
Review №37

Best experience Ive had with purchasing glasses. Friendly,curtious and professional staff and fastest Ive ever gotten my glasses. Would highly recommend

La
Review №38

Just happened 5 minutes ago.Let me just say that I’ve been. A customer here with 4 eyeglass wearers for many years! I’ve always worked with Annette and have had the best experiences!!! Today was my last visit ever and I will share the feedback/experience with my community. In a time where businesses can display compassion and understanding as influences, Terri failed! .Terri Oliver is the most unprofessional I’ve ever met. The COVId process on the door states “if door is locked then sign in and remain in car” The door was open so my daughter and I entered disinfected our hands and proceeded in the building. Terri’s next rude comments/ next remarks, time and unprofessionalism had 2 customers take to the conversation. What a shame that she is in a leadership position influencing her team! have contacted corporate and awaiting A follow up.**Follow up***with Marty was how things should be handled! It doesn’t change the fact of who Terri and hope she notes consequences.

Gw
Review №39

So I lost my primary pair, my back up pair and my spare pair. I went in to Eyemart Express and I was greeted and treated with a lot of kindness; like I was the only customer there. These folks were very helpful and very knowledgeable and my glasses were ready within 30 minutes it wasnt even an hour. now hows that for service? I cant wait to come back to this place.

De
Review №40

Everyone was friendly. But Annette helped me. She was the kindest, most patient person with me. She took into consideration my preference and she simply listened. I felt like she was a friend! She made the experience a memorable one!!!! She was so nice we purchased the glasses out of network! I will definitely go there from now on! The glasses were made in less than an hour!

Lo
Review №41

I thoroughly enjoyed my visit with Eyemart Express! There was great professionalism, friendliness and above all cleanliness!! I went on Thursday and my glasses, both pair, were ready for pick up in Friday!!!!

Ro
Review №42

Beware safety glasses are not made to current ANSI standards. Direct quote from corporate. ( Eyemart produces safety lenses under the former category of Basic Safety. We do not use the + identifier as we do not participate in 2.0 + safety lenses.) They don’t tell you this when you purchase. If you need them for work then don’t buy here!

jo
Review №43

Everything was extremely easy to find and the staff was stellar. Highly recommend going here for all your glasses needs

Ru
Review №44

My husbsnd and I visited Eyemart Express on Midlothian on January 24, 2020 because my eyeglasses were broken and I needed new glasses asap. Annette waited on us and helped us pick out glasses. She is truly an asset to the company and she was so kind and patient. I give her 100 stars. Our glasses were ready in a reasonable amount of time. We will continue to get our glasses here. Great service!

Da
Review №45

This place is a hidden jewel, I love their customer service and the speed in which they get things done. Not to mention I can see again 🤓 and I love my glasses. I have received compliments on my Geekware frames. Not to mention the awesome promotion of getting a second pair free. Which was music to my ears since I lose my glasses all the time. I will definitely be back again... when the them comes.

La
Review №46

Eyemart Express is a GREAT VALUE! A member of their staff remembered me from 3 years ago! Personal service with a smile, happy and knowledgeable staff, a terrific selection of affordably priced frames, made on the spot for me to pick up within hours!!! Eyemart Express is hard to beat and I would highly recommend them to anyone!!

Ve
Review №47

I felt I was treated very nicely. The associate was very friendly and helpful with me trying on eyewear . When I picked up my glasses i was done in no time.

r
Review №48

Super helpful and quick. Would have loved to be shown more men’s frames but she pulled everything covered under my insurance. I’m definitely going back. It was done in an hour too.

Am
Review №49

My experience here between selection, professionalism of the employee who helped me,(Annette), & the speed in which my two pairs of single vision glasses were ready, cannot be beat!I spent $800 out of pocket, at a competitor, for bifocal lenses and frames, blowing my benefits for the year on ONE PAIR of glasses!I needed single vision for TV watching, but knew I wouldn’t go back to where I’d bought my bifocals, as they were beyond costly! Fortunately, I found Eyemart Express and Annette did a wonderful job helping me find TWO pairs of frames and single vision lenses for $219, total!Both pairs were ready in an HOUR!I’ll never go anywhere else for my glasses!Thank you, Annette, & Eyemart Express!

Br
Review №50

The staff was awesome, friendly, fast. A friend referred me to Eyemart Express and I thank her it was a great experience.

Jo
Review №51

We visited several places before ending up here. Immediately we were struck at the professionalism and kindness of the staff. We weren’t ready to buy just yet and that was no problem here. We were still treated with respect and were given the time to look at frames and then get a write up of what our cost would be. We went back a few weeks later and again, nicest people ever! We got glasses this time and it was an amazing experience! Brittney (so?) helped us and she was so very patient with us and even called our insurance to verify that all that we needed was covered.Glasses were ready in about an hour. I wish I had the other ladies name too! She remembered us from our first time in the store weeks ago and was so nice. I will never go anywhere else for eyewear again. Highly recommended to everyone I speak to.

