We were thankful that my mother finally received her hospital bed. The delivery driver did an outstanding job with the bed. He was on time. We thank him for his service. Also, we appreciate the office workers at ABC Health Care. They were great.Thank you again!

ABC Health is a very good company. The staff is professional, kind, caring and effluent. They send my supplies on time. I would recommend this company to everyone.

I had the opportunity to purchase my equipment from ABC Health and received one on one training at their office. The gentleman who assisted me was very helpful and knowledgeable. The made it safe for me during covid to obtain my equipment and also when I received the training. I highly recommend them.

My experienced during my appointment at ABC Health Care was excellent. Necessary information was shared as well as new equipment needs, fit, and use. I was made to feel knowledgeable, and comfortable asking questions.

Great company to use for all your respiratory needs. They’re very knowledgeable and attentive to my needs. Keep up the good work!!!

The customer service I received was very professional.. I felt like they cared and wanted me to get the best cane I could. Everything was explained so I could understand.. The service was quick and simple I would recommend them to others.

My husband’s Alternating Pressure- Low Air Loss mattress malfunctioned in the middle of the night, emitting an alarm every 30 minutes all night long. I called the ABC after hours line on Sunday morning at 7:30. By 8:30 a service technician was on the phone, helping me to troubleshoot the problem, and within several hours, she had driven from outside Charlotteville to Hanover County replace the control box as well as the mattress. Excellent customer service!!!!

Everyone was very professional and helpful. Its good to know we still have people working who care about others.

Very knowledgeable & helpful. Understanding in my personal circumstances.

Awesome people. They went over everything step by step answering all questions as we went along.I would definitely recommend the company and location.

If there was a way to give them negative stars I would. HORRIBLE COMPANY. I am having trouble with my equipment and can’t get my tech to return my calls. I have tried all the office numbers I have found on the internet and they all state closed even though they state they would be open during those times. Mon thru Fri 9-5 I have sent email after email and it’s like this company has gone out of business. I am going to call my credit card company to dispute the charges. Maybe that will get their attention. The very worst worst service ever there is one star because it would not let me post without at least one

The experience was excellent. I received all of the information about the CPAP unit, including how to operate and maintain the unit.i could not have been more pleased.

Had a delay in receiving my CPAP initially, wanted it mailed at first but once I E signed it wasnt recognized after waiting I arranged to pick it up in person which went smoothly.

Excellent customer service! Knowledgeable, helpful and courteous.

Customer service is great very helpful, friendly, and caring. They make sure you understand your equipment when you receive it so you would be comfortable with it when you get home.

After a “rocky start”, my experience was good. I waited outside for nearly 30 min due to a unplanned Medicare review of operations that threw the tech off schedule by 30 min. The person who answered the phone (the number I called from car and that was posted on the COVID sign) did not tell me that the tech was delayed, so I was kept in “the dark” and out of frustration I finally drove away. When Fallon (the tech) called me while I was driving away, she explained what happened and I returned to keep my appt.Fallon told me that she had instructed the receptionist to tell me that she was detained by the unscheduled Medicare audit, and that she was terribly sorry for the delay. The receptionist, a new hire, did not tell me of the delay and up to 30 min wait.When in Fallon’s office, and after her repeated apologies, the orientation to the C-PAP machine began and all was well. Fallon was very informative and courteous. The appt lasted about an hour and she answered all my questions.She promised to call me in a week to see how I was doing.

Very friendly and Explain how to use the equipment

The sleep technician Sam was very friendly and professional she explained everything to me in a way that made me feel comfortable and confident in using my machine I appreciate the time and patience she exhibited as an ABC Health care Tech.

The process of picking up my CPAP machine was easy. It is a high quality product. The technician who called me to review the setup was very professional.

The tech was very though and professionally. Thanks for your help.

Excellent service from the young man that came out to set it up for me he were very kind in respectable in well explained everything to me and I give ur 5 star and have a bless year

Great customer service and wonderful experience. They were more knowledgeable of DME rental than my insurance company was.

The gentleman did really good he showed me everything had hooked mine machine up and show me how to take it apart and put it together again turn it on turn it off and he was really good I give him a 100

Staff was Very informative and helpful.

Wonderful advice and customer service

I had a wonderful experience. Got there early and was taken back immediately. Tech was very proficient with teaching me how to operate the machinery. He made it very easy to understand. Thank you for such a great experience. And by the way I cant leave out the super friendly secretary at the front desk greeting the patients. Wonderful atmosphere.

They were extremely helpful and friendly. Explained everything that I needed to know and helped me to try out different styles to see which was the best fit for me. Definitely recommend if needing a c-pap machine.

