I ve had cpap machine on order for months. The only information I get is that it is in the shipping department and they wont follow up. They just dont care if I die onitr

I have been trying to resolve a problem that has been going on since August regarding a c-pap machine. To talk to a representative is a total waste of time. You cannot get ahold of a supervisor, I guess they are non existed

Apria was able to reach out and after some communication fix an issue I had with returning my machine. I did get it and it worked fine in the time I had it. My main issue is the somewhat vague and loose means of communication on when and how the rental is due. Something to improve on the future but the C-pap machine itself worked well.

My machine will not power on all of a sudden. Tried several different sockets. I called Apria and they sent me to V.M. They also got my order wrong for my masks size and said they were setting me up for automatic supply delivery which also did not happen and every time I call I am on hold forever and nothing is accomplished. I got no sleep for 2 nights because unable to get assistance from staff and would really like to get machine working tonight so I can sleep. I am very disappointed in their service. I hate being on hold and transferred and then on hold again and then waste a bunch of time without resolution. Would also like to have service advice. Currents masks break out my face and traps moisture and air pressure was up too high which caused a lot of discomfort and I would love to have advice on alternatives. Also you have so many different unidentified numbers that it looks like spam so if I miss a call because I think it is spam then I am back to having to be on hold forever just to try and figure out why you called because your voice message just says to call you and not why to call etc. DIRECT NUMBERS AND TO HAVE A CONTACT PERSON TO CALL WOULD BE GREAT. IN OTHERWISE PERSONALIZE YOUR SERVICES TO LOCAL PLACES. WOULD LOVE OPTION TO GO IN LOCAL OFFICE IF NECESSARY. THANKS.

This is a wonderful office. We went there yesterday and had excellent customer service. Jill had booked our appointment and was very warm and friendly when we arrived. Terry, the manager, helped us and was very knowledgeable and also very warm and friendly. We had been here a few years ago and also had a very positive experience. The people in this office, truly love and care for all their patients using their equipment.

This is my first time using this company and I am VERY disappointed. I had a sleep study done three weeks ago and I was told by my physician that I would receive my bi-pap machine in approximately 7 days. Well, three weeks later, I have not received it. It is almost impossible to contact a local agent. They have a national number and their agents refuse to provide a phone number to a local office. I called last week and I was told that they needed to get a baseline of my sleep study from my physician. They claimed that they never received the sleep study results from my physician. When I called my physician, they stated that they had faxed everything to them the day after my sleep study was done. The nurse stated that she would re-fax the items immediately after she got off of the telephone with me. I called Apria yesterday, 8/5/19 and again, they claimed that they never received the information they needed. A manager by the name of Carey called and left a voice mail message stating that they did have the information they needed and it had to be processed through their Customer Service Division. He stated that he would follow up with me with a phone call on today, 8/6/19. Of course, that never happened. I was able to get the phone number of the local office where the call originated from. When I called looking for Carey, the agents acted like they were opposed to speaking with individuals. They wanted to know the nature of my call; and, the only way I was able to get through Carey was due to I telling them that I was returning Careys call. When I was transferred to Carey, I ended up with a voice mail message. Doesnt surprise me. I dont know how this company stays in business with the terrible customer service it has. I do NOT recommend them to a dog.

This company sends out supplies when you don’t need them. Then try and buy supplies when not on their schedule? Says there is no supervisor to help. Charged my credit card for supplies that were returned to them!!!! Total racket praying on the elderly!!!!!!!

Aprias local office in Richmond, Virginia) has poor customer service to include equipment not being delivered (pulse oximeter) and no return phone calls after multiple attempts. If you have the option,I would advise you to select another vendor.

If I could pull the rest of my hair out, I would! We need to find another vendor. They sent my wife the wrong mask and I called in and spoke to someone who kept asking me the same questions. I must say, this is the very worst company I have ever dealt with! They are definitely going to lose my Cpap business as soon as I find a replacement company. Buyer beware! You state that we are the best part of Apria! Your customers are the best part? I beg the differ with you on that statement. I dont feel like I am a valued customer! And I was not helped! The customer service person did not state that a new mask was going to be sent, only that I would receive a phone call. The whole call took over 25 minutes between holding times.