Be
Review №52

Had a bit of a wait to purchase glasses with only two clerks waiting on folks and answering the phone...once waited on, clerk was very nice and helpful.Went back for an adjustment and there was 4 clerks working which moved things along....gentleman that did the adjustment was nice and helpful also.

Ti
Review №53

Annette is THE BEST!! Insurance, No Insurance, Out of Network I will continue to go to Eyemart because of her!! NEVER disappointed with the service she provides!!

Jo
Review №54

Have used Eyemart Express several times and each and every time the service is phenomenal!! They help you with picking out a frame that is becoming to your face. You will also be advised on all the options you can choose from concerning your lenses. To top it off, you can get them the same day!!The staff if knowledgeable and always goes the extra mile to make sure you are satisfied!!My place of choice to buy my eyeglasses.

Ro
Review №55

I have a story to tell.I had originally purchased my glassed from Eye mart here in Midlothian Tnpk.They were two years old. At the beginning of the shutdown due to the virus I had my glasses on the bed and I leaned on them and broke one of the stems. Knowing that the stores were closed due to all thats going on. I thought I’d try calling the 1-800 number. I spoke with a gentleman and he said that he could help me. He said that the broad st store location They have a PO box where I could mail my glasses where they pick up once a week for repairs. The glass on my glasses were in Good shape. Even though expired.He said I would need to get a new exam for my eyes but thats wasn’t available due to virus. I told the gentleman I needed my glasses to see. So he told to mail the glasses and he would help me. I was going to have to pay just for the frames. I sent them through the UPS store and they got destroyed in the process. I Called the gentleman at eye mart and told him what had happened. While all this was happening. He told me that they are no longer picking up at the PO box. I explained that I had no glasses and was in trouble if I didn’t get a replacement asap. After a few days I receives an email from this gentleman and in the letter he said he was going to send me the same glasses. Frame, lens all as when I first purchased them. I was humbled and thankful. I told him that i will find a way to pay for the glasses. He told me not to worry. That they are giving them to me through the emergency fund they have.I must say. They treated me like gold!Thank you EyeMart ! You built my faith in this great American way!I recommend this company for being community minded and having a staff that went the extra mile.Thank you EyeMart!

He
Review №56

Terri at Midlothian location helped me check my insurance even though I didn’t have my cards. She pulled up pricing quickly, and helped me get a pair of sunglasses for only $10 more! And they made my glasses in under 25 mins (estimated 2hrs). Fantastic customer service. I would go again for sure.

li
Review №57

Staff was extremely helpful as I have mobility issues and walk with a walker as I had a list Brian found almost all the glasses I had looked up online, looked through the self and brought them to me so I could see how each pair looked, that really impressed me. My glasses were ready when promised and they were just to my specifications. Great store.

Cl
Review №58

Great service, especially with the fashion tips where I needed help the most. And another big bonus over other eyeglass chains Ive used is my new glasses were ready in a day not two weeks.

Am
Review №59

A few months ago, one of my lenses fell out of my glasses after I dropped them. I took them back in for an immediate repair, and they were so friendly. I appreciated that it was free. Id bought them five years earlier. I went back yesterday to buy a pair of glasses for my daughter. We had excellent service picking out frames and lenses. The price was great! We left the store, and as soon as we got out to the parking lot, we had a text message they were ready. We didnt even have to leave before wed accomplished everything. This place is fantastic!

re
Review №60

I have purchased eye glasses for my son and myself within a three year period and I must say the customer service was excellent both times I went. The staff is extremely friendly and helpful. I strongly recommend them especially if its your first time choosing eye wear. The patience of the staff is was also amazing! Over all, great shopping experience!!!

Ju
Review №61

So impressed with the kindness and professionalism of these ladies!! My glasses are amazing, top notch quality and the RX is perfect too! They were even short staffed and down one lab technician due to an unforseen emergency, but they still made these glasses asap AND with such superb quality and attention to detail!!!! Im so appreciative, and I highly recommend this shop to EVERYONE!

B
Review №62

Customer Service Representative who serviced me was ever so kind and friendly. She definitely earned my trust. She understood the finances and did not try to convince me to get something I could not afford. Her personality is faabbbulous (Fabulous). Thank you for great service.

Re
Review №63

The people at the Midlothian Eyemart were amazing to work with. Extremely knowledgeable and courteous.

Ad
Review №64

Impressed with the service. A limited selection of fashionable styles but if youre more focused on a fair price, fast turnaround and good customer service than this is the place for you. The sales rep was highly knowledgeable and was understanding of my immediate needs which was a fast turnaround since my current glasses were hanging by a thread. I got two pairs, no aggressive up selling, and they were BOTH ready in 25 minutes for $138.00.