The delivery, explanation, and handoff of the equipment was fantastic, and they have in a very timely manner!!!

A few months ago, we were referred to ABC for a CPAP. Initially, it took ABC Health Care 3-5 days to contact us. As a Respiratory Therapist, I 100% understand the importance of receiving this equipment in a timely fashion, but I tried to be patient and understanding, as we were at the beginning of COVID-19. About 1 1/2 months after receiving the equipment, the mask broke. We called their office several times, and left voicemail messages, to request a replacement mask. They never called us back! After 3 weeks of trying to reach them, I took off work and went to their office. Upon arriving, the front desk receptionist was very rude to us, and told us that we could not come in, until we completed a screening questionnaire. Her tone towards us was filled with disdain, as she scolded us for attempting to enter the office -- despite the fact that we both had masks on. Ironically enough, she didnt want us to come into the office, but she did not get up out of her chair to bring us the screening form (which was on the counter at her desk).Once I asked her where the forms were, she pointed to the top of the counter, so I entered and grabbed the form (to complete it). While we were standing at the counter (completing our forms), a male customer came in -- without a mask on. She was very pleasant towards him. She didnt even acknowledge that he didnt have a mask on, and she told him to come in and have a seat, that she would be right with him. Wow!I informed her that we had been calling for weeks, and no one had called us back -- regarding my daughters CPAP mask. She told me that their staff was working from home, so they were backed up on calling patients back. In my mind (I thought), how does them working from home prevent them from returning a patients call? The short answer is -- it shouldnt.In August, we called to request a replacement mask, and guess what?... It took them a whole month to call us back. I cant understand how a DME company could have such horrible customer service -- when their customers lives depend on their timely and efficient products/services.Seriously disappointed. Wish I could have given them ZERO stars! If your provider refers you to ABC Health Care (in Chesapeake, VA), ask them to send you elsewhere!

Staff were helpful and friendly. Got just what I needed.

Very professional and informative.

Very efficient. I was scheduled for a 30 minute consult and was finished with 5 minutes to spare. I was seen as soon as I gave my name to the receptionist. Everything was explained thoroughly, and my questions and concerns addressed. I left feeling knowledgeable and capable. The technician seemed a little distracted, but that did not affect his performance. My only concern is the information I received when making the appointment, versus the information received during the consult. But I will confirm with my insurance company.

This team is invaluable to us! The best customer service imaginable....on call and cheerful whenever we need them. Our family could not have managed our recent medical complications without the support of these angels!

Experience was fantastic. Staff was absolutely great and explained everything fully. They were very pleasant to deal with,

ABC HEALTH CARE has been very helpful to me. I needed home oxygen and a wheelchair delivered to my home so I could get released from the hospital. ABC HEALTHCARE made sure that someone would deliver both my concentrator and a wheelchair to my home while I was being released from the hospital. When I got to my home the technician from ABC was right behind me to drop off my equipment. Thank you so much for you support in this trying time and making my return home so easily done.

Everyone was so Friendly. Location was very easy to get to. Comfortable waiting area.

Technician was very polite and helpful. She was concerned that I got the right equipment to replace my previous CPAP. She made some recommendations for some minor issues I had with using my old machine. She was very professional.When I arrived I had to wait less than 5 minutes to see the technician.

My husband and I have been sleeping in separated rooms for the past 3 years almost. Finally the last Friday (15th) we have slept together. NO SNORING. Thank youThe service was great, very professional, will recommend this place

Mr Johnny was very helpful, informative and friendly. He assembled the bed quickly and effortlessly. If we ever need assistance, we hope he will be sent to our home.

Loved it! Feel like people are thinking ahead about what we need or could need without having to make a panic phone call trying to get what we need.

The directions to the office made it sound like a pretty sketchy place but when I got there, it was actually quite nice. Someone really needs to rewrite those directions. Lol Justin was very professional, nice, & helpful & explained the machine & how to use it.

Location was slightly difficult to find, but I know where you are now.Phone mail tree needs to put the patient first, not deep into the phone mail tree system. I believe 80000 is the cure now. This is a serious thing for elderly patients. Bad marketing and bad operations!Justin was great. My issue with the setting on the machine will be taken up by PAR now that I returned from vacation.

I came at least 5 - 10 minutes early, the respiratory tech was able to assist me right away. He showed me the features and function of the CPAP machine. He also provided the necessary documentation and the app for my CPAP.He was also able to answer my questions and he was polite and professional.

Very helpful and informative! Explained how to use my new machine very well and I feel like I will be able to set it up and use it without any difficulty!

Got an appointment right away no issues with Insurance verification or confusion. Nice for a change! Prompt service.