Much to my dismay, I recently received a bill for supplies ordered 1-2 years ago (June and Nov 2017 & Mar 2018).   Prior to this, Ive paid all bills that were sent to me and my account is current to my knowledge.I went by a local Apria office on Aug 1, 2019 to request a call back from a customer service supervisor/manager.  The staff took my information to pass along accordingly and asked that I allow 24-48 hours for a return call.  As of Aug 27, 2019, I have not received a follow up call.I contacted customer service by phone Aug 19, 2019, and spoke with Allie (spelling?).  She informed me customer service is located in the Phillipines.  She advised me this billing was generated upon a recent review of my account, and that Apria can back bill for pending charges regardless of the date. Again, Ive paid all invoices prior to this so I inquired whether the information is accurate or could it possibly be in error considering the dates involved.  Throughout the conversation,  Allie kept repeating the same information.Unable to reach a resolution, I asked to speak with management. Allie strongly discouraged it and responded that management would give me the same answers she had given me.  She stated it would not help my matter or change anything.  She reluctantly took my information and asked that I allow 24-48 hours for a return call.  Its a week later and I still have not been contacted.Unfortunately given this experience, I no longer feel valued as a long time customer of Apria since 2011. I am very frustrated and disappointed with customer service and in the fact that this matter is still unresolved.

Really bad customer service. Never acknowledged my dispute letter. It’s been almost 3 months and they just ignored me. Not recommending this business ever again to anybody. When you get issues, they don’t care about you!

PATHETIC! RUN!DO NOT do business with this company! They Did not deliver for four days, then finally delivered faulty bed equipment and they said could not replace for few days. Said they were sending technician. Tech allegedly went to wrong address, then cancelled the order at 440 pm on a Saturday. Stuck with an inoperable bed that is stuck in upright position! Not good at all especially gor an ailing patient who needs to get comfortable. Not helpful.ANBODY but APRIA!

I want give them a zero. Do not trust this company. It is a scam. They take advantage of people. Lack of customer Servcies and very unprofessional. Customer needed a Wheelchair, they deliver the chair, the billing department is shady and they refused give us the price of wheelchair and they charged my mom too money for manual wheelchair. Customer services is very poor.

Non-stop calls from APRIA...

Apria is no longer a Medicare preferred provider and I had to have them transfer all medical records to a new provider. They were very fast with providing those medical records and it made for a smooth transition to a new provider. Ive always had exceptional service from Apria.

If I could have given this company a zero I would have. My Doctor ordered a CPAP machine for me after an in-home sleep study was done.Someone from Apria called me to discuss payment and machine delivery timeframe. I could not understand what this gentleman was saying. Definitely an outsourced phone call. The conversation ended by me when he demanded my credit card information over the phone. He failed to introduce himself to me at the start of the call nor did he state what company he was calling me from.I called them back and spoke with a representative that clarified information.Today I noticed a charge from Apria on my bank statement and I called them. This person stated my representative “forgot” to inform me that they would be charging my bank account an initial 3 months fee and then monthly. What the heck!! They forgot to inform me!! This company is shady and I am very disappointed with my Insurance Company for choosing this less than helpful company.

I would avoid using for your CPAP equipment order. 3 weeks after sending them my sleep study (faxed and emailed by me and then also sent by the prescribing pulm. dr) they eventually located the paperwork. After another call by me to inquire about equipment they promised to contact me asap. One week later I got the call and was told a document would be emailed me to sign. They seemed very unfamiliar with working with my insurance (Aetna). So then a day later the docusign agreement shows up and I sign and return the same day. Called today (5 days later) to inquire about equipment and once again they have no record of the docusign, cant locate it. Im done. Going elsewhere. Bottom line, Ive wasted 4 weeks trying to obtain very basic equipment from them.