Ma
Review №65

Always a great and friendly place to visit the staff is ready to work soon as you walk in the door service was A1 the reason why i have them a 5 star review its because even though i want satisfied with my glasses they made it right. I have a prescription that has to be sent off. So i am pleased at the way they handled the situation Annette is the best will be posting future photos of satisfied glasses

Br
Review №66

Terri is amazing !! She won’t rush you. Extremely helpful and kind!!!

Ji
Review №67

Fast, High Quality Eye GlassesI walked into the store on a Wednesday afternoon. After browsing for a mere 10 seconds, I was approached by Kathryn. She was very knowledgeable, asking questions about my needs and what I was interested in. Within minutes she knew exactly what I was looking for. She thoroughly explained their pricing, policies and guarantees in under two minutes, yet I felt like there was nothing left unsaid.After browsing for a few minutes, I settled on a frame from their vast selection and we sat down to hammer out the details. She went over the options again, and I made my choices. I was then told to expect a text message within a day when they were ready to pick up.All I needed was a current prescription and a credit card and I had ordered a custom-made pair of glasses for a very reasonable price. This was easier, more affordable and swifter than I had expected. Great store with great people.

Ma
Review №68

Excellent staff assistance.Time spent in looking for glasses was reasonable and waiting for production of glasses was very reasonable. Would definitely go back for additional glasses and would recommend this to other individuals seeking new glasses.

St
Review №69

Eyemart Express staff assisted me fair and professional while serving me healthy throughout the COVID crisis. The price for my Coach glasses was reasonable.

Ty
Review №70

Ive been getting my glasses from this location for 8 years. The staff is always very friendly and knowledgeable. The frames and lenses are priced well considering how quickly your glasses can be made. I came on a busy Saturday and had two pairs of glasses in hand within a hour. I would highly suggest them.

Su
Review №71

Quick and friendly service. Great, honest help picking out both glasses and sunglasses for me and my husband.

De
Review №72

Dr.Weaver And Her Staff Was The Best On 10/04/2019.They Took Very Good Care Of Me & My Eyes Appointment.I Was Also Able To Get A New Pair Of Glasses That Dr.Weaver Help Me With So That I Could See Better.Thank You All For Being Here For Me & My Eyes.

An
Review №73

I went in at noon on a Tuesday. I was promised my glasses and sunglasses by no later than five. I got a text message at 1:30 saying one pair was ready. About 30 mins later I got another one telling me the second pair was ready. Ashley was awesome she helped me find the right pair of glasses and Im very picky. Plus sunglasses. The timing was great everything was great. Thank you!

ra
Review №74

Awesome service and awesome people! Annette was so helpful and really took care of me.

St
Review №75

I love Eyemart Expeess!!! Even though they are not “preferred “ with my insurance the money they save me is AMAZING! The girls at my location are AWESOME and go above and beyond to help you! Shout out to Annette, Kalie and the rest of the gang at the Midlothian, VA store. You ROCK!

La
Review №76

Excellent customer service and great prices and fast same day make of the glasses and everyone is really kind and patient...this is where Ill always go from now on!

Sh
Review №77

I love these people. Kind and caring. And same day glasses!

Ja
Review №78

Go see Debra she’s amazing! Not only very patient and knowledgeable she gave me a real opinion of each frame when I tried them on. She made me feel extremely welcome and made it seem so easy from start to finish which put my mind at ease! I will always come back to work with Debra, and bringing family from Charlottesville to see her soon as well!

St
Review №79

Best place to buy glasses. Best value and service! Although this store was extremely busy, the customer service was exceptional! Will definitely take my family back and highly recommend.

El
Review №80

Great price. I paid about 1/2 of what my Dr.s office wanted for one pair for two pair! My glasses were made on time and just right!!!

Da
Review №81

Ashley was very helpful and showing me all the glasses that would possibly fit my head needing a large frame. I would highly recommend eyemart Express on Midlothian turnpike to anyone who would need a pair of glasses with great service.

Je
Review №82

I walked in today without purchasing any items. Both of my nose pads had fallen off of my glasses and I had not purchased the glasses from this store. I was waited on and immediately greeted by Annette who was courteous and welcoming. She asked what I needed and she replaced by nose pads without question, without cost and asked if there was anything else she could help with. She was the epitome of excellent customer service.

me
Review №83

Purchased two pair at the same time. They told they would have them ready in 2hrs. They had them both ready in 54 minutes. Need I say more. Thank you for the best experience I have had buying eye glasses!

Ph
Review №84

Eyemart was new to me so I called ahead. Unfortunately, I couldnt have an eye exam there but there was an optometrist next door (kind of like Costco). When I came in, the place was busy even with the volume of people there I found the staff to be quite pleasant. Placed my name on the sign-up list, had coffee at Starbucks, and came back about 30 minutes later. I picked out some very reasonably priced glasses and got an amazing deal! Debra was a joy to work with and got a text that was glasses were ready much earlier than I had expected. Overall, a great experience!