I wish I could give zero stars. This firm is disorganized, having sent me wrong-sized supplies multiple times, making them useless. Customer service skills are virtually nill, given no amount of phone calls could ever get them to correct my order. I finally gave up, and asked my pulmonologist to assign me a new company. Beware.

Justin provided very thorough instructions on how to operate and maintain my machine. He was professional and polite. Thanks

The technician was very informative and was able to answer of my questions. Nice visit.

Justine was very professional. Excellent instructions on how to use equipment. Very knowledgeable.

Courteous and professional, yet had warm manner and were able to relate to the patient. Took time to answer all questions.

Great experience with these guys. Very helpful in making my CPAP more comfortable.

My husband had to go to ABC Healthcare for his CPAP machine. He was in and out in a half hour - they made sure to fit him and told him how to operate the machine. It was a great experience and my husband has never slept like he does with that machine on - what a difference!!

Justin was very knowledgable he made me feel so comfortable.

Justin was very knowledgeable and helpful with the new CPAP machine. He also showed very great respect towards me.

I was picking up my new machine and the technician was ready for me as soon as I arrived. He was very professional, walked me through the features of my new machine, anseered all of my questions. The time at ABC Healthcare was appropriate for what I needed; I was not rushed nor did I have to wait. I was very pleased with my experience and would recommend them for anyone needing CPAP machine or supplies.

Fast and courteous service. Thanks for coming so fast on such short notice

I was fitted last Thurs, May 2 for a CPAP machine. It was a lot of info to take in at once. I was told I could call them at anytime with questions. On Friday I tried to call them, I texted them, I went thru their website to leave a message. Today is Monday and I still havent heard back from them. I would give them ZERO stars for customer service.

Erica is my new resp. Tect and I just loved her..she took her time with me and listen to what I had to say.overall Abc is a great co.very caring people .

Mr. Justin was polite and patient with me.He made sure i was knowable with my machine,before i left.I appreciated him doing that for me,too the highest !!!

Found staff to be friendly, very professional, courteous, and knowledgeable about their product.

Provided detailed instructions and answered all of my questions. Excellent service.

Everyone was very polite and helpful.

I was given appropriate info on the use of the machine and was provided written info and a contract number for further questions.

Justin was set up and ready to go when I arrived. Didn’t take long to teach me all I needed to know about my new CPAP. Made things much easier than expected.

Great customer service, he was nice, he explained everything and he answered all my questions...the location was easy to get to

Staff was extremely helpful and very pleasant to do business with.

Very courteous and patient. Reviewed all aspects of my new BiPap - couldnt recommend any higher.

My technician Justin was great. He explained everything about the cpap machine to me.

I have been using this company since January of this year. I have sleep apnea and needed a new machine and mask. The people at the local branch on Whitepine Rd. in Chesterfield are nice but you have to go through the Hampton office when you call. Calling them and leaving messages does not work. The recording says leave a message and we will return your call. Not! I have to call them after waiting a couple of days. Only to leave another message. After leaving the second one I waited for over a week and called back. Finally got through, no apology for not returning my call. On February 9th my doctor sent them a prescription and I never heard from them. Called on the 15th and left a message, no return call. Called on the 19th and finally got someone. She said she had returned all calls, gave her my info and she said oh, I was getting ready to call you. Yeah right. Asked about the prescription and she found it and she didnt know why it wasnt filled. She said she had what I needed and will mail it out tomorrow. Well see. I will not be using them anymore. Find yourself another supplier, these people do not care.

Everything was in order. The agent was on point the equipment is nice.

Professional, polite and friendly! Highly recommended!

Johnny was very helpful. Thank you.

Good and fast service great information

The service was great, friendly and helpful. Locating the place in Fredericksburg was difficult.

Very helpful and accommodating of my communication needs.

With my insurance company I have to first go through Care Centric who then sends the request to ABC Home Health Care. I have now been waiting over a month for a new mask, hose and filters for my CPAP machine. You call and leave messages with a number they need to contact you and no one ever calls. Ive come to the conclusion the reason my allergies are so bad is because I need the new supplies for the CPAP. What is the deal? Are you there ABC?

Terrible place to do business - trouble from get go- supplies mailed delivered improperly requested UPS to door- “we don’t do that”Then decided they do/ needed apt for new fitting as they sent wrong size- girl on phone says stop in anytime / get there and tells me next apt is 3 weeks - nope nope nope - unprofessional poor customer service

Justin was very professional and patient. He gave very clear instructions & demonstrations for the use and care of my CPAC machine.

Fast, friendly service!

Prompt and courteous service

Very nice to me

Very good 👍

Quick, professional and through.

Very informative and helpful

Justin Weeks was very professional

Great !

Good