If you have the option to choose a place other than here, do it. I’ve been dealing with this company for over a month trying to get my cpap. My prescription had to be sent multiple times. Two weeks passed, never got a call. My doctor had to physically call them to make my account. They shouldn’t have had to do that at all. But now my account is made. Another week, almost two, passes and they finally call me. I had an issue with insurance (not their fault) that I quickly resolved and let them know I resolved it. I waited over a week and a half, again, with no call. I call them, give them my information, just for them to say THEY CANT FIND MY INFO IN THEIR SYSTEM. Someone deleted me out of their system for absolutely no reason whatsoever. Then the people that you talk to aren’t in America so it’s already difficult to understand what they are saying. I’m not being rude, I’m simply stating facts. The gentleman kept saying the same thing over and over to me. He was telling me that as soon as they receive my prescription, an account would be made. I told this man THREE TIMES, I already went through this process. There was no one else I could speak. Now I’m back at square one with these people. I will be calling my insurance to see if there is someone else I can go because I cannot deal with the lack of professionalism I have been receiving from this place. All I want is my CPAP so that I can, ya know, SLEEP WITHOUT FEAR OF DYING. This has been the most stressful experience to me and I wouldn’t want anyone else to have to go through it. Again, if you can go anywhere else DO IT.

I had a technician visit my home and had my husband not been home with me i would probably have been very skeptical about him. The first thing was i asked, wasnt he suppose to let me no if he was on his way or what time he expected to be here. His reply, we only call if you are not home,(dumb answer to me)) how would you no if i was not home if you never called. His pants were hanging down to the back of his knees in the back. i have no idea what he looked like, his glass were like dark tent . He never looked at me. He looked like one of the Blues Brothers. If i had not seen the Apria truck i no i would not have let him in.

If I could give them a half of star I would ...This place is worst company ever...they cant get information right ...They are charging me for things am not supposed to pay for ....I continue to give them my information they continue to say Im self payed. I refused to do business with them ever again worst company in the world

Terrible!!! DONT DEAL WITH THEM! Waste of time and nerves. After a month I called back to check the status of my order and they said they dont have my insurance on file, then I gave them insurance info again and again after two weeks they called and asked for insurance. I cancelled my order. I spent my time and my health on them. Dont do this mistake. I think we all have to sue them for this. This company is a joke!!!

They have an exclusive contract to pay for Medicare equipment. The stuff is obviously low bid. They did deliver quickly.

They billed me in advance for supplies and advised me that the amount was full cost after insurance then 2 months later told me I owed 180.00 and refused to take the unopened box back . While this dispute has been ongoing they ship another box and charge my credit card an unauthorized amount and are tying to bill me an additional 180.00 again. I have asked for supervisors to call back none have. The only people you can speak to are billing and they refuse to help.

Went to Apria with a good deal of uncertainty after reading all these reviews. As soon as I entered the door someone came to the window promptly. After telling him that I was there to order a new CPAP, he went and got another employee who took all my information and said that it would take probably until Monday to get it (this was on Thursday). On Monday afternoon I received a call from Apria (central office). The woman who called asked if I wanted to just pick it up or take an orientation course on the machine. Since this was a newer generation automated PAP (APAP), I opted for the orientation course, so we set up an appointment for the next morning (Tuesday). I got there about fifteen minutes early and the man said we could get started right away. He taught me all about how the machine worked, how to set various options, and how to read the morning report. I left with the machine satisfied and pleased with the entire transaction. Cant think of anything they couldve done better.

This company is ridiculous. I broke my CPAP mask and have been 7 days without one. Order takes 7 to 10 days to process.... whatever that means.Use to be I could get it in two days.Now I am older and I have to drive 40 minutes to pick up mask.I feel horrible from not getting proper sleep.Someone could have Fed EX me a mask. oh yeah.... I have been getting supplies for about 8 years from this company

I was supplied a CPAP machine from Apria in March. No training, instructions, anything but heres the machine, sign these papers, and walk out. Since then I have had NO service. I am on Medicare and it, along with my secondary insurance was to cover the cost. I have had withdrawals from my bank account in several occasions. After calling Medicare and waiting for over 30 minutes for Apria to answer the phone for a three party call, the Medicare rep finally got them to stop withdrawals from my bank account. I am returning the machine and receiving another from another provider I have used in the past with good customer service. The Medicare rep is reporting Apria as being a problem supplier.

I agree with the other posted review -- the staff seemed great 2 years ago.However, Ive been disappointed lately (two different times) when I visited the 2808 East Parham Road, Henrico, Virginia 23228 Apria Healthcare office.Big sign at the front desk indicates that only customers with appointments will be seen. Although someone finally checked to see why I was there, the feeling I had from the person was that I was INTERFERING WITH THEIR BUSY SCHEDULE.

Manager does not answer nor return phone calls and voicemail.

This company is terrible. They took my order, when it didnt arrive I called and was told that they had no record of it. Multiple times they billed me, I paid the bill, only to get repeated calls for more money... gathering up the bills (thats right bills, not just one bill) I found that the numbers were incorrect. Initially, they were the only ones in the area which is why I had to use them. They never offered a proper fitting nor did they offer different styles. They are no longer the only game in town and I will NEVER use them again. This company is a nightmare.

The rep was in the call center in the Philippines. Certainly a local company can do better than that, and deliver quicker.

Order was placed on July 2 2018 today is July 30 2018 and still have not received cpap order I had to pay 76.00 dollars before they could ship they took the money on July 5 2018 this is the worst case of customer service I have ever dealt with and I do plan on reporting apria to the better business bureau

If I could give zero stars I would. These folks are pathetic. Couldnt find account, lose Rx, lost calls.....Im filing a complaint with the BBB.

Customer service is less than helpful. Do not recommend this company.

Ive been calling them for days trying to get in touch with a tracie Even had ext.number kept getting voice mail finally got to talk to someone explained situation they had someone to call me I missed call kept calling back got someone else again told me office wasnt open until 10am and someone would call me Ive called back again cant get anyone terrible company need to go out of business I dont need to deal with anyone you cant reach

Ordered a nebulizer machine last night as my 11yo was being discharged from the ER because early that morning i notice the machine going out and barely kicking out enough air to get the meds steaming, hes on meds every 4 hours through the nebulizer I was told since it was 6pm that they would take 4 hrs to process and it would be delivered after hours to the house... we never got that call. I called this morning they have no notes on file that it was top priority, nothing even about a delivery FILED SMH. the lady i just spoke with said give them a few and someone will call me and i can pick it up. If its after 12 and i get no call . Im canceling this and im going to figure something else out smh they are really playing with peoples lives and id rather be told we cant do this or that than play these phone games smh.

Worst company to use they keep u on hold for hrs an touck 2 weeks for cpap man they kept telling my they need more info and more info i had to call every day to check on my order and everyday thay said i need another paper DO NOT USE!!!!!!!!

Terrible service. Ive jumped through all of their hoops and I cannot get the nebulizer I need to breathe. If I knew how bad their service was I would have have purchased one outright while the stores were still open.

This company was not able to keep up with the paper work that our doctor sent to them. Our doctor faxed them the paper work four times. Now they want a credit card to keep on file so they can debit out account when they want to. Just called them and said come and pick it up. DO NOT USE THEM!!!!!

Have had a very poor experience with Apria, their automated ordering system and customer service representatives. The customer service representatives do not listen or comprehend well.

If you ever get through the call center to make an appointment, I have tried 7 times, the service is OKI

This is the worst company ever. Call center in India? Can’t speak or answer questions. Don’t use this company!!!

Cant get to talk to someone about just making a appointment to check out the machine & to see about getting fit for a new mask.

The worse, still trying to get new CPAP after almost 45 days, thats been insurance approved...company sucks!!!

Horrible. Customer service a nightmare.