Gr
Review №85

It took only 42 min get ready my glasses. Thats amazing. Great customer service. Highly recommend it.

Su
Review №86

They were very attentive to my sons requests and needs. Helped us with coupons because we dont have insurance. The glasses had to be sent offsite because of tinting and were ready almost a week earlier than promised. I would recommend them to all!!!

An
Review №87

Very good will Return and tell friend about my visit

Na
Review №88

We went to the store across from Chesterfield Town Center, they were nice and efficient.

Ro
Review №89

Reallly good price. Limited selection. But got them withn 1.5 hours. So its a good place.

Er
Review №90

So I walked in today. It was busy. I put my name on the list, fully prepared to wait my turn. I wasnt in any hurry afterall. I looked around, tried on some frames (lots of cute options), picked out the perfect pair, and sat down. I was ready! Heres where it gets rough. An hour later, I still hadnt been seen. If there had been an hours worth of customers, it wouldnt have been a problem. The problem was that there was not a single employee in that store that moved with any sense of urgency whatsoever. There was no hello no thanks for your patience, nothing. So, finally, an hour and a half after I walked in the door, my name was called. I gave her the frame, told her exactly what lenses I wanted (I used to work in optics and have worn glasses my entire life). I told her I had insurance which I knew they took. She rolled her eyes. ROLLED HER EYES. She then spent 15 minutes flipping through pages in some books, and keying the same thing in the computer over and over before she decided I was not in the Insurance companys system. She told me I would have to leave, contact my HR department, and come back. After some convincing, I managed to get her to write down everything, hold the frame, take the measurements, and do everything so that I wouldnt have to come back and wait another two hours. I went back to work, logged in, pulled up my insurance info, called to find out why they hadnt been able to pull me up. Come to find out, they didnt search by my name, nor my date of birth, nothing. Just my social. So I called to complete my order. I was told my salesperson had just gone to lunch and would be back in 45 minutes to an hour. I was assured she would call me back as soon as she returned. That was 4 hours ago. I will never set foot in that chaotic, attitude-infused, snail-like environment again. Worst. Experience. Ever. And I didnt even get to spend my money!

Ka
Review №91

Love, Love,Love Eyemart!! I have gone there 8 years in a row, I have had to have new lenses every year and I have never been displeased... Best place to go all around! And there is 2 special sales ladies that are the best at the Midlothian store.

Ly
Review №92

Last year in June was my first purchase. Most excellent experience and knowledge of glasses and insurance discounts. I came back in September 2018 and again the customer service and savings were wonderful.

Ke
Review №93

I went to the Midlothian location of Eye Mart on January 25th 2019, and received excellent and fast customer service I couldn’t have asked for anything more. I will be leaving my current eye specialist to become a permanent Eye Mart customer, thank you guys for everything.

Vi
Review №94

The customer service was exceptional. An amazing amount of time was spent on making sure I had the best shape and fit of eyewear for my face. I am truly impressed! The glasses were nice too.

Al
Review №95

I have bought glasses and sunglasses from here and get compliments on them all the time! Today I called because I have lost the pair of sunglasses and Deborah looked up my order from last summer and completely took care of it over the phone. Excellent customer service!

Na
Review №96

The customer service was great. I’ve been to a lot of eye glass places. This place is by far the best

Sa
Review №97

The ladies here are so helpful! Great selection, friendly no pressure service & they are fast. Was told my glasses would be ready in 2 hours or less and they were done in half an hour!

Te
Review №98

Stephanie was awesome. Helped me pick out some awesome frames and explain all the advantages. Have already referred a couple people to her. Very happy customer!

Pa
Review №99

I loved how personable they were and how quickly my sons glasses were ready for pick-up. I should have just stayed and waited! 😆

Pa
Review №100

New glasses in 19 minutes! YMMV, but mine was awesome! Friendly, helpful & informative staff, great selection, affordable prices!

Information
4 Photos
100 Comments
4.8 Rating
  • Address:11413-B, Midlothian Turnpike Ste 101, Richmond, VA 23235, United States
  • Site:http://eyemartexpress.com/get-glasses/Richmond/23235
  • Phone:+1 804-302-4182
Categories
  • Contact lenses supplier
  • Eye care center
  • Optician
  • Sunglasses store
Working hours
  • Monday:9AM–7PM
  • Tuesday:9AM–5PM
  • Wednesday:Closed
  • Thursday:9AM–7PM
  • Friday:9AM–7PM
  • Saturday:9AM–7PM
  • Sunday:9AM–7PM
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible restroom:Yes
Amenities
  • Restroom:Yes